Comentarios de los clientes para U-Haul Moving & Storage of Houghton Lake

Had enough pads don't really need 17 bags like I was sent.

The hours via the automated phone service for drop are not accurate. According to the message the store was closed and it wasn't on Saturday. The person who checked me in gave me the hours and there was nothing close to the hours given by the automated system for the location

Sandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!

I was told 77.00 and something and when it was all said and done it turned out to be 122.00 and something As you can figure I was not happy!

Well run, helpful staff, clean and friendly.

Sandy is lovely. The U-Haul app kind of sucks though because it kept shorting out when I was trying to do my pre check in account details.

Enjoyed my experience. Staff was friendly and helpful. Facility was clean and we'll maintained. I would not hesitate to use this location again.

Our truck wasnt warmed up when we got there.

Nothing customer service was excellent

Thanks, to Noella and David, they were very helpful :-) Frank

If you don't have the size truck I reserved, what good does it do to give me something smaller? Now I have to make multiple trips, and cost me more milage than what I was planning. No, I wouldn't recommend you to anyone.

The only com0laint i have, is that you do not give credit for fuel over the required amount upon return, even though you charge us extra if we bring it back under.

Very good experience & well priced.

Both front tires on the truck were bald, the passenger side front tire was dangerously bald and probably not legal to be in the road.

Sandy and Emily are excellent, friendly and hard working !

There was only 1/8 th of a tank of gas when it was supposed to be 1/4. Two things. 1. Uhaul should change its policy and have trucks full when returned. It's a pain in the ass to fuel up right after loading a full 26' truck. 2. It causes over fueling Ie. As a good customer I want to make sure I return truck with > or = fuel than I received. However, if I received full, I would be replacing what I used, which is fair and appropriate.

Sandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.

The lights didn't work. I found a broken wire and the girl working there asked me to fix it. I did it because I needed the trailer. Not happy I had to do it and didn't get a discount on my rental.

I contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, Mike

Nothing

offered by email 1 free month of storage awesome

Friendly staff and great service

Very pleased

One of the best UHaul experiences I've had, great service. The equipment was set up and ready for me, vehicle warmed up, great attention from manager.

Drop off went smooth.

Very friendly and answered all my questions

Sandy is the best!!

I drove 28 miles and was charged for 42 miles. I did not check the beginning mileage on the paper work, my fault. As I was leaving the parking lot I looked at the odometer it read 8258 miles. Upon returning the van I finally looked at the paper work, it said the beginning milage was 8845. I was charged for 42 miles. That was simply not possible as the distance around the entire lake is only 31 miles. I live in Houghton Lake,Mi,That is the lake that I am referring to. At any rate, that 42 mile distance was just impossible. I filled the van with gas (2.3 gal) 6 miles from the U-HAUL return point, I would hope that I am not charged for using 6 miles worth of gas. Thank You.

Great Customer Service

Sandy was wonderful. We were very glad they were close to where we were.

Sandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!

Sandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.

Great customer service

Your employee, Emilie (and her trainer), at this location was polite, helpful and efficient at getting my daughter an indoor storage unit to unload her belongings in the U-haul truck into. She took the time to explain the security system and show us where the storage unit was in the complex. The process of returning the U-haul truck was quick and easy. I was very satisfied with the customer service.

sandy and her crew are always helpful and take time to make sure your comfortable with checking in, and out. never seemed like they didn't want to help. excellent people

Sandra is the rudest person i have ever dealt with. We received a dirty trailer and when we took it back it was clean she threw a fit. Will not go back.

It was the same trailer I used before and still had a bad hold down strap on the drivers side. Other than that it was good.

When using a pickup truck I think your company should not be so critical about the wear and tear of the bed of the truck. The truck is used to haul items and we needed to move and item in and out of the bed, it made a small scratch in the plastic part of the bed which can happen and more than likely will happen. However another $109.00 ended up having to be paid for this scratch which is common. That was definitely not something that should be a charged

Novella was great. She was a great help and very knowledgeable. Made for a pleasant experience

Young lady at service desk was wonderful. Polite, clean, helpful In every way. Helping all customers in a very courteous manner.

Have more utility trailers available for rent.

Allow drop offs at other UHaul locations.

No comment.

Very expensive

the manager Sandy was very helpful, and worked with every customer, even when some were were not very nice..she went over and above helping. the only problem we had was there is only two bays to load or unload your truck. we waited over two hours to start unloading.. this is my no way a reflection of your staff, they were excellent

the person there didn't have mail ch knowledge she about rentals. I guess the person that was supposed to be running the location wasn't there? I wanted to complain about the problems of the truck but couldn't. When picking up the truck it wasn't full of gas, the power steering wasn't right truck smelled like radiator fluid, & the gas gauge didn't seem to work right?

The lady who received the returning trailer was so nice. The weather was cold, windy and wet. She was quick to get the trailer off the car and send us on our way with a smile and a wave.

Sandy did a great job! I would highly recommend the Houghton Lake Branch!

Sandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.

No suggestions.

We had contact with 4 different employees for different reasons on various days and each of them were very helpful, well informed with their products and friendly. We would return to this location.

Superior experience!

Have someone explain how the equipment works.

Windshield was covered with dead bugs. Didn't look like it had been cleaned for a very long time. We haven't had bugs like that size for a couple months now. I did tell the girl at check out that I was disappointed about the windshield. She said that the van hasn't been rented out for a long time. That answered my question

The manager, Joseph, expressed his surprise at how clean the trailer was. He then advised I call “the 800 number” to express my disappointment with the pickup location, condition of, and the ridiculous 500% markup on the price of my rental.

Thank you very much! Very helpful and friendly staff!

Be sure the truck is clean. Ours had glass pieces all over. My son and myself both got poked by glass on the seat and door handle. There was one literally stuck in my finger. When I dropped it off at my location and told them, they acted like it was no big deal. Unacceptable. .

Sandy provided the greatest customer service!

Sandy and team are the best !

I rented a car trailer, I couldn't go over 40 mph on freeway, the trailer would swing left to right I almost got into 3 accidents because of it, finds out the one tire was bald told mentioned it to the lady but don't know if she heard me or blew me off I have pictures of the side frames being dented don't know if that also has anything to do with it, I put truck on trailer not even 2 mins later the tire was flat comes to find out it was plugged and the plug was leaking so I had to put sealer in it, then when I dropped it off the kid said I owe $168 am like no I owe $58 for 24hrs he then said no then I showed him my contract and he said ok well it was no big deal and I said yes it is ur charging me $100 more then what I was supposed to pay, if I didn't drive 100 miles to pick up my other truck I would took this trailer back and went somewhere else it took me 7 hrs that should took 3 hrs and the lady who checked me in kept pushing me to have it back by 7:45pm the day I rented it cause someone else wanted it the next day I will never ever rent from that U-Haul in houghton lake mi ever they didn't care about my life or they were going to over charge me that trailer should never left that lot I would like someone to call me because I should get a refund for what I went threw and had to deal with I had my kids with me in my truck pulling the trailer the way it was my number is (586)569-6107 Ed

Very pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. Thanks

This is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.

Clean and the best most friendly staff.

Clean secure easy access Helpful staff Thanks for your work Would recommend and use again

More staff, if only one person working and they get hung up with a customer, it's sometimes a longer wait for service.

enjoyed how professional they were and give 110 percent service.

They were great

Sandy is the best! 3rd year storing my boat there!

I had way to many furniture pads and had to find ways to stuff them in the boxes and still could not fit them all in the boxes. I called the company and they said the driver could take excess, but maybe giving people an option of how many pads they may need would be beneficial. The people that dropped off and picked up my boxes in Midland were very nice. The lady that dropped off and picked up my boxes in Georgia was excellent. Her name is LaToya and I had very good conversation with her. She was very prompt, worked fast, and even took the time to talk a little about the new state that I have moved too.

it was all good.

Thank you Sandy!! She is the best!

So far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.

The girl working named Arlen went above and beyond to help us.

All employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.

Easy return.

Superb customer service, exceptionally clean facility, and great selection!

Extremely helpful with documenting my equipment issues.

Sandra made all the difference. Thank you for a great experience!

Everything was great

Great experience. They delivered what they promised. Sandy runs that place like a Swiss watch.

Nothing as far as I am concerned. The entire process was professional, friendly & highly satisfactory.

Sandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.

The staff at this facility are very helpful and friendly. The facility itself is well above average. They have been there working hard through this pandemic and I am very grateful. I will always come back to the Houghton Lake U-Haul for all my storage needs. As well as recommend this facility to anyone I know that has storage needs. Thank you for always being there when I needed you. The staff at this location are outstanding and should be recognized for their hard work and dedication. Mark J. USMC Ret.

Sandy the store general manager was very nice and polite I was really pleased with the service there at Houghton Lake thanks

Sandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!

Sandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.

The staff there were extremely helpful. They were very efficient knew there job and very pleasant to work with. I would recommend them to anyone who asked.

Sandy is just as amazing as the day I first met her. Facility is all beautifully maintained, available, and such a delight to see and work with. I will definitely be using you again for all my future projects. Thank you so much for all your help! Respectfully, Summer Kilchenman

I had my stuff in storage for at least a year and I was VERY happy & pleased with my storage units. They were always very clean and maintained, no bugs spiders or rodent problems and none of my things had an oder when taken out as well as the great security. All staff was always helpful and accommodating for my needs. I would highly recomend Uhaul for any storage needed or trailer or truck use. Sandy is fanominal and great to work with and always very personable and professional. I Loved her personality. Thank you for everything Uhaul. You run a great business.

Excellent customer service provided by Sandy. Online help was also terrific. Very clean and safe.

Great staff friendly and very helpful 💯

Sandy was extremely helpful thank you so much.

Beyond excellent... more like OUTSTANDING, especially Sandy the General Manager.

Flawless Unit was clean, Access was easy, Drive in unloading was a bonus

Sandy was the best, went above and beyond, a definite asset for Uhaul.

3rd year storing my boat with The Houghton Lake Uhaul. Conveniently located, heated, clean and secure. Everyone at this location has been great to work with.

You asked the wrong question. The reason I left is you are too expensive.

We are so glad we found this place. We have been storing our 5th wheel there for a few years now and worked with Sandy each time, she has always been very helpful and friendly. U-haul is very lucky to have her.

Manager Sandy was beyond helpful, she really goes above and beyond to help her customers

Facilities were clean, well lit, and secure. Sandy, the on-site manager was professional, knowledgeable, and VERY customer-service oriented. She was always a pleasure to deal with and was extremely helpful in making sure our experience was positive. I would highly recommend this storage site.

Great facility, excellent service from the manager Sandra!

I think the facility was outstanding as far as the people and condition of the storage facility is concerned. I used the outside storage for a month to store a boat temporarily. I think the prices are a bit to high though in the prices I asked about. I was not to concerned about how much for one month. I was happy with the accommodations and the arrangements. I asked about long term options and pricing and determined the prices are to high. I asked about: 1) to store my boat trailer (boat not on it) there for the summer (longer term) and the price did not change. $60 dollars a month. To High! I ended up getting a place to store my trailer for $100 dollars until October 1st (Locked and lit) 2) I asked how much if I stored my boat over the winter (longer term again). Same price $60 a month. To High. I have been quoted $200 and $240 for the winter (approx 6 months-Oct thru April). That said, I love the U Haul facility and staff for short term stuff, but prices are to high for anything else.

The floor could use a sweep or cleaning, but other than that a great experience.

Local staff was great. Your manager here is the best.

Sandra, the manager at this Uhaul was extremely helpful, professional, and is the biggest reason we will return

The only reason I gave it an average score is because the registration process for storage requires at least 2 addresses and 3 contact numbers. In many cases a person can't provide that much information which makes it difficult to register.

Let me say I bought my Camper in 2019 August. My wife told me I can't leave it out side, it's new. Well I called everywhere. I found the Uhaul place on a FaceBook news feed. And Sandy was able to move some stuff around and got me in. I am thank full for all Sandy's help. And her Team is amazing too. I will miss talking with them. Until Fall. Thank You Eric!

The staff on all three occasions when I called or was there in person was outstanding. I was very appreciative of there friendly and professional style. Very thorough and quick service. Great Facility!!!

We had a great experience, staff was very friendly and professional. We would recommend to others!

Sandy at houghton lake has always been friendly and helpful, two things that I appreciate most.

We would like to thank Sandy for her excellent, friendly, & professional service! She has gone above & beyond to make sure we had what we needed for our motor home! Thank you, Sandy & staff!

Sandra was extremely friendly and helpful. Definitely will use this u-haul again!

Superior employees. Very easy in and out anytime storage

As we all know moving is very stressful. Although Sandra the manager made my experience moving into the storage unit and moving out of the storage unit a warming experience. She was wonderful! Thank you Sandra

I was really impressed with this place.

The staff went went well above and beyond to help me in any way they could. I wish all Uhauls where like this. I feel this location is a shining example of what to strive for.

The facility and customers service was above and beyond what we could have ever asked for!! We have already told many people about how wonderful it was to be able to unload inside the building and have the carts available for us to use! It made moving so much easier.

Sandra the general manager was very friendly and helpful. Always ready to help.

While picking up my rental truck the entrance was icy and I slipped I informed Sandy of the conditions she took care of it right away to make sure other customers dont slip like I did, also your trucks are not equipped with snow tires in northern michigan we have snowy roads and your local trucks should have them

Great service!!

Everyone there was friendly I would recommend them to anyone

The manager, Sandy, was the most polite, helpful and professional person that I’ve ever dealt with at any Uhaul location... best rental experience ever!

Everyone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!

Sandy was amazing to work with and helped me with all my moving and storage needs very thoroughly.

Would help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bac

The Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Thank You!

Check in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.

Very friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.

Sandra is awesome to work with!

Very Clean and organized

Appreciate a clerk available on site

Limited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that

Very helpful

Very good staff!

The staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend

I would definitely use your services again.

very nice people to deal with

If I needed storage space again, this is the place we'd use.

very helpful thank you

SRgA

The experience at this location has always been a pleasure. The people are all very helpful and great to work with.

Friendly workers and super helpful manager Sandy

Clean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.

Arnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.

The facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great

Doing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.

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I was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.

Sandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP

The manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.

We had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.

The girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.

The staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.

Sandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich

I never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.

Sandra at Houghton Lake was awesome to work with!

Very helpful in arranging delivery and unloading of my U-Boxes.

The staff there was very nice. Talked to Sandy most of the time and she was wonderful, she’s very friendly.

The staff was very helpful our need for a storage unit.

Friendly staff! Great service! Will be using this place again!

So far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.

Very friendly staff. Very accommodating and a clean, no hassle facility

This was a last min thing, at the end of fall. Our boat shrink wrap guy couldn’t get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Thank you. 😁

Very pleasant and workable

excellent service and nice that they reduced my fee for the late days

Very accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.

Sandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.

Friendly and Helpful staff

👍

Sandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.

Great job

Delivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.

SIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION

reservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Thank you!

Professional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.

the experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob

Sandy is the best.

Wonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.

Pleased

Responsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers

Great customer service. Convenient availability

Thanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!

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Excellent all the way around

Very professional and most friendly

Reservation and check in went very well. Great facility

Had to be patient while waiting for initial checkin but facilities are great!

The staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!

1

the store area was clean and well maintained the customer was helpful and explained how to best use the storage

would use again

Staff is knowledgeable and kind.

Jerry and Ramona were great!

All U Haul employees I met were friendly and extremely helpful.

The staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.

I was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro