Customer Reviews for U-Haul Moving & Storage of Iwilei

81 comentarios

720 Iwilei Rd   Honolulu, HI 96817

(808) 829-4839

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 8/15/2022 - 8/31/2022: 8:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 829-4839

720 Iwilei Rd
Honolulu, HI 96817

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 8/15/2022 - 8/31/2022: 8:00 a. m. - 5:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nice friendly workers ,very convenient to leave your car parked near the parking attendant while renting the u-haul vehicle . I just love it . Thank you very much . Lamberlyn Cambra

Lamberlyn C. 
Clasificación:
5.0

Discount coupons.

Donna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

Quick and easy and very helpful

Matt S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

miharu K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cailey L. 
Clasificación:
1.0

This experience was incredibly difficult from beginning to end. The staff at UHaul was wonderful and very helpful but the larger company system was terrible. First the online reservation system allowed me to make a reservation from 4-7pm when the parking garage where the uhaul vehicles are stored closes at 5 pm. The local staff was very helpful and allowed me to rent the van overnight for no extra charge but this did make my experience way more complicated. I had to find a place to park the van overnight and then take time from my schedule to return it the next day. This is so silly that your reservation system allows this to happen. Then when I returned the van it wasn't recorded in the system so I got multiple notices that I had not returned the van and it was overdue. Also the van itself was in poorly maintained state. Terrible experience all around and unnecessarily stressful. I will not be using Uhaul again

Katy H. 
Clasificación:
5.0

Great service! Please hire more staff and this experience would be perfect. Thanks.

jennifer S. 
Clasificación:
2.0

Acknowledging customers as they came in the store, been on time back to the office as people arrived on time to pick up their equipment.

JESSI C. 
Clasificación:
2.0

Change your check in process. Your wi-fi doesn't reach in garage and program sucks!!!! At least you're counter worker was great!

Guy T. 
Clasificación:
5.0

My agent was very knowledgeable and helpful. That part of Iwilei area is kind of sketchy though. That would be the only downside.

Keane Y. 
Clasificación:
5.0

Great service from Sharon!

Lei S. 
Clasificación:
5.0

Quick and easy. Not too e3xpensive. What more can one ask?

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE M. 
Clasificación:
5.0

Service was above and beyond. Janine's quality in customer service was impeccable and know she is definitely an asset to the company. And I want to thank Laine Vida for her assistance in setting my rental up for me. Her sincere patience with me in answering all my questions gave me great comfort in with using U-Haul.

Laine V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keishi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L. 
Clasificación:
3.0

Truck and cargo area were dirty. Hadn't been swept out from previous use and cabin was not wiped down. Not good signage or posted directions to find the counter from the garage.

Justin B. 
Clasificación:
5.0

Your personnel was professional, friendly, and very accommodating. They answered all my question's in a very timely manner. I did have a comfortable time with your personnel. From the beginning to our return of our truck. Mahalo

Pauline Y. 
Clasificación:
5.0

All went extremely well. Staff was exceptional.

Anthony A. 
Clasificación:
1.0

I was supposed to pay about 30 something for the truck u guys made me pay 90 nd i NEVER GOT MY MONEY BACK terrible service

De'Anthony C. 
Clasificación:
3.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline N. 
Clasificación:
3.0

We were hoping this would be a good experience as we are neighbors with this UHaul location. We had a pickup time of 7:30. I arrived a few minutes early as I wanted to make sure I was on time with a short 4 hour rental. The hours on the door stated that they open at 7am but the store was dark. I tried knocking but I didn't look like any employees were there. I called a number that was taped to the door and the person on the phone said that she was told someone was there. Finally, around 7:45am someone came in through the back, turned the lights on and unlocked the door. I told her that I was running late now, and she was quick to help me get going. She did not give me any instruction on how to find the vehicle or where I return the vehicle. I figured out the number on the key chain is not the license plate but a small number on the front of the box. Rental went well. Upon my return, I parked the vehicle (10' box truck) where I had seen another 10' box truck parked in the morning. I went to take the key back the storefront. I gave the keys back the employee and told her I parked in Spot 16. She said that the 10' Box trucks need to be parked against the back wall. I said I will note that for next time. She then held the keys out and said "I need you to move it". I walked all the way back to the vehicle and moved it and then returned the keys again. I was late to a meeting that I had yesterday morning. If there is an office in the back that they work in, maybe a camera that shows the front door. There should always be someone in the store during store hours, as you could have missed out on any walk-in customers. As for the return, at the time, I thought it was a little rude and lazy of the employee. Maybe her approach could have been better “I'm the only one here, is there a chance you could help me out and move it for me?”. Or maybe she could have waited til later and moved it herself. I think these are mainly customer service issues that you can address. Please feel free to call me if you have any questions. Dave 206-356-2706

Dave M. 
Clasificación:
2.0

The vehicle I reserved was unavailable and I was notified 10 minutes before my pickup time. This location did nothing to assist with customer service at all, telling me “there's nothing we can do”. The store closed 2 hours early on a week day with no notice when I came to return the vehicle.

Mara M. 
Clasificación:
4.0

Clear signs for pick-up - only sign you can see is RETURNS.

Lisa F. 
Clasificación:
3.0

The store signage said store was open until 5pm. Went to return our vehicle and no one was there at 3pm. I understand the convenience of doing things online, but I wanted to speak to someone, but no one was there. Not good customer service.

Viliami M. 
Clasificación:
5.0

Make everyday better.

MUSA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

I arrived at 7:00 am for my truck pickup but no one opened the doors til about 7:10, so at first I was worried no one was going to show up. But it all worked out

Kayla M. 
Clasificación:
5.0

Everything was wonderful. Sharen's customer service was well beyond on point. Gracias.

Crystal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesca S. 
Clasificación:
5.0

The girl at your 720 iwilei location was very helpful and provided excellent customer service. Hope she gets a raise.

Joseph C. 
Clasificación:
5.0

If somehow better signage. While driving its hard to see sign.

Kimberly M. 
Clasificación:
2.0

The check-in staff member cut off our transaction to assist another customer that was not standing in line. It was odd to wait for her to finish finding something for that person when there was a second computer right next to our service station. Upon returning the vehicle, there was no service agent available at the drop off time we had designated. I guess the staff was on a lunch break and locked the doors? This should be noted somewhere at check in or written into the policy that someone may not be available at the time of your check out. On another note, the vehicle was very clean and we appreciated that. Gracias.

David M. 
Clasificación:
3.0

Area has lot of homeless

Ryan D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ka chun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

lane S. 
Clasificación:
5.0

The Beautiful Female employee that help me was very helpful ,kind and understanding. Made my day , I wish other places were like this. Amazing customer service. Thank you so very much.

Vaitele P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

There's was a little hiccup in the system. It allowed me to book a truck rental but there wasn't one available until someone just returned the vehicle after I had checked in. But Jennie was awesome and super helpful in the process.

Kainoa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
2.0

The service woman when I picked up the truck was wonderful. A great way to start a full day of moving. The truck was wonderful. Nice and clean. Drove like a fancy mini-van. No matter if it was filled or not, the truck's terrific handling always stayed the same. But bringing the truck back only to find the store closed early and before my designated drop-off time was disconcerting. Garage closed. The uhaul help line was wonderful. They stayed on the phone with me for 45 minutes as I stood on the side of the road. They attempted to reach the store's General Manager. Eventually the issue was resolved. While I would recommend uhaul in a heart beat and its wonderful staff, I would not recommend this particular location for the sole reason of the unknown if someone will be there to recieve the vehicle.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iwalani V. 
Clasificación:
4.0

El cliente no dejó un comentario.

McKenzie E. 
Clasificación:
5.0

Customer service was awesome! She was very helpful and welcoming! Great attitude.

Judith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

I had 2 issues with the ride share function as it seemed unreliable. I rented a furniture dolly but this location had 0 to rent on hand and i ended up needing to buy one! I should not be given the option and have it listed as something i am paying for if its not available. Also having signs in the parking structure about how to get to the actual counter would be helpful. It took me longer than necessary to find the actual service desk as the instructions where unclear on how to get there. However, your associate handled everything very well. Took the furniture dolly rent off my bill and added the purchase. she was extremely helpful and kind. Although even she seemed surprised tlthat the ride share function worked. Over all the location is good, the associate was great, the ride share was not so good.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuki W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mustafa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
5.0

LOVE THE GIRL WORKING THIS MORNING! SHE HELPED MY HUSBAND & I WITH THE CARGO VAN RENTAL AND SHE WAS AMAZING!!!! EVEN UPON RETURN SHE MADE EVERYTHING FAST AND SMOOT. THANK YOU

Dana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier J. 
Clasificación:
4.0

The gates should have been opened prior to my arrival at 7:30 am when I completed the online check-in. It doesn't make sense to offer online check in if I cant get to the vehicle.

Daryl L. 
Clasificación:
5.0

Girls were great. Vehicle was clean and ran well. Overall great experience. MAHALO

Theresa H. 
Clasificación:
5.0

Experienced excellent customer support

Ernest M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn Y. 
Clasificación:
5.0

Great customer service. Very well run shop.

Christopher S. 
Clasificación:
5.0

Nice and Professional with Strong Customer Service!!! And I would rent from your new location - AGAIN... Coach Mana Giraldi

Antonio G. 
Clasificación:
4.0

 It was difficult to get the van out of the parking garage from where it was located. Recommend maybe if given free time to reposition vehicles

Christopher M. 
Clasificación:
5.0

Walking directions upon returning vehicle

james I. 
Clasificación:
5.0

Lady from NY was awesome!! Super friendly and helpful. Loved this new location.

Ana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham C. 
Clasificación:
5.0

your online and officer software is terrible! I could understand me not being able to use it but when your staff need to run my credit card multiple times then start the rental process again at your office tells my you need help in your IT departrent.

Scott H. 
Clasificación:
4.0

A little confusing finding the shop but Sharon offered great customer service and a cheerful attitude! I would definitely rent here again.

Joshua M. 
Clasificación:
4.0

Clean the interior of the Cargo Vans before you rent it to the next customer. There was even a thermos in the door pocket... maybe left by 2-3 customers before.

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan F. 
Clasificación:
2.0

Our res was for 9am- got there at 855a- waited till 940a and no one showed to open and give us the van. had to call customer svc and apparently the staff called out sick. we had to go to a diff location to get van. This made us late for our event as well as we only had a 8th of gas in van to start with. knowing this location had a res- someone should have either called us ahead or send someone to the location of the res. Jared did say sorry when I called him about the gas question. I know it was an unforeseen circumstance but it just put a big delay on our staff. Mahalo!

Carisa H. 
Clasificación:
4.0

Person who helped me at the desk was awesome. Good conversationalist and keep things fun when I checked in. Vehicle was new and overall experience was pleasant. Great job counter person!!

JAMES DAVIS A. 
No se han enviado comentarios para esta ubicación.

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