Customer Reviews for U-Haul Moving & Storage of Inkster

6,933 comentarios

29500 Michigan Ave   Inkster, MI 48141
(@ Middlebelt Rd)

(734) 326-9090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(734) 326-9090

29500 Michigan Ave
Inkster, MI 48141
(@ Middlebelt Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
4.0

The return took two days to process, which raised some concerns on my part

Omar H. 
Clasificación:
4.0

The guy who hooked up my trailer was smoking, a little rude. And acknowledged that a trailer light was out, but did not want to fix it. Other than that, it was fine

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ziad E. 
Clasificación:
5.0

This is the 5 or 6th time renting from uhaul with always great experiences. Uhaul will be my go to when I need a truck or trailer or any moving needs !

Doug C. 
Clasificación:
5.0

Everyone was willing to help and very polite thank you for having them there.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Welcomed quickly and unhitched the trailer

Kirk L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlton F. 
Clasificación:
5.0

Very straight forward transaction. Reservation made online, pickup and drop off were seamless.

Joe B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
2.0

The car was not clean and all of the employees weren't professional some were, but not all…

Ashley H. 
Clasificación:
5.0

The Taylor location is terrible. They ran my employees info and he had an existing bill. Therefore they would not rent equipment to me because we were considered associated because we drove in together. This was not my bill. Not was my employee and in no way related to me. I didn't say anything to avoid any more embarrassment to my employee. However I do believe your policies need to be changed. I'm a business owner who used uhaul often. I will be using a different services from now on any time the Livonia location does not have what I need. This is the only location I will be renting from in the future. They are fast, courteous, and efficient. Thank you Livonia U-Haul for a job well done.

KRISTIN L. 
Clasificación:
5.0

Very friendly drop off. Great friendly smiling faces. Will come back soon!

majed M. 
Clasificación:
4.0

The 6X12 enclosed trailer we rented to move my son home from college leaked. The reason we rented an enclosed trailer was because the threat of rain. When we returned the trailer the lady checking us in said oh yeah it says right here that it leaks. Why would you rent this without telling some it leaks.

Kristie W. 
Clasificación:
4.0

An express checkout option would be nice. Had one customer monopolize the time of a few employees through no fault of theirs. The customer clearly didn't have their act together. It caused a long line though. It would have been nice to get around that.

Ty L. 
Clasificación:
2.0

They tried to make it right. I was refunded my $40, waiting on the money to be returned to my account. The owner of this location made the entire experience much better, they were very quick and understanding.

Alexis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLARENCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
5.0

Staff was very professional and helpful.

WALTER M. 
Clasificación:
4.0

I had to wait almost ten minutes to return my equipment. To the stores credit they were busy on that Sunday morning. Everything other then my wait time was good.

John S. 
Clasificación:
3.0

Fix the uhauls, we had to give the uhaul a boost about 3x through our midnight move.

Alexis M. 
Clasificación:
1.0

I was told to go outside and reply to text message about damage, if any. No explanation, no help. By the way it was raining hard, and cold. There was cover in the lot but no one offered to move it so I could inspect it. Truck was dirty inside cab. I had to buy disinfecting wipes to clean brown crude off cup holders. Seats were sticky and wiping them the cloth came away brown. Steering wheel sticky. Old food scraps on floor under seats.. My reserved truck wasn't ready. I was 30 minutes early to pick up and was rudely told I would just have to wait. While they called the person who had the truck i was supposed to get and wasn't going to be back on time. Then they "just gave me the 20 ft. truck instead " as if they were doing me a favor when I requested a 15 ft. Then I asked to change the drop off location and was told they can't. Just do it later myself I was told. That turned into 2 hours of wasted time. See below.

Daniel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
3.0

I think y'all shoot them at least 50 miles because most of the time you are 30 miles away from your destination and you have to take it back so that is 50 MI you paying for it just to take it back

Tracy B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
2.0

Customer service could be better, listening to the customer and getting the details right.

Monique S. 
Clasificación:
4.0

El cliente no dejó un comentario.

susan J. 
Clasificación:
1.0

I made the reservation weeks prior. Was called 2 days prior to pickup and relocated to a place located 20 minutes away. We picked up the date and time we specified in the reservation and had none of the equipment we "reserved" including appliance and utility dollies. The staff was not helpful and basically told us they can't actually reserve equipment which makes no sense. We had to hurry to find equipment within the hour elsewhere as the furniture we were moving was too heavy. Overall a very unreliable company.

Jessica S. 
Clasificación:
5.0

Thank you for making the drop off easy

Paul G. 
Clasificación:
3.0

I was charge extra and I shouldn't. I'm still pending a refund.

Julian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane M. 
Clasificación:
1.0

Hitch and wiring installation was done by uhaul. Unfortunately was not working and break lights did not come on. Installation and warranty documentation presented to front desk but they refused to look and the issue and asked to make an appointment. I had to find a shop to fix the wiring at the cost of $200 for something uhaul should have done properly the first time or at a minimum respect the warranty and address the issue right then and there. Extremely disappointing behavior!!! Complete disrespect to a customer. Shame on you.

Ehod E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela O. 
Clasificación:
5.0

No suggestions.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN CHRISTIAN B. 
Clasificación:
2.0

The breaks were very mushy, you could hear a hissing ding when applying the breaks, the unit was not clean, there was sticky mess in the cup holders on the door. The unit appeared to struggle to accelerate, and bounced excessively when going over the smallest of bumps. They did not have another available so I used it but will not go back to that location again.

Tracy K. 
Clasificación:
5.0

Everyone was very helpful and pleasant to work with.

WESLEY DUANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonisa L. 
Clasificación:
5.0

The customer service experience was absolutely wonderful

RaShawn B. 
Clasificación:
4.0

Friendly staff , very busy time of the month for renting , 3 employees inside doing the paperwork , several outside bringing the trucks …. Lots of team effort at this location and doing a good job. Short wait time considering how busy.

patrick K. 
Clasificación:
5.0

Overall everything was great. Only issue is I was told that I would receive the extra day for free but didn't get that honored. I didn't remember the persons name but we spoke Monday 4/25/22 at 9:36am and Tuesday at 12:37. I wouldn't have gotten the truck early.

Takari J. 
Clasificación:
1.0

The customer service at this location is very ghetto, and the fat one at the desk is the worst of them all.

Marcellus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Great truck and service

Ross B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sengane M. 
Clasificación:
4.0

Unload area needs a ramp and the entry doorway needs some concrete work. This would make it easier to push loaded carts into the facility storage area. There were only one flat bed cart and one mattress cart on site. Everything else was fine and the customer service was friendly and helpful.

Steve S. 
Clasificación:
5.0

The person who assisted me at hooking up the trailer was very thorough and helpful.

ROB I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bahij E. 
Clasificación:
4.0

I was happy. Quick service.

stephen A. 
Clasificación:
5.0

Just keep doing what you're doing

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
3.0

The equipment was clean. The truck has a leak in the upper right (passenger) over the cab area. I drove thru rain and there was a considerable amount of water inside in that area. The truck also has a pull to the left. I am failing to understand why a moving truck of any size would be ordered without cruise control. The 10 hour drive without it was painful at best, and I will not use any of your trucks moving forward if they are not so equipped!

Tim D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackie C. 
Clasificación:
5.0

The service was fast and the employees were very pleasant

CHRISTOPHER B. 
Clasificación:
3.0

Told me my selected truck was ready when I got there only 1 sales agent and 3 people ahead of me took over 30 minutes and then the equipment I reserved was gone and I had to take other sized truck larger size

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER ALAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
1.0

El cliente no dejó un comentario.

SANDEEP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Office D. 
Clasificación:
5.0

Everything went great

Dorian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND Q. 
Clasificación:
5.0

The alignment was terrible. Other than that, it was good.

mary K. 
Clasificación:
5.0

Shout out to the people checking us in - they were quick, polite and knowledgeable.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Everything is fine

Cristian M. 
Clasificación:
5.0

Nada

Rodney G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASTACIA R. 
Clasificación:
5.0

Everything went smoothly, there was no waiting and was helped super fast by a really friendly person.

patrick K. 
Clasificación:
3.0

I was given the truck without the equipment that I rented. We were into the actual move when I noticed. 40 minutes later on hold, it's taken care. I am sure this would not fun for anyone. Creates frustration. Pay attention to your job and save all of our jobs.

Connie G. 
Clasificación:
2.0

I waited in line over an hr for my reservation and the truck transmission was loud and barely shifting gears

Brandon P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina T.  |  Overall Experience 
Clasificación:
5.0

The location was clear and easily accessible. The truck was clean and appeared to be well maintained. The staff at this location were ABSOLUTELY WONDERFUL! It was a long tough day and Jaylin got me in and out quickly and efficiently. My experience was great and I will definitely recommend UHaul and the Michigan Ave location to friends and family. Kind regards, Cathy B

cathy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Customer service was great!

Selena S. 
Clasificación:
5.0

Gracias

Murtadha A. 
Clasificación:
1.0

Everything i got overcharged! They charged me extra 27$ for nothing!!

MOHAMAD G. 
Clasificación:
5.0

Very Very pleased with your staff at this location, friendly ,polite an professional 10 thumbs up

CURTIS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER BRIA C. 
Clasificación:
3.0

Told them where I was going and how long. Didn't give me enough miles and resulted in a extra charge. Truck stunk like smoke.

Troy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD T.  |  First Impressions 
Clasificación:
1.0

I only spoke the the woman briefly. I wasn't informed anything about the vehicle, except when it needed to be returned. I also didn't know that a button was in on the vehicle which cost me more money in Gas milage and the heat/ac was constantly on with no way to turn it off, which also cost me more money.

Roxanne A. 
Clasificación:
3.0

The girl behind the counter had a poor attitude and seemed like she couldn't be bothered to get things correct. Now the young man who hooked the auto transport up and helped in loading the car on it was great!!! He was pleasant, helpful and a can do attitude!!!!! He deserves a raise or at least a bonus/ gift card ($50 I would recommend). You could lose him if he's not compensated for his work ethic.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan R. 
Clasificación:
5.0

N/N

Jessica H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry B.  |  Overall Experience 
Clasificación:
5.0

Thank yall

JERRY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

The U-Haul staff was VERY FRIENDLY, COURTEOUS AND EFFICIENT, from start to finish. Except for FREE (smiles), I can't see any areas of improvement!!!!

Rea M. 
Clasificación:
1.0

El cliente no dejó un comentario.

kisha T. 
Clasificación:
2.0

This whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience

Dennis P.  |  First Impressions 
Clasificación:
4.0

I like that you can leave a call back number instead of making multiple calls trying to reach them.

JUDY ANN R.  |  Overall Experience 
Clasificación:
1.0

When I came back to return the truck I could not get anything on the website or app to work so I can finish the drop off instructions. Then to top it all off some alarm from the back building gets triggered as I'm trying to return the truck. Two police pulled up on me as I still struggled to still try. I was so fed up that I just returned the key in the drop box. It was honestly so inconvenient because the other uhaul place on telegraph was so much easier to work with.

Zahraa A. 
Clasificación:
5.0

Customer Service was impeccable! Very friendly and informative!!

Juliana M. 
Clasificación:
1.0

Horrible Manager should be fired after I talk to ceo

Maryann M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracey K.  |  First Impressions 
Clasificación:
5.0

I called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.

renae b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shayna R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sunshine c.  |  Overall Experience 
Clasificación:
3.0

there was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.

Chynna H.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.

Norma M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
2.0

There was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188

James P.  |  Overall Experience 
Clasificación:
4.0

I appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site

Carina J.  |  Overall Experience 
Clasificación:
5.0

Very helpful and patient!

ALPHA Kappa Alpha E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE R.  |  First Impressions 
Clasificación:
3.0

No freight elevator?? I wish I was told. I had to lug all my sht up stairs.

Raymond B.  |  First Impressions 
Clasificación:
4.0

No complaints about this location. Very friendly staff, always clean, very well lit.

davida s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORETTA MAE C.  |  Overall Experience 
Clasificación:
5.0

Everyone was vet nice and helpful, will recommend to family and friends.

Abony A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gina p.  |  Overall Experience 
Clasificación:
5.0

The staff was very kind, considerate and helpful. I would recommend u haul to family and friends.

daniel c.  |  Overall Experience 
Clasificación:
5.0

Good experience

nkwane y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeem M.  |  Overall Experience 
Clasificación:
5.0

Need to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in

denise l.  |  Overall Experience 
Clasificación:
5.0

Eric had excellent customer service and I recommend to all for convenient and professional service

AHMAD H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mikhail l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAKILLA LAKISHA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyneika B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle b.  |  Overall Experience 
Clasificación:
2.0

First, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.

Christine U.  |  Overall Experience 
Clasificación:
5.0

I love U Haul! - Inkster Michigan 😊

goldie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanda O.  |  Overall Experience 
Clasificación:
5.0

The employees have been very helpful thank you.

Betty C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary J.  |  First Impressions 
Clasificación:
3.0

I bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL

demond a.  |  First Impressions 
Clasificación:
3.0

The only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.

Jacqueline E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan H.  |  Overall Experience 
Clasificación:
5.0

Super helpful ladies!

brittany j.  |  First Impressions 
Clasificación:
5.0

I was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..

BRIDGETTE P.  |  First Impressions 
Clasificación:
3.0

When I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.

Veronica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL LEE C.  |  Overall Experience 
Clasificación:
3.0

I had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.

BRENDA T.  |  Overall Experience 
Clasificación:
4.0

The only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.

CHARLES W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janice F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ELISA K.  |  First Impressions 
Clasificación:
3.0

One time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn't have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.

Rebecca D.  |  Overall Experience 
Clasificación:
4.0

The only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.

Lisa E.  |  Overall Experience 
Clasificación:
2.0

The storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.

Diamond G.  |  First Impressions 
Clasificación:
1.0

We were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....

MOHAMAD S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ALTHEA J.  |  Overall Experience 
Clasificación:
5.0

storage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...

tommie m.  |  First Impressions 
Clasificación:
5.0

I was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.

Marquette J.  |  Online Move In 
Clasificación:
5.0

A Great Place!

BARBARA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia s.  |  Overall Experience 
Clasificación:
5.0

I never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.

BARBRA JOAN W.  |  First Impressions 
Clasificación:
5.0

Location staff was very professional, courteous and customer service friendly.

Norma M.  |  First Impressions 
Clasificación:
4.0

Could have used more help at the counter. People were very nice and helpful.

Lisa E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

takina d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty C.  |  First Impressions 
Clasificación:
5.0

I appreciate the help from the staff was excellent.

Gina T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassell C.  |  Overall Experience 
Clasificación:
1.0

Very unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too

Merry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann P.  |  Online Move In 
Clasificación:
5.0

Honesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.

MOHAMED M.  |  Overall Experience 
Clasificación:
5.0

When I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.

JOHN S.  |  First Impressions 
Clasificación:
5.0

Extremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!

David O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNISE ELAINE B.  |  First Impressions 
Clasificación:
5.0

I had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!

JENAFIR K.  |  Overall Experience 
Clasificación:
5.0

The staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.

Carolyn W.  |  First Impressions 
Clasificación:
5.0

Thank you ! I had a good experience with this location! Good service and nice helpful staff .

Pamela N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
3.0

I feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.

RONADA CAMILLE J.  |  Overall Experience 
Clasificación:
5.0

Staff was always enjoyable and helpful

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  First Impressions 
Clasificación:
5.0

Professional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals

Felicia P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sofia E.  |  First Impressions 
Clasificación:
5.0

U HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.

Sean J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Eleanor W.  |  Overall Experience 
Clasificación:
1.0

Chameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn't her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.

Iyantta h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace R.  |  First Impressions 
Clasificación:
4.0

Good, convenient location. Friendly and knowledgeable team.

kathy p.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

amanda m.  |  Overall Experience 
Clasificación:
5.0

Excellent Job From The Whole Team ,That I Enter Acted With.

Darren D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

serena j.  |  Overall Experience 
Clasificación:
3.0

Storage space just a little to small height wise.

PRESTON P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MR. LYNN D.  |  Overall Experience 
Clasificación:
5.0

U-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.

VINCENT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonta M.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

cherise f.  |  First Impressions 
Clasificación:
5.0

Great customer service, will take care of every need with a smile.

Janelle W.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.

Rebeccamargaret S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina D.  |  First Impressions 
Clasificación:
4.0

Very easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.

Lashawna M.  |  Overall Experience 
Clasificación:
5.0

The Manager Shannon was a great help.

Vonda V.  |  Overall Experience 
Clasificación:
5.0

our first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all

robert w.  |  Overall Experience 
Clasificación:
4.0

first time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..

robert w.  |  First Impressions 
Clasificación:
4.0

Clean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams

jeanette w.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and nice.

Tasha G.  |  Overall Experience 
Clasificación:
3.0

I won't go into the overpriced facility. I was there far too long....and spent $5600.00 while there. There were other issues, but it is what it is.

JOSEPH T.  |  Overall Experience 
Clasificación:
5.0

My storage stay was good

KANDETTE W.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Keiona G.  |  Overall Experience 
Clasificación:
5.0

Service manager was very helpful and courteous.

reka d.  |  First Impressions 
Clasificación:
2.0

On the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.

Trisha J.  |  First Impressions 
Clasificación:
4.0

This Uhaul facility is great. Never had any problems.

Ahzhineke H.  |  Overall Experience 
Clasificación:
5.0

This facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.

Shirley S.  |  Overall Experience 
Clasificación:
4.0

See reply letter

Connie S.  |  Overall Experience 
Clasificación:
4.0

Wait time was a bit long

john g.  |  First Impressions 
Clasificación:
5.0

Smooth experience

Michael B.  |  Overall Experience 
Clasificación:
3.0

Getting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!

Linda S.  |  Overall Experience 
Clasificación:
5.0

I thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I've done business for many year with U-haul . The manager and staff of Inkster has insured my return .

CONNIE L.  |  Overall Experience 
Clasificación:
3.0

Employees are very nice and helpful

Connie S.  |  First Impressions 
Clasificación:
1.0

Management and staff are not properly trained to handle issues. They do not tear customers with respect.

JOHN S.  |  Overall Experience 
Clasificación:
3.0

Over charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8.25 when I had putting mo

Traycee J.  |  First Impressions 
Clasificación:
5.0

A perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.

KENNETH J.  |  First Impressions 
Clasificación:
1.0

My unit flooded and I'm awaiting my insurance adjustment voucher. So sad and inconvenienced. I'm very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!

YOLONDA C.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...

Lakisha W.  |  Overall Experience 
Clasificación:
5.0

Great experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.

gray w.  |  First Impressions 
Clasificación:
5.0

Thank you for your good and friendly and helpful service

Katherine S.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!

Janelle W.  |  First Impressions 
Clasificación:
2.0

I had a problem with having to pay after office closed...No 24hr. access was a real problem for me

pamela l.  |  Overall Experience 
Clasificación:
5.0

We used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!

SHARON C.  |  Overall Experience 
Clasificación:
5.0

Good service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.

Shaina J.  |  Overall Experience 
Clasificación:
5.0

They are fair with everything they are curious to everyone

YOLANDA R.  |  Overall Experience 
Clasificación:
5.0

Thank you guys so much for everything. You guys are wonderful. Can't wait to be a customer in the future with you guys as well whenever it is needed.

mercedes m.  |  Overall Experience 
Clasificación:
5.0

Very satisfying

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

Excellent Service

charsetta w.  |  Overall Experience 
Clasificación:
4.0

My move went smoothly and would use a Ubox again.

Diane t.  |  Overall Experience 
Clasificación:
5.0

Drive inside to storage units should be longer to access than 7:00p.m.

Micheal M.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

FELICIA p.  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful. Definetely would use again and recommend

Janet G.  |  Overall Experience 
Clasificación:
4.0

Your service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.

DAMUS V. | Reservación
Clasificación:
5.0

Katy at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!

nicholas h. | Reservación
Clasificación:
5.0

Happy

Vanessa M.  |  Overall Experience 
Clasificación:
4.0

Only complaint I have is the rental fee is over priced.

Lyle Y.  |  Overall Experience 
Clasificación:
4.0

The staff were very personable and professional. I would definitely recommend to a friend.

TARA T. | Reservación
Clasificación:
1.0

..

KENTRAIL F.  |  Overall Experience 
Clasificación:
3.0

You said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we'd paid for delivery. You figured it out. Added stress to day

Gayle Y.  |  Overall Experience 
Clasificación:
5.0

The customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person

Mahasin A. | Reservación
Clasificación:
4.0

entry cards should be improved it took several swipes before they activated the door to enter

eldora r.  |  Overall Experience 
Clasificación:
4.0

Delivered uboxes and picked up empty ones in timely manner.

SHIRLEY D.  |  Overall Experience 
Clasificación:
4.0

Found the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.

shirley s. | Reservación
Clasificación:
3.0

I was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.

GREGORY P.  |  Overall Experience 
Clasificación:
5.0

Beautiful staff

JOANNE T. | Reservación
Clasificación:
1.0

I stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago

MAHMOUD J.  |  Overall Experience 
Clasificación:
5.0

The place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.

michael r.  |  Overall Experience 
Clasificación:
5.0

Note to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Gracias

SANDRA O.  |  Overall Experience 
Clasificación:
5.0

I didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.

JAI S.  |  Overall Experience 
Clasificación:
4.0

I will use this location again

Yonandah N.  |  Overall Experience 
Clasificación:
1.0

The lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.

RYAN P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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