Customer Reviews for U-Haul Moving & Storage of Intown

6096 comentarios

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

(202) 269-1200

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(202) 269-1200

2215 5th St NE
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

There was an older gentleman here that was extremely helpful and polite who even explained to us where the recycling dumpster was so we could get rid of some furniture boxes that we forgot to remove from the bed of the truck. The younger man who checked us in and inspected the truck was not as helpful and simply asked us multiple times "but what are we gonna do with all those boxes though?"

ERICH Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nerece S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LESLIE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

This was a very busy place in a part of town with a lot of road work going on. However, the staff checked me right in and had me on my way quickly.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
2.0

The guy who did the paperwork was good, but the other one who inspected the trailer was clearly overworked, stressed and the whole place is not adapted to the volume they handle.

JEAN-CHRISTIAN R. 
Clasificación:
5.0

Feed the employees Papa John's pizza, and the customers ...

Dain C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbi T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
1.0

Check to see when every piece equipment has been returned

BRIAN H. 
Clasificación:
4.0

The person who booked me the unit didn't give me a big enough space so I had to rent another unit. I had trouble with the lock and had to buy an extra lock. I didn't like that the unit was upstairs. I gave the experience a high rating only because Tiffany Harrison was so helpful at the place. If not for her I would have rated the experience poorly. Also, I was told I would get a month free, rented the truck and only need storage for 6 days. However I was charged over $110. That's on top of what I paid for the truck. Someone should look into my charges.

Karen A.  |  Online Move In 
Clasificación:
1.0

When I pulled in there were no signs directing where to go. I had to drive around this cramped area with a 15 foot truck for a half hour just to find the right drop-off spot. The guy taking in the trucks outside was super rude and put in minimal effort. I was also charged an extra day because they took too long to take it in.

Victor J. 
Clasificación:
5.0

Service was excellent and friendly despite the service worker in the yard having a lot going on

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

I was pleased with the services I received from the following district height and the rhode island ave n.e. wash d.c. I like to thank your wonderful patient's.

Towanna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

youngkquia G. 
Clasificación:
4.0

One guy was smoking a joint while doing my truck.

ben S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashanti Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shivani K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA N. 
Clasificación:
5.0

N/C

Tomi M. 
Clasificación:
3.0

Busy day during holiday weekend so they had crew waiting outside to make returns super easy. BUT staff talked exclusively among themselves and did not talk directly to me about any aspect of my return until I asked for a receipt and they said it would b sent via email and then he showed me his handheld to confirm my email - it was correct so he then walked away from me without saying anything more.

LINDA H. 
Clasificación:
4.0

The drop off experience at night was confusing as there were many trucks parked haphazardly at the entrance spilling over into the street of the u-haul lot. I wasn't sure exactly where I was allowed to leave the vehicle without it being towed. Perhaps a larger area for night drops would have helped in this situation.

Philip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marion P. 
Clasificación:
4.0

Very quick.

Tralene H. 
Clasificación:
3.0

Difficult location to find

KENNETH M. 
Clasificación:
5.0

There was a long to check in but it moved smoothly. Tiffany was friendly, helpful and informative.

VALERIE F. 
Clasificación:
3.0

Make drop off instructions clearer

Nikhil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
5.0

Very easy drop off!

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

I'm very happy w the service. Everybody was very helpful and the whole operation was very fast

CARLOS M. 
Clasificación:
5.0

The trucks are extremely difficult to start. We were unable to start the first truck we were given. A very helpful team member assisted us and after jiggling the key for several minutes was able to get the engine started. However, given how hard it was to start, we requested another truck. This one was easier to start but still required significant jiggling and multiple attempts to get the engine started. While the staff were all very helpful in getting us a new truck, this caused a significant delay in our moving process.

CHRISTOPHER M. 
Clasificación:
3.0

When returning the truck, I left my car and the entire passage way was stuck. This is not helpful. My car has beeen there overnight and have work in the morning. This is unprofessional.

Tareq S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Easy to find. Drop off location signage excellent. Fast and courteous employees deserve recognition!

Franklin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malinda B. 
Clasificación:
5.0

Your app was really good and your people in Edison really really helpful. I think you nailed it.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

The gentlemen who were there to assist us when we dropped off our three trucks and vehicle transporter were ALL helpful, polite, and respectful. Their professional demeanor helped Me to complete my tasks as quickly and smoothly as possible. They were EXCELLENT at providing service and represented U-Haul in the best possible manner.

DENISE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TESFA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elissa G. 
Clasificación:
1.0

From front check-in to drop off there's unprofessional and passive aggressive staff.

YONATAN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANJAVERI K. 
Clasificación:
3.0

Turned truck in after hours. I had a hard time finding the key drop slot. Need better signage.

THOMAS B. 
Clasificación:
5.0

The links to upload the driver's license and pre-trip photos of the truck were glitchy and did not work well

Kimberly J. 
Clasificación:
5.0

This is not relevant to this location particularly, but rather to U-haul in general. It is frustrating to be entrapped by the advertising flaunting "as low as $19.95" whereas in reality all of the costs stack up and for just 3 hours it was over $70. The reservation process on the website is annoying as you need to constantly refuse things that are being proposed for addition to the purchase. As to the location and personnel, the staff were very helpful.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mokhless A. 
Clasificación:
4.0

The measurement of the fuel was not accurate, and I am not sure whether it was properly reflected in my final bill

Ana Cristina C. 
Clasificación:
4.0

Tiffany was awesome

Lee K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Continue with same service

KENNETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prechelle S. 
Clasificación:
3.0

Clean the vehicle, better customer service.

Wendy C. 
Clasificación:
1.0

The self-service feature needs some serious upgrades! It took three refreshes before I was connected with a car that was actually on the lot and personnel was not helpful at all. I really regret utilizing this service and despite me submitting two separate complaints, uhaul proceeded to charge me the full amount. The personnel never answer the phone at this location and when they finally did follow-up with me, didn't even leave a message about how they reconciled the issue.

FALON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashaa B.  |  First Impressions 
Clasificación:
5.0

Tiffany is great and she needs a raise

TAKIESHA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Temica B.  |  Overall Experience 
Clasificación:
3.0

I was charged for equipment that I did not use and never received a call from the company to discuss or refund me. Additionally, the process of obtaining equipment that was requested is insufficient. If I paid for equipment, it should be available and in the vehicle I paid for. I shouldn't have to search for employees at the location to assist me.

MARYAM E. 
Clasificación:
5.0

Particularly helpful guy that assisted with signing the truck back into U-Haul.

KIMBERLY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAML B. 
Clasificación:
3.0

Arrived after hours to drop off the trailer - parking lot was totally blocked - called customer service was told I had to take the trailer "home" and return it the next day. Personal were nice, but lost hours of time going to location, talking to service person on phone (after long hold time), driving trailer 35 minutes to overnight, then 35 minutes back to drop off location. Have rented trailers multiple times - all in all this rental experience was the worst - far below my U Haul expectations.

Parke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kayla H. 
Clasificación:
5.0

Best U-haul experience I have ever had. Process was seamless.

JOHN R. 
Clasificación:
4.0

The after-hours key drop off location is not obvious and could be labeled/signed better. Otherwise everything went smoothly!

Jakob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

erestine G. 
Clasificación:
4.0

Gracias.

Chayla S.  |  Overall Experience 
Clasificación:
4.0

Minor issue with DC staff caused me to escalate to the ombudsman before I was allowed to qualify for special offer.

Jason L.  |  Overall Experience 
Clasificación:
1.0

The facility smelled of urine.

Gary R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELLLOUIS S.  |  First Impressions 
Clasificación:
5.0

Great service!, I got all the help I needed

Brandon G.  |  First Impressions 
Clasificación:
5.0

I’m satisfied

Elisa G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyrus C. 
Clasificación:
5.0

Excellent customer Service, Customers Need Smile face please don't give up. Bless you all.

MUSSIE B. 
Clasificación:
5.0

Everyone was very pleasant and helpful.

karen K. 
Clasificación:
5.0

Excellent Service

PHYLLIS J. 
Clasificación:
3.0

The key drop off was very difficult to locate and not well marked as shown in example photos. I was confused as to how to even pick up this truck, and once I did figure it out I had made a mistake to which I received no help with.

VICTORIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

Excellent Service! I would not go anywhere else. Loving this Place!

PHYLLIS J.  |  Overall Experience 
Clasificación:
3.0

Did not go inside

Mark P. 
Clasificación:
4.0

na

Chris G. 
Clasificación:
5.0

Tiffany was great! Thanks!

Sonja H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick M. 
Clasificación:
5.0

Maybe you can give more guidance on the use of the equipment? I spent some time trying to decipher how everything worked. Still, it was a great experience and this location will be my store of choice for the near future! Thanks a lot

VIVIANA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daisy D. 
Clasificación:
4.0

Truck was really not in great condition as I have had in the past.

offley K. 
Clasificación:
5.0

Was a bit unhappy that we had to fill up the gas tank, however that was made up for by the credit so thank you for that!!!

ANDREW A. 
Clasificación:
1.0

The customer service was so unprofessional. It was non existent. I would never use u-haul again.

Gennaro B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C. 
Clasificación:
5.0

Loved that even though they were very busy the had a great process to keep things moving. Outside staff were friendly and helpful!

JEFFREYJOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
1.0

the app was not working when i went to leave my car, and the personal didn't seem surprised by that at all. after trying to check out at 3AM because my original rental was late, I had to take an uber to go back the next morning to drop off the keys to avoid being charged.

J’ni B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myles T.  |  Overall Experience 
Clasificación:
5.0

I have used uhall before, nice clean, nothing happened to my stuff. Staff excellent customer service. Manager very polite. ¡Gracias!

PHYLLIS J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

diane w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  Overall Experience 
Clasificación:
4.0

You should have access 24/7 without having to pay extra

jorge a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel O.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.

VERONICA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JON D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY S.  |  First Impressions 
Clasificación:
5.0

Tina and all the team was so friendly and professional.

KEVIN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl C.  |  Overall Experience 
Clasificación:
1.0

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn r.  |  First Impressions 
Clasificación:
5.0

Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

Benjamin R.  |  First Impressions 
Clasificación:
5.0

The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Abigail N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C.  |  Overall Experience 
Clasificación:
2.0

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Terese J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIANA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
5.0

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Jameeley P.  |  Overall Experience 
Clasificación:
3.0

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Camellia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
1.0

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I've had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, "It will be a minute" and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina D.  |  First Impressions 
Clasificación:
5.0

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen M.  |  First Impressions 
Clasificación:
5.0

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

alegra a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

carrie s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN KAY L.  |  Overall Experience 
Clasificación:
2.0

The general manager was very unprofessional. Customer service skills were poor.

Marcelle B.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly, helpful and informative.

CARLOS A.  |  Online Move In 
Clasificación:
4.0

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Gracias

william f.  |  Overall Experience 
Clasificación:
5.0

Thank y’all for everything

Andrea W.  |  Overall Experience 
Clasificación:
2.0

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36" uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don't feel comfortable going to my unit so I'm turn will prob relocate to a different site in three months

Christina H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alix W.  |  Overall Experience 
Clasificación:
3.0

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Samuel H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sahara R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AMIN A.  |  Overall Experience 
Clasificación:
2.0

The general manager is a scam artist.he will try to charge you more anyway he can

Anthony d.  |  Overall Experience 
Clasificación:
5.0

Excelente servicio al cliente

Kimba C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C.  |  First Impressions 
Clasificación:
5.0

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

mesdara a.  |  Overall Experience 
Clasificación:
5.0

everything was fine.

Adam G.  |  First Impressions 
Clasificación:
1.0

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew M.  |  First Impressions 
Clasificación:
4.0

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

patrick m.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Hawa D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ron W.  |  Overall Experience 
Clasificación:
1.0

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn't,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Ron W.  |  First Impressions 
Clasificación:
1.0

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

Dale W.  |  Overall Experience 
Clasificación:
3.0

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

EMMANUELLA L.  |  Overall Experience 
Clasificación:
4.0

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

darnita ayanna b.  |  Overall Experience 
Clasificación:
5.0

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean M.  |  First Impressions 
Clasificación:
5.0

U Haul is an excellent company.

KATHY W.  |  Overall Experience 
Clasificación:
4.0

Had everything I needed to assist in my move. Helpful staff.

Sharee M.  |  Overall Experience 
Clasificación:
4.0

The young guy at the counter was new but was still quite professional and friendly.

Sharee M.  |  First Impressions 
Clasificación:
5.0

Manager was very helpful, extended great customer service.

TRACIE W.  |  First Impressions 
Clasificación:
4.0

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

sukari numfashi o.  |  Overall Experience 
Clasificación:
2.0

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they're quick to charge late fees after 3 days. Many not friendlY.

Drew W.  |  Overall Experience 
Clasificación:
5.0

I thought it was a great place for strorage

Harold S.  |  Overall Experience 
Clasificación:
5.0

Great help and service

WILLIAM S.  |  Overall Experience 
Clasificación:
2.0

The manager was pretty ineffective and cost me an extra $230!

RaMond T.  |  Overall Experience 
Clasificación:
4.0

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Katie B.  |  Overall Experience 
Clasificación:
5.0

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

sylvasti v.  |  Overall Experience 
Clasificación:
5.0

One thing that can be fixed is extra staff on weekends. The line is way too long.

SAMUEL C.  |  First Impressions 
Clasificación:
5.0

Great storage unit and convenient

aziza d.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

Jennifer W.  |  First Impressions 
Clasificación:
3.0

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

rachel t.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

MIRIAM S.  |  Overall Experience 
Clasificación:
2.0

Manager is the rudest man I've ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

kelechi i.  |  Overall Experience 
Clasificación:
4.0

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

carroll m.  |  Overall Experience 
Clasificación:
1.0

No one answered the phone. It is a waste of time.

JOSE P.  |  Overall Experience 
Clasificación:
5.0

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Miriam H.  |  Overall Experience 
Clasificación:
3.0

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Bobbi M.  |  Overall Experience 
Clasificación:
1.0

I'll never deal with uhaul again.

Eugene M.  |  Overall Experience 
Clasificación:
4.0

The service was great and well secured facility.Thanks the service.

Howard P.  |  Overall Experience 
Clasificación:
5.0

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

RaMond T.  |  First Impressions 
Clasificación:
5.0

Very easy and helpful.

Marian B.  |  First Impressions 
Clasificación:
5.0

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

Dan O.  |  Overall Experience 
Clasificación:
5.0

Always willing to help there customers,, I will use this facilitie again

michelle b.  |  First Impressions 
Clasificación:
4.0

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD H.  |  First Impressions 
Clasificación:
5.0

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

ASHTON M.  |  Overall Experience 
Clasificación:
5.0

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

Harold S.  |  First Impressions 
Clasificación:
5.0

Service was great and easy thanks so much

iesha h.  |  Overall Experience 
Clasificación:
5.0

Customer service was patient clear and efficient.

Bernadette G.  |  First Impressions 
Clasificación:
5.0

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Tracey V.  |  Overall Experience 
Clasificación:
5.0

The manager at this facility was especially helpful and friendly.

Andrew C.  |  Overall Experience 
Clasificación:
2.0

The person at the counter that helped me with my move today was rude and seemed as though she didn't want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL S.  |  First Impressions 
Clasificación:
5.0

The entire team was very helpful in the transition of my items from one unit to another.

Drew W.  |  First Impressions 
Clasificación:
5.0

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique b.  |  First Impressions 
Clasificación:
5.0

Osman you run a great storage center. Thank you for always being so kind when I was in!

Elizabeth C.  |  Overall Experience 
Clasificación:
4.0

Ty

yolanda b.  |  Overall Experience 
Clasificación:
4.0

I will recommend your facility to a friend

Willie G.  |  Overall Experience 
Clasificación:
5.0

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

Georgetta E. J.  |  First Impressions 
Clasificación:
5.0

The Agent,was,kind , patient,and very professional

ann w.  |  First Impressions 
Clasificación:
4.0

All worked fine. Staff was competent and helpful even though generally icey.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

Positive experience and streamlined efficiency.

Alesa A. | Reservación
Clasificación:
4.0

No problems everything was handled well

norman s.  |  Overall Experience 
Clasificación:
5.0

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

pamela h.  |  Overall Experience 
Clasificación:
1.0

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

RAQUEL R. | Reservación
Clasificación:
1.0

U-Haul SUCKS

Roland R. | Reservación
Clasificación:
5.0

THEY WERE VERY HELPFUL. THANKS

Michelle C.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the customer service and facilities.

Susan T.  |  Overall Experience 
Clasificación:
4.0

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Jason T.  |  Overall Experience 
Clasificación:
5.0

Easy access to units, elevators were helpful, and customer service was splendid!

Alesa A. | Reservación
Clasificación:
4.0

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

Anthony U.  |  Overall Experience 
Clasificación:
5.0

Great staff

JEAN BAPTISTE W.  |  Overall Experience 
Clasificación:
4.0

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

JESSICA L.  |  Overall Experience 
Clasificación:
5.0

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

minnie h.  |  Overall Experience 
Clasificación:
5.0

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

Antoinette M. | Reservación
Clasificación:
4.0

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

JOHN G. | Reservación
Clasificación:
5.0

Great People. Very Helpful

charles I. | Reservación
Clasificación:
5.0

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

JANICE LILLIAN B.  |  Overall Experience 
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