The Best expirence
MARCOS X | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of North Yonkers
Testimonials From Recent Customers
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Rented a van for some local moving… Staff was great. In and out quickly upon arrival and return.
Kevin KTreat your customers, exactly the way I was Treated.
WALTER SFriendly staff, I loved that I did not have to park my truck when I returned it, I could just leave it at the receiving canopy. Other locations I've been to I've had to park the truck myself upon return. Would def use this location again.
THOMAS JI moved out a day before my monthly charge, but since I did not notify the office before COB that day - they charged me the full months rent, no exception, no pro-rating. Very bad policy - I will not use them again.
LISA K | Overall ExperienceOutstanding customer services
ELIZABETH OFor me everything was excellent , fast and professional I would definitely recommend to my friends and family.
WILSON RPaid monthly bill on February 24, 2025. Terminated lease on March 5, 2025. With just over two weeks left on lease they refused to refund balance. They advertised get one month free and never honored that. The 10 x 5 unit was way over priced. Not happy at all with the business part of the company
HERMAN T | Overall ExperienceThe truck had minor issues but the experience was good no problem the people at U-Haul were very helpful and courteous
albert aHad a great move out experience. Staff was helpful in putting notes in so my sons could close out unit. Since i would not be there to do so. They called when the were closing out unit to verify. Made moving out of state less stressful.
jamie c | Overall ExperienceWhoever the employee was who worked with us the earlier part of the day on 2/25 (maybe Angel P?) was amazing. He went above and beyond and provided great customer service.
STACIA VI definitely believe I was overcharged for gas in the most recent visit . It should not have needed an additional 3 gallons .
VERNON MThank you so much for everything you do
LATIPHA J | Overall ExperienceVery efficient and great customer service.
VERONICA SAll good!!!
Andrii MEasy to make the reservation and equipment was ready on time.
PAOLA CThis location is very friendly and helpful, we've used them several times. The only surprise was the price of the truck itself.
Steven TVery good
DANIEL DThe car sounded horrible while driving I was also charged for 50 extra miles.
LUC DThe guys behind the counter were friendly and professional
Patrick FSamantha was phenomenal! She is a hard worker and definitely did take the next step into making sure I was taken care of. She's amazing. However, the hidden fees associated with renting the U-Haul are insane.
Michael SThe people working here were so friendly and helpful. Best rental experience I've had.
AdriA VAngel was wonderful - patient and efficient.
Maria VEverything was great
STEVEN AVery neat and clean, and guy’s were so helpful.
Rekha RThe predicted rental fee was $82. It came in at over $150mand I only drove about 60 miles. There were all these weird fees-- e.g. a$56 "rental fee" that jacked up the cost.
Eugene LExcellent customer service both on the check out and check in...The agent went above and beyond in explaining and high lighting the contract and process.
Leonard GReceipt of equipment was good with no issues. Return of equipment was efficient. Techs showed care when hooking and removing trailer from hitch. This was my third rental in 2 months at this location.
PETER WGreat location , easy to drive to, the staff are great, eager to help customers, clean facility , prices are good, Able to rent storage, many vehicles to choose from. Good coverage. Able to drop off the vehicle. after hours, the app makes it easy to book a vehicle and close the rental , the app allow customers to extend the rental .
Gia HTrailer wiring doesn't reach van harness. They said they don't give out the extender anymore because people keep stealing them. Worker said I would need to buy an extender that they didn't have on stock. How are they renting trailers when that can't legally be driven off the lot. This should be on the website so I wouldn't have wasted so much time driving to different locations looking for an extender
THOMAS JThere was no parking for your car. It would be nice to have a parking spot on the lot instead of having to look for parking on the street.
Luis MYard a bit tight but location is good.. Equipment was clean inside but could have used a wash...Vehicle performed good.. Ease of using app to rent and extend your rental was awesome. Money charged was transparent and posted in a timely manner.
Leonard GIt would help if all of the employees were on the same page. I was told if I didn't open up the packet of blankets I rented that I would receive a refund. However, the manager said that she would not honor her coworker promise.
DUDLEYA BService at this location is phenomenal there’s nothing I would change
Anthony GNo comment needed.
ALFREDO MThe yard is kind of tight..When returning rental during office hours was told by an African American female that to get a paper receipt the wait would be close to a hour before someone was able to check out vehicle..She seemed bothered not too helpful.
EDWIN EThe mobile app was a total failure. Very slow interface and then ultimately didn't allow me to complete registration. After 30 minutes of trying and being behind schedule, then needed store employee to intervene. Never using that again
Jared LExplain the mileage rate more clearly. Not just ask how many miles YOU THINK YOULL DRIVE!!!!! Explain why so you don't get taken advantage of on the cost per mile!!!!
albert sOverall the location & the staff are great. But it was time consuming to complete the check-in at the desk. I'm glad the front desk worker was there to assist b/c not everyone is tech-savvy. While I understand this is all policy & for security measures, there's room for improvements to expedite & simplify the check-in. I'd return to rent at this location.
ANGELO VI prefer people to people transaction. Those gentleman at the location were very well composed and professional. And I feel they were also considerate and understanding to my personal situation cause I was having a very bad week. Thank you to those guys who have no idea how they helped me that day. It was a pleasure.
WILLAM TStaff was polite, funny, and kind. I'll definitely come back to this location again.
Lucy RThe customer service at U-Haul was incredible! No matter what time I called, who I spoke to (male or female), they always went above and beyond to help with whatever you needed. I would highly recommend U-Haul to all my family and friends. Gracias.
DANIELLE K | Overall ExperienceEverything went well and everyone was on point
darryl tEverything was great. I only recommend you wait at the desk to check in your vehicle when you return it so there are no unexpected fees.
JOFRAN HThe truck was dirty -
Melissa MThe truck had a putrid smell like someone was living inside the truck, there was ashes from someone smoking all over the dashboard, it smells like a sweaty disgusting person and every surface was dirty and disgusting. The steering wheel was peeling and sticky and made me feel so disgusting but i didn't not have time to get a new truck as we were pressed for time. Terrible condition.
Victoria II have rented trucks from this facility many times over several years, and 2 in the last two weeks. I have to say that the current crew are terrific. Very polite, knowledgeable, very customer friendly. Made everything very easy and pleasant.
DENNIS HNo check-in issues. Mgr was very efficient and multitask with other customers and myself at once. No issues with drop-off and receipt with confirmation of return was sent to email on file within 10 minutes of leaving facility. Greeted with a smile from Jose who hitched and unhitched trailer and checked equipment functionality. Would select this location for any future u-haul needs.
PETER Jeverything was grea,t thanks for an excellent experience. well done! best Kevin carty
Kevin C | Overall ExperienceTruck was not that clean not to mention it was kept up very poorly. I was hit with a $225 cleaning fan was told that there was sheet rock debris could be possible because there was some furniture in there that had been pushed into a wall nonetheless we swept it clean. I've never had an issue with any other locations and I feel as though this was incorrect. I reached out to the store and text the number that I was told the manager responds to have not heard anything.
Shemsidin MIt would have been excellent save for getting a bin assigned with a gigantic waste pipe running through the middle of the space and having to get reassigned.
Kelly M | Online Move InThe staff at this location were professional and friendly. They made the check-in and checkout process fast and easy. Their equipment is well maintained and made my move extremely carefree. Would definitely use them again.
JAIME SGreat service!! Nice workers
FRANCES BNada
PEDRO CLower the prices
FREDY RCommunication with the customer(s) needs to be better. Location should not charge extra fees on the account without discussing it prior to.
Terri WThe Moving Help that I hired through uHaul was atrocious. They were fine once they showed up. But they wasted an entire days worth of truck rental time. Did not notify me of a change in time until AFTER the originally agreed window was well passed. UHaul needs to vet these companies. I want a half refund on the Moving Help portion.
Christopher SYou all are great! I'm renting another one in a few days. I'm moving after a divorce and it's been stressful. You all made the moving process much easier. Gracias.
James DEverything went smoothly Sam the manager is really nice and consciousness
ROBERT Gnot have to take vmultiple pics of the. vehicle before and after rental. time consuming
Brian HNothing, the employees at this location are excellent and a pleasure to deal with.
DANIELF JCustomer service is very good at the Yonkers office.
ANTHONY LMy rate jumped significantly in the few years I had my Storage unit and that was not something I was prepared for. Also I found a place much closer to my home which offered a lower price.
laura m | Overall ExperienceThank you for your efficient service and facility.
Caroline L | Overall ExperienceAmazing place going to start moving in stuff on Saturday and Sunday.
NATHALY D | First ImpressionsEverything was great! Staff was amazing! Could not be more pleased. Gracias
vance f | Overall ExperienceManager Samantha Baca was very patient and helpful with two very tired people at the end of a long day moving.
MacKenzie S | Online Move InSamantha Baca was a good manager of this facility, she didnjer best. My biggest issues with this facility is the rat and mouse problem, and insect issues. There should not be any of these in my storage unit or the facility, inlost alot of things. My other issues were communication, 1.) A unit abive my leaked some sort of poison all over my belongings and it took over a month to resolve inwhich i lost very important documents and expensive belongings. 2.) The facility flooded and I was never notified. This created massive molding and more loss of belonging and important items. I am very happy to notnhave to ever be there again and I hope I get compensated for the loss of belongings. I would never recommend this place to anyone.
Peter P | Overall ExperienceI was very happy with your facility. It was always clean and very save.
Alina C | Overall ExperienceI'm terrible with names so I forgot it already but the young lady that helped me was great. She was very knowledgeable about your products and facilities, any question I had she answered thoroughly. She fully explained all the rules, and she took the time to show me the unit and the proper ways to enter/exit the facilities. All in all it was a surprisingly enjoyable experience and I will recommend this place to others.
Angel M | First ImpressionsI love being at your center since 2008. You always give me the extra time I needed. I hate to go but it is time that's the sad fact. thank you for your years of service
LISA J | Overall ExperiencePleased with the overall service received. Thank you for your service.
nilsa g | Overall ExperienceWe stored our belongings for many years. We started on the ground floor and moved to the second floor to save a little money. Your employees have all been unfailingly helpful, pleasant, and professional. We would not hesitate to recommend your facility to anyone we know. By the way, we left a pallet behind. We thought about it and realized that you had given us the pallet to use several years ago when there was a leak from pipes so that we could put our boxes above the floor. Thank you so much for all you have done.
RAINER W | Overall ExperienceSamatha is very helpful and always on top of her job. 5 stars too her
Michael A | First ImpressionsStaff is great.
david m | Overall ExperienceThank you for your service.
PAULT J | Overall ExperienceI've been a UHaul customer since 2006. The service nd storage facilities were great. What drove me away after 18 years was the 220% price increase over time.
Sharon S | Overall ExperienceSince the storage units are not lit inside, it would be nice if we could borrow a battery powered light source from the office while working in the facility.
Romulo R | Overall ExperienceThe only item that I thought was not so great was the fact that the units themselves have to lighting. It made it difficult to find items in the midst of all the chaos of moving and having to box all your belongings. The staff were all very friendly and helpful.
Wilma P | Overall ExperienceAmazing customer service all around and they have such a great team!
anthony g | Overall ExperienceVery clean place and the staff were very friendly and helpful.
kimberly d | First ImpressionsThe assistant manger was awesome!!!! From beginning to end!!!! Great experience!!!
Enjoli P | First ImpressionsThe staff is excellent and responsive, however the storage facility flooded and my items were damaged by water. Some of the things stored while moving were family heirlooms. Further, everything in the unit was covered in t JJ ick industrial dust. I was falsely told that the unit had a controlled environment. Absolutely disgusting!
Margaret B | Overall ExperienceI've been a customer for more than 17 since 2005 renting U-Haul at College Point, Queens; moving to Scarsdale and renting at U-Haul Yonkers, NY. I never have any problem at U-Haul College Point, Queens. But U-Haul Saw Mill River Branch has issues two times. Both were customer service representatives "Nasty Attitudes." This is the only reason you lose customer. I hated going back there even when I have automatic payments all these years. Remember that credit cards expire too. Since I do not ever wanted to interact with the "nasty and rude guy" talking to me over the phone, I decided to finally discontinue my storage. I hope you get educated people next time.
SHELLYANN N | Overall ExperienceGreat customer service!
Mary L | First ImpressionsMove in is of course nice as I'm a paying customer but the reason I'm moving out is because the staff has attitude and this is not the first time I had encounter a nasty attitude but twice already on the very few times I went to our storage while renting since 2006 from Queens then later transferring to Yonkers area. This is the main reason I'm moving out. Nasty staff attitude!!!
SHELLYANN N | First ImpressionsGreat staff! Very supportive and worked diligently to help make my moving process easier.
Mary S | Overall ExperienceThe only issue and I know it's not there fault and it could possibly be other customers who rent a section and bring back insects. On two ocations a saw two roaches.
YESENIA L | Overall ExperienceStaff were friendly and helpful — going out of their way to find a solution for me and make the move as easy as possible.
Bruce L | First ImpressionsI had a great experience, and Samantha B was so sweet and helpful . She made sure to find me a storage unit at the last minute because they were closing at 7pm !!!!!
Tianna V | First ImpressionsMy overall experience with u haul was excellent! The staff helped me out perfectly. I primarily worked with Angel and Nick and they were outstanding. They helped me with 2 storage units and 2 truck rentals. They really made my moving experience easier!
Robert D | Overall ExperienceI found items missing from my storage unit and a padlock that did not belong to me inside the unit. Also, my items were damaged due to environment within the unit. No grace periods were offered and fees were extremely high.
PATRICIA P | Overall ExperienceGreat service the people that are working there are very humble and helpful we are definitely happy with there way of getting things done in a respectful and safe way we highly recommend them at this facility thank you again p and ts auto care
paul s | First ImpressionsThank you the gentleman that took care of me was very fast and polite and got the unit fast excellent customer serves he did perfect job thank you
eris a | First ImpressionsThank you for everything
Daphny O | Overall ExperienceThis facility is amazingly clean compared to the one I saw few minutes before. Staff and the young lady when assisted us was knowledgeable and displayed A1 hospitality! Her suggestion of the upper level was sold and when I saw it, it suits me well and the price was good. I golt service with a smile and left happy... Very happy!!
Carolyn S | First ImpressionsStorage fee is kind of high for the space. Staff has never let me down though.
rajkumar d | Overall ExperienceThe uhaul employee was very nice, courteous, and helpful
Mark C | First ImpressionsI currently made my payment and currently closed out, but my fee was not prorated. I should have part of my rental refunded. The day of closing was an inconvenient the gate was not working and U-Haul van were blocking entrance and exits. I had to maneuver around the trucks to unload. Access hours were limited, office is closed I cannot get to my unit, unless someone else is coming out.
Yvette P | Overall ExperienceA really comforting experience to assist me in dynamic AND DIVERSE personal requirements.
Robert G | Overall ExperienceThe only problem I encountered was that the elevator didn't stop on the level my storage was on and we'd have a to go down a staircase to level 2 to load or unload. There wasn't a slide over the stairs either. That needs to be addressed. But overall a very good facility!!
LAURIE E | Overall ExperienceRepresentative Nicholas was knowledgeable and patiently conducted a tour of the facility and explained how to locate and use the various swipe stations whcih allow access to the storage units. He's an asset and should be treated as such. Thanks again for the friendly service extended.
Harry S | First ImpressionsThe place was clean. Valerie was helpful and informative for the whole process.
Morgan J | First ImpressionsFacility was clean. Only reason I had to cancel my reservation was because you have to use a key left to get to the second floor
Richelle P | Overall ExperienceKeep up the good work.
Jonathan W | Online Move InStaff is very helpful and cordial, facility is clean and well organized.
Romulo R | First ImpressionsWas told I could complete check in to my storage unit online, but found the facility lock still on the unit when I went to load my stuff in. After hours manager was fantastic and managed to find me another available unit without a lock, but it was still a more stressful process than anticipated.
Julia B | Online Move Inmonthly cost became too high no issues with the facility
JEFFREY N | Overall ExperienceStaff was very helpful Check out was easy & quick. I needed help a few times when my card would not work they came out to me to try & fix the problem.
Jennifer C | Overall ExperienceGreat staff. Manager Samantha was very helpful.
Donald W | Overall ExperienceGreat and friendly staff very knowledgeable
CAMILLEC C | First ImpressionsI had a very good experience. The staff was great, very helpful. The floors need work.
Anne G | Overall ExperienceSamantha Baca was very professional and helpful.
Raymond C | First ImpressionsAwesome storage
miltiades P | Overall ExperienceThe cashier gave wrong information but thank goodness the manager corrected the employee. It would have been a disaster if he weren't there. No way could I get my queen size mattress in the top tier with the stair ladder ! The manager who saved the day was Nicolas. Please give him a raise.
lanay m | First ImpressionsThe gentleman that helped me was very nice & helpful. The place was clean. The only thing I recommend is fixing the prices you advertise in the store. The sign is 100 dollars cheaper than what I paid. If I was someone else I would have put up a fight to get it for that price. There are no dates etc on the flier. I definitely will recommend yo other family and friends.
Jennifer C | First ImpressionsBoth staff members working that Sunday when I rented both a van & a storage unit were helpful and friendly. The young man that helped me upon the return of my rental van & storage unit rental was outstanding!
EDUARDO A | First ImpressionsThe supervisor of Homefield made my experience the absolute worst
Natasha S | Overall ExperienceAt the Saw Mill Road location, Ismail was the person who assisted us. He was really helpful, professional, and courteous! He was very patient through the entire setup process. A really great experience all around.
kiandra m | First ImpressionsGreat all around. However on clean out day there was broken glass from The above unit…
Aaron B | Overall ExperienceSamantha Baca was extremely helpful to me. Even though I wasn't a great renter (I was late on my payments, owed money, etc.) she was always helpful and friendly. She went out of her way to resolve the situation, and thanks to her, it did get resolved. I've always thought that the Homefield U-Haul was a great facility, but it's even better with Samantha in charge. I would 100% recommend it to anyone. ¡Gracias!
PARKERM R | Overall ExperienceNo
paolo d | First ImpressionsThe receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.
Angelina S | First ImpressionsThe facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.
ROBERTO F | Overall ExperienceSetting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Gracias
ariel j | Overall ExperienceThe only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.
kisha s | First ImpressionsYou bet." One of the best storage facilities, I've ever experienced and highly recommend your service and staff. I remain
ALONZA W | Overall ExperienceA fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.
Eliot K | Overall ExperienceThe only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.
RUTH J | First ImpressionsI reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.
MARY H | First ImpressionsGreat service excellent location staff and accommodations were great
John T | Overall ExperienceAll staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.
Betsy T | First ImpressionsI've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.
DIONE T | Overall ExperienceI would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.
CMT H | First ImpressionsI had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.
JOY C | Overall ExperienceNicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn't work out. His courteousness and quick action immediately lifted my stress. ¡Gracias!
Mary D | First ImpressionsI moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Gracias.
laura m | First ImpressionsTo u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend's & family because it excellent customer service! Thanks U Haul !
Alexander L | First ImpressionsThe gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.
Matt A | First ImpressionsThe rent on the until keep going up much $$$
LILLIAN C | Overall ExperienceI needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn't fit. So I then had no choice but to purchase a larger unit for $145, instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn't have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying $0 to $145 left a bad taste in my mouth
Robert C | First Impressionsneed to know where a restroom tenants can use
Nadine R | First ImpressionsSecurity is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.
Zach M | Overall ExperienceClean & well-maintained. Staff is friendly, accommodating.
Helene K | First ImpressionsAll store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again
John W | Overall ExperienceExcellent in everything, very satisfied
Elias T | First ImpressionsSharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.
Sonia f | First ImpressionsThe elevator was not cooperating for some reason and there was no response when I pressed “Help” button.
luis r | First ImpressionsThe only reason we moved out is because of the price, way too expensive
ann k | Overall ExperienceVery clean, easy access.
Betzaida D | Overall ExperienceGreat service and clean business! 500% excellent
Oscar R | Overall ExperienceSharlenet, It's been totally professional and perfect. You're doing a great job! ¡Gracias!
STANLEY R | Overall ExperienceServicio al cliente de excelencia.
THAELLY V | Overall ExperienceI rented a second unit from Angel at the facility and he was awesome and helpful above and beyond
donna p | Online Move InRoom is fine. But the door won't open fully. It is blocked by a pipe.
Michael M | First ImpressionsSharlinet at the sawmill parkway rd location is the BEST!!!!!!
Miguel R | Overall ExperienceVery quick service friendly and efficient stuff
constance s | First ImpressionsThe second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.
Valery O | Overall ExperienceEverything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?
Marguerite H | First ImpressionsI only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.
frank c | Overall ExperienceSharlenet and staff were always extremely helpful and kind.
Scott E | Overall ExperienceI was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.
william f | First ImpressionsI was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.
william f | Overall ExperienceI was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return
HENRY M | Overall ExperienceGreat customer service.
Simaima F | Overall ExperienceStaff is friendly knowledgeable and nice
Claudia H | Overall ExperienceNo issues and reasonably priced
Clifton M | Overall ExperienceThe woman at the store was extremely nice and helpful
steve s | First ImpressionsEverryone was so helpful andfrienldly and
Oneida R | Overall ExperienceThe rep I dealt with was friendly quick efficient and explained everything clearly.
Claudia H | First ImpressionsThis facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.
Marianna G | Overall ExperienceThe staff was helpful and pleasant.
James B | First ImpressionsThere was an issue with the computer other than that everything was fine
cynthia g | First ImpressionsExcelente
yvette s | First ImpressionsExcellent service
Stephen P | First Impressionsyes I rent there if I had 2 again , mangers very nice
john c | Overall ExperienceFor the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Gracias.
Edna S | First ImpressionsGentlemen at the counter were knowledgeable and courteous.
Bianca M | First ImpressionsSkip
Alina C | Overall ExperienceWe were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.
SANFORD F | Overall ExperienceThe service was great
SIDNEY W | First ImpressionsExcelente servece and combined location. Thanks
Deisy C | Overall ExperienceAttendant was very helpful and informative.
WILLIAM C | First ImpressionsNice and friendly staff
kevin P | First Impressionshad no problems
JOSEPH Z | Overall ExperienceStaff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.
CATARINA D | Overall ExperiencePleased with my experience. Thank you.
DAVIDC U | Overall ExperienceIt's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.
RODGEIVE W | Overall ExperienceCool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.
judith h | ReservationThe staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.
thadeous k | Overall Experiencethank you
erik g | Overall ExperienceI dont have much to say
David V | Overall ExperienceHad a space for two years. No complaints.
JOANNA R | Overall Experience4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.
Zach M | ReservationExcellent staff. They were very helpful and professional throughout the process.
JIM C | Overall ExperienceThanks a lot - especially to ANGEL HE IS SO UNDERSTANDING - i surely recommend very highly YOUR COMPANY ,. Thanks again GOD BLESS
Milagros L | Overall Experience