Customer Reviews for U-Haul Moving & Storage of Hudson

Clasificación:

3.0

Great customer service and friendly

Rating:

5.0

fix the Google address. If you follow Google's directions to their location, you will end up on dead end dirt road with no turn around

Rating:

5.0

Please with the experience

Rating:

5.0

Keep doing the awesome job that you do. Professional, knowledgeable and giving excellent customer service. Thank You!

Rating:

5.0

The young man working the store was professional and explained everything thoroughly. He attached the trailer for us and did an amazing job, it made it 1200 miles to our destination without any issues. Super pleased!!

Rating:

5.0

Very satisfied with the customer service provided by Marty and the 9ft Van performance was excellent. Thank you Ramón Acevedo

Rating:

5.0

Great job by all thanks

Rating:

2.0

Was told to be there before 7 I was but the guy In charge told me he closed shop and to come the next day for my money since I paid cash I put 100 I was charged over what I was told but no one checked the truck so how would I know the mileage was what I left it with

Rating:

5.0

Fast efficient and friendly!

Rating:

5.0

Experience was flawless.

Rating:

1.0

Went to office, not acknowledged, young guy legs, oncovered did not look up. Acted like I was bothering him, banged on computer, told me what cost would be and it was wrong. Told me I better get insurance driving to Ga. He would not itemize bill for me to view, did not give me moving pads, I had to drive back 20 mins. To get them, never apologized either. This guy should be fired. I will use Pense going forward if this is what U-haul has become. Rick Sevigny

Rating:

2.0

Boob behind the counter Day 1 did not follow through with what he was supposed to - greatly inconvenienced me. Guy on Day 2 (before 1pm) was very good.

Rating:

4.0

Would recommend

Rating:

5.0

They always have a motorcycle trailer. Great prices.

Rating:

3.0

Trucks are horrible on gas

Rating:

2.0

Been a while since I've rented a U-haul. But, when I checked-in the truck the guy didn't get up. He just ask me for the key and said that was all that was needed. did not ask my name or anything. I didn't even get anything to prove that I had turned in the truck. I told him that the truck leaked when it rained and some of my stuff was ruined. His response was that the trucks are water resistant but not waterproof and that was normal if caught in a hard rain. Bottom line is that the guy was not rude but, just didn't seem to want to do anything. Not wanting anyone fired but, maybe a lesson in customer service is needed. Thanks i

Rating:

4.0

The individual who helped us with the drop off was helpful and documented the multiple issues I experienced. He advised me on the beat ways to get in touch with customer support, I was disappointed that the payment could not be switched as the first attendant did not confirm which card was being used and now I have the truck on the wrong payment form than I wanted to use.

Rating:

5.0

One-way rental trucks should have cruise control. It's very uncomfortable driving 1200 miles without that feature.

Rating:

4.0

Inspect the equipment every time it comes in before renting again. Improve equipment maintenance.

Rating:

1.0

Had a Reservation to pickup truck at 9:00. Nobody showed-up to open the location until 10:38. The person that did show up had a bad attitude because he had to be there. The truck's motor sounded like it was about to throw a rod. I will not return to this location nor recommend it to anyone.

Rating:

1.0

Pick point: US19 & NY Ave (William) did not smart phone to complete transaction. Didn't know about Military or LEO discounts. Drop off point Mayo Marine/Uhaul: absolutely rudisist subject, lied he was closed down for returns. My contract stated 'I wasn't sure where I was dropping off' LIE. This was my 3rd time. I WANT CONTACT FROM SOMEONE

Rating:

4.0

The rate for a one way move allowed 5 days, and was almost twice the price more than if I had rented the trailer for 10 days.

Rating:

5.0

Return was quick and efficient. Again, a very positive experience.

Rating:

1.0

Hire employees who know what they are doing! Will never use this location nor recommend it to anyone!

Rating:

1.0

The 2 guys at the location are real dumb asses was not helpfull at all. The manager there is a lier and rude and tryed to over charge me. I hope you get better people there one day.

Rating:

2.0

Didn't pre inspection my equipment at time of reservation. 10 days later at pickup told me if trailer lights didn't work couldn't rent. Well the right turn signal didn't work. I was so lucky to have the shop that installed the equipment be able to fix it Later when we brought the trailer home and opened it it was dirty and had ants

Rating:

5.0

Professional, personable and efficient. Keep up the good work! Thank You

Rating:

1.0

Will never use Uhaul again!!!!!

Rating:

1.0

Unit was not what was required. No solution given.

Rating:

3.0

The reason why I am upset is that they charged me a charge for gasoline that did not correspond to me because I delivered the vehicle with the same level of gasoline that was purchased. I told your staff to check the vehicle before I left the place and he told me that everything was fine. I asked for my final receipt and he told me that they would email it later. then I receive a charge on my credit card more than what was agreed for the level of gasoline. I am very upset with your customer service.

Rating:

5.0

Hallway dimly lit. No light at all in unit.

Rating:

1.0

I have been renting from this location for a while and it is always a cluster f__k. THEY ARE NEVER THERE AND ON THE GROUNDS....I am demanding a free rental or reimburse me for the last one. This location is so inconvenient .....so sick of waiting!!!!

Rating:

2.0

Was told that they couldn't accept my 5x8 trailer and that they were too full.

Rating:

5.0

Nothing

Rating:

2.0

When picking up the truck the customer service agent complained about customers and when it came to my information the CSR turned his key board towards me and asked me to type my info out myself and when I dropped the truck back to the same location, we waited for an hour for the agent to open the office just to check the truck back in. The office was supposed to be open at 9:00am on 3/13/22 and the CSR agent didn't show up until 10:00am and have to wait additional 10min for the agent just to open. When I was on way back to the drop off sight, the stabilizer tracking service light came on. The inside of the truck cabin smelled like stale cigarette smoke. Very disappointed with the service and the condition of the truck.

Rating:

3.0

Seems to be a glitch on your inspection app on fuel do to its issues it was trying to say the truck was full on pickup but it clear was a quarter tank.

Rating:

5.0

Nothing

Rating:

5.0

Great service!! Friendly, helpful, and very professional!! Thank you!!!!

Rating:

3.0

Experience at this location was fine, but they moved my pickup location without telling me so I showed up to the wrong pickup site that was closed that day. Had to call customer service to figure out where I needed to go and ended up having to drive further and was late because of it. Better communication would have been nice

Rating:

5.0

Friendly and convenient

Rating:

3.0

Closed on a Monday

Rating:

5.0

Very knowledgeable and helpful staff, A+ is my rating

Rating:

5.0

Everyone was very nice & Helpful. The van we rented was in great condition!

Rating:

5.0

Quick and easy drop off

Rating:

5.0

Super Service A +++

Rating:

5.0

Nothing. It was an all-around great experience.

Rating:

4.0

There's nothing at the site can do but your website most definitely! I reserved a cargo van using my debit card and the reservation took but when I arrived at the location I was informed that a debit card could not be used to rent it. My issue is if you don't allow a debit card to be used to pay for the rental then the reservation should not have been able to been made using the same card! Nowhere on the website did it say that a credit card had to be used to rent a pickup truck or a cargo van. If I had known that ahead of time I probably would have gone elsewhere like home Depot they rent trucks by the hour as well.

Rating:

5.0

Piece of cake returning my truck!

Rating:

5.0

Very nice man, helped us hook up the trailer and lights went above and beyond!

Rating:

5.0

Very professional thanks

Rating:

5.0

The employee there works his butt off. I would recommend this place to anyone. Thanks.

Rating:

5.0

TJ was very friendly and helpful! My husband just had surgery and was unable to open the storage door. We called and TJ came out immediately and helped us. I will definitely recommend your place to others!

Rating:

1.0

I ordered a 6ft x 12 trailer online picked up at 5:00 got home tried to load a side by side but the back of the trailer is not truly 6 ft wide its more like 4 1/2 so it wouldn't fit I immediately called the location and explained the problem and asked to trade for a car hauler the guy said if you can be here in 5 min I said I can be there in 10 and he said well I'm not waiting ,we made it there in 7 min and he was pulling out of the driveway he did not stop so we ended up having to borrow a trailer from family so we paid 140$ for a trailer that we could not use ,very poor customer service

Rating:

2.0

TJ, the intake customer service rep was terrific. Friendly, helpful, and efficient. My complaint about my experience was the unit, not the staff. The unit had a sagging ceiling liner that was clearly old, moldy and possibly had water pooling and ready to drench my belongings. The unit smelled terribly of mold and was clearly in need of an update. Please address these deficiencies and I'm sure you will then receive better feedback from future customers.

Rating:

1.0

I’m on a very tight budget, we get to uhaul and they tell me they don’t have the storage I reserved but only have bigger size. I didn’t reserve bigger because I can’t afford more than $90 a month. So finding this out last minute where I have to turn our truck back in and don’t have options, so now I’m stuck with a storage rental I can’t afford and to have to get another rental truck to move it out to another facility that I can afford.

Rating:

5.0

I had a small unit for about 5 years and never had any issues to be concerned about.

Rating:

5.0

This was easily the most painless process I have ever endured with a company. From start to finish there was never a hiccup.

Rating:

5.0

First-rate in all respects.

Rating:

5.0

"Cat" the manager is awesome and very helpful, I couldn't afford to pay the rent and am sorry for leaving the mess for her to deal with, in the future I'll definitely be renting again if they will let me.

Rating:

5.0

Friendly staff, easy to get in and out.

Rating:

2.0

Manager at this location was more concerned with her lunch than helping customer. Also ceiling in my unit was starting to deteriorate over time. Would not ever go back to this location.

Rating:

5.0

I just love the hospitality I get each and every time I rent from this location. Kat is the on site manager at this U-Haul. She has been with the company well over 10 years. She is very knowledgeable and certainly knows what she is doing. She takes her time explaining everything you need to know. Her job is far from just office work. Part of her job is to hook and unhook trailers, inspect trucks coming and going, maintenance on the Uhaul trucks and trailers as need, load and unload storage boxes with a forklift, fills propane tanks, ordering products, inspect the property, and storage units, customer service and much more. But most important she always makes sure her customers are first and foremost. She Makes sure they each and every customer is completely satisfied before they leave the property. Thanks Kat. I will definitely be back. Kat is Very highly recommended.

Rating:

5.0

Excellent, reasonably priced climate controlled unit. Great staff, always friendly and professional. Kat does an awesome job!!!! Great Experience!!!!

Rating:

5.0

Kat the manager was very professional and well versed and was excellent and extremely informative and helpful with my moving needs and should be considered a very valuable part of your u haul family 👪

Rating:

5.0

great place

Rating:

5.0

Great flawless experience. Kat provided excellent customer service and we hope to rent another unit when one becomes available. Thank you

Rating:

5.0

Great place.

Rating:

5.0

Kat is very knowledgeable, helpful, and will go above and beyond to help people.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Kat us an excellent person to have on your staff where as she knew her business. Awesome experience.

Rating:

5.0

I love dealing business at this location. Your employee Kat is amazing. I meet her years ago at the U-haul on 52 in Hudson location. Kat always takes time to explain anything to me. She always make sure that the customer is the most important person. She is very well mannered. Her store inside and out, impressions me. How very clean it is Everytime I've rented either a storage unit or a moving truck, they are super clean. Kat is very professional and so very awesome at her job. You can tell that she doesn't just work there for the paycheck. She takes pride in her job as manager of any of the U-haul stores she has managed. She treats everyone like the way she wants to be treated. With the up-most respect. I can't tell you how much I myself personally love going to her store and see that happy face. She knows what she is doing. She understands people concerns, comments and complaints and she deals with them in a timely manner. I highly recommend this U-HAUL location.

Rating:

5.0

Thank you Kayle!

Rating:

5.0

Lots of storage options at this facility.

Rating:

5.0

Cat and Chandler went out of their way and cleaned out a unit the same day I came in. And then came across the highway to personally let me know the unit was ready. Also appreciate Cat's, "telling it like it is" attitude. Will recommend her, however I have no doubt she will always be full.

Rating:

4.0

Concern of the ceiling installation exposed and hanging. She informed me its not the roof, just installation and would not affect my belongings as they did not have another unit available.

Rating:

3.0

We had 2 go 2 another U place 10 miles out of our way cause the trailer we were we suppose had was broken with the Electric hook up...Not 2 happy with U Haul......No Credit 4 the problem it caused us...

Rating:

5.0

Staff was professional, friendly and very helpful. I would definitely recommend this facility.

Rating:

5.0

No problems at all with storage facility.....also rented a 26foot moving truck from them....great experience all the way around!

Rating:

1.0

Management was mean and threatening. Some one should be looking into this facility. I have been a customer for 4yrs. I will not go back to that facility or recommend it.

Rating:

5.0

You girls rock!

Rating:

1.0

Nope made to feel like I was a criminal for being late with truck rental even know I was paying as I went late

Rating:

5.0

Very helpful and convenient

Rating:

5.0

No problems at all. Friendly staff. Will most likely be renting a bigger one soon.

Rating:

5.0

Needed climate control

Rating:

2.0

The person I told I was checking out was very forgetful or incompetent. She said she would note my departure and send me an e mail. She did neither and I received a bill with a penalty.

Rating:

5.0

Very knowledgable staff, friendly.

Rating:

5.0

Both ladies were professional and easy to work with! Thank you !

Rating:

5.0

Needs lighting.

Rating:

5.0

Friendly and helpful staff willing to help in every way.

Rating:

5.0

The unit is clean and the employees are helpful.

Rating:

4.0

no comment

Rating:

5.0

Mickki and Kayla are your Gems over at that property very nice ladies with customer service as well as customer appreciation very helpful it was nice to know if I needed anything they helped Me thanks

Rating:

5.0

Very friendly and helpful staff

Rating:

3.0

Had A UNIT FOR TWO YEARS NO PROBLEMS.

Rating:

5.0

The associate was very pleasant and professional.

Rating:

5.0

Very helpful, and kind

Rating:

5.0

I have no problem at all with the way U-Haul handles new customers. The employee took the time to show me several storage spaces and I was in and out in 15 minutes with the rental I need.

Rating:

5.0

The staff actually called me to notify that the unit next to mine had a water leak, and had me come in to verify there was no damage on my side!!! Who does that? Thank you Uhaul!!!

Rating:

5.0

Everyone at U Haul was knowledgeable and extremely helpful. I would definitely recommend and use them again.