Comentarios del cliente para U-Haul Moving & Storage of Interbay

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Interbay

Grado total:

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Victoria B. en

Grado:

El cliente no dejó un comentario.

Jacob W. en

Grado:

El cliente no dejó un comentario.

Keith I. en

Grado:

I felt rushed out the door, and for such an important transaction very few details were exchanged at the front desk. The experienced guy seemed more concerned with telling the trainee where to click on the screen than explaining my trailer transfer, the importance and consequences of not getting Safe Move, and how to check the vehicle's initial condition. Luckily no incidents or damage occurred on my move, but there were a lot of potential damages I didn't km own I would be liable for if something happened, and it led to a pretty nerve wracking trip. Then when I picked up the exchange program trailer in Auburn, the warehouse employee had me hook up the loaded trailer solo and unsupervised because apparently he wasn't certified to hook up a trailer. I didn't even know if the brake lights were working or not before I left.

carl M. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

El cliente no dejó un comentario.

Hossein H. en

Grado:

Terrible! My U-bod got delayed several times. I had to call multiple times every day to figure out where my stuff is. And I got a different answer every time. It was like we don't know where the u-box is and we don't care that we guaranteed and you expected this to arrive like one week ago. Eventually, I got my stuff a good two weeks after it was originally guaranteed and after like 100 times calling the u-haul. Very disappointing experience!

Joseph C. en

Grado:

I've been doing business with these folks for years, and have always been pleased with their service!

Rodney B. en

Grado:

Customer service was fantastic at both pick-up and return. They were super!

anteneh G. en

Grado:

El cliente no dejó un comentario.

paul M. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

El cliente no dejó un comentario.

Allen R. en

Grado:

Nothing, I pulled in a couple minutes after closing time and the employee didn’t even hesitate. She came right out and helped me unhook the trailer and check it in.

Jenascia C. en

Grado:

The staff was super friendly & helpful. I really enjoyed driving the new van. It was practically effortless! Will definitely come here in the future.

Todd H. en

Grado:

The staff were helpful and great. However, the computer system was slow and seemed to have issues with every customer, which made things take along time.

Tiffany P. en

Grado:

The clerk took keys from myself and 2 others who had been waiting for over 10 mins to turn them in. He told us he would send us an email receipt once he checked the trucks in. I did not receive a receipt then, or via email. I had until the end of the store hours. I dropped it off on time! I then was charged a late drop off fee. I was not late!

MARILYN L. en

Grado:

Over charged incorrectly

David M. en

Grado:

Lynda was very helpful and friendly. The van worked great!

Trevor R. en

Grado:

El cliente no dejó un comentario.

Trevor R. en

Grado:

El cliente no dejó un comentario.

Jenna H. en

Grado:

"A representative will call you within an hour," apparently means a representative will NEVER call me and three hours later I'll get a text telling me my pickup is rescheduled for... two minutes from now. Great. Run down there, then up waiting in line for 50 minutes before I can finally get the van, leaving me with one hour to actually do my move and get it back to the facility. The facility was chaos. Vans parked helter-skelter so that nobody can get in and out, nobody knows which vehicle is whose. The check in process took ten minutes PER PERSON, which really sucks when you have five or more people in line and the only person available to help is trying to juggle other responsibilities at the same time. Not surprisingly most of the staff seemed stressed out and unhappy, one of them was snapping at customers because they didn't know where to pull in--there were no directions for where to go once you got into the station so customers went everywhere and I don't blame him for being sick of having to constantly wrangle them. I do want to commend the few representatives who helped me and were clearly trying their very best to get things done in such a messy, inefficient situation, but this location needs much better management and it needs to get its process sorted out. As it is, renting from UHaul was the kind of stress I absolutely do NOT need on my moving day.

Kristin D. en

Grado:

Horrible customer service, poorly run organization, totally chaotic scene and rude treatment. The truck I rented was not available. I waited close to an hour to get an alternative and was treated very rudely like I was the one inconveniencing uhaul eventhough it was quite the opposite. And while I ordered a 4 hour rental I was told tersely I could only have it 3 hours due to receiving my truck an hour late due to no fault of my own. so much opportunity for improvement.... from customer service skills (apologizing when you don't fulfill an order, not making you wait 45 min plus, staffing appropriately), to parking signage (customers got blocked in and yelled at for parking in spots that were uhaul spots but not marked as such) and having a better system/communication for checking out. (to name a few suggestions, there are more).

Anna P. en

Grado:

The process was so inefficient. Trucks were blocking other trucks from leaving and have to continuously be moved to allow customers to leave. The person at the counter had to leave each time they checked a customer out to go move trucks and it was incredibly frustrating. I waited in line for over 30 minutes. A weekend at the end of the month is the busiest time for moving and there should be plenty of staff. Trucks should be better organized on the lot for the customer to get in and go. The computer system was down - which is understandable, but there is no excuse for the lot being so disorganized and the lack of employees on hand in the morning on a weekend at the end of the month. They staff was doing the best they could with what they had. UHaul should have a better system and I was incredibly disappointed. I won’t be renting from UHaul again.

Robert B. en

Grado:

El cliente no dejó un comentario.

Tom C. en

Grado:

The system was down and the wait was very long!

Lukasz D. en

Grado:

Check in process was messy - I checked in with mobile app, but it turned out that the truck that I just checked out got assigned to someone else, so I had to wait in line for 45 minutes to get this sorted out. Ended up getting a different vehicle, but with incorrect mileage/gas status noted on the contract.

Rachel B. en

Grado:

El cliente no dejó un comentario.

Qingxiu L. en

Grado:

Excellent service and friendly staff.

William P. en

Grado:

El cliente no dejó un comentario.

Russell C. en

Grado:

El cliente no dejó un comentario.

Travis S. en

Grado:

El cliente no dejó un comentario.

M P. en

Grado:

Wait time for pick up a little longer than usual, return process was very quick. Both times the employees were cordial and knowledgeable.

Iavor G. en

Grado:

Overcharged, will file a claim.

Robert B. en

Grado:

Long line on Saturday, needed more help!

Jon E. en

Grado:

El cliente no dejó un comentario.

Laura K. en

Grado:

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Vicente E. en

Grado:

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

GEORGE O. en

Grado:

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

Caden N. en

Grado:

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

ilker z. en

Grado:

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

William P. en

Grado:

Thanks, yall were awesome!

Staci A. en

Grado:

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

JAMES A. en

Grado:

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

Sara B. en

Grado:

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

James B. en

Grado:

Friendly staff

Adam T. en

Grado:

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Lani P. en

Grado:

Everything with the UBoxes went smoothely.

jason v. en

Grado:

Yeah!

Aimee S. en

Grado:

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Gretchen G. en

Grado:

Everyone was very helpful and friendly.

KURT F. en

Grado:

Not a good facility for storing anything you care to be not invaded by mice. Wide gaps in the doors.