Comentarios de los clientes para U-Haul Moving & Storage of Inwood

I return the vehicle with more fuel then I received it and I was charge for 4 gallons of fuel I also did not use your appliance Dolly Because of the truck that I had had no ramp can someone please give me a call 917-449-0707 this is unacceptable to be charge for something that I did not use

Excelente precio y el personal muy profesional

I don't have any suggestions, This location was professional, Clean, extremely knowledgeable. I'm not sure what I experienced at this location can get any better.

Great place to leave your vehicle come back and its safe after a long day of work .. Great customer Service by my representative.

Mrs Cleopatra the manager, took very good care of me. At the end when I was done with my Rental experience I was very satisfied. Thank you!!

Clean the inside of truck after each customer.

Very nice and helpful representative

Hire customer friendly representatives at the Sheridan Blvd location who are kind and are willing, ready and able to put the customer first. Proactive employees are needed, especially in a time such as this when life has presented itself very challenging on many different levels. Uhaul customers are usually experiencing some kind of challenge in their life, which is why one would need this particular service; whether it be a vehicle rental, and or, or a storage unit. Also, the customer is usually working under time constraints which is why the customer service representative(s) need to be sensitive to these needs. Kind and sensitive representation is what UHaul needs on the frontline. This location needs an employee OverHaul. Shameful representation of the Uhaul organization.

Please do not erroneously charge people for damages. This is highly unprofessional and unbecoming

The truck cabin wreaked of cigarette smoke. I don't know if there is a way to tone down that smell, as it is way too late to eliminate it.

Everything Was Well

Guys have a real bad mice problem. Ruined 75% of my stuff.

Keep up the good work. Your business is most needed in my community

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Full disrespect and rudeness. I was ignored, overcharged with fraudulent claims by very rude and inattentive worker, mistreated and lied to. Very nasty individual who is a liar and needs to get fired. Complained to his superiors and branch office. Have video and photographs of all lies, disrespect, manipulation, ignoration and fraud by one specific person who wasted time intentionally and created false claims. He needs to get fired immediately. He was very very rude and unprofessional. This is not how you deal with customers. Horrible customer service and disrespectful and zero education level. Avoid this location at all costs. Have videos to prove it. Will file claims until person is removed and thrown out from facility and fired for good. He is a crook and belongs in prison.

Nothing great service

Attendant was helpful and quick, hooked trailer up and checked all lights to make sure working.

I was double billed, the supervisor did not institute any measures for that to avoid this situation. To which there was no accountability regarding this error. To conclude, how many others were double charged and this facility had did it knowingly?

i rented for a 2 day period the back door got stuck and i could not use it i brought it back early and was still charged as if i rented for a full 2 day, then because i could not clean the back due to the broken door besides charging for use i couldn't use. The unprofessional "manager" added on a cleaning fee and was nasty to me telling me. with the manager being the rude one there is no one left to talk to and complain too i wasn't even offered a replacement.

Reserved truck at Rockville Centre. Didn't realize that location changed until last minute. Cost me an extra $40 in mileage . Tried using “chat” feature on internet which wasn't helpful. Was directed to call a 631 number in the morning. Called- no one answered. Called again and it kept routing me to different locations. No was was able to help me solve my problem. This was an overall Uhaul issue, not particularly Inwood. When returning truck, was accused of hitting something. Was also accused of taking the hand truck out of the back, however, when i got the truck- the back door was wide open.

Great service

In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.

Great experience

The facility opened 30 minutes late. The truck did not start. The facility refused to change the battery. The fuel tank was not full.

The truck is in poor condition. I wouldn't recommend to put this truck on the road. Too many miles. Bad steering wheel. Needs maintenance. And I wasn't happy with the service at the location.

The office staff were helpful and knowledgeable about the packing supplies and vehicles. The uhaul truck was spotless, smelled clean and in excellent working order. I will definitely use this location for future moving needs.

Everything was Awsome. Continue to keep up the Awsome work.

Trailer had alot of previous damage should have been fixed first

Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

Having multiple vehicles for customers when others don't return trucks on time. That way a customer can get vehicle they ordered instead of substitutes.

On the money $$$ five star service *****

Have the vehicle at the requested location when reserving days ahead.

Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

Perfect

Was exceptional good

Rented a trailer and the light was out and i do not think they are going to service it because they put it back on the line

Be more clear when making a reservation that additional identification or an additional person to contact is required.

Upon returning the vehicle, I was accused of damaging the vehicle. I received the vehicle damaged and was not aware. The managers for both locations were going back and forth as the videos for the vehicle prior to renting was not clear. It was very obvious that it was an old damage.

Keep serving customers with a smile

Replace some trucks

They guy who take care me doesn't tell me when I return the truck to go to the app en finish the return and i saw my bill at the next day they charged me 22 dollars extra but I'm going on Monday to talk to the manager

Me guto la linpiesa única confortable buen servicio buena experiencia lleve con la renta Es todo bueno hasta el servicio rápido y seguro

The truck I had reserved was not available and I had to take a bigger truck, the guys at the store were excellent, they accommodated me and only charged me for the 10 foot truck rental. They were very professional and helpful. The only reason I didn't give an excellent rating was because the truck I reserved wasn't available and I had a hard time with the larger truck. a smaller truck or van wouldn't have been enough space

Personal at the Inwood location are helpful and friendly. For example, last week I was struggling to fit two large boxes into my car when one of the guys approached and helped me fit the boxes----Thank you

Truck was not at the location that I arranged for. My scheduled pickup time was 10AM and it was available after 1PM. When the previous renter showed up with the truck, they then rented a storage unit and had to unload while we waited after already waiting for hours. U-HAUL had no control of the situation. No compensation from U-HAUL for a tremendous amount of inconvenience except $50. Will never use U-HAUL again!

The truck was not running properly the acceleration was horrible and the check engine light was on

Staff and the waiting of ours to be serve.

Black lives matter is a Marxist organization which this business endorsed with messages on the door. I would not likely do business here again.

They lady refused to give me a truck for 24 hours and told me I can only rent it for 8 hours I came there next day and picked it up at 9 am and returned it 5 mins after 7 and was charged extra the next day . I've never felt so unwelcome in an establishment like U-Haul a great name

Pick and drop off were easy and the staff was very helpful and friendly.

The staff at this location were helpful and pleasant. Uhaul's process of changing reservation pickup/dropoff locations last minute is mildly infuriating. Moving is stressful enough, and getting a call 1-2 days before your move to be told "we don't have the truck you reserved" is extremely unenjoyable.

The web experience was one of the worst things possible. It took 45 minutes and I could not upload pictures. This alone is a reason to use competitors.

I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

The new guys can have more of a friendly gesture to converse with their customers. But over all I think this location is great.

Our experience was excellent. Pick up and drop off went quickly and easily. Cleopatra was very accommodating after we checked in the truck and realized we left something in there and needed the touch again for 30 minutes. Highly recommended Jay R

Continue the good work. The staff was very courteous and efficient

Everyone was very professional Do not change anything

The manager Cleopatra was very helpful and engaging.

very very helpful

Very good customer service!

Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..

While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.

Thanks

The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They’re professional, friendly, polite and helpful. They make all the difference.

Manager, she is very kind and compassionate. Thank you again for everything. Natasha

i recommend this company love the service and the workers vary good. service and helpful

I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

Thank you for the good service. If I ever need you again it won't be problem to use you again.

The employees were very courteous and the unit was very clean.

Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.

They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.

Thanks for maintaining a safe and pest free environment.

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No comment

Good customer service

Great

The manager, Queen Cleopatra is professional and top notch.

My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.

I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You

Thank you

The facilities were clean and well maintained I felt very secure

I was very unhappy that Uhaul increased their rates $5.00 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us

The employees were very nice and helpful ❗️❗️❗️

Thank you

Keep up the good work with customer service.

The manager was very helpful

The agent was very good and helped me the best of her ability.

They are rude and not understanding..

Great facility. Just too far from where I now live.

It was a horrible experience, everyone was rude and had no patience.

It would be helpful if they were open a little later

I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.

I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set

Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.

Way to expensive

Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.

To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in

Very knowledgeable and friendly staff, everything was smooth and hassle free

I was very comfortable and safe with the service at u haul moving and storrige thanks to U all

Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm

I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing

The employee had great customer service,