There was literal blood on the door of the uhaulTimothy C.
Customer Reviews for U-Haul Moving & Storage of Hudson
Hudson, FL 34667
(@ New York Av)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Pamela S.
This was not the location I made my reservation at and had to drive a good distance to pick up the trailer,and take it back to the same location. I think it should have been taken to the location I made the reservation at.nolan H.
I cant thank Chandler and his staff enough for all there hard work and dedication. I am always greeted with a smile and treated with the up most respect. I highly recommend This facility and Uhaul itself.Nadine E. | First Impressions
El cliente no dejó un comentario.Jason L.
No problemsJoe A.
El cliente no dejó un comentario.Tim C.
El cliente no dejó un comentario.michelle B.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Ken M. | First Impressions
El cliente no dejó un comentario.BLAKE D. | Overall Experience
I arranged and paid for my reservation over the phone, Amy was great to talk to and set things up. There are however at least one or two other uhuals in the area of NewYork and 19 and I ended up at the wrong one. I called your facility while I was still at the wrong location. The gentleman answered wouldnt confirm I was calling the right place. Finally I asked do you have an associate by the name of Amy, yes we do...Okay I am on my way. When I got to the correct facility. the guy at the counter was less than helpful, again. I told him who I was, that I had just talked to him one the phone, and I had arranged everythign prior to my arrival with Amy on the phone, that I had never been here berfore. I asked him which spot is mine, he's like you dont know your spot, I replied no we arranged this on the phone. looks me up in the computer by name and says they assigned you lot 16. I replied okay where is that? He says you dont where your lot is? I was thinking to myself he has not been listening to a thing I said. 1. I went to the wrong place to start with, if I had been there before I wouldnt have gone to the wrong place. 2. I told you it was all set up over the phone, 3 I told you I had never been here before. I asked him were lot 16 was, he stated straight back the numbers are paintred on the wall. Okay. So we haul the 25ft boat back and while I applaud you painting and updating the brick wall back there someone painted right over the numbers that are supose to be visible, they are not visible. Well we found lot 16 after my wife walked through high grass and insects to get within inches of the signs to read them. Lot 16 was not going to work for my boat. Its at least a quarter mile walk back to the office, so I tried to call the office phone. No answer, mind you I left the office less than 5min ago. The national office picks up the line. I told him my issue, he puts me on hold to call his number for the office, still no answer. I told him theres an opening at lot 45 I can back in there and come back tomorrow if its an issue. He said he would call the GM of the site, who thankfully answered their phone. The GM agreed and the 25ft boat now is at lot 45. I would suggesst some customer service initiatives with the employee that was at the desk. First off answer the phone! Second active listening isn't a fad term it is real. When we pulled out his car was still parked in front of the office and he was inside. I have no clue why he couldn't answer the phone for me or the national office, especially when he knows there are customers on the lot that may have questions. In the end we got a good spot and seems like we will be good there. I like the high concrete walls. I took a look at the camera arrays displayed on the tv screen when we walked in and was happy with the picture quality. I know there are workforce issues and the job probably doesn't pay much over min wage, so the effort by the gentleman maybe minimal as well. That said the GM was responsive and accomidating to our needs and for that I am appreciative.Jacob C. | First Impressions
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Sharon L. | Overall Experience
El cliente no dejó un comentario.Mark F.
Took 5 different place to take my equipment every one turned me a way I made a formail complaint but last there where help honest quick .CARLOS I.
I had a unit 118 I went to my storage unit to get some things out and there were maggots and a rat next to my expensive items I was storing so they moved me two doors down this ceilings are falling down and all of the units. So no I don't have a good review at allKathryn N. | Overall Experience
El cliente no dejó un comentario.Larry H.
My go to place when needed. Very helpful, courteous, and pleasant. GraciasLarry R. | Overall Experience
Like to use my code one time instead of 6 times getting in and outJeanne F. | First Impressions
El cliente no dejó un comentario.VAL C. | Overall Experience
The staff at this facility from day one have been horrible. Rude and unhelpful! The facility itself must have changed hands over the last 18 months (Approximately) and has gone down hill. It is filthy! The amount of dirt and dust that gets into the storage areas is unreal. Your stored items will be filthy! The management does not care and basically walks away when you bring it up. Homeless individuals are actually living out of storage bins! Again, management does not care.Maria H. | Overall Experience
Good jobDavid N.
El cliente no dejó un comentario.Michael H.
This location is great, very efficient, & professional. Roger was prompt, courteous and I appreciated his positive attitude, he eased the stress of our day of moving a lifetime of belongings from our childhood home. Thank you so much! Patricia B.
I had one unit number 19 I went in day before yesterday to get a few things out there was a decomposing rat with maggots all inside of my storage the roof was caving in and they happen to have number one 20 which is two doors down so I have to go through everything I had to throw away all of my clothes because I had rat urine and feces on it not very pleased about this at all I'm trying to be very nice about it actually so anyway I had to relocate my unit to #120 ... Also my unit number 118 was paid up till the 20th of this month... Because I switched units they said my payments will be on the 13th...not right... I do not agree with this... I have been a pryer customer off and on.. I have never ever felt so cheated and disgraced I know it's poor matainace.... Leaking roofs... unreal 濫Kathryn N. | Overall Experience
I had unit 118 I went in yesterday to get a few things there was rats maggots all over the place I actually had to take everything out of storage put it in a storage number 120 which luckily was right next door then they try to charge me for 10/13.. my unit was paid up till the 20th so then I called the manager and he said that I will get a free month we shall see I'm not happy thank youKathryn N. | First Impressions
El cliente no dejó un comentario.Rosemarie B. | First Impressions
El cliente no dejó un comentario.Rosemarie B.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.Kenneth J. | First Impressions
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Randell P.
The stuff I stored became infested with cockroaches, even though the ads promised a clean, bug free environment. My moving company refused to move my stuff and we had to leave it behind in Florida. The manager would never return my calls and kept trying to put a lean on my stuff. NIGHTMARE. AVOID.Mark P. | Overall Experience
Joe and Amy at Uhaul store #29 were the best and very helpful. They made our experience a very pleasant one. We will pick up and drop off from their location from now on whenever we leave from or return to Florida. This location was even open on Sunday, which made it possible to return our equipment when it was most convenient for us.William K.
El cliente no dejó un comentario.Stephen M.
My biggest concern is I had every thing reserved including the extra day I needed and it still took over a hour before we were able to hook upKerry R.
I made 4 reservations. This was the only place that had trucks available. When I spoke to U-Haul rep she advised that the since the prior reservations didn't not have a truck after confirming they had one that I would get $50.00 for every failed reservation. I am still waiting for the $150 to be refunded. Although the place above had availability and they were customer friendly, I can't see myself using U-Haul again.RAFAEL M.
El cliente no dejó un comentario.Nadja T. | First Impressions
El cliente no dejó un comentario.PATRICIA W.
El cliente no dejó un comentario.Jeanne F.
I was sent to the first location they do not except trucks. Was on hold forever then they sent me to the next location and the person never put the change of location in the computer. So I had to call again. I was on hold again. This took hours of my time and then I was going to be charged for an extra day. I was so mad. They said someone would call me to give me a discount no one has ever called me. Very frustrated. And very unhappy.Robin B.
El cliente no dejó un comentario.Jill C. | Overall Experience
El cliente no dejó un comentario.Heather C.
El cliente no dejó un comentario.Fred S.
This is my favorite Uhaul place. They all are always helpful, making sure I get the best deal. They are prompt at returning phone calls and assisting in purchasing moving accessories. Keep up the good work.Inez J.
El cliente no dejó un comentario.LOUISE P.
El cliente no dejó un comentario.Eleanor B.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.William B.
The agent said all he needed were the keys to the truck. It was a one way rental. When I got an email with my receipt I had a charge for something I didn't expect.Carlo P.
El cliente no dejó un comentario.Allen W. | Online Move In
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Raed J.
El cliente no dejó un comentario.Kathlen L.
El cliente no dejó un comentario.SHARON B. | First Impressions
Not my first time using this particular facility. They are professional and courteous. Very helpful. I reserved a truck but needed a bigger one they were accommodating and it was actually a few dollars less. Gracias.Inez J.
El cliente no dejó un comentario.gregory P.
Great customer service and friendlyscott Y.
El cliente no dejó un comentario.Jerry J. | Overall Experience
El cliente no dejó un comentario.Jared C. | Overall Experience
El cliente no dejó un comentario.mark M.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.cindy S.
El cliente no dejó un comentario.Olivia S.
El cliente no dejó un comentario.Stephany B.
El cliente no dejó un comentario.CHRISTINA E. | Overall Experience
fix the Google address. If you follow Google's directions to their location, you will end up on dead end dirt road with no turn aroundDavid H.
Please with the experiencescott d. | Overall Experience
Keep doing the awesome job that you do. Professional, knowledgeable and giving excellent customer service. ¡Gracias!Ryan K.
El cliente no dejó un comentario.Ellon R.
El cliente no dejó un comentario.Brian M.
The young man working the store was professional and explained everything thoroughly. He attached the trailer for us and did an amazing job, it made it 1200 miles to our destination without any issues. Super pleased!!Heather G.
El cliente no dejó un comentario.Brandon P.
El cliente no dejó un comentario.PAUL D.
Very satisfied with the customer service provided by Marty and the 9ft Van performance was excellent. Thank you RamÃ³n AcevedoRamon A.
El cliente no dejó un comentario.kepler S.
El cliente no dejó un comentario.Mark P.
Great job by all thanksMary F.
Was told to be there before 7 I was but the guy In charge told me he closed shop and to come the next day for my money since I paid cash I put 100 I was charged over what I was told but no one checked the truck so how would I know the mileage was what I left it withPricila M.
Fast efficient and friendly!kara C.
El cliente no dejó un comentario.Diana E.
Experience was flawless.Raymond B.
El cliente no dejó un comentario.Kevin L.
Went to office, not acknowledged, young guy legs, oncovered did not look up. Acted like I was bothering him, banged on computer, told me what cost would be and it was wrong. Told me I better get insurance driving to Ga. He would not itemize bill for me to view, did not give me moving pads, I had to drive back 20 mins. To get them, never apologized either. This guy should be fired. I will use Pense going forward if this is what U-haul has become. Rick SevignyRichard S.
Boob behind the counter Day 1 did not follow through with what he was supposed to - greatly inconvenienced me. Guy on Day 2 (before 1pm) was very good.JOHN B. | First Impressions
El cliente no dejó un comentario.Billie Jo R. | Overall Experience
El cliente no dejó un comentario.Dennis F.
El cliente no dejó un comentario.Ralph Z.
Would recommendJennifer H. | Overall Experience
El cliente no dejó un comentario.gordon w. | Overall Experience
El cliente no dejó un comentario.Michael K.
They always have a motorcycle trailer. Great prices.JOHN D.
Trucks are horrible on gasFrank S.
Been a while since I've rented a U-haul. But, when I checked-in the truck the guy didn't get up. He just ask me for the key and said that was all that was needed. did not ask my name or anything. I didn't even get anything to prove that I had turned in the truck. I told him that the truck leaked when it rained and some of my stuff was ruined. His response was that the trucks are water resistant but not waterproof and that was normal if caught in a hard rain. Bottom line is that the guy was not rude but, just didn't seem to want to do anything. Not wanting anyone fired but, maybe a lesson in customer service is needed. Thanks iRON C.
The individual who helped us with the drop off was helpful and documented the multiple issues I experienced. He advised me on the beat ways to get in touch with customer support, I was disappointed that the payment could not be switched as the first attendant did not confirm which card was being used and now I have the truck on the wrong payment form than I wanted to use.Kyle K.
El cliente no dejó un comentario.Robert B.
One-way rental trucks should have cruise control. It's very uncomfortable driving 1200 miles without that feature.Michael M.
El cliente no dejó un comentario.Gary C.
El cliente no dejó un comentario.derek H.
Inspect the equipment every time it comes in before renting again. Improve equipment maintenance.Mike J.
Had a Reservation to pickup truck at 9:00. Nobody showed-up to open the location until 10:38. The person that did show up had a bad attitude because he had to be there. The truck's motor sounded like it was about to throw a rod. I will not return to this location nor recommend it to anyone.Paul S.
El cliente no dejó un comentario.karen S.
Pick point: US19 & NY Ave (William) did not smart phone to complete transaction. Didn't know about Military or LEO discounts. Drop off point Mayo Marine/Uhaul: absolutely rudisist subject, lied he was closed down for returns. My contract stated 'I wasn't sure where I was dropping off' LIE. This was my 3rd time. I WANT CONTACT FROM SOMEONEArthur R.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Nydia C.
El cliente no dejó un comentario.TIMOTHY R.
The rate for a one way move allowed 5 days, and was almost twice the price more than if I had rented the trailer for 10 days.Wayne M.
Return was quick and efficient. Again, a very positive experience.Duane S.
El cliente no dejó un comentario.Kenneth C.
Hire employees who know what they are doing! Will never use this location nor recommend it to anyone!Tiffany N.
El cliente no dejó un comentario.margret H.
The 2 guys at the location are real dumb asses was not helpfull at all. The manager there is a lier and rude and tryed to over charge me. I hope you get better people there one day.Colleen H.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.JOHN D.
Didn't pre inspection my equipment at time of reservation. 10 days later at pickup told me if trailer lights didn't work couldn't rent. Well the right turn signal didn't work. I was so lucky to have the shop that installed the equipment be able to fix it Later when we brought the trailer home and opened it it was dirty and had antsandrea W.
El cliente no dejó un comentario.michael J.
El cliente no dejó un comentario.Wayne K.
El cliente no dejó un comentario.Steve R.
Professional, personable and efficient. Keep up the good work! GraciasKevin K.
El cliente no dejó un comentario.Nancy A.
El cliente no dejó un comentario.Peter P.
Will never use Uhaul again!!!!!DAVID K. | Overall Experience
Unit was not what was required. No solution given.DAVID K. | First Impressions
Hallway dimly lit. No light at all in unit.Robin F. | Overall Experience
El cliente no dejó un comentario.Nicole W. | Overall Experience
Friendly and convenientCharles L. | First Impressions
El cliente no dejó un comentario.Karl F. | Overall Experience
El cliente no dejó un comentario.gregory v. | First Impressions
El cliente no dejó un comentario.Alina A. | Overall Experience
TJ was very friendly and helpful! My husband just had surgery and was unable to open the storage door. We called and TJ came out immediately and helped us. I will definitely recommend your place to others!Michael M. | First Impressions
El cliente no dejó un comentario.Wanita H. | Overall Experience
TJ, the intake customer service rep was terrific. Friendly, helpful, and efficient. My complaint about my experience was the unit, not the staff. The unit had a sagging ceiling liner that was clearly old, moldy and possibly had water pooling and ready to drench my belongings. The unit smelled terribly of mold and was clearly in need of an update. Please address these deficiencies and I'm sure you will then receive better feedback from future customers.Earl D. | Overall Experience
I'm on a very tight budget, we get to uhaul and they tell me they don't have the storage I reserved but only have bigger size. I didn't reserve bigger because I can't afford more than $90 a month. So finding this out last minute where I have to turn our truck back in and don't have options, so now I'm stuck with a storage rental I can't afford and to have to get another rental truck to move it out to another facility that I can afford.michael a. | First Impressions
I had a small unit for about 5 years and never had any issues to be concerned about.CRAIG M. | Overall Experience
This was easily the most painless process I have ever endured with a company. From start to finish there was never a hiccup.Megan A. | Overall Experience
First-rate in all respects.FREDERICK L. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | Overall Experience
El cliente no dejó un comentario.jay d. | Overall Experience
"Cat" the manager is awesome and very helpful, I couldn't afford to pay the rent and am sorry for leaving the mess for her to deal with, in the future I'll definitely be renting again if they will let me.chris B. | Overall Experience
El cliente no dejó un comentario.Sandra D. | Overall Experience
Friendly staff, easy to get in and out.KIMBERLY H. | First Impressions
Manager at this location was more concerned with her lunch than helping customer. Also ceiling in my unit was starting to deteriorate over time. Would not ever go back to this location.Eric B. | Overall Experience
El cliente no dejó un comentario.Clary F. | Overall Experience
El cliente no dejó un comentario.Bob S. | Overall Experience
El cliente no dejó un comentario.Herbert L. | Overall Experience
I just love the hospitality I get each and every time I rent from this location. Kat is the on site manager at this U-Haul. She has been with the company well over 10 years. She is very knowledgeable and certainly knows what she is doing. She takes her time explaining everything you need to know. Her job is far from just office work. Part of her job is to hook and unhook trailers, inspect trucks coming and going, maintenance on the Uhaul trucks and trailers as need, load and unload storage boxes with a forklift, fills propane tanks, ordering products, inspect the property, and storage units, customer service and much more. But most important she always makes sure her customers are first and foremost. She Makes sure they each and every customer is completely satisfied before they leave the property. Thanks Kat. I will definitely be back. Kat is Very highly recommended.Nadine E. | Overall Experience
El cliente no dejó un comentario.Greg S. | Overall Experience
El cliente no dejó un comentario.ALFRED V. | First Impressions
El cliente no dejó un comentario.Sandie b. | First Impressions
El cliente no dejó un comentario.MICHAEL M. | First Impressions
El cliente no dejó un comentario.Greg S. | First Impressions
El cliente no dejó un comentario.Donna J. | Overall Experience
Excellent, reasonably priced climate controlled unit. Great staff, always friendly and professional. Kat does an awesome job!!!! Great Experience!!!!DENNIS H. | Overall Experience
El cliente no dejó un comentario.Dianna N. | First Impressions
El cliente no dejó un comentario.Michelle W. | Overall Experience
El cliente no dejó un comentario.Micheal D. | First Impressions
El cliente no dejó un comentario.carie o. | Overall Experience
Kat the manager was very professional and well versed and was excellent and extremely informative and helpful with my moving needs and should be considered a very valuable part of your u haul family 👪Thomas V. | Overall Experience
great placeDavid C. | First Impressions
Great flawless experience. Kat provided excellent customer service and we hope to rent another unit when one becomes available. GraciasLinda G. | First Impressions
Great place.Eric R. | Overall Experience
El cliente no dejó un comentario.PAMELA F. | Overall Experience
El cliente no dejó un comentario.Simmie h. | Overall Experience
Kat is very knowledgeable, helpful, and will go above and beyond to help people.Edward N. | Overall Experience
Thank you for your service.Ellie T. | Overall Experience
Kat us an excellent person to have on your staff where as she knew her business. Awesome experience.james a. | First Impressions
El cliente no dejó un comentario.Alex S. | First Impressions
El cliente no dejó un comentario.Nancy D. | Overall Experience
I love dealing business at this location. Your employee Kat is amazing. I meet her years ago at the U-haul on 52 in Hudson location. Kat always takes time to explain anything to me. She always make sure that the customer is the most important person. She is very well mannered. Her store inside and out, impressions me. How very clean it is Everytime I've rented either a storage unit or a moving truck, they are super clean. Kat is very professional and so very awesome at her job. You can tell that she doesn't just work there for the paycheck. She takes pride in her job as manager of any of the U-haul stores she has managed. She treats everyone like the way she wants to be treated. With the up-most respect. I can't tell you how much I myself personally love going to her store and see that happy face. She knows what she is doing. She understands people concerns, comments and complaints and she deals with them in a timely manner. I highly recommend this U-HAUL location.Miss Nadine E. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.Omar M. | Overall Experience
Thank you Kayle!Mark S. | First Impressions
El cliente no dejó un comentario.William T. | Overall Experience
El cliente no dejó un comentario.Jared C. | First Impressions
Lots of storage options at this facility.Jerry J. | First Impressions
El cliente no dejó un comentario.Carol W. | Overall Experience
El cliente no dejó un comentario.JOHN W. | Overall Experience
El cliente no dejó un comentario.darlen d. | First Impressions
El cliente no dejó un comentario.Judy R. | Overall Experience
Cat and Chandler went out of their way and cleaned out a unit the same day I came in. And then came across the highway to personally let me know the unit was ready. Also appreciate Cat's, "telling it like it is" attitude. Will recommend her, however I have no doubt she will always be full.Jodseph M. | First Impressions
El cliente no dejó un comentario.Vernon M. | Overall Experience
Concern of the ceiling installation exposed and hanging. She informed me its not the roof, just installation and would not affect my belongings as they did not have another unit available.Diane D. | First Impressions
El cliente no dejó un comentario.Terri H. | Online Move In
El cliente no dejó un comentario.Ernesto C. | Overall Experience
El cliente no dejó un comentario.David M. | Overall Experience
El cliente no dejó un comentario.Vernon M. | First Impressions
El cliente no dejó un comentario.karen D. | Overall Experience
El cliente no dejó un comentario.gus g. | Overall Experience
We had 2 go 2 another U place 10 miles out of our way cause the trailer we were we suppose had was broken with the Electric hook up...Not 2 happy with U Haul......No Credit 4 the problem it caused us...John G. | Overall Experience
Staff was professional, friendly and very helpful. I would definitely recommend this facility.Tiffany D. | First Impressions
El cliente no dejó un comentario.betty l. | Overall Experience
No problems at all with storage facility.....also rented a 26foot moving truck from them....great experience all the way around!Scott A. | Overall Experience
El cliente no dejó un comentario.Kim V. | Overall Experience
El cliente no dejó un comentario.KENNETH K. | Overall Experience
Management was mean and threatening. Some one should be looking into this facility. I have been a customer for 4yrs. I will not go back to that facility or recommend it.Richard W. | Overall Experience
You girls rock!Deb F. | Overall Experience
El cliente no dejó un comentario.Ashlee K. | Overall Experience
El cliente no dejó un comentario.kerriann h. | First Impressions
El cliente no dejó un comentario.Sharon B. | Overall Experience
El cliente no dejó un comentario.sandy m. | Overall Experience
El cliente no dejó un comentario.Pat s. | Overall Experience
Nope made to feel like I was a criminal for being late with truck rental even know I was paying as I went lateChen B. | First Impressions
El cliente no dejó un comentario.RANDY H. | First Impressions
Very helpful and convenientMichael R. | First Impressions
No problems at all. Friendly staff. Will most likely be renting a bigger one soon.Helen R. | Online Move In
El cliente no dejó un comentario.Nathaniel N. | Overall Experience
El cliente no dejó un comentario.Christopher A. | Online Move In
El cliente no dejó un comentario.Vince W. | First Impressions
El cliente no dejó un comentario.Erin W. | Online Move In
Needed climate controldeborah S. | Overall Experience
The person I told I was checking out was very forgetful or incompetent. She said she would note my departure and send me an e mail. She did neither and I received a bill with a penalty.John S. | Overall Experience
Very knowledgable staff, friendly.isidore v. | First Impressions
El cliente no dejó un comentario.david g. | Overall Experience