U-Haul Moving & Storage of I-80 & Manawa

3626 comentarios

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS T. 
Clasificación:
2.0

It's a pandemic and no one on the staff was wearing a mask. I guess Uhaul doesn't value lives.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant A. 
Clasificación:
5.0

Easy to rent, easy to bring back. Good experience

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I'd recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!

Trevor M.  |  Overall Experience 
Clasificación:
4.0

The kind lady checking me back in was so patient with me. I had a heck of a day. Moving is stressful enough. Then when you discover a leak in your basement same day, another large stressor. I don't know why, but I just broke down in front of her. She treated me kindly and offered advice on next steps and who to contact for help fixing my pipes. I don't cry easy, so for her to show compassion towards me, a total stranger... your company needs more employees like her. That's who you want representing your brand. Thank you ma'am!

Kelsey K. 
Clasificación:
5.0

I rate the manager's performance at 125%. Staff is friendly too.

Andy B.  |  Overall Experience 
Clasificación:
5.0

Very helpful! First time renter here, would definitely use this location again.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
5.0

The gentleman that checked me in and out was AMAZING - super efficient and friendly.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent L. 
Clasificación:
5.0

Kaylin Brown greeted me friendly and professionally. You can tell she enjoys her job and is very proficient at what she does. She is an excellent General Manager for U-haul. She made the experience very pleasant.

RALPH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

When I chose the mobile service app do pick up my truck, it told me to pick up the truck at a different location first. Speedys Gas shop. Even in my confirmation notice it stated to be there to pick up the truck, come to find out i needed to pickup my truck at the uhaul facility. Totally confusing and changed our plan for moving.

Amber S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
5.0

They were very prompt and professional.

Grant A. 
Clasificación:
5.0

We have been repeat customers for several years renting a truck every two to three weeks. Kaylin Brown is doing a great job with our rentals EVERY TIME. The truck is out and ready when we arrive with sanitizing wipes in place and the dolly out which is the way she knows we rent the truck. She is friendly and well prepared for us EVERY TIME. It is a pleasure working with Kaylin.

CAROL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis M. 
Clasificación:
5.0

Super friendly staff. Easy check in and check out.

Misty J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
4.0

Truck ran badly and the moving help was1 1/2 hrs late

ROGER C. 
Clasificación:
5.0

The access code is inside the sliding gate?

Kirk K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

We ran into quite a few snags with our move and had to reschedule our truck several times, but they were always accommodating

Paul S. 
Clasificación:
5.0

You guys are great to work with always have great customer service I love coming here to do my business

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Very nice and helpful people working there.

Jason F. 
Clasificación:
5.0

Great service.

DOUGLAS M. 
Clasificación:
4.0

Everything went well---I was very satisfied with the ser vices I received

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack G. 
Clasificación:
5.0

Taylor was the highlight of my day. Her no nonsense approach assured me that I could get my task done in the same manner. Thank you for a short yet sweet effect on my day! Taylor is the sh.t!

GEORGE R. 
Clasificación:
5.0

n/a

James R. 
Clasificación:
5.0

The lady that helped us was very friendly and informative. She made the pickup and return process very easy and prompt. ¡Gracias!

JACOB S. 
Clasificación:
5.0

We only waited a few minutes. The return only took a minute. We had no problems everyone was courtesy.

TERRI L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY B. 
Clasificación:
5.0

Clone representative Callie so all customers are treated as well as I was.

DOUG T. 
Clasificación:
4.0

The windshield was very dirty inside and out making the morning drive into the sun very challenging. The cargo area was also dirty and had not been swept out. We asked if the cab had been sanitized and were told yes, but then a worker was sent out to wipe it down “again.” It felt like the truck had come in and then just immediately rented out. We rent a truck every three weeks usually with exceptional service. This experience was very disappointing.

Care AND Share H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEREMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Nothing, i got an excellent service.

GENARO S. 
Clasificación:
3.0

Quick service however first trailer was missing a quick link on chain for tailgate pin and no licence plate. My catch !!

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Stellar customer service at this location, both times I've visited!!! I will be soon and drive all the way from Omaha because this one is excellent :)

Amber M. 
Clasificación:
5.0

The manager at the council bluffs location not only resolved the problem with entry after hour but also did an excellent job on the customer service.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW V. 
Clasificación:
5.0

Kaylan and her crew in Council Bluffs Iowa were top notch in their helping me with getting my uhaul boxes. Please let them know that I was entirely satisfied with the service I received.

Francis M. 
Clasificación:
5.0

Truck needs cruise control and your method of computing milage is off should not had to pay and extra ten bucks

Todd R. 
Clasificación:
2.0

I was supposed to pick the truck up at a location 7 minutes from my house. Instead, I was told to drive 21 minutes to a different state to pick up the truck I booked 2 weeks previously. When I got to the location the truck was in between two other 26' trucks, one of which was parked at an angle making backing the truck out very difficult for someone who is unfamiliar with driving a vehicle of that size. Lastly, the driver side door seal was so bad it sounded like the window was open. Would have been terrible for an in town move but driving 44 miles to a different city was unbearable. Overall dissatisfied with the experience.

Evan R. 
Clasificación:
1.0

Was told there was a “Key” to lock the back but under up having to buy a padlock. The front end alignment desperately needed done oh and most of all ....Tell customers to fold the blankets to avoid being charged $28 for a “cleaning fee”, when I called I was told “it's on the back of the van”. We are doing a second leg of our move and will NOT use uhaul.

CATHLEEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

Your customer service sucks. I could say more but I will leave it at that.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN R. 
Clasificación:
5.0

This is a well managed, courteous & professional location. Everyone there has been great to work with & friendly. Anytime I need a rental I'll come here.

DOUGLAS G. 
Clasificación:
5.0

Online Ubox info for rented unit

SEAN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

CONNIE S. 
Clasificación:
5.0

Great place and amazing staff!! The only business around where the process to obtain their service is easy and quick!! But even more so, how the staff treats you, is completely unheard of these days. You are treated like a person or a friend who is willing and wanting to help you out. I will always use this location for ANY future rental needs!

Justin C. 
Clasificación:
5.0

I love the whole experience old manager Robert and whole crew excellent. New manager Kalyn (forgive my spelling) is excellent. Transition excellent, the whole U-haul experience at this location just gets more and more ORANGE.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

The service that I received from the staff was do amazing! I was greeted kindly; assisted quickly; and the staff was very helpful such as driving the U-Haul rental over to my U-Haul storage unit while I parked my car. Outstanding team! Thanks, Charlee C

CHARLEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
2.0

The dash light were inoperable and the tail light had a disconnect and did not continually stay lit. This truck should have been marked out of service!

Amy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duncan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I'll definitely go to this location.

Amanda B.  |  Overall Experience 
Clasificación:
4.0

I did not get her name. The gal working Saturday October 3rd around noon did an awesome job. Several people, including me, were returning rentals at the same time and she was the only employee there. She did an awesome job. Gracias

BARBARA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

Don't charge me fuel cost when I fill it up all the way before I come back

Gage K. 
Clasificación:
4.0

Another person to answer the phone. Called right after 7AM, and got an recorded message. Waited 13 minutes waiting to get a person on the phone.

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA H. 
Clasificación:
5.0

never had a bad experience

RAE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAY B. 
Clasificación:
3.0

Two things, my gas tank was 1/4 full! So had to go to the gas station right away. When people are moving it would be better to have a full tank. Also I paid for an appliance dolly and got home to load up and they hadn't put it in the truck so had to go back. Moving is stressful so those two things caused extra stress

CORINNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy K. 
Clasificación:
4.0

The man who gave me the rental exaggerated the gas by about an 1/8 of a gal ( about $15). Had I not taken a picture of where the tank was when I left he would've screwed me over. The gentleman who check me in upon return was great. He was very nice and accommodating and I liked him immediately.

DENINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARROLL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R. 
Clasificación:
4.0

We were told by the representative that we were overcharged for mileage and she would process a refund to my credit card, but then we received our email receipt and no credit was given and I also confirmed with my bank it was not done. So we will now have to call again

Shane W. 
Clasificación:
5.0

Great staff! Efficient and courteous as can be.

Sean F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA W. 
Clasificación:
5.0

The Council Bluffs location was amazing. The guy inspecting my truck was professional and helped us get the stuff out of the back of the truck and then when I went inside to get the receipt the two ladies in there were amazing. Very clean facility very accommodating I would recommend this to anybody renting a U-Haul. U-Haul came to my rescue when I needed them the most so I would recommend U-Haul to anybody. I am very grateful for what you guys did for me and I appreciate everything it was my time of need I was on vacation the engine blew up in my car and you guys were there for me and I cannot thank you all enough.

michelle P. 
Clasificación:
5.0

Good staff, competent & hard working.

SEAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C N. 
Clasificación:
4.0

“Cashier” could use a course in “customer service”. He was not “warm and fuzzy”

Edward L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
5.0

Very good customer service.

MAC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK A.  |  Overall Experience 
Clasificación:
5.0

Keep the same employees and GM that I met.

JOHN ALLEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUAINE M.  |  First Impressions 
Clasificación:
5.0

Thank you and I will definitely recommend people to you

Sylvia N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

If I or anyone I know need a storage unit or a truck I would highly recommend this facility

brad v.  |  Overall Experience 
Clasificación:
5.0

Robert was very good to work with and very helpful

brad v.  |  First Impressions 
Clasificación:
5.0

Robert was very helpful in making the selection on the right sized unit to rent.

Richard H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren O.  |  Overall Experience 
Clasificación:
4.0

Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.

Krystal F.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and everything went smoothly.

TJ T.  |  First Impressions 
Clasificación:
5.0

Extremely helpful in getting me on the road. Above & beyond accommodating!

Virginia P.  |  Overall Experience 
Clasificación:
5.0

Above & beyond helpful. Robert & friends were super!

Virginia P.  |  First Impressions 
Clasificación:
1.0

Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.

Melissa C.  |  First Impressions 
Clasificación:
5.0

Serve was excellent. Facilities are well maintained.

Tiffany C.  |  First Impressions 
Clasificación:
5.0

All locators I used were extremely helpful and cooperative!

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.

Mike W.  |  Overall Experience 
Clasificación:
4.0

Uhaul staff and equipment is always in hreat condition with me

LINDA C.  |  Overall Experience 
Clasificación:
4.0

Robert was great. He was literally running the show as others worked the desk at check out. Very efficient

stephen n.  |  Overall Experience 
Clasificación:
5.0

The manager made my experience the quickest & easiest I've ever had with U-Haul!

SHERRI S.  |  Overall Experience 
Clasificación:
5.0

Very pleasant staff easy to work with and met all my needs.

kelly w.  |  First Impressions 
Clasificación:
5.0

Robert was so helpful and nice! So was the guy in DM -

Gail S.  |  Overall Experience 
Clasificación:
5.0

Awesome place!

STEPHANIE N.  |  Overall Experience 
Clasificación:
4.0

very convenient

Jack J.  |  Overall Experience 
Clasificación:
5.0

The storage unit was easy to find, had plenty of space and was clean.

Augusta C.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service. All employees were professional and helpful.

Randy M.  |  Overall Experience 
Clasificación:
5.0

Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!

Jeanette S.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Gail S.  |  First Impressions 
Clasificación:
5.0

Mr Danner was super awesome and helpful!

Gail P.  |  First Impressions 
Clasificación:
5.0

Good people

Patrick M.  |  Overall Experience 
Clasificación:
5.0

Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! ¡Gracias!

Jeanette S.  |  First Impressions 
Clasificación:
5.0

Great service from start to finish.

jerry c.  |  First Impressions 
Clasificación:
5.0

Great location with excellent staff.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Good customer services

Juan L.  |  First Impressions 
Clasificación:
5.0

Very professional, smiled great customer service

Mindy M.  |  First Impressions 
Clasificación:
4.0

He was a new employee but was knowledgeable and helpful.

Freddy H.  |  First Impressions 
Clasificación:
5.0

Good people

Ray B.  |  Overall Experience 
Clasificación:
5.0

The staff at the Council Bluffs' office were super helpful and friendly! ¡Los recomiendo!

kirk C.  |  First Impressions 
Clasificación:
5.0

Thanks for delivering I-Pod a week early!

betty t.  |  Overall Experience 
Clasificación:
5.0

Best in area hands down

Dane B.  |  Overall Experience 
Clasificación:
5.0

Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.

Josh C.  |  Overall Experience 
Clasificación:
5.0

I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box

Sam R.  |  Overall Experience 
Clasificación:
3.0

There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.

STEVEN C.  |  Overall Experience 
Clasificación:
1.0

When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Very

carrita s.  |  Overall Experience 
Clasificación:
5.0

These people here have been great to me help me out a lot I'll continue to do business with them

Ray B. | Reservación
Clasificación:
5.0

Excellent service including pick up when done

ronald Linda b.  |  Overall Experience 
Clasificación:
3.0

Did have a problem paying over the phone. Employee said payment went through when it didn't.

Adrian S.  |  Overall Experience 
Clasificación:
1.0

This email is not Justin t. Quit emailing me bills.

justin t.  |  Overall Experience 
Clasificación:
4.0

Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.

rick s.  |  Overall Experience 
Clasificación:
4.0

During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.

sherlene e.  |  Overall Experience 
Clasificación:
4.0

UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx

david j.  |  Overall Experience 
Clasificación:
5.0

Great Experience

JOEL D.  |  Overall Experience 
Clasificación:
3.0

Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.

FRED L.  |  Overall Experience 
Clasificación:
5.0

The girls working were great very friendly

BRENDA C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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