Customer Reviews for U-Haul Moving & Storage of Hunters Creek

10,794 reviews

13301 S Orange Blossom Trl   Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

(407) 888-8279

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 888-8279

13301 S Orange Blossom Trl
Orlando, FL 32837
(Where the 417 crosses Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

Giovanni C. 
Rating:
5.0

Customer did not leave a comment.

Melisa T. 
Rating:
5.0

Customer did not leave a comment.

AIRES F. 
Rating:
4.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

Jackie N. 
Rating:
5.0

Customer did not leave a comment.

NELSON R. 
Rating:
5.0

Friendly staff, and my rental was handled quickly and efficiently.

MICHELE R. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

CHEKER G. 
Rating:
2.0

The center was disorganized and our truck wasn't ready. They had to clean it out before we could take it. There was no where for customers to park

Makena H. 
Rating:
5.0

The layout of this facility makes it easy to pickup a rental and get on the road. It's the cleanest facility I've seen.

BRANDT M. 
Rating:
1.0

the truck was dirty on the outside and inside the cab. The staff during the pick up process was not at all interest in the skip the line process to get my keys. saying something in spanish looking at me and laughing while shaking their heads. a female worker did know about my reservation and did help me get the keys. no more uhaul. i will just buy a truck

Todd F. 
Rating:
5.0

They made dropping off an auto transport really easy. Didn't even have to get out of my truck.

Robert B. 
Rating:
5.0

This place has excellent communication skills with their customers and the pricing is on the great side too.

JEFFREY F. 
Rating:
5.0

Cleaner cab was filthy

HECTOR A. 
Rating:
4.0

Employee training on how to use the car dolly/all equipment on property.

BRANDT M. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
2.0

Overcharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100.68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.

Konstantinos P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILBERTO H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL S. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL S. 
Rating:
5.0

Excellent

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

HELEN J. 
Rating:
5.0

Customer did not leave a comment.

Branda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIX S. 
Rating:
5.0

Customer did not leave a comment.

Kiomis T. 
Rating:
2.0

The service was less than exemplary. The first truck had a tire pressure light and the AC didn't work. The second truck went about a mile and then the tire pressure light came on. Both trucks were dirty and clearly Hadn't been touched from the last renter. At time of return, I brought up the issues and the employee was apologetic, but didn't offer an sort of resolution/compensation.

bryan S. 
Rating:
5.0

Nothing

SOOKPAJ S. 
Rating:
5.0

Customer did not leave a comment.

DANTE G.  |  First Impressions 
Rating:
5.0

Easy quick process

RAY S. 
Rating:
5.0

easy and simple

KENNETH N. 
Rating:
5.0

The restroom was yery clean as well as the Storage room. Very Happy over all...

ROBERT H.  |  Overall Experience 
Rating:
5.0

Want to give the agent in the location by the named Lyliana Miranda a acomadation she went above and beyond to recover situation she found my a truck because truck I had received was not back and traffic did not know when it would be returned All agents and workers were very professional in this location I will definitely be back and recommend to friends Thank you

WALTER M. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

The trailer was dispatched with 1 tire at 32 psi (65 psi cold required). I asked the attendant before we left if the tires were serviced properly and was told they were. This is a very common issue in my experience as 3 of the last 4 trailers I have rented have had either low tire pressure in 1 or more tires or tires that had bad cupping. 2 of those rentals resulted in tire failures on longer trips.

Adam S. 
Rating:
5.0

Excellent service and trucks. Thanks.

SERGIO P. 
Rating:
5.0

My UBox was misdirected in the online tracking system. It took several hours and multiple calls to UHaul's main number to finally track it down and confirm its delivery and its storage location. Chat representative, Bethane, was instrumental in helping me to locate my UBox in Hunter's Creek. She went above and beyond to get this resolved. The Hunter's Creek manager, Chris Fisher, went out of his way to help me locate my UBox at his site, even though the online system still stated it was in Clermont. He reassured me that my belongings would be safely stored at his facility until I requested delivery. He gave me his contact information and made sure everything was delivered when I needed it to be. I am very satisfied with customer service from Hunter's Creek UHaul. To improve for the next customer, I recommend that UHaul upgrade its online system and/or repair glitches to properly keep track of UBox shipments.

karen B. 
Rating:
3.0

I would like to get my complete recipe not half of it.

AMANDA G. 
Rating:
5.0

excellent in and out

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
1.0

I was charged when moving out a month not

Geiselle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERTO L. 
Rating:
3.0

Nobody explained me that i will receive a txt with a link to check any difference with the contract. When I returned home before departure, I noticed the link but it was already expired. In fact the contract indicated a full tank of gas while it was not totally full. I took a picture with the time of the pick-up. But at drop off location they didn't want to acknowledge the mistake and charged me for the difference

RODOLFO M. 
Rating:
5.0

Great Customer Services

RICARDO M. 
Rating:
1.0

i put gas to the truck i got charge 14 dollars because the line was at the left of the line. i got charge 3 gallons thats a 1/4 of the tank i need to get a refund on the gas

Edgar G. 
Rating:
4.0

well the staff is friendly and was pleasure to deal with them,

JOHN Z. 
Rating:
3.0

Feel like i work for uhaul Its like i had to do everything myself No meed for employees

Steven R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
4.0

Customer did not leave a comment.

Coby R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
1.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

ALEX M. 
Rating:
1.0

The vehicle rented had damage all over the body and the engine light was on

Peter C. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO A. 
Rating:
3.0

the secound time that i rent and the truck's diry, old and present some issues

Luiz Henrique B. 
Rating:
3.0

U-Box was a day late arriving from Minneapolis, discovered broken coffee table when we opened U-Box, shelving units were gouged up and no trailer was available for local movers to deliver U-Box to final destination for unloading. U-Haul staff claimed they didn't receive notification/order from "Moving Help". U-Haul Customer Service said it wasn't their problem. They suggested I cancel the Moving Help order and reorder with them again online. U-Haul Customer Service was totally worthless. Local movers went above and beyond to locate a trailer elsewhere and complete the delivery/unload later in the evening despite the non-existent coordination between U-Haul and Moving Help. I'll NEVER use the U-Haul U-Box option again.

DONALD W. 
Rating:
1.0

Horrible. Although the man who removed the trailer from my hitch was timely, he was on a personal call and didn't acknowledge me. When I asked about a return of equipment receipt, he stated I'd receive it shortly via email. After waiting a day, it never came, so I went back to the location and asked for a receipt. The equipment was returned on 11.13.21, but the receipt stated I returned it on 11.14.21. The guy who gave me a receipt was slouched on his chair and acted like he was doing me a favor. Extremely unprofessional.

DOUGLAS F. 
Rating:
1.0

They Didn't process my drop off for a week resulting in a $400 charge

Javier R. 
Rating:
5.0

Always check the truck, specially the miles from start to finish.

KAYLA V. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
5.0

Customer did not leave a comment.

JUSCELINO M. 
Rating:
5.0

Waited a bit to be served but, it was really busy. Daniel was awesome. He found the hitch receiver that I needed at another location and had it transfered to my location in time for my trip. Did not like the fact that you can't call the local dealer. You have to go through the national network. Pain in the @$$

Richard C. 
Rating:
2.0

Maintenance on the truck should be a priority because we're talking about safety of the people who's driving the truck. The truck I rented today was so honorable, I can't believe you guys let that truck to be rented. The truck was shaking so bad.

TOGUU S. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
4.0

My customer service rep was great but the other female representative could be a lot nicer.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

I love going to the Hunters Creek location! You all always make everything so quick and easy. Your staff is always so friendly and ready to help. You always have the correct equipment I order ready and waiting for me, I never have to worry when I rent from your location! Thank you for always making a stressful day like moving day a little bit easier. You all are the best!

Ashlyn R. 
Rating:
4.0

All of the heat from the engine was coming in the cab from underneath the dashboard. It was 110 degrees the entire time I drove this truck. I would not recommend using this truck ever again.

Christopher H. 
Rating:
4.0

Make sure they are aware of the charges on there card and advise when the item is returned the hold charge will be adjusted and removed and your bill will only reflect the rental charge. So when they get there CC bill they dont have a stroke :)

LORETTA S. 
Rating:
4.0

Customer did not leave a comment.

WILFREDO R. 
Rating:
3.0

Customer did not leave a comment.

Colin B. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Everything OK no problem. Excelent service. I recommend.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

REINALDO L. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS BENJAMI B. 
Rating:
5.0

The Hunters Creek location in Florida is right on when it comes to service and large inventory of vehicles. Have used that location several times and highly recommend for vehicle and storage use.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

The guy receiving the truck here was extremely rude and not helpful at all. As soon as we arrived, without any greeting or any instructions for us, he went to the back of the truck to move the dolly and other equipment out and to count the pads while we were standing there not knowing what we needed to do or what we were waiting for. As he was throwing things around in the back of the truck we asked him what we needed to do. He THEN just went out of the truck and started to check the gas and mileage. Then he said "you are good" in a very rude and dry manner. I walked away and left. Today I received my credit card statement to find out he charged me for an additional day and insurance, an approx $80 over what I should be paying. Now I'm seating on the phone waiting for someone to help me rectify this situation. I was expecting better from an exclusive Uhaul location. Huge disappointment on the guy who processed my return and his malicious and deceiving service.

Rosana D. 
Rating:
5.0

My U-Box was "lost" for 10 days. It turned out it arrived on time to the destination, but nobody I called could tell me where it was for 10 DAYS. I finally figured out where it was because the website updated late Sunday night, and I called to have it delivered.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

KATTERINE M. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The team was great and professional i always use them and never had any issues Best Regards

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

DELVYS A. 
Rating:
5.0

Customer did not leave a comment.

Katelynn C. 
Rating:
1.0

Tow dolly with rotten straps. In the middle of the way the straps broken and I had to find a uhaul to replaced that strap. I would like to get any discount for it.

DOUGLAS N. 
Rating:
5.0

Nothing! Daniel was outstanding!!!

Magda G. 
Rating:
5.0

Thanks for your service

Cleibi T. 
Rating:
5.0

Agradecida y complacida.

YESENIA C. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
5.0

Customer did not leave a comment.

NELCRIS P. 
Rating:
5.0

none

WANDA H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
5.0

Overall great experience.

Crystal D. 
Rating:
5.0

Accurate description on the trucks having damages on it.

RODOLFO P. 
Rating:
5.0

Customer did not leave a comment.

REINA VICENTA V. 
Rating:
5.0

Very good service

AMEH R. 
Rating:
5.0

Customer did not leave a comment.

Madjer S. 
Rating:
1.0

The person who attended me told me that the truck had 3/4 the GAS TANK and it was true, BUT AT THE MOMENT OF DELIVERING THE VEHICLE I GOT IN TEH FINAL BILL THAT THE GAS TANK HAD 7/8 GAS, I HAD TO PAY the DIFFERENCE, I TRUST WHAT SHE TOLD ME, THAT HAPPENED TO ME BY TRUSTING

FRANCISCO R. 
Rating:
5.0

Computer system was down at the time I picked up the trailer which delayed my schedule for the day. I can't blame the local site for that but because of that I'd give UHaul corporation two stars.

Stephen L. 
Rating:
1.0

I rent a Dolly too and when I went to the store they just told me that they were overbooked in dollys and they are just go to remove it from my order. So i went to Lowes and bought one because I need it. I do not recommend this store. 0 in customer service.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

judy d.  |  First Impressions 
Rating:
5.0

Very professional great staff.

Glen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
1.0

Lyianina Miranda needs to be re-trained. Terrible customer service skills.

Shelby W.  |  Overall Experience 
Rating:
5.0

Hasta los momento fine

ESTEBAN G.  |  First Impressions 
Rating:
1.0

Lyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.

Shelby W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maty H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
1.0

I will never use uhaul ever again. I've used this company for over 15 years and I was treated so badly this time around that it makes me sick how y'all let this go on.

NICOLE C.  |  Overall Experience 
Rating:
3.0

1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity

Star B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M.  |  First Impressions 
Rating:
1.0

Every time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.

earnest s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M.  |  Online Move In 
Rating:
5.0

The manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone

RONALD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  First Impressions 
Rating:
3.0

It would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!

JOEY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO V.  |  First Impressions 
Rating:
5.0

Gracias

celso g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo O.  |  First Impressions 
Rating:
1.0

Nefasto el tema con ellos

Julian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELLIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSITA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tapatha W.  |  First Impressions 
Rating:
5.0

Perfect 👌

WILFREDO O.  |  First Impressions 
Rating:
5.0

Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience

Blanca S.  |  First Impressions 
Rating:
5.0

Personal friendly and professional

Luis C.  |  First Impressions 
Rating:
3.0

Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.

MAX S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam D.  |  First Impressions 
Rating:
5.0

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Nicole W.  |  First Impressions 
Rating:
5.0

place is clean and staff very helpful.

Felix D.  |  Reservation 
No reviews have been submitted for this location.

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