Comentarios de los clientes para U-Haul Moving & Storage of Hunters Creek

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hunters Creek

Clasificación general:

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VINCENT D.
Clasificación:

El cliente no dejó un comentario.

PEDRO R.
Clasificación:

El cliente no dejó un comentario.

Paulo V.
Clasificación:

Very good

MARGARITA L.
Clasificación:

El cliente no dejó un comentario.

Ava L.
Clasificación:

El cliente no dejó un comentario.

Marcus L.
Clasificación:

Check-in process was simple. Check-in representative was friendly.

Kiana C.
Clasificación:

El cliente no dejó un comentario.

Chris M.
Clasificación:

When I picked the trailer it had a little bit of debris no big deal. I guess when I returned it , the trailer was in the same shape as picked up, but they hit me with a cleaning fee. $25 I haven't reached out to the truck place yet. About the fee. I rent so much from them? Why all the sudden a fee??

Richard P.
Clasificación:

Entire rental process went very smooth. Used the rental app for the first time to pick up the truck and it went very well.

courtney D.
Clasificación:

The truck back door right cable was not positioned properly. I pointed it out while inspecting the truck prior to leaving the property to a worker outside. He responded that it would be just fine. The back door was very difficult to close during the entire rental. I had to have friends push the door upwards while I fought to get the latch out of the way. The door would not be able to close if I had not done so. I hope this truck will be decommissioned for proper maintenance. Also the associate who process my rental need to be train on proper customer service and manners.

ROBERTO R.
Clasificación:

El cliente no dejó un comentario.

Joshua W.
Clasificación:

other than the vehicle being clean, we noticed there were a lot of ants and a few spiders inside of our rental cargo van. I would recommend making sure the vehicles are properly secured in between use to avoid insects.

Jennifer W. | Overall Experience |
Clasificación:

I did not have any need for or interaction wi5 staff.

Mark P.
Clasificación:

El cliente no dejó un comentario.

CARLOS G.
Clasificación:

El cliente no dejó un comentario.

Luz Maria G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHELLE D.
Clasificación:

El cliente no dejó un comentario.

Alejandro G.
Clasificación:

My first visit, even when there was 3 employees on that shift, nobody was kind enough to at least open the door for me when I was carrying 30 boxes and I had to do a couple of trips to and from my car. Next morning Randy brought a bundle of 20 to my car, without me asking, just when I was moving my car closer to the entrance.

Archer T.
Clasificación:

El cliente no dejó un comentario.

Heather C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GUILLERMO E.
Clasificación:

El cliente no dejó un comentario.

Chris M.
Clasificación:

More customer service representatives getting your keys

Antonio G.
Clasificación:

El cliente no dejó un comentario.

AGNES R.
Clasificación:

El cliente no dejó un comentario.

Edgar C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

karussa C.
Clasificación:

El cliente no dejó un comentario.

JARED P.
Clasificación:

The check engine light came on and we called, and called. It would be nice if we could just call someone at the local store to talk instead of corporate.

Jacob B.
Clasificación:

The explanation for the car hauler was next to none. He was not helpful. Couple hours into my move the passenger mirror on the truck came loose and would turn all the way out every bump I hit. It was a hazard for 3/4 of my trip. It was not explained to me the side walls came down and I had to climb out of the back of the vehicle to get in and out. It's definitely not made for a car because the front bumper got caught backing down and tore the right side off. I will be never use them again, period.

Ali H.
Clasificación:

El cliente no dejó un comentario.

Betzabee R.
Clasificación:

El cliente no dejó un comentario.

Philip D.
Clasificación:

El cliente no dejó un comentario.

SANDRA L.
Clasificación:

No comments

VICTOR F.
Clasificación:

Excelent

Tiffany M.
Clasificación:

El cliente no dejó un comentario.

Antonio G.
Clasificación:

El cliente no dejó un comentario.

YAMAIRA A.
Clasificación:

Very Good Customer Service

GILDA P.
Clasificación:

Excellent service

John J.
Clasificación:

Use better tires on trailers the left tire on my trailer came apart and nearly stranded me right at the end of the trip.

Glenn H.
Clasificación:

Flawless and seamless experience confirming rental and getting on the road to Wisconsin with complete confidence!

JOSE C.
Clasificación:

El cliente no dejó un comentario.

Bart O.
Clasificación:

This review is more for uhaul overall. Moving across country is difficult enough as it is but uhaul created an even bigger headache. I scheduled a 26 ft truck weeks ahead of our scheduled move date. We flew in my brother in law to help with the drive so we weren't exactly flexible once we set the date. Only two days before our rental was supposed to start they called to inform us they didnt have a 26' available, only a 20. They had known that there wouldnt be a 26ft truck available til 2 weeks after our scheduled move for weeks but decided to tell us last minute (probably bc they new other company's rates would be too high with a last min reservation). The uhaul we recieved was new but it was difficult to find a lock that worked with it, not even the one sold by uhaul worked. The trailer they gave us didnt allow us to open the door once loaded so it was difficult to get out of the car. Once my husband made it to the ending location he filled the gas to the point where it was when he picked it up (it wasn't full at pick up) and they tried to charge him over 100. Also, though the difference in rates for a 20' to a 26' is 400 ans they refused to give us more than 200 and "we were lucky to even get that" according to a customer rep. They obviously wouldn't compensate us for the thousands of dollars worth of things we had to leave behind due to the unexpected smaller truck and refused to even discount a u-container to transport what we couldn't bring in the truck. Literally the worst experience ever. Stay away from uhaul.

AJAY P.
Clasificación:

Everything was good, but as soon as I started driving the gas gauge dropped an entire notch! There was a 4 inch mark on the windshield which I didn't notice until I started driving. The wipers could not remove it and I had to deal with it. Other than that the vehicle was clean and well maintained. The backup camera was very useful.

SUSAN S.
Clasificación:

Service was awesome!

Helio P.
Clasificación:

El cliente no dejó un comentario.

GUSTAVO O.
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El cliente no dejó un comentario.

James A.
Clasificación:

El cliente no dejó un comentario.

Mark Y.
Clasificación:

Great Location and friendly service!!

COSMELIA M.
Clasificación:

El cliente no dejó un comentario.

RAMON T.
Clasificación:

El cliente no dejó un comentario.

Leonard B.
Clasificación:

El cliente no dejó un comentario.

JORGE R.
Clasificación:

El cliente no dejó un comentario.

THOMAS A.
Clasificación:

I have rented from this location many times. Very friendly/helpful employees. U-Haul should be proud to have them on board !!! I am a veteran, and have always been treated with great respect here. Thank You !!!

Luis M.
Clasificación:

El cliente no dejó un comentario.

Lori C.
Clasificación:

U-Haul came to my rescue. I had reserved with Budget and they called me that morning to say they did not have my truck. They do not guarantee reservations. With only 2 hours, U-Haul had a truck available. Thanks for saving my day!

NATHANIEL D.
Clasificación:

El cliente no dejó un comentario.

LIONEL T.
Clasificación:

The service from the first gentleman we saw was good but the owner was horrible. Did not have our original reservation ready at our original location and was sent here and they had no clue and no vehicle. They had to pull strings to do so. They also didn't have our furniture dolly requested so we had to get a regular one.

Edgar B.
Clasificación:

Had employee put equipment rented on hold and I went inside and payed cash. He said he would email me a receipt? Instead he never gave me a receipt for cash I paid for rental he received my cash and charged my credit card!!!!! I tried Calling customer service today in the middle of all the work I have to do 47 minutes later of being transferred and being on hold nothing was accomplished. Now have to take the time out of busy schedule to handle someone else's error that now has become my problem.!!!!

DARRELL H.
Clasificación:

El cliente no dejó un comentario.

Johan R.
Clasificación:

El cliente no dejó un comentario.

ENZONI L.
Clasificación:

El cliente no dejó un comentario.

Rodrigo M.
Clasificación:

Everything it good!

Betzabee R.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

Great job. Fat pick up and trailer was ready and sitting upfront.

Gremy C.
Clasificación:

They should have a container to store for a few days objects forgotten by the client in the vans thanks

JENNIFER V.
Clasificación:

El cliente no dejó un comentario.

Siara M.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

I rented a van. It was clean, but it had 2 info lights on. Oil change and low tire pressure. I was doing the “quick pick up” option where you check in through your phone. I had to dispute a couple of pictures because there were some debts on the van that I couldn't see in the pics. All of this while it's raining. Everything worked out fine. I had just expected the pick up to go more smoothly.

Nancy B. | Overall Experience |
Clasificación:

The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.

Michael C.
Clasificación:

The line was alittle long and extended me out past my drop off time

DAYANA G.
Clasificación:

El cliente no dejó un comentario.

NELLY B.
Clasificación:

El cliente no dejó un comentario.

Mark P.
Clasificación:

Excellent staff, very time efficient process getting the equipment and paperwork. Clean facility.

MAYERLING M.
Clasificación:

El cliente no dejó un comentario.

NESTOR A.
Clasificación:

Todo fue excellent

CARLOS G.
Clasificación:

El cliente no dejó un comentario.

GUSTAVO C.
Clasificación:

El cliente no dejó un comentario.

HABIB G.
Clasificación:

There was one MAJOR and SPECIFIC problem I have with my experience with Uhaul and I am not happy with the resolution. The 15 foot truck I received was acceptable, however, the problem was with the auto trailer. I had made the reservation in-store with Randy, he knowing the distance we were traveling (Orlando, Florida to Dallas, Texas). My father, Habib Gwaduri, specifically requested newer and the most reliable equipment we could rent because of our distance. Randy affirmed us that they specifically ensure newer equipment for these long trips. We arrived Friday to pick up our truck and informed the staff that we would return on Saturday for the auto-trailer. Saturday morning we receive a call from Jorge confirming the auto-trailer pick-up. He informs me that he is not happy with the low-quality auto-trailer and wanted to ensure we had a newer one. I appreciate his honesty and diligence. I am upset with the staff members on Friday that did not ensure a high-quality auto-trailer would be available for our INFORMED Saturday pick-up. Jorge offered a $50 refund for the inconvenience but I do not believe that covers the FOUR HOUR DELAY (10am to 2pm), which was especially taxing for the senior family members I was traveling with. This review will go public so I hope there is a swift resolution.

Luis C. | First Impressions |
Clasificación:

Personal friendly and professional

Heather G.
Clasificación:

The onlynsuggestion I would make is for them to gas uo their own trucks, because there are people like me who are in a rush and stopping in the beginning of the trip to gas up is really inconvienent.

Raymond Paul G.
Clasificación:

There was a VERY long line to check in... despite having pre-entered all my information online prior to arrival, the girl at the check in counter was SO RUDE and unfriendly. She said "Your reservation is for 10:00am, it's only 9:53am, and the equipment is not here yet... you'll need to go wait in line again." I was appalled, but what choice did I have? I waited in line again, and this time I got a different person, his name tag said he was the owner, but I forget his name. He was very nice, but he heard the way that this girl was interacting with me and other customers, and he did nothing to address it. She has no business working with the public. By the way, the truck I was given after my check in time of 10:00am had been sitting parked in the same location the entire time, from before I had even arrived... so not only was she very rude, she also lied.

Vanessa C.
Clasificación:

El cliente no dejó un comentario.

Juana R.
Clasificación:

El cliente no dejó un comentario.

Oscar D.
Clasificación:

El cliente no dejó un comentario.

Kim F.
Clasificación:

The inside of the windshield was really a mess. I had to stop and get some windshield wipes and wash it twice. The same for the cup holder area. With the Covid threat I would expect it to be clean.

PERMANAND S.
Clasificación:

Truck was clean but needed from tires, front end work, suspension knocking sound. I have been a mechanic for over fourth years and a experience driver to make my journey.

STEVE L.
Clasificación:

Nothing

Sondra J.
Clasificación:

Nothing!

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

AYURIS D.
Clasificación:

First at all, the gas said was full in the document when I rented it but it was 1/4 less, I did not check it because it used to be a trusted company, so I just started the truck and left, I realized 10 minutos later at home 1 mile away from this location (Impossible to use a 1/4), second there was "A LOT" of littlle roaches into the truck not on the back, WORSE!! next to the driver seat it came out at night Nasty, and third that truck smelled like a roadway public restroom, I think somebody was living there because it smelled really bad, next time I will check another option because UHAUL is going down in sanitary policies.

BRET L.
Clasificación:

Great service!

ENRIQUE R.
Clasificación:

Muy amables y profesionales

Charles L.
Clasificación:

El cliente no dejó un comentario.

GILDA H.
Clasificación:

El cliente no dejó un comentario.

Norm L.
Clasificación:

Honestly didn't have much interaction with the staff here, but the gentleman that checked my trailer on was very nice and patient (as I had a “few” questions).

JENNIFER A.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

The car dolly that i was given the straps were so frayed it took me over 20 minutes to get one side on. The right side did not have a lock for the ramp instead the chain was holding it. This dolly needs to be maintained! What a horrible experience.

Ana R.
Clasificación:

El cliente no dejó un comentario.

Axel P.
Clasificación:

Additional store clerks

Miguel P.
Clasificación:

Quick and painless return.

GUSTAVO O.
Clasificación:

I'll recommend install trailer jack on trailers

FRANCISCO S.
Clasificación:

El cliente no dejó un comentario.

Cesar L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jaroslaw A.
Clasificación:

El cliente no dejó un comentario.

SAMUEL M.
Clasificación:

El cliente no dejó un comentario.

Eric L.
Clasificación:

El cliente no dejó un comentario.

Jordan H.
Clasificación:

N/A

JORGEJAVIER M.
Clasificación:

They give me the wrong size for my needs, then I have to come back, have a different truck, wasnt my mistake, but I have to pay for the miles use for the first one when I returning the second truck I ask for the over charge, and the guy at the counter has an attitud and told me that is the price, period. I have to say that the person that I deal at the begining, was nice, corteous and apologize for the inconvinience, but they charge me anyway for the 2 cara

MYRNA U. | Overall Experience |
Clasificación:

I would definitely recommend this UHaul storage facility- to all my friends and family members 👍. Great job - they were professional, courteous and knowledgeable 👍👍👍👍

Carlos A. | Overall Experience |
Clasificación:

Really Good.

Maritza M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Victor P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

christine p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Hameed J. | Overall Experience |
Clasificación:

Jorge Mercado who is the General Manager of this location was extremely professional and helpful.

KARLIEF T. | Overall Experience |
Clasificación:

The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.

EFRAIN G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MAX S. | First Impressions |
Clasificación:

Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.

dinorah l. | Overall Experience |
Clasificación:

Excellent

Debra M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Thomas H. | Overall Experience |
Clasificación:

My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It’s very difficult to recall all the locations using that cancelled card.

Hameed J. | First Impressions |
Clasificación:

Excellent staff and facility.

KIMBERLY L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jorge O. D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARCUS M. | Overall Experience |
Clasificación:

Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.

Justin H. | Overall Experience |
Clasificación:

It was Great very clean helpful staff!

ROSA H. | Overall Experience |
Clasificación:

Only they said that the first month is free and they aplay the fees in my credit card. Explain why?

Henry W. | Overall Experience |
Clasificación:

Great Job to everyone 👍🏾👍🏾

Miriam D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

elaine b. | First Impressions |
Clasificación:

Super friendly employees

Christopher H. | Overall Experience |
Clasificación:

The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went .5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.

PHIL B. | Overall Experience |
Clasificación:

Absolutely no complaints

steve c. | Overall Experience |
Clasificación:

I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.

Debra M. | First Impressions |
Clasificación:

Management was AWESOME!!!! They took very good care of my storage needs.

Christopher T. | Overall Experience |
Clasificación:

Ok

Roberto D. | Overall Experience |
Clasificación:

The best U-Haul

Juanita F. | Overall Experience |
Clasificación:

The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!

ROBERT B. | Overall Experience |
Clasificación:

The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.

Marisol P. | Overall Experience |
Clasificación:

Not comment.

Alfredo G. | Overall Experience |
Clasificación:

Excellent

Francisco O. | Overall Experience |
Clasificación:

The best u-haul storage facility i ever uses

Cass W. | Overall Experience |
Clasificación:

Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.

Tyrone D. | Overall Experience |
Clasificación:

Great staff very helpful and kind

Francisco O. | First Impressions |
Clasificación:

Excellent service

Phuong P. | Overall Experience |
Clasificación:

should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more

Georgio L. | Overall Experience |
Clasificación:

George was awesome and took care of me!!

Leticia R. | Overall Experience |
Clasificación:

The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.

flavio a. | Overall Experience |
Clasificación:

Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.

LATOYA B. | Overall Experience |
Clasificación:

.

Miriam D. | Overall Experience |
Clasificación:

Best, so far.

Nicole W. | First Impressions |
Clasificación:

Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.

Elaine J. | First Impressions |
Clasificación:

Good job

Alicia C. | First Impressions |
Clasificación:

Great

Eric S. | Overall Experience |
Clasificación:

Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.

Jose N. | First Impressions |
Clasificación:

Personnel were very professional and attentive to my every need

CARLOS O. | Overall Experience |
Clasificación:

Great customer services and facilities

Beth T. | Overall Experience |
Clasificación:

Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.💓😀

NIKITA S. | Overall Experience |
Clasificación:

Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.

Miriam D. | First Impressions |
Clasificación:

N/A

Robin B. | Overall Experience |
Clasificación:

Excellent storage area. Staff very friendly and helpful.

Janice C. | Overall Experience |
Clasificación:

This facility has a great team, is well run and is very clean!!

Meglana O. | Overall Experience |
Clasificación:

When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.

William B. | Overall Experience |
Clasificación:

Would use again.

Michael E. | Overall Experience |
Clasificación:

The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.

swap shop t. | First Impressions |
Clasificación:

Great service, great deal, great location.

Patricia C. | Overall Experience |
Clasificación:

Convenient location.

Anita J. | First Impressions |
Clasificación:

Every one was kind and very friendly and waited on each customer with great care..

jeanne b. | Overall Experience |
Clasificación:

The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything

ALBERTO L. | First Impressions |
Clasificación:

Excellent service

CELINA P. | Overall Experience |
Clasificación:

The manager George was very polite and was able to answer all my questions

Sheila C. | Overall Experience |
Clasificación:

The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me

Pedro M. | Overall Experience |
Clasificación:

Simply excellent ( David, Nathalie and cleaning girls )

Darby W. | Overall Experience |
Clasificación:

Best Uhaul location I have ever used.

MARIA F. | First Impressions |
Clasificación:

Excellent treatment and service is all I can say.

Wigberto F. | First Impressions |
Clasificación:

This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa

Darby W. | Overall Experience |
Clasificación:

This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.

justin t. | Overall Experience |
Clasificación:

As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99% disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.

Gina B. | First Impressions |
Clasificación:

We had a stressful move, but returning the truck and setting up the storage unit was easy. Thank you!

MARINELA C. | Overall Experience |
Clasificación:

All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.

JOSHUA M. | Reservation |
Clasificación:

Excellent service

Linda C. | Overall Experience |
Clasificación:

Was a very good experience thank you

Juan R. | Overall Experience |
Clasificación:

The staff and general manager were attentive and provided excellent customer service.

Philip G. | Reservation |
Clasificación:

Very friendly folks and a very clean facility.

Kai T. | Overall Experience |
Clasificación:

Great place, great staff.

Maria M. | Overall Experience |
Clasificación:

I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don’t feel welcomed. Almost like your bugging them.

AMY L. | Overall Experience |
Clasificación:

Great facility

Robert B. | Overall Experience |
Clasificación:

very good experiance

andres m. | Reservation |
Clasificación:

A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed

BRADFORD B. | Overall Experience |
Clasificación:

Always friendly and helpful. never had a problem

Abraham G. | Overall Experience |
Clasificación:

xxx

MIGUEL V. | Overall Experience |
Clasificación:

The best Uhaul storage in town!!!!

Andy H. | Overall Experience |
Clasificación:

I’m still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet

Shantel S. | Overall Experience |
Clasificación:

The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.

Juan R. | Reservation |
Clasificación:

I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.

Amanda J. | Overall Experience |
Clasificación:

Great customer service and satisfaction

juan g. | Reservation |
Clasificación:

The best service and very convenient

Maribel L. | Reservation |
Clasificación:

Non of the above because I never moved in. I had requested for this order to be cancelled.

Felix D. | Reservation |
Clasificación:

place is clean and staff very helpful.

JOSE R. | Overall Experience |
Clasificación:

Excellent

Barbara D. | Overall Experience |
Clasificación:

No comments

Gina S. | Overall Experience |
Clasificación:

My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.

Thomas H. | Reservation |
Clasificación:

Very friendly and helpful. Couldn't have been smoother. No issues.

Ashly H. | Overall Experience |
Clasificación:

The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!

JUDY JENNETTE S. | Overall Experience |
Clasificación:

Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.

Franciso T. | Overall Experience |
Clasificación:

Great customer service thank you all for a great job

NATHAN B. | Overall Experience |
Clasificación:

It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!

TIMOTHY C. | Overall Experience |
Clasificación:

My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice

Maria Virginia P. | Overall Experience |
Clasificación:

Excellent

Lorena R. | Overall Experience |
Clasificación:

The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.

Jose C. | Overall Experience |
Clasificación:

Always felt that our belongings were in a safe, convenient place. Thank you.

Juan F. | Overall Experience |
Clasificación:

A

MARCELLO N. | Overall Experience |
Clasificación:

thank you for your help.

Marlon M. | Overall Experience |
Clasificación:

Staff helpful & kind.

Lenimar S. | Overall Experience |
Clasificación:

From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal

JOHN W G. | Overall Experience |
Clasificación:

V Very expensive

Vittoreano C. | Overall Experience |
Clasificación:

Im very happy with ur customer service at hunter creek

Noel C. | Overall Experience |
Clasificación:

Excellent customer service and amazing staff.

JUAN R. | Overall Experience |
Clasificación:

During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.

Tia C. | Overall Experience |
Clasificación:

Great service personnel, location was good and I was very satisfied with this experience.

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