Customer Reviews for U-Haul Moving & Storage of Jackson

Rating:

5.0

John and Jayce were very helpful.

Rating:

5.0

Extensive options and the greatest staff!

Rating:

5.0

Aimee B was fantastic getting us set up at the Jackson, MI location. Our BMW drift car had broken at the racetrack and UHaul had a last minute trailer rental. Thank you!

Rating:

4.0

Seriously need a jack on the tongue and a way to lock the tongue to the ball.

Rating:

2.0

Did not even speak to me. Explained I couldn't back up the trailer and he got upset about it because he had to unhook and move it by hand.

Rating:

5.0

Great equipment, great people!

Rating:

4.0

Try to eliminate the pot smell from the vehicle. I know they did not put it there, but my goodness. Find a way to better identify your vehicle. Key tag to vehicle number is a bit difficult, especially in the rain.

Rating:

5.0

The help could be more friendlier but good in all other things.

Rating:

5.0

Thank you to the drop off location for all the insight and helping us with our car after the damage from the travel

Rating:

4.0

I had difficulty getting the application to open for the after-hours drop off. But all good.

Rating:

5.0

Best place

Rating:

4.0

I rent a few times per year. The drop off process could use improvement. After a long day of moving it’s frustrating to have to hunt someone down to turn the truck back in. This has happened each time that I’ve returned equipment.

Rating:

5.0

Beautiful location

Rating:

4.0

Dropped off my car picked it up after work, car and hitch looked great, very professional job.

Rating:

4.0

Very helpful and courteous.

Rating:

3.0

I Never signed up for autopsy,they would deduct my storage fees out my direct deposit account and wasn't allowed, numerous times.

Rating:

5.0

I like fast good service

Rating:

3.0

Trailer wiring was hanging down / exposed which presents a concern for damaged from road debris to include snow-ice build up This exposed wiring is due to improper repairs from multiple locations that was passed on as lights work Site Mgr also still has the same nasty attitude and unprofessional disposition which should also be addressed

Rating:

4.0

I was surprised by the mileage fee. I didn't notice that when I reserved the vehicle. Also the vehicle I reserved was not available, so I was given a much larger one, which was OK except that it guzzled much more gas than the smaller vehicle would have.

Rating:

5.0

Great service.

Rating:

4.0

Drop off was a very easy process. Never had to get out of my vehicle

Rating:

4.0

The interior front window was really dirty , as was console/cup holder Amy, mgr was great, quick, courteous and professional, as was Theresa who checked me in.

Rating:

4.0

This was the best Uhaul truck I have ever rented, and I have rented a few over the years. It drove well, the rolling rear door worked normally and not dragging to operate. As we were self checking in the rental truck the male employee came over and was slightly rude, we let know that we self checked in and he said that doesn't matter and he "was" checking it out, I asked if we were ok and he said if things check out with him. He could of been actually nice

Rating:

5.0

Drive in check in man was great

Rating:

2.0

Well to Start off I'm Disabled. I went in on Wednesday and gave the girl, She was pleasant all my info she put it in the computer. When I went to pick it up I was Very Disappointed. He couldn't find any information that I had given the girl the day before.HeTold me the computers don't retain that info ?? Okay ?? So I had to go through the same thing that I went through the day prior. The Man that worked with me was Not pleasant at all. After going through all my info again and him entering it. He tossed the key to me and told me to go out and find the truck that matched the key, but he didn't know where it was located I would have to find it. Okay, I started out this memo I am Disabled. Why he couldn't go out and bring the truck up for me was unsettling. So I had to get in my truck drive around find the U-Haul that matched the number then go park my truck and with my cane walk all the way back to the U-Haul to get in. Then back to my truck to get my personal belongings. I want to also add the truck ran terrible it was like driving a Harley in a semi at the same time. Puffing up the roads, I think I can, I think I can. Worst U-Haul experience I've ever had. And I have used them quite a few times in the past. All those vehicles ran great. Between the bitter treatment of the attendant and the performance of the truck. Out of 1 to 10 scale one being the worst 10 being the best as struggle to give it a 3. The man there had dark hair not the gray haired man. He needs to brush up on his customer service skills. And also perhaps a little empathy for disabled people, send me out to find my own truck ?? I even said I have to go out and find the truck myself ?? He says yep, it's out there not sure where though. 🤯

Rating:

5.0

Staff was extremely helpful and friendly.

Rating:

4.0

The service was impeccable, the staff were friendly, effective and patient. The trailer itself though, was dirty, but then again, that's a typical Michigan problem now isn't it? A little dirt never hurt anyone and the trailer performed well, we had a safe and easy trip down to Florida with it. I will say the trailer was a little dinged up, but then again, most people don't know how to actually haul using a trailer nor care enough to be careful with it. Thankfully, I do. Great experience, couldn't ask for a more seamless transaction and experience!

Rating:

3.0

Got charged for something I didn't know when I picked up. Not sure I would rent again

Rating:

3.0

I didn't have any issues with the equipment however the employee that I dealt with was quite rude and actually mean to us. I will never be going to this U-Haul storage place again

Rating:

2.0

I do frequent business here when i need a trailer. The fact that the gentleman that helped me with my return acted as if i knew nothing or as if i was burdening him by being there irritated me greatly. I am a Class A truck driver i likely know more about coupling and un coupling a trailer then he probably does yet i dont let my knowledge get to my head

Rating:

5.0

We had a good experience with everybody else, but John was kind of rude the general manager. Thank you for the opportunity.

Rating:

3.0

Provide customer with more clarity regarding available drop off locations

Rating:

5.0

The same young man assisted me with the entire process at pickup and return. He was professional and knowledgeable. Unfortunately his name escapes me, I wish I could give his name as his customer service was top notch.

Rating:

5.0

great service and large selection of equipment.

Rating:

3.0

The guy who helped me this morning was a real grumblebutt. Got the job done but was not very friendly or sociable. Maybe it was just too early or I asked too many questions. 🤔

Rating:

3.0

Very personal.

Rating:

2.0

I was charged for my box even after it was picked up. The box never was returned in the system. So I had to do extra to get that all cleared up.

Rating:

3.0

Looked nice but it was closed by the time I dropped the truck off

Rating:

5.0

All employee do a great job If needed I will be back

Rating:

2.0

My wife felt the staff was rude and the mgrs response to a rental unused on the blanket chg was redickulous

Rating:

5.0

I neglected to check the wipers upon leaving in the blizzard and the drivers side wiper wasn't clearing my line of sight. Scary for a moment..

Rating:

2.0

Have associates who care about what they are doing. Also, the truck needed an alignment done.

Rating:

5.0

They helped make our cross country move as easy as possible.

Rating:

5.0

Friendly, fast & knowledgeable

Rating:

1.0

The truck was unsafe and dangerous to drive. It was very loud with air whistling through the windows and doors! I had to wear my earbuds the entire 500 plus miles to drown out the noise! Every time this was a bump the truck bounced up and down it felt like the shocks were shot! The truck was super dirty too! Apparently, after returning it to the location in Crossville Tennessee at Franklin Place U Haul & Storage the manager Kathy said that this truck should’ve never been rented out to me because there was a notification in a blue! Behind the truck number DC2056H to notify traffic, and that this truck should’ve stayed in our in “R” rotation in Louisville, Kentucky! Therefore, I want a refund this was negligent and unsafe!

Rating:

3.0

Every truck I've ever rented smells like marijuana. I've rented 4-5 in the last year, and every single one smells like someone has a grow operation running out of the glove box. Not just a few of the ones I've rented, every single one.

Rating:

5.0

I always come to you guys for my needs, my family and I are very pleased, from the friendly, helpful staff to the different size trucks and clean secure faculity, it makes moving and storage easier and less stressfull for all.

Rating:

5.0

From pickup to drop off they're the best. 👍

Rating:

4.0

The female staff was very kind, friendly and helpful!! However, the man there needs a customer service course. At the least act like you appreciate your customers... pretend if nothing else.

Rating:

5.0

Aside from the parking lot needing to be resurfaced, everything was great.

Rating:

2.0

The truck roof leaked. Outside was there was a light dusting of snow, but enough water entered the truck to flood the floor of the mom's attic area over the cab. I had to delay loading of the truck until after the weather cleared. Overnight the water froze inside the truck, so come morning I was scraping ice out of the cargo area. I stuffed rags above the ceiling beams to prevent more water from dripping down on my boxes. In the end I moved my things without damage, but it was a lot of trouble and time wasted. When I returned the truck I reported the leak to the staff, and they seemed quite unconcerned about it.

Rating:

3.0

All the floors are filthy. Why pay for an indoor unit when it’s just as filthy as the parking lot

Rating:

5.0

Yes the most thing I liked about the uhaul very convenient and the employees there were awesome and so helped full five star for sure thank you uhaul

Rating:

2.0

I was forced into a 2 unit side by side when I initially signed up because the larger size was not available - and when I downsized and did not need the 2nd unit I was not able to cancel the empty one because I was told they were a "set" - because of that I would not rent there again or recommend to a friend.

Rating:

5.0

Staff was very helpful and friendly. Much appreciated.

Rating:

3.0

I was charged twice for a unit I didn't receive and had To go into the store and redo the whole contract And pay again. I still have yet to get my refund of two hundred and seventy dollars

Rating:

1.0

My lock was cut off was missing stuff from my unit very rude and disrespectful people was not temperature controlled seen bugs around the building always trash around the building the parking was nothing but pot holes very terrible experience all the way around I’ll make sure I tell everyone how bad it was and to find something else

Rating:

5.0

Theresa is absolutely amazing. I rented a storage unit here at the Jackson location for over 3 years and she helped me so many times! Don’t lose her! Overall Jackson uhaul is awesome and highly recommend them to anyone.

Rating:

3.0

I can't give a fair review because we haven't been to the storage yet, we don't check in, until September 23, 2023. I will give another review when we have been to the unit.

Rating:

1.0

Didn’t rent a storage because it was false advertisement for the months free and wanted too much for the storage unit! The service I received in the store was horrible I’ll never rent from U-Haul or send anybody that way.

Rating:

4.0

I will not by storing my stuff until October when I move to Michigan. So I can not answer these questions until I see it.

Rating:

2.0

Water damage to my furniture in storage

Rating:

1.0

The two gentlemen with owner tags on their shirt left a worker who had only been there for 2 weeks and an employee who was training and it was his first day alone. With a line of 8 people and 3 of which walked out bc they just wanted to purchase moving supplies and no one explained the policy’s just yelled at me for not knowing them

Rating:

5.0

very kind and helpful!

Rating:

2.0

It would have been nice to be provided with better instructions for arrival. All I got was a text with my unit number and access code. There was no other instruction about deactivating alarms. There was no map to tell me where my unit was before I got there. So I ended up making more work for myself by not being aware of an alternative drive in entrance that was much closer to my unit.

Rating:

1.0

- The email said nothing about checking in and out - The email said I had to sign paperwork but the office staff said I didn’t have to. - The website pushed buying a lock when I made the reservation. No mention was made that a lock would be provided for free if I completed the move-in online.

Rating:

5.0

I’ve already told people about how much we like it and how easy it was to rent it on line!!

Rating:

5.0

Thank you John for your assistance in getting in and out of the Jackson UHaul Storage facility. Deb Weber

Rating:

5.0

Everything has been amazing.

Rating:

5.0

Thank you

Rating:

4.0

They helped us in real hardship, they are very understanding. There prices are a little high but the facility is very secure. 2 lol

Rating:

4.0

Wish they would be willing to do pro-rated rates when you only need a extra week and not a whole month.

Rating:

5.0

Keep up the great service.

Rating:

5.0

Love Theresa at the counter she was most beautiful and very knowledgeable

Rating:

5.0

They we're good to work with and very understanding in certain situations..

Rating:

5.0

The people were very nice always in a good mood .it was keep clean inside and out . Very nice

Rating:

3.0

Thanks for your help and helping me out..

Rating:

5.0

They worked with me when I had to move out of state. It was difficult to come back and get my belongings. The staff on East Michigan were more then friendly and helpful along with understanding. I'm grateful for all of them.

Rating:

4.0

Staff is great and very accommodating! Facility kept nice and orderly. Also, most staff went above and beyond to work with individual situations, and that’s so appreciated at a time when things are hectic and stressful with moving!! However, the prices for storage and far too expensive. I’ve had storage units over the years from Indiana, to Michigan, to New York (the cost of living there is three times the cost of the Midwest) and the storage units here are by far the highest.

Rating:

1.0

We need 24 hour access here’s why, emergency’s happen people need to get to things! Like for instance our U haul broke down at 745pm did not get it repaired till 1059 pm that put a damper on us getting another load !

Rating:

5.0

Staff here knows there job and know how the Uhaul system (that can be unreliable on pricing) works. My move experience with UHaul in general was very frustrating EXCEPT for the folks in Jackson, Mi. Thanks guys, keep up the good work!

Rating:

5.0

Excellent Service

Rating:

5.0

Thank you for your help

Rating:

5.0

This was the best experience I have had with U-Haul (or any other moving and storage company), Over the years I have moved and used storage services, and U-Haul Moving & Storage of Jackson knows what they are doing, I appreciate their professionalism and assistance when I needed a question answered. There was no runaround and the follow-through was done as expected. Thank you for making this an easy experience instead of a nightmare. The staff was great and knew what they were doing.

Rating:

5.0

The crew in Jackson was great! Very helpful & pleasant!

Rating:

1.0

I reserved my unit 2 weeks ago and they lost it in the system and it was a nightmare to resolve

Rating:

4.0

You would get excellent if you stop feeling inflation with prices

Rating:

1.0

The Assist. manager is not Friendly at all . They only care about the money they don’t care about the customer. My husband went to jail, they still gave me a 25.00 late fee over locked my unit from being 3 or 4 days late how freaking sad ;( I paid it all and told them I’d be moving out ! I do not Recommend using this storage place to anyone! Idc we are humans and need to be treated as we are not just about how crappy we are cause of my husband going to jail !! Jessica cooley 5179452914 also they do not return calls they are very rude

Rating:

5.0

Thank you

Rating:

5.0

Theresa was the best.

Rating:

5.0

Amy is the BEST! Her kindness and problem solving skills are amazing. She went above and beyond to assist me. I am grateful! Thank you, Amy!

Rating:

5.0

Very well run facility. We were very impressed with the owner, John's, professionalism in dealing with us and his staff. This is a great place to do business. Roscoe

Rating:

5.0

Kim at the U-haul center offered EXEMPLARY service!!! She went above and beyond to assist with every aspect of storage setup, explanation of services, use of facility, even providing a tour and hands-on support. I cannot speak highly enough of the degree of customer service she actually embodies!! She is a fantastic example of an engaged employee, with experience and an ability to connect with and address customer needs. I highly recommend this location and service, in light of my personal experience with her!

Rating:

1.0

The Assistant manager talked to me like I was illiterate then she explained to me like I could only use one machine to swipe my card when I went out there to swipe my card it was froze there I had to go back to the office and someone else told me I could of just swiped my card inside then when I went back out there I couldn’t move the lock over to open the door so I went back to the office the assistant manager was frustrated and told me she couldn’t go out there with me just get something and bang on the door and try and open it so I tried that and it still didn’t work so I went back up there a third time now I’m mad and Melissa was out there and I walk in yelling at this point so Melissa was very nice and pleasant and she told me she had to punch out and then she came out and helped me get the door open and told me she would be there the next day if I needed any more help.

Rating:

4.0

When we when we pulled into where you unload and I guess you could say where the garage door goes down there was a bunch of garbage sitting there a rim and it looked like it hadn't been cleaned and stuff thrown all over it just didn't look right I was just wondering if you guys had a clean in person or not

Rating:

3.0

Upon signing with U-haul in Jackson the workers were rude and expected us to know everything like we had done this before.

Rating:

4.0

The help desk was very helpful, she did great 👍

Rating:

4.0

Had some trouble at the start with where my storage unit was supposed to be but as long as they don't charge me an extra day and miles for their mess up all will be smooth.

Rating:

3.0

I have 3 U-boxes to unload and told the gentlemen working on Monday September 6th that I would be there to unload the boxes into a storage unit I reserved on Sunday September 12th. Noone knew anything about it when we got there. We did get the boxes brought out so we could unload them but it was a hassle. Also I was supposed to get a call from the location about the payment on my uboxes on Tuesday or Wednesday but noone called me. So I just paid almost $400 for the 3 boxes even tho I only had them for 2 days after the payment. I was very dissatisfied with the fact I had to pay $400 for 2 days of having the boxes.

Rating:

5.0

Storage unit was clean and convenient. The lady who helped me got me a premo spot close to the entrance. Best experience I've had at uhaul hands down.

Rating:

1.0

Never moved in. Frustrating to cancel/move out. Customer service inept. Different answer every time I call. Possibly the worst customer experience ever. “I can’t help you” should not be the default standard response by phone.

Rating:

1.0

The staff at this location are extremely rude and unprofessional. I had problems with my storage unit from the MOMENT I signed the lease, and wouldn't have signed at all if I wasn't stuck. The people working never answer the phone, and have such an awful attitude. And when I tried to call your corporate number for customer service, it was an equally awful experience and I was stuck dealing with it. Finally able to move my things out - NEVER giving your company another time of my money or second of my time, EVER.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Best storage facility I ever used. Just perfect. Thanks much

Rating:

5.0

Everything went smooth I love it

Rating:

5.0

Thanks to the crew for explaining the process to enter and secure my storage shed.

Rating:

5.0

Fantastic experience! Dedicated staff. Kind and helpful within the busiest season. Also, I wanted to share that Ryan is an incredible leader at the Ames Iowa Uhaul site located at Duff. Ryan works harder than most people who own businesses. He either owns the Uhaul and/or he’s passionate about making the moving experience a good one. Honestly, when it comes to me moving, Uhaul has a very happy and determined staff — set on making moves easy, friendly and efficient. I appreciate the way Uhaul handles things and swear that this is one of America’s unsung essential services that really needs a round of national applause, and if all goes as planned; I intend to share this message with leadership in the government. It seems to me that moving is one of the most stressful times in a persons life span. Uhaul has, so far, never let me down. Uhaul: I’m impressed you allow people to set a promissory note. In Ames, and in Jackson, there was no hate or degrading comments for the person who asked about that matter. Nationally, who does that?; unless you declare your a business (not many companies). I am a new business owner and this move is establishing a new business where demand exists for the services we offer. In a Pandemic, to have a moving company behave in that way makes the entire rental experience more meaningful and significant in humanitarian ways. Thanks!

Rating:

2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they “had no recollection of the conversation “ and forced us to pay a months worth of rent that we weren’t going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

Rating:

5.0

Very helpful and courteous. I would definitely recommend them.

Rating:

5.0

Excellent - clean - climate controlled Covered loading and unloading area

Rating:

2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Rating:

5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Rating:

5.0

Facility was great, staff was excellent and helpful!

Rating:

3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Rating:

2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.