Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

7,464 comentarios

3741 Annex Ave   Nashville, TN 37209
(By Hillwood Plaza)

(615) 356-2550

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 356-2550

3741 Annex Ave
Nashville, TN 37209
(By Hillwood Plaza)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

LeRoy and Denise are top notch!

M Hamilton W. 
Clasificación:
5.0

I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!

Hollye W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

Same comment

THOMAS B. 
Clasificación:
5.0

Not much parking to leave cars.

ALYSON G. 
Clasificación:
5.0

Nada

DOYLE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Palo T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
3.0

We are so upset with this rental experience. This was not the rental location that we chose. We were sent to this location which was over a 30 minute drive each way from the location that we had chosen to rent the truck. We were told by the original location that the truck was returned early, only to find out that there was not a truck available when we got there. Horrible experience.

Jorge R. 
Clasificación:
5.0

Overall experience is great but there are few things need to be maintained well like the leaks on the windshield and the cargo space on the van.

Erwin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
5.0

Very fast and nice

skip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimeisha s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

The people there are great!

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

Ok

Brian B. 
Clasificación:
3.0

The service was slow but acceptable. I would recommend it mainly for to the fact that other U-Haul locations are slow and poor customer service. This one has acceptable service but slow.

JAMES S. 
Clasificación:
5.0

Great staff.

REBECCA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody L. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

I think you are already doing it. The entire shopping experience has been upgraded. Whether you're renting moving equipment or buying supplies, the entire business experience is quick, smooth, efficient and professional. . LlThe the staff looks very professional, and they are quite helpful. M

JAMES Y. 
Clasificación:
5.0

Great.

Wayne B.  |  First Impressions 
Clasificación:
5.0

No check engine light on a truck

CHRISTOPHER J. 
Clasificación:
5.0

Thank you for all you did to make my move to Nashville smooth!!!

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
5.0

The women that helped us as great. Very friendly.

Greg W. 
Clasificación:
2.0

The after hours key return is very different from the online instructions.

ETHAN G. 
Clasificación:
5.0

Our service was great

COLEMAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Leroy is great and look forward to working with him again.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA K. 
Clasificación:
5.0

It was a very quick, efficient , effortless drop off.

Eugenia S. 
Clasificación:
5.0

Outstanding service!

KELLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
3.0

The regular dolly that we reserved online was not available at pickup and if we needed one then we were forced to upgrade to an appliance dolly which didn't not work for what we were moving. I feel like we wasted money renting it. The staff was very nice and helpful I just wish the equipment we reserved was there since we reserved in advance. Also, a reverse light was out on the truck, and I believe the brakes need to be checked.

CHRISTOPHER B. 
Clasificación:
1.0

This location is terrible went to pick up my uhaul they didn't speak to me when I walk through the door didn't explain nothing to me they had attitude the whole time the one gentleman just sat their never ask us what we needed.never got Certain emails for the uhaul that I sunspots a gotten. I will never rent another uhaul angina.oh don't let me forget that I ordered a dolly to go with my truck I get their and they tell me they don't have any so why don't y'all have dolly for each truck ? So y'all made my move 10 times harder

Jabrinia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek L. 
Clasificación:
4.0

The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!

Vonda G.  |  Overall Experience 
Clasificación:
1.0

the guy hooking up the trailer was rude and arrogant. he kept talking over me and talking to me like I was stupid. I kept trying to tell him what the guy told me inside to do and it's as if he didn't care and/or I didn't know what I was talking about. he kept raising his voice at the same time talking down to me. really pissed me off. I'm white, he's black, and everybody hates white people these days so maybe that was it. then he hooks up the trailer and just walks off. it's not the first time I've used this location and I've seen him work before. his whole attitude is terrible; just mad at the world. acts like he hates his job. short responses to people, rude, arrogant, indifferent. I've used this location for the last time. the wheels were severely out of balance, ingress/egress traffic is horrible. I've used this location for the last time.

JOHN W. 
Clasificación:
1.0

This facility is a cheap metal building set up like a maze. It's impossible to find a unit and once we finally did, we couldn't believe how cheaply made it was. I wouldn't entrust my belongings to such a shoddy building. We didn't move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.

Derek H.  |  Online Move In 
Clasificación:
3.0

The truck was parked in a very tight location and it took about 20 minutes to slowly get the vehicle into a position to pull out. This almost seemed as an attempt to demand you come back in and pay for extra insurance or laziness of the staff not to have a truck ready to pull out easily. We could have easily completed our needs with a pickup truck but new it would be rainy so we rented a truck from UHaul. The truck leaked badly and may have damaged some of the leather furniture we were transporting.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter Z. 
Clasificación:
2.0

Customer service was not friendly.

Gwendolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
4.0

I booked and reserved for a different location that was over 25 miles away. I am extremely upset at Uhaul for making me drive an additional 75 miles to complete my move adding an additional hour and a half to my move and causes me additional stressors and headaches.

CAIRA W. 
Clasificación:
4.0

Pull the truck to the customer. The one I was to take was between two poles and a uhaul trailer blocking part of the truck. The employee handed me the keys and said you can pull it out.

MICHELE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

beth s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
2.0

More friendly service/some people have never rented before so they might not know exactly what to do

Suzanne S. 
Clasificación:
3.0

Staff was less than courteous. The van seats were covered with animal hair and the cabin smelled atrocious.

Jeremy P. 
Clasificación:
5.0

Location was not the original one I chose but people were perfect.

Mark M. 
Clasificación:
1.0

This truck was horrible it was so bad I couldn't even take it on the Highway because you hit a bump and it would sway so bad it would leave the lane. We had to avoid the highway for this reason and ended up using more miles then necessary. When I bright this up at the return I was laughed at and told I will let the manager know, also they stated they would send me a receipt email in 10 mins well that's been 18 hours ago and still no email! I am so upset with this and if I didn't have to have my daughter moved yesterday I would of returned the “truck” right away! I will use another service for now on with all my moving needs! Due to not getting a bill also I'm not sure how my total was $187 either! I would love to speak to someone from U-Haul about this experience as we use U-Haul a lot and I have never been so upset!

Amanda S. 
Clasificación:
1.0

The truck we reserved was not available so we had to get a different truck and the sales associate was very rude.

BENJAMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica R. 
Clasificación:
4.0

People were nice. Truck was in very bad condition. Blinds were hanging down, etc.

Patrick K. 
Clasificación:
3.0

inside of truck was dirty, windshield washer fluid was full but wasn't functional. Stable track service light came on within 30 miles of pickup location.

CHANNON W. 
Clasificación:
5.0

Need more tie downs

Robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
3.0

I was disappointed with rep. Didn't check truck in my presence. Haven't got final statement to see if there were any additional charges. That was the second location I went to to drop off truck Can't remember 1st. It was on Charlotte ave. Would not take my return cause he was full. Had to go to final location with traffics being terrible Was not pleased. Good part was a very nice truck that was set up for me I believe that was my 5th r sixth truck n a year Thanks

Dennis C. 
Clasificación:
5.0

I couldn't do the self-check in upon return because the U-Haul website wouldn't recognize my location so I just put the key in the door. I guess it turned out OK. Why doesn't the system automatically email me the receipt up check-in the next day? I get a survey request but no receipt? Also, I appreciate that this location had a lot of equipment on hand but I had to drive the truck from the grass and hop a curb into the street. Almost got stuck and was concerned about pulling out into traffic.

HERMAN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL E. 
Clasificación:
5.0

Employee who I dealt with was very helpful and professional. I observed him assisting the customer in front of me with a large order of boxes and packing material. He was very courteous and patient with her as well. He even helped her carry items to her car.

ALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
3.0

Truck fuel was under half a tank of gas. The manager radioed why the truck was on hold. Because the previous renter did not refill the gas tank. I was told to bring the truck back at gas half full. We returned it over half full. But we were charged 59.94 for gas because the tank was not full. So basically I paid for the previous customers gas and then had to refill it. I spent hours trying to call customer service. Held for over one hour several times. I won't rent there again. And they owe me $59.94 for gas they wrongly charged me for.

HEIDI E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
1.0

First of all this was the rudest place I have ever been in my life. I get there and park in the only parking spot I could find available. The plan was to check in and then ask where I can park my car before I use the truck for the morning since I hadn't reserved anything through U-haul before. Well that didn't happen. Before I could barley get out of my car I was basically told by some lady that customers parked across the street, and she was planning to park the U-haul that she was moving where I had just parked. Not only was it very unwelcoming, but down right rude. A few other people were parked in the lot and being served. If you don't have parking for customers to be able to check in or ask questions etc. What kind of company are you?! It sure makes it seem like you don't want my business. The thing that really made me upset was that when I came back to return the truck around noon there were tons of regular vehicles parked in the spaces while I had parked at Publix across the street. I will never be back to this location, or use U-haul ever again. I would rather pay triple the amount than ever use your services. Oh and if anyone I know mentions that they plan to use U-haul I will certainly let them know about my terrible experience. Way to treat customers with respect.

Daisy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

john Z. 
Clasificación:
5.0

The manager helped us with our trailer rental and he was very kind and professional. I would highly recommend this location.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keanu J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene L. 
Clasificación:
5.0

The process of attacking the trailer was seemless. Mr Leroy ensured everything was properly attached and that my safety was ensured.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
4.0

Facility very crowded with limited parking but staff provides excellent service.

George M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
1.0

There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we're hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038

Elena C.  |  Overall Experience 
Clasificación:
5.0

Great experience. Leroy the GM there was extremely helpful and so was the people that check us in when we returned the truck. I do wish they had 1/2 day rates. Thanks for making the move as easy as possible. We used this location before and will need it again in 6 month. . We have given the name to several others and they have already booked their truck.. Have a great day. . .

Debra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
3.0

I was charged for the "estimated" milage as soon as my card info was entered. In my case I estimated 50miles. I only used 26miles of that while in my possession (I took a picture for proof) I was never reimbursed for the additional 24miles. The next morning I was charged an additional $10.01(assuming for gas) We used a total of 1/8 of a tank if that of gas. Yes, I forgot to put that back in the truck before returning it (at 9:30pm) but was never reimbursed for the unused milage so why charge me an additional $10.01???

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
4.0

Drop-off was simple - took less than a minute.

KEVIN W. 
Clasificación:
3.0

Better customer service. The lady at check in was rude.

BRENDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gulnoza N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIKE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
1.0

We first tried to return the U-Haul to 3020 Charlotte Avenue as we were told any U-Haul would accept it. They would not and were rude and obnoxious to us and said to go someplace else. I was flabbergasted by the service given the EXCELLENT service we had at your Howell location. We eventually were able to return it to this location but they also were not interested in taking it, but did, and I was stressed out from the return experience. Taking the U-Haul one way was quite expensive and after we got such good customer service in Howell we thought it would be worth it. The drop off experience is one that would make me not rent a U-Haul again unless I got from Howell and returned it there.

Mathew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

martin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry H. 
Clasificación:
1.0

Staff is very unfriendly and not particularly helpful. Bad attitude from employees there.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake N. 
Clasificación:
4.0

As usual, I haven't received a rental return receipt. I returned the truck 8 hours ago, so I'm thinking it should have been checked in, but still haven't received an emailed receipt. It's frustrating that I constantly have to go back to the store to get one. Other than that, they are amazing at this location.

Stephani H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K.  |  First Impressions 
Clasificación:
5.0

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Pamela B.  |  Online Move In 
Clasificación:
5.0

Leroy and Verse were pleasant, professional and helpful

LUCY M.  |  Overall Experience 
Clasificación:
5.0

Mr. Harris is the best!

Ronald R.  |  First Impressions 
Clasificación:
4.0

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Mitchell F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tyrone a.  |  Overall Experience 
Clasificación:
5.0

Britney goes above and beyond.

Elena C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chazlyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raegan K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

beth s.  |  First Impressions 
Clasificación:
5.0

All good

Timothy G.  |  First Impressions 
Clasificación:
3.0

Doorway is low and very sharp, I cut my head with a two inch gash.

Antonio R.  |  Overall Experience 
Clasificación:
5.0

Great customer service.....very kind staff! No issues whatsoever!

kim w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trevekeuious m.  |  Overall Experience 
Clasificación:
5.0

Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

PAT R.  |  Overall Experience 
Clasificación:
5.0

Thank you and keep up the good work.

NONA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONTE R.  |  Overall Experience 
Clasificación:
1.0

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

ELISHA O.  |  First Impressions 
Clasificación:
5.0

I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.

Andres M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff F.  |  First Impressions 
Clasificación:
5.0

The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ann p.  |  First Impressions 
Clasificación:
5.0

Excellent customer service from pulling up all the way to gettingy storage unit rented.

Mary M.  |  First Impressions 
Clasificación:
5.0

To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Gracias

Margaret B.  |  First Impressions 
Clasificación:
5.0

The experience was great. Thank you for your service.

tyrone a.  |  First Impressions 
Clasificación:
5.0

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

N Jerre R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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