Customer Reviews for U-Haul Moving & Storage of Houghton Lake

963 comentarios

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY JAY W. 
Clasificación:
5.0

All was done very well.

Candace G. 
Clasificación:
5.0

This location is by far the best Uhaul I have ever used. Friendly staff, super clean facility. Great experience.

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F.  |  Overall Experience 
Clasificación:
5.0

Sandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we needed

PHILIP STUART D.  |  Overall Experience 
Clasificación:
5.0

Best U-haul experience I have ever had. :)

WENDELL SHANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE AMY F. 
Clasificación:
5.0

Very good

Dingus M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

The manager is always helpful

Kristopher T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY LEE J. 
Clasificación:
5.0

I could not say enough about the wonderful job Novella and the operations manager do to help their customers. Every time, no matter what I needed, they were there to help with what I needed no matter what. This team deserves the highest recognition for their support and service to their customers!!

Laura O. 
Clasificación:
5.0

Nothing…Very Friendly and Helpful!

Nicholas O. 
Clasificación:
5.0

Sandy is amazing and was very helpful i will definatley use this location again

mohammed M. 
Clasificación:
5.0

Sandy was top notch, great manager.

Chuck R.  |  Overall Experience 
Clasificación:
2.0

You didn't tell me unit was upstairs. I would not have bought it if I had known

Kathryn S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK E B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

Sandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and Brenda

Rick & Brenda M.  |  Overall Experience 
Clasificación:
5.0

My only issue is the movers we had booked never showed. We got a refund but the work we had to do to unload by myself and my brother in law with bad backs was challenging to say the least. Very frustrating.

ANDREW ROBERT M. 
Clasificación:
5.0

Sandy is always swamped with customers when I'm in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.

David L.  |  Overall Experience 
Clasificación:
5.0

Sandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.

debra k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia & Christopher L.  |  First Impressions 
Clasificación:
5.0

We couldn't be happier with the service received. Drivers/delivery folks were exceptional. Phone personnel were efficient and professional. We trust the delivery will be fine too. ¡Gracias!

Tom D. 
Clasificación:
5.0

Sandy who took care of our urgent breakdown along the freeway was a God send. Great employee and one that should be recognized for being personable and knowledgeable. Trailer worked perfectly

BARBARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very helpful. Reasonable storage price. Manager is top notch.

BRUCE LESTER F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBERT MONROE H. 
Clasificación:
5.0

Sandy took care of us extremely well

PHIL D.  |  Overall Experience 
Clasificación:
5.0

We rent from this location often, and have never had a bad experience!! The staff is always cheerful and on the ball!! I would recommend them to anyone!!

DAVID MICHAEL C. 
Clasificación:
5.0

Sandy and the crew are awesome. Always helpful and accommodating.

cathy f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR FRANCIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loriann B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff.

Arthur B.  |  First Impressions 
Clasificación:
5.0

The owner was SO nice and personable and professional when the truck was checked back in.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS JEROME H. 
Clasificación:
5.0

Nothing everyone was great and friendly

ROBERT MICKEL G. 
Clasificación:
5.0

Very professional facility,sandy is the best manager

Corey Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D.  |  First Impressions 
Clasificación:
5.0

My experience was magnificent with both ladies I dealt with at pickup and drop off. Hats off to them in this trying time.

JASON ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY AXEL W. 
Clasificación:
5.0

Sandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.

Fred C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOHN D. 
Clasificación:
5.0

Sandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openings

DAVID CHARLES H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G.  |  Overall Experience 
Clasificación:
5.0

Sandy is very helpful

Richard G.  |  Overall Experience 
Clasificación:
5.0

This was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! Eric

Eric N.  |  Overall Experience 
Clasificación:
5.0

The link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.

James C.  |  Online Move In 
Clasificación:
5.0

Wonderful facility with very helpful staff

LORRAINE MARJORI G.  |  Overall Experience 
Clasificación:
5.0

Sandy is the best.

Kenneth S.  |  Overall Experience 
Clasificación:
5.0

Again great customer service!!!!

Anne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. 
Clasificación:
5.0

Sandy was AWESOME!!! She was very helpful, what a pleasure to talk to. She had a lot of customers and the phone was ringing off the hook and yet she had a great smile and just a great attitude. Sandy Thank You!!!

VICTOR OMMERT C. 
Clasificación:
5.0

This service was incredibly easy to use. I am so glad it was recommended by a friend. As a woman, I especially enjoyed the fact that women were doing the pick-up and delivery. At both ends of the process, the women were extra helpful.

Kris D. 
Clasificación:
3.0

The lady at the counter was rude, had no patience, and seemed generally annoyed by our presence. Made a point to let us know she was annoyed that I hadn't received the email link to download my drivers license before arrival & complained about that. She wrote down the wrong 800 number on our paperwork for drop off instructions. 1-800-U-Haul instead of 1-800-GoU-Haul. Another employee had taken off for the day with our key to our truck by mistake. So we had to wait for her to return with it. Once she arrived (very kind & apologetic) the other woman sent us off and pointed us in the wrong direction in the lot to find our truck. When we asked the gentleman outside for help, he was annoyed he had to stop what he was doing to help us find it.

TARAESHA MARIE C. 
Clasificación:
5.0

Cathy who got us all hitched up, and Novella, who recommended a better drop off location, couldn't have been more pleasant or helpful!

INEZ ARLENE A. 
Clasificación:
5.0

The lady in charge, Sandra, was extremely helpful. Her energy and competency was great.

FREDERICK JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal M. 
Clasificación:
5.0

Sandy was great! Extremely friendly and knowledgeable.

KENNETH JOHN H. 
Clasificación:
5.0

Sandy is awesome

MARILYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY ARTHUR L. 
Clasificación:
4.0

U-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.

Marvin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The customers service here is amazing. Sandy has a great place! Super friendly, always like renting from there :)

MELLISA ANN P. 
Clasificación:
5.0

Check in and drop off took less than 10 minutes. Attendant was friendly and helpful.

Robert C. 
Clasificación:
5.0

Took really good care of me after I couldn't get my reservation from lake city.

RANDI LYNN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER ALEX W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG MARTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R.  |  Overall Experience 
Clasificación:
5.0

Appreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.

Noreen A.  |  Overall Experience 
Clasificación:
5.0

Nothing needs to be improved the person working those 2 days (Sandy) was a very well informed and very friendly and helpfull

TOM EUGENE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

montgomery f.  |  First Impressions 
Clasificación:
5.0

Great people,will go the extra effect to help. Will use this place again. Thanks again

Fred T.  |  Overall Experience 
Clasificación:
4.0

The only issue we had was we had to go to another Uhaul facility for our storage. They were supposed to have reserved 1 for us at the location on Miller rd. Instead we had to go all the way to Dort highway. Other than that mishap everything was great.

JOHN DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSSEF N. 
Clasificación:
5.0

Dziekuja = Thank youSandy is the Best. Rick&Nancyski

Rick W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

complained about back of truck which I never used being dirty, truck was only used to tow a car from Kalkaska to Falmouth, nothing was put in the back

David K. 
Clasificación:
5.0

Excellent experiance

Donnie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance L. 
Clasificación:
5.0

Despite ordering 3 weeks in advance, I was "upgraded" to a 26 foot truck from a 15 footer. I did not need the extra space, it cost me much more in gas, was much more difficult to find overnight parking and drove rough! People were fine, the larger truck was an issue.

DAVIDRUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL EDWARD K. 
Clasificación:
5.0

Professional and friendly. Very clean facilities. Will use again! Thank you!

Allison M.  |  Overall Experience 
Clasificación:
4.0

I would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.

Tim O.  |  Overall Experience 
Clasificación:
5.0

Great service prompt and professional thanks to Emilee H.

JAMES MANNLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

Great job

Travis S. 
Clasificación:
4.0

I was very careful to return the truck in the exact condition I was given it. Including the amount of gasoline. And I hit it right on target. The gas gage was in the exact position as it was when I picked up the truck. Yet the person who checked the truck marked the gas lower than it was and charged me $6 for two gallons of gas. Left me with an unsatisfying end to what was otherwise an excellent experience. In the future, I will have to consider this and put more gas in the tank than was there at the beginning if I use U-Haul again.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL PETER K. 
Clasificación:
5.0

The folks running the shop were very friendly and helpful and nice to talk to. I would use them again.

RICKY JAMES M. 
Clasificación:
5.0

Super!

JAMES ARLIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA ANN S. 
Clasificación:
5.0

Appreciate Sandy, she went over and above to accommodate. Nice clean facility. She's also very careful about COVID standards, even sanitized our card before giving it back.

Noreen A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON H. 
Clasificación:
5.0

The Manager at this location goes above and beyond to help customers, although I had a long delay on picking up a trailer due to the computers or internet being down, Sandy did everything she could do to make sure I left a happy customer. Thank you to her!

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

There is not much more they can do to improve. The associates at Houghton Lake Already do an excellent job.

Leslie H. 
Clasificación:
5.0

Sandra Hillesheim provided the best customer service I've ever had at Uhaul. Highly recommend her!

GARYRICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margot C. 
Clasificación:
5.0

Had enough pads don't really need 17 bags like I was sent.

sherri W. 
Clasificación:
5.0

The hours via the automated phone service for drop are not accurate. According to the message the store was closed and it wasn't on Saturday. The person who checked me in gave me the hours and there was nothing close to the hours given by the automated system for the location

Scott D. 
Clasificación:
5.0

Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!

Steven S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JO ANN H. 
Clasificación:
3.0

I was told 77.00 and something and when it was all said and done it turned out to be 122.00 and something As you can figure I was not happy!

DANIEL BLANE S. 
Clasificación:
5.0

Well run, helpful staff, clean and friendly.

Rachael H.  |  Online Move In 
Clasificación:
5.0

Sandy is lovely. The U-Haul app kind of sucks though because it kept shorting out when I was trying to do my pre check in account details.

Rachael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT & Delores P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal Z. 
Clasificación:
4.0

Enjoyed my experience. Staff was friendly and helpful. Facility was clean and we'll maintained. I would not hesitate to use this location again.

Nancy B.  |  Overall Experience 
Clasificación:
4.0

Our truck wasnt warmed up when we got there.

Jamie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY JO D. 
Clasificación:
5.0

Nothing customer service was excellent

CHRISTOPHER MICH C. 
Clasificación:
5.0

Thanks, to Noella and David, they were very helpful :-) Frank

Frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM WILLIAM R. 
Clasificación:
1.0

If you don't have the size truck I reserved, what good does it do to give me something smaller? Now I have to make multiple trips, and cost me more milage than what I was planning. No, I wouldn't recommend you to anyone.

Glen H. 
Clasificación:
5.0

The only com0laint i have, is that you do not give credit for fuel over the required amount upon return, even though you charge us extra if we bring it back under.

WILBUR EDWARD J. 
Clasificación:
5.0

Very good experience & well priced.

ALLEN LORAN J. 
Clasificación:
4.0

Both front tires on the truck were bald, the passenger side front tire was dangerously bald and probably not legal to be in the road.

MICHELLE RENEE M. 
Clasificación:
5.0

Sandy and Emily are excellent, friendly and hard working !

JASON ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CODY CHRISTOPHER M. 
Clasificación:
5.0

There was only 1/8 th of a tank of gas when it was supposed to be 1/4. Two things. 1. Uhaul should change its policy and have trucks full when returned. It's a pain in the ass to fuel up right after loading a full 26' truck. 2. It causes over fueling Ie. As a good customer I want to make sure I return truck with > or = fuel than I received. However, if I received full, I would be replacing what I used, which is fair and appropriate.

STEVEN JAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

Sandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.

scott s.  |  Overall Experience 
Clasificación:
2.0

The lights didn't work. I found a broken wire and the girl working there asked me to fix it. I did it because I needed the trailer. Not happy I had to do it and didn't get a discount on my rental.

KENNETH HAL W. 
Clasificación:
5.0

I contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, Mike

Mike D.  |  Overall Experience 
Clasificación:
5.0

Nada

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

offered by email 1 free month of storage awesome

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slavko M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN PHILLIPS B. 
Clasificación:
5.0

Friendly staff and great service

ERIC PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C.  |  Overall Experience 
Clasificación:
5.0

Very friendly and answered all my questions

DAVID & HEATHER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT & Delores P.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!

Darby R.  |  First Impressions 
Clasificación:
5.0

Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.

Arnold & Robbie K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim & Stacy S.  |  First Impressions 
Clasificación:
5.0

Sandy did a great job! I would highly recommend the Houghton Lake Branch!

cathy f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith & Jennifer W.  |  First Impressions 
Clasificación:
5.0

Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.

Chuck R.  |  First Impressions 
Clasificación:
5.0

Very pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. Gracias

MIKE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley d.  |  First Impressions 
Clasificación:
5.0

This is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.

Robert P.  |  Overall Experience 
Clasificación:
5.0

Clean secure easy access Helpful staff Thanks for your work Would recommend and use again

THERESA D.  |  Overall Experience 
Clasificación:
5.0

enjoyed how professional they were and give 110 percent service.

Crystal O.  |  Overall Experience 
Clasificación:
5.0

Sandy is the best! 3rd year storing my boat there!

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  First Impressions 
Clasificación:
5.0

it was all good.

JENNETTE R.  |  Overall Experience 
Clasificación:
5.0

Thank you Sandy!! She is the best!

beth m.  |  Overall Experience 
Clasificación:
5.0

So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.

Bob R.  |  First Impressions 
Clasificación:
5.0

The girl working named Arlen went above and beyond to help us.

Cindy H.  |  First Impressions 
Clasificación:
5.0

All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.

David L.  |  First Impressions 
Clasificación:
5.0

Sandra made all the difference. Thank you for a great experience!

Wayne M.  |  Overall Experience 
Clasificación:
5.0

Great experience. They delivered what they promised. Sandy runs that place like a Swiss watch.

RON T.  |  Overall Experience 
Clasificación:
5.0

Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.

Betsy N.  |  First Impressions 
Clasificación:
5.0

The staff at this facility are very helpful and friendly. The facility itself is well above average. They have been there working hard through this pandemic and I am very grateful. I will always come back to the Houghton Lake U-Haul for all my storage needs. As well as recommend this facility to anyone I know that has storage needs. Thank you for always being there when I needed you. The staff at this location are outstanding and should be recognized for their hard work and dedication. Mark J. USMC Ret.

Mark J.  |  Overall Experience 
Clasificación:
5.0

Sandy the store general manager was very nice and polite I was really pleased with the service there at Houghton Lake thanks

JAMES CHARLES M.  |  Overall Experience 
Clasificación:
5.0

Sandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!

Jabreinna S.  |  First Impressions 
Clasificación:
5.0

Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.

Jason B.  |  First Impressions 
Clasificación:
5.0

The staff there were extremely helpful. They were very efficient knew there job and very pleasant to work with. I would recommend them to anyone who asked.

Linda S.  |  Overall Experience 
Clasificación:
5.0

Sandy is just as amazing as the day I first met her. Facility is all beautifully maintained, available, and such a delight to see and work with. I will definitely be using you again for all my future projects. Thank you so much for all your help! Respectfully, Summer Kilchenman

Summer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G.  |  Overall Experience 
Clasificación:
5.0

I had my stuff in storage for at least a year and I was VERY happy & pleased with my storage units. They were always very clean and maintained, no bugs spiders or rodent problems and none of my things had an oder when taken out as well as the great security. All staff was always helpful and accommodating for my needs. I would highly recomend Uhaul for any storage needed or trailer or truck use. Sandy is fanominal and great to work with and always very personable and professional. I Loved her personality. Thank you for everything Uhaul. You run a great business.

Darla Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Don W.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service provided by Sandy. Online help was also terrific. Very clean and safe.

Mary Lou B.  |  Overall Experience 
Clasificación:
5.0

Great staff friendly and very helpful 💯

Jeffrey Alan S.  |  First Impressions 
Clasificación:
5.0

Sandy was extremely helpful thank you so much.

DALE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B.  |  Overall Experience 
Clasificación:
5.0

Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.

John/Dianne K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N.  |  Overall Experience 
Clasificación:
5.0

Flawless Unit was clean, Access was easy, Drive in unloading was a bonus

THERESA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn P.  |  Overall Experience 
Clasificación:
5.0

Sandy was the best, went above and beyond, a definite asset for Uhaul.

Judith M.  |  Overall Experience 
Clasificación:
5.0

3rd year storing my boat with The Houghton Lake Uhaul. Conveniently located, heated, clean and secure. Everyone at this location has been great to work with.

Don Z.  |  Overall Experience 
Clasificación:
5.0

You asked the wrong question. The reason I left is you are too expensive.

Douglas Y.  |  Overall Experience 
Clasificación:
5.0

We are so glad we found this place. We have been storing our 5th wheel there for a few years now and worked with Sandy each time, she has always been very helpful and friendly. U-haul is very lucky to have her.

David H.  |  Overall Experience 
Clasificación:
5.0

Manager Sandy was beyond helpful, she really goes above and beyond to help her customers

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Facilities were clean, well lit, and secure. Sandy, the on-site manager was professional, knowledgeable, and VERY customer-service oriented. She was always a pleasure to deal with and was extremely helpful in making sure our experience was positive. I would highly recommend this storage site.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

Great facility, excellent service from the manager Sandra!

Dan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G.  |  Overall Experience 
Clasificación:
4.0

I think the facility was outstanding as far as the people and condition of the storage facility is concerned. I used the outside storage for a month to store a boat temporarily. I think the prices are a bit to high though in the prices I asked about. I was not to concerned about how much for one month. I was happy with the accommodations and the arrangements. I asked about long term options and pricing and determined the prices are to high. I asked about: 1) to store my boat trailer (boat not on it) there for the summer (longer term) and the price did not change. $60 dollars a month. To High! I ended up getting a place to store my trailer for $100 dollars until October 1st (Locked and lit) 2) I asked how much if I stored my boat over the winter (longer term again). Same price $60 a month. To High. I have been quoted $200 and $240 for the winter (approx 6 months-Oct thru April). That said, I love the U Haul facility and staff for short term stuff, but prices are to high for anything else.

Kevin H.  |  Overall Experience 
Clasificación:
4.0

The floor could use a sweep or cleaning, but other than that a great experience.

Jeff P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G.  |  Overall Experience 
Clasificación:
5.0

Local staff was great. Your manager here is the best.

tim o.  |  Overall Experience 
Clasificación:
5.0

Sandra, the manager at this Uhaul was extremely helpful, professional, and is the biggest reason we will return

Wendy D.  |  Overall Experience 
Clasificación:
3.0

The only reason I gave it an average score is because the registration process for storage requires at least 2 addresses and 3 contact numbers. In many cases a person can't provide that much information which makes it difficult to register.

Shawn P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H.  |  First Impressions 
Clasificación:
5.0

Let me say I bought my Camper in 2019 August. My wife told me I can't leave it out side, it's new. Well I called everywhere. I found the Uhaul place on a FaceBook news feed. And Sandy was able to move some stuff around and got me in. I am thank full for all Sandy's help. And her Team is amazing too. I will miss talking with them. Until Fall. Thank You Eric!

Eric N.  |  Overall Experience 
Clasificación:
5.0

The staff on all three occasions when I called or was there in person was outstanding. I was very appreciative of there friendly and professional style. Very thorough and quick service. Great Facility!!!

Kevin H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

We had a great experience, staff was very friendly and professional. We would recommend to others!

Loriann B.  |  Overall Experience 
Clasificación:
5.0

Sandy at houghton lake has always been friendly and helpful, two things that I appreciate most.

Judy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K.  |  Overall Experience 
Clasificación:
5.0

We would like to thank Sandy for her excellent, friendly, & professional service! She has gone above & beyond to make sure we had what we needed for our motor home! Thank you, Sandy & staff!

mike h.  |  Overall Experience 
Clasificación:
5.0

Sandra was extremely friendly and helpful. Definitely will use this u-haul again!

pamela b.  |  Overall Experience 
Clasificación:
5.0

Superior employees. Very easy in and out anytime storage

Todd S.  |  Overall Experience 
Clasificación:
5.0

As we all know moving is very stressful. Although Sandra the manager made my experience moving into the storage unit and moving out of the storage unit a warming experience. She was wonderful! Thank you Sandra

Nancy S.  |  Overall Experience 
Clasificación:
5.0

I was really impressed with this place.

Wayne M.  |  First Impressions 
Clasificación:
5.0

The staff went went well above and beyond to help me in any way they could. I wish all Uhauls where like this. I feel this location is a shining example of what to strive for.

Mark C.  |  Overall Experience 
Clasificación:
5.0

The facility and customers service was above and beyond what we could have ever asked for!! We have already told many people about how wonderful it was to be able to unload inside the building and have the carts available for us to use! It made moving so much easier.

Michelle G.  |  First Impressions 
Clasificación:
5.0

Sandra the general manager was very friendly and helpful. Always ready to help.

Victor S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
5.0

While picking up my rental truck the entrance was icy and I slipped I informed Sandy of the conditions she took care of it right away to make sure other customers dont slip like I did, also your trucks are not equipped with snow tires in northern michigan we have snowy roads and your local trucks should have them

ED S.  |  First Impressions 
Clasificación:
5.0

Great service!!

Robert P.  |  First Impressions 
Clasificación:
5.0

Everyone there was friendly I would recommend them to anyone

Phyllis C.  |  Overall Experience 
Clasificación:
5.0

The manager, Sandy, was the most polite, helpful and professional person that I’ve ever dealt with at any Uhaul location... best rental experience ever!

Jeremy W.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!

Randy C.  |  First Impressions 
Clasificación:
5.0

Sandy was amazing to work with and helped me with all my moving and storage needs very thoroughly.

Jeremy W.  |  Overall Experience 
Clasificación:
1.0

Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bac

Heather C.  |  First Impressions 
Clasificación:
5.0

The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. ¡Gracias!

Eric N.  |  First Impressions 
Clasificación:
5.0

Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.

pamela b.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.

rick k.  |  First Impressions 
Clasificación:
5.0

Sandra is awesome to work with!

Dan N.  |  First Impressions 
Clasificación:
5.0

Very Clean and organized

Denise D.  |  First Impressions 
Clasificación:
4.0

Appreciate a clerk available on site

Lynn C.  |  Overall Experience 
Clasificación:
2.0

Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that

AUTUMN F.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Victor S.  |  First Impressions 
Clasificación:
5.0

Very good staff!

Gary K.  |  First Impressions 
Clasificación:
5.0

The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend

Eleonor M.  |  First Impressions 
Clasificación:
5.0

I would definitely use your services again.

MORRIE S.  |  Overall Experience 
Clasificación:
4.0

very nice people to deal with

Eugeneleo N.  |  First Impressions 
Clasificación:
5.0

If I needed storage space again, this is the place we'd use.

Teri D.  |  Overall Experience 
Clasificación:
5.0

very helpful thank you

greg p.  |  Overall Experience 
Clasificación:
5.0

SRgA

Michael B.  |  Overall Experience 
Clasificación:
5.0

The experience at this location has always been a pleasure. The people are all very helpful and great to work with.

Victor S.  |  First Impressions 
Clasificación:
5.0

Friendly workers and super helpful manager Sandy

Danijela S.  |  First Impressions 
Clasificación:
5.0

Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.

Teri D.  |  First Impressions 
Clasificación:
5.0

Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.

Dave C.  |  First Impressions 
Clasificación:
5.0

The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great

Barbara B.  |  First Impressions 
Clasificación:
5.0

Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.

Carol N.  |  Overall Experience 
Clasificación:
5.0

.

Roger D.  |  First Impressions 
Clasificación:
5.0

I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.

cindy s.  |  First Impressions 
Clasificación:
5.0

Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP

Judith M.  |  First Impressions 
Clasificación:
5.0

The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.

Lynndee G.  |  Overall Experience 
Clasificación:
5.0

We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.

John L.  |  First Impressions 
Clasificación:
5.0

The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.

laurie w.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.

Mary M.  |  Overall Experience 
Clasificación:
5.0

Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich

Gary R.  |  First Impressions 
Clasificación:
5.0

I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.

Emily B.  |  Overall Experience 
Clasificación:
5.0

Sandra at Houghton Lake was awesome to work with!

Dan N.  |  Overall Experience 
Clasificación:
5.0

Very helpful in arranging delivery and unloading of my U-Boxes.

Karen O.  |  Overall Experience 
Clasificación:
5.0

The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she's very friendly.

David H.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful our need for a storage unit.

Gawain T.  |  Overall Experience 
Clasificación:
5.0

Friendly staff! Great service! Will be using this place again!

Allison M.  |  Overall Experience 
Clasificación:
5.0

So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.

Pettit T.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. Very accommodating and a clean, no hassle facility

Todd S.  |  Overall Experience 
Clasificación:
5.0

This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn't get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Gracias. 

John L.  |  Overall Experience 
Clasificación:
5.0

Very pleasant and workable

Greg D.  |  Overall Experience 
Clasificación:
5.0

excellent service and nice that they reduced my fee for the late days

Carol M.  |  Overall Experience 
Clasificación:
5.0

Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.

Deborah A.  |  First Impressions 
Clasificación:
5.0

Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.

laurie w.  |  First Impressions 
Clasificación:
5.0

Friendly and Helpful staff

jon c.  |  Overall Experience 
Clasificación:
5.0

👍

Gregory S.  |  Overall Experience 
Clasificación:
5.0

Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.

karen p.  |  First Impressions 
Clasificación:
5.0

Great job

mark k.  |  First Impressions 
Clasificación:
5.0

Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.

John D.  |  Overall Experience 
Clasificación:
3.0

SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION

Lynda H.  |  Overall Experience 
Clasificación:
5.0

reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. ¡Gracias!

Charles E.  |  First Impressions 
Clasificación:
5.0

Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.

lisa m.  |  First Impressions 
Clasificación:
4.0

the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob

Bob M.  |  Overall Experience 
Clasificación:
5.0

Sandy is the best.

Ken V. | Reservación
Clasificación:
5.0

Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.

JENNIFER R. | Reservación
Clasificación:
5.0

Pleased

Margaret C. | Reservación
Clasificación:
5.0

Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers

Mary A.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Convenient availability

Todd S. | Reservación
Clasificación:
5.0

Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!

Jon B A.  |  Overall Experience 
Clasificación:
5.0

cdcsdcdvv

Mike B.  |  Overall Experience 
Clasificación:
5.0

Excellent all the way around

Corey Z.  |  Overall Experience 
Clasificación:
5.0

Very professional and most friendly

gary d. | Reservación
Clasificación:
5.0

Reservation and check in went very well. Great facility

Don Z. | Reservación
Clasificación:
5.0

Had to be patient while waiting for initial checkin but facilities are great!

Bernard C. | Reservación
Clasificación:
5.0

the store area was clean and well maintained the customer was helpful and explained how to best use the storage

Karen M. | Reservación
Clasificación:
5.0

Staff is knowledgeable and kind.

Robert M. | Reservación
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