Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

7338 comentarios

3741 Annex Ave   Nashville, TN 37209
(By Hillwood Plaza)

(615) 356-2550

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 356-2550

3741 Annex Ave
Nashville, TN 37209
(By Hillwood Plaza)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Pamela B.  |  Online Move In 
Clasificación:
5.0

Leroy and Verse were pleasant, professional and helpful

LUCY M.  |  Overall Experience 
Clasificación:
5.0

Mr. Harris is the best!

Ronald R.  |  First Impressions 
Clasificación:
4.0

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Mitchell F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tyrone a.  |  Overall Experience 
Clasificación:
5.0

Britney goes above and beyond.

Elena C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chazlyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raegan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

beth s.  |  First Impressions 
Clasificación:
5.0

All good

Timothy G.  |  First Impressions 
Clasificación:
3.0

Doorway is low and very sharp, I cut my head with a two inch gash.

Antonio R.  |  Overall Experience 
Clasificación:
5.0

Great customer service.....very kind staff! No issues whatsoever!

kim w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trevekeuious m.  |  Overall Experience 
Clasificación:
5.0

Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

PAT R.  |  Overall Experience 
Clasificación:
5.0

Thank you and keep up the good work.

NONA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONTE R.  |  Overall Experience 
Clasificación:
1.0

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

ELISHA O.  |  First Impressions 
Clasificación:
5.0

I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.

Andres M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff F.  |  First Impressions 
Clasificación:
5.0

The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ann p.  |  First Impressions 
Clasificación:
3.0

The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.

rikki h.  |  Overall Experience 
Clasificación:
1.0

I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.

Latoria L.  |  Overall Experience 
Clasificación:
3.0

Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.

MINDY D.  |  Overall Experience 
Clasificación:
2.0

I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.

Patrick C.  |  Overall Experience 
Clasificación:
5.0

I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.

Patricia L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from pulling up all the way to gettingy storage unit rented.

Mary M.  |  First Impressions 
Clasificación:
5.0

Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.

clay w.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff-- ALL OF THEM!

Tawanda C.  |  Overall Experience 
Clasificación:
5.0

The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.

Robert R.  |  First Impressions 
Clasificación:
5.0

My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1.49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.

reggie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasheena P.  |  Overall Experience 
Clasificación:
5.0

To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Gracias

Margaret B.  |  First Impressions 
Clasificación:
5.0

The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.

valerie c.  |  Overall Experience 
Clasificación:
5.0

Impeccable facility with well-trained staff and helpful associates!

CHARLENE G.  |  Overall Experience 
Clasificación:
5.0

The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.

Archie B.  |  Overall Experience 
Clasificación:
5.0

This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.

Nyima K.  |  First Impressions 
Clasificación:
5.0

You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!

ANTHONY L.  |  Overall Experience 
Clasificación:
5.0

Was VERY happy with me experience here.

Terri R.  |  Overall Experience 
Clasificación:
2.0

Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.

Eric C.  |  Overall Experience 
Clasificación:
5.0

LeRoy can always make your move and storage needs work

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

Good experience overall with Uhaul. They were very friendly and helpful.

Syed R.  |  Overall Experience 
Clasificación:
5.0

Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.

Edward B.  |  Overall Experience 
Clasificación:
2.0

Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.

Eric C.  |  First Impressions 
Clasificación:
5.0

Incredibly friendly and competent staff that had me on my way in no time.

Brady W.  |  Overall Experience 
Clasificación:
5.0

Great service!

Rita T.  |  First Impressions 
Clasificación:
5.0

Very helpful, courteous staff.

Philip B.  |  Overall Experience 
Clasificación:
5.0

The experience was great. Thank you for your service.

tyrone a.  |  First Impressions 
Clasificación:
5.0

Very friendly , helpful staff.

Philip B.  |  First Impressions 
Clasificación:
5.0

Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

Patricia H.  |  First Impressions 
Clasificación:
1.0

The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

Michael S.  |  First Impressions 
Clasificación:
5.0

Great service!

Carroll H.  |  First Impressions 
Clasificación:
5.0

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

N Jerre R.  |  First Impressions 
Clasificación:
5.0

Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

Vicki C. | Reservación
No se han enviado comentarios para esta ubicación.

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