Customer Reviews for U-Haul Moving & Storage of Jackson

1,443 reviews

732 Old Hickory Blvd   Jackson, TN 38305

(731) 256-6932

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(731) 256-6932

732 Old Hickory Blvd
Jackson, TN 38305

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Walter Sims 
Rating:
4.0

Customer did not leave a comment.

Raven Hurdle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLA SAVAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laverne Brown 
Rating:
3.0

Don't over charge for gas.I put the gas back in the u haul at 3/4 but yall still charge me for gas

Sierra wilkes 
Rating:
3.0

When I picked the trailer up the lady was not friendly at all. When I ask her a question her reply was read your contact when a simple yes or no would have been better. Return was great.

Randy Nesvold 
Rating:
3.0

Had a minor issue with the refund but praying it works itself out...

Teena Callaway 
Rating:
5.0

The Jackson TN U-Haul located on Old Hickory is the best operated best stocked Smoothest pickup and return U-Haul in the country. I base this on my trips from Washington to Tennessee.

Victor Folen 
Rating:
5.0

Drop off location was fantastic!!!! Dropping off tow dolly was a breeze.

Wendy Bearden 
Rating:
4.0

Customer did not leave a comment.

L Johnson 
Rating:
4.0

Customer did not leave a comment.

Tina Housman 
Rating:
5.0

Customer did not leave a comment.

Mericus Huffman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bertha McLemore 
Rating:
4.0

Customer did not leave a comment.

ashley medina 
Rating:
5.0

Customer did not leave a comment.

Lauren Johnson 
Rating:
5.0

Customer did not leave a comment.

Joseph Street 
Rating:
5.0

Customer did not leave a comment.

kinyata johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kinyata johnson  |  Overall Experience 
Rating:
5.0

Nothing every thing was great. Marco gave me first class service

cary wells 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Malone 
Rating:
4.0

We Saw Roaches, And Our Storage Was Not Cleaned Out Meaning Not Sweeped(Black Marks) And Not Mopped .

alfredia dill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy Treadway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Taylor 
Rating:
5.0

Customer did not leave a comment.

Jackie Medlin 
Rating:
2.0

Work on customer service and how they are treated and greeted.

Allen Purviance 
Rating:
5.0

Customer did not leave a comment.

Chester Adkisson 
Rating:
3.0

Interior of the truck was dirty (french fries between seats, mud on mats, greasy hand prints etc) The first trailer I was assigned to only had three wheels and tires.

Richard Smith Jr 
Rating:
5.0

Customer did not leave a comment.

Crystal Maulden 
Rating:
5.0

Customer did not leave a comment.

David Martin 
Rating:
5.0

Customer did not leave a comment.

Pierre Mackey 
Rating:
5.0

Customer did not leave a comment.

Crystal Maulden  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Krisha Cross  |  Overall Experience 
Rating:
3.0

Way too many price increases since I started. That’s the reason I moved out.

Kevin Coffer  |  Overall Experience 
Rating:
5.0

Add extra staff, sign out carts so the customers will bring the cart back to the front area.

CARLA SAVAGE 
Rating:
1.0

Long story very rude. If you want the full story call me 630-723-9645 too long to type.

Jason West 
Rating:
4.0

Great experience

Quadale Corns 
Rating:
3.0

Customer did not leave a comment.

Nancy Edwards 
Rating:
5.0

Customer did not leave a comment.

Ivy Cole 
Rating:
3.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Brandon Marie Atkins 
Rating:
2.0

Workers didn't want to do their job. Seemed bothered that I was there and didn't want to help at all. Had to find and hook up by myself, with no help. Terrible location.

David Sides 
Rating:
5.0

Thanks for the service.

Gary Smith  |  Overall Experience 
Rating:
1.0

Worker was very rude and unprofessional

Bruce Gentry 
Rating:
5.0

Great customer service!!! 10/10 would definitely recommend!

Courtney Roberson 
Rating:
4.0

Customer did not leave a comment.

Jaime Vargas 
Rating:
3.0

Better customer service

Jamal Daniels 
Rating:
5.0

Everything went smoothly in and out within five mins made my reservation online

Ethan Garner 
Rating:
5.0

Everything was Excellent

Ella Watkins 
Rating:
3.0

Customer did not leave a comment.

Dennis Tyus 
Rating:
5.0

Customer did not leave a comment.

GRACE MARTIN  |  First Impressions 
Rating:
5.0

Also, I was struggling with parking the trailer into the bay, in the rain, another gentleman offered to park the trailer for me, he did it without issue, and in the rain, he was excellent.

Marvin Bryce 
Rating:
5.0

Customer did not leave a comment.

John Johnson 
Rating:
5.0

Nice big location. Easy in to the trailer drop parking location. The staff was friendly and the turn in process was fast and easy.

Victor Folen 
Rating:
5.0

Nice and friendly

Deborah Jackson 
Rating:
5.0

Customer did not leave a comment.

Homer J Benson 
Rating:
5.0

Customer did not leave a comment.

Jason West 
Rating:
5.0

Customer did not leave a comment.

Tomeka Rivers 
Rating:
3.0

Would still have it but you raised the price almost every 6 months. You lost a long time good customer.

Brian Chamberlain  |  Overall Experience 
Rating:
5.0

Team was very friendly and helpful.

Glen Hanson 
Rating:
4.0

Customer did not leave a comment.

Rodney Curry 
Rating:
5.0

Customer did not leave a comment.

Tioanna Forte 
Rating:
5.0

We broke down with our trailer and U-Haul found a replacement trailer for us nearby and we were back on the road in a short while

Johhny Woolfolk 
Rating:
4.0

Customer did not leave a comment.

Carl Gruenewald 
Rating:
5.0

Customer did not leave a comment.

Deshera Reeves 
Rating:
3.0

The truck I was renting, had multiple leaks in the roof and multiple boxes I had in the truck got drenched with water.

ROBERT JAMES 
Rating:
3.0

Paid one price on line and charged a higher price when I picked it up

James Young 
Rating:
3.0

Customer did not leave a comment.

Cory Williams 
Rating:
4.0

Customer did not leave a comment.

Wanda Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Osborn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Windell James 
Rating:
4.0

Customer did not leave a comment.

TERRANCE ROBERTSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Siddique Akbar 
Rating:
4.0

Trailer was not swept out.

Melissa Sage 
Rating:
5.0

Customer did not leave a comment.

Eric Trice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Vaughan 
Rating:
1.0

Customer did not leave a comment.

Hussein Hussein 
Rating:
5.0

Customer did not leave a comment.

DARIS SIMMONS 
Rating:
2.0

The truck had an energy drink under the seat and spilled while driving so the floor was covered in the drink. I had to fill clean the truck. Your associates are not as friendly to white people especially the guy who checked me out when I returned the truck. Very rude and is 100% racist against white people. I will never rent from Uhaul again. The manager who was there was even.

Charles Dowd 
Rating:
5.0

Customer did not leave a comment.

VICENT MADDOX 
Rating:
5.0

Customer did not leave a comment.

Frank Mann 
Rating:
5.0

Customer did not leave a comment.

Justin Comer 
Rating:
5.0

Customer did not leave a comment.

sylvia McKinnie 
Rating:
5.0

Not a thing. Your customer service folks were so polite and helpful and explained everything we needed to know.

CONSTANCE CIVIELLO 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DEAN 
Rating:
5.0

All of the staff I interacted with were absolutely wonderful to work with.

Larry Groah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gene washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Eaton 
Rating:
5.0

Clean, bestI rented. Location matters.

Nancy Luton 
Rating:
3.0

Seen a dead mouse and several times roaches were seen. Also my furniture has some mold on it now.

Vicki RODRIQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Tenon Jr 
Rating:
5.0

I just wanna give a shot out to all the Amazing staff members at the Uhaul facility in Jackson Tennessee on Old Hickory Blvd. Yall are Beautiful wonderful helpful Professional and exceptional ppl.I love the kindness the help love yall show your customers going above beyond your duties to make me and others feel welcomed and appreciated. God blessed all of to be there for me at my worst and to be there for others with kind spirit and open arms,thank you so much for being patient with and understanding and helpful.

Curtis petty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Reed 
Rating:
5.0

None.

John Rickert 
Rating:
5.0

I really enjoyed my experience with U haul. And the staff was fantastic. I will not only recommend U Haul to others, but I would come back when and if I ever need a new storage unit.

angy sexton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Slechticky 
Rating:
5.0

Customer did not leave a comment.

ROBERT RAINEY 
Rating:
5.0

Customer did not leave a comment.

Robbie Croom 
Rating:
5.0

employees were professional, knew what they were doing, efficient, and provided excellent service. great experience.

Andrew Martin 
Rating:
5.0

Customer did not leave a comment.

Christie Dorris 
Rating:
4.0

Customer did not leave a comment.

Laketa Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Barnett 
Rating:
5.0

Customer did not leave a comment.

Jerry Kartzinel 
Rating:
5.0

Customer did not leave a comment.

Wilson Camargo 
Rating:
5.0

Customer did not leave a comment.

James walker 
Rating:
5.0

Customer did not leave a comment.

Portia Roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Early 
Rating:
5.0

Maintenance on vehicle I was issued one with the check engine light on; no working light in the cab or in the back of the truck. Clerk didn’t seem too concerned.

Shirley Ross 
Rating:
1.0

Nasty uncouth service. Marco was rude and disrespectful. He was talking on his phone talking about me and saying nasty and mean things while I was standing right in front of him. Marco belched in my face and when I said he was being rude he threatened to call the police. As a disabled veteran I have difficulty finding and keeping a job due to my TBI and Injuries and to have someone treat me like a dog and be so nasty to be ON VETERANS DAY is absolutely beyond my scope of understanding. I'm glad I have the situation physically video recorded because it's honestly unreal people like this even have a job. I just purchased my first home as a veteran and it is supposed to be an exciting experience but I cannot believe people like Marco are allowed to have a job in costumer service and not view a job as a privilege but would rather use it as an opportunity to abuse his small amount of power to hurt people. Nasty, disgusting staff and am embarrassed for them.

Kiernan Morris 
Rating:
5.0

Customer did not leave a comment.

jason simpson 
Rating:
5.0

Customer did not leave a comment.

marco standifer 
Rating:
4.0

I had a couple of hiccups here and there but overall I was very satisfied with the service. The staff are amazing. Everyone says hi and we’re able to answer my questions. Thank you for your service.

MarisolEmily PerezSabater  |  Overall Experience 
Rating:
5.0

Pre registered my truck and it was a quick and efficient experience. Highly recommend.

Robert Hearn 
Rating:
5.0

Customer did not leave a comment.

Wendy Lucious Davis 
Rating:
5.0

Customer did not leave a comment.

Steve Tillman 
Rating:
3.0

Everything was great. Staff was friendly and helpful and there was hardly any wait. Same was when returning.

Marc Joblin 
Rating:
5.0

Elijah is a huge asset to the location!!! Outstanding customer service!!!!

Connie Rivers  |  Overall Experience 
Rating:
4.0

Clean the vehicles better. I used a wet wipe on the steering wheel and it was filthy. This will help keep customers and your workers healthy. It may cost you a little time and money but I believe it will benefit U-Haul in the long term.

DANIEL OWENS 
Rating:
5.0

Make sure your cup holders are cleaned. They were dirty when I got in the vehicle

Joey Moore 
Rating:
5.0

I have been at some U-Hauls that were very hard to get into but the U-Haul located at the old K-Mart Shopping center is the best location ever and I will only go to this location. The staff was great and very attentive.

Steven Harrison 
Rating:
5.0

Customer did not leave a comment.

Kimberly Degraffreed  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Olivia Dates  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

latanya moore   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Rinks 
Rating:
5.0

Very respectful and genuine people

Lazoria Kimble 
Rating:
5.0

Buy some new Truck 🚚

Frank Mann 
Rating:
1.0

Flew here from Las Vegas only to find out the forgot to call us to ensure we had a trailer for our ubox. Showed up and was forced to buy a truck to drive to get belongings to bring back to uhaul to pack our ubox since your company failed. We should not of had to pay for your error.

Lauren Rock 
Rating:
5.0

Great rental & storage facility

Fredrick Rayford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany lewis  |  First Impressions 
Rating:
5.0

The kind staff members helped me immediately as I walked in the door. They made the return service easy and pleasant.

Teddy Burleson 
Rating:
3.0

Customer did not leave a comment.

mike phillips 
Rating:
5.0

Customer did not leave a comment.

Miranda Harris 
Rating:
5.0

Customer did not leave a comment.

Cassandra Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan mills  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darin gray  |  Overall Experience 
Rating:
5.0

Very nice workers.

DAVID CUMBERLAND  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julie Adams  |  Overall Experience 
Rating:
1.0

Our unit was inside and supposed to be climate controlled but it was not. When we cleaned out our unit, a lot of our belongings were covered in mold and mildew. It was very disappointing to have to throw things away. Also, there were roaches everywhere, including the bathroom. I feel like we wasted our money here.

jenifer rhea  |  Overall Experience 
Rating:
5.0

Staff cares bout customers an shoes by everything an will not lie to u Alyssa is always very nice very respectful an other employees go out of their way to help u a treats customer very nice great experience

Kimberly Rainey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Brake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Powledge  |  Overall Experience 
Rating:
5.0

Will be using this facility every school break. If I can get discounts would be nice.

madison woolridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tynisha Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josetta Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda Ingram  |  First Impressions 
Rating:
5.0

Everyone I came in contact was very helpful and friendly. The facility was clean and secure

Melody Blackford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shelia perry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry Wingett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyran Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Shaw  |  Overall Experience 
Rating:
5.0

The staff was absolutely fantastic.. Thank the whole staff for their support and guidance! Kindly, Bruce A. Kosmala Hunter Family Homes, LLC

BRUCE KOSMALA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa conner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Montgomery  |  Overall Experience 
Rating:
5.0

The staff was very friendly and understood my needs

gene washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hollie Barnett  |  First Impressions 
Rating:
4.0

The staff was understanding. They worked with me through the process and period of time that I rented the storage to keep my belongings from being auction off.

STEPHANIE GAMBLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Blackford  |  Online Move In 
Rating:
2.0

After I was given a unclear answer of my move out due date and or billing cycle date I rushed to Clear my unit. When I returned to turn in my card I was greeted with an empty front counter. I waited for almost 40 min even broke my phone on a hand truck in the process or pacing. The employee later pulled into the lot in a U-Haul truck an was very unapologetic.

Everaldo Aleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Summerall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shirley Ross  |  First Impressions 
Rating:
3.0

I didnt get my complimentary lock.

Stephen Like  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Lindgren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory DePalma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD COLLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Bushart Jr  |  Overall Experience 
Rating:
5.0

I give thanks to Ms Brittany and the crew gave excellent service and support

Rose Bradley  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cherly Currie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Markesha Houston  |  Overall Experience 
Rating:
2.0

My belongings were stolen the first time my kids and I were able to get there our deep freezer and 65’ tv was gone also my craftsman tools and boxes were missing

Bobby Tidwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karima Hall  |  First Impressions 
Rating:
3.0

Raw meat sitting on the floor in the unloading/loading dock

Haleigh Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ticia Johnson  |  Overall Experience 
Rating:
5.0

Janelle was exceptionally helpful, thanks.

John Ashworth  |  First Impressions 
Rating:
5.0

The lady that helped me was very friendly and professional. She made sure I was well taken care of and told me if I needed any assistance to give her a call back and she would be glad to help. No complaints!

Brandy Brooks  |  First Impressions 
Rating:
5.0

I didn't get man name but he was one of nicest staff member i also want say manager. Was very professional an I appreciate Taylor for calling me an letting know truth of everything I need to know to access my belongings Mrs.Taylor u should be very please with man that help me I wish I had done all my business with all an God Bless this store an employee's they deserve recondition for having Number 1 customer.service an caring heart

Kimberly Rainey  |  First Impressions 
Rating:
5.0

The Employee was friendly and helpful The Lady explained how everything worked

Larry Chatman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Stoudt  |  First Impressions 
Rating:
5.0

I felt like the items in our storage was safe and secure. I would definitely use them again.

Trey Adams  |  Overall Experience 
Rating:
3.0

The first garage door would not open. Right in front of the garage door is a huge pot hole that needs to be repaired.

gloria greer  |  First Impressions 
Rating:
5.0

Many thanks to Taylor and her staff, they were always helpful with anything we needed.

Marshal Mills  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda boykin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLENE MUSE   |  Overall Experience 
Rating:
1.0

Anyone can get in and out of the storage facility and the facility is infested with roaches. If I find roaches in my newly renovated apartment I will be contacting uhaul. Even the staff at the uhaul storage facility spoke of multiple complaints of this issue. It’s ridiculous that I paid for your facility for over a year to have to deal With this.

Christopher RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura DeMarrero  |  First Impressions 
Rating:
4.0

There were a few things not explained correctly but it was fixed.

Jason Burroughs  |  First Impressions 
Rating:
4.0

They just need to make sure the door is completely down before moping because some of my things near the door got wet causing them to warp.

cynthia clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica hopson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Cary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marion Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breanna Vaughn  |  Overall Experience 
Rating:
2.0

Only because I was quoted a price in which was explained to me I would receive money back if I don’t go over mileage gas was put back as it was and it was cleaned. I which everything passed. I only went 20 miles as well as returned the truck a couple of hrs later and I was charged $163.49.

Tanaka Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

billy Evans  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda boykin  |  First Impressions 
Rating:
5.0

Great customer service

James Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Sumerall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lovie bush  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elvin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

faith carter  |  Overall Experience 
Rating:
1.0

Wasn’t aware how small my unit was going to be. Truly disappointed and I personally feel like I’m paying a lot for it to be so small

Terriana Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Gatewood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alicia Calixte  |  First Impressions 
Rating:
5.0

I liked everything about U-Haul.

Brenda Doyle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamelia Godwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

faith carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jemeca Pointer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob Russell  |  Overall Experience 
Rating:
5.0

If anyone needs storage I would recommend you highly

sheron falls  |  Overall Experience 
Rating:
2.0

They are incompetent about everything going on there.When we backed up to put our stuff in our storage building,we were using the bay door to get everything in.They gave us the wrong keys to lock and pull they bay doors.All the numbers we used were wrong.We waited for someone to come up there but no one did.We waited 3 hours from 12am to 3am…..Never again

Dennis kwasigroh  |  Overall Experience 
Rating:
5.0

Excellent experience with storage

Benita Jarrett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACK STONE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elicia Sangster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley Lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Johnston  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kimberly Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willis Barlow  |  Overall Experience 
Rating:
5.0

I've used other uhaul facilities and this one was tops. Clean, friendly, accessible, good prices on supplies. I would definitely use this one again.

TINA GUERRIERO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alta Marshall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilbur Gingerich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Perrigo  |  Overall Experience 
Rating:
5.0

I Love it thanks

TINA SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MANN  |  First Impressions 
Rating:
5.0

All the employees were very helpful and nice.

Shelia Aaron  |  Overall Experience 
Rating:
1.0

I was charged twice for a lock.

Brittany Perry  |  Overall Experience 
Rating:
5.0

Thank you all so much business be great

Leonard Dodd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Brown  |  Overall Experience 
Rating:
5.0

14 years ago i used another location. although the people were friendly, the access was not so i switched. This time I noticed a new building. I spoke with uhaul and ms taylor and decided to use this facility. I'm very happy and satisfied with the way this building is operated. Thank you.

TINA GUERRIERO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW MARZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gracie Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtland Olds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE DICKSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tredaveon Jefferson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus Webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chiquita Shaw  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JACK STONE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monique Buchanan  |  Online Move In 
Rating:
2.0

Didn't give me more of a heads up before selling my stuff

Christopher Jeff Little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamerson Chandler  |  First Impressions 
Rating:
5.0

Staff and facility were excellent. Was not expecting the security alarm feature.

John Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Koryn Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEATRICE GRIGSBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MarisolEmily PerezSabater  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aimee Price  |  Online Move In 
Rating:
5.0

, Thestaff Desiree and Richard Murphywas very very nice very helpful Pleasant to work with love there attitude keep up the good work and please let them know how good they are...

charmaine dodd  |  First Impressions 
Rating:
2.0

The staff was very friendly courteous went out of their way to Help me and I really appreciate all that!!! 🙂

Sandy Utterback  |  First Impressions 
Rating:
5.0

Front desk staff was friendly, and gave great instructions on how to locate storage units

Nasharra Askew  |  First Impressions 
Rating:
3.0

Nice and clean, but overall the price point is excessive for the storage size…..

jack miller  |  Overall Experience 
Rating:
5.0

Great

chedonda cole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elbony Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark DORAN  |  First Impressions 
Rating:
4.0

Needs more lighting. I seen lots of roaches.

MICHAEL FRANKS  |  Overall Experience 
Rating:
1.0

It’s not made clear of what charges you will receive and they pop up with them randomly so basically online booking is pretty much useless and unreliable.

Alexis Cawthon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shshonda Jackson  |  Online Move In 
Rating:
5.0

Than you

Mary Theus  |  Overall Experience 
Rating:
5.0

Thanks so much for your accurate professionalism.

Patricia Brooks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula Hardin  |  First Impressions 
Rating:
5.0

Good

SHAVONNE MAXWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stronda parker  |  First Impressions 
Rating:
3.0

Facility was filthy inside and outside areas had trash and debris present all the time

dawn knight wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bret demmith  |  First Impressions 
Rating:
5.0

Great company

Annette Koger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aberin Dean  |  Overall Experience 
Rating:
1.0

Y’all ripped me off from the rental of my truck for three days and 50 miles to the tune of $800 to selling my storage without contacting me. I’m livid I never received notice until it was already sold? I’m preparing a press release today for several media platforms. Your company has stolen my stuff including my family’s ashes of cremation.

Charles Coffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil parimore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey Cool  |  Overall Experience 
Rating:
5.0

I am not disappointed in this service, thank you for working with me and solving my problem with my storage

Charlotte Mathews  |  Overall Experience 
Rating:
5.0

Very professional,thank u

barbara collins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Donald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Polzer  |  Overall Experience 
Rating:
2.0

I was told I was put on auto pay.i wanted to prepay but was told not I couldn't bc I was on autopay I was not and was charged a late fee I paid the fees and the next day came to close my storage account as I said I would when I paid. The lock was still on the unit despite being paid up. Office staff said they were uhaul and storage guy wasn't in She had an attitude about having to remove the lock storage unit contained water damage from previous leak and a rat trap. Won't be back. Wouldn't recommend. I've had other storage units on auto pay without problems. Not sure what the drama is with this location. When I paid Wednesday, two more people pulled up as I was leaving complaining of the same thing so apparently it's a common occurance.

lucrecia blankenship  |  Overall Experience 
Rating:
4.0

The guy that handle my check in was extremely nice and helpful, glad he was there.

sandra hammond  |  First Impressions 
Rating:
5.0

I was a lil irritated yesterday but the gentleman there never got out of character with me he was still friendly and patient…I really appreciate him…I had to apologize to him but it wasn’t nothing he did…it was just so much going on and he was so understanding and I really appreciate him for being so patient and helpful with me…Ill definitely recommend talking with him…give him a raise…he deserves it…excellent worker…his name is Marco Standifer…I really appreciate your customer service support on 01/30/2022

Cherika Jarrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNIE HOLLAND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Weeks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon Okewole  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELISSA Ross  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Dashanna Fason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamera Gales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vercontia Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole burdine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Henning  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENEDICT DONALD  |  First Impressions 
Rating:
1.0

The people were not personable at all. They didn't tell me that I had to have a certain type of lock on my storage unit. I put my own on there and came back the next day, they had put their own lock on there and didn't give me the keys untill I paid for the lock. No warnings that they would be putting a lock on there. Pretty much was robbed of my stuff untill I bought their lock. Horrible experience but the storage unit was clean.

Cris Stewart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darin gray  |  First Impressions 
Rating:
5.0

Thank you all for your help, understand of the situation.

Melissa Ingra,  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY RANKIN  |  Overall Experience 
Rating:
3.0

I believe the climate control is not working well due to some of my items having mold on them. Just a heads up on the units that are supposed to be climate control.

dennice morgan  |  Overall Experience 
Rating:
2.0

Bad service and the manager brings kids to work and she is very un fair

Patricia Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha Steward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Baldwin  |  Overall Experience 
Rating:
5.0

Very helpful personnel Location not the best

Pamela Crabtree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Ingra,  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CELIA ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex Orman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin Yeager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Neal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tulishua Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CELIA ROBINSON  |  First Impressions 
Rating:
5.0

Friendly and good customer service

winnie stallings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth McDonald  |  Overall Experience 
Rating:
1.0

The car dolly that we rented to go from Port St. Lucie Florida to Jackson Tn was portly repaired in the past. The passenger side lights on the dolly didn’t work and The wheel well was rubbing on the tire and ate a hole in the wheel well and carved a valley in the tire 2/3 of the way through the trip. The issue added a lot of extra, unneeded stress to an already stressful move. The dolly should have never been issued out at it was not legal for travel on the roads. I will never recommend UHaul again.

Frank Amato  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Asia Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Theus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTL JR YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armani Boozer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keesha Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon kincaid  |  Overall Experience 
Rating:
2.0

Giant water bugs were everywhere and rat traps. Poor condition of my unit.

JULIE EUNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Ragler  |  Overall Experience 
Rating:
5.0

The staff at this location is always friendly and helpful.

Clarence Wheeler  |  Overall Experience 
Rating:
5.0

Very pleasant experience

molly hymers  |  Overall Experience 
Rating:
3.0

Had a water leak in facility at some point. Got into unit

Michael Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tynesha Dirkans  |  Overall Experience 
Rating:
5.0

In spite of strange circumstances, such as wildlife in the store, the employees handled all of my issues (like running out of space and needing another unit, needing a truck a second day, etc.) with a smile. Would use again.

Elizabeth Allison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ALLISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elite sealing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Washington  |  Overall Experience 
Rating:
5.0

Had no problem glad I was able to do everything in one place.

MARIAM ALVARADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Croom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Poindexter  |  First Impressions 
Rating:
4.0

They girl that helped us (Kiki?) was super helpful but she had to call her manager for help because it wouldn’t let her check us in and her manager said I’m busy doing something and she said well I need your help and the manager again said I’m busy and hung up. Which was super frustrating for everyone. Kiki gets 5 stars but the manager gets 0!!! Very unprofessional.

LINCOLN RAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne Estes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian Allen  |  First Impressions 
Rating:
5.0

I'm happy with everything I recieved

Michelle Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Blevins  |  First Impressions 
Rating:
5.0

The staff explained everything about the storage, they made it easy and simple

Frankie Blaylock  |  Overall Experience 
Rating:
1.0

Very very rude workers. They overcharged me on miles , I only went 5. I had to pay for 15. They didnt show me my truck, had to go outside and find it on my own. They had no utility dolly’s for rent. My experience was horrible. The woman had a attitude. They were eating chick-fil-a at the desk while ringing me up.

taimone bell  |  First Impressions 
Rating:
5.0

None

Sandra Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra jones  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

korean harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dawn knight wilson  |  First Impressions 
Rating:
5.0

Treated me good have know uhaul for many years very nice place treated me good

LARRY HYSMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennice morgan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kyonn Genes  |  First Impressions 
Rating:
5.0

Excellent customer service

Tammy Provience  |  First Impressions 
Rating:
4.0

We are vert well pleased. They held our unit an extra day as we had something come up and couldn't move in on Jan. 1

Martha Dean  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Baskin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Diebold  |  Overall Experience 
Rating:
5.0

New office personnel need additional training, especially in your computet system, as part of their on boarding process. They're struggling and it shows. They're getting the job done, though, but could use some support.

jonathan odonnell  |  Overall Experience 
Rating:
5.0

Did not offer deeper discount for moving truck as a storage renter. We used Penske for the bigger moved.

DARIN TRANSOU  |  Overall Experience 
Rating:
5.0

Taylor Brooks is a phenomenal manager and has a great crew to help her. They handled all of my needs very well. I'd use them again in a heartbeat.

Marshal Mills  |  First Impressions 
Rating:
5.0

I would recommend friends to use this facility

Anthony McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Lindsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Trice  |  First Impressions 
Rating:
5.0

Associates were extremely friendly and helpful, then even helped me backup a trailer for the first time!! Facility is very clean and secure.

Duncan Soucy  |  First Impressions 
Rating:
5.0

Very professional

Debra Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alisa Hawkins  |  Overall Experience 
Rating:
5.0

Very satisfied

Anthony McDonald  |  First Impressions 
Rating:
1.0

Very rude and unprofessional staff.

Alana Downing  |  Overall Experience 
Rating:
4.0

Store hour should be 24 hours.....;)

phillipa brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexis jennings  |  First Impressions 
Rating:
5.0

I love the convenient and the prices,and how wonderful the staff that work there

lela pittman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Netanya Noonan  |  Overall Experience 
Rating:
1.0

We cleaned out the storage unit before the beginning of the next month and Was still charged for an whole months rent that we did not use. They also added a late fee of $20 which should not have been charged as they had our info on file and auto drafted this charge so it was not our fault they overdrafted it late. The manager was rude and would not refund my husband even the late fee they charged. We will not use the storage facility at this location again in the future and will not recommend it to friends because of the poor customer service.

lashon hawks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana Downing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willette harris  |  Overall Experience 
No reviews have been submitted for this location.

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