Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

7,499 comentarios

3741 Annex Ave   Nashville, TN 37209
(By Hillwood Plaza)

(615) 356-2550

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 356-2550

3741 Annex Ave
Nashville, TN 37209
(By Hillwood Plaza)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

MUAYAD T. 
Rating:
5.0

Everyone was nice and it was an easy process!

MERCEDES V. 
Rating:
5.0

Customer did not leave a comment.

NOLAN H. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
2.0

Truck had a check engine light. Did a mobile drop off, when it was flash flooding. Got charged $25 extra dollars because I could not physically get out of my car to take pictures of the cabin. Also, there was no place to get through the parking lot to park my truck.

COOPER T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Simply maintain the same courtesies and explaining each stage. I made a pitcher of ice water and served in my best cut glass pitcher!! They deserved the bEST! Respectfully, Judy Tomchey

Judy T. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

Return process was confusing. Had a second car follow behind to take me home and got stuck in the return lane because entrances weren't clearly labeled.

Ike F. 
Rating:
5.0

Jeremy is excellent @ customer service. Well done.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHOWARD S. 
Rating:
5.0

Customer did not leave a comment.

Nichole B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
3.0

The lights on the trailer were not working and it took an hour to repair, which delayed my schedule.

Edison B. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Everyone was helpful and pleasant to work with.

Nathan B. 
Rating:
5.0

Leroy Harris took great care of us. I accidentally reserved a truck from another location and he easily transferred the order all the while friendly and personable.

Carey B. 
Rating:
5.0

Customer did not leave a comment.

LORI ANN H. 
Rating:
5.0

Uhaul “mobile check in” was a terrible experience. Couldn't receive either email nor text verification in order to reset password, then couldn't check in at the counter. The representative couldn't check in either- terrible system.

sharon C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

HALEY C. 
Rating:
4.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Nice to see the same manager there after years of using this location for all my moving needs. They do a great job here.

GWEN B. 
Rating:
5.0

Everything great

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
4.0

The location felt unwelcoming on my return visit. Staff was loud and not reassuring. I was charged $26 after I left and I don't know why. I was not comfortable. I have visited this site many times the last year and this was the first time I ever felt this way, so perhaps it was an anomaly. But, I was rattled by the chaos.

THOMAS L. 
Rating:
5.0

Thnks

DIANNDRA NICOLE D.  |  Overall Experience 
Rating:
5.0

Absolutely NOTHING, Leroy and staff are always so helpful, polite. Enjoy renting from the annex location.

Johnnie S. 
Rating:
5.0

I have never been in and out of a UHaul location as quick and efficient as this one. And they were busy. Well staffed. Kudos to the owner/GM Leroy and his staff. Excellente!

Stanley F. 
Rating:
3.0

Customer did not leave a comment.

SHEWAN P. 
Rating:
5.0

I read from there whenever I need a hauling need they're always nice considerate people easy to deal with

MICHAEL L. 
Rating:
5.0

LeRoy and Denise are top notch!

M Hamilton W. 
Rating:
5.0

I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!

Hollye W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Same comment

THOMAS B. 
Rating:
5.0

Not much parking to leave cars.

ALYSON G. 
Rating:
5.0

Nothing

DOYLE A. 
Rating:
5.0

Customer did not leave a comment.

Palo T. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
3.0

We are so upset with this rental experience. This was not the rental location that we chose. We were sent to this location which was over a 30 minute drive each way from the location that we had chosen to rent the truck. We were told by the original location that the truck was returned early, only to find out that there was not a truck available when we got there. Horrible experience.

Jorge R. 
Rating:
5.0

Overall experience is great but there are few things need to be maintained well like the leaks on the windshield and the cargo space on the van.

Erwin T. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Very fast and nice

skip M. 
Rating:
5.0

Customer did not leave a comment.

jimeisha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Mitchel T. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The people there are great!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Ok

Brian B. 
Rating:
3.0

The service was slow but acceptable. I would recommend it mainly for to the fact that other U-Haul locations are slow and poor customer service. This one has acceptable service but slow.

JAMES S. 
Rating:
5.0

Great staff.

REBECCA H. 
Rating:
3.0

Customer did not leave a comment.

Cody L. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

I think you are already doing it. The entire shopping experience has been upgraded. Whether you're renting moving equipment or buying supplies, the entire business experience is quick, smooth, efficient and professional. . LlThe the staff looks very professional, and they are quite helpful. M

JAMES Y. 
Rating:
5.0

Great.

Wayne B.  |  First Impressions 
Rating:
5.0

No check engine light on a truck

CHRISTOPHER J. 
Rating:
5.0

Thank you for all you did to make my move to Nashville smooth!!!

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

The women that helped us as great. Very friendly.

Greg W. 
Rating:
2.0

The after hours key return is very different from the online instructions.

ETHAN G. 
Rating:
5.0

Our service was great

COLEMAN B. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Leroy is great and look forward to working with him again.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

TINA K. 
Rating:
5.0

It was a very quick, efficient , effortless drop off.

Eugenia S. 
Rating:
5.0

Outstanding service!

KELLY C. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
3.0

The regular dolly that we reserved online was not available at pickup and if we needed one then we were forced to upgrade to an appliance dolly which didn't not work for what we were moving. I feel like we wasted money renting it. The staff was very nice and helpful I just wish the equipment we reserved was there since we reserved in advance. Also, a reverse light was out on the truck, and I believe the brakes need to be checked.

CHRISTOPHER B. 
Rating:
1.0

This location is terrible went to pick up my uhaul they didn't speak to me when I walk through the door didn't explain nothing to me they had attitude the whole time the one gentleman just sat their never ask us what we needed.never got Certain emails for the uhaul that I sunspots a gotten. I will never rent another uhaul angina.oh don't let me forget that I ordered a dolly to go with my truck I get their and they tell me they don't have any so why don't y'all have dolly for each truck ? So y'all made my move 10 times harder

Jabrinia C. 
Rating:
4.0

Customer did not leave a comment.

Derek L. 
Rating:
4.0

The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!

Vonda G.  |  Overall Experience 
Rating:
1.0

the guy hooking up the trailer was rude and arrogant. he kept talking over me and talking to me like I was stupid. I kept trying to tell him what the guy told me inside to do and it's as if he didn't care and/or I didn't know what I was talking about. he kept raising his voice at the same time talking down to me. really pissed me off. I'm white, he's black, and everybody hates white people these days so maybe that was it. then he hooks up the trailer and just walks off. it's not the first time I've used this location and I've seen him work before. his whole attitude is terrible; just mad at the world. acts like he hates his job. short responses to people, rude, arrogant, indifferent. I've used this location for the last time. the wheels were severely out of balance, ingress/egress traffic is horrible. I've used this location for the last time.

JOHN W. 
Rating:
1.0

This facility is a cheap metal building set up like a maze. It’s impossible to find a unit and once we finally did, we couldn’t believe how cheaply made it was. I wouldn’t entrust my belongings to such a shoddy building. We didn’t move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.

Derek H.  |  Online Move In 
Rating:
3.0

The truck was parked in a very tight location and it took about 20 minutes to slowly get the vehicle into a position to pull out. This almost seemed as an attempt to demand you come back in and pay for extra insurance or laziness of the staff not to have a truck ready to pull out easily. We could have easily completed our needs with a pickup truck but new it would be rainy so we rented a truck from UHaul. The truck leaked badly and may have damaged some of the leather furniture we were transporting.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
2.0

Customer service was not friendly.

Gwendolyn C. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
4.0

I booked and reserved for a different location that was over 25 miles away. I am extremely upset at Uhaul for making me drive an additional 75 miles to complete my move adding an additional hour and a half to my move and causes me additional stressors and headaches.

CAIRA W. 
Rating:
4.0

Pull the truck to the customer. The one I was to take was between two poles and a uhaul trailer blocking part of the truck. The employee handed me the keys and said you can pull it out.

MICHELE H. 
Rating:
4.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

beth s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
2.0

More friendly service/some people have never rented before so they might not know exactly what to do

Suzanne S. 
Rating:
3.0

Staff was less than courteous. The van seats were covered with animal hair and the cabin smelled atrocious.

Jeremy P. 
Rating:
5.0

Location was not the original one I chose but people were perfect.

Mark M. 
Rating:
1.0

This truck was horrible it was so bad I couldn't even take it on the Highway because you hit a bump and it would sway so bad it would leave the lane. We had to avoid the highway for this reason and ended up using more miles then necessary. When I bright this up at the return I was laughed at and told I will let the manager know, also they stated they would send me a receipt email in 10 mins well that's been 18 hours ago and still no email! I am so upset with this and if I didn't have to have my daughter moved yesterday I would of returned the “truck” right away! I will use another service for now on with all my moving needs! Due to not getting a bill also I'm not sure how my total was $187 either! I would love to speak to someone from U-Haul about this experience as we use U-Haul a lot and I have never been so upset!

Amanda S. 
Rating:
1.0

The truck we reserved was not available so we had to get a different truck and the sales associate was very rude.

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

COREY Y. 
Rating:
4.0

Customer did not leave a comment.

Patrick K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica R. 
Rating:
4.0

People were nice. Truck was in very bad condition. Blinds were hanging down, etc.

Patrick K. 
Rating:
3.0

inside of truck was dirty, windshield washer fluid was full but wasn't functional. Stable track service light came on within 30 miles of pickup location.

CHANNON W. 
Rating:
5.0

Need more tie downs

Robert C. 
Rating:
3.0

Customer did not leave a comment.

MARK A. 
Rating:
3.0

I was disappointed with rep. Didn't check truck in my presence. Haven't got final statement to see if there were any additional charges. That was the second location I went to to drop off truck Can't remember 1st. It was on Charlotte ave. Would not take my return cause he was full. Had to go to final location with traffics being terrible Was not pleased. Good part was a very nice truck that was set up for me I believe that was my 5th r sixth truck n a year Thanks

Dennis C. 
Rating:
5.0

I couldn't do the self-check in upon return because the U-Haul website wouldn't recognize my location so I just put the key in the door. I guess it turned out OK. Why doesn't the system automatically email me the receipt up check-in the next day? I get a survey request but no receipt? Also, I appreciate that this location had a lot of equipment on hand but I had to drive the truck from the grass and hop a curb into the street. Almost got stuck and was concerned about pulling out into traffic.

HERMAN N. 
Rating:
4.0

Customer did not leave a comment.

RANDALL E. 
Rating:
5.0

Employee who I dealt with was very helpful and professional. I observed him assisting the customer in front of me with a large order of boxes and packing material. He was very courteous and patient with her as well. He even helped her carry items to her car.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
3.0

Truck fuel was under half a tank of gas. The manager radioed why the truck was on hold. Because the previous renter did not refill the gas tank. I was told to bring the truck back at gas half full. We returned it over half full. But we were charged 59.94 for gas because the tank was not full. So basically I paid for the previous customers gas and then had to refill it. I spent hours trying to call customer service. Held for over one hour several times. I won't rent there again. And they owe me $59.94 for gas they wrongly charged me for.

HEIDI E. 
Rating:
5.0

Customer did not leave a comment.

Keanu J.  |  First Impressions 
Rating:
1.0

There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we’re hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038

Elena C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick K.  |  First Impressions 
Rating:
5.0

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Pamela B.  |  Online Move In 
Rating:
5.0

Leroy and Verse were pleasant, professional and helpful

LUCY M.  |  Overall Experience 
Rating:
5.0

Mr. Harris is the best!

Ronald R.  |  First Impressions 
Rating:
4.0

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Mitchell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tyrone a.  |  Overall Experience 
Rating:
5.0

Britney goes above and beyond.

Elena C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chazlyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raegan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

beth s.  |  First Impressions 
Rating:
5.0

All good

Timothy G.  |  First Impressions 
Rating:
3.0

Doorway is low and very sharp, I cut my head with a two inch gash.

Antonio R.  |  Overall Experience 
Rating:
5.0

Great customer service.....very kind staff! No issues whatsoever!

kim w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevekeuious m.  |  Overall Experience 
Rating:
1.0

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

ELISHA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY E.  |  First Impressions 
Rating:
5.0

The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

Matthew M.  |  First Impressions 
Rating:
5.0

Excellent customer service from pulling up all the way to gettingy storage unit rented.

Mary M.  |  First Impressions 
Rating:
5.0

To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Thanks

Margaret B.  |  First Impressions 
Rating:
5.0

The experience was great. Thank you for your service.

tyrone a.  |  First Impressions 
Rating:
5.0

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

N Jerre R.  |  First Impressions 
No reviews have been submitted for this location.

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