Customer Reviews for U-Haul Moving & Storage of Homefield

Rating:

1.0

Move in is of course nice as I’m a paying customer but the reason I’m moving out is because the staff has attitude and this is not the first time I had encounter a nasty attitude but twice already on the very few times I went to our storage while renting since 2006 from Queens then later transferring to Yonkers area. This is the main reason I’m moving out. Nasty staff attitude!!!

Rating:

3.0

First truck had a flat tire, so they gave me another one. That truck overheated and forced me to sit on the side of the highway until it cooled, find a service station and add coolant. That helped, but still had to drive with the heater on (80 degrees outside) to keep the engine cool enough. Finally, after loading the truck and getting to my destination, it was too late to unload so I kept it overnight. The next day it rained. The box leaked dirty water all over my load of vintage designer furniture, causing damage that I am now going to have to repair. Since U-Haul doesn't maintain their fleet, I would suggest that future potential customers rent from somewhere else.

Rating:

5.0

Valerie was excellent. She went above and beyond she is an asset to your organization.

Rating:

5.0

Great staff! Very supportive and worked diligently to help make my moving process easier.

Rating:

5.0

The only issue and I know it's not there fault and it could possibly be other customers who rent a section and bring back insects. On two ocations a saw two roaches.

Rating:

5.0

Staff were friendly and helpful — going out of their way to find a solution for me and make the move as easy as possible.

Rating:

4.0

Closing out the equipment and taking all those pictures should not be the customer job

Rating:

5.0

Everything at the Yonkers location was excellent. On a side note there was an issue at the Nanuet location regarding my appointment pertaining to trailer installation. The parts didn't arrive on time even though I had an email confirmation for the parts I paid for. The young lady behind the counter was very rude. The mechanic did assists me (props to him) and I had to drive to Newburgh in order to have the work completed. The staff in Newburgh was very nice. Once again Yonkers was excellent. Thank you, Joe Tribuzio

Rating:

4.0

Nothing. Service was great.

Rating:

5.0

The people at the front desk and dropping off the car were amazing! Thank you for your help

Rating:

5.0

Sales customer service rep Angel was great !

Rating:

1.0

I am still waiting for a manager to contact me. I was also charge 20 fee that I should recieve aince I got the van 45 min after the fact.

Rating:

5.0

I was told that they had to be returned by 505 on Saturday for the back at 4:55 and I was charged anyway $20 for an extra day so I'm not sure if I would recommend you to anybody probably by time they checked in because they were other people is what happened

Rating:

3.0

I was called mid move to tell me that a dolly I asked for in my rental had a damaged wheel and the charge wasn't removed from my order. Not sure how it was determined that it was damaged 2 hours after leaving the facility.

Rating:

5.0

I had a great experience, and Samantha B was so sweet and helpful . She made sure to find me a storage unit at the last minute because they were closing at 7pm !!!!!

Rating:

5.0

Service counter rep (young lady) was professional, friendly, very helpful.

Rating:

4.0

For this experience nothing to improve. The gentleman at the counter was very helpful and knowledgeable with how the check in worked and explained everything well. This experience should be taught to other locations so that it brings customers back.

Rating:

5.0

Great customer sercice

Rating:

5.0

At the drop-off in St. Paul, I was charged $15 for gas - this after I filled the tank to the very level it was when I rented it. I asked the check-in staff when she looked at the gas gauge if I was ok and she said yes, I was ok. Not two hours later I got a bill for $15 for gas. When I'm told by the uHaul employee "I'm ok," I trust that they mean it. / Rob Rulon-Miller

Rating:

2.0

This was a horrible experience. For one thing, people go up to a counter, give their name to a person, and are then required to do the whole check-in process themselves on their tiny phone screen, including photographing their driver's license? Whoever designed that did not understand customer service. Worse, I was told for the first time when I arrived that I would have to go through an additional process to get "approved." Every additional piece of info I provided could have easily been done in advance online. The hapless clerk could only repeat that it wasn't him, it was "U-Haul policy." When I was finally"approved," we had wasted precious time, leading me to get the truck back two minutes after closing with no one there. Not that it mattered, as - of course - I had to do the whole return process on my phone. One other gem was that if I returned the truck with less than 1/4 tank, I would incur a $30 fee. Well, they gave it to me (initially, the first truck ended up being broken) with under half a tank of gas - I can understand the policy if everyone gets a full tank, but it's pretty unfair when it's already close to the line when they rent it to you. Very confusing and all in all a frustrating experience.

Rating:

5.0

Valerie was very polite and helpful with the rental of the truck.

Rating:

5.0

Samantha was excellent.

Rating:

5.0

The gentlemen at the 937 location on sawmill river rd is an asset to your company!!!!!

Rating:

3.0

The overall experience was poor. I had to jump through hoops just to rent a van. The 2 employees at the desk were super sweet, helpful and apologetic for the obnoxious things that have to be done to rent from uhaul. Not to mention the return process and taking picture after picture. I hope I don't ever need to rent from uhaul again.

Rating:

4.0

The driver approval process and experience was anointing and stupid ! They have my driver's license They also have the credit card If those extra steps are necessary do at the reservation online !

Rating:

5.0

The woman that checked me in was very busy but still took care of everyone in a timely manor and was so very helpful

Rating:

5.0

The process to check in and return a rental is extremely inconvenient. Makes me want to look into other options when I need this type of rental in the future.

Rating:

5.0

Samatha was gave us the best service!! Thank you very much!!

Rating:

5.0

Good

Rating:

5.0

Just keep doing what you doing

Rating:

5.0

This facility is great! So well managed! Samantha is extremely nice and helpful. My favorite U-Haul store.

Rating:

5.0

Clien should be informed off the extra charge for returning the truck when location is closed and a lil explanation of what needs to be done.

Rating:

5.0

Uhaul counter rep was pleasant, courteous, explained everything in detail and still moved the checkout process along quickly. Dry good experience.

Rating:

4.0

Very seamless to pick up and drop off of the truck. The truck was pretty beaten up and only filled 1/4 of the tank, which can be inconvenient.

Rating:

5.0

Everyone was great good job keep up the good work

Rating:

5.0

Check in and out on the app was horrible

Rating:

5.0

I always have great customer service. I have experienced the manager Samantha handle the most disgruntled customer...she was still respectful and helpful. I came in for my motorcycle rental and overheard her interaction. The customer did not receice info from main uhaul customer service and she relayed procedures with poise and clarity. Her staff still aided me while aiding in other rental. I was able to check out in a timely manner. My return was within 2 hours and I recd a late call on returned item at place but all was handled well.

Rating:

5.0

But I was over charged on the last visit

Rating:

3.0

I got called the night before and within 2 hours and having to return the truck being asked if I'm bringing my truck back which I thought was a little ridiculous because there was no reason to call me I know what time my truck needed to be returned

Rating:

5.0

The young lady that helped me @ the store was very helpful & friendly . I would definitely recommend to family and friends.

Rating:

5.0

Great experience. Easy pick up and after hours drop off.

Rating:

5.0

My overall experience with u haul was excellent! The staff helped me out perfectly. I primarily worked with Angel and Nick and they were outstanding. They helped me with 2 storage units and 2 truck rentals. They really made my moving experience easier!

Rating:

5.0

Friendly and knowledgeable

Rating:

5.0

The AC on the truck

Rating:

1.0

I have never been charged a cleaning fee. If I would have know that I needed to return the equipment the same way I picked it up then I would have spent more time cleaning it out.

Rating:

5.0

Excellent customer service from young lady at desk!

Rating:

5.0

The employee's are excellent and the equipment is ready to go when you arrive.

Rating:

5.0

Customer Service was excellent and friendly. Very Personable.

Rating:

5.0

That is good service

Rating:

5.0

The app is very slow, every time it takes about 1/2 hour to complete the process. Can we speed it up a bit. Thank you

Rating:

5.0

On line approval is little slow

Rating:

5.0

There was confusion about when I returned vehicle. POSITIVE: my pickup person was Angel. He was very patient, PPP polite and productive showing me how to use mobile app. He made my experience excellent.

Rating:

3.0

I found items missing from my storage unit and a padlock that did not belong to me inside the unit. Also, my items were damaged due to environment within the unit. No grace periods were offered and fees were extremely high.

Rating:

5.0

Great service the people that are working there are very humble and helpful we are definitely happy with there way of getting things done in a respectful and safe way we highly recommend them at this facility thank you again p and ts auto care

Rating:

5.0

Amanda and the other crew members were friendly and very helpful.

Rating:

5.0

Thank you the gentleman that took care of me was very fast and polite and got the unit fast excellent customer serves he did perfect job thank you

Rating:

5.0

Thank you for everything

Rating:

4.0

This facility is amazingly clean compared to the one I saw few minutes before. Staff and the young lady when assisted us was knowledgeable and displayed A1 hospitality! Her suggestion of the upper level was sold and when I saw it, it suits me well and the price was good. I golt service with a smile and left happy... Very happy!!

Rating:

3.0

Storage fee is kind of high for the space. Staff has never let me down though.

Rating:

5.0

The uhaul employee was very nice, courteous, and helpful

Rating:

2.0

I currently made my payment and currently closed out, but my fee was not prorated. I should have part of my rental refunded. The day of closing was an inconvenient the gate was not working and U-Haul van were blocking entrance and exits. I had to maneuver around the trucks to unload. Access hours were limited, office is closed I cannot get to my unit, unless someone else is coming out.

Rating:

5.0

A really comforting experience to assist me in dynamic AND DIVERSE personal requirements.

Rating:

4.0

The only problem I encountered was that the elevator didn’t stop on the level my storage was on and we’d have a to go down a staircase to level 2 to load or unload. There wasn’t a slide over the stairs either. That needs to be addressed. But overall a very good facility!!

Rating:

5.0

Representative Nicholas was knowledgeable and patiently conducted a tour of the facility and explained how to locate and use the various swipe stations whcih allow access to the storage units. He's an asset and should be treated as such. Thanks again for the friendly service extended.

Rating:

5.0

The place was clean. Valerie was helpful and informative for the whole process.

Rating:

4.0

Facility was clean. Only reason I had to cancel my reservation was because you have to use a key left to get to the second floor

Rating:

5.0

Keep up the good work.

Rating:

4.0

Staff is very helpful and cordial, facility is clean and well organized.

Rating:

2.0

Was told I could complete check in to my storage unit online, but found the facility lock still on the unit when I went to load my stuff in. After hours manager was fantastic and managed to find me another available unit without a lock, but it was still a more stressful process than anticipated.

Rating:

5.0

monthly cost became too high no issues with the facility

Rating:

5.0

Staff was very helpful Check out was easy & quick. I needed help a few times when my card would not work they came out to me to try & fix the problem.

Rating:

5.0

Great staff. Manager Samantha was very helpful.

Rating:

5.0

Great and friendly staff very knowledgeable

Rating:

4.0

I had a very good experience. The staff was great, very helpful. The floors need work.

Rating:

5.0

Samantha Baca was very professional and helpful.

Rating:

5.0

Awesome storage

Rating:

4.0

The cashier gave wrong information but thank goodness the manager corrected the employee. It would have been a disaster if he weren’t there. No way could I get my queen size mattress in the top tier with the stair ladder ! The manager who saved the day was Nicolas. Please give him a raise.

Rating:

5.0

The gentleman that helped me was very nice & helpful. The place was clean. The only thing I recommend is fixing the prices you advertise in the store. The sign is 100 dollars cheaper than what I paid. If I was someone else I would have put up a fight to get it for that price. There are no dates etc on the flier. I definitely will recommend yo other family and friends.

Rating:

5.0

Both staff members working that Sunday when I rented both a van & a storage unit were helpful and friendly. The young man that helped me upon the return of my rental van & storage unit rental was outstanding!

Rating:

1.0

The supervisor of Homefield made my experience the absolute worst

Rating:

5.0

At the Saw Mill Road location, Ismail was the person who assisted us. He was really helpful, professional, and courteous! He was very patient through the entire setup process. A really great experience all around.

Rating:

5.0

Great all around. However on clean out day there was broken glass from The above unit…

Rating:

5.0

Samantha Baca was extremely helpful to me. Even though I wasn't a great renter (I was late on my payments, owed money, etc.) she was always helpful and friendly. She went out of her way to resolve the situation, and thanks to her, it did get resolved. I've always thought that the Homefield U-Haul was a great facility, but it's even better with Samantha in charge. I would 100% recommend it to anyone. Thanks!

Rating:

5.0

No

Rating:

5.0

The receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.

Rating:

3.0

The facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.

Rating:

4.0

Setting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Thank you

Rating:

4.0

The only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.

Rating:

5.0

You bet.” One of the best storage facilities, I’ve ever experienced and highly recommend your service and staff. I remain

Rating:

5.0

A fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.

Rating:

5.0

The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.

Rating:

2.0

I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.

Rating:

5.0

Great service excellent location staff and accommodations were great

Rating:

5.0

All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.