The mobile pick up site wasn't working, but the staff inside was able to quickly check me in and get me on my way.Vic E.
Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza
Nashville, TN 37209
(By Hillwood Plaza)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My service provider was helpful and friendlyRachel H.
Customer did not leave a comment.Mary Ann K.
Customer did not leave a comment.Eugene B.
Customer did not leave a comment.Eugene F.
Leroy and his team are the best! Ward DWard D.
Gentlemen came out and greeted me and asked if everything was OK and if gas was back to normal. He said receipt would be sent later today and was sent within 2 hours.Victor B.
However, I would give them some of my personal opinion before a full recommendation.Nicole S.
Customer did not leave a comment.Theresa C.
I felt like he was doing me a favor to rent me the equipment. I felt like at any time he was going to just not rent it to me. Not friendly.Joseph M.
Very professional and organized in and out in no time. Thanks guys.Raymond E.
Customer did not leave a comment.Joeseph H.
Customer did not leave a comment.jennifer M.
Excellent service and streamlined process. Keep up the good work.Douglas S.
Customer did not leave a comment.Annaruth M.
Customer did not leave a comment.Scott R.
Every thing is good. Nothing to improve.ALMAZ A.
The best Uhaul experience ever!!!Glen R.
Customer did not leave a comment.Marcia H.
very friendlyMattie p R.
Felt like they were trying to rip me off. Told me to fold my blankets or pay $5 per blanket. Hesitant to give me a receipt for return. Not helpful nor efficient. Would never go backtamara B.
Customer did not leave a comment.Blake C. | Overall Experience
Customer did not leave a comment.Albert G.
Put in CD players and cruise control.Mark R.
The tire pressure light was in and there was damage on the roof of the truck. I didn't think to point it out until I got blamed and charged for it. I was going to say next time I'm taking pictures of all damages but I think I'll stick with Budget next time.Kimberly Y.
Customer did not leave a comment.Maurice R.
Customer did not leave a comment.William D.
Customer did not leave a comment.ROYCE M.
Don't let hackers steal your customer data. They got my driver's license from your weak security.Sean L.
Customer did not leave a comment.chedryl M.
Customer did not leave a comment.Sarah M.
I had a schedule 9:30 a.m. pick up on 9/11 at 1031 Whites Creek Pike in Nashville TN. Reference reservation 19437946. I arrived at 9:20 a.m. and there was no one there and the doors were located. I called customer service and was disconnected while trying to resolve the issue. On my second call I was finally able to reserve a truck at the Annex location in Nashville. I lost over 2 hours of moving time not to mention driving all over Nashville!THOMAS P.
Unfortunately I have forgotten the gentleman who helped me, but he by far was the nicest and most helpful person I've dealt with. Truly above and beyond. Hopefully he gets acknowledged for this. Should be proud to have an employee like him. Thank you much.Kimberly S.
Customer did not leave a comment.matt L.
Customer did not leave a comment.Joseph M.
Leroy Harris and his right hand person, Ravi Mohan, run an efficient, friendly business. I rent a van or box truck 2-3 times monthly. If there is a glitch with your online rental service, they are quick with a solution. The vehicles are always clean. I out grew out of my 8 year Enterprise account and so moved into a UHaul Corporate account. Sure glad I have the opportunity to work with this exceptional Annex team.Carol H.
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.dean S.
When ever I call to pay my bill over the phone because my phone is giving me trouble when I try to pay over my phone I do have the app so I call 4 times one a day and he answers but al says says I have a customer not another customer??? Can I call you right back well they never do so if I don't get my payment made I will be late this is been going on four days and it's bill shit I pay to much money thee for this and my brother has a huge unit of his own he had for 3years we both are seriously considering going down the stree it's climate controlled but much lower price per month and they say customer service is excellent!!!!LINDA M.
Great experience!Donovan G.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Blake J.
Customer did not leave a comment.Katie M.
The equipment can be cleaned better. I received a vehicle right after another customer had returned it, and it didn't get sanitized. Luckily I carry Lysol and hand sanitizers around with me. Other than that, the customer service skills from the employees was excellent, and my order was filled efficiently/effortlessly!!!! ThankyouStephanie S.
Very efficient process and helpful staff.Douglas S.
Customer did not leave a comment.ALEXANDER R.
Customer did not leave a comment.Doyle W.
Customer did not leave a comment.lauren b. | Overall Experience
Customer did not leave a comment.anderson b. | Overall Experience
Use corporate resources to help the manager recruit, hire and train additional new team membersJoseph C.
Manager on site was super helpful when my reservation was not correct in the system.Steve L.
Customer did not leave a comment.Phillip B.
Karyn at call center was quick and efficient? Rep at site was tremendously helpful in checking us in and was very personable!😍😍 The truck had only 3000 milesâ€¦.immaculate and fit our needsMartha G.
Truck was ready but the appliance dolly was not so we had to find an attendant to get that. The fuel tank read full but it was not quite full.Douglas C.
Truck was barely cleaned, and they told me they didnt have the tow dolly that I paid for. they sent me to another location to get a tow dolly, but the other location closed early for no apparent reason. really stressful, really terrible service-i thought the guys at the counter were going to get potentially angy/violent, I had a hand close to my weapon the whole time.GEORGE S.
Customer did not leave a comment.Joseph S.
Have the agent walk out and look at the truck with customer instead of having to go to a website on your phone and look for damage to a 12+ foot truck on a 2 inch x 2 inch screenJonathan M.
The owner, LeRoy, is great. Very helpful.Bill R.
I have not received a a check out statementKevin C.
Customer did not leave a comment.Andrew L.
We were late picking up the trailer due to delayed flight. I received a text telling me if I was late, it would be canceled. I replied to the text I wanted to trailer but would be late; it was canceled. The dealer did work with us to get a trailer. It would be nice that if I get a text telling me my trailer would be canceled, I should be able to reply to have my trailer held due to my flight. I was lucky that the dealer worked with me.Stephen G.
Customer did not leave a comment.Kim B. | Overall Experience
The trucks alignment was completely off. Had to have the steering wheel turned sideways to keep it straight. The AC didn't work well. If they had inspected the truck they'd see the ad on the ba k the eyes were scratched out and she had Hooghly eyes on her breasts. Just wasn't a good rental and felt unsafe to drive.Jessica F.
Customer did not leave a comment.fadi M.
Customer did not leave a comment.Katharine D.
Customer did not leave a comment.Hailey M.
Got lucky and was able to book a reservation at the last minute. The rep at the desk had a great sense of humor and was very professional.Chidiebube E.
Excellent as alwaysJodie S.
Customer did not leave a comment.Frank F.
Customer did not leave a comment.Shaunta C.
Customer did not leave a comment.Mark D.
Mobile app doesn't always work as expected.Stephen C.
Customer did not leave a comment.Roger F.
Awesome saucelloyd E.
Customer did not leave a comment.Casey K.
Not needed it! Why? The owner was the most friendly I ever met!! I love his sense of humor!danny F.
Customer did not leave a comment.paul S.
Customer did not leave a comment.SHUNTIVIA C.
Very helpful staffNancy M.
Trailer leaked some water onto our load. Waterproof trailer.Kevin H.
Customer did not leave a comment.Stacey Y.
Customer did not leave a comment.Ayriell R.
Customer did not leave a comment.Wesley H.
Customer did not leave a comment.nolan W.
Customer did not leave a comment.James K.
Bigger space.propertt was very crowded.BYRON S.
Extremely helpful friendly and hard workingstephen D.
No improvement that I can see just a compliment on your staff and service. Thank you so much you was there when I needed you. Thanks 👍peggie J.
Customer did not leave a comment.NICHOLAS B.
They were very nice and accommodating. Wonderful to experience great customer service which has been hard to come by these days. :-)Lora G.
Customer did not leave a comment.Ilke H.
I stood in line for twenty minutes to drop off a dolly because there was one man at the kiosk. When it was my turn up, the man told me I didn't need to wait. I also thought I was supposed to sign something stating I returned the equipment.Kiana A.
Ravi was your employee that helped me pick-up and deliver and he made the experience even better. This is always my Uhaul go to location.tommie W.
The check in and return process takes forever. When we went to return the truck, the return lane was over flowed.SARAH J.
More workers checking people inJACK M.
Customer did not leave a comment.Calvin S.
Customer did not leave a comment.Rustam S.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Eddie C.
Awesome staff friendly was in and outRichard L.
Fair dealRUSSELL N.
Customer did not leave a comment.Spencer L.
Customer did not leave a comment.Kenneth M. | First Impressions
Customer did not leave a comment.DANIEL S. | First Impressions
Great Service and Very Friendly.kristy g. | Overall Experience
Thanks again for the space that you’ve provided.kristy g. | First Impressions
Customer did not leave a comment.april g. | Overall Experience
Price best in area.Ann H. | First Impressions
Every staff member we met was helpful and excellent to deal with. This is a 5 star Uhaul centre. Great peopleVenci S. | Overall Experience
Customer did not leave a comment.john c. | First Impressions
Overall experience w Uhaul as a company was terrible; experience w the helpful staff at this Hillside Plaza was just the opposite. Knowledgeable, professional and helpful, thank you!Jessica M. | Overall Experience
Customer did not leave a comment.Jason P. | First Impressions
Only problem we had was space was too tight in hallway to fit our sofa so we had to take it to another locationPat Z. | Overall Experience
Just want to thank Leroy!! He went above and beyond!! Pa family needed some help in Nashville!!MARK Z. | First Impressions
Customer did not leave a comment.Brian P. | Overall Experience
Leroy is both competent and courteous. He is an excellent manager of his staff and facility.DEBORAH P. | First Impressions
N/AChelby N. | Online Move In
Customer did not leave a comment.Kristin F. | Online Move In
Management and staff was wonderful! I highly recommend U-Haul and this faculty.Lisa B. | First Impressions
ThnksDIANNDRA NICOLE D. | Overall Experience
I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!Hollye W. | Overall Experience
Customer did not leave a comment.jimeisha s. | Overall Experience
Great.Wayne B. | First Impressions
Thank you for all you did to make my move to Nashville smooth!!!Mary M. | Overall Experience
The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!Vonda G. | Overall Experience
This facility is a cheap metal building set up like a maze. It’s impossible to find a unit and once we finally did, we couldn’t believe how cheaply made it was. I wouldn’t entrust my belongings to such a shoddy building. We didn’t move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.Derek H. | Online Move In
Customer did not leave a comment.beth s. | Overall Experience
Customer did not leave a comment.Patrick K. | Overall Experience
Customer did not leave a comment.Keanu J. | First Impressions
There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we’re hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038Elena C. | Overall Experience
Customer did not leave a comment.Patrick K. | First Impressions
It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!Pamela B. | Online Move In
Leroy and Verse were pleasant, professional and helpfulLUCY M. | Overall Experience
Mr. Harris is the best!Ronald R. | First Impressions
Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.Mitchell F. | Overall Experience
Customer did not leave a comment.Meghan P. | First Impressions
Customer did not leave a comment.tyrone a. | Overall Experience
Britney goes above and beyond.Elena C. | First Impressions
Customer did not leave a comment.Chazlyn C. | First Impressions
Customer did not leave a comment.Raegan K. | Online Move In
Customer did not leave a comment.beth s. | First Impressions
All goodTimothy G. | First Impressions
Doorway is low and very sharp, I cut my head with a two inch gash.Antonio R. | Overall Experience
Great customer service.....very kind staff! No issues whatsoever!kim w. | Overall Experience
Customer did not leave a comment.trevekeuious m. | Overall Experience
Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.PAT R. | Overall Experience
Thank you and keep up the good work.NONA B. | Overall Experience
Customer did not leave a comment.SHONTE R. | Overall Experience
The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.ELISHA O. | First Impressions
I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.Andres M. | First Impressions
Customer did not leave a comment.TRACY E. | First Impressions
Customer did not leave a comment.Jeff F. | First Impressions
The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.Matthew M. | First Impressions
Customer did not leave a comment.ann p. | First Impressions
The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.rikki h. | Overall Experience
I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.Latoria L. | Overall Experience
Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.MINDY D. | Overall Experience
I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.Patrick C. | Overall Experience
I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.Patricia L. | Overall Experience
Excellent customer service from pulling up all the way to gettingy storage unit rented.Mary M. | First Impressions
Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.clay w. | Overall Experience
Very friendly and helpful staff-- ALL OF THEM!Tawanda C. | Overall Experience
The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.Robert R. | First Impressions
My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1.49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.reggie b. | Overall Experience
Customer did not leave a comment.Tasheena P. | Overall Experience
To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. ThanksMargaret B. | First Impressions
The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.valerie c. | Overall Experience
Impeccable facility with well-trained staff and helpful associates!CHARLENE G. | Overall Experience
The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.Archie B. | Overall Experience
This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.Nyima K. | First Impressions
You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!ANTHONY L. | Overall Experience
Was VERY happy with me experience here.Terri R. | Overall Experience
Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.Eric C. | Overall Experience
LeRoy can always make your move and storage needs workKimberly R. | Overall Experience
Good experience overall with Uhaul. They were very friendly and helpful.Syed R. | Overall Experience
Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.Edward B. | Overall Experience
Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.Eric C. | First Impressions
Incredibly friendly and competent staff that had me on my way in no time.Brady W. | Overall Experience
Great service!Rita T. | First Impressions
Very helpful, courteous staff.Philip B. | Overall Experience
The experience was great. Thank you for your service.tyrone a. | First Impressions
Very friendly , helpful staff.Philip B. | First Impressions
Very well run operation.mark s. | Overall Experience
Would be nice if they responded to their own emails about a problem.Randy F. | Overall Experience
Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.Patricia H. | First Impressions
Leroy was excellent! So glad I chose this storage facility.bryant b. | Overall Experience
Staff very helpful!russel j. | Overall Experience
The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.Michael S. | First Impressions
For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!TERRY B. | Overall Experience
"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.kathryn m. | Overall Experience
Leroy was great! Very helpful and professional. Five stars!!!bryant b. | First Impressions
Great service!Carroll H. | First Impressions
Your safe was very helpful and made my experience painless and easy.eric k. | Overall Experience
Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.JOHN M. | Overall Experience
Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!N Jerre R. | First Impressions
Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn’t have asked for a better experience!!!chris k. | First Impressions
I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.MAMIE S. | Overall Experience
Great customer serviceduane c. | Overall Experience
Leroy is who helped me every single time I came in there, from the time I “moved in”, which was exactly a year ago, until today when I “moved out”! He is a very nice and respectful man!Nicole E. | Overall Experience
Thank youTavga N. | Overall Experience
The facility was very nice, all the employees were friendly and helpful.Miles S. | Overall Experience
Incredibly helpful staff. Went above and beyond. Thank you Leroy!Ben J. | Overall Experience
Friendly and professional.Robert D. | Reservation
The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.catherine s. | Overall Experience
Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.Vicki C. | Reservation
The owner Leroy is exceptionallisa R. | Reservation
Was not happy in yhe increase of ratesMarquita R. | Overall Experience
Leroy was especially helpful and had great customer service. He deserves a raise.Alida P. | Overall Experience
Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.KATIE C. | Overall Experience
Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.charles S. | Overall Experience
Staff was very nice and helpfulnana O. | Overall Experience
Nice people.Shane S. | Overall Experience