Customer Reviews for U-Haul Moving & Storage of Holyoke

1,784 comentarios

250 Appleton St   Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

(413) 539-9261

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 539-9261

250 Appleton St
Holyoke, MA 01040
(located at the corner of Newton street and Appleton)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christine N.  |  Overall Experience 
Rating:
5.0

Great customer service

SAMIRA F. 
Rating:
5.0

Customer did not leave a comment.

LOURDES R.  |  Overall Experience 
Rating:
5.0

Very nice location! Would love to rent from this location again! Very pleasant staff.

SEVEN S. 
Rating:
5.0

Rental and return went smoothly

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Staff was super friendly, facility is clean and seems secure and well-monitored.

Aaron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel C.  |  First Impressions 
Rating:
5.0

Bien bueno

JAVIER S. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
5.0

While I am hopeful not to be in need of a storage unit again, I would cheerfully come back here and will certainly be back for whatever other uhaul type things may come up in my life.

Katherine W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

When rating the Motivated Movers who helped lead the unit, I made a mistake and gave a 4 star rating. It should be a 5. They did an excellent job.

Christine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia n.  |  Overall Experience 
Rating:
3.0

Expensive for the price and location.

Ariana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorainne F. 
Rating:
5.0

Customer did not leave a comment.

Jonas L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE N. 
Rating:
4.0

Customer did not leave a comment.

PEDRO L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Nothing. As I drove in, I was approached and guided. The facility is beautiful and well-maintained. The staff was first-rate.

Anthony L. 
Rating:
5.0

Nothing! Everyone at this location has always been super helpful and the equipment is always really well maintained.

ALYSHA D. 
Rating:
5.0

Muy amables en su trato y muy profesionales.

jose antonio r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUHEY Y.  |  Overall Experience 
Rating:
5.0

Really friendly

OSVALDO R.  |  First Impressions 
Rating:
5.0

I couldn't get the lock for the truck bed/door to work. There was no (12V) plug in the cab to charge a phone. (It looked like the socket got pushed into the dash, there was just a hole). I would have used/appreciated both.

JOHN F. 
Rating:
4.0

The public bathroom in the bigger building needed more attention. It almost never had toilet paper or paper towels and usually needed more care. I stopped trying to use it after some time, which was limiting when the office building was closed. Aside from this the experience was great, thank you!

Loreto R.  |  Overall Experience 
Rating:
2.0

The facility is infested with cockroaches. I went to my storage unit to bring my personal belongings and i saw several large cockroaches in the unit and on the hall floors. There are small black boxes for pest control in every unit but it does not control the problem. I was afraid to place my belongings in the unit since I knew when I moved my boxes, I would probably bring them with me inadvertently to my new home. Other than that the facility was well organized. The staff is awesome, especially Emily.

Meri E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULYANIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Very friendly

MADELINE B. 
Rating:
5.0

Customer did not leave a comment.

alex f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathie r.  |  First Impressions 
Rating:
5.0

I am very glad with the service

eric e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Gracias por El buen servicio

Carlos O.  |  First Impressions 
Rating:
5.0

Nothing to improve. From booking a reservation, in person customer service, ease of renting a vehicle, truck cleanliness, drop off service was top notch. Thank you and happy holidays.

SIOBHAN M. 
Rating:
4.0

Some instruction on how the truck works would be helpful.

EMILY L. 
Rating:
5.0

This is my 3rd time using a storage with U-haul Very awesome!!!!

GLORIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE C. 
Rating:
4.0

I have always chosen uhaul for my storage and moving needs... I have never been disappointed.

arlene p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy o.  |  First Impressions 
Rating:
5.0

Ask for Marty. Hes the man. Ty

JOHN C. 
Rating:
4.0

Truck I rented worked fine but seemed very loud and had a lot of rattles and road noise. Attendant was prompt and efficient. thanks

SETH H. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

It was a great place to have my stuff, just make sure you guys have more secure stairs case for the top storages. They were wobbly and I didn’t felt safe with them. Thanks. :)

Pedro b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

OSMAR P. 
Rating:
5.0

Thank you to the manager and staff for always being so helpful and professional. It was a pleasure using this facility while my daughter was at college in the area .

amirah w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

alan S. 
Rating:
5.0

Customer did not leave a comment.

HUGH H. 
Rating:
2.0

The gas gauge didn't work !!

DAVID A. 
Rating:
4.0

The Management at U-Haul on Appleton Street in Holyoke, MA are great and they are very customer service oriented. Great Experience. Thanks. Bob Bauer

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Very good customer service

ALAN B. 
Rating:
3.0

had to drive an hour to pick up the trailer after requesting delivery at one of the local locations. Trailer had a bad tire which the turn in locations guys stated that it should have never been sent out to begin with.

John H. 
Rating:
5.0

Customer did not leave a comment.

AIDIANA O. 
Rating:
3.0

The process of picking up the truck through my phone took way too long and the truck ended up having flat tires.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Very organized and ready to help.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Corey L. 
Rating:
5.0

Everything was awesome , I had forgotten my wallet in the van and they called me next morning to let me know , everything still intact , very appreciative of there honesty and professionalism .... :)

Cheryl D. 
Rating:
4.0

Storage termination due to expiration of unit renter.

Satia S.  |  Overall Experience 
Rating:
5.0

Everything went well and the owner and Associates were very friendly and nice

AILEEN C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

LYNNE C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

YARITZA R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  First Impressions 
Rating:
5.0

Great service; very happy with everyone I interacted with

TERRI S. 
Rating:
5.0

Easy. The vehicle was perfect for what we needed.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

BLAKE L. 
Rating:
5.0

good service

nelson P. 
Rating:
5.0

Drop off process was smooth and fast!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedies E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

In and out in no time which was critical that day, Friendly and accomodating staff. Two thumbs up!!

NORMAN S. 
Rating:
1.0

I was racially/gender profiled at this location and falsely accused of damaging the vehicle. This made my experience very unpleasant and I will not be back

Raven T. 
Rating:
5.0

I rented a tow behind and one of the internal D-rings was broken - I did not realize till I got to the load site. Make sure you check the inside before you leave the rental location

JACQUELINE D. 
Rating:
5.0

Customer did not leave a comment.

ANGIE C. 
Rating:
5.0

Not a thing

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

The mobile pickup was a disaster. had to wait for someone to get there to get me my rental. Mobile pick up should be way easier than it was.

THOMAS R. 
Rating:
4.0

I had a pick up at 5:00PM for a sensitive evening delivery. I was renting a small cargo van. I arrived at 4:50 and was not assisted until 5:40. There was only one customer ahead of me in line that was having issues with his reservation. There was no manager on site and the staff member could not reach the manager to help the customer in front of me. Even though I kindly asked to be helped in the meantime and the customer in front of me offered to let me go ahead since his issue was not quickly being resolved, the staff member refused to help me for 50 minutes.

MARY J. 
Rating:
4.0

Make it easier to drop off a one-way vehicle. I was told I had to return the vehicle in Tilton, NH, rather than Laconia, where I live. Eventually, with a lot of phone calling, I was able to work that out. It shouldn't be that hard. Uhaul should not serve itself where drop-offs are concerned, but the harried, moving customer.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Leah U. 
Rating:
5.0

Customer did not leave a comment.

Marcel K. 
Rating:
5.0

Ashley was absolutely fantastic. Patient, knowledgeable, and friendly. Thank you

Stephen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcel K. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Had issues closing out with the app. It would not accept a mileage pic. No reflection on the owner or site. They were great finishing the rental manually and sending me the receiot

Mark M. 
Rating:
5.0

It's well maintained and the staff are wonderful

fabian d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Rented a car hauler ' the trailer I got was exelent - great breaks & handling👍👍

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Excellent service

Jean V. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Customer did not leave a comment.

Dayzjalee F.  |  Online Move In 
Rating:
5.0

It seemed like the location was under staffed for the level of business.

Donald L. 
Rating:
5.0

I was very surprised by the reconstructed service area so much cleaner and open and bright in there and staff was very helpful and friendly

BRENDA G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Online Move In 
Rating:
5.0

Excellent service. Courteous and helpful assistants.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Nestor B. 
Rating:
1.0

Surprise fees

ALEXANDROS R. 
Rating:
5.0

Customer did not leave a comment.

EDWIN M. 
Rating:
5.0

I was referred to Holyoke because the size truck I needed was only available there … I was apprehensive at first but was pleasantly surprised by the cleanliness and the friendly and courteous staff. If I need another truck I would travel to Holyoke for another one.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Marty was awesome.

ANDREW R. 
Rating:
5.0

The staff was excellent. Ashley, Joe and Lynn were all extremely helpful.

KATHLEEN W. 
Rating:
5.0

I had paid for a hand truck/dolley to be included in the rental. I did not realize until i reached my destination (50 miles away) that it was not in the back of the truck. I tried to contact UHaul several times during the day and finally got through to the answering service who said they would have someone from this location call me -- i never received a call. I ended up returning the truck with no issues to my drop-off location and am now just "hoping" they do not charge me for a "missing" dolley. Overall, UHaul needs to improve their answering service/ability to contact the rental locations.

Beth M. 
Rating:
1.0

I reserved a rental a month ago and I get a call day before I have to drive 2 hours out of my way to get one so not please at all

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

I did not expect a fire system to be inside the unit. Although I understand it, I wish it was mentioned prior and included in the demo unit. Knowing this would’ve allowed me to better plan my storage.

Daniel Z.  |  First Impressions 
Rating:
5.0

Thank goodness for Holyoke. They get 5 stars and Northampton gets ZERO. I was supposed to pick up in Northampton- nobody showed. Business was supposed to open at 7.. waited till past 8. Finally the help line sent me to Holyoke. Out of my way and cost me a total of 3+ hours wasted time and travel. Holyoke location did well to accommodate me.

DENNIS S. 
Rating:
3.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

There are other locations in better areas.

Daniel Z. 
Rating:
5.0

The past few times I've needed a truck, Joe has helped me with check-in - Joe truly seems to care about people and has always been thoughtful and helpful. He is truly an asset to your team.

PHILIP N. 
Rating:
5.0

Customer did not leave a comment.

JONATAN V. 
Rating:
4.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

Zev S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

ELIEZER M. 
Rating:
5.0

Customer did not leave a comment.

emma p.  |  First Impressions 
Rating:
5.0

Lady that took care of me made it stress free and I thank her for that. Transaction was smooth and quick.

rachel m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurt E.  |  First Impressions 
Rating:
5.0

Very helpful and nice staff, clean and easy moving experience

Anne D.  |  First Impressions 
Rating:
5.0

I had Ashley B. Help me and she was amazing. She explained everything thoroughly and made sure all of our questions were answered. Highly recommend coming here for storage units or any of your uhaul needs.

ASHLEY R.  |  First Impressions 
Rating:
5.0

Lynn was very helpful and thorough. The process was smoothe and easy.

Kevin T.  |  Online Move In 
Rating:
1.0

Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.

Jeffrey W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIBEL N.  |  First Impressions 
Rating:
5.0

The staff was friendly and professional. The facility was clean.

robin a.  |  First Impressions 
Rating:
5.0

Very good

IDARMI R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

noh s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S.  |  First Impressions 
Rating:
1.0

When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could’ve been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.

Kelley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aishath M.  |  First Impressions 
Rating:
5.0

Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.

Ann Marie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alixer r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel c.  |  First Impressions 
Rating:
5.0

The staff was incredibly welcoming and helpful.

Tyler R.  |  Online Move In 
Rating:
5.0

I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.

Kathryn R.  |  Online Move In 
Rating:
5.0

The young lady who helped us was very kind and went out of her way to find something for us... THANK YOU

joanna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  First Impressions 
Rating:
5.0

The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.

Paula R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan F.  |  First Impressions 
Rating:
5.0

Very kind and helpful personal

arelis c.  |  First Impressions 
Rating:
1.0

Wish I was at other end off the hall closer to elevator

john h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
5.0

Everyone at the facility is just so helpful!

Tammy B.  |  First Impressions 
Rating:
5.0

Great customer service

jessica r.  |  First Impressions 
Rating:
5.0

Got great customer service and the lady who attended to us was very helpful. Satisfied customer

tenisha s.  |  First Impressions 
No reviews have been submitted for this location.

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