Comentarios de los clientes para U-Haul Moving & Storage of Jackson

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Jackson

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Jemiase R.
Clasificación:

El cliente no dejó un comentario.

Eric D.
Clasificación:

El cliente no dejó un comentario.

KALAIGH S.
Clasificación:

El cliente no dejó un comentario.

Joshua C.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

Truck was good, but would appreciate the snow cleaned off window.

Alyssa B.
Clasificación:

The first gentleman that I dealt with was very rude and not at all personable. Treated me as if I was beneath him. I will not be spending anymore money with uhaul.

Catherine W.
Clasificación:

When we returned the uhaul the lady was very rude

Terence S.
Clasificación:

Very helpful and attentive staff.

Brenzetta W.
Clasificación:

El cliente no dejó un comentario.

Joshua M.
Clasificación:

El cliente no dejó un comentario.

Jennifer V.
Clasificación:

El cliente no dejó un comentario.

Craig B.
Clasificación:

the first person got the order so messed up but when I went in they were quick to fix the problem and from then on they were very helpful and I am very satisfied.

Dennis D.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

They were very polite & helpful

martin W.
Clasificación:

The truck ran rough but the big problem was that the dash display didn't light up at all. I couldn't see how fast I was driving, how much gas I had left, if I was overheating...nothing. That's not acceptable. When I returned the truck I told the guy about it, and I wasn't even offered an apology, let alone a discount off my bill or anything.

Jeff K.
Clasificación:

Na

Brandon G.
Clasificación:

Nothing, you guys went above and beyond!! Appreciate you!

Raymond H.
Clasificación:

El cliente no dejó un comentario.

Cheryl G.
Clasificación:

The computers were down and the wrong trailer was given and then changed my drop off date and charged me another 60 for a late drop off that was incorrect. No help from talking to management at this location. The computers were down so they came up with a different contract number.

Kerry S.
Clasificación:

Quit being a bunch of money grubing assholes with hidden fees.

Taitlyn S.
Clasificación:

Staff was a little rude and very short with people

Joyce S.
Clasificación:

Not enough signs. Woman who checked me out was curt and kept saying she was working alone so that is why it took me an hour and I came in the day before to reserve a vehicle. She was upset I parked the truck but she never said at check out where to park when I returned. Poor service, dirty lobby, good location though.

Larry G.
Clasificación:

Lawrence did a great job on a very cold day.

Zakia J.
Clasificación:

El cliente no dejó un comentario.

Mounir B. | Overall Experience |
Clasificación:

Excellent - clean - climate controlled Covered loading and unloading area

Jeremy P. | Overall Experience |
Clasificación:

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Bradley G.
Clasificación:

Price was too high. A one day long haul should have a lower cost. I may have more of these hauls but uhaul is too expensive for this.

Carolyn B.
Clasificación:

El cliente no dejó un comentario.

Kerry S.
Clasificación:

Stop being so petty about renting trailers to ford explorers. I am getting sick of lying to you people to get stuff done.

Christina S.
Clasificación:

El cliente no dejó un comentario.

Clarencegordon C.
Clasificación:

El cliente no dejó un comentario.

Evelyn R.
Clasificación:

Maybe the signage could be clearer. When I see a sign that says return equipment here I think of snowblowers, cement mixers etc., not a truck. I believe the employee that checked me in was put out that I didn't park it where the returned equipment was supposed to go. ,

PAULA MARIE C.
Clasificación:

Had to take Tow dolly off ourselves no one came out and helped . Never was asked how it worked or anything still waiting for a receipt in my email

AARON S.
Clasificación:

Improper hookup almost damaged someone's truck I was borrowing. Unsafe. Drove with a loose ball not locked in. No assistance offered. Just a “Woops!”

Lisa N. | Online Move In |
Clasificación:

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.
Clasificación:

I was allowed to borrow an appliance dolly because the one I had ordered wasn't on the truck when I rented it. The staff here is helpful and very friendly. I was also able to upgrade the size of my storage unit without any issues. I would definitely recommend this location for all Uhaul has to offer.

Deb M.
Clasificación:

Thank you for your working with me. You made a stressful situation much better.

Jessicaleeann S.
Clasificación:

There was so little gas in the vehicle I was afraid I wouldn't make it to the gas station to fill up without running out on the side of the road. I have been renting from UHaul for more than 20 years and never experienced such a thing. This was unacceptable and the clerk couldn't have cared less. Yet I was expected to return it with fuel? Why wasn't it given to me with fuel?!

Debra P.
Clasificación:

El cliente no dejó un comentario.

Todd S. | First Impressions |
Clasificación:

Facility was great, staff was excellent and helpful!

James L.
Clasificación:

Make sure the items paid for are in the truck. I paid for a dolly and didn't think I needed to check for it in the truck. Got to my house and went to use it, lo and behold it wasn't there. Sat on hold for over an hour to tell them so I wouldn't be charged a missing item fee or anything, and still never talked to a person. 0/10stars on that front. Otherwise truck was great, easy pickup/drop off

Alizabeth H.
Clasificación:

I'm sure the after hours drop off is recorded at all times but as a single women dropping off a truck by myself I would have felt better seeing signage stating that. There were two other groups dropping off and a random vagrant walking the parking lot. The distance from vehicle drop off to key drop to my car felt like 1000 miles in the dark alone though it was only probably 40yards. I definitely don't recommend anyone use after hours drop off for those reasons though the actual procedure for drop off was super easy.

CHRISTOPHER RAYM D.
Clasificación:

El cliente no dejó un comentario.

Richard T.
Clasificación:

I had a very good experience from start to finish. Would recommend to even my very best friends.

Lainee G.
Clasificación:

Only problem i had was that I couldn't return it through the online app. My drop off time was 10 I have a video of my dad and I dropping it off at 8, after I sat on the phone for 15 minutes with uhaul and my dad was trying to do online return. The video shows us putting the keys in the box and the time it was done. So not to happy with the 20 dollar charge for after-hours use. The gentleman that helped me in the morning was very very nice and explained things very well. My husband served me with divorce papers on my bday so I've been having a hard time. I wish I could have remembered his name because I would like to say thank you for looking at me like a human being and being so patient with me while having my panic attack. I will recommend that location just because he was so nice.

STEPHEN N.
Clasificación:

Customers should be told ahead of time that the drop off location was shut down and moved. Luckly it was only a couple extra miles but would have been nice to know. Other then that everything was good.

Ronnieray C.
Clasificación:

El cliente no dejó un comentario.

Toni H.
Clasificación:

El cliente no dejó un comentario.

Steven Z.
Clasificación:

The site in Jackson was fantastic... The people on the phone not in Jackson seemed very rushed and almost rude.... didn't seem to care about what I needed or understand my needs I went to the Jackson site and John and his team were very very helpful and went out of there way to make sure my move using U boxes was flexible and easy to use.

VALERIE DAVEETTA H.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

Mounir B.
Clasificación:

no complaint nice storage facility

Steven Z.
Clasificación:

El cliente no dejó un comentario.

Joshua W.
Clasificación:

It would have been nice to have more than 1/4 tank of gas.

Shawn R.
Clasificación:

The man behind the counter was pretty rude.

Ryan M.
Clasificación:

El cliente no dejó un comentario.

Terri B.
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

More personnel

dean M.
Clasificación:

El cliente no dejó un comentario.

Donald P.
Clasificación:

El cliente no dejó un comentario.

HENRY R.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

No issues.

Dkeisha S.
Clasificación:

El cliente no dejó un comentario.

SINDY C.
Clasificación:

El cliente no dejó un comentario.

HENRY R.
Clasificación:

El cliente no dejó un comentario.

Canadadawn W.
Clasificación:

El cliente no dejó un comentario.

Alfred W.
Clasificación:

El cliente no dejó un comentario.

Douglasjohn P.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Let customers know all the hidden charges. Also tell customers there is a fee to use the dolly and blankets. Respond to customer complaints. The store manager doesn't respond to customers calls with complaints.

Nancy G.
Clasificación:

overall my experience was great, we unexpectedly needed a one way Haul and this was our only option and they had ONE truck available... so - PHEW. the two people inside were friendly and answered all of my questions... really my only complaint/negative experience is that the person wasn't wearing their mask over their nose. Like, really? How hard is it, and if you aren't going to wear it properly then just don't wear it... I didn't say anything, but it was a real disappointment. I wore mine in the spirit of abiding by regulations and keeping other people around me healthy, and it just stinks that they didn't feel any inclination to do the same for me. This really isn't a political thing, it's a health and human thing. Disappointing.

Glenn D.
Clasificación:

Service was slow due to a rush of customers and only one employee working the counter. He did not bother to do a walk around of equipment.

Cynthia M.
Clasificación:

The manager was very friendly and helpful, and the truck was awesome!!!.

Nitin J.
Clasificación:

the process to rent and drop off was easier than i thought

Jerry R.
Clasificación:

Other than the vehicle exterior being dirty, my experience was a good one.

navadeep V.
Clasificación:

El cliente no dejó un comentario.

TERRIE LEE R.
Clasificación:

El cliente no dejó un comentario.

Valerie A.
Clasificación:

El cliente no dejó un comentario.

Brenda J.
Clasificación:

El cliente no dejó un comentario.

Chellsie E.
Clasificación:

El cliente no dejó un comentario.

Shirley C.
Clasificación:

El cliente no dejó un comentario.

Earl S.
Clasificación:

Improve your customer service with people that know what they are doing

Mark H.
Clasificación:

Truck needed some work done.

ABEL Z.
Clasificación:

Not charging people extra money when they don't even know what it's for and then we have to wait to talk to a manager which could take up to 3 days this doesn't make no sense

George B.
Clasificación:

I checked in with the app and I was very disappointed to find out the location and the location's computer system wasn't using their end of the app. Checking out my rental was a very cumbersome process.

Shantel R.
Clasificación:

El cliente no dejó un comentario.

Doug R.
Clasificación:

El cliente no dejó un comentario.

Tony M.
Clasificación:

El cliente no dejó un comentario.

Frank M.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Erwin P.
Clasificación:

El cliente no dejó un comentario.

Margaret D. | Overall Experience |
Clasificación:

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

David A.
Clasificación:

El cliente no dejó un comentario.

Tammy S.
Clasificación:

Picking up was flawless. Courteous and friendly.

George W.
Clasificación:

El cliente no dejó un comentario.

Ryan B.
Clasificación:

If a rental location is NOT available, don't list it when trying to reserve a vehicle.

Donald W.
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

It was good

Andrea S.
Clasificación:

El cliente no dejó un comentario.

William B. | Overall Experience |
Clasificación:

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

James D.
Clasificación:

El cliente no dejó un comentario.

Marvin R.
Clasificación:

The facility was great. Everything you need to make your move easier. Kim was a great help. She was awesome....

Mary R.
Clasificación:

Manager John Collier was rude. I will never recommend this location to anyone. I informed him of my health condition and my certificate from my doctor stating I can't wear a mask for health reasons, he insisted I wear one or I couldn't pick up the truck I reserved. He berated me in front of other customers, causing me embarrassment.

Bernard T.
Clasificación:

was charged an additional $20 because i didnt close the rental via cell phone, the truck was turned in early, the truck was turned in the same location as three weeks ago, but was still overcharged, called the facility for an explanation was put on hold after 17 minutes of waiting i terminated the call......very frustrated with u-haul, i have rented four trucks over a short period of time and this was the final insult, the high overcharges will force me to go elsewhere.......

John D.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
Clasificación:

El cliente no dejó un comentario.

Richard J.
Clasificación:

Everything was smooth, very good experience. Uhaul had made our moving a easygoing time. They know how to help in all your moving needs! I will always use uhaul in Jackson, Michigan and share to everyone where to go!!!

Gary M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dawn D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rhonda K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Aaron G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba