Customer Reviews for U-Haul Moving & Storage of Holland

2,355 comentarios

463 E Lakewood Blvd   Holland, MI 49424

(616) 396-0411

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 396-0411

463 E Lakewood Blvd
Holland, MI 49424

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

Great service

benjamin e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake P. 
Clasificación:
3.0

El cliente no dejó un comentario.

diane V. 
Clasificación:
5.0

El cliente no dejó un comentario.

william P. 
Clasificación:
5.0

Good service.

TIM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREL SUE B.  |  Overall Experience 
Clasificación:
2.0

May i please have my receipt?

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald J. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

It was save

Anita M. 
Clasificación:
5.0

Outstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.

Tom F.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and went above and beyond to help me with my questions.

AnnaLisa C. 
Clasificación:
4.0

I rented a dolly and an appliance dolly and it would have been nice if the truck was pulled up and those were already loaded

Benjamin S. 
Clasificación:
3.0

I haven't received a bill of what I was charged yet. Returned it yesterday afternoon.

Sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy O. 
Clasificación:
3.0

Under staffed

Greg E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob L. 
Clasificación:
2.0

We dropped off our truck after dark but it took us a ridiculous amount of time to find the key drop box. There is no signage and it's on the side of the building past a dumpster and truck. Not at all where I would imagine it to be. Parking lot is not well lit. I'm sure that I can't be the only one that had the same kind of experience.

christian S. 
Clasificación:
3.0

The 26' I had the a/c wasn't working other than that it was great!

lo S. 
Clasificación:
5.0

Can't think of anything. The staff was great, knowledgeable, friendly and helpful. Great job!

Steve M. 
Clasificación:
3.0

The faculty is nice and well stocked, but there were issues with getting my trailer. The lights did not work on the first trailer. After leaving with the second trailer we tried, I was called and asked to return to get a different trailer (which I did). I was told that I would receive a discount because of this, but do not seem to have received one.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

Equipment was broken causing a break down on road

Zachary C. 
Clasificación:
5.0

Excellent customer service, friendly and knowledgable!

Carisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

Assistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.

Jason M.  |  First Impressions 
Clasificación:
5.0

The truck was clean but the transmission was about shot. The location is excellent as it has every size truck and every needed accessory and then some! Holland, MI has needed this for a long time. Caleb Hall was PHENOMINAL! We went on Sunday AM at opening and he was running 2 registers at once, friendly, smiling and very respectful.

Craig M. 
Clasificación:
3.0

El cliente no dejó un comentario.

samantha W. 
Clasificación:
5.0

I had asked how much insurance would be. I was told about $12 so I agreed to get insurance. When I went to pick up the trailer, I was then told a revised amount of $20. And finally, when I was in my car, I looked at my paperwork and saw that I was actually charged $25. I ended up paying twice the amount I was initially told. Other than this issue, everything went fine.

charles S. 
Clasificación:
5.0

Had my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.

john s.  |  First Impressions 
Clasificación:
5.0

The location was great and very convenient. The equipment was not well maintained, 2 lights came on in the dashboard shortly after I left with the rental truck. I drove back to make sure it was okay to drive after the first light came on for Traction Control.

Stacy M. 
Clasificación:
5.0

Everything was great.

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie H. 
Clasificación:
4.0

Quicker customer service at the desk

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
5.0

Great service at competitive prices with customer satisfaction the order of the day. Gracias.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE ANTHONY S. 
Clasificación:
5.0

Excellent, fast, and friendly even though that were obviously busy. kudos

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Great service picking up the truck and also returning it to Ann Arbor!

Carol S. 
Clasificación:
4.0

Went well, the employee was very helpful

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
4.0

engine oil level was on the add mark. Pictures used for approving outside condition of truck were not current- Rear photo showed old rollup door.

David B. 
Clasificación:
5.0

Keep doing what you're doing. Service is amazing and the equipment is always available.

Lewis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley A. 
Clasificación:
1.0

Very very long wait time. Only one staff member. Truck has lots of crumbs in it. Had multiple times when the ignition wasn't working correctly and took more than 10 minutes to get the key to turn. When i mentioned this to an employee they acted like it isn't the first time it's happened.

Noel A. 
Clasificación:
5.0

Requireding an alternate telephone number of someone other than myself. I Absolutely refuse to hand out the telephone numbers of family and friends to u-haul because God only knows what you will do with them. You already have my telephone number, my email address, you took pictures of my driver's license, you have my home address and have my credit card number. There is no reason you would want another person's telephone number unless you plan on selling that to a telemarketer. And further, unless you call that number and ask them if they know me, you have no way of knowing if I just made that name and number up on the spot. The most stupid and ridiculous policy I've ever heard of.

Dan C. 
Clasificación:
5.0

Great service

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby S. 
Clasificación:
5.0

Everyone at this store is friendly and helpful! I would definitely recommend this location.

Samantha P. 
Clasificación:
5.0

This was super easy! Joe was very nice he even helped us pick up our rental another day early! We were in and out within 15 minutes tops!

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
2.0

At the desk I was told that they don't adjust the mirrors on the truck. Do you want customers to have accidents? Fortunately, I was able to get to my apartment without an accident and fortunately, a neighbor helped me and that neighbor had an allen wrench. In the past I had great service at another location but after this experience I would NOT recommend U-Haul. Caleb was EXCELLENT with the tow dolly the next morning.

noella P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Nothing at all! Exceptional customer service at this location. 👍

david K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
3.0

I returned my truck after hours, but there was no service at the location and the app and website were extremely difficult to use. I had to call someone on the phone and the wait was over an hour long.

Audrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Loved the newer van... It was amazing

CHRISTOPHER GORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared V. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose H. 
Clasificación:
5.0

I never received a receipt. I was supposed to receive an email receipt, but it never came. Can someone please send me a receipt? Gracias.

Walter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY RAY G. 
Clasificación:
5.0

Keep up the good work!

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

The workers are very friendly and helpful. I was helped by Josh and a woman (do not know her name) at the cash register at pick up Miguel at drop off. This confirms my desire to use UHaul whenever I need a trailer.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
5.0

Caleb was extremely helpful. He got us in and out quickly and was great to work with!

Robert D. 
Clasificación:
3.0

Person behind the desk was busy and had no one to help me so I unloaded my Rave 4 and parked and unhooked the transport trailer myself. This was the 4th transport trailer I rented from Uhaul in the least year.

Ronald F. 
Clasificación:
5.0

Your manager, Joshua Burchfield was awesome. I've dealt with him in the past and the experience has always been seamless. He helped me arrange and set up a car hauler on Sunday, Mothers Day to boot, and answered all my questions. He truly takes his job seriously and goes above and beyond to assist his customers!

DONALD GARY B. 
Clasificación:
5.0

Need light at parking lot exit

cindy K. 
Clasificación:
4.0

The person who waited on us was VERY helpful, as was the person who was getting the vehicle ready for us. Great location for us! However, there was a gentleman who was doing something on a computer when we arrived and was not willing to help us...we were ignored. When he completed whatever he was doing, he told the lady who was helping someone else before us something about not taking any work after a certain time and walked away back to the other room...while we were still waiting! PS-Still awaiting my receipt (?)

Terri H. 
Clasificación:
5.0

Very impressed- my past experiences were not good with UHaul. Every detail was covered

Jerrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Great service. No suprises.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Beautiful facility, EXTREMELY nice and helpful people the best U Haul I have ever been to - for real. Really cool white trailer out front, too!

THOMASMARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve L. 
Clasificación:
1.0

I've received these rental emails & in todays environment it's troubling because I live in Florida & never rented a uhaul in Michigan. Please advise me

christy T. 
Clasificación:
1.0

Pre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.

Charlotte S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joel t.  |  First Impressions 
Clasificación:
5.0

It was a great place! Thank you so much! Keep it up! :)

lindsay b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O.  |  First Impressions 
Clasificación:
5.0

Quick fast and easy to take care of bysiness

Sorin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JHOANA LIZBETH G.  |  Overall Experience 
Clasificación:
5.0

Mr Hall was very nice and helpful!

Sandra Q.  |  First Impressions 
Clasificación:
5.0

I love the storage units and buildings. Will make sure I recommend!

Jeffrey H.  |  Overall Experience 
Clasificación:
5.0

This facility is great. If I ever need storage again, I'm coming here.

Brandon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna B.  |  First Impressions 
Clasificación:
2.0

Staff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.

Dave H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brieena W.  |  First Impressions 
Clasificación:
4.0

Wish the access times stayed open 24/7

charlotte c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY RAY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCA NELLY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and clean, dry, and convenient location

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Very helpful

rosa l.  |  Overall Experience 
Clasificación:
5.0

Great, clean place to store your stuff!

patricia p.  |  Overall Experience 
Clasificación:
5.0

Best facility I have ever used!

CHRISTINE K.  |  First Impressions 
Clasificación:
5.0

I had a hard time closing the back door of the truck I rented was the only issue I had.

shirley s.  |  First Impressions 
Clasificación:
5.0

Moving from Illinois to Michigan in today's Real Estate market is tough enough. Add in packing and moving 24 years of "stuff" and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun. Ray L.

RAYMOND L.  |  Overall Experience 
Clasificación:
5.0

Great employees!!

anthony i.  |  Overall Experience 
Clasificación:
4.0

Some sand in my unit. People were nice.

DREW JULIANNA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA MAE L.  |  First Impressions 
Clasificación:
5.0

Staff was very very helpful even the cleaning people were! Very good service. Highly recommend!!

maria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

I whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.

Ronald M.  |  First Impressions 
Clasificación:
5.0

Staff very helpful in explaining the process and setting up my rental.

Mark J.  |  First Impressions 
Clasificación:
5.0

So far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.

Polly K.  |  First Impressions 
Clasificación:
5.0

I had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.

julie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA RAMIREZ B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

maria B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C.  |  Overall Experience 
Clasificación:
5.0

Day was great!

loren s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI ANN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

D'Andre M.  |  First Impressions 
Clasificación:
3.0

Overall good experience. Felt like the staff was eyeballing me to make sure I didn't steal anything. That did not make me feel good. Only issue I had

Gabriel M.  |  First Impressions 
Clasificación:
1.0

Just got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned

david e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL SUE B.  |  First Impressions 
Clasificación:
5.0

The entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.

DALE IRVIN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
5.0

Everyone was nice and helpful at the Lakewood U-Haul.

Eve M.  |  Overall Experience 
Clasificación:
5.0

Above and beyond customer service! Thank you!

AMBER LEE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stacy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

april u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN KENDRICK F.  |  Overall Experience 
Clasificación:
5.0

Staff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!

TIFFANIE JEAN B.  |  Overall Experience 
Clasificación:
5.0

Impressive facility. Very knowledgeable staff

laurie f.  |  First Impressions 
Clasificación:
5.0

The young girl working the counter was very helpful..

Yolanda r.  |  First Impressions 
Clasificación:
5.0

Could ask for better service and kind people.

Gene B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Magdalena g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas G.  |  Overall Experience 
Clasificación:
3.0

Disappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.

patricia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  Overall Experience 
Clasificación:
4.0

Had to wait several minutes while the person taking care of store was moving things with a hilo

LAURENCE WILLIAM K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S.  |  First Impressions 
Clasificación:
5.0

The location staff went above and beyond to make sure my experience was enjoyable.

Ronald W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophorn T.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.

jesse r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexa B.  |  Online Move In 
Clasificación:
5.0

Customer rep went above and beyond! Excellent service.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophorn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stacy m.  |  First Impressions 
Clasificación:
4.0

Only complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️

Alan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma R.  |  Overall Experience 
Clasificación:
5.0

Customer Service was superior!!!

anthony i.  |  First Impressions 
Clasificación:
4.0

Everyone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.

Christopher M.  |  First Impressions 
Clasificación:
5.0

Great service!

scott t.  |  First Impressions 
Clasificación:
5.0

Access was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!

ANTONY CHARLES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas D.  |  First Impressions 
Clasificación:
4.0

PLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.

BRUCE LAWRENCE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance S.  |  First Impressions 
Clasificación:
5.0

Outstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise

Kim B.  |  First Impressions 
Clasificación:
5.0

We rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W.  |  Overall Experience 
Clasificación:
5.0

Andrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!

melinda p.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and good value for your storage needs. Very clean, well maintained and secure

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesse t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jodie m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

Awesome staff and professional- really made a stressful time for us and our move super easy! ¡Gracias!

Steve D.  |  First Impressions 
Clasificación:
5.0

The only problem I had was remembering to diarm my unit

bobby g.  |  Overall Experience 
Clasificación:
4.0

I was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.

David V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip c.  |  Overall Experience 
Clasificación:
5.0

The staff was great anytime I went in

Laurel B.  |  Overall Experience 
Clasificación:
5.0

Only improvement maybe is one employee interaction came across as slightly aggressive

Kyle B.  |  Overall Experience 
Clasificación:
2.0

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says "is that your truck on my grass , you best move it". I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says "I don't see any record" and I said I'll just bring the email up and then he says "too late I've already charged you and I don't know how to reverse it" ! I'm stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it's fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn't wear a mask , I was disgusted !! I tried to call Day the manager but she didn't answer.

Patrick C.  |  First Impressions 
Clasificación: