Customer Reviews for U-Haul Moving & Storage of Homefield

Clasificación:

5.0

The representative at the front desk was very helpful, friendly and professional. The facility was very clean as well. The truck met our expectations. I would definitely recommend this location.

Rating:

5.0

The staff was very understanding due to an issue that arise. Excellent customer service

Rating:

3.0

Be honest with the price!!! To rent a pick up the cost is not $29,95. For 4 hours of use I paid $134

Rating:

5.0

Awesome and amazing customer service Clean and sanitize

Rating:

3.0

Could not pick up truck without employee's assistance. I didn't receive the code to open box. The van smelled like cigarettes and was not thoroughly cleaned. The ban worked perfectly.

Rating:

5.0

Fast efficient pickup and return will recommend

Rating:

5.0

Everything was top notch!

Rating:

2.0

The truck was a mess it had damage all over the vehicle it could not go faster then 50 miles per hour and I was charged for damage that was already on the vehicle without any one talking to me or checking the video in and out at the facility to see the truck's condition.

Rating:

2.0

The van itself was fine. Every other aspect was unclear and pretty much sucked.

Rating:

5.0

Yes very good service thanks

Rating:

4.0

Return was easy and employees accommodating. No hassles.

Rating:

1.0

Drop off fee of $20 for what? Chagares for 2 gallons of gas...drove 11 miles in a van????? Calls to 800 number and local shop frustrating.....waste of time. Would not answer questions directly. .

Rating:

5.0

Hi there ! I been a customer for u haul for a while with 3x rental storage units at this u haul location . This location has the best outstanding customer service & always clean compared to the other locations. I would highly recommend to any one this is the best U Haul storage sites in this region! Thank U haul for being there & Keep up the Excellent Service ! Al .

Rating:

5.0

Absolutely trouble-free rental and return at a very affordable price. Highest recommendation!!

Rating:

5.0

Love the service....thank u guys

Rating:

5.0

Edith at location was very helpful..great employee...thank you...

Rating:

4.0

We ordered a 15' long truck for a carpet roll. the floor langth was only 14 or 13. the roll had to go on the top of the extension and therefore was hanging with kink which is not good for the material. I don't know if we got a shorter truck or this is normal. You should show the exact floor dimension for selecting the right truck.

Rating:

4.0

The truck had over 90,000 miles on it. Too old. Should be retired. There were many new trucks on site- why did I get one falling apart?

Rating:

4.0

have one way trucks available

Rating:

5.0

Excelente

Rating:

5.0

Excelente

Rating:

5.0

Nothing needed improvement!

Rating:

4.0

Van smelled of stale cigarettes- drove with all windows down in 45 degree weather.

Rating:

5.0

Overall the experience at the Saw Mill River location was very customer friendly and this location was very easy to do business with. In particular, I would like to note that the Truck return agent/cleaner who was working the early shift on both Monday (4/4) and Tuesday (4/5) morning (I didn't get his name) was incredibly friendly and customer focused!

Rating:

5.0

Every body was great love the service....

Rating:

5.0

The receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.

Rating:

5.0

Everything was great 👍

Rating:

1.0

The 10' was nice clean and new but waited 30 mins for help at the counter

Rating:

3.0

The 15' was old and out dated and I believe had no emergency parking break release

Rating:

5.0

Excellent

Rating:

4.0

The pricing was clear on the website. The fine prints didn't prepare me to pay 3x the amount expected. I was not happy about that. And I rented truck for 24 hours and I returned the vehicle in 9 hours and they were courteous to credit me funds spent. Infact an extra charge for over mileage was charged.

Rating:

5.0

I filled up the gas tank exactly where it was suppose to. I still got charged $16.95 for gas

Rating:

5.0

Service is very good

Rating:

4.0

N/A

Rating:

5.0

Nothing to improve. Perfect rental experience!!!!!

Rating:

3.0

The facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.

Rating:

4.0

Setting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Thank you

Rating:

4.0

The only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.

Rating:

5.0

The best place and best service. I hope all uhaul have same service

Rating:

5.0

Counter people were very nice.

Rating:

5.0

You bet.” One of the best storage facilities, I’ve ever experienced and highly recommend your service and staff. I remain

Rating:

5.0

Excelent service

Rating:

5.0

Great

Rating:

5.0

Honestly everything was good to me

Rating:

5.0

Everything was just fine and the courtesy was excellent,very professional

Rating:

5.0

My recommendation is that they give them good service and make them feel comfortable.

Rating:

5.0

We need more people like your worker at this location so good for your company

Rating:

5.0

A fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.

Rating:

3.0

I used the online check in because you describe it as "time saving" and that I would not have to give a $10/hour employee my drivers license nor credit card. Neither of those statements is true. He insisted that I give him my cards and it took forever for him to go through doing everything that I had already done online. Either your web site is incorrect and has lies on it or your employees do not know how to do their job. The trailer itself was adequate and did the job. They are grossly overbuilt and tow like pigs but you know that.

Rating:

5.0

In my experience every was good and fast

Rating:

5.0

I interacted with many of your staff members and I have to say they are all top notch.

Rating:

5.0

Great

Rating:

5.0

The customer service person she was very helpful and pleasant.

Rating:

5.0

The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.

Rating:

4.0

From the 2 people at the counter, to the man that received the van and checked it…. Very good service. Especially that one that received the van. He deserves a raise and an Amazon gift card.

Rating:

2.0

I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.

Rating:

5.0

Great service excellent location staff and accommodations were great

Rating:

5.0

All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.

Rating:

4.0

I've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.

Rating:

5.0

I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.

Rating:

1.0

I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.

Rating:

5.0

Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn’t work out. His courteousness and quick action immediately lifted my stress. Thank you!

Rating:

4.0

I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Thank you.

Rating:

5.0

To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend’s & family because it excellent customer service! Thanks U Haul !

Rating:

5.0

The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.

Rating:

3.0

The rent on the until keep going up much $$$

Rating:

3.0

I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn’t fit. So I then had no choice but to purchase a larger unit for $145, instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn’t have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying $0 to $145 left a bad taste in my mouth

Rating:

5.0

need to know where a restroom tenants can use

Rating:

1.0

Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.

Rating:

5.0

Clean & well-maintained. Staff is friendly, accommodating.

Rating:

5.0

All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again

Rating:

5.0

Excellent in everything, very satisfied

Rating:

5.0

Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.

Rating:

4.0

The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.

Rating:

4.0

The only reason we moved out is because of the price, way too expensive

Rating:

5.0

Very clean, easy access.

Rating:

5.0

Great service and clean business! 500% excellent

Rating:

5.0

Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!

Rating:

5.0

Excellent customer service.

Rating:

5.0

I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond

Rating:

4.0

Room is fine. But the door won't open fully. It is blocked by a pipe.

Rating:

5.0

Sharlinet at the sawmill parkway rd location is the BEST!!!!!!

Rating:

5.0

Very quick service friendly and efficient stuff

Rating:

1.0

The second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.

Rating:

5.0

Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?

Rating:

5.0

I only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.

Rating:

5.0

Sharlenet and staff were always extremely helpful and kind.

Rating:

2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

Rating:

2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

Rating:

5.0

I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return

Rating:

4.0

Great customer service.

Rating:

5.0

Staff is friendly knowledgeable and nice

Rating:

5.0

No issues and reasonably priced

Rating:

5.0

The woman at the store was extremely nice and helpful

Rating:

5.0

Everryone was so helpful andfrienldly and

Rating:

5.0

The rep I dealt with was friendly quick efficient and explained everything clearly.

Rating:

1.0

This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.

Rating:

4.0

The staff was helpful and pleasant.

Rating:

3.0

There was an issue with the computer other than that everything was fine

Rating:

5.0

Excellent

Rating:

5.0

Excellent service

Rating:

4.0

yes I rent there if I had 2 again , mangers very nice

Rating:

5.0

For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Thank you.

Rating:

5.0

Gentlemen at the counter were knowledgeable and courteous.

Rating:

5.0

Skip

Rating:

5.0

We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.

Rating:

5.0

The service was great

Rating:

5.0

Excelente servece and combined location. Thanks

Rating:

5.0

Attendant was very helpful and informative.

Rating:

5.0

Nice and friendly staff

Rating:

5.0

had no problems

Rating:

3.0

Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.

Rating:

4.0

Pleased with my experience. Thank you.

Rating:

5.0

It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.

Rating:

3.0

Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.

Rating:

5.0

The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.

Rating:

5.0

thank you

Rating:

3.0

I dont have much to say

Rating:

4.0

Had a space for two years. No complaints.

Rating:

2.0

4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

Rating:

5.0

Excellent staff. They were very helpful and professional throughout the process.