Customer Reviews for U-Haul Moving & Storage of Houma

1,108 comentarios

133 Monarch Dr   Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

(985) 868-5224

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(985) 868-5224

133 Monarch Dr
Houma, LA 70364
(Corner of West Park Ave and Monarch Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WALTER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASH R. 
Clasificación:
3.0

Since hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul

Christy D.  |  Overall Experience 
Clasificación:
4.0

A clearly Dropbox would be nice. P have a clear queue for dropping off units whether box trucks, trailer,s whatever

WILLIAM L. 
Clasificación:
5.0

Make the rates cheaper.

JERODE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO M. 
Clasificación:
5.0

Evething excellent

DIEN N. 
Clasificación:
2.0

Headlight went out before I got home. Needed extra days but was charged excessive charges.

KADE B. 
Clasificación:
4.0

If you have a reservation for 3:00 pm have it ready to go at 3:00 p.m. it took 32 minutes to check in and out but they didn't add that half hour to the leased out time, it still had to be returned in 5 hours, so we barely made it.

Rhonda C. 
Clasificación:
5.0

Very friendly people. In and out quickly.

Peter C. 
Clasificación:
5.0

Everything was spectacular.

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN D. 
Clasificación:
5.0

Well maintained equipment. Plus service was spectacular!!!!!!!!

OTIS Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
4.0

Make sure they give you a check in receipt I was charged an extra day because the person I gave keys tooo didn't check me in for the time period o returned truck now have to dispute charges

WENDY R. 
Clasificación:
1.0

Manager is an unbelievable jerk. Rude, crude, sad. He's a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.

Julie J.  |  Overall Experience 
Clasificación:
5.0

Great

MARK P. 
Clasificación:
3.0

Did not have the size truck that was reserved. Truck supplied had missing driver's side mirror and headliner that was falling. Truck had oil light on and no coolant or cover on tank (addressed at location). Truck transmission was slipping at highway speed.

Stephen L. 
Clasificación:
5.0

I will use ing you guys again

KEWANA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

L S. 
Clasificación:
1.0

I reserved a 15 foot truck four day early and I arrived at the time I was to pick up my truck…. They didn't have my truck and were rude and told me that I was supposed to have call in response to an email that I didn't get…. I did receive a text just moments before I arrived though… I had to rent a smaller truck from them, that cost me more than twice what it should have because I had to make lots of trips to move. The thing that really upset me was there were several of the trucks and larger one setting on there lot all day. I asked about those trucks and was told that they were reserved for other people…. My question was…. What about me…. I had a reservation and was there at the correct time…. I will not use haul again and will tell everyone I can…. Very mad!!!!,

DONALD G. 
Clasificación:
5.0

Offer a Discount. I've been not able to retrieve my free storage unit from the several rentals I've occupied. Can I receive a discount of some sort. Gracias

CORNELIUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY L. 
Clasificación:
4.0

Had a long wait in line. Equipment was rusty and rattled.

DONNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN B. 
Clasificación:
5.0

It would be nice to have 4 door pick up trucks to rent.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEB B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
1.0

The rental was due back on 10/20/21. I returned it on 10/18/21, but was never returned in the system. I called multiple times and went back to the facility where I dropped it off ; the vehicle was not there and was still listed under my rental. This presented me with extra liability and possible overages if I would not have checked on this. Completely unacceptable!

Brent L. 
Clasificación:
5.0

Get all your places to act according to this location ! Tyler was awesome and helped out allot !

ZACHARY L. 
Clasificación:
4.0

Just don’t like when the lock was changed and I wasn’t notified

Melissa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorda W. 
Clasificación:
5.0

Nothing scheduling was effotless

SIMONE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASEY L. 
Clasificación:
4.0

Make sure equipment is inspected jointly prior to departure from the pick up site

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY J. 
Clasificación:
3.0

Left turn signal didn't work, right light was falling out. Employee said it was okay and good to go

BRYCE P. 
Clasificación:
5.0

Everything was good

joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA M. 
Clasificación:
5.0

My account was charged 78.00$ and then 58.00, I was told the 78 was a deposit and my total after they figured miles was 58$, so why am I charged for both now?

Brian Z. 
Clasificación:
5.0

I am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.

DONALEEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TERRANAZIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI J. 
Clasificación:
1.0

My experience was terrible. I drove from New Orleans to Houma with my own trailer to pick up a new lawnmower. The mower was too big to fit on my trailer. The UH location was directly across the street from the lawnmower dealership. I went to UH and told the manager that I needed to transport a new mower that was 68” wide. She said they rented 6' trailers. I told her that should work. I rented the trailer and then headed back across the street to pickup the mower. She did not mention that the gate on the trailer was only 5.5' wide. Immediately after we figured out that the mower didn't fit on this trailer either I went back to UH and told them about the gate problem but they said I left their property so they would not refund my rental fee. I didn't have time to argue with them so the next day I reached out to UH for a refund. I was transferred around on the phone for over an hour of total hold time. I finally got to someone in Customer Service and explained what had happened. After being on hold for about 15 minutes I got disconnected. Soon after that I received an email saying I had left the property so they would not be refunding my $38 rental charge. Believe me, it is not the $38 rental fee… it's the principal. I feel as though UH ripped me off. So here is my review. MY EXPERIENCE WITH UH WAS TERRIBLE !!!

THOMAS N. 
Clasificación:
5.0

The truck smelled heavily of cigarette smoke. The employees were nice though.

Pharren B. 
Clasificación:
1.0

They charged me 216.00 for 1 day service and for a dolly and I'm yet to get my 73.00 refund they owe me .next time I'm going with the law if my money is not in there by 3: 00 today .9/30/21.this was at u-haul center in houma la.

JANET G. 
Clasificación:
1.0

My storage number was 1675 and the roof had leaked prior to hurricane ida and I've tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I've even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .

William R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS B. 
Clasificación:
5.0

My entire experience went well.

VALENCIA T. 
Clasificación:
5.0

Great job

Stanford F. 
Clasificación:
3.0

Be completely honest with customer, if you don't select a drop off. You will be charged $300

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara W. 
Clasificación:
5.0

My sales associate was awesome, she made this experience awesome 🙂🙂

LASHONDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENTON V. 
Clasificación:
5.0

Get furniture and appliance dollys

JOE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE H. 
Clasificación:
5.0

I think Uhaul can do away with there traffic controllers. All they do is cause a mess for everyone else. Useless. .Ms. Darlene and her crew are great!!

DENIELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat P. 
Clasificación:
5.0

Nothing , everthing was perfect especially the manager , Tyler he was a great help to me, thanks !!!!!!!

Raquell L. 
Clasificación:
4.0

El cliente no dejó un comentario.

arika M. 
Clasificación:
5.0

Friendly, efficient, helpful personnel

Lewis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA B. 
Clasificación:
5.0

Everything was up to par and I would definitely use this location again when I will need to move again.

Ronnie B. 
Clasificación:
5.0

Keep doing the same. Above excellent service!!!!!!

BETTY B. 
Clasificación:
1.0

Done charge me 3 times over on a 1day rental. Lie on when I brought the u haul truck back. When I brought it back the next day st 5:30 PM and they trying to say I brought it back at 9:32am on the 2nd day when I was at work since 5am that morning. Just so they can charge me for the 3rd time on a rental. Never use this place again. And I will tell everyone I know about how they cheat and over charge people when they just had a cat4 hurricane wipe out the area and they trying to take and steal money from people that just lost there home due to the storm. Horrible way of doing business and horrible people that works at the Houma location

Chad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE S. 
Clasificación:
1.0

-i was told i had a truckf at a location but had to relocate to another location and wait an additional4 hours. -the return scan bar wouldnt work when i returned the truck and was charged 3 extra days

ANTHONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY R. 
Clasificación:
5.0

Excellent customer service and very kind. Help me a lot

Lorens P. 
Clasificación:
5.0

Yall were awesome and very helpful

JACINTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah R. 
Clasificación:
1.0

Service was great while getting the uhaul, but once the uhaul did not work, I did not receive any assistance from this uhaul location or roadside assistance.

Kourtney L. 
Clasificación:
1.0

Truck had under a 1/4 tank of gas in a area no gas was available! Then got charged almost $80 for gas. A/c did not work. Never again!!

GERALD H. 
Clasificación:
5.0

I would like a compleat summary of what I was charged on my card have not been able to bring it up thank u , for my service all done very personal and quickly in a very hard time , since it was a storm they were dealing with

Jimmy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL W. 
Clasificación:
5.0

Because of Hurricane Ida this location was out of power yet the staff worked under very adverse conditions and did a fabulous job. I was able to return the trailer with complete confidence they would (and they did) send me a return receipt by email. Good experience.

TERRY LEE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitze H.  |  First Impressions 
Clasificación:
5.0

Staff was wonderful. Top notch center.

Yvette D.  |  First Impressions 
Clasificación:
5.0

Very nice and friendly staff !!

Chris N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and friendly.

Chris N.  |  First Impressions 
Clasificación:
5.0

The cleanliness of the facility is what really drew me in.

Delphanie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEOPOLD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adele G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Braeana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N.  |  First Impressions 
Clasificación:
5.0

Love the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul

Joshua P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
5.0

Being able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T.  |  First Impressions 
Clasificación:
3.0

Clerk was coughing and wear NO MASK

phyllis b.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.

Sarah L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  First Impressions 
Clasificación:
5.0

I have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.

John M.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me was Courteous and knowledgeable

Dana H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kell p.  |  First Impressions 
Clasificación:
5.0

Great service

Elvin R.  |  First Impressions 
Clasificación:
3.0

The manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.

james p.  |  First Impressions 
Clasificación:
1.0

They computer was acting up had me locked out of my storage for two weeks and I had payed two months in advance

gene t.  |  First Impressions 
Clasificación:
5.0

Very nice storage

Darla C.  |  Online Move In 
Clasificación:
5.0

New facility, great location, clean equipment/truck, professional and courteous staff.

jeannie c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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