My unit was not swept and there was a sock in it. However, the two employees that were working 4/14,, were very helpful & friendly. Very good experience.
Allan W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Hyannis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the staff was extremely pleasant and professional.
Kenneth MA little WD-40 on the coupler tightening knob would have been helpful as I had to unhitch and re-hitch the trailer every day of the trip. Other than that it was an excellent experience.
Andy SGreat
SUSAN CYour sales people were excellent !
cheryl pI was given a quote for the known mileage beforehand, then charged another amount when I brought it in. When I said my quote was $139 the fellow said he couldn’t respect the quote because it wasn’t him who gave it. Never again
Bruce CCab interior can be better vacuumed every thing else good.
William LPick-up was wonderful. Prompt and friendly service. Drop-off was unpleasant. Arrived 10 minutes before close at the drop off spot. I was initially ignored, and then asked if I would park the trailer in a specified space. No problem. After waiting for a few minutes, I was told to use the "app" to check the trailer in. There were no other customers at the facility, but he was "too busy." Lazy and disrespectful.
Brian LWhen I dropped rental vehicle off, the young woman there--MollY R, I think...?--was all by herself and over worked--the place was busy. I assume some one else did not come to work on time or something--I do not know. But the young woman was great--outstanding. She did not complain or gripe. She was nothing but friendly, efficient and professional, and got my rental checked in and me out the door very quickly. She should get a raise and a promotion! Thank you
Christopher GNot enough help
Charles AThe 24/7 self pickup and drop off is the slowest most painful process and I will avoid it at all costs in the future
Christopher JCorey was knowledgeable, friendly and helpful and the sales staff was kind. I highly recommend.
Donna GTruck was great Had trouble with the app several times (and I make software products for a living!) Couldn't set return date on a different day (on computer), couldn't get fleet rate for mileage without talking to a human, return could not determine my location (tried many times). and there was no barcode to scan at location. App sucks. Truck great. People at location ok. People on phone GREAT. I will tell anyone to only deal with UHaul over phone
MATTHEW WNothing at this time.
Michael CVery nice truck rental
Robert MMolly, and Noah, were awesome
THOMAS MNot enough people working at Hyannis. Customers enter well stocked showroom but there are no workers at the 3 customer service stations. There is a sign on the first one Advising customers to use the walkie talkie on the desk to contact an employee. An employee came shortly after making the call . Staff (Joseph) is great !
Dennis MNo need for improvement; the team at Uhaul in Hyannis is exceptional. They are very helpful & responsive. The Hyannis location is also very well stocked with useful items such as boxes & other packing materials.
mary eDropped off Sunday night only thing is that I am a aliderit when it comes to the email on the Drop off box about go to something like uhaul com/share or something like that.my apologies. I put gas in it to 1/2 tank like I was told to any questions about this text or call me. 774 313 0356 thank you uhaul.i have rented before on many occasions.
kathleen s | First ImpressionsVery helpful staff!
Atanas IWhen I arrived to pick up my truck it had been given to another customer! Lucky they had another truck available. Having reserved it a week advance, someone made a big mistake!
Jane AThis was not the location I originally signed up for. Having to go to Hyannis for the truck rental added an hour onto my day. The Orleans and Dennis locations would’ve been more convenient, but they don’t have any inventory available, because they say that all the trucks are kept in Hyannis. It was misleading to find out at the last minute that I had to travel up to Hyannis from E Brewster. Thank you
Mary BNoah who works at the location was fantastic.The truck I rented sounded like it was having some engine/gear issues, but it got me where I needed to be. And it was clean. Probably just needs some maintenance done.
Helen COnline reservation allows one to decline insurance coverage. No requirement to produce insurance carrier and policy number. At checkin counter, agent says declining requires policy info. Result: charged $11/day. Very dissatisfied that online system does't alert customer to provide info or bring to checkin. Very sleazy move to trick unsuspecting customers and squeeze more money by not being upfront. Very bad for your brand.
Anthony SThis experience was great! I forgot the associates name however she was awesome!
John DEverything was great. Thank you. Mickey, Molly and Joe were instrumental in me having a great rental experience.
Robert FThe pickup was in good shape and worked great. My trailer was a little beat and could use some maintenance- the forward fender attach bolts were missing on my trailer but it didn't negatively impact the use nor safety of the trailer. Just looks bad.
Seth DGot charged for dolly as it had broken loose from bracket breaking the seal, oh well
Scott SDoor would not open easily. Fix that door. Otherwise equipment was clean & in good shape.
Kathleen MI filled out on line for the rental, once there, two manager types too busy BS with each other I had to wait in line for a “kid” to take down most of the information I I completed on line, while he sat eating a donut in one hand using one finger from other hand henpecking the keyboard!!! I mentioned faster to put down donut and use two hands or fingers on keyboard. Got a smile thought big joke……. Also 5x9 trailer not 5x9 it was 42” wide 40” at tailgate, had to come back to endure more lost time, one sharp worker mentioned some 5x9 larger, there was one 58” so I had to drive Hyannis to Orleans twice due not trailer being too narrow and lost lots of time @ U-Haul we don’t Hyannis!
Rob GU-Haul truck was parked in the spot (very s mall spot for what is advertised) I reserved and paid for. It took over 40 minutes for staff to move the vehicle out of the spot. I went to exit the security gate only to find that a remote was needed to open the gate. I had no idea that a remote was needed. Never was offered. Even on the reservation page.
Rico G | Online Move InReally I was very pleased with the service, kindness of staff, helpfulness
lori cThe girl who waited on me was Rude & treated me like I was less than desirable. I am almost 60 yrs. old, in cust. service & have never been treated that bad. Her " I am Better than you attitude" turned my stomach. She needs to learn her job skills better.
GEORGENA SWe picked up in person and the process was extremely easy. After inspecting the truck we had a few items we wanted to review with the staff member. After finishing with the customer he was helping he came out and went over the vehicle with us. We never felt rushed during the process. He explained everything.
Cheryl MVery good thank
Igor SI have used this uhaul in the past. I do not like the self return system. This should be handled by an employee.
John CNot a thing. Both morning and evening shift personnel were kind and helpful.
John PThe app is terrible. Needs improvement.
Robert Hgood service the staff very good ..
Hector PNa
Matt CNo communication.
Jennifer PStaff was very polite and helpful!
Valerie SBarbara was very helpful and understanding of my situation. Thank you.
Steve H | Overall ExperienceThe store and its employees were great. Fast, efficient, ready, and pleasant. The U-Haul software is horrible. It would not let me check in online. The order was wrong when I arrived. The software also showed my rental was $2,800 when it was $550. Get it together.
Clinton KGreat and helpful staff
David SEveryone was so helpful
wayne s | Overall ExperienceCustomer service is great
Denise HI was charged twice for the rental truck. Also, got gas service fee which is incorrect. I returned the truck with a a quarter tank and receipt said it was an eighth left. I have the pictures and they were uploaded. I didn't really expect this type of service from uhaul.
Andrew RPersonnel were helpful but shorthanded and overworked. Had to wait awhile to check in my vehicle. Mobile app would not connect.
James KAttendant was rude and nasty.
Douglas SOutdoor unit had plastic sheeting lining the ceiling of my unit. It decayed over the years and left fragments of decomposed plastic over everything leaving a mess. Wind came through over the walls with no seal at the ceiling so this caused your plastic sheeting to flap and disintegrate all the more quickly. Terrible design flaw for those outdoor units
david m | Overall ExperienceThe team at the Hyannis location was EXCEPTIONAL. I am a very panick-y person, and they were all so calm and helpful with answering all my questions. I will absolutely use the Ubox service again the future because of the incredibly helpful staff.
Tony PEmployees we worked with professional and helpful.
Greg HThere was a bit of confusion concerning the delivery of my U-Box, but everyone I spoke to from phone support to onsite staff was amazingly nice and wonderfully helpful in tracking it all down and sorting it all out. Everything ended up exactly where it needed to be exactly when it was supposed to.
Kyle MWhy did I have to give the telephone numbers to TWO people before I could rent a truck? When did this become policy? And I think it BS to go from $1.19 a mile during the week to $1.39 on the weekend. Next time I need to rent a truck, I will try another company.
John CDuring the rental, the driver's side rear tire of the trailer went nearly flat. I filled it with air and was able to get it back to the location but someone should check it.
Donald AExcellent and prompt service. Joe was great! Will definitely use this facility for future needs
BRIAN CThis store needs a tremendous amount of work. Their call system is glitching. Selecting anything related to U-Boxes or current reservations literally hangs up on you. Selecting the option to make a new reservation is the only way to get into contact with anyone and then they don’t know how to forward you on to the applicable sectors. The moving company I worked with also said that working with the Hyannis location is their least favorite because it is always a hassle and they will have someone to help you out tomorrow. Not the day you have scheduled through the app or online. The only useful thing was the text support line. Those people deserve a raise.
Mackenzie ENeed more staff. Too reliant on people using app or self service.
Robert WVery friendly and helpful group of people. Great storage units and kept very clean.
JUAN P | Overall Experienceexcellent service from employees.
CLAUDINEI M | First ImpressionsSome of my furniture got rust damage which I wasn’t expecting. I was told that the unit was climate controlled and supposed to prevent any poor weather conditions from entering. Other than that, the unit was spacious and clean. The staff were very friendly and helpful.
Britney A | Overall ExperienceVery friendly, helpful and a convenient location. Thank you.
JUAN P | First Impressionsvery nice staff
Diana W | Online Move InI need to say this I’m just stable and I parked out front there’s another vehicle beside deer Park there and they were putting boxes in the car and I parked beside him and I pull up farther than them and I go inside I’m still in line waiting waiting I finally go up and some guy comes in at work here and said I have to move my van because it’s in the lane and I’m like OK so I won’t move it which wasn’t easy for me believe me and I come back in and there’s five people in front of me now so I’m waiting and waiting and waiting in line she finally text me again and the girl at the desk was very nice she’s very helpful but the guy who told me the movie was very rude to me he was very rude to me since you’ve got to move it right now so I go to the place now I’m disabled and I got a van in and it’s uphill in a ramp and there’s railing in front of my thing so I can’t put the boxes out there up I got a move him up and then put them in very hard for me and my girlfriend was there and she was so mad that it took so long inside she start arguing with me and we broke up I tell you I will never ever use you guys again and I’m gonna tell everybody about the situation I am disabled I shouldn’t be treated like a second-class citizen
CHARLES M | First ImpressionsEasy process, clean unit
PETER W | First ImpressionsPoor customer service; bad corporate policies; terrible and stringent policy of locking units after only two days late on a payment; lost hundreds of $$$ because of said policy; complained to corporate _ nothing was done; the only positive aspect was the hours of access & the key fob button. Otherwise, U-HAUL treats their loyal customers like shitheads. Terrible. Terrible. Terrible...
Scott L | Overall ExperienceThere wasn’t specific information about the split level unit, because when I googled it I had a different understanding based on pictures on a uhaul website (it made it look like part of the unit would be on the ground, and part would need to be accessed by a ladder, like split into 2 units within the unit if that makes sense - as opposed to the whole unit being up a flight of steps). So I couldn’t move one of the items of furniture in there because I was so physically worn out from the move. And I was told in the initial email it would be on the first floor so I had assumed it was the actual floor. I selected it because it looked like it was discounted but really it was just the normal price of that unit, it was confusing. If I had understood I would’ve paid for a first floor unit that was on the first floor.
Chloe G | Online Move InStaff was knowledgeable and friendly!!
Jill S | Overall ExperienceOnly issue I had was yet another price increase. Not only with Uhaul but everywhere and at some point you need to stand on principal and say enough is enough. Pricing is out of control and I would prefer to just store it elsewhere than continue to get gauged.
helder r | Overall ExperienceJake provided some of the worst customer service I have experienced in many years. Jake is rude. He over talks his customers & shhhhed my husband. Jake refused to complete the sale of a storage unit at the counter and told us to back to our car to down load the app and complete the rental ourselves.
Kirk F | Overall ExperienceSafe, secure. Always helpful, and staff view the extra mile.!
Sean K | Overall ExperienceEveryone at the Hyannis location was friendly, informative and pretty awesome especially when my Mom and I needed to rent a truck on the fly to move a bed. THANK YOU!!
Michael C | Online Move InUnfortunately, the app was not functioning the evening before move-in, nor the morning of move-in and I was unable to connect with the office due to a phone issue hence the low score. Otherwise the staff at the facility was very helpful specifically Jake, and once I received instructions, the access and move-in and actual storage unit was excellent
Janet W | Online Move InThxs
Joseph B | Overall ExperienceInitially intended for my daughter moving into an apartment instead dorm living, which made it difficult for us however on your end everything was wonderful thank you so much.
VALERIE B | Overall ExperienceVery friendly and helpful at the Hyannis, MA site
Rich W | Overall ExperienceBarbara Kelly-amazing. And her husband. I think the manager-amazing!!!❤️. Some of the other staff especially answering the phone were terrible😡. Clueless and rude. Did nothing to help only hinder my storage-truck rental goals. Hope it gets better🙈. Thank you
LAURIE F | Overall ExperienceOutstanding staff,very helpful,they go out of the way to help you.thankyou
Robert G | First ImpressionsMy experience has been wonderful. Grateful for the fabulous staff. Lucky I could even get space. Thank you Devin, Jacob and staff for being so kind!!!
Sheri L | Overall ExperienceAll was good other than the 6 feet ceiling height in storage units. Posses challenges
GARY G | Overall ExperienceWas not happy to find that after a snowstorm my storage unit had snow in it. The inside roof insulation had all fallen off. My two laptops & many other electronics were ruined after having sat in melted snow. No one said anything about the unit not being safe from to much rain or snow. Had I known that I never would have taken an outside unit.
Joanne S | Overall ExperienceThey were busy and still took the time and very helpful
Julie S | Overall Experience‘No’s & average’ for broken gate, not well maintained. So not secure, & misleading. Otherwise, great cust service! They need a raise & more help! Sara was very professional & accommodating, from my call, to in person contact on Fri, 4/14/23. She told me she wouldn’t be there when I arrived almost an hr later, but assured me, Tom would assign me my ‘new’ storage container. Low & behold, she was still there, due to being very busy & the 2 were bogged down w/all kinds of things going on, in & outside w/ppl. They’d even had an auction earlier! Sara was very calm, polite & friendly at all times, to everyone, despite the obviously stressful time she was immersed in...Well after she was supposed to have gone home! Tom was kept busy outside w/just sporadic moments in, to help Sara w/different ppl & issues, incl computer. I had to wait a good hr, myself, so had time to observe everything going on. And pretty much everything did, w/a wide variety of ppl w/numerous requests & problems. Tom was very friendly, smiling w/everyone, & disarming impatient ppl w/his friendly demeanor, as if it was just a regular day at the office. When clearly, it was not. They easily needed at least 2 more knowledgeable ppl on. When I finally got my much awaited storage, I walked right by the swiper, to the gate. I was just going to walk in, to see my spot. So just passed it. Back inside, Sara, finally leaving, told me ‘the yellow post’. But again, I just went for the gate!😂 There were numerous returned rentals lined up I walked around, so I guess on foot, I just didn’t see it. I went in again, now to Tom, holding down the fort solo. Knowing I’d been there a very long time, he finished w/his customer & immediately came out to show me the ‘yellow post’ Sara told me it was on...Before the gate!LOL We both had a good laugh & I again thanked him very much, while telling him how great they both were under so much pressure, when so short handed. I called them ‘the dynamic duo’! And certainly were! They obviously have a good working relationship & their personalities complement each other well. Not 1 being laid back & the other more tense, under stress. It could have easily been 2 nervous, tense nellies, that would have fed into some antsy, impatient ppl waiting. Everyone kept cool, all around. I engaged a couple ppl for distraction, myself. My one complaint has nothing to do with them. The back gate is broken. Wide open. What’s the point of ppl thinking their storage is safe behind locked gates? Especially w/prices stretching some pocketbooks. I’m a senior, myself. My unit is close to that wide open gate. I can easily be seen from well outside it. If I’m there later, do I feel safe w/no one else outside close by? NO! We, as customers paying for a ‘secure’ service, should feel our belongings are safe, yes. More importantly, WE should feel safe, when at our units, alone. Upon my retun today, I also returned scissors I had to go back inside yet again for, yesterday, B/C my new unit had a zip tie on. In a hurry to leave, I forgot to return them! 3 Different ppl were there, w/just 1 client, in an empty place! The 2 guys I spoke with said it was a very slow day. Told them they were definitely needed the day prior! Returned the scissors & asked about the gate. I was told by Sara it wasn’t working right, but I didn’t expect it to be wide open, totally non functional. Both guys said it’s a regular problem w/it. I said I didn’t think it was right & I would be there a lot, solo. And will be concerned. I rented thinking it was going to be secure for both people & their things. I would think U Haul makes enough money to keep their gates working well at all times. Why pay extra for after hours, if you can just go in? Worse, if it’s late, dark & you’re alone in that area of Hyannis. No thank you! I went to Sun Self Storage a couple days prior & no question that was secure. For everyone & everything. They were even less $. UHaul is closer & for $20 more w/all the back ‘n forth w/things, I went w/UHaul. If I’d known there is a regular problem w/a broken gate right at my unit, I would have gone further for $20 less, + a Sr discount & no required ins costing more on top of rental fee. Guess I’m glad I’m paying the extra for ins here, now that I know there’s no gate secure storage at this location. If something happens to a customer, especially at night, cameras, if working, are not going to help prevent it. Especially when so close to the exit. A SECURE gate will. They don’t seem to care it’s a regular issue. I’m retired from working w/NYC crime. It all happens very fast. I’ll see how long it takes to fix. And STAYS fixed, since I was told it may only last a day or 2. And I’ll keep my eye open for another locale I will feel safer at. I need storage for a little while. Same size is no longer avail at Sun.
JOANNE L | First ImpressionsStaff was friendly and helpful. Storage unit was clean.
Pauline P | First ImpressionsI cannot comment because I do not use the store just yet When I using the Then I can comment I don't I do not Put my stuff in as yet But as far as I can see The stores is clean And I love i
Petagay V | First ImpressionsI really appreciate everyone attention, the nice lady on the desk was very helpful. I do totally recommend UHAUL.
Meire B | Overall ExperienceAlways friendly and helpful service. Thank you.
ROBIN T | Overall ExperienceIt was easy peasy. Thanks
AARON R | First ImpressionsI’ve been working with U-Haul since 2019. Your staff especially your management team are always nice and courteous and go above and beyond to make sure my experience is stress-free.
elaina k | Online Move InAccess to storage entry with card horrible, never worked, elevator horrible to raise, been advising Mgmnt for 9 months never fixed.
Thomas O | Overall ExperienceAny contact was courteous and professional.
Donald B | Overall ExperienceIt was excellent good job to everyone of you
rosalee b | Overall ExperienceRenting a storage unit was a painful process. It took 3 calls and 2 trips to the facility. I had the unit for a week and never used it but had to pay for the full month. I was also forced to buy the lock that the staff put on the unit. The experience was awful and I will recommend that no one do business with U-Haul.
John A | Overall Experiencei got a sall unit and had 2 movers waiting for another unit. terribly service.
cameron b | First ImpressionsJulie and staff at Uhaul in Hyannis are wonderful!! Would use it again.
joanne F | Overall ExperienceThe 1st girl who tried to help me, tried. I was under a very stressful situation ,had to be moved out of the place I lived at within 5 hours, a near impossible task. I told her how much stuff and what kind of things I had and at least I got the right size truck. She made no mention of the moving company being out of state and there was no way to personally get hold of them. I was under a lot of stress and not able to navigate emailing them at cetera. The movers were very careful and considerate in moving when they finally arrived an hour later than scheduled. I understand it wasn't their fault as they came from out of state and hit traffic. Would be nice to know that if Uhaul was going to recommend movers they would pick somebody closer more local. The storage unit however was half the size of what I needed. And so by the time I went to move in the next morning the larger unit was no longer available. And so I had to rent a second unit costing me more out of my budget and Uhaul offered no discount no apology no nothing. The 2nd gentleman that tried to help was Grumpy and very snappy, matter of factly with me. I get you probably hear a lot of sob stories but when people are under a lot of stress it would be nice to have more of an empathetic ear.
Cynthia P | First ImpressionsI always used U-Haul services and I always was happy with them
rita m | First ImpressionsMuy feliz por lo facil y seguro me gusto mucho excelente servicio
Jinmy M | Overall ExperienceI was a tenant of U Haul for 14 years. 1 Each year my rent went up 2 My roll up door on my unit did NOT work properly for 18 months buttt you still got your $ on a monthly basis. Even as staff and managers were told on a monthly basis I still paid my monthly price and had to endure another rate hike before the door was fixed. 3 Your increase letter always stated the increase was due to daily checks of the grounds a d sweeping between rows of units. I never noticed the area had been swept. I am sorry to say but sometimes the truth hurts. Having to be living on Cape Cod one only has so little to choose from of course.
MARC R | Overall ExperienceOnly two younger men who were professional and helpful, honest!
ANGELA C | Overall ExperienceVery professional , helpful, courteous friendly
Anastasios X | First ImpressionsGeorge and Julie were wonderful. Always there to answer questions and give suggestions. The customer service is outstanding. I am an HR consulting high level person and frankly the atmosphere in the office and on the yard is awesome. All friendly and helpful. Great experience and have recommended to many and will continue to do so. Thank you Julie and George.
Gayle F | Overall ExperienceVery pleasant and helpful staff.
Kathy w | First ImpressionsVery accommodating staff!
Lisa G | Overall ExperienceJulie and staff were exceptionally helpful I needed to switch into a bigger storage and she went above and beyond to make it quick and simple. I called her and she responded right away I'm am pleased that it was that easy.. Thank you
Nicole E | First ImpressionsHave been told by management several different things. There seems to be no standard of what information is passed to employees and customers. Honestly never will recommend anyone to use a u-haul facility ever.
Luis O | Overall ExperienceSuper easy, friendly and efficient check in -
PRISCILLA W | First ImpressionsVery accommodating.
Mary C | First Impressionsin hyannis...Julie is the very best!
wayne s | Overall ExperienceAwesomely helpful, kind and professional staff and management! I initially was irritated by having to wait on hold as I had trouble booking online and as attempting to call the Hyannis office directly to see if they could help. George, manager, answered and quickly eased my irritation as well as panic even managing to get a little laugh out of me. I had my issue resolved in very little time thereafter. George was kind and generous. Julie, manager, and Kai, customer service assoc., were equally as friendly, efficient and helpful. Thank you so much!
Tara F | First ImpressionsThe staff was very helpful and made renting quick and easy.
Jana L | First ImpressionsThis was my second time using this facility for storage. Staff has always been more than helpful in every way possible. Nothing but a great experience doing business here.
Patrick C | Overall ExperienceThere is no electrical outlet near my storage unit It is burned out I need one Thank you for your consideration
Dennis D | First ImpressionsGreat people, communication with all staff was wonderful.
Patti S | First ImpressionsNot everyone has access to a computer or knowledge of there use!
Debra M | Online Move InIt was a pleasure working with Julie and George!
Elizabeth S | Overall ExperienceUnfortunately, when I had a frozen lock issue I was told “not my problem “ as he remained leaning back in his chair sipping his coffee. People like that have no business directly dealing with customers, guys like that need to be hidden!! Otherwise, no complaints!
Michael C | Overall ExperienceBeen customer with uhaul for years … new management comes in and ruin the place for me. Do you want to deal with super unhappy miserable manager ? Ask for July , she thinks that she got some kind of power in there , should I mention she is general manager wife and talking to him was no help , guess she god his “cohones” pretty tight in her hand … I doubt uhaul will post this comment , but I am being honest ! Taking my business elsewhere , should have long ago
Evgeny S | Overall ExperienceEveryone was extremely helpful and accommodating. Matt, Julie and new manager George all top notch!
SHAHANNAH B | First ImpressionsVery helpful and went out of the way to help me.
Matthew D | First ImpressionsStaff was friendly, helpful and knowledgeable. Clearly the change in management has been a huge improvement. Julie is very effective and customer oriented
James R | First ImpressionsI am very satisfied with the rate, convenient and cleanliness. 👍🏼👍🏼👍🏼👍🏼👍🏼
Sharon W | Online Move InSuper professionals, I recommend!! Thank you!
Robison F | Online Move InTHIS transaction was stellar. However my previous experience was not. Trailer hitch was not available at time of appt and no one told me until I arrived. Rescheduled. 2nd appt had to wait 30 minutes to be waited on, even though there was only one customer ahead of me. Was told it would be 2 hours to install but it took 4. No waiting area so I had to walk half a mile and wait at another business. Unacceptable in my opinion. I booked storage here because of convenience since I'll be returning a trailer here. Don't get me wrong, everyone was nice, but the trailer hitch situation was not handled professionally
Brian M | First ImpressionsTenía goteras y me daño las cosas que tenía en el almacenamiento
Fanny V | Overall ExperienceYour staff and management are awful. I was miss lead or lied to several times with no remorse. The locks are all busted up the staff have no clue how to look up stuff on the computer. I was told I would get an extension on the truck and still brought it back that day to see I was still charged that extra day. How can you stit there and tell me you see it was extended just to go back and charge me. Your facility is terrible and the staff need to be retrained oh and I do have pictures of the incident if needed.
Tatiana H | Overall ExperienceThe bathrooms were always clean. Nice facility, good staff.
peter c | Overall ExperienceThank you. Everyone at the facility was very professional and helpful.
Paul D | Overall ExperienceHelpful staff even when VERY busy. Nice people all around.
Barbara H | Overall ExperienceMy move- in experience with U-haul is wonderful. The staff members are very friendly and helpful 🙂. I would definitely recommend this storage facility to anyone.
annmarie e | First ImpressionsGreat service, effortless process, great staff.
Kim M | First ImpressionsWould be a help to have a few more carts/dollies available at both sides of the building. Otherwise, the staff always presented themselves as polite, professional and helpful.
john c | Overall ExperienceGreat staff
MICHAEL M | Overall Experiencestaff superhelful friendly even dealing less comedic customers
John P | First ImpressionsSucked to expensive
steven l | Overall ExperienceStaff at Hyannis ma location is great
Patrick C | First ImpressionsMy only complaint is that it was a bit expensive given the very small outdoor space I rented but otherwise I am satisfied.
James F | Overall ExperienceWhen I arrived, my storage unit was not available The person I dealt with orfered me a smaller unit and did not offer any other solution Very cold person and had no other alternative I traveled about 150 miles and had no choice Why did the telephone operator give me a storage when it wasn’t available? I had a confirmation number but what good was that? What are you going to do about this situation? I’m
RAYMOND S | First ImpressionsI had to upgrade because the truck they said would fit all my things was way too small then they insisted that my things would fit in the storage comparable with the truck I got and lo and behold it did not I had to find somewhere else to put some of my things because they didn’t have another unit available that was bigger even though I said that was probably not big enough and asked for something bigger but they insisted that it would be big enough
Jill P | First ImpressionsStaff is helpful but far from friendly. Garbage always present behind the gate. Once saw staff driving inappropriately (insanely fast and squealing tires) with uhaul vehicle on the property.
sandra p | Overall ExperienceOne problem, I was told you are to get out, nice of them to be blunt after 8 years of never missing a payment
TIMOTHY-24 O | Overall ExperienceEverything and everyone were great... Thomas was exceptional helpful.
Sharon a | Overall ExperienceEverything was excellent. Especially staff. One suggestion would be to show the numbers at the end of the row. (You might be doing that? It looked like fresh paint and you might be updating everything...) Great place- would recommend!!!
Marilyn N | Overall Experiencethey told me of fetors that the people on the phone did not tell me about
Raymond A | First ImpressionsStaff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!
virginia g | Overall ExperienceThomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.
David M | First ImpressionsThank you Uhaul of Hyannis MA
LEE C | Overall ExperienceWhile in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhere
Dorothy H | First ImpressionsI appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.
Robert W | Overall ExperienceDevin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professional
LORRAINE K | First ImpressionsWe have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.
virginia g | First ImpressionsThe best! Efficient, professional, great communication, great units, easy process.
Sandra N | Online Move InThe CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn’t recommend Hyannis location unfortunately.
Marshall L | Overall Experiencestaff was very sweet and helpful....much appreciated during this stressful time
paula l | First ImpressionsAccess gate has been broken for months !
Stephen M | Overall ExperienceVery happy the way I was treated, good customer service.
Sharon a | First ImpressionsEveryone was very friendly and helpful
Pamela J | Online Move InDid not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.
JOHN B | First ImpressionsElevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.
Gerald H | Overall ExperienceThe room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.
Joseph W | Overall ExperienceVery helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.
david m | First ImpressionsI had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floor
Charles T | Overall ExperienceThe unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.
Daryn R | Online Move InI would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I’m very grateful.
Michael C | First ImpressionsMoving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.
Roy C | Overall ExperienceOnly one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.
chesley c | Overall ExperienceMy only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn’t a unit that I expected.
clara a | First ImpressionsThomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!
James D | Overall ExperienceEverything went well in the years I used your facilities .I Will recommended it to anyone Thank you.
frank r | Overall ExperienceThe property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insurance
JUSTIN P | Overall ExperienceVery safe and sanitized truck..pleased with customer service and happy to be a repeat customer.
Debra t | Overall Experience.
Debra S | Overall ExperienceGreat peeps 100 percent plus
Mark F | First ImpressionsThomas Ferreira was very professional. I had a great experience with uhaul.
andrews s | First ImpressionsWe were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to use
michael s | Overall ExperienceThe service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.
kyndal m | First ImpressionsYour employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Thank you
elaina k | First ImpressionsThe location and easy access made it very convent...
susan f | Overall Experiencex
Linda P | Overall ExperienceGeneral Manager was fantastic! Thank you for the great service.
Stephen S | Overall ExperienceKaren Roderick and staff are an asset to your company!
JOHN V | Overall ExperienceBefore going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customer
Curtis L | First ImpressionsFriendly staff
Dennis H | Overall ExperienceAwesome customer service
David D | First ImpressionsThe staff was extremely helpful and really friendly.
Ana T | First ImpressionsMonthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these error
jeffrey b | Overall ExperienceNo comment
anne a | Overall ExperienceConvenient
LEWIS H | Overall ExperienceThe staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..
Eloise S | Overall ExperienceKaren in Hyannis is a true asset to your company!!!
JOHN V | First ImpressionsMy experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.
Brooke T | Overall ExperienceAll the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.
Priscilla S | Overall ExperienceEveryone there was very friendly and helpful
Pat S | Overall ExperienceThe only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.
isabella h | Overall Experiencetrouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.
leah k | First ImpressionsExcellent
fred m | Overall ExperienceKaren is wonderful, very helpful & caring!
krista s | First ImpressionsThey want to much information to rent a unit.. more information then opening a bank acount
claudiA F | First ImpressionsI wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.
valerie s | Overall ExperienceU Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.
John F | Overall ExperienceThe employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.
Marc J | Overall ExperienceThe crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.
chris d | First ImpressionsI had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.
mary b | First ImpressionsThe staff and facility was outstanding. Thank you
joe d | Overall ExperienceEveryone was very helpful and informative.
Staci E | First ImpressionsThe staff was always friendly and helpful. Will definitely store again if in need of storage.
john f | Overall ExperienceBrian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings we
alison k | Overall ExperienceGreat.
Ramose T | Overall ExperienceGood customer service. By gentleman checking me in.
KENNETH S | ReservationThank you, I’ve been a customer on & off for many years & it’s always a great experience! Staff is terrific! -Krista Shamon
krista s | Overall ExperienceStaff was always helpful and access and security was top notch
andrew g | Overall ExperienceWe were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!
Tom K | ReservationVery friendly and helpful staff.
COREY M | Overall ExperienceMichael V. is the best employee you have, he is very polite and professional.
ANNELIESE C | Overall ExperienceYou guys rock! You all were very helpful, polite and professional!
andrew b | Overall ExperienceThe service from the call center was excellent and I had to call twice for my own reasons and each time the representative was excellent as was my check in service at the Hyannis MA store.
CATHERINE M | ReservationBrian, in Hyannis, who I dealt with multiple times through a long moving process, is outstanding, one of the best in the best in the business-knowledgeable, friendly, and gets things done.
OLGA H | Overall ExperienceVery helpful, made completing our move a breeze.
Morgan W | Overall ExperienceFriendly Professional Honest I will recommend 100% to everyone!!!
daniel d | Overall ExperienceAwesome staff!!!!!
luanne r | Overall ExperienceEvery thing was great except for all the seagulls making a mess on my camper.
peter s | Overall Experiencevery helpful and organized. I would not hesitate to use the same facility in the future if needed. would recommend it to someone else without a second thought.
warren w | Overall ExperienceI actually moved out of the unit in 7/7/2018, so I’m not sure why I received emails saying I owe money when they told me I wouldn’t be charged. As long as it’s closed now and I don’t owe anything
Emmaline V | Overall ExperienceVery helpful. For a first time user, I wish I'd been handled the same way when I made my reservation. Folks at the departure location in Minnesota and the arrival location in Hyannis, Ma were GREAT!
Sheryl R | Overall ExperienceVery helpful and efficient.
Brianna N | ReservationStaff was very kind and accommodating throughout the reservation process.
Phyllis M | ReservationVery nice staff Very helpful Will use again if necessary H hickok
hilary h | Overall ExperienceStaff was always friendly and knowledgeable. Location is convenient. The store has plenty of supplies.
Janee W | Overall ExperienceVery friendly and competent staff. Excellent security system. Thank you very much!
david w | Overall ExperienceVery accommodating
Barbara B | Overall ExperienceI rented an outside parking spot for my cargo trailer and camper for over 2 years. The lot was redone last year and looks great. Tom the manager has really improved the service.
DOUG S | Overall ExperienceIt was a convennient place. The concrete going out of the big garage door needs to be leveled.
JOELL O | Overall ExperienceStaff not familiar with UBOX process, it was an issue every time we picked up a new box. And our boxes were not on site the day we arranged 2 pick up. Result - 2 days lost wages. NOT a good experience
Rachel D | Overall ExperienceI called another place for storage and they were very rude, I called your facility and the lady that answered the phone helped me every way she could. I am very pleased with everything she did for me.
Crystal P | Overall ExperienceA pleasure to do business with!
Michele M | Overall ExperienceI called the 1-800 number and asked for RV parking. I was told that there wasn’t any available. I drove to the store and spoke with the great people at the store. She said there was RV storage.
Greg C | Overall ExperienceA great expe!rience
KAREN G | Overall ExperienceGreat service ,great staff
debbie N | Overall ExperienceI would definitely rent a storage unit again from UHaul
Jacqueline S | Overall Experience