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You should have access 24/7 without having to pay extra
Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.
Tina and all the team was so friendly and professional.
I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.
Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!
The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.
I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!
Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.
When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.
The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.
The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!
The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock
The general manager was very unprofessional. Customer service skills were poor.
Staff were very friendly, helpful and informative.
I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank you
Thank y’all for everything
There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three months
It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.
The general manager is a scam artist.he will try to charge you more anyway he can
Excellent Customer Service
Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.
everything was fine.
1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.
Service was great and I never had any issues. The storage unit itself, however, was very small for the price.
You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.
Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne
My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.
Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.
The staff member was cheerful, knowledgeable, and answered all of our questions.
U Haul is an excellent company.
Had everything I needed to assist in my move. Helpful staff.
The young guy at the counter was new but was still quite professional and friendly.
Manager was very helpful, extended great customer service.
Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.
No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.
I thought it was a great place for strorage
Great help and service
The manager was pretty ineffective and cost me an extra $230!
Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.
I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special
One thing that can be fixed is extra staff on weekends. The line is way too long.
Great storage unit and convenient
Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.
Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.
The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!
Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.
I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.
No one answered the phone. It is a waste of time.
I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great
The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.
I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.
I'll never deal with uhaul again.
The service was great and well secured facility.Thanks the service.
The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!
Very easy and helpful.
This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.
Always willing to help there customers,, I will use this facilitie again
Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.
The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker
Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service
Service was great and easy thanks so much
Customer service was patient clear and efficient.
Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn
The manager at this facility was especially helpful and friendly.
The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.
The entire team was very helpful in the transition of my items from one unit to another.
Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.
Osman you run a great storage center. Thank you for always being so kind when I was in!
Ty
I will recommend your facility to a friend
Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy
The Agent,was,kind , patient,and very professional
All worked fine. Staff was competent and helpful even though generally icey.
Positive experience and streamlined efficiency.
No problems everything was handled well
It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up
This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp
U-Haul SUCKS
THEY WERE VERY HELPFUL. THANKS
I was very pleased with the customer service and facilities.
I had a great experience working with this Uhaul. Super helpful and extremely convenient!
Easy access to units, elevators were helpful, and customer service was splendid!
Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.
Great staff
The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.
My experience was A-one outstanding, and uncomplicated. Keep up the good work.
I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .
Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0
Great People. Very Helpful
This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.
None
I received a receipt for a refund which still has not been actioned after 3 business days. What gives?
All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.
Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.
Overall fair
