Customer Reviews for U-Haul Moving & Storage of Holyoke

1,870 comentarios

250 Appleton St   Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

(413) 539-9261

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 539-9261

250 Appleton St
Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Transmission felt like it was about to go. Brakes were awful

George J. 
Rating:
1.0

Ansering the phone at the uhaul office also putting in the correct amount of gas used. Thanks

Chantileer B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

the truck was super nice. Loved that I could connect bluetooth (helped me hear my GPS) and charge my phone. Much better condition than the Home Depot ones I've rented before. Lots of anchor points for straps in the back.

Sage S. 
Rating:
4.0

Customer did not leave a comment.

derek D. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

The Holyoke operation is very well run. The staff is friendly, helpful and hard working. The question about the equipment condition should be broken in two, one for cleanliness and one for maintenance. I rented a 26' truck. It was very clean. The steering was fine, the brakes were good, but the suspension was bad, probably worn out shocks, maybe more. It made a loud buzzing when the brake peddle was depressed without the engine running but the operating instructions didn't cover the meaning of that sound. If it was pressurizing the brake system, it might not be working because it keeps making that sound until the engine starts. There were no instructions for setting the hand brake.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
5.0

Man working in the yard was very helpful

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Outstanding Customer Service… always deserving of donuts😁

Larry S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
4.0

Customer did not leave a comment.

Ming Ta Y. 
Rating:
5.0

Thank you very much for your time Patient and your service

Luis T. 
Rating:
5.0

Always great service. Super friendly and helpful. Have had a storage unit off and on for years, and keep coming back. Truck was in great shape.

Kyle K. 
Rating:
5.0

Very clean and well stocked. Asked if all was okay on trip. I explained about trailer light out and how the trailer was NOT very clean.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

ALANA B. 
Rating:
5.0

Customer did not leave a comment.

GUI DA P. 
Rating:
5.0

Very good service

Glenn J. 
Rating:
5.0

Excellent experience. These folks take a lot of pride in their business.

Francesca C. 
Rating:
5.0

Customer did not leave a comment.

norma T. 
Rating:
5.0

The staff are really welcoming and helpful.

Yuanrui L. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

Excelente lugar lo recomiendo

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Y'all took 144 dollars from me and I hate you

Hunter F. 
Rating:
5.0

Customer did not leave a comment.

yolanda G. 
Rating:
1.0

They were soooo overpriced for a storage unit I didn’t want to begin with, literally charged way too much for location, size, etc.

Ariana W.  |  Overall Experience 
Rating:
5.0

The shifter was defective. I had to wiggle it around to start the truck. I informed the manager. Otherwise all equipment was fine

James L. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
4.0

Customer did not leave a comment.

Edward c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOMINICK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kijua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
1.0

This rental was allowed to be made on my account. Even though the I.D. Did not match the name on the account. This incident should really be investigated at the point of sale. Unacceptable!

LEONEL M. 
Rating:
5.0

N/A best location around

antonio H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
4.0

The third floor, where my two units are located are extremely hot. I am concerned that the heat will adversely affect my artwork and furniture stored there. Would greatly appreciate turning down the heat. It was about 80+ degrees. Not 64 as the signs stated. Seems very secure.

lisa d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha J. 
Rating:
5.0

employees are always courteous and efficient.

joseph O. 
Rating:
5.0

Nothing at all you guys were great really nice and helpful. They had such a good spirit.

Jeanette T. 
Rating:
5.0

Customer did not leave a comment.

Joanne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Astrid C. 
Rating:
5.0

Customer service was awesome! super helpful and very very nice.

Lori R. 
Rating:
3.0

My problem occurred in Northampton Ma where I attempted to drop off the rental. I was told I could drop off there but the contract suggested a site in Holyoke—-MUCH further away. The woman who helps me in Northampton told me I glad to return in Holyoke or I would be charged $400. This resulted in a friend who was giving me a ride being inconvenienced and my lunch plans being upended. When I arrived in Holyoke I was told the Uhaul employee in Northampton was incorrect. Just a major hassle and inconvenience was upsetting.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

emmanuel R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE B. 
Rating:
5.0

Good service and costomer parking is excelente.

GUILLERMOJOSE G. 
Rating:
5.0

Customer did not leave a comment.

LETICIA D. 
Rating:
5.0

The cargo van was handicap accessible..I loved the seats ..very very high n comfortable..the entire process was easy..the staff very pleasant and professional..will use their van again

JAIME O. 
Rating:
5.0

Definitely I will recommend

EDDA A. 
Rating:
5.0

Very well appreciated

Cassie R.  |  First Impressions 
Rating:
5.0

Awesome customer service

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

ELVIS R. 
Rating:
5.0

Fast and friendly service. Professional employees. Great experience. Thank you!

STHERLIE P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

HUEL F. 
Rating:
5.0

Customer did not leave a comment.

Alexis O.  |  First Impressions 
Rating:
3.0

The straps on the trailer were frayed and ratcheting part was rusted. I had to use my own penetrating oil to free up the rust so it would work. Wasn't a huge deal. My biggest complaint is that seeing the employees having to salt the whole parking lot with a seed spreader by hand in 10 degree weather.One woman by herself doing a huge parking lot

SAROEUN T. 
Rating:
5.0

Excelente gracias por todo el servicio Prestado

MARIBEL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOURAD B. 
Rating:
5.0

This is a great facility. I will use them again and again.

BONNIE K. 
Rating:
5.0

Staff were super helpful and courteous. Truck was in good condition and I had no trouble at all. I will use this service again and recommend to friends.

Liana P. 
Rating:
5.0

Customer did not leave a comment.

PEGGY H. 
Rating:
5.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

Customer did not leave a comment.

BRUCEP P. 
Rating:
5.0

Nothing really .... Treated us very nice . Two thumb up. Very nice. Manger been doing hell of a job Even asst manger. Team was very nice..... And very friendly.. way too go....and this is holyoke Mass lol

MARSHALL E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sarney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Edwin A.  |  First Impressions 
Rating:
4.0

Always great!!!

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
3.0

Customer did not leave a comment.

kimberly l.  |  Overall Experience 
Rating:
5.0

Online booking was not as clear as it could have been. Better photos explaining the difference between the split level and “upper level” storage (including the need for the moveable metal stair rails) would have been beneficial. However, Ashley’s thorough assistance with my needs and desires was exemplary. She patiently escorted me to different units as I was deciding what would work best for me, until I was able to establish the “perfect fit”! Customer service won out over online booking! Thank you Ashley, ~ Sharon Ostrander-Lepine

Sharon L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  Overall Experience 
Rating:
5.0

Great customer service

SAMIRA F. 
Rating:
5.0

Customer did not leave a comment.

LOURDES R.  |  Overall Experience 
Rating:
5.0

Very nice location! Would love to rent from this location again! Very pleasant staff.

SEVEN S. 
Rating:
5.0

Rental and return went smoothly

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Staff was super friendly, facility is clean and seems secure and well-monitored.

Aaron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel C.  |  First Impressions 
Rating:
5.0

Bien bueno

JAVIER S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

While I am hopeful not to be in need of a storage unit again, I would cheerfully come back here and will certainly be back for whatever other uhaul type things may come up in my life.

Katherine W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

When rating the Motivated Movers who helped lead the unit, I made a mistake and gave a 4 star rating. It should be a 5. They did an excellent job.

Christine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia n.  |  Overall Experience 
Rating:
3.0

Expensive for the price and location.

Ariana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorainne F. 
Rating:
5.0

Customer did not leave a comment.

Jonas L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE N. 
Rating:
4.0

Customer did not leave a comment.

PEDRO L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Nothing. As I drove in, I was approached and guided. The facility is beautiful and well-maintained. The staff was first-rate.

Anthony L. 
Rating:
5.0

Nothing! Everyone at this location has always been super helpful and the equipment is always really well maintained.

ALYSHA D. 
Rating:
5.0

Muy amables en su trato y muy profesionales.

jose antonio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHEY Y.  |  Overall Experience 
Rating:
5.0

Really friendly

OSVALDO R.  |  First Impressions 
Rating:
5.0

I couldn't get the lock for the truck bed/door to work. There was no (12V) plug in the cab to charge a phone. (It looked like the socket got pushed into the dash, there was just a hole). I would have used/appreciated both.

JOHN F. 
Rating:
4.0

The public bathroom in the bigger building needed more attention. It almost never had toilet paper or paper towels and usually needed more care. I stopped trying to use it after some time, which was limiting when the office building was closed. Aside from this the experience was great, thank you!

Loreto R.  |  Overall Experience 
Rating:
2.0

The facility is infested with cockroaches. I went to my storage unit to bring my personal belongings and i saw several large cockroaches in the unit and on the hall floors. There are small black boxes for pest control in every unit but it does not control the problem. I was afraid to place my belongings in the unit since I knew when I moved my boxes, I would probably bring them with me inadvertently to my new home. Other than that the facility was well organized. The staff is awesome, especially Emily.

Meri E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULYANIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Very friendly

MADELINE B. 
Rating:
5.0

Customer did not leave a comment.

alex f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie r.  |  First Impressions 
Rating:
5.0

I am very glad with the service

eric e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Gracias por El buen servicio

Carlos O.  |  First Impressions 
Rating:
5.0

Nothing to improve. From booking a reservation, in person customer service, ease of renting a vehicle, truck cleanliness, drop off service was top notch. Thank you and happy holidays.

SIOBHAN M. 
Rating:
4.0

Some instruction on how the truck works would be helpful.

EMILY L. 
Rating:
5.0

This is my 3rd time using a storage with U-haul Very awesome!!!!

GLORIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE C. 
Rating:
4.0

I have always chosen uhaul for my storage and moving needs... I have never been disappointed.

arlene p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy o.  |  First Impressions 
Rating:
5.0

Ask for Marty. Hes the man. Ty

JOHN C. 
Rating:
4.0

Truck I rented worked fine but seemed very loud and had a lot of rattles and road noise. Attendant was prompt and efficient. thanks

SETH H. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

It was a great place to have my stuff, just make sure you guys have more secure stairs case for the top storages. They were wobbly and I didn’t felt safe with them. Thanks. :)

Pedro b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

OSMAR P. 
Rating:
5.0

Thank you to the manager and staff for always being so helpful and professional. It was a pleasure using this facility while my daughter was at college in the area .

amirah w.  |  Overall Experience 
Rating:
4.0

Storage termination due to expiration of unit renter.

Satia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaikia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celeste R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcos p.  |  Overall Experience 
Rating:
5.0

Great and convenient

ISAAC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedies E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel m.  |  Overall Experience 
Rating:
5.0

Excellent experience overall. The facility was clean and the staff was very efficient and helpful.

Kathleen W.  |  Overall Experience 
Rating:
5.0

Ashley was absolutely fantastic. Patient, knowledgeable, and friendly. Thank you

Stephen S.  |  First Impressions 
Rating:
5.0

It's well maintained and the staff are wonderful

fabian d.  |  First Impressions 
Rating:
5.0

I have use the service several times and it was great

Elisha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayzjalee F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janice J.  |  Overall Experience 
Rating:
3.0

I called to reserve a storage unit and was told I was getting a lower level unit and when I got there it was an above unit which my furniture wouldn’t even fit in

Marie/Juan A.  |  Online Move In 
Rating:
5.0

Me gustó mucho la seguridad que ahi,el horario para entrar,la limpiesa y iluminación. Y la amabilidad de parte del personal,muy bien👍

sonia t.  |  Overall Experience 
Rating:
5.0

I was very surprised by the reconstructed service area so much cleaner and open and bright in there and staff was very helpful and friendly

BRENDA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

edwin m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvin r.  |  Overall Experience 
Rating:
5.0

Lynn and her staff we’re just awesome. They helped us on a Sunday as we were preparing to move our daughter to Boarding School. Even though it was very close to closing time at U-Haul they still treated us as if we were there on time. We are so grateful. My daughters things at the storage were fully secured and we had no issues going in and out.God bless you all Amen

OLUBANKE A.  |  Overall Experience 
Rating:
3.0

I did not expect a fire system to be inside the unit. Although I understand it, I wish it was mentioned prior and included in the demo unit. Knowing this would’ve allowed me to better plan my storage.

Daniel Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani L.  |  Overall Experience 
Rating:
5.0

Nice people. My storage was fine after picking everything up. No odd Oder on my belonging’s.

Fernando R.  |  Overall Experience 
Rating:
5.0

Nice, easy and carefree experience. Good communication. All I could ask for.

fredrik s.  |  Overall Experience 
Rating:
5.0

The facility was really nice. I wish they had something like that in Northampton!

Shannon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emma p.  |  First Impressions 
Rating:
5.0

Lady that took care of me made it stress free and I thank her for that. Transaction was smooth and quick.

rachel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt E.  |  First Impressions 
Rating:
5.0

Very helpful and nice staff, clean and easy moving experience

Anne D.  |  First Impressions 
Rating:
5.0

I had Ashley B. Help me and she was amazing. She explained everything thoroughly and made sure all of our questions were answered. Highly recommend coming here for storage units or any of your uhaul needs.

ASHLEY R.  |  First Impressions 
Rating:
5.0

I’ve been a customer of Uhaul for more than 15 years from NY to NJ to CA and now MA. Definitely the Holyoke location is the best!

MARY C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAUL M.  |  Overall Experience 
Rating:
5.0

Lynn was very helpful and thorough. The process was smoothe and easy.

Kevin T.  |  Online Move In 
Rating:
1.0

Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.

Jeffrey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIBEL N.  |  First Impressions 
Rating:
5.0

Marty and the whole staff are so pleasant and nice. They are always helpful !!!!!!!

Lisa S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the facility was clean and secure.

Mark B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

juliette c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julissa V.  |  Overall Experience 
Rating:
5.0

Everyone is nice

Isabel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna O.  |  Overall Experience 
Rating:
5.0

The staff was friendly and professional. The facility was clean.

robin a.  |  First Impressions 
Rating:
5.0

Very good

Idarmi R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Danielle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

noh s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

star a.  |  Overall Experience 
Rating:
1.0

When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could’ve been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.

Kelley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wellington P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james i.  |  Online Move In 
Rating:
5.0

Second time using the storage!! One happy customer

Gloria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley I.  |  First Impressions 
Rating:
1.0

I did not move in to the storage and talked to the U-Haul agent at the truck parking and she said the manager will call you to cancel and it’s been 3 days and he hasn’t called, nor did I get a refund.

Nilansh S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rosario p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aishath M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.

Ann Marie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ernie e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris c.  |  First Impressions 
Rating:
5.0

I have had not the best experiences with uhaul but when I went to Holyoke I was met with exceptional customer service and everyone was beyond helpful. This is going to be my preferred location from now on.

gasper m.  |  Overall Experience 
Rating:
5.0

This particular facility is great! Staff is knowledgeable and helpful, and the units are great

MARY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colby T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alixer r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Best staff and service,thank u guys for everything.

gilberto o.  |  Overall Experience 
Rating:
5.0

The staff was incredibly welcoming and helpful.

Tyler R.  |  Online Move In 
Rating:
5.0

Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.

Eileen C.  |  Overall Experience 
Rating:
5.0

Top notch service. Great security. Good system in place.

Joan M.  |  First Impressions 
Rating:
5.0

Very friendly staff. Easy to rent and easy to move out. Great place! I’ll definitely use this storage again if I need to store anything in the future.

Agnes T.  |  Overall Experience 
Rating:
5.0

Thank You So Much. I Will Be Definitely Coming Back!

carlos r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Evonne S.  |  Overall Experience 
Rating:
5.0

I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.

Kathryn R.  |  Online Move In 
Rating:
5.0

The young lady who helped us was very kind and went out of her way to find something for us... THANK YOU

joanna m.  |  First Impressions 
Rating:
5.0

Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!

rut c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana D.  |  First Impressions 
Rating:
5.0

Great people, awesome all around. Thank you

maria s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRYLIZ G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katira f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA O.  |  Overall Experience 
Rating:
5.0

Excellet overall

Jean V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAUL M.  |  First Impressions 
Rating:
5.0

The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.

Paula R.  |  First Impressions 
Rating:
5.0

The lady that helped me was so pleasant helpful and showed me everything

Elizabeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald A.  |  Overall Experience 
Rating:
5.0

Jon Landry was very responsive and helpful.

Julie M T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luz c.  |  Overall Experience 
Rating:
4.0

thanks!

David R.  |  Overall Experience 
Rating:
5.0

Great facilities, and friendly staff

Jose P.  |  Overall Experience 
Rating:
5.0

Very kind and helpful personal

arelis c.  |  First Impressions 
Rating:
5.0

Everything was amazing I love this place !

Yahaira A.  |  Overall Experience 
Rating:
1.0

Wish I was at other end off the hall closer to elevator

john h.  |  First Impressions 
Rating:
5.0

LOVE Marty. He was wonderful to me.

MARIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna G.  |  Overall Experience 
Rating:
5.0

Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglés

juana s.  |  Overall Experience 
Rating:
5.0

Very nice,will use and recomend

Jose P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammed Aaquil K.  |  First Impressions 
Rating:
5.0

Easy all the way around. Extremely friendly reception and help throughout the process.

fredrik s.  |  First Impressions 
Rating:
4.0

The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storage

Christopher H.  |  Online Move In 
Rating:
5.0

Jon was very informative and helpful.

Julie M T.  |  First Impressions 
Rating:
5.0

Staff are friendly, they will work with you. Excellent service, This is my second time I have use the services!!!

Gloria G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rose l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nathaniel R.  |  Overall Experience 
Rating:
5.0

It was amazing and helpful definitely worth it

joshua d.  |  Overall Experience 
Rating:
5.0

I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.

diane l.  |  Overall Experience 
Rating:
5.0

The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.

kendra n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jo-Ann P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah O.  |  Online Move In 
Rating:
5.0

excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...

peter f.  |  Overall Experience 
Rating:
4.0

Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the building

kassandra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dani L.  |  First Impressions 
Rating:
5.0

Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.

Vivian C.  |  Overall Experience 
Rating:
5.0

Everyone at the facility is just so helpful!

Tammy B.  |  First Impressions 
Rating:
5.0

I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.

Wayne W.  |  Overall Experience 
Rating:
5.0

I recommend anyone to you stored

Wilfredo R.  |  Overall Experience 
Rating:
5.0

Great customer service

jessica r.  |  First Impressions 
Rating:
2.0

Completely over priced

Dalisha R.  |  First Impressions 
Rating:
5.0

Thanks to Marty. He's the best!

jose m.  |  Overall Experience 
Rating:
5.0

Good

jorge a.  |  Overall Experience 
Rating:
3.0

Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.

Thomas M.  |  Overall Experience 
Rating:
5.0

Great Job Team

Steven B.  |  Overall Experience 
Rating:
5.0

100 % garantizado

MIGDALIA F.  |  Overall Experience 
Rating:
5.0

Great service!

Jessica H.  |  Overall Experience 
Rating:
5.0

The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.

michael s.  |  First Impressions 
Rating:
5.0

Very accommodating on such a short notice.

Amarilys C.  |  First Impressions 
Rating:
5.0

Thank you!

jodi t.  |  Overall Experience 
Rating:
5.0

I will definitely use again when needed

ZENOVIA R.  |  Overall Experience 
Rating:
5.0

Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you

edizzy v.  |  Overall Experience 
Rating:
5.0

friendly and helpful staff. Always clean.

James C.  |  Overall Experience 
Rating:
5.0

I had no problems with the storage facility. Staff was very helpful.

jenee k.  |  Overall Experience 
Rating:
5.0

Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Marty and his team were awesome.

Alberto R.  |  Overall Experience 
Rating:
5.0

I would recommend it to anyone. The staff was really friendly and professional.

Jessica E.  |  Overall Experience 
Rating:
5.0

Quick and nice service

aisha r.  |  First Impressions 
Rating:
4.0

Nice experience

Kate C.  |  Overall Experience 
Rating:
4.0

Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.

Linda E.  |  Overall Experience 
Rating:
5.0

God bless good staff friendly personal and very helpful.

RALPH Q.  |  Overall Experience 
Rating:
5.0

Great management/Staff

jamie s.  |  Overall Experience 
Rating:
5.0

Experience was excellent overall.

James h.  |  Overall Experience 
Rating:
5.0

I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.

Darlene P.  |  Overall Experience 
Rating:
4.0

Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.

laurie m.  |  Overall Experience 
Rating:
5.0

Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.

SUSIE A R.  |  Overall Experience 
Rating:
4.0

It was great having a good costumer service

Yashira M.  |  First Impressions 
Rating:
5.0

Todo bien

vionette c.  |  Overall Experience 
Rating:
5.0

Good thanks

RALPHY H.  |  Overall Experience 
Rating:
5.0

Got great customer service and the lady who attended to us was very helpful. Satisfied customer

tenisha s.  |  First Impressions 
Rating:
5.0

No coment

Nayrobi M.  |  Reservation 
Rating:
1.0

No good

nazim h.  |  Reservation 
Rating:
4.0

Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!

marquis h.  |  Reservation 
Rating:
4.0

My first time renting a unit man was very helpful in walking me thru process.

Kate C.  |  Reservation 
Rating:
5.0

I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!

Stuart D.  |  Overall Experience 
Rating:
5.0

Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood

TANYA W.  |  Overall Experience 
Rating:
5.0

the staff worked with me every step of the way, including the rental of equipment to transport our stored items.

April R.  |  Overall Experience 
Rating:
5.0

Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.

Roberto F.  |  Overall Experience 
Rating:
5.0

I loved this space, I’m sorry I had to move my stuff out

felicia c.  |  Overall Experience 
Rating:
5.0

Good customer service

Angela V.  |  Reservation 
Rating:
5.0

I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!

savannah w.  |  Overall Experience 
Rating:
5.0

Very clean and owner/employees helpful.

RICHARD J.  |  Overall Experience 
Rating:
5.0

Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.

ELIZABETH R.  |  Overall Experience 
Rating:
5.0

Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.

edwin a.  |  Overall Experience 
Rating:
5.0

Impressed with the facility. Clean, safe and the staff is awesome A++++++

Socorro L.  |  Overall Experience 
Rating:
3.0

The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks

efigenio r.  |  Overall Experience 
Rating:
5.0

I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful. Marty, thanks

chris h.  |  Overall Experience 
No reviews have been submitted for this location.

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