Customer Reviews for U-Haul Moving & Storage of Homefield

2437 comentarios

937 Saw Mill River Rd   Yonkers, NY 10710
(across from Homefield Bowl)

(914) 965-0001

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(914) 965-0001

937 Saw Mill River Rd
Yonkers, NY 10710
(across from Homefield Bowl)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Super easy check-out and return. Both people I worked with were super friendly. ¡Gracias!

Sean M. 
Clasificación:
5.0

All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again

John W M.  |  Overall Experience 
Clasificación:
5.0

100

FRANKLINR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

Great customer service. I like that they called me to check up on me

Ben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANGELO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaydian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

The agent I worked with was excellent through and friendly. She made the process simpler while also being friendly and helpful. I enjoyed working with her!

leya R. 
Clasificación:
5.0

Excellent in everything, very satisfied

Elias T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita R. 
Clasificación:
5.0

Not charge so much for miles. But the girl who took care of us was really nice

ERIC G. 
Clasificación:
4.0

I got there at about 2 minutes to 7:00pm which is closing time. The doors were still unlocked and was told they were closed that I had to close out the contract myself which can take some time. I feel that they should have came out and could have done it much faster and wasn't going to take a lot of time. That's customer service.

Alejandro R. 
Clasificación:
5.0

Requesting to return the gas tank at ¾ full is very dishonest on Uhaul. I drove 15 miles, but refilled 10 gallons- 30$. I am not experienced in this type of practice: I cannot know when to stop the pump to stop at ¾ ... but to end up paying about $2/mile in gas is a ripoff. Uhaul you can do better!!! You have potential! It's a big contrast between this practice and the cleanliness & professional staff.

Valentin G. 
Clasificación:
4.0

24/7 check-in procedures at this location needs improvement - you can only check-in at this location if office is open -- so it is NOT 24/7 check-in capable - But, check-out is great

Richard K. 
Clasificación:
3.0

Servicio al cliente

Julian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gilberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS J A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTORO JR P. 
Clasificación:
4.0

You charged me a return fee when I dropped it off myself after hours. I was told I would only be charged that fee if I returned it and a person checked it in. There is no option to check it in myself online AS YOU IMPLY WHEN MAKING TH E CONTRACT. The only way to return online is by joining up and registering an account. THIS INFORMATION NEEDS TO MADE CLEAR - as it is you charged me $20 that I did not authorize nor anticipate because it was not made clear. Your claim that the trailer rents for $14.05 a day is an outright lie.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULV A. 
Clasificación:
1.0

Charging customers for closing out when theres no service at the location overnight.

KYLEKAMONIE BRIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERHANS S. 
Clasificación:
4.0

While as a digital person, I love the ways in which we rent now, via text and all, I believe you should give choices to ppl who are less technologically able, or who may have some disabilities. In addition, we should have the choice to have returned vehicles inspected in front of, rather than via email. I would still pick email, but choice matters :)

Ramon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDOARDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVISJ A. 
Clasificación:
1.0

We were given a uhaul that had a check engine light on and whose front driver side door didn't work. I had to climb in from the passenger side door which became a much bigger problem when the truck wouldn't start.

NICHOLAS S. 
Clasificación:
1.0

Charged higher rates than other locations, why?, no standardized rates ? Arrived at 8:55 and was told they were no open. But it was open, they just couldn't be bothered to get started. Very officious and patronizing, and then charged higher rates. Terrible experience !! B shocked and intimidated by the whole thing .....

William M. 
Clasificación:
4.0

The truck had a check engine light on, was told dont worry about it. After I got on the highway, i noticed a loud wind noise from the drivers door. After I closed it again to make sure it was closed properly, I noticed a large gap in the door frame. There was a repair on that door that was done very poorly, causing the loud wind noise. While driving around 60mph the truck had a very bad vibration and the steering was off. The staff in the office were very pleasant and very accommodating.

GARYM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tood m.  |  Overall Experience 
Clasificación:
5.0

Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.

Sonia f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madalina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RORYPATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLANDO L. 
Clasificación:
5.0

10ft truck was perfect for what I needed to move, the truck was really clean and well maintained. Will rent again from this location.

FREDDY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANG RYUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEMANT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES SR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS J A. 
Clasificación:
3.0

Truck was dirty, but not horribly dirty. The after hours checkout was not a good experience, too difficult too many steps, frustrating. The E-Z pass, charges are not well explained,

JESUSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin T. 
Clasificación:
3.0

The truck was not running good I felt it was going to break down on me so I brought it back . I had no credit they didn't really care and charged me the full amount

antonio H. 
Clasificación:
5.0

the vehicle had the change engine oil light on

RICCARDO B. 
Clasificación:
5.0

Excellent customer service

John S. 
Clasificación:
5.0

Widows were dirty and hard to see out off. Everything thing else I was satisfied with.

sebastian A. 
Clasificación:
1.0

Customer service person was very rude and they charge me for something I never rented. and will never rent from this company again.

Rami N. 
Clasificación:
5.0

Everything is fine

jose V. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS C M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRYSTIANAA S. 
Clasificación:
5.0

N/C

Samson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT P. 
Clasificación:
5.0

I like discipline how clients treat

jose V. 
Clasificación:
4.0

The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.

luis r.  |  First Impressions 
Clasificación:
4.0

The only reason we moved out is because of the price, way too expensive

ann k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix V. 
Clasificación:
3.0

The feature to upload your drivers license didn't work for me. The clerk had to use there personal cellphone to upload it. Potential identity theft issues.

KEVINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY D. 
Clasificación:
5.0

Continue doing a better service as you are

jose V. 
Clasificación:
5.0

We've rented from this location a couple of times, and each time the customer service is top-notch!

ALYSSA KATHRYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD JR B. 
Clasificación:
5.0

Nothing, I was absolutely satisfied with the overall experience.

MONICALURLINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSET G. 
Clasificación:
5.0

My wish for a larger trailer was reduced to a smaller one in spite of a longstanding reservation. I suppose I was lucky enough to get a trailer at all

Adam S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Olivier J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVILLED L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVISJ A. 
Clasificación:
5.0

Helpfully very good. Personal working

ALEJANDRO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
5.0

Very clean, easy access.

Betzaida D.  |  Overall Experience 
Clasificación:
1.0

I know that there are Policies in all business .but the most important thing is the customer ,without a customer there are no policies. I ask the store manager to print out my temporary license maybe is not a policy to do so but ,it was the way she went about it She acted like she didn't care, I have work as a district manager for AT&T over 10 years and around 20 years of customer service an .what I learn is to treat every customer right, with respect and a smile. Also I spoke with customer service and I told them I was going 90 miles away I was never told the truck was Local .they threaten me to take the truck back to them if not I was going to get penalized twice or three times the price it was very inconvenience for me to drive back to New York. it was a really bad experience I do not recommend this location to no one .

Geovanny R. 
Clasificación:
5.0

Great service and clean business! 500% excellent

Oscar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Medardo G.  |  Overall Experience 
Clasificación:
5.0

Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!

STANLEY R.  |  Overall Experience 
Clasificación:
5.0

I found all my needs for moving. Rented a truck twice. Eventhough one of the rental trucks had water leak but they accomodated me with another truck with no issues. Eventhouth the process of moving can be very stressful. The uhaul did not add to the stress .

JOSEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

I have a picture OF gas gauge being at half tank When I returned it and I got charged $12 for $1.25 worth of gas I was missing

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO C.  |  First Impressions 
Clasificación:
5.0

The reservation was on point. I originally had a rental scheduled from the Bronx location and was told the day before that my truck was unavailable! This location had one right away and it was clean, ran well and had a full tank. Great service

Nickolaos K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

Ms. Edith Galindo made this such a smooth process. I was in and out of center in no time.

Gabriel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA, R P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDIN K. 
Clasificación:
5.0

This is the second time I've rented from this location and each time has been easy, convenient, and very friendly. ¡Gracias!

TESSW F. 
Clasificación:
4.0

The staff was very nice to work with

steven L. 
Clasificación:
5.0

I had a rental twice this week and very satisfied.

FERGALG O. 
Clasificación:
5.0

Great customer service from the man that helped me

Mario C. 
Clasificación:
1.0

When registered for a truck at one location showing available only to be told it's not available so they can up charge for mileage. It should be prorated you the original rental location instead of robbing customers

Laura C. 
Clasificación:
5.0

Everything was great!

Peter W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEA V. 
Clasificación:
4.0

Do their best to explain all information. Which includes ezpass information equipment and a quick overview of truck features and how to operate.

RAYMOND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL D B. 
Clasificación:
5.0

Na

RONALDV JR H. 
Clasificación:
4.0

Great customer service! Thanks!

Phyllip A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

john O. 
Clasificación:
5.0

Staff super helpful and responsive.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas P. 
Clasificación:
1.0

You completely blew up my moving day by changing the pickup location and time last minute. Would appreciate a refund.

Josh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

It was a great pleasure to come to your store and receive the most awesome help ever thanks and you will see me again when I need your service.

Luis R. 
Clasificación:
5.0

Only issue is the EZ fuel sales charge which goes completely unmentioned while reserving online. Unless you read the entire contract on the text message they send you, you wouldn't know. Other than that, a smooth rental at this location.

Richard J O. 
Clasificación:
5.0

Excellent customer service.

THAELLY V.  |  Overall Experience 
Clasificación:
5.0

I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond

donna p.  |  Online Move In 
Clasificación:
4.0

Room is fine. But the door won't open fully. It is blocked by a pipe.

Michael M.  |  First Impressions 
Clasificación:
5.0

Sharlinet at the sawmill parkway rd location is the BEST!!!!!!

Miguel R.  |  Overall Experience 
Clasificación:
5.0

Very quick service friendly and efficient stuff

constance s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S.  |  First Impressions 
Clasificación:
1.0

The second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.

VALERY O.  |  Overall Experience 
Clasificación:
5.0

Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?

Marguerite H.  |  First Impressions 
Clasificación:
5.0

I only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.

frank c.  |  Overall Experience 
Clasificación:
5.0

Sharlenet and staff were always extremely helpful and kind.

Scott E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia A.  |  First Impressions 
Clasificación:
2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

william f.  |  First Impressions 
Clasificación:
2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

william f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyrma V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGURITE P B.  |  Overall Experience 
Clasificación:
5.0

I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return

HENRY M K.  |  Overall Experience 
Clasificación:
4.0

Great customer service.

simiama f.  |  Overall Experience 
Clasificación:
5.0

Staff is friendly knowledgeable and nice

Claudia H.  |  Overall Experience 
Clasificación:
5.0

No issues and reasonably priced

Clifton M.  |  Overall Experience 
Clasificación:
5.0

The woman at the store was extremely nice and helpful

steve s.  |  First Impressions 
Clasificación:
5.0

Everryone was so helpful andfrienldly and

Oneida R.  |  Overall Experience 
Clasificación:
5.0

The rep I dealt with was friendly quick efficient and explained everything clearly.

Claudia H.  |  First Impressions 
Clasificación:
1.0

This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.

Marianna G.  |  Overall Experience 
Clasificación:
4.0

The staff was helpful and pleasant.

james B.  |  First Impressions 
Clasificación:
3.0

There was an issue with the computer other than that everything was fine

cynthia g.  |  First Impressions 
Clasificación:
5.0

Excelente

yvette s.  |  First Impressions 
Clasificación:
5.0

Excellent service

Stephen P.  |  First Impressions 
Clasificación:
4.0

yes I rent there if I had 2 again , mangers very nice

john c.  |  Overall Experience 
Clasificación:
5.0

For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Gracias.

Edna S.  |  First Impressions 
Clasificación:
5.0

Gentlemen at the counter were knowledgeable and courteous.

Bianca M.  |  First Impressions 
Clasificación:
5.0

Skip

Alina C.  |  Overall Experience 
Clasificación:
5.0

We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.

SANFORD F.  |  Overall Experience 
Clasificación:
5.0

The service was great

SIDNEY W P.  |  First Impressions 
Clasificación:
5.0

Excelente servece and combined location. Thanks

Deisy C.  |  Overall Experience 
Clasificación:
5.0

Attendant was very helpful and informative.

WILLIAM C.  |  First Impressions 
Clasificación:
5.0

Nice and friendly staff

kevin P.  |  First Impressions 
Clasificación:
5.0

had no problems

JOSEPH Z.  |  Overall Experience 
Clasificación:
3.0

Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.

CATARINA D.  |  Overall Experience 
Clasificación:
4.0

Pleased with my experience. Thank you.

David U.  |  Overall Experience 
Clasificación:
5.0

It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.

RODGEIVE W.  |  Overall Experience 
Clasificación:
3.0

Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.

judith h. | Reservación
Clasificación:
5.0

The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.

thadeous k.  |  Overall Experience 
Clasificación:
5.0

thank you

erik g.  |  Overall Experience 
Clasificación:
3.0

I dont have much to say

David V.  |  Overall Experience 
Clasificación:
4.0

Had a space for two years. No complaints.

JOANNA R.  |  Overall Experience 
Clasificación:
2.0

4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

Zach M. | Reservación
Clasificación:
5.0

Excellent staff. They were very helpful and professional throughout the process.

JIM C.  |  Overall Experience 
Clasificación:
5.0

Thanks  a lot - especially to ANGEL  HE IS SO UNDERSTANDING - i surely recommend very highly YOUR COMPANY ,. Thanks  again GOD BLESS

Milagros L.  |  Overall Experience 
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