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Seymour J.Customer Reviews for U-Haul Moving & Storage of Iliff
Testimonials From Recent Customers
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The truck was not cleaned, the washer fluid was empty, the windows were very dirty. It's as if absolutely nothing was done to prepare the truck for the next renter.
Russ A.Great staff!!
BRADEY M.very professional. General Manager, Rodney Davis Jr. was very courteous, helpful, and completed the rental process very promptly. A+ rating.
Daniel P.Seems theres a transition going on at this location or remodeling. Things move slow and fall thru cracks like interior cleaning. Just dusty and leaves but overall its just okay.
James L.Agent has added protection without my knowledge. Then was going to charge me for that.
Stanislav B.The passenger seat belt was inoperable. And the driver seat would not move as well. Other than that the truck and the individuals who assisted me in getting the truck were amazing
Timothy J.Signs in the parking lot of where to drop off trailers vs trucks would be nice to follow.
jordan F.The people on the day I reserved a 20 ft truck and tow dolly , told me when I would be called and where in the area my truck and dolly would be available. When i was called by U-Haul I was told that there were no truck for me unless I wanted to drive to Taos New Mexico 4hr away at my expense. I was lucky that I called U-Haul myself and got a competent person and they used their skill to find me a truck in the Denver area not 4hrs away. There is definitely a problem with U-Hauls reservation system.
Thomas C.Everyone was helpful and courteous.
Bernard M.This location failed to provide the blankets and boxes I had ordered, even though they marked those items as ready for pickup almost immediately. They operate out of a shed in the back of the main building, so don't expect them to actually accommodate any orders outside of providing a truck. The truck worked fine and as was expected except the dolly had been removed, so I had to ask for one before I drove away (I had requested a dolly in the original order). I think I'm lucky they just had one sitting around (it was the only one) or I would have had to complete my move without a dolly.
Daniel D.Didn't meet any people as I used the smart phone method for drop off. Very handy and straightforward
Robert W.office in the trailer not expectable for a professional company.Poor customer service you can only help one person at the time!
Mitch G.Make sure interior is clean of animal hair.
Steve M.Not there fault but uhaul had the wrong location listed. Was going to charge a fee but handled it after 30 minutes on the phn.
Christopher C.Hard to find office.
Ben B.The overall experience was great, but the only negative was having to walk all the way to the back of the building to find employees
Bryan S.Never got my receipt
Troy D.The trailer they gave me should not have or be rented out to anyone. The guy that loaded or did the install should not have a job. I'm honestly shocked he has his job. It took an hour and a half to do a 15 min job. I almost lost my car because of the poor installation. Offer customers some of their money back as your charges aren't cheap when they have a bad experience.
Diana E.My van said oil change required.
Kelley W.Lack of customer service
Katasha J.This was a great experience. in and out very easily, employees were friendly and helpful.
ROBERT H.Not much really - I found the office / entrance to be weird, sort of a trailer at the back of a building that used to be a plumbing store. Employees were polite, professional, everything went well.
Richard N.I was charged for product I never received.
Geneva L.The car is too old
Bup L.Only wish is that it was closer to our preferred location. All stafff was super nice and they had everything we needed right there.
Terra D.Only issue I had was uhaul app/website. Location and employees were awesome!!!
Steve D.The truck wasn't maintained in a good way and they charged me for a very few extra miles even I brought to the truck back with more gas than I picked it up
Naim A.Very nice I will always recommend
PEARLENE A.Honestly, the people who helped us were prompt and friendly. They were professional in assisting and checking up on our due dates. I would 100% recommend this location to a friend or family.
Leah K.Had a horrible experience at this place. I ordered and paid for two U-boxes and when I got there they only had one. When I asked why all I got was that the moving company said I only needed one. Not sure why a 3rd party was able to call and they release information from my account to someone I did not authorize. My privacy and personal information was compromised. A gentleman in the morning said that if I needed the 2nd u-box that we will look at our options . When I went back and it was determined that I did infact needed the 2nd box to ship my stuff the pm crew was just not having it and rude about it. All I got was "you were refunded your money for the 2nd box already" that was not the point. I paid for two and only got one. A young man working there by the name of Angel Montes when I was asking for options since I still had half my stuff that needed to be loaded to a box the only comment he made to me was "sue us". I sure will make a claim with the Attorney General and I will go on every Consumer Protection agency that I can find and file a claim. Since I can't leave half my stuff behind now I had to go all over the city looking for other options and having to pay more for an error that they caused. Stay away from this place. People working there have no customer Service skills and should not have jobs dealing with customers.
Martin B.The Communication's was good 100%
Louise M.Great services
Guillermo P.U-Haul as a company completely ruined my moving day. You cancelled my reservation when I was told pickup would be available anytime after the pickup timeframe. So we had to reschedule everything. We also nearly lost control of the vehicle- due to insane suspension issues. The entire truck would bounce higher than a gymnast on a trampoline above 60mph on the highway (loaded or unloaded). Absolutely terrible experience with this company. The pickup location was fine. Get your truck fixed
Chase G.great customer service
OSCAR V.Hopefully the office is renovated soon. Folks working their were all very pleasant and easy to deal with.
Tom M.Very friendly and helpful staff!!
Tiffany D.I use a van for 2 hours. I drove the van 6 miles and I got charge for 144 dollars.... Insane!!!
Milen S.all good. about a ten minute wait to pick up my trailer. seems a bit short staffed but helpful and professional when they got to me.
Bruce H.nailed it!
ROBERT S.Attitude!!
Kivanc K.Thank you it was good service Thank you
Leonard S.Need a Clear signs where the office and parking is .
Asfaw D.The best
Russell C.The gas was lower than what they said but I will rent it again hopefully Monday
Kelly H.The staff is fantastic. You can see how well they work together and they are so friendly to work with.
Catherine H.The guys there were very helpful. They actually help make sure everything is hooked up correctly and secure.
Claudia M.I thing big I can think of, it's a new location still setting up
Daniel W.Rodney and his coworkers were all very friendly and professional.
Lisa O.Seems the location is going through rebuilding phase, pavement for vehicles that aren't trashed, like mines, parking is terrible at best, also the truck I needed, key kept gaining stuck in ignition, I'm luckyi didn't break it, customer service rep was professional
Jerry A.Rental was fast, convenient and good value.
Wanda G.Went to drop off my truck before 7pm with my mom on April 15th and was pretty unhappy with a staff member named Jessica. We waited over five minutes for her to check us in but was ignored and she also allowed another customer to skip in front of us. When we approached her on the situation to ask her why we were ignored and skipped in line. Her reply was.. "she didn't see us sitting in line" and that we were being "rude". Jessica literally walked in front of the Uhaul truck my mom was driving and my car that was parked in the back of the Uhaul. She allowed a gentleman to pull right up park get out of his car to skip us in line. After being in retail for over 15 year's I was truly disappointed. Jessica also charged me $53.00 for being over 2 miles. Let's just say I won't be back to this location or recommend anyone. Totally felt disappointed and disrespected.
Racquel W.Only issue I had was the truck reservation was at a different location from the storage unit I moved in to 4/12/22. When i called in to confirm this the U-Haul representative stated both reservations were at the U-Haul at 615 Havana St. This created a minor i convenience but we made it work. Then when my son was putting my stuff in the storage unit on the second floor he and his friend were stuck on the freight elevator for almost two hours! He called for assistance and nobody came to help them :(
zane M.Location was run out of a temporary box. Truck had major alignment issues. Gas was overstated upon pickup. Wouldn't let me do a one-way despite multiple trucks on site. Prices were high and not as advertised.
DAVID H.Rodney was great! Super helpful and great attitude.
Nathaniel M.The unit was not clean at all on the inside, and I talked to the assistant manager and she was very rude and unprofessional and said there was nothing she should do! I'll never rent from you guys again.
Patrick S.very professional
camille S.