Customer Reviews for U-Haul Moving & Storage of Jackson

478 comentarios

2925 E Michigan Ave   Jackson, MI 49202

(517) 784-0065

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(517) 784-0065

2925 E Michigan Ave
Jackson, MI 49202

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
4.0

Everything was great with my pick up and the check with Dan. However, the clerk you have on the inside some very impatient woman who assumes everyone should know things about storage. She was rude, short and I did not appreciate her attitude. You really should look into hiring another clerk that rude woman who worked this afternoon needs some skills in dealing with people. Although smoking on a Segway seemed to be her forte' at 5:45 in the afternoon today 4/9/2021.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

I have used U-Haul every time I have to move things.

Robin D. 
Clasificación:
5.0

Updated trucks that have USB ports for charging iphones

Eric O. 
Clasificación:
3.0

I wasn't greeted when I came in the building

Melissa E. 
Clasificación:
5.0

Not much. They where pretty much on top of everything. Very professional and helpful.

Eric Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S. 
Clasificación:
5.0

Best uhaul rental facility and service I've ever had. I wish it was just a little closer to me.

John G. 
Clasificación:
4.0

Make sure vehicles have upgraded technology to connect to iPhones

Eric O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianmichael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
1.0

The guy at the store John collier has extremely poor communication skills and shouldn't have a job dealing with people. Completly rude when ordering and also charged my card for an "after hrs" drop off after I had done the drop off online and at a store location that says open 24hrs.... my truck was dropped off 12hrs early and I was charged for it!

Jakob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenzetta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

Great experience. Pick up and drop off were easy . Employees were very pleasant and did were efficient and helpful.

David F. 
Clasificación:
5.0

Very helpful staff.

Dana D. 
Clasificación:
5.0

Have more signs that are clear to see. I returned my equipment and I was the 3 rd one and I had to get out and walk up to the sigh to see what it said and then I didn't see anyone around. So I went inside to find someone. Then I had to walk back out to have the equipment inspected and then I could leave.

Tracy J. 
Clasificación:
4.0

The store had no employees inside when I first entered. I waited a few seconds looked around for someone, walked back outside and spoke to a person who was just reporting to work. They ended up helping me and were very friendly. It was a little strange waking into the store with no employees there. Seems high risk. Just thought you'd like to know. I waited because I had time but someone else may have given up and left.

amy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN B. 
Clasificación:
5.0

Dan was incredibly helpful and I appreciated what he did to make sure I had everything I needed!

Zachary L. 
Clasificación:
1.0

I lost my money in the U-Haul and never got it back

SIERRAMARIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

william T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRENTISS H. 
Clasificación:
2.0

After moving my stuff in, about a month later we went to check on it and it was infested with roaches, in which we were told we had to treat ourselves. When moving out we had set a arrangement up to move our stuff out a few days after the rent was due but we explained we had to go out of state for a funeral and they were fine with it. When we went to move our stuff out they "had no recollection of the conversation " and forced us to pay a months worth of rent that we weren't going to use. The owner/manager John is NEVER there. Everyone was rude but one lady who works part time.

danille m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
4.0

Location needs more than one person at the front desk at times. 3 stations with only one person running it. Like this both visits. Auto transports need a diet as the new Silverado's squat heavily with it, even more so with a 2000 pound civic loaded.

Nathan T. 
Clasificación:
5.0

Very helpful and courteous. I would definitely recommend them.

Abigail P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DASHAUN LAPRIX A. 
Clasificación:
5.0

Easy to rent...no issues

Kurt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
1.0

The lady who was working at the time of drop off was extremely rude. I would never rent from this company ever again. Moving is stressful as it is and this lady made it worse.

TRAVIS CHRISTIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
1.0

Window was dirty, they complained about were I was going and the miles I was putting the the rental. Then when I brought it back they acted like it was a big inconvenience for me to get a paper receipt.

Dawn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan L. 
Clasificación:
2.0

The guy was rude. I was late picking up the van, but he gave message filthy van inside And outside. You can tell it animals in it. It wasn't like they didn't have other ones to offer. It was just bad business.

Melinda W. 
Clasificación:
1.0

I did not rent equipment from you. I called and informed your company that they were given the wrong number but since you sent me this message, it showed me that you didn't fix the problem.

Domanique D. 
Clasificación:
5.0

Nothing. The whole experience was excellent!! Very smooth transition from the rental agreement to driving off the lot. I would definitely rent from you guys again.

Mark G. 
Clasificación:
5.0

Great location. Big inventory, Friendly and helpful.

Mark B. 
Clasificación:
5.0

I wanted to rent truck for one more day , but they made me bring truck back and get cargo van . Was very inconvenient and a lot harder to move drywall.

Brndy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

Great Customer service by far!

Edward B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Clean the open trailer or have a canopy to cover them so thay would be easy access and they would be clean of snow.

Larry S. 
Clasificación:
3.0

First start of by not renting a truck under false pretenses. I was told the truck was just cleaned and is ready for renting. I get in the truck and it's totally disgusting. Not recently cleaned by any means. Don't appreciate being lied to in order to obtain a sale on a rental. Never will I again use this location. Or if I do I won't associate with the liar that rented me the truck. Totally disappointed.

Nicholas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

I know it would be an added expense, but , powerwashing ice from units might improve visibility of branding !

Harrylavern L. 
Clasificación:
5.0

Excellent service, no problems at all. Great experience 🙂

Cozetta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dreama J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
2.0

El cliente no dejó un comentario.

TIFFANY G. 
Clasificación:
4.0

Reimbursement for gas that is over what it was rented with. I got it with a quarter tank and returned with almost 3/4 of a tank with no reimbursement for the gas.

Joanna F. 
Clasificación:
1.0

Check out clerk Lawrence was unnecessary rude

RONALD K. 
Clasificación:
5.0

Very friendly and helpful staff on both the check out and check in!!! Equipment was very clean and ready to go :) first time renting a uhaul and will be using you guys again when we need too!!!!

KIMBERLY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
1.0

The trailer was filthy and full of deep snow. As big as that building is I would think you could store them inside. If i was moving furniture then it would have been ruined. The old mans face mask was too tight apparently because he asked me 4 times YES 4 freaking times if I was bringing the trailer back here. I was like " do you have dementia?" I am not impressed. Today I'm feeling sick with a headache and stuffy nose sinus drainage so I'm sorry if I'm not my happy fake self.

Julie B. 
Clasificación:
3.0

You've got grumpy employees and dirty stinks like piss and shit on the inside of the trailer

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina H. 
Clasificación:
5.0

I was so impressed with everything about my rental process. I would use this U-haul location again.

Rebecca H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasonlee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

I was impressed. Very simple process. I reserved a truck ahead of time. Truck ran well. Check in drop off was speedy.

Todd S. 
Clasificación:
2.0

The person that checked us in was very rude. Out to just make a dollar. Had no respect at all. I wouldn't go back to this location again. When checking out the lady was very nice and professional.

Brandi T. 
Clasificación:
5.0

Everything was fine, Thanks

Donn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALARIE MARIE N. 
Clasificación:
5.0

Reasonable rates, easy pick up and drop off I will rent again. When needed.

Stevenlynn W. 
Clasificación:
4.0

Smile😁😁😁

Kimberly W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

It was the best experience I ever had at U haul. I was in and out in no time. The equipment was in great shape. No complaints.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara K. 
Clasificación:
5.0

The woman behind the counter was so friendly and helpful. I very much appreciate her help.

Amy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jemiase R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
2.0

El cliente no dejó un comentario.

KALAIGH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
4.0

Truck was good, but would appreciate the snow cleaned off window.

Robert R. 
Clasificación:
1.0

The first gentleman that I dealt with was very rude and not at all personable. Treated me as if I was beneath him. I will not be spending anymore money with uhaul.

Alyssa B. 
Clasificación:
4.0

When we returned the uhaul the lady was very rude

Catherine W. 
Clasificación:
5.0

Very helpful and attentive staff.

Terence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenzetta W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
4.0

the first person got the order so messed up but when I went in they were quick to fix the problem and from then on they were very helpful and I am very satisfied.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

They were very polite & helpful

David B. 
Clasificación:
3.0

The truck ran rough but the big problem was that the dash display didn't light up at all. I couldn't see how fast I was driving, how much gas I had left, if I was overheating...nothing. That's not acceptable. When I returned the truck I told the guy about it, and I wasn't even offered an apology, let alone a discount off my bill or anything.

martin W. 
Clasificación:
5.0

Na

Jeff K. 
Clasificación:
5.0

Excellent - clean - climate controlled Covered loading and unloading area

Mounir B.  |  Overall Experience 
Clasificación:
2.0

the staff at uhaul are the rudest people in the world ... the only person there that was amazing was Teresa she was very helpful and a blessing to uhaul... and an amazing person ... wish all the staff at uhaul would take a class from her on how to treat people... I dont understand in this point in time with everything going on ... I lost my job cause of the covid and got two months behind. went I with a month payment and the guy that was working would not take my month payment ... he said I need to pay the two months I was behind ... I was dumbfounded and knew at three months they sell off my stuff .... this is wrong of uhaul not to work with people when life is so bad right now ! shame shame on uhaul.... but big plus and a gold star to the only employee Teresa that was kind and very helpful thank you to her

Jeremy P.  |  Overall Experience 
Clasificación:
5.0

I switched unit sizes the day of move in without any problems. The staff is friendly and very helpful.

Lisa N.  |  Online Move In 
Clasificación:
5.0

Facility was great, staff was excellent and helpful!

Megan S.  |  First Impressions 
Clasificación:
3.0

I would recommend this place to a friend, but tell them to never call because no one ever answers the phone. I spent going on 3 hours trying to cancel my storage unit because i didn't have the time to go over to the office. They were friendly when we were there, otherwise it was like they never existed.

Margaret D.  |  Overall Experience 
Clasificación:
2.0

I have a half inch gap in my sternum with over a dozen broken ribs which make it hard to breath anyway. Your strict mask policy left me clinging to the light post out front gasping for breath, thanks for that assholes, i should call the feds for abusing the handicapped.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda K.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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