Comentarios del cliente para U-Haul Moving & Storage of Houghton Lake
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Houghton Lake
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Randy C. en
Easy delivery. Employee very friendly and helpful.
Robertlouis Y. en
Great team
Billy T. en
nothing, this location was a joy to do business with, the staff was kind and courteous and very helpful in hooking up my rental. wont hesitate to go back and recommend others to use this u-haul
Darla Y. en
Discounts for repeating customers or referral discounts would be a nice incentive as well as Lower prices on monthly rates
Rickey T. en
Nothing
Nancy J. en
Nothing. The associate at the counter was very helpful and professional
Michael O. en
Great experience and very friendly interactions with staff
SHEREE M. en
Seth's Moving was a delightful team of two. Hard working, polite, great men to work with. Facility was outstanding in cleanliness, and polite customer service desk.
Jill R. en
Nothing. Everything was great with both the pick up and return. Sandra was great. She let me leave my car at the pick up and drop off location. This is the second time I used this UHaul location and both times I received great service. Thank you
Jamesthomas M. en
The representative did a fantastic job. Definitely a benefit to your company!!
Sandra C. en
Your drivers both female were excellent at their job and very informative
Johndenton S. en
Keep doing what you are doing
Paul H. en
The staff at the Houghton Lake facility is outstanding. They are knowledgeable and very professional. Special thanks to Sandy and Arnelle.
David K. en
They were supposed to have a 10-foot truck at the location for me dispatch told me they had a 20-foot van and it was a 20 foot U-Haul and then I found out because I was paying cash I had to put $100 deposit down which I didn't have and I drove three and a half hours up there to get that U-Haul and the lady was supposed to call me back today and never did from the Holt Lake location the manager.
Scott C. en
Easy process, friendly staff, great equipment
Eric N. en
The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Thank You!
LORI R. en
Fabulous driver and customer service. Would recommend this to anyone.
Adele B. en
Wow, what a mess trying to get my truck at the time I had scheduled. After having to deal with the truck not being ready, there was a problem with the cost of renting the truck. I was told to write the check for the amount it would cost. I wrote the check and received my receipt. A few days later I received a call telling me the amount that I was told to write was wrong and I still owed $100. The uhaul rep said she would get back to me on how to pay the balance. She never called me back, but decided to do a ACH on the check for $100 more than the check was written for. How does that work?? You can just add any amount to a check and put it through as a ACH!! I never received that call from the uhaul rep asking me if it would be alright to put the check through as a ACH. I went to my bank and had a stop payment done until I hear from the uhaul rep. I'm pretty sure uhaul will not go broke over $328.00. I will contact the corporate office and see how this can be done.....putting any amount through when a check is written for a certain amount. I think it could be illegal.
Sean D. en
Not a happy customer I paid almost 200 more than the internet price plus 100 dollar deposit and only received 60 back
pamela b. en
Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.
rick k. en
Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.
Dan N. en
Sandra is awesome to work with!
Denise D. en
Very Clean and organized
Wayne P. en
In hot weather be sure that there is something in the boxes to alleviate condensation. We were very upset because some of our furniture was covered with mildew. It took to long to arrive at our residence. Almost a month! The drivers were very friendly but not very efficient.
Lynn C. en
Appreciate a clerk available on site
Donalan G. en
Staff were very helpful and friendly. They made suggestions that made the entire process easier.
Patricia S. en
All of your staff, Arnelle, Daniel, and Ashley, have gone above to help with my move. Very friendly and professional. They get the job done RAIN or shine. Thank everyone
Eleonor M. en
The staff here are friendly and so helpful. Customer service is a definite priority.
AUTUMN F. en
Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that
Victor S. en
Very helpful
Gary K. en
Very good staff!
Eleonor M. en
The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend
MORRIE S. en
I would definitely use your services again.
Eugeneleo N. en
very nice people to deal with
Teri D. en
If I needed storage space again, this is the place we'd use.
greg p. en
very helpful thank you
Michael B. en
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Victor S. en
The experience at this location has always been a pleasure. The people are all very helpful and great to work with.
Danijela S. en
Friendly workers and super helpful manager Sandy
Teri D. en
Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.
Dave C. en
Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.
Barbara B. en
The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great
Carol N. en
Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.
Roger D. en
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cindy s. en
I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.
Judith M. en
Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP
Lynndee G. en
The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.
John L. en
We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.
laurie w. en
The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.
Mary M. en
The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.
Gary R. en
Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich
Emily B. en
I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.
Dan N. en
Sandra at Houghton Lake was awesome to work with!
Karen O. en
Very helpful in arranging delivery and unloading of my U-Boxes.
David H. en
The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she’s very friendly.
Gawain T. en
The staff was very helpful our need for a storage unit.
Allison M. en
Friendly staff! Great service! Will be using this place again!
Pettit T. en
So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.
Todd S. en
Very friendly staff. Very accommodating and a clean, no hassle facility
John L. en
This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn’t get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Thank you. 😁
Greg D. en
Very pleasant and workable
Carol M. en
excellent service and nice that they reduced my fee for the late days
Deborah A. en
Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.
laurie w. en
Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.
jon c. en
Friendly and Helpful staff
Gregory S. en
👍
karen p. en
Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.
mark k. en
Great job
John D. en
Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.
Lynda H. en
SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION
Charles E. en
reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Thank you!
lisa m. en
Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.
Bob M. en
the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob
Ken V. en
Sandy is the best.
JENNIFER R. en
Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.
Margaret C. en
Pleased
Mary A. en
Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers
Todd S. en
Great customer service. Convenient availability
Jon B A. en
Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!
Mike B. en
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Corey Z. en
Excellent all the way around
gary d. en
Very professional and most friendly
Don Z. en
Reservation and check in went very well. Great facility
Bernard C. en
Had to be patient while waiting for initial checkin but facilities are great!
Brenda C. en
The staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!
Ann H. en
1
Karen M. en
the store area was clean and well maintained the customer was helpful and explained how to best use the storage
Jack K. en
would use again
Robert M. en
Staff is knowledgeable and kind.
john s. en
Jerry and Ramona were great!
Andrew C. en
All U Haul employees I met were friendly and extremely helpful.
sandra h. en
The staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.
Rodney S. en
I was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro