Customer Reviews for U-Haul Storage of Jackson

Rating:

5.0

Thanks!

Rating:

5.0

Theresa was such an amazing employee. She was so patient and accommodating during this stressful time. She listened and was genuinely concerned. She had a great attitude even when the system was not cooperating and ultimately made the experience great. I will come back to Uhaul in the future just because of my experience with her.

Rating:

4.0

The fuel gauge was not in full when I rented my vehicle which I showed to John and he said not to worry about it which I noted in my return process for the truck.

Rating:

5.0

Never moved in storage but appreciate the service.

Rating:

5.0

The “oil change needed” warning message was displayed during my entire rental. Change the oil or reset the message:)

Rating:

5.0

You guys helped me out a lot. Will recommend you to friends for you services. Plan on moving to montana next year and will definitely come to you for help(trailer or one of those shipping boxes I've heard of). Thanks again and will return soon

Rating:

3.0

Ended up picking up van at other E. Michigan location. When I arrived at 1809, there was no one there and slightly confused since all rentals looked to be at new location. Otherwise staff friendly and professional. Very good experience and would use again if needed.

Rating:

4.0

The only thing that could be better is drop off location , I had to bring it back to where I got it instead of 80 miles away where I moved so I had to 1. Pay for another day 2. Pay the mileage to bring it back 80 miles and 3. Pay for someone to take me back 80 miles away. Not convenient at all

Rating:

3.0

I still had to go up the street - didn't have a code to get key or know what truck I could use. Should be signs pointing customers to that location or update your messages so they go there automatically and not waste time at 1809 E. Michigan

Rating:

3.0

My pickup was changed from Ann Arbor to the 1809 Jackson location. Arrive at 1809 to discover this is on a 24/7 facility with no live person to speak to. Had to figure out where to go to complete my contract, though I did it online. Then and only then did I get the code for the lock box at the original location. There were equally bewildered customers showing up at 1809 when I finally got the truck. Make it clear where people need to go.

Rating:

2.0

The Manager called and said I should bring my trailer by today and Dan would look at it. When I showed up, neither of them were there. I basically wasted my time and gas for nothing. I was working with Larry. He was very engaged in representing customer service UNTIL he learned the details of my visit. Then his entire demeanor, tone of voice, and willingness to help me changed instantly!!! Apparently the work that was done on my trailer isn't something that uhaul does, according to Larry. I asked him if that meant the 2 year warranty wasn't any good. And contrary to what Dan told me, I could get the trailer fixed at any uhaul location, is no longer true. That was the ONLY reason that I purchased the warranty, so I could get my trailer fixed at a different location if I was no longer in Jackson. I feel like I've been scammed. Granted, I will be able to get my trailer fixed, I think, but I'm extremely disappointed that the 2 year warranty that I PAID FOR, is only good at this store! I've used this location several times for renting trucks or trailers when I needed to move something. NEVER AGAIN!!! I'll drive out of my way before I give money to this store again. I was lied to, deceived, and treated like I didn't have a valid problem. Here's a suggestion. Don't warranty work and lie about it if the company isn't going to honor it. Don't do a half-ass job. Don't push the problem onto another employee and make the customer feel like crap. Nobody likes to hear the response, "Nope, can't help you cause they're not here". I couldn't leave a note, message, or anything. It was already a big inconvenience to Larry, and then he had to dig for Dan's schedule, which made him even more annoyed!!

Rating:

3.0

The 2 male employees working at the time were wonderful. The owner was awful!!! He said the furniture blankets were in the truck as he put them in there himself. His attitude was less than customer friendly. They were not - we had to pick them up the next morning. The experience of picking up the rental was a nightmare, but the 2 gentleman were terrific about fixing everything.

Rating:

2.0

once again, your website sent us to the wrong address. They had moved two months ago and had to go to another location. Your mobile app will never be recommended and I personally will never rent from your online service again If I ever use, I will deal directly with the location.

Rating:

5.0

Truck was old but it got the job done!

Rating:

5.0

Very friendly staff and went above and beyond to get me a better deal

Rating:

1.0

Im highly upset ibe lost my mother whom was my bff. I end up having to move her stuff fem her home into storage needing a truck. I end coming to location and waa told if i needed any changes for me to call. Well i had one of my help get hurt end up having to call to see if it be ok if i be a lil late i was told no problem which she put in turning in at 5 i was 20mins late. I got charged for another whole day which i was just told i got 7days to pay or its 30 more dollars thats goin be added. Im upset cause i was told and ahe put in 5 i came turn truck in i made it exactly 5:20. Twenty mins late and put the gas back like when i got it. Now im still having pay more. And im not understanding why whn i got an ok frm when i call the office. Not right nor fair period. And i deal with only uhaul all the time but dis makes u not to fool with thm cause its always SOMETHING. Very much disappointed to point i wanna talk to cooperate seriously and make a complaint.

Rating:

3.0

Much longer ti get through the check in process than I would have expected.....and yes I did the online checkin prior to picking ulmy trailer.

Rating:

3.0

Cab smelled like marijuana; felt sick when done; would appreciate a partial refund

Rating:

5.0

Larry was especially knowledgeable and helpful.

Rating:

5.0

PASS ON A HAPPY BIRTHDAY TO THAT HELPED ME CHECK IN. STAFF WAS GREAT AND FRIENDLY

Rating:

5.0

Very friendly and knowledgeable staff. This is the second time in less then a month that I have rented a trailer from them, and they are excellent.

Rating:

3.0

Make sure the trucks have been looked at by a mechanic.

Rating:

4.0

Picking up the 10 foot truck could have been faster. The system seemed slow and cumbersome. Returning the truck went much faster. The system, not the employee, was the problem with picking the truck up. Try streamlining that process a bit. I will continue using Uhaul from this location again. The employees are the reason.

Rating:

5.0

The equipment was very clean, but not well maintained at all. The trucks transmission light was on the whole time, it had a tendency to sputter when stopped at a traffic light, had about as much power as a vacuum cleaner, and was generally a vehicle that should have been retired.

Rating:

5.0

Great service!

Rating:

4.0

Update the outside of trailer, it looked very very old, the passenger tire was low air two times on my trip, if you looked at the tires the driver side tire looked new and in great shape, the passenger tire looked older which probably explains why I had to put air in it a couple times. However, the staff there at this location were SO ABOVE AVERAGE, 2 people in particular...Dan was so awesome, he installed my hitch on my car fast and it looks so good, very friendly and when I rented the trailer he hitched it on for me. And when I returned Kalise stayed over her shift in the bad weather day to help me unhitch the trailer!!!!!! We also discovered that one of the chains had broken at some point (scary)!!!! Anyways these 2 people are the reason I would come back to a business over & over, the trailer however....please update/repair it.

Rating:

5.0

Pick up and drop off was convenient. Staff was helpful and knowledgeable. Rented a 10ft moving truck and was very clean inside and truck was in good condition overall.

Rating:

4.0

Did not use the 2 doz. blankets I rented and was told I could not get a refund/credit for returning unused ...I thought that was a bit un-customer friendly, but really the only negative! I also sent an email to your customer service re this...not a big deal, just $12, but fell a credit would have been best for customer relations!

Rating:

5.0

Unfortunately the trailer leaked and damaged our dresser

Rating:

5.0

Great people.

Rating:

3.0

I had to scrape ice off the windshield - thick ice in places. There was no scraper in the truck so I used the scraper from my car. It's winter in Michigan and snow and ice can come along at any time, so I would have expected a brush/scraper in the vehicle, even if it had been clear when I first arrived. I didn't notice I had received a text about checking for damage until I had the truck about 2 hours, so it was too late to do anything - i was not told I would be receiving that text by the staff and they did not ask me to inspect the vehicle. Otherwise the equipment worked well and the default 4-hour time window for basic rental was perfect for me. The location is convenient and the staff was polite and courteous. . Checking in and out was easy and well-marked.

Rating:

2.0

I don't know where to begin.. There is not enough space to type it all. It was a nightmare.. if you care about customer service please give me a call at 517 960 1710. Shawn Hamlin

Rating:

3.0

I was given a truck that was too large for the items I mentioned when we booked it... costing us more money!

Rating:

5.0

Everything went perfectly on both ends! Good 1-way rental experience.....

Rating:

1.0

It took at least 45minutes to get my trailer which had a lot of debris inside and one tire which was almost bald.

Rating:

5.0

I was pleasantly surprised at the condition of the truck. The service was great and they provided good feedback related to my trip.

Rating:

5.0

Nothing to improve they are great

Rating:

5.0

Nothing. This is the 2nd time in 2 weeks that I've rented a trailer and it went very smoothly both times.

Rating:

4.0

tire was low on air pressure and the trailer rattled with a broken trim piece

Rating:

2.0

Truck was broken had to call road side twice key was stuck in ignition multiple times. When I called Barbara Comley in customer service she screamed, harassed and used intimidation to belittle me and diminish my claim. I have never been more disrespected than I was by Barbara Comley. She should not have a job at your company and causes you to have a horrible image. The saleswoman also used an illegal bait and switch tactic and lied about how long I would have the truck for. I will be pursing further action if I am not contacted about these issues.

Rating:

3.0

Make sure rear tires are appropriate for the weather. I was stuck or nearly stuck several times. Also, a 26' truck was MIGHTY uncomfortable on MI roads.

Rating:

3.0

Clean the trucks out it was filthy inside. Only had 7/16 of gas when I picked it up I brought it back with a 1/2 tank. I think I should be reimbursed for that. It was $80 to fill it up. The staff at both locations were friendly.

Rating:

5.0

Next time, when renting out a car trailer, let the customer know that the fender swivels out of the way for clearance to open the door on the trailered vehicle. I didnt realized it until after I crawled out through the trunk of my car (LOL)

Rating:

3.0

The local Uhaul store was "average" the staff did their best and were friendly and helpful as they could be. The problem is very poor training. At the corporate level, I was quoted one fee.. then the charge was over twice as much. I had to make several phone calls, spending hours on the phone to get it corrected. Just to have the the paperwork completely screwed up upon the truck rental. Agian they looked to charge me 3 times the amount quoted. Lucky for me I printed the new contract that was mailed to me. As when I went back to find it in my phone the email was gone. Standing at the counter I could not pull up the correct contract, I did have the printed copy at home. I checked my email at home... the email with the correct contracy is gone... I left the local store last evening without closure. I'm sure the local folks will call this morning having everything worked out. The bottom line is I will spend more time dealing with corpperate dealing with problems/issues that I spent loading a 26' truck driving 3 hours and unloading it.

Rating:

5.0

Everything in this store looked Clean and orderly. The personnel were friendly and helpful.

Rating:

2.0

Poor customer service.

Rating:

3.0

I sat for 20 mins waiting to be helped.

Rating:

5.0

Just had a great experience with the agent that was working today.. the nicest person I have delt with in this location ever!!!!!! I don't remember Her Name , But I was impressed on how knowledgeable she was with Uhauls Equipment.

Rating:

3.0

I was overcharge on returning after hours when it was returned during normal business hours. The team did little to resolve the issue. I’m still awaiting any feedback as to the return of my overcharge. It’s not right for the customer to have to treated this way or my time to be considered less valuable then yours. This is not customer service nor good business practice.

Rating:

4.0

all good

Rating:

3.0

I ask the lady who made my contract, to check the truck for damages before I leave the parking lot, and she told me "You have a smart phone so take pictures or we will charge you for damages" . She was rude and Impolite.

Rating:

5.0

Only problem is that during the morning there could be more counter people, otherwise a great place.

Rating:

5.0

everyone was prompt and VERY courteous. Great staff at this location.

Rating:

5.0

I was in and out of there with a truck and equipment in under ten minutes. The staff was friendly, especially for 8am on a Saturday and they answered all my questions. Great job!

Rating:

1.0

Found bed bugs in our storage unit and the staff at the facility was very unhelpful in dealing with the situation. Will never work with UHaul again.

Rating:

4.0

This is my fifth experience with is this U-Haul. Each one has been great with this one being the best of the bunch. The installation was done in a very timely and professional manner and when completed it was as though the car had never been touched. Kudos to all of the staff for another great experience.

Rating:

3.0

The over-head door and lighting will shut off and close every 5 minutes. This became annoying. Storage units were expensive as compared to others in the area.

Rating:

3.0

There is an over-head door and lighting that would close and turn off every 5 minutes. When loading and unloading these shut-offs became annoying. Please extend the timer on these devices. Storage units were expensive as compared to others in the area.

Rating:

5.0

absolutely nothing, great service!

Rating:

5.0

Excellent Workers, I've been with U Haul since 2015, we became Family. If ever needed again, this is the #1 place.

Rating:

3.0

N/A

Rating:

5.0

I can't say enough wonderful things about this location. The team works very well together to make sure to provide the best service possible while still being extremely patient in a busy environment.

Rating:

5.0

Love the security, I really love the Ladies and gentlemen that work there, we have the most fun lots of laughter, Good Vibrations..Keep up the Good Work.

Rating:

5.0

I would definitely come back if need be

Rating:

5.0

No comment everything was handled very well

Rating:

1.0

The storage units have bedbugs, when I told an employee she just rolled her eyes and had an attitude when I told her I wanted to cancel the storage..

Rating:

4.0

Secure and clean