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Chuck P.Customer Reviews for U-Haul Moving & Storage of Holland
Testimonials From Recent Customers
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Nothing at all! Exceptional customer service at this location. 👍
david K.I returned my truck after hours, but there was no service at the location and the app and website were extremely difficult to use. I had to call someone on the phone and the wait was over an hour long.
Audrey K.Loved the newer van... It was amazing
CHRISTOPHER GORD S.I never received a receipt. I was supposed to receive an email receipt, but it never came. Can someone please send me a receipt? Gracias.
Walter R.Keep up the good work!
Mark M.The workers are very friendly and helpful. I was helped by Josh and a woman (do not know her name) at the cash register at pick up Miguel at drop off. This confirms my desire to use UHaul whenever I need a trailer.
Peter G.Caleb was extremely helpful. He got us in and out quickly and was great to work with!
Robert D.Person behind the desk was busy and had no one to help me so I unloaded my Rave 4 and parked and unhooked the transport trailer myself. This was the 4th transport trailer I rented from Uhaul in the least year.
Ronald F.Your manager, Joshua Burchfield was awesome. I've dealt with him in the past and the experience has always been seamless. He helped me arrange and set up a car hauler on Sunday, Mothers Day to boot, and answered all my questions. He truly takes his job seriously and goes above and beyond to assist his customers!
DONALD GARY B.Need light at parking lot exit
cindy K.The person who waited on us was VERY helpful, as was the person who was getting the vehicle ready for us. Great location for us! However, there was a gentleman who was doing something on a computer when we arrived and was not willing to help us...we were ignored. When he completed whatever he was doing, he told the lady who was helping someone else before us something about not taking any work after a certain time and walked away back to the other room...while we were still waiting! PS-Still awaiting my receipt (?)
Terri H.Very impressed- my past experiences were not good with UHaul. Every detail was covered
Jerrell C.Great service. No suprises.
Scott S.Beautiful facility, EXTREMELY nice and helpful people the best U Haul I have ever been to - for real. Really cool white trailer out front, too!
THOMASMARK F.I've received these rental emails & in todays environment it's troubling because I live in Florida & never rented a uhaul in Michigan. Please advise me
christy T.Very pleased with their business attitude.Professional and still friendly. I've rented from them several times and will continue to do so.
JOHN RICHARD V.Have more elevators and carts. Other than that TIANA & CALEB were AMAZING. Such wonderful people.
Max R.The trucks are always clean , and the people are fast friendly and professional.
John O.Some previously smoked in it, which I have allergies too, but it was the last vehicle too rent. Your web site for booking is terrible, page after page of add-in's, the one that made mad was the one with pre add packaging materials. It had a sub total of $73.00 at the bottom which I didn't request or select, what the hell is this. I found the tiny no-thanks but in the top right corner to hit. Shame on you Uhaul.
mike R.The 15-foot U-Haul truck had a loose steering wheel, spongey breaks, a passenger-side seatbelt that would not latch and a faulty window shield wiper on the driver's side. While driving through construction in the pouring rain, the windshield wiper came off. The vehicle was incredibly difficult to drive due to the loose steering wheel. You could turn the wheel several inches an nothing would happen. This made it very difficult to navigate. We were honestly scared for our lives while driving and riding in this vehicle.
Eric T.N/C
GALEN FREDERICK Y.The staff was very nice and friendly. The storage unit is way better than any other place we've ever used. If a storage unit is need in the future we will be going through Uhaul for sure. The issue we had is that the 20' truck we reserved was not available when we got to the store. We had to settle for a 15' truck which caused us more trips/gas/mileage.
Eric B.Excellent customer service
Jerry B.Just Keep Doing What U Doing Thanks
VERONICA ANN R.No improvements needed. My experience was easy and smooth. Gracias
nicole S.Excelente servicio, y lo mejor es que cuentan con el señor de mantenimiento de las unidades que hable un perfecto español y es de gran ayuda para la gente hispana.
Leonardo S.The return app is a disaster. You don't know that you have to HURRY and take all the pictures BEFORE you go into the return process, or you have to start over and over and over. I had to restart it 5 times to go get pics in a "timely:" manner. Disaster!! I won't rent again just because of that.
lisa S.Everything was great until I went to return it. The after hours return process sucks. Rented a trailer and it was asking me for fuel level and odometer readings. Asked for a site bar code… where is that at? Very frustrating after a long day of travel.
Sean S.Returned pickup truck early, still waiting on my receipt. Know one to accept and inspect return! You need to get your flagship store running smoothly
Bob C.Great job!
John H.Everything was good, except for one thing - I was shown where my truck was located and I got in and was about to leave, I realized that I did not check to see if they tossed in the appliance dolly that I also rented. When I checked the truck, I saw that they did not throw that in. It was easy enough to ask, and the gentleman got one for me, but the point would be that I expected it to have been in the truck already as that is what I ordered. Good thing I checked first.
al H.Great service
tim R.Nada
kevin C.Everything was great here. The clerk was so very nice. It was a pleasure talking with her.
Joanne C.They were attentive to my needs and their prices were very fair. The staff was always pleasant. Only word of advice, try to avoid contacting them at the very beginning end of the month (when demand is highest) via phone because if they're overloaded with calls they roll over to the national dispatcher desk and they're not very helpful. Even so, 5-stars for the local team here!
Stephen M.Everything was great.
Donald T.Everyone was super nice. Pick up/ drop off we're both super fast and easy.
Kristina V.Great Job !! Made the experience very easy for me.
Stephen S.Beginning with Day last year and Joshua (the new manager) these folks treated us First Class. I would recommend this location 100%!
Stephen M.Everything was smooth and easy. I had to extend the rental a couple of times and was able to do so with no problem. Excellent service!
Sharon R.The trailer had an old moving pad not used by UHaul left in it … so it was not cleaned and inspected upon the previous return prior to my rental Check in process was easy and efficient and the same with the return employees were pleasant and helpful
Tom K.I did all the pre checks and whatnot before showing up so it was super quick pick up and drop off. The whole staff was also very helpful and kept everything simple and informative.
Bernabe G.When I tried to phone the local office the calls got rolled over to your national switchboard. This takes FOREVER and still doesn't resolve the issue. Please stop this.
Stephen M.Trailer wiring was broken and they did not have another trailer the same size.
Jerry G.Nice and friendly staff
Jordan R.Pre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.
Charlotte S. | First ImpressionsIt was a great place! Thank you so much! Keep it up! :)
lindsay b. | Overall ExperienceQuick fast and easy to take care of bysiness
Sorin P. | Overall ExperienceMr Hall was very nice and helpful!
Sandra Q. | First ImpressionsI love the storage units and buildings. Will make sure I recommend!
Jeffrey H. | Overall ExperienceThis facility is great. If I ever need storage again, I'm coming here.
Brandon K. | Overall ExperienceStaff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.
Dave H. | First ImpressionsWish the access times stayed open 24/7
charlotte c. | First ImpressionsVery helpful staff and clean, dry, and convenient location
Christopher B. | Overall ExperienceVery helpful
rosa l. | Overall ExperienceGreat, clean place to store your stuff!
patricia p. | Overall ExperienceBest facility I have ever used!
CHRISTINE K. | First ImpressionsI had a hard time closing the back door of the truck I rented was the only issue I had.
shirley s. | First ImpressionsMoving from Illinois to Michigan in today's Real Estate market is tough enough. Add in packing and moving 24 years of "stuff" and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun. Ray L.
RAYMOND L. | Overall ExperienceGreat employees!!
anthony i. | Overall ExperienceSome sand in my unit. People were nice.
DREW JULIANNA S. | Overall ExperienceStaff was very very helpful even the cleaning people were! Very good service. Highly recommend!!
maria B. | Overall ExperienceI whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.
Ronald M. | First ImpressionsStaff very helpful in explaining the process and setting up my rental.
Mark J. | First ImpressionsSo far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.
Polly K. | First ImpressionsI had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.
julie s. | First ImpressionsDay was great!
loren s. | First ImpressionsOverall good experience. Felt like the staff was eyeballing me to make sure I didn't steal anything. That did not make me feel good. Only issue I had
Gabriel M. | First ImpressionsJust got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned
david e. | First ImpressionsThe entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.
DALE IRVIN T. | First ImpressionsEveryone was nice and helpful at the Lakewood U-Haul.
Eve M. | Overall ExperienceAbove and beyond customer service! Thank you!
AMBER LEE G. | First ImpressionsStaff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!
TIFFANIE JEAN B. | Overall ExperienceImpressive facility. Very knowledgeable staff
laurie f. | First ImpressionsThe young girl working the counter was very helpful..
Yolanda r. | First ImpressionsCould ask for better service and kind people.
Gene B. | Overall ExperienceDisappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.
patricia p. | First ImpressionsHad to wait several minutes while the person taking care of store was moving things with a hilo
LAURENCE WILLIAM K. | First ImpressionsThe location staff went above and beyond to make sure my experience was enjoyable.
Ronald W. | First ImpressionsThe staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.
jesse r. | First ImpressionsCustomer rep went above and beyond! Excellent service.
Jonathan S. | First ImpressionsOnly complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️
Alan B. | Overall ExperienceCustomer Service was superior!!!
anthony i. | First ImpressionsEveryone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.
Christopher M. | First ImpressionsGreat service!
scott t. | First ImpressionsAccess was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!
ANTONY CHARLES B. | First ImpressionsPLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.
BRUCE LAWRENCE H. | First ImpressionsOutstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise
Kim B. | First ImpressionsWe rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.
Steven W. | Overall ExperienceAndrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!
melinda p. | First ImpressionsVery friendly staff and good value for your storage needs. Very clean, well maintained and secure
Robert D. | Overall ExperienceAwesome staff and professional- really made a stressful time for us and our move super easy! ¡Gracias!
Steve D. | First ImpressionsThe only problem I had was remembering to diarm my unit
bobby g. | Overall ExperienceI was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.
David V. | First ImpressionsEverything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.
John M. | First ImpressionsThe staff was great anytime I went in
Laurel B. | Overall ExperienceOnly improvement maybe is one employee interaction came across as slightly aggressive
Kyle B. | Overall ExperienceThe man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says "is that your truck on my grass , you best move it". I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says "I don't see any record" and I said I'll just bring the email up and then he says "too late I've already charged you and I don't know how to reverse it" ! I'm stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it's fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn't wear a mask , I was disgusted !! I tried to call Day the manager but she didn't answer.
Patrick C. | First ImpressionsQuite happy with my experience at this location
Mark T. | Overall ExperienceStaff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!
Tasha F. | First ImpressionsGreat place to store your stuff. Climate controlled and clean.
Michael M. | Overall ExperienceI forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.
MARY F. | First ImpressionsU-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.
steven w. | Overall ExperienceI reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.
David D. | Online Move InHad trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator
SANDRA KAY G. | First ImpressionsThe check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.
Michelle L. | Overall ExperienceThank You for making this easy!
DEBORAH B. | First ImpressionsThe access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.
Susan W. | First ImpressionsStaff was very helpful!! Love the cleanliness!!
Becki h. | First ImpressionsI had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Gracias.
Michelle L. | Overall ExperienceVery convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.
Vanessa S. | Online Move InClean, fast, curtious and knowledgable
Jimmy P. | First ImpressionsFriendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage
gabriela s. | First Impressionsoutstanding service and trouble free experience
Richard W. | Overall ExperienceExcellent service, very friendly and helpful from all employees
Barbara M. | Overall ExperienceGreat crew all of them!!!!
jodi n. | Overall ExperienceSo happy with staff!!!!
Jodi N. | Overall ExperienceFlawless and quick service, front to back.
Richard W. | First ImpressionsWonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future
Barbara M. | First ImpressionsRosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!
keith b. | First ImpressionsMy apologies (again) for the behavior of Ms. Binaku
Eugene P. | Overall ExperienceDay was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!
Andrew B. | Overall ExperienceMade storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.
josh b. | Overall ExperienceGreat service!! Very friendly workers.
Andrew B. | First ImpressionsEveryone was very nice and went above and beyond to meet needs and exceed expectations.
melissa h. | First ImpressionsI would definitely recommend it if you want a good storage area when your moving to a new place! Great experience
Prathika S. | Overall ExperienceThe young lady that works second shift ...AWESOME ! Can't remember her name but her dad is in charge of trailer repairs and rentals
terry d. | First ImpressionsI loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!
Prathika S. | First ImpressionsVery helpful, professional! Clean!
Caroline S. | First ImpressionsEasy to deal with. Lots of options. Good selection of moving supplies.
PATRICK C. | Overall ExperienceI was pleased with my storage unit.
Barbara V. | Overall ExperienceEveryone was friendly and helpful. Thanks.
brian m. | First ImpressionsDay and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.
Susan W. | First ImpressionsPersonal not trained! Manager had to do the paperwork.
Victor T. | First Impressions