Customer Reviews for U-Haul Moving & Storage of Jackson

1,047 comentarios

2925 E Michigan Ave   Jackson, MI 49202

(517) 784-0065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(517) 784-0065

2925 E Michigan Ave
Jackson, MI 49202

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Truck was clean but poorly maintained. Front end would wander at 60mph. Front end would shake when breaks were applied that you could feel and see it in the steering column.

Thomas P. 
Clasificación:
5.0

Nothing. Competent, friendly service from pick up to drop off.

William G. 
Clasificación:
4.0

good price and service

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie S. 
Clasificación:
5.0

Busy! Arrows made truck returns fairly straightforward. Kind worker. Fast and efficient when checking the truck back in.

Jillian H. 
Clasificación:
1.0

I spent over 1 1/2 hours waiting for equipment that was sitting out there ready. Clerk did not listen to what was needed

James G. 
Clasificación:
5.0

Customer service and response time

John F. 
Clasificación:
5.0

Excellent communications throughout the process. Emails and texts were appreciated

Jerrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth L. 
Clasificación:
4.0

Dan was Awesome! He wasn't even the employee checking me in, but he came over and helped out when he saw the young lady struggling that was new-ish I take it. Then coached her through the rest of the process like a gentleman and a good instructor would do. Allowing her to still learn throughout the entire transaction. Kudos to you Dan! I was very impressed! ¡Gracias!

Jennifer C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

I ordered an dolly and it was in my price but realized I didn't get it after I had already left and at the destination to pick up and move my belongings. The price I was told wasn't the same as the lady gave me at this location, this location price was higher, until I showed a snapshot I took from the rep on the phone, who scheduled this uhaul. Not very organized with important information needed for a smooth rental. And no I didn't get a refund from the dolly I didn't get.

tylor J. 
Clasificación:
5.0

Excelente servicio

Jesus C. 
Clasificación:
5.0

Animal hair in cab unknown matter on dash. Had to give deposit when I previously used uhaul I never had too before just the 100 dollars this time it was 160.00. I still haven't received my refund for the deposit I hope I get it back.

Mary E. 
Clasificación:
5.0

GREAT PROMPT SERVICE!!

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen S. 
Clasificación:
5.0

Nothing that I can think of

Tony R. 
Clasificación:
5.0

The customer service rep at the counter did a great job and was very helpful and informative.

Richard B. 
Clasificación:
5.0

Nothing needs improvement. Great staff...professional and efficient. Easy process.

Bryan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
1.0

Never got my receipt, man that checked the rental back in was very rude. The check engine light was on and the airbag light kept flashing.

Jimmy S. 
Clasificación:
4.0

I feel like they get over they charge people for more days then others

Laquilla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

make sure truck has been cleaned

Jennifer D. 
Clasificación:
2.0

Their customer service skills need some improvement I did self check in and self check out and the lady came out how much you need to check out with me you don't do self check out I was not happy to be a long time before I ran again

Kristina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fadi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
3.0

Have the truck ready for the Customer upon picking up. They had me walk to the end of the parking lot (a long distance), near their signage, and take down and fold up the cardboard window shade.

Donald F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ayoub M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Newell T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kariline L. 
Clasificación:
5.0

The mobile app to return trucks after hours doesn't work…I couldn't figure out how to prove I was in the right location and it wouldn't let me move beyond that screen. That cost me an extra 20$

Allison H. 
Clasificación:
5.0

When I arrived, it was discoved I had a broken tow wire on our tow car which needed to be fixed before we could pick up the trailer. The staff quickly fixed the problem. They were very friendly, knowledgeadle and helpful. They got us on the road as quick as possiable.

Gerald F. 
Clasificación:
1.0

Hire new staff. Manager is a prick

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON B. 
Clasificación:
5.0

Everything was great!

Troycie M. 
Clasificación:
5.0

Friendly personal very helpful.

Jeffrey F. 
Clasificación:
4.0

Repair the pavement in the parking lot.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna M. 
Clasificación:
1.0

The man who checked us in, accused us of wanting to steal the truck because we were from out of state.

Elizabeth M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany B. 
Clasificación:
5.0

Very nice staff

Gordon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
4.0

Professional and expedient service.

Steven G. 
Clasificación:
5.0

I've never rented from UHaul before. It was a very simple and productive experience! I highly recommend them

Alan M. 
Clasificación:
3.0

The van we rented was filthy muddy. We ended up having to was coats, not to mention the rest of our clothes, because the mud couldn't be avoided.

Shirley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan B. 
Clasificación:
5.0

Friendly, courteous and professional.

LAWANNA B. 
Clasificación:
4.0

My only comment is if we use the app to sign in and process everything on our end through the app, why force the customer to have to still go inside and get a key. Why not have an outdoor kiosk with digital lockboxes loaded with keys for the day's reservations, send me the code to access the box to get the key, and finish check-in? I'm in the middle of the lot finding my rental and then after I acknowledge I found it, it says head inside to get the key. After waiting for the staff to finish with other customers I finally get the key. When I made the reservation I said I would check-in through the app so it seems Uhaul staff could pre-load those keys in the morning into a kiosk and special codes sent during check-in to retrieve the key and eliminate waste for both the staff and consumer.

Kurt M. 
Clasificación:
5.0

Penalties are priced too high ie mpg. Gas gauge on electric screen is not the same as the one on the contract.

hannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

The truck i rented was misfiring in at least one cylinder. Could use a better mechanic to maintain equipment. The truck was very clean, probably the cleanest uhaul ive ever rented. Overall it was a smooth transaction and did what I needed to do.

Zachariah M. 
Clasificación:
5.0

Getting a truck was easy, Amy did a great job getting me in and out fast, highly recommended this particular u haul.

Jacob B. 
Clasificación:
1.0

Worker told me that the receipt I had provided for the gas purchase was "probably put in your own van"... Very unsatisfied.

Zachary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

paulette H. 
Clasificación:
5.0

Very professional operation

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
1.0

The lady that works there is racist and rude! Every single time i go there she is so nasty. Horrible attitude. And will always find something to charge you for no matter what!!! Then assumes that you don't have money to cover any charges. Something needs to be done about her!

Jerriann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roscoe L. 
Clasificación:
5.0

Nothing awesome place I'll be there again when I need something

Joseph A. 
Clasificación:
5.0

Very well run facility. We were very impressed with the owner, John's, professionalism in dealing with us and his staff. This is a great place to do business. Roscoe

roscoe L.  |  Overall Experience 
Clasificación:
3.0

The computers were down for credit cards. It delayed my day 1&1/2 hrs. People were nice and it wasn't their fault.

Mark M. 
Clasificación:
3.0

Make sure the equipment you are readying for the customer is in good working condition. The first trailer we were to take had a ripped strap.

Laura V. 
Clasificación:
2.0

Very disappointed. Rented trailer for a day, half way through the day, I called to see if I could get an additional day. Lady on the phone said, yes. It would just simply be the cost for an additional day. Cool. Go to return trailer, I was still charged a late fee. Not renting one again, I'd rather buy one and spend 5k for one use and sell it.

Dominic P. 
Clasificación:
5.0

Keep up the good work! When I returned my rental Kim was assisting me. She was very professional, very friendly and fast! Moving is never easy or fun for me and she was just a breath of fresh air at the end of a long day! Thank you Kim! We still have more moving to do this week, and I'm coming right back here because of the EXCELLENT CUSTOMER SERVICE! I APPRECIATE YOU! MANY THANKS! J.C.

Jennifer C. 
Clasificación:
5.0

No suggestions.

Herbert K. 
Clasificación:
3.0

The entire trailer stunk of moth balls I even left it open for 2 hours before we loaded and now my clothes all stink now thanks to that. im actually quite angry about it I have to now re-wash all my clothes after moving that's ridiculous and a complete waste of my ti.e to even rent a trailer should have just used a cattle trailer would've at least smelled better

Aaron C. 
Clasificación:
5.0

Hands-in support was absolutely above and beyond, friendly, knowledgeable

Tavita T. 
Clasificación:
5.0

Kim at the U-haul center offered EXEMPLARY service!!! She went above and beyond to assist with every aspect of storage setup, explanation of services, use of facility, even providing a tour and hands-on support. I cannot speak highly enough of the degree of customer service she actually embodies!! She is a fantastic example of an engaged employee, with experience and an ability to connect with and address customer needs. I highly recommend this location and service, in light of my personal experience with her!

Tavita T.  |  First Impressions 
Clasificación:
5.0

Check tires on equipment

Tavita T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jocelyn P.  |  Online Move In 
Clasificación:
5.0

This truck was absolutely great, it drove better than any U-Haul truck I ever rented and rented a few over the years. My only regret was the rear rolling door worked horribly and would catch every time at 3 inches from closing. This will hurt someone

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn P. 
Clasificación:
5.0

Excellent customer service

Adam J. 
Clasificación:
5.0

You guys rock

Trent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKAIZZE E.  |  First Impressions 
Clasificación:
5.0

Easy and affordable

david F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio T.  |  Overall Experience 
Clasificación:
3.0

Fill the gas tanks like they should be filled

Cody G. 
Clasificación:
4.0

El cliente no dejó un comentario.

dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Very quick turn in. Professional

Timothy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg D. 
Clasificación:
5.0

Perfect experience

Debie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

Outstanding service

Ronnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina H. 
Clasificación:
3.0

When trying to return the truck after hours the website would not let me post the picture so I could not move on from that. I tried customer service I tried to chatting feature and could not get a hold of anybody. I finally did get ahold of someone through email. I left the truck but didn't leave the key because I didn't know about a lock box because I never got further in the process from the website. When I did deliver it the guy was not very nice to me. It was not my fault your website did not work. I would only use U-Haul again if I had to based on the experience I had

Crissy D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEOTA T. 
Clasificación:
2.0

El cliente no dejó un comentario.

AUSTIN MYLES W.  |  First Impressions 
Clasificación:
1.0

Reserved 10' truck at closest location to my home, it was changed to a location on other side of town due to previous renter keeping truck longer (not my problem)!! Was "upgraded" to a larger truck "AT THE SMALLER TRUCK PRICE" but was charged the larger truck price per mile . On a 350 mile trip with the extra miles to pick up and drop off on the other side of town gas millage, and more expensive per mile, i figure this rental cost me a extra $100.00. This is no where near the first time my reservation has been moved across town, but it will be the last. My business rents 20-30 trucks a year, but this is the last time it will be a uhaul.

Michael M. 
Clasificación:
1.0

Don't hire people who are rude

Edgar A. 
Clasificación:
4.0

I just didn't receive a receipt.

Tammy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelette m.  |  Overall Experience 
Clasificación:
1.0

The Assistant manager talked to me like I was illiterate then she explained to me like I could only use one machine to swipe my card when I went out there to swipe my card it was froze there I had to go back to the office and someone else told me I could of just swiped my card inside then when I went back out there I couldn’t move the lock over to open the door so I went back to the office the assistant manager was frustrated and told me she couldn’t go out there with me just get something and bang on the door and try and open it so I tried that and it still didn’t work so I went back up there a third time now I’m mad and Melissa was out there and I walk in yelling at this point so Melissa was very nice and pleasant and she told me she had to punch out and then she came out and helped me get the door open and told me she would be there the next day if I needed any more help.

DOREEN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
4.0

When we when we pulled into where you unload and I guess you could say where the garage door goes down there was a bunch of garbage sitting there a rim and it looked like it hadn't been cleaned and stuff thrown all over it just didn't look right I was just wondering if you guys had a clean in person or not

Melissa K.  |  First Impressions 
Clasificación:
3.0

Upon signing with U-haul in Jackson the workers were rude and expected us to know everything like we had done this before.

Cheryl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joylyn s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hailey H.  |  Overall Experience 
Clasificación:
4.0

The help desk was very helpful, she did great 👍

Victor R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dawn p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gina F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marcos m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John D.  |  First Impressions 
Clasificación:
4.0

Had some trouble at the start with where my storage unit was supposed to be but as long as they don't charge me an extra day and miles for their mess up all will be smooth.

Katelin O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ondria b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy b.  |  First Impressions 
Clasificación:
3.0

I have 3 U-boxes to unload and told the gentlemen working on Monday September 6th that I would be there to unload the boxes into a storage unit I reserved on Sunday September 12th. Noone knew anything about it when we got there. We did get the boxes brought out so we could unload them but it was a hassle. Also I was supposed to get a call from the location about the payment on my uboxes on Tuesday or Wednesday but noone called me. So I just paid almost $400 for the 3 boxes even tho I only had them for 2 days after the payment. I was very dissatisfied with the fact I had to pay $400 for 2 days of having the boxes.

Kendra B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin f.  |  Overall Experience 
Clasificación:
5.0

Storage unit was clean and convenient. The lady who helped me got me a premo spot close to the entrance. Best experience I've had at uhaul hands down.

Caitlin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elma s.  |  First Impressions 
Clasificación:
1.0

Never moved in. Frustrating to cancel/move out. Customer service inept. Different answer every time I call. Possibly the worst customer experience ever. "I can't help you" should not be the default standard response by phone.

Eric R.  |  Online Move In 
Clasificación:
1.0

The staff at this location are extremely rude and unprofessional. I had problems with my storage unit from the MOMENT I signed the lease, and wouldn't have signed at all if I wasn't stuck. The people working never answer the phone, and have such an awful attitude. And when I tried to call your corporate number for customer service, it was an equally awful experience and I was stuck dealing with it. Finally able to move my things out - NEVER giving your company another time of my money or second of my time, EVER.

Amanda M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack H.  |  Online Move In 
Clasificación:
5.0

Very helpful staff.

ANDREW JOSEPH L.  |  First Impressions 
Clasificación:
5.0

Best storage facility I ever used. Just perfect. Thanks much

Cozetta M.  |  Overall Experience 
Clasificación:
5.0

Everything went smooth I love it

Jasmine T.  |  Online Move In 
Clasificación:
5.0

Thanks to the crew for explaining the process to enter and secure my storage shed.

Lee and Christine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse W.  |  First Impressions 
Clasificación:
5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he's passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff - set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America's unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I'm impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. ¡Gracias!

Tamara M.  |  Overall Experience 
Clasificación:
2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they "had no recollection of the conversation " and forced us to pay a months worth of rent that we weren't going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

danille m.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous. I would definitely recommend them.

Abigail P.  |  Overall Experience 
Clasificación:
5.0

Excellent - clean - climate controlled Covered loading and unloading area

Mounir B.  |  Overall Experience 
Clasificación:
2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Jeremy P.  |  Overall Experience 
Clasificación:
5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.  |  Online Move In 
Clasificación:
5.0

Facility was great, staff was excellent and helpful!

Megan S.  |  First Impressions 
Clasificación:
3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Margaret D.  |  Overall Experience 
Clasificación:
2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron G.  |  First Impressions 
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