Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

3,528 reviews

150 Fairmount Ave   Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

(617) 361-3050

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(617) 361-3050

150 Fairmount Ave
Hyde Park, MA 02136
(@ Truman Pkwy-No On Site Parking-Limited On-Street Parking Only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

BEVERLY C. 
Rating:
4.0

Customer did not leave a comment.

Elwood G. 
Rating:
5.0

Customer did not leave a comment.

KAY K. 
Rating:
4.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Staff member was positive and helpful. Drop off was so quick!

RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

DESSIRREE K. 
Rating:
1.0

The employee at this location was super rude and failed to provide the utility dolly. Also the location had no dropbox or key slot so I had to wait almost 3 hours over the phone to get instructions on how to drop off the key!

LEANDRO Q. 
Rating:
5.0

Thanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞

Karmela Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

Customer did not leave a comment.

SHAUL K. 
Rating:
4.0

Customer did not leave a comment.

RONDA P. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL W. 
Rating:
5.0

the experience was good

MARY P. 
Rating:
5.0

Customer did not leave a comment.

YESSENIA S. 
Rating:
5.0

Always pro and friendly at this location.

BRIAN M. 
Rating:
5.0

The staff was very nice and helpful. It really felt like everybody knew what to do and how to make things go quick and smooth through the whole process. The only thing I would recommend is to check the starter on the van I rented. I was having trouble getting it started a few times. But that has nothing to do with the staff. They were great.

SHAUL K. 
Rating:
2.0

Truck had garbage in it when I picked it up

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

pamela R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD GEORGE C. 
Rating:
5.0

The team was very kind

HOLLY K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

ELVIN P. 
Rating:
2.0

My Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.

Keith C.  |  First Impressions 
Rating:
5.0

Everything was done well and expeditiously.

JOSEPH E. 
Rating:
5.0

Thank you very much!

Jerel F. 
Rating:
5.0

Jose was very help full. The only thing I could say. I got charge 13 dollars for fuel. I brought the truck back with the same amount that rented to me.

ANDRES P. 
Rating:
5.0

Staff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.

GLYNIS W.  |  First Impressions 
Rating:
5.0

Everything was good

ESOSA E. 
Rating:
5.0

Nothing, Hyde Park-Milton in by far the best UHaul office in Greater Boston. Even their restrooms are spotlessly clean! As are their trucks.

RICHARD M. 
Rating:
4.0

The truck was dirty when I picked it up and I got charged $25 for a Cleaning fee. Won't be using uhaul again in the future.

DONAL B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

My truck had some issues. The body was damaged and the box was not clean

PIERRE V. 
Rating:
1.0

Customer did not leave a comment.

Kaela C. 
Rating:
5.0

Great customer service

PAULA P. 
Rating:
3.0

Price

Genasia P. 
Rating:
5.0

personel are the best

RALPH K. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC C. 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
5.0

The customer services are wonderful on Truman Hwy

PERRY S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Great location, efficient and friendly.

BRIAN M. 
Rating:
3.0

I was quoted $45 for an estimate of 10 miles at the time of rental and then I only used 5 miles so I was expecting a charge of $40 on my credit card. I was met in the parking lot by an employee on my return who rushed me off the lot, said I was “all set” and that they would email my receipt. I just looked at the receipt and I was charged a bogus $25 cleaning fee that I was never told about. I was in the truck for a total of 35 mins and moved a washing machine with it so I'm really baffled at what “cleaning” needed to be done. It was a raining and the truck was covered with dirt and leaves when I got it

JARED H. 
Rating:
5.0

Customer did not leave a comment.

MYRA D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE F. 
Rating:
3.0

Staff was helpful, nice.

DELANCE S.  |  Overall Experience 
Rating:
4.0

Your employee at the desk on (Sunday)be a little more professional…. I was not greeted because he was too busy on his cell phone…. I came in and told him I'm dropping off warlier than my contract and all he said was where is the key and told me I'm all set…. I asked for a receipt and was told you'll just get an email…. I asked about the refund difference and he said just look at your receipt…. So not professional at all…. But my initial check in to rent a vehicle was one of my best and knowledgeable experiences I've had ….

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

I won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan

james c.  |  First Impressions 
Rating:
5.0

Great experience. Martin and Joseph provided excellent customer service. The Cargo Van I rented was clean, held a lot of boxes and was easy to drive. It was my first time renting a van. Thank you.

PHYLLIS K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

The front desk employee was courteous. He made the transaction very easy and it went smoothly.

XANDRA N. 
Rating:
5.0

Outstanding service.

MARK V. 
Rating:
1.0

The absolute worst U Haul location I've ever done business at. They also gave me a truck that they knew was broken so my stuff got damaged. They are overcharging me. I'm very angry with this experience. Never doing business at this location.

ANTHONY P. 
Rating:
1.0

Help the customers not take advantage of customers nor rush them wen it's not busy this was the worst experience ever and I have yet to speak with someone with authority there

ROCHELLE L. 
Rating:
5.0

Martin was excellent. He was extremely profession when we picked up and dropped off the truck. He explained everything to us and made the process seamless. I'm so grateful to him for his excellent customer service.

CHANDA C. 
Rating:
5.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
5.0

Keep up with the good customer service

MICHELLE T. 
Rating:
4.0

Customer did not leave a comment.

ROBYN B.  |  Overall Experience 
Rating:
1.0

Was a Huge discrepancy re: gas out reading and refueling cost at gas station. Need to have a discussion with General Manager to find a resolution.

MARCUS H. 
Rating:
5.0

Couldn't have been better, from beginning to end. The person that checked us in was knowledgeable, efficient and pleasant. Super competent. Highly recommended! And great location as well.

ERIC M. 
Rating:
5.0

There was a problem with the online reservation, however the staff worked hard to help us get a unit. I’m very grateful.

JAMES E.  |  First Impressions 
Rating:
5.0

Give your clerk a raise. His level of professionalism and efficiency was amazing!

NATALIE M. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

No comment

HERBERT O. 
Rating:
1.0

The customer service was nonexistent at this location. I walked in to drop off my rental. The counter associate barely looked up from his phone to ensure me my receipt would be sent to my email. Very frustrated with the charges and process of trying to communicate with the company.

Hannah O. 
Rating:
5.0

Customer did not leave a comment.

Martin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA B. 
Rating:
1.0

Tell em to find new placd

MALIK W. 
Rating:
5.0

Great customer service always friendly

PAULA P. 
Rating:
3.0

Make sure there's someone there to open the store st 7am, the employee had to open at 715 and caused me to be late over the day. I didn't get out of uhaul store until after 745. Killed my day. I wasn't the only one there were 4 other customers waiting to get in.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Paul V.  |  First Impressions 
Rating:
4.0

All good …!! Descuento a sus clientes …más usuales …!!

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

ALVIN W. 
Rating:
5.0

Hyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.

DIANNA R.  |  Overall Experience 
Rating:
4.0

The Norwood location would have been closer to our home in Defham, but understand that the need for a 5x8 trailer at Hyde Part might be the reason

George W. 
Rating:
5.0

Nothing

DAN B. 
Rating:
5.0

The Service Rep Mr. Ortiz, is the best service rep I have come across in years, very efficient and patient in making the process easy of getting the rental vehicle.

PERRY S. 
Rating:
4.0

The employees were efficient at checking customers in and getting them to their trucks quickly. They were polite and helpful. I'm not sure about all the trucks but my truck was not in great mechanical condition. The front end rattled as I drove and when I pulled out the ramp to begin loading my belongings, there was roofing debris on the ramp that had not been cleaned off.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Nicolette E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Cleaning and disinfecting was needed in this truck For and one way trip.

ROOSEVELT R. 
Rating:
5.0

Customer did not leave a comment.

ORAL H. 
Rating:
4.0

Customer did not leave a comment.

BERNARD H. 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL W. 
Rating:
3.0

The location and the truck were just ok. The employees were nice and helpful though. My truck's radio didn't work and the truck seemed , , but old. It did seem clean though.

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

jean carson r.  |  First Impressions 
Rating:
5.0

We're so much appreciate for the great business 👏👏👏👏👏👍🏼

Karmela Y.  |  First Impressions 
Rating:
5.0

Service representative at location when we picked vehicle up was very courteous and professional; he explained everything well and made sure we understood how to drop vehicle off after hours

Robert D. 
Rating:
5.0

Staff was awesome. Answered all my questions and were all helpful

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

Quick in and out. Friendly staff.

David R. 
Rating:
3.0

The employee gave me a truck that was blocked off my other trucks. I had to ask him to move the others so I can get out. I feel like they weren't prepared for my arrival when I booked days in advance. They need better customer service skills.

STEPHANIE V. 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN R. 
Rating:
2.0

Exhaust leak ( engine noise unbearable),gas fumes in the cabin. Truck banged up in sides. Customer service was 70/100

VINCENT B. 
Rating:
1.0

Customer service, this young boy was rude.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

Maikel P. 
Rating:
5.0

Customer did not leave a comment.

EVAN Y. 
Rating:
5.0

Smooth transaction. Professional staff, friendly and efficient.

RORY B. 
Rating:
5.0

Customer did not leave a comment.

YOAV R. 
Rating:
5.0

Customer did not leave a comment.

VERNEE P. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

On site parking would be nice

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA G. 
Rating:
4.0

Thanks for the help guys. I was a little early to get the van I reserved, but since it wasn't back yet they gave me a 15-ft truck for a few hours instead. Worked out well.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Darron the Manager who checked me in was super professional, personable, and speedy on the check in - gave me all the info for the rental van that I needed - even let me keep the van an hour longer than scheduled due to the rain and traffic a great guy, and I would recommend this location to anyone - they are pros!

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

Weston M. 
Rating:
5.0

Darrin is awesome. So helpful and professional. A good problem solver!

MARIE H. 
Rating:
4.0

Customer did not leave a comment.

Bruno Z.  |  First Impressions 
Rating:
1.0

It’s Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul’s staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER

TANIA l.  |  First Impressions 
Rating:
3.0

There needs to be more staff available to help customers with what they need and it was very crowded..

Renee S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linnay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose a.  |  First Impressions 
Rating:
4.0

Looked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.

Stephanie R.  |  First Impressions 
Rating:
2.0

A majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.

aleta b.  |  First Impressions 
Rating:
5.0

Darren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.

gia r.  |  First Impressions 
Rating:
5.0

He was a good sport

melissa v.  |  First Impressions 
Rating:
5.0

The young lady was very nice also the manager

soni l.  |  First Impressions 
No reviews have been submitted for this location.

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