Customer Reviews for U-Haul Moving & Storage of Inglewood

6,361 comentarios

964 S La Brea   Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

(310) 671-9001

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(310) 671-9001

964 S La Brea
Inglewood, CA 90301
(N of 105fwy On La Brea Between Century Blvd and Manchester)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cindy A. 
Clasificación:
5.0

Customer service I received the lady was very polite and helpful!!!also the young man who got the van for me to was very polite and the same man when I returned the truck was here to assisted me was good I really appreciate the service I received …

MARY P. 
Clasificación:
5.0

Truck needed to be cleaner, overall staff was great tho!

Carolina A. 
Clasificación:
3.0

Allow use of a van from LA to Oakland

DAVID M. 
Clasificación:
5.0

They over charge my bank account 5 times for the same item and i still waiting for someone to get back to me regarding fixing this issue!

HEATHER H. 
Clasificación:
1.0

The auto transport was not well maintained. The trailer brake was not set right and every time I stopped it felt as As if I was being rear ended. The first 5 miles the safety chains came off and were dragging due to the employee not hooking them up right.

Justin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Filimon P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan V. 
Clasificación:
5.0

Everything was perfect, I come in ,and was out very quickly. The customer service was awesome see you guys on my next adventure

ALBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenzie W. 
Clasificación:
5.0

Good customer services.

Jose O. 
Clasificación:
4.0

One Problem is when we return the Truck after 6 P.m. We call custolmer services .. and oly voice Mail said to call back after 30 Minite.. But never return call.

Tinnagone U. 
Clasificación:
5.0

Gas tank size is not consistent between contract (31 gallons) and website (25 gallons) for the 9' cargo van. It caused me to miss-calculate how many gallons I needed to fill up before return. Thankfully the store manager was very professional and allowed me to return with less gas than expected given the mismatch used for my calculations.

CARLOS J. 
Clasificación:
5.0

I have been a Client at this location over 15 years. Both storage and equipment rentals. It has been Customet Friendly. Thank you for YOUR community service. Turner Cansler Family.

Peggy C. 
Clasificación:
1.0

I resevered a 26 footer when I got there I had to wait for 45 minutes then they tell me no 26 footers available I settle for. 15 footer then I rent it for a day bring it back the next day at the same time. But yet they charge me for 2 days !!!!!!!!!

martin W. 
Clasificación:
4.0

The auto transport I rented had a tire strap that was cut to short. Had to purchase additional material to assist with securing my vehicle to transport safely.

DeEtra C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
1.0

I reserved a truck at a Santa Monica location for 8 am and The Uhaul employee did not have a truck for me to pick so they told me to go to Culver City where there would be a truck waiting for me but upon arriving at that location there wasn't one available. While waiting 20 minutes they told me I had to go to an Inglewood location which is where I was finally able to pick up the truck. My pick up was for 8 am but I ended up picking up the trick at 10 am and I had hired movers through the uhaul website which caused me to be late and therefore pay the movers for an extra hour. $125 was charged by the movers for your mistake and I had to pay for it. I drove to three different locations and you still charged me for the Uhaul service. I believe you should pay for the error on your end since I reserved the truck using the proper channels.

MOISES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin T. 
Clasificación:
3.0

the power steering fluid was leaking and in the middle of the move it was so low it started to make really bad noise and scared to drive. had to find a mechanic to diagnose and the water in radiator was low too. the mirrors were loose and wouldnt stay in place on the highway, had to find tool to fix them.

Paul G. 
Clasificación:
5.0

Awesome service! Very nice and friendly staff.

Troy S. 
Clasificación:
2.0

I was over charged for the rental.

Antoine L. 
Clasificación:
4.0

New people are awful. Truck smelled Like urine. I Voicedthat truck smelled like urine. New guy asked me if I inspected. I said no , didn't venture in the back of the truck to smell for urine. New guy said did they open the truck for you. I said no, you didn't.

Gabriel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN G. 
Clasificación:
3.0

Gas came at less than 1/4 tank. Receptionist very helpful.

Felix M. 
Clasificación:
1.0

Over charged +$100

Christopher B. 
Clasificación:
5.0

Fantastic staff, well stocked retail shop, and a manager likeable, professional, and understanding enough to rival anyone's favorite uncle.

PAYAM G. 
Clasificación:
5.0

The Manager at this location, I believe it was Ricardo (Rick?) is fantastic! He looks after clients and his staff alike and has a great attitude to go along with his professionalism. In the time it would take 1 CSR to checkout a single vehicle he helped 3 of us, seamlessly, and with a smile the entire time. He gets 6 stars at least.

PAYAM G. 
Clasificación:
1.0

I was never called, emailed, or sent a letter regarding my storage being sold. I called numerous times and no one called back. No one ever answers at the Inglewood location and now all of my things have been sold. That's not fair and I will be contacting your CEO.

Chad M.  |  Overall Experience 
Clasificación:
5.0

Alvin wad the best help ever. I must say all the staff on the location is super friendly and super welcoming. Love renting in that specific location

Luis L. 
Clasificación:
5.0

The truck I rented was grossly underpowered. I would like to see a different engine option with more power.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIGOBERTO M. 
Clasificación:
3.0

The outside of the truck was filthy. It needed washing really badly. The inside of the truck was clean. The truck was damaged upon renting the truck. Lots of damages not noted on the pictures that were on the link.

Patrice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
1.0

Car wreaked like cigarettes, interior was filthy, rude attendants, and charged extra for gas even though it was still touching the half mark that it left with

DANIEL K. 
Clasificación:
5.0

Rick the store manager is amazingly outstanding! Very helpful and made sure I had a satisfying rental. From the start of the contract all the way until the end. Hard working employees under him who make sure to give you the best experience.

ARYN NICOLE A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shalene D. 
Clasificación:
1.0

I drove the car 10 miles and they were saying I did drive 89 miles. Cheating and lies. Gas gage was on 1/4th and paper said I have 2/3rd. They charged me 80 miles more. Thief's

MASOUD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelyn C. 
Clasificación:
4.0

Drop off was after hours. There was some technical difficulties with Uhaul application during drop off. However, customer service representative was outstanding in assisting. Great job.

TERRENCE D. 
Clasificación:
5.0

This UHaul and the people who work in this location are great. Customer service is excellent the Manager is great.

Sherry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVERETT H. 
Clasificación:
4.0

I was in and out with a rental truck in no time.

DERRICK Y. 
Clasificación:
4.0

Have equipment available i.e. furniture dollies. Make sure the equipment is in truck before customer leaves. The people at the 941 south La Brea location were wonderful to deal with very friendly.

STACEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey K. 
Clasificación:
5.0

Excellent customer service. I will definitely return when I need a rental.

Nancy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick T. 
Clasificación:
2.0

The windshield wipers were bad and we could not see in the rain, first they forgot our dolly and hand truck, then we reserved 2 furniture dollys and they would only give us one. They did not know how to set up a trailer on the uhual and after 40 minutes they said “we think it should be okay”. It left us feeling uneasy as if they need more training. It was not a smooth or comfortable experience.

BARBARA G. 
Clasificación:
5.0

I will recommend to friends anytime

Frank s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert B. 
Clasificación:
2.0

I've rented a lot of cars but not trucks and not from U-haul. I'm used to rental sales walking the vehicle with me...I got the van 3/4 full but didn't take a picture of the gas gage...I got charged to refill a FULL TANK when I turned in the car. I owed gas $ but not for a full tank. There was a schizophrenic customer in the office and it was full of customers when I checked out...they gave me the keys and sent me on my way. I've been in busy car rental places but they STILL walked the car with me...They should do that at U-haul...it could be a technique to get extra $$ out of customers who don't know the "drill"

Deborah B. 
Clasificación:
3.0

"No one-way rental" as a way to force people to pay double mileage is not nice. Rep said "there's an equipment scarcity at the location" when the parking lot is damn near 100% full of available trucks and trailers alike. I get that repaining the $19.95 false prices on thousands of trucks to reflect the new prices would be a waste, too.

Mikhail K. 
Clasificación:
3.0

I had reserved a truck in Long Beach. I was told at the last minute we would have to pick it up in Inglewood. I believe an employee should have handled that.

Todd T. 
Clasificación:
5.0

Inglewood store and Hawaii store did well. It's what happened in between I'm not so happy with. My U Box was sent to a different location and when I called, about it I was told it couldn't be done due to no room and man power in Inglewood. When I went to the location where my box was, I told them it would take me multiple days to retrieve my items as it was far away from where I moved to. The nice guy I spoke with said it was no problem delivering my box to Inglewood. I was so happy to hear that and it made my life easier and I was able to unload my box in one day!

Jonathan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

The staff is very professional and friendly.

Mauro G. 
Clasificación:
5.0

I received excellent service except for the computer system was very slow. Overall I had a great experience. Business was very clean.

Mark B. 
Clasificación:
5.0

Every time you rent your units make sure you have the correct readings on the gas gauge because your system doesn't recorded it.

Humberto V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Amazing service

Adrian M. 
Clasificación:
4.0

The owner was amazing and really great at multi-tasking; however, I had a 9:00am reservation and spent an inordinate amount of time getting my equipment and hitting the road.

PAUL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Agustin V. 
Clasificación:
4.0

N/a

Denitta T. 
Clasificación:
2.0

The individual who was there when I returned the equipment was extremely rude. I had to chase him down to get his attention. When I finally got his attention he kept walking away. I was not informed of next steps until I got a phone call saying that I didn't return my truck. I would like someone to call me regarding this.

DANIELLE J. 
Clasificación:
1.0

Pick up - No dolly available from the pick up location (I needed 3), girl that gave me the keys for the truck had bad attitude and basically said oh well that's not my problem! luckily there was at least one dolly in the truck Drop off - I was harassed and threatened at drop off by a dude on the lot, it was really bad, I almost called police I have to review this location online to warn other people from not getting the equipment they booked and getting attitude from the employees at pick up and getting harassed and threatened at drop off. Horrible, horrible experience, please contact me at marozuma@gmail.com if you care

Maro L. 
Clasificación:
1.0

Just shut the place down.

Kaysha Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERMAINE W. 
Clasificación:
1.0

It took an hour just to pick up a small uhaul. First uhaul they gave me, no gas. Second one the brake lights were out. The final one was decent. No credit was given due to the delay.

Stephanie G. 
Clasificación:
1.0

Los niveles que marcan en la gasolina están equivocados demás y te cobran por más gasolina no actualizan le nivel de gasolina

MIGUEL L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jinta J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
1.0

Empleados muy malos

MIGUEL L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Haseeb A.  |  First Impressions 
Clasificación:
2.0

Staff is very inconsistent and don’t listen to the consumers request

CHEDREA H.  |  Overall Experience 
Clasificación:
2.0

If a customer ask for a specific vehicle and its clearly available don't lie to them and tell them it's unavailable. I reserved a cargo van and asked for a specific make and model due to the fact that I preferred a model in which I was more comfortable driving. I was told no because it doesn't matter the vans are the same. This location has a GMC and Ford Transit. 2 different make and models so no they are not the same. I counted 7 available vans that I requested and they gave me the one I said I didn't feel safe in. I have my whole experience on video and will share it on my social media. Gracias

Alamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yonatan Y. 
Clasificación:
5.0

The manager (can't remember his name) is always pleasant and helpful when I rent their vans. Being and floral designer I rent from them quite a bit. Refuse to go anywhere else for equipment and van rentals. Keep up the good work!

Davida B. 
Clasificación:
5.0

The staff were all very helpful and friendly. I'll be renting from there again.

SARAH B. 
Clasificación:
3.0

I walked in with a reservation I had made days before and they asked me so many questions including what make abd model was going to be used on the towing dolly. I kindly answered his question but the clerk kept asking and asking the same question. The process to get the tow dolly took quiet a while.

Juan T. 
Clasificación:
1.0

The place scammed me and tried to get a bribe out of me.

ALEXANDER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

The owner was great! He provided excellent customer service - not only to me, but also to the two customers prior to me. I will definitely work with this company again due to the service the owner and his team provided. Five out of five stars!

ANTHONY J. 
Clasificación:
3.0

If your in a hurry not the best location

WILLIAM S. 
Clasificación:
5.0

La secretaria muy distraida ala hora de rentar el vehiculo

MARTIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dunia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIQUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latee J.  |  First Impressions 
Clasificación:
3.0

The price to extend a rental was really expensive other than that everything went well.

Alexandria S. 
Clasificación:
1.0

Make better selection on hiring choices!!

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel M. 
Clasificación:
5.0

Long line, but even so the staff was friendly and helpful. From the counter to the people getting you to your vehicle, everyone is very friendly.

Gerardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANEISHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

The truck had a tire pressure warning on when we got it. I had trouble uploading the photo of mileage and gas when I was doing returning on the Android App. It didn't upload the photo at all. Took me 30 minutes there super mad and then it was a staff working there did the checkout on his phone

Di H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dandre E. 
Clasificación:
5.0

I was helped by the stores general manager, I was extremely impressed at how well he handled a very busy afternoon he was checking multiple people in at once and was flawlessly handling the line. This is my favorite U-Haul location. It is very clear that the general manager loves his job and takes great care of his employees. His employees also show a lot of pride in their job and it's very clear that they are happy and enjoy what they do.

CHRISTOPHER W. 
Clasificación:
1.0

U-Haul of Inglewood was all bad -- from start to finish. I literally had seven different problems: can't count on the on-line system; they don't follow their own procedures; they don't have helpful staff; their management was incompetent, rude and dishonest; they literally asked me to buy parts to repair their non-operational equipment; it took 1.5 hours to get a trailer; and then they hit me with surprise fees. Here're the details: 1. Can't count on the on-line system. I initially reserved elsewhere on-line. Within minutes, I got a call from U-Haul saying that, no, they didn't really have available trailers there and I was being switched to U-Haul of Inglewood. 2. Don't follow their own procedures. The email and on-line said I would get an advance call from my site to go over arrangements. Never happened, although they had several days to call. I had to call U-Haul on my way there. Got no warning of problems. BUT, believe me, there were problems. 3. Don't have helpful staff. Got to the site, drove through their lot passing multiple trailers that matched my specs without seeing anyone out there. So much for “advance check-in to expedite your pick-up”. Went inside, went straight to a counter with no line, but waited for minutes trying to get the attention of the clerk sitting right there. She was too busy with her phone to notice me waving or hear me trying to talk to her through the plexiglass barrier. She then told they didn't have a trailer for me, even though I'd seen several on the lot, but couldn't explain why not. She claimed the ones I'd seen, “must be reserved.” I pointed out I had a reservation, so one should be reserved for me. Didn't help. So, over to the assistant manager. 4. Incompetent, rude, dishonest management. The assistant manager started the conversation by telling me I didn't need to be inside, “they could have taken care of you outside.” I told her that no one was in sight outside. She told me I was wrong. We went outside. No one was in sight. Still no explanation of why no trailer. 5. Didn't have a key part, wanted me to buy it elsewhere, come back and effectively donate it to them. It turned out, they claimed, that their trailers' wiring harnesses had been stolen. They wanted me to go to AutoZone, buy one, and let them cut it up so they could splice it to their trailer's wiring. First had an argument with the assistant manager who literally wanted to insist that the trailers were fully equipped, they just couldn't be used without the missing equipment. I shouldn't have to argue about what "equipped" means to rent a working trailer. Then had to argue about getting reimbursed for buying the missing part. (Goes back to incompetent, rude, dishonest management.) 6. Total time to get out with a trailer â€" despite no customers ahead of us â€" was about 1.5 hours. As anyone knows who's had a time window for a move, we were between a rock and a hard place. So, we went through with it, and finally got out. 7. Surprise fee on the final bill. They asked us if we could still have it back by 6:00 pm. We said we could. They said â€" only then â€" that they close at 5:30, but, “No problem â€" just leave the trailer. We'll check it in in the morning and you'll get the receipt by email.” We asked if they were sure there was no problem. They said yes. That was all they said. Despite them holding us up by 1.5 hours, we had the trailer back by 6:15 pm. We took pictures to prove it. Nevertheless, with no warning that this would happen, the bill arrived with an “After Hours Service Fee” tacked on. The fee more than doubled the original quoted rental cost. So, no, I have nothing good to say about U-Haul of Inglewood. Bad experience from start to finish. Folks should go anywhere else.

Robert N. 
Clasificación:
5.0

Great service

Stepanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shemeka w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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