U-Haul Moving & Storage of Honolulu

4943 comentarios

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district)

(808) 836-0977

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
3.0

Did not have a pleasant experience when receiving vehicle. Service member was rude. However, experience with service member upon return of vehicle was excellent.

AARON K. 
Clasificación:
5.0

Erlinda... I hope that was her name, was EXCELLENT. Great customer service and job knowledge. We had booked an online reservation but were having issues and she guided us through the process. She also helped us extend our rental and was just pleasant over all! Mahalo!

Isaiah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Watson T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS I. 
Clasificación:
5.0

The service was great! I had to wait 20 minutes for the agent to inspect the vehicle upon delivery, but it was not inconvenient. However, since I had to wait, the agent waived the gas fee for me. I didn't even have to ask for it. That was very nice of the agent!

JULIAN PAULO T. 
Clasificación:
4.0

Thank you All the employees even on a busy day you made everything go so smoothly.

FELICIA W. 
Clasificación:
5.0

Best location ever thank you very much

Ramazan T. 
Clasificación:
5.0

The only issue I have is the long wait time when calling in to make changes. I know that making changes, like extending the return date, can be done online but I don't always have access to a computer. Trying to do it on my phone is also frustrating so I usually end up calling. The hold time is usually very long. Once I get someone everything moves along quickly.

SYLVIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruy B. 
Clasificación:
2.0

I mainly hate the app that has you track down your vehicle which at this location is a 1 block radius searching high and low. Then take photos and go through all this work to save time and come to find out that you still have to go inside and wait. The app seems like it is meant to save the store time and not the customer. Thanks but no thanks..

christopher G. 
Clasificación:
5.0

Your staff took great care of me and made my last minute rental a breeze.

Coral B. 
Clasificación:
2.0

The owner needs to work on his customer service. His overall attitude to my request were very rude. I asked him where I could park my uhaul because I do not live in Hawaii he told be he didn't care. He went on to say that I could park it on a bridge and he didn't care so long as I returned it to him in one piece. I would not recommend this uhaul location to anyone.

misael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

the security tamper on the hand truck and blanket was not replaced found after I returned truck

DEAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila D. 
Clasificación:
2.0

Pro: they had the one truck I needed on short notice Con: over charged, no on-site parking, front desk lady a little rude (other folks who worked there were nice)

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esteven T. 
Clasificación:
5.0

Complimentary vehicle pick-up

isaac M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

Extremely helpful and friendly staff

june K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron P. 
Clasificación:
5.0

Everything went well. From rental to returned, the associates were great.

Michael L. 
Clasificación:
5.0

Nothing your customer service was really helpful and professional

Pou F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

Online check-in needs improvement with obtaining the key. I waited 15 minutes in line for key to truck. My rental was at 1pm. I checked in 5 minutes prior but yet still had to wait in line. There was only 1 person behind the counter and another staff helping another renter outside.

Shannon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Customer service was exceptional, very pleasant and extremely helpful.

june K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seiko R. 
Clasificación:
5.0

The lady working the counter was awesome. She was the only person working trying to take care of 12 customers as quickly and as possible. She still gave each person personal attention stellar employee!

Matthew P. 
Clasificación:
4.0

A safe place to leave our personal vehicle when we come to pick up a day-rental. It is a very sketchy part of town, however they have the best availability in the area for smaller trucks etc. The staff was all very helpful and quick to answer questions and point me in the right direction for what I needed.

Stephanie P. 
Clasificación:
3.0

The windshield was so dirty that it was very hard to see through it when the sun hit it. We were supposed to return the van before closing time at 5pm, we called a few minutes before closing letting the attendant know that we were on the gas station 5 minutes away and we would be there soon to return the van. We arrived at 4:58 and they were closed but people were inside doing administrative things. She ignored us completely for a few minutes and when she finally came outside, she didn't want to take the return because they were "closed". Very unprofessional.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felichia R. 
Clasificación:
5.0

Riahell help us she was 100% good I also never did a drop off when the store was close I call the owner Mr Kaleo he also was very helpful thank mapunapuna Uhall .. Mrs Paaoao

Evonne P. 
Clasificación:
5.0

Inside window was dirty, it was hard to see through it.

Shantel B. 
Clasificación:
3.0

Having to do everything via smartphone is a pain and one wonders what a person without a smartphone would do.

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICHIA R. 
Clasificación:
5.0

Great experience. The reservation and early check in worked smoothly and saved lots of time. Excellent customer service picking up and dropping off the trailer.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

isaac M. 
Clasificación:
5.0

Rental agent was somewhat surly when i picked up the truck. it was an early morning pickup at time of the store opening. She seemed perturbed about something going on, possibly with a co-worker. Was very short, curt, and dismissive of me; however, a complete change of attitude when i returned the truck later the same afternoon.

Larry S. 
Clasificación:
5.0

This is the only place I will ever go. I have had my storage there for over 15 years!!!!

Jason H. 
Clasificación:
1.0

The person that assis me was more concerned on his phone, he was on his phone txting... this is not customer service, if your in front of the customer you should take care of your customer and you should have your full attention with your customer.... I know one thing I'm not coming back the uhaul and I will not recommend my friends and family to this kind of company.... this employee is fit to work for customer service...

Arnel B. 
Clasificación:
5.0

The only problem I had was that there were very long hold times when calling customer service to make changes. I could have done the changes online but I kept getting kicked out, so I had to call in to get the changes made. Other than that it was a good experience.

SYLVIA C. 
Clasificación:
5.0

I had a great experience with uhaul and you helped me out just as I hoped. Just one thing is, make sure your customer understands what you are offering, especially when a customer is new. I did not understand that you have set rental plans for each rental equipment with minimum mileage cost (Pickup Truck for first 24 hrs, set up to 75 miles for $67 with each additional mile for 59 cnets). I had no idea about this until I went back and asked about it and your rep, Mr Condon at the Nimitz Uhaul, Honolulu HI, got me up to speed on it. You have great service. Thank you and Happy Holidays. Your Patron

EDWARD R. 
Clasificación:
5.0

Rented a small box truck and blankets for my business and drove to the site. Received approval to enter the site and the truck check engine light turned on with loss of power. Truck able to drive back to uhaul but under 40mph. Uhaul told me they cannot refund me for the day and blankets. And I will need to fill out a form online. Which they had no idea how I do that.

Nicole E. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen S. 
Clasificación:
5.0

Excellent customer service and time saving technology.

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

I had a great experience. Falica at the Wearhouse by target one is amazing!! Super helpful and made it so easy!! I have already recommended because of her!!!

Riley Y. 
Clasificación:
3.0

This is nota. store issue, it's a U-Haul issue: Why does it say $19.95 on the side of my truck, in HUGE letters, but my bill (small letters) says 67.00 per day under "rental rate"? What is that?

Jesse K. 
Clasificación:
5.0

Moving is a stressful experience. Gladly, Rodney n Erlinda was very helpful n courteous. 3 times this week i rented cargo vans n truck. 3 times i got the same Very professional service. I'll recommend that location as well as i will be a repeat customer. I hoped you acknowledge this comment. Aloha, Mike L.

Michael L. 
Clasificación:
3.0

paid for climate controlled and was not. was hot, and uncomfortable.

liz a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
5.0

AWESOME SERVICE.SHOUT OUT

Linda G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaylord C. 
Clasificación:
4.0

I've rented from a couple different locations. Other locations are hit and miss. The staff at Honolulu/Kilihau is excellent. Very polite, very thorough, very helpful.

Marc C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena O. 
Clasificación:
5.0

I have been renting from this location for 10 years. It is my location of choice due to excellent Customer Service and their vehicles are always clean and maintained.

MICHAEL B. 
Clasificación:
5.0

Excellent customer service

june K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romie S. 
Clasificación:
5.0

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradly A. 
Clasificación:
5.0

During this Covid times, I would recommend providing a few complimentary antibacterial wipes with the rental.

Steven I. 
Clasificación:
4.0

Parking is an issue. Staff was great!

SHANE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
4.0

Have tailgate lifts on your box trucks

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE LEWIS W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christoher C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
1.0

My original reservation was canceled and I was never notified. I arrived to pick my truck up at 10:36 AM I had a 10:00 AM reservation. I was not informed of a cancellation policy. There was an accident on the way to pickup my Uhaul and did not think this was going to result in my truck being canceled. The attendant stated that my truck was already reserved by someone else. But there were still trucks in the parking lot they may have been reserved but so was mine. I asked what the cancellation policy was and the attendant could not tell me. I asked for a manager and she stated she was the manager. I asked for another option and the only option was to pick a truck up on the other side of town in three hours. I could not do this because I had a time line of when my things could be moved. This caused me to have to pay for an additional day the residence I was moving from. Besides not having any solutions was one of the rides experiences in customer service I have delt with. I will not be using Uhaul in the future and will definitely be sharing my experience with others who are considering moving to look into other moving companies.

Gabriel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

EVERETT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine O. 
Clasificación:
5.0

El cliente no dejó un comentario.

myleen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samaria J. 
Clasificación:
5.0

Mahalo

Kalikoonamauna Z. 
Clasificación:
5.0

Loved the cargo van

SHEILA S. 
Clasificación:
2.0

Hidden fees doubled the rental rate as the charge per mile wasn't explained. I will never use this service again and recommend throughout Hawaii that no other Hawaiian use this service either.

GARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Nothing. Everything was great.

REYNOLD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
2.0

I understand that we're in uncertain times but the system for checking people in should be reassessed. I did a full reservation online uploading license and information to end up waiting an hour to get an trailer. There should be a station for walk ins and a station for reservations. Once the reservations are done then you shift to walk ins to get people in and out. This will decrease traffic in the store helping with social distance. It was also hot making customers want to shift inside. Place canopy's outside to keep the 5 person requirement in the store.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl E. 
Clasificación:
4.0

Hire more staff. Those you have are great, but not enough of them.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

randall B. 
Clasificación:
5.0

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult time

BETTY ANN N.  |  Overall Experience 
Clasificación:
5.0

Excellent, well kept location and friendly staff.

george C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Li May T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rocco m.  |  Overall Experience 
Clasificación:
5.0

everyone was very helpful, and I did enjoy doing business there

DANA C.  |  Overall Experience 
Clasificación:
5.0

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I.  |  Overall Experience 
Clasificación:
5.0

Best uhaul I been to

victor n.  |  Overall Experience 
Clasificación:
5.0

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m.  |  Overall Experience 
Clasificación:
4.0

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪

Raynette D.  |  First Impressions 
Clasificación:
4.0

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K.  |  Overall Experience 
Clasificación:
3.0

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S.  |  Overall Experience 
Clasificación:
5.0

Excellent help and assistance. Make the moving process easy.

christie p.  |  First Impressions 
Clasificación:
5.0

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

sandra o.  |  First Impressions 
Clasificación:
5.0

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

mike e.  |  First Impressions 
Clasificación:
5.0

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

CHERISH K.  |  First Impressions 
Clasificación:
5.0

All staff were very friendly and helpful.

elana j.  |  Overall Experience 
Clasificación:
5.0

Good service

Talimatola M.  |  Overall Experience 
Clasificación:
5.0

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Suzanne L.  |  Overall Experience 
Clasificación:
4.0

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M.  |  First Impressions 
Clasificación:
5.0

U-Haul is a convenient location for me. The employees and the manager were very helpful.

VERNA T.  |  Overall Experience 
Clasificación:
5.0

Great Management and Team!

Leonard S.  |  First Impressions 
Clasificación:
5.0

I received excellent customer service from the employees working.

Sii T.  |  First Impressions 
Clasificación:
5.0

Everyone pitched in and did extra.Mahalo!

Leonard S.  |  First Impressions 
Clasificación:
5.0

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

EMPIRE I.  |  Overall Experience 
Clasificación:
4.0

Was charged multiple times for the same thing but otherwise it was a smooth transition

Jessica P.  |  Overall Experience 
Clasificación:
5.0

MGT and staff were always helpful and available.

VERNON H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

DANA B. | Reservación
Clasificación:
1.0

1)The first rep gave me a lower quote 2) email rec'd was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

Sandy O. | Reservación
Clasificación:
5.0

Great experience with both the storage room and trucks!

robert c.  |  Overall Experience 
Clasificación:
1.0

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Howard T.  |  Overall Experience 
Clasificación:
5.0

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

Laurel B.  |  Overall Experience 
Clasificación:
1.0

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

ADAM CHRISTOPHE S.  |  Overall Experience 
Clasificación:
4.0

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. ¡Gracias!

Gregoria F.  |  Overall Experience 
Clasificación:
5.0

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

evelyn furuyama rodney d.  |  Overall Experience 
Clasificación:
5.0

There was restroom in the storage facility that is always locked and not able to be used.

TIMOTHY L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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