Comentarios del cliente para U-Haul Moving & Storage of Hunters Creek

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Hunters Creek

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Franklin Q. en

Grado:

El cliente no dejó un comentario.

Madeline S. en

Grado:

El cliente no dejó un comentario.

Julio V. en

Grado:

Great customer service and friendly staff

Basilio G. en

Grado:

El cliente no dejó un comentario.

Cleber C. en

Grado:

Great service, excellent variety to choose from it.

Herminio Q. en

Grado:

El cliente no dejó un comentario.

Adela X. en

Grado:

N/A everything is excellent thank you

Linda J. en

Grado:

El cliente no dejó un comentario.

Vincent A. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

The Price for a damn trailer is a joke. Almost 500 dollars for a one way use. Less than 750 miles. The rate was for 4 days. WHY. A short trip takes One day. The Useless counter girl stormed away and refused to complete my order because I did not have a second phone number to give them. This is BULLSHIT as nobody I know would have any knowledge of anything I do to help you. Period. This is a stupid information grabbing policy. I will buy my own goddamn trailer next time. Screw U-Haul.

William B. en

Grado:

El cliente no dejó un comentario.

Ricardo U. en

Grado:

El cliente no dejó un comentario.

Gerald G. en

Grado:

El cliente no dejó un comentario.

Idamiz C. en

Grado:

El cliente no dejó un comentario.

Davie A. en

Grado:

El cliente no dejó un comentario.

Roanne T. en

Grado:

El cliente no dejó un comentario.

Mina b. en

Grado:

El cliente no dejó un comentario.

Miriam D. en

Grado:

Best, so far.

Woody W. en

Grado:

El cliente no dejó un comentario.

Edward H. en

Grado:

El cliente no dejó un comentario.

MIRIAM B. en

Grado:

El cliente no dejó un comentario.

Anna C. en

Grado:

The staff were particularly helpful and provided exceptional service! Thank you!

Felix O. en

Grado:

El cliente no dejó un comentario.

Ludwig G. en

Grado:

Very nice and efficient personnel.

April K. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

El cliente no dejó un comentario.

Luis N. en

Grado:

El cliente no dejó un comentario.

Marisol A. en

Grado:

El cliente no dejó un comentario.

Reda D. en

Grado:

The worst truck I have driven ever, and I have been driving trucks for 32 years .... It does not stay in n the lane, it is so uncomfortable and so noisy because all the door rubbers and seals are shot or missing and the exhaust is also busted . We had to drive 250 miles “and they knew that” yet we were given a very unsafe truck and by the time we got done with our long trip, we were ready to die. Our back was done from the shot old seats, head ache from the noise and so very tired from fighting to keep the very unsafe truck in the lane for 250 mile. We will never use U haul ever again .... ever .. and neither should you if you wish to NOT die in a truck wreck. !!!

william p. en

Grado:

El cliente no dejó un comentario.

Kenneth O. en

Grado:

While the wait time was a bit long to check in (25 min) returning the truck was fast and easy.

Rene F. en

Grado:

El cliente no dejó un comentario.

Jose R. en

Grado:

El cliente no dejó un comentario.

Nicole W. en

Grado:

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Rosario C. en

Grado:

El cliente no dejó un comentario.

Candido S. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Drop off after hours.

johnathan a. en

Grado:

El cliente no dejó un comentario.

Raul P. en

Grado:

Great

Venny V. en

Grado:

Thank you!!!

William R. en

Grado:

Very confused with directions to return the truck, Total different than the initial direction they give me in a contract. I returned the truck 24 hours before. can I have any considerations?

ANNIROOD M. en

Grado:

The entire counter process needs to be sped up, it seems to take way too long for returning customers with an established rental history. Annirood Mackhrandilal

Steve B. en

Grado:

El cliente no dejó un comentario.

Fernando S. en

Grado:

El cliente no dejó un comentario.

chris r. en

Grado:

This location was great. They got us in and out just like we needed.

Luis S. en

Grado:

El cliente no dejó un comentario.

Julius Y. en

Grado:

Off load assistant was extremely helpful. Ste was convenient to were I was staying.

Erouin T. en

Grado:

Este vehículo tiene problemas en los frenos

Luis R. en

Grado:

El cliente no dejó un comentario.

FRANSISCO J. en

Grado:

This is the best uhaul office

Maria R. en

Grado:

El cliente no dejó un comentario.

Justin R. en

Grado:

El cliente no dejó un comentario.

ROGER Z M. en

Grado:

El cliente no dejó un comentario.

Robert John W. en

Grado:

This is a busy franchise and could use more employees at the customer service counter. Also you are getting too technical with your processes. No more visual walk-around, a text is sent and you have the option of sending photos in contradiction. Not me. I don't want or need a smart phone. If I need a smart phone and have to receive texts, you have lost my business.

Elaine J. en

Grado:

Good job

NATAN C. en

Grado:

Good

Steven N. en

Grado:

Clean the windshield next time

DAVID L. en

Grado:

El cliente no dejó un comentario.

DAVID L. en

Grado:

El cliente no dejó un comentario.

Carlos O. en

Grado:

Excellent and Fast Service!!!

MARIO P. en

Grado:

El cliente no dejó un comentario.

Derbin H. en

Grado:

El cliente no dejó un comentario.

Luis L. en

Grado:

El cliente no dejó un comentario.

FRANCISCO D. en

Grado:

El cliente no dejó un comentario.

Fred M. en

Grado:

Friendly service. Everything went well.

Felix C. en

Grado:

Great customer service. Highly recommend.

Eric t. en

Grado:

The employee dont know what they are doing they made me buy a 2” ball for a trailer when the one i had was already a 2” on top of that i lost at least 45 min because had to make the line

ROSIE A. en

Grado:

It was great nothing to improve

Betzabee R. en

Grado:

El cliente no dejó un comentario.

joe w. en

Grado:

Fast easy friendly! In and out quickly! Have employees that are well educated.

Elvis C. en

Grado:

El cliente no dejó un comentario.

EDGAR M. en

Grado:

El cliente no dejó un comentario.

Alta A. en

Grado:

I love this U-Haul location. I have been using them for years and I always receive excellent service.

Jonathan P. en

Grado:

El cliente no dejó un comentario.

Jeff S. en

Grado:

El cliente no dejó un comentario.

Alistair S. en

Grado:

Great customer service, friendly staff and good rental experience!

warren s. en

Grado:

This is the 2nd time we rented from this convenient location. Staff is friendly, accommodating and highly professional! Our pickup truck was spectacular but the bed could have been cleaner. Other than that, this is one of the better locations!!

Patricia H. en

Grado:

El cliente no dejó un comentario.

Lance C. en

Grado:

Very professional

Carlos R. en

Grado:

Everything was good

Brandon R. en

Grado:

El cliente no dejó un comentario.

Henry V. en

Grado:

El cliente no dejó un comentario.

Adam H. en

Grado:

Busy for Memorial Day but kept it efficient and moving

Reginald T. en

Grado:

El cliente no dejó un comentario.

Leonardo M. en

Grado:

Excelente atención agradezco toda la colaboración prestada

Eduardo c. en

Grado:

El cliente no dejó un comentario.

edison L. en

Grado:

El cliente no dejó un comentario.

anne M. en

Grado:

El cliente no dejó un comentario.

Odil M. en

Grado:

El cliente no dejó un comentario.

Steven W. en

Grado:

El cliente no dejó un comentario.

Jorge S. en

Grado:

El cliente no dejó un comentario.

Henry R. en

Grado:

El cliente no dejó un comentario.

Joy M. en

Grado:

I was very impressed with the truck! From the cleanliness to the gas mileage. The customer service was top notch!

Marco M. en

Grado:

Everything was great.

Thomas Z. en

Grado:

El cliente no dejó un comentario.

Fernanda N. en

Grado:

Friendly staff and fast service.

Venegroup E. en

Grado:

El cliente no dejó un comentario.

Lindsay C. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

Sheryl B. en

Grado:

El cliente no dejó un comentario.

Luis G. en

Grado:

El cliente no dejó un comentario.

ARTHUR B. en

Grado:

El cliente no dejó un comentario.

Stanley A. en

Grado:

The crew went over and beyond their call of duty to help me with my rental and on my way on time. Thank You!

Jimmy A. en

Grado:

nothing ,everything was quick.service was very good.

BINU G. en

Grado:

El cliente no dejó un comentario.

Basilio G. en

Grado:

El cliente no dejó un comentario.

Gregory N. en

Grado:

Fix your phone system, you are transferred a lot and the person you get may not be a the location - really did not want to call to ask a question, and ended up not calling back.

ANTONIO U. en

Grado:

El cliente no dejó un comentario.

Jose A. en

Grado:

excellent

Bruno A. en

Grado:

The AC of the truck was not working.

Jenny Z. en

Grado:

El cliente no dejó un comentario.

carlos r. en

Grado:

Excellent Customer Service Team Orlando FL

Bernardo R. en

Grado:

El cliente no dejó un comentario.

LUIS M. en

Grado:

Easy pick up and return

Richard R. en

Grado:

El cliente no dejó un comentario.

Juan C L. en

Grado:

El cliente no dejó un comentario.

Basilio G. en

Grado:

El cliente no dejó un comentario.

Alicia C. en

Grado:

Great

ARIEL O. en

Grado:

El cliente no dejó un comentario.

Carlos B. en

Grado:

El cliente no dejó un comentario.

marisol v. en

Grado:

Very puntual amability AND faster

Paul W. en

Grado:

El cliente no dejó un comentario.

Norman R. en

Grado:

Nothing you guys are the best and chris is a very very nice guy he has very good skills and very good customer service.

David T. en

Grado:

El cliente no dejó un comentario.

Lourdes A. en

Grado:

Nothing, the lady who attended me was excellent!!

Eric R. en

Grado:

El cliente no dejó un comentario.

Alexandra B. en

Grado:

El cliente no dejó un comentario.

HEMILAC B. en

Grado:

Your employees are great but when you have a bunch of them running their mouth with each other instead of with the customer that’s bad form, talking about the girls. Too many females at one giving time.

JEANNE L. en

Grado:

Location was good. Staff seemed indifferent and that it was an inconvenience for them. I'd rent it again, just because of the location.

Keith A. en

Grado:

El cliente no dejó un comentario.

Debra S. en

Grado:

This place is in desperate need of a 2nd elevator! When we arrived we stood for the first 15 minutes waiting for the elevator. Finally went to the office and the GM came over to tell us he has already had the elevator company out there that day. We did not have a lot to unload, and we were paying guys by the hour to help us. We got the last unit they had and its on the 3rd floor. What a waste of time. I will never rent storage there again!

Roberto V. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.

Alfred M. en

Grado:

El cliente no dejó un comentario.

Construsite L. en

Grado:

Installation was not as I thought. Cable was hanging on the trunk. I asked why and answer was they did nit want to drill the car. Then when I did the connection on the trailer the conector did not have the 5 pins for the brake. I went back to the store and they told me that they need to installed another cable and charge me for it. I agree to pay and when they give me the car again the installation was with the connector outside as I ask as the beginning. So I ask the technician if he drill the car and he said no there is a plug that you remove and you can go true. There is no drilling. So I don’t understand what happened the first time. Why they didn’t donut before and why they didn’t ask about the reverse conector. And I paid almost $60 dollars more.

Rick R. en

Grado:

Pretty good service at the site. However when I reserved the equipment, I asked for 10:00 pickup. I received a confirmation email for 08:00 even though website said place did not opened until 09:00 on Sunday. The hours on the store door also said 9 to 5 on Sunday. Had to argue a little on the phone for a 9:30 pickup instead of 8:00, even though I was okay for the rental time to start at 08:00. My biggest complaint is uhaul.com is not more clear on rental terms for out-of-town one-way rentals. I could not get the size trailer I wanted (5' x 10') and could have easily accomplished the move in 24 hours but was required to pay for 2-days. Also, the per day cost on the website seemed to have little bearing on the final cost for the one-way rental.

Donita K. en

Grado:

El cliente no dejó un comentario.

HERMES S. en

Grado:

Excelente service, corteou and profissionals

Steven L. en

Grado:

El cliente no dejó un comentario.

Bruce L. en

Grado:

El cliente no dejó un comentario.

samy z. en

Grado:

El cliente no dejó un comentario.

Jean L. en

Grado:

Nice peaple ,clean cars

Martin l P. en

Grado:

Yes

Andrew P. en

Grado:

This is always my first location to rent from when I decide to get a uhaul. Have been here at least twice

Mary S. en

Grado:

Will be contacting corporate about an issue we had that should not have happened. One employee can make or break a good review. Fred and Rosa were over the top professional, helpful and went above and beyond!

Christian A. en

Grado:

El cliente no dejó un comentario.

Juan R. en

Grado:

This is one of the best facilities i have been to in the country. It is well managed and top notch customer service employees interested in assisting the customer. Equipment is always in top shape and well maintained. Continue with the great things you are doing. Congratulations to the Manager and the staff.

Jeffrey J. en

Grado:

My app to return the truck would not work. It couldn’t find the location even after my settings being on for the location. They are always on “while using the app”. I called technical customer service and it didn’t help. Finally I gave up after 30+ mins and did the drop key. Very frustrating.

Efrain S. en

Grado:

El cliente no dejó un comentario.

Samantha R. en

Grado:

The customer service line flow needs to be more defined. There's not a line drawn out that is easy to determine where to stand, so everyone just kind of stands in a mob hoping the person in front of them will allow them to get in before them. It was a little jammed up when I was there because it was busy, and people were getting frustrated easily because they didn't know where the line started/ended.

Feidler J. en

Grado:

El cliente no dejó un comentario.

Kathie G. en

Grado:

El cliente no dejó un comentario.

SUSAN C. en

Grado:

Fast and convenient

Carlos V. en

Grado:

El cliente no dejó un comentario.

Victor R. en

Grado:

Was disappointed in the time it took me to wait in line to pick up the trailer. I had to wait in line well over a hour due to only one person working to take care of the customers in line. I understand sometimes this happens but its frustrating to see when there was about 6-7 employees there that could have jumped in to help with the long line going out the door

Mimi E. en

Grado:

Everyone was friendly and professional. Offering us water bottles, asking if we needed anything. The bathroom is well-maintained and clean. Efficient team who seem to enjoy working together.

Fernando B. en

Grado:

El cliente no dejó un comentario.

SERGIO M. en

Grado:

El cliente no dejó un comentario.

DAVID W. en

Grado:

El cliente no dejó un comentario.

Jaime G. en

Grado:

Excellent equipment and service the people very helpful in Orlando and north Carolina.

Feidler J. en

Grado:

Customer service is superb

Elizabeth A. en

Grado:

El cliente no dejó un comentario.

Iberto H. en

Grado:

I had to wait 1 hour and 35 minutes to pick up my equipment that was reserved. During the wait customers started to complain and they were told " if you don't like it leave......" the worst customer service possible.

GUILLERMO L. en

Grado:

El cliente no dejó un comentario.

Sarah n. en

Grado:

El cliente no dejó un comentario.

ramon p. en

Grado:

Keep up the good work. Thank you all

Timothy C. en

Grado:

El cliente no dejó un comentario.

Marc l. en

Grado:

I got there at 10 am to pick up my5x8 trailer which I had a reservation for. There were 25 people in line which led out the door. Uhaul only had 2 employees working the counter checking people in when Uhaul had 4 counters. Your customers including myself in line were very upset. I spoke with an employee who had a yellow shirt on and she said that they only had 2 people that are trained for the computers to check in customers. There were at least 5 or 6 other employees standing in the garage. She then proceeded to let me know that it's always like this on the weekends. Which leads me to believe that Uhaul knows of this problem but chooses not to address it. IT TOOK ME 2 HOURS TO GET MY TRAILER!!!!.

Jaime A. en

Grado:

I just need please that double check the mileage that I return the car. You are chargin me for 26 mileas and I only run 17. Your charging me 9 miles extra. The right miles that I return the truck was 105589 and you are sending me a receipt with 105598. Please correct that. Thank you! Also I had to make a line for 1.5 hrs. You only had. 1person attending your business. Everybody was really upset

elio v. en

Grado:

Very good

Marshal A. en

Grado:

El cliente no dejó un comentario.

RObert G. en

Grado:

I was charged more than I was quoted.

Kathy K. en

Grado:

Add staff. Everybody was kind, helpful, professional and thorough. The wait was unusually long, both days. I came in advance for inspection, as suggested, we discussed equipment and charges. At hookup time, there were issues with wiring and extensions that I thought was previously checked. All in all, an hour to inspect, 90 minutes to hook up, and 30 to drop off. Precious time while trying to move. But much better than I've found elsewhere. Thank you.

ROBERT W. en

Grado:

Great staff They really know their stuff

Glen F. en

Grado:

Staying open later would definitely help last minute movers.

sunny a. en

Grado:

Not a thing I always have a great experience at this location. Everyone I have interacted with have always been attentive to my requests and accommodating.

shane h. en

Grado:

This location is fantastic for getting what you need, as they always have a large stock of equipment available and that is very much appreciated. However, every time I rent here. It is always PACKED and it is always understaffed. The people who helped me were great so I cant blame them. I blame the.management who never seems to provide adequate staff to attend to the amount of customers frequenting this location.

dennis m. en

Grado:

El cliente no dejó un comentario.

Peter D. en

Grado:

I believe the trailer unit had a brake problem. Possibly a sticky/jammed brake on one wheel. My vehicle was revving much higher than expected to pull the trailer. I explained to the returning technician as feedback.

Manuel C. en

Grado:

Dropped off truck during after hours

alfonso b. en

Grado:

easier than any time before

Richard S. en

Grado:

Nothing, all went well and quick in and out

maria r. en

Grado:

El cliente no dejó un comentario.

SHARON B. en

Grado:

This location does not come up when searching on the internet! Please let future customers know that it's an option!

TIM H. en

Grado:

Unlike in the past when the service was not so good, this time was real good. My wire harness had blown a fuse. They gave me one and another just in case. I was in and out in no time.

James C. en

Grado:

El cliente no dejó un comentario.

Philip H. en

Grado:

El cliente no dejó un comentario.

Ezequiel C. en

Grado:

El cliente no dejó un comentario.

Basilio G. en

Grado:

El cliente no dejó un comentario.

ROCHENEL J. en

Grado:

Thanks for good customer service

SANDRA J. en

Grado:

The lady at the counter who checked me in and Jorge were great. The two guys who hooked up the car carrier were awful. They were friendly but they made a dangerous error when hooking up my vehicle on the carrier. I didn't find out until I dropped everything off in Columbia, SC. The strap on the left tire was not attached to the tire at all. It was just laid over the tire. The guy who unhooked my vehicle in SC said my vehicle wasn't hooked up right underneath either. My truck could have fallen off of the carrier. I am really angry about this as you can imagine. Also, the computer system at this store wasn't working properly and it took a long time to get checked in. Overall it was a bad experience.

Esteban G. en

Grado:

El cliente no dejó un comentario.

Edward M. en

Grado:

El cliente no dejó un comentario.

Bruce L. en

Grado:

El cliente no dejó un comentario.

Guillermo M. en

Grado:

El cliente no dejó un comentario.

Douglas F. en

Grado:

El cliente no dejó un comentario.

Jose N. en

Grado:

Personnel were very professional and attentive to my every need

Abid H. en

Grado:

Thank you

Garry B. en

Grado:

Everybody was very professional and helpful thanks a lot

Golfred Y. en

Grado:

Thanks

Philip H. en

Grado:

El cliente no dejó un comentario.

Jorge M. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

El cliente no dejó un comentario.

alex i. en

Grado:

Great and friendly staff...fast service

samy z. en

Grado:

El cliente no dejó un comentario.

Chris G. en

Grado:

El cliente no dejó un comentario.

Sonia B. en

Grado:

Keep up the great work!! :)

John W. en

Grado:

El cliente no dejó un comentario.

Marian H. en

Grado:

El cliente no dejó un comentario.

richard o. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Gas is problematic. You should always rent vehicle with full tank of Gas and expect customer to return vehicle with full tank of Gas.

Toomas L. en

Grado:

El cliente no dejó un comentario.

Scott Y. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

great staff - very friendly and helpful

Derek G. en

Grado:

El cliente no dejó un comentario.

Seiki S. en

Grado:

Nothing, everything is good

MaryJane D. en

Grado:

El cliente no dejó un comentario.

Lorri M. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Patrick A. en

Grado:

El cliente no dejó un comentario.

Douglas F. en

Grado:

El cliente no dejó un comentario.

CARLOS O. en

Grado:

Great customer services and facilities

Edwin S. en

Grado:

El cliente no dejó un comentario.

Joshua P. en

Grado:

I still don't understand how it is less expensive to rent as a regular customer than with my Corporate account. It should be the other way around,

Carlos O. en

Grado:

Good satisfaction and excellent services

Beth T. en

Grado:

Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀

ABNER M. en

Grado:

El cliente no dejó un comentario.

Flor P. en

Grado:

Keep the good work

Carlos O. en

Grado:

The place is amazing and the prices CANNOT be beat

Roman a. en

Grado:

Thanks

Crystal S. en

Grado:

El cliente no dejó un comentario.

john r. en

Grado:

El cliente no dejó un comentario.

PRISCILLA C. en

Grado:

El cliente no dejó un comentario.

Vincent G. en

Grado:

There were no furniture pads in the container and nobody suggested them at the time the container was picked up

NIKITA S. en

Grado:

Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.

Fernando M. en

Grado:

El cliente no dejó un comentario.

Julio B. en

Grado:

El cliente no dejó un comentario.

ARMANDO S. en

Grado:

I travelled 1800 miles with a car hauler in it exceeded my expectations. Great equipment.

Sabrina J. en

Grado:

El cliente no dejó un comentario.

Kris K. en

Grado:

Truck did not run very good, brakes were not very good. This is not very close was not original pickup location. Price change was never discussed until after billed.

Nurun C. en

Grado:

El cliente no dejó un comentario.

edward a. en

Grado:

Maybe call the customer to let him know about the availability of the car need it to reduce the worries in case customer has only reservation, but then it's available.

Miriam D. en

Grado:

N/A

Victoria H. en

Grado:

Honestly - worst experience I've ever had with moving and I've moved overseas three times before. I had moving help not show up at ALL 2 separate times in Seattle and take my money the day they were booked (I realize these are outside partners, but PLEASE check those you're doing business with and listing as partner local agencies). Also, send a freakin' reminder the day before the U-box's rent expires because I had to pay for another MONTH of rent on a U-box that I only had for an extra day and that's absolutely ridiculous. At least pro-rate the rent cost if you're going to charge for it automatically. That was the rest of my grocery money for the month after this move so thank you very much for taking a whole months worth of rent on the box and not just the extra DAY I had it for. Also appreciate the non-existent reminder that my card was going to be charged for it. Not okay. Never recommending U-box to anyone I know.

Vigie D. en

Grado:

Provide veterans with a discount.

DANNY M. en

Grado:

I reserved a 15 foot truck and one was not available. I was given a larger one as an upgrade. Very good service!

sookpaj s. en

Grado:

Nothing

Robin B. en

Grado:

Excellent storage area. Staff very friendly and helpful.

Raymond C. en

Grado:

El cliente no dejó un comentario.

Glenn B. en

Grado:

El cliente no dejó un comentario.

SHANE E. en

Grado:

El cliente no dejó un comentario.

Ken J. en

Grado:

I don’t think it can be approved. I was treated very well and the work was done as explained. Very good experience.

Abdelkader A. en

Grado:

El cliente no dejó un comentario.

HOSSAIN I. en

Grado:

Great CS.

Mark A. en

Grado:

El cliente no dejó un comentario.

Meliah G. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

El cliente no dejó un comentario.

Shane E. en

Grado:

El cliente no dejó un comentario.

Caroline A. en

Grado:

The truck is old and has the wheel drive unbalanced

TRACY T. en

Grado:

This location is close to my home, it’s always spotless and the staff is very friendly. I’ve use this location at least a dozen times and will continue to do so. I didn’t go inside when I returned because I was taken care of at the drop off point. The staff was very friendly and helpful.

damion B. en

Grado:

El cliente no dejó un comentario.

Karin A. en

Grado:

El cliente no dejó un comentario.

Janice C. en

Grado:

This facility has a great team, is well run and is very clean!!

Peter D. en

Grado:

El cliente no dejó un comentario.

DAVID A. en

Grado:

El cliente no dejó un comentario.

Larhonda E. en

Grado:

You should explain the hold on the card when you return the truck to same location..that was not explained to me. And caused a delay in my moving process. Especially when the amount you are holding is double the amount of the truck rental. Because of this I would definitely look at using another company before considering using Uhaul again. But your employees attitudes and work ethics are great.

Susan T. en

Grado:

El cliente no dejó un comentario.

jose carlos m. en

Grado:

Grasias por su coloborasion fue un éxito el uso de su vehículo para el traslado de mi mueble fue exacto el yamaño para proteger el mueble y si lo recomendaría a mis clientes y amigos Grasias carlos MARTINEZ

Peter D. en

Grado:

This location is head and shoulders above any other uHaul location I've been to. The location is clean and tidy and the team are really customer focused. Kudos to Jorge and the team.

GREGORY F. en

Grado:

Our experience in renting the "RV" 6'x12' utility trailer wasn't ideal. We rented and secured it via our credit card over the phone with U-HAUL to pick it up at U-HAUL by the Florida Mall. When we arrived to pick it up, we were advised that it had been stolen and we needed to go to Hunter's Creek. It was 6:45 pm and they closed at 7pm. We called and told them we were on our way. They worked with us and the employees at Hunter's Creek we're efficient and professional. The trailer was clean and in good shape. We'd recommend this location to others.

Bhrugeshbhai P. en

Grado:

El cliente no dejó un comentario.

Douglas F. en

Grado:

El cliente no dejó un comentario.

Juan L. en

Grado:

Language options in the app

Angel c. en

Grado:

Na

Leonard O. en

Grado:

If the convenience of doing everything on the app doesn't work - frustration sets in. Don't assign me a truck blocked in by another truck so I have to go wait in line. Don't give me a truck with less than 1/3 of a tank of gas. Give me a truck where the drier seat will move back and forth so I can reach the pedals without straining. The guy at the desk inside was very nice.

Mark R. en

Grado:

I have used this location many time and always professional and a top quality service provider. I would drive extra distance to use this location and highly recommend them

Diosaivana S. en

Grado:

El cliente no dejó un comentario.

Fanci M. en

Grado:

This location has improved so much! They are now my favorite resource for anything packing- or hauling-related! I was hesitant to return after a less-than-satisfactory experience over a year ago but they are wonderful now! Great service from friendly staff, provided expediently. If you are hesitant to try U-haul or this location for any reason, I encourage you to give them a shot.

Amanda M. en

Grado:

Both cashier and truck receiver were fantastic

Rita W. en

Grado:

Everyone, was so nice. Even, at 7 am. Thank you.

DAVID D. en

Grado:

El cliente no dejó un comentario.

Ana S. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Sherald L. en

Grado:

The owner was outstanding and offered assistance in any way possible. The employees went above an beyond to be helpful and kind. This was a wonderful experience. I would definitely rent from this location anytime I need a uhaul. Thanks.

Jason H. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Celso B. en

Grado:

El cliente no dejó un comentario.

Robin S. en

Grado:

El cliente no dejó un comentario.

ladrez e. en

Grado:

El cliente no dejó un comentario.

PATRICE V. en

Grado:

My problem is that I had to go to 3 different location in order to return this trailer! The location in Fruitland Park Florida was permanently closed. This caused me to try to the trailer at 3 locations. Fortunately, the last location was wonderful! Also, the representative I spoke with was equally wonderful and displayed empathy during a very difficult situation!

JUAN G. en

Grado:

El cliente no dejó un comentario.

Danny A. en

Grado:

El cliente no dejó un comentario.

stephen l. en

Grado:

El cliente no dejó un comentario.

Kimberly R. en

Grado:

Everything was up to PAR and quick and easy. This is my second time at this location. Very happy them. Looking forward to using them again when I move to my HOUSE in the VERY NEAR FUTURE

Heberto S. en

Grado:

Prompt service, rented a too small truck, brought it back and it was changed out right away for the right one, with proper instructions on how to attach tow hitch. everyone was very helpful and engaging. thank you

Jarrod B. en

Grado:

El cliente no dejó un comentario.

MARIA F. en

Grado:

Just continúe with the Good service.

Shantel S. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Ron C. en

Grado:

Friendly and helpful staff

carolina a. en

Grado:

Very friendly people great environment

Alan A. en

Grado:

None right now.

Mustapha C. en

Grado:

Get rid of the old trucks

Richard S. en

Grado:

Always great service and equipment. Rent there many times and will in future. Thanks everyone!

LUCIANO A. en

Grado:

El cliente no dejó un comentario.

Jason H. en

Grado:

El cliente no dejó un comentario.

Mario Z. en

Grado:

El cliente no dejó un comentario.

MARK C. en

Grado:

Don't require customer to drive back for equipment that was not waiting inside trailer - as was supposed to be and represented as fulfilled. Also, actually improve the cleanliness of the trailer with mopping, instead of making it dirtier. Terribly filthy on the inside. I had to clean myself prior to loading contents.

tresa g. en

Grado:

El cliente no dejó un comentario.

Sonia H. en

Grado:

Natalie was amazing thank you for everything

Luis C. en

Grado:

This time everything went quick. Trailer was good. Only thing was that after being told the 6x12 without ramp was not available, I go outside to hook up the one I was renting and it was next to it. The kid outside gave me the option to swap but I was running late. At the end it worked out all well except the difference in price. But all good.

Altamir A. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Curtis G. en

Grado:

El cliente no dejó un comentario.

JAred G. en

Grado:

Very long wait time to get vehicle. Never answer their phones. Vehicle smelled. Management didn’t care.

Randy P. en

Grado:

took less than 3 min to drop off trailer. very eficient

jesus c. en

Grado:

The process to validate the customer identity need to be improved. I set everything to get the truck and once I'm at the location, the sistem ask for my passport because I have a temporary license. I went through a very unpleasant time because nobody during the reservation process told me anything about that, so I had to spent like two hours trying to get somebody to explain to me what was the issue. My biggest anger was that I put my wife and my kids to take al our stuff out of the apartment because I had to work until 9 pm, they were expecting for me and besides it was raining and when a get to the location U Haul surprises me asking for my passport. It is understood that when you get a temporary license you have a valid identification document. That why it's inconceivable for my that people it's every day with their passport when they have a license, that's what they said, supposedly I have to have with me my passport. It really makes no sense to me to ask for my passport if I have my drivers license, I can even get a loan for a house whit my temporary license, and if that's a requirement from the company it should be communicated properly to the costumer. Because of this annoying mistake I had to drive back to my house for 40 mnts, my wife had to star looking for my passport getting cold, to get back to the store for the truck. A process that should have been fast and easy, and be finish in 15 mnts took me two and a half hour and my and my wife had to stay until 4 in the morning loading the truck.

Kulwinder S. en

Grado:

The General Manager Jorge Mercado was very helpful and went beyond expected to help fix the billing issue. It was a very pleasant experience.I would recommend this location for pickup or drop off.

T and G C. en

Grado:

El cliente no dejó un comentario.

Meglana O. en

Grado:

When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.

William B. en

Grado:

Would use again.

Michael E. en

Grado:

The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.

swap shop t. en

Grado:

Great service, great deal, great location.

Patricia C. en

Grado:

Convenient location.

Anita J. en

Grado:

Every one was kind and very friendly and waited on each customer with great care..

jeanne b. en

Grado:

The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything

ALBERTO L. en

Grado:

Excellent service

CELINA P. en

Grado:

The manager George was very polite and was able to answer all my questions

Sheila C. en

Grado:

The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me

Pedro M. en

Grado:

Simply excellent ( David, Nathalie and cleaning girls )

Darby W. en

Grado:

Best Uhaul location I have ever used.

MARIA F. en

Grado:

Excellent treatment and service is all I can say.

Wigberto F. en

Grado:

This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa

Darby W. en

Grado:

This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.

justin t. en

Grado:

As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.

Gina B. en

Grado:

We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!

MARINELA C. en

Grado:

All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.

JOSHUA M. en

Grado:

Excellent service

Linda C. en

Grado:

Was a very good experience thank you

Juan R. en

Grado:

The staff and general manager were attentive and provided excellent customer service.

Philip G. en

Grado:

Very friendly folks and a very clean facility.

Kai T. en

Grado:

Great place, great staff.

Maria M. en

Grado:

I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.

AMY L. en

Grado:

Great facility

Robert B. en

Grado:

very good experiance

andres m. en

Grado:

A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed

BRADFORD B. en

Grado:

Always friendly and helpful. never had a problem

Abraham G. en

Grado:

xxx

MIGUEL V. en

Grado:

The best Uhaul storage in town!!!!

Andy H. en

Grado:

I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet

Shantel S. en

Grado:

The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.

Juan R. en

Grado:

I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.

Amanda J. en

Grado:

Great customer service and satisfaction

juan g. en

Grado:

The best service and very convenient

Maribel L. en

Grado:

Non of the above because I never moved in. I had requested for this order to be cancelled.

Felix D. en

Grado:

place is clean and staff very helpful.

JOSE R. en

Grado:

Excellent

Barbara D. en

Grado:

No comments

Gina S. en

Grado:

My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.

Thomas H. en

Grado:

Very friendly and helpful. Couldn't have been smoother. No issues.

Ashly H. en

Grado:

The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!

JUDY JENNETTE S. en

Grado:

Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.

Franciso T. en

Grado:

Great customer service thank you all for a great job

NATHAN B. en

Grado:

It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!

TIMOTHY C. en

Grado:

My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice

Maria Virginia P. en

Grado:

Excellent

Lorena R. en

Grado:

The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.

Jose C. en

Grado:

Always felt that our belongings were in a safe, convenient place. Thank you.

Juan F. en

Grado:

A

MARCELLO N. en

Grado:

thank you for your help.

Marlon M. en

Grado:

Staff helpful & kind.

Lenimar S. en

Grado:

From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal

JOHN W G. en

Grado:

V Very expensive

Vittoreano C. en

Grado:

Im very happy with ur customer service at hunter creek

Noel C. en

Grado:

Excellent customer service and amazing staff.

JUAN R. en

Grado:

During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.

Tia C. en

Grado:

Great service personnel, location was good and I was very satisfied with this experience.