Comentarios del cliente para U-Haul Moving & Storage of Hightstown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Hightstown

Grado total:

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Richard K. en

Grado:

El cliente no dejó un comentario.

Edward U. en

Grado:

Asking for reference contacts slowed down my check in. I waited for 15 minutes in the cabin for my order to be approved. Might have been faster to wait in line.

edvard B. en

Grado:

Every things is good.

Peter W. en

Grado:

El cliente no dejó un comentario.

Ebase E. en

Grado:

El cliente no dejó un comentario.

Juan I. en

Grado:

Advise customer on lock needed for the truck or storage, a lock should be included with a truck rental in my opinion.

Robert S. en

Grado:

Paula the owner is super nice and polite!

ARMANDO C. en

Grado:

El cliente no dejó un comentario.

Joseph P. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

Everything was great. but 1.99 mile is expensive.

edwinEd R. en

Grado:

Good experience

Ned R. en

Grado:

El cliente no dejó un comentario.

Angel H. en

Grado:

The website is not intuitive with regard to picking up the truck. The link doesn't tell you to "click here" to get further information. The Date Format input for your license doesn't tell you to use the forward slashes. Overall we were supposed to pick up the truck by 7, after all the confusion with the website, it took 30 mins. Also, you're supposed to be able to amend the contract online but was unable to locate where on the site or how. I had to call and after 15-20 minutes, we able to change "7 pm" to "10 pm". Overall it's awesome that Uhaul has this flexibility with the trucks to pick off and drop off whenever. Seems like you need to iron out the logistics though.

Robert L. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

Jacqueline R. en

Grado:

Koodoos to Paula Cardozo again for hooking me up with the 15' oneway truck thank you so much again for all your help so Jackie R. could move to her new apartment in Philadelphia!

ann h. en

Grado:

The staff here goes above and beyond to help.

Edward R. en

Grado:

This was an alternate drop off location. The Lawrenceville location was supposed to be open at the time designated but was closed at the time designated for drop off.

Mikhail Z. en

Grado:

Next time I'm using Penske and saving myself the headache. Reserving a truck was an absolute nightmare. My pickup location was changed twice: the first location was nearly an hour away, but after a furious afternoon of calls I finally found a friend who would help me pick it up. That's when the pickup location was changed again, to this one (20 minutes away) and I was overjoyed until I was double checking the reservation and saw that: 1) it was NO LONGER a ONE WAY rental 2) the PRICE was going to be TOTALLY DIFFERENT! No one had bothered to inform me of these changes, but the customer service representatives helpfully offered to cancel my reservation (it was Friday, and I was moving on Sunday). After nearly an hour on the phone, they begrudgingly lowered the rate so that I would not be paying 20% more than before. Finally, upon returning the truck and equipment that evening, I was charged for a second day of rental. In conclusion: - Rental location was changed TWICE, forcing me to find someone to drive me 2 hours (to return the truck to another state and then get home). - My rental was changed radically, both product and price, without my consent or knowledge. - Customer service claimed that this was my fault, then that it was just how the system worked, while offering to cancel. - UHaul tried to charge me for a second day of rental. - If I ever move again, I'll get a PENSKE or BUDGET truck.

Raym0Nd B. en

Grado:

The people working there was very un professional and rude. Specially the guy that was there when we drop off the truck. He was SO rude. He was screaming at me. Unbelievable!!! I will never go back there again. Terrible customer service. Why do you hire people from the ghetto with no education to treat with clients ?

Michele B. en

Grado:

The truck was clean, smooth ride, and liked the back up camera. The rental dolly was very reasonably priced. Staff pleasant to work with. I would use uhaul again if needed!

Jonathan P. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Andrea R. en

Grado:

The employee present when I returned the vehicle was RUDE! Otherwise a good experience

BRUCE C. en

Grado:

Having an issue with method of payment. Should be resolved 8/21/19

Mourad A. en

Grado:

Clean but very old truck need service break etc.

Anna S. en

Grado:

When I dropped off the truck no one was there. We called a number that was on the door and the person said to place the key in the drop box and lock the truck up. And that she would email me my receipt. Just my opinion but maybe you should have another person at the location if the other worker has to go.

Bryon S. H. en

Grado:

No issues at all. Did get some dirt and debris under the door but figured that was unavoidable

marilyn A. en

Grado:

very difficult to find store. you definitely need to have signage directing you where to turn to find the facility. gentleman who helped us was very professional and calm. Definitely a great asset.

BRUCE C. en

Grado:

I do things on short notice and they are always able to accommodate my needs. Friendly staff.

Caroline J. en

Grado:

So grateful for all of the help from everyone who works here! An amazingly easy storage experience, would recommend to all.

Kathryn S. en

Grado:

More upfront about the pricing. Did not know there was a change fee of $40.

Devrell R. en

Grado:

The employee was amazing

Daniel S. en

Grado:

was disappointed that we had to drive 28 miles since the pick up location was changed last minute

Caroline J. en

Grado:

El cliente no dejó un comentario.

JENNIFER M. en

Grado:

The gentleman who helped us was knowledgeable and friendly. Excellent customer service skills! He took his time and answered all of our questions. Great employee hope Jareed is appreciated!

jesus S. en

Grado:

The process of signing contract and picking up the truck was effortless

G F. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

Jarrid was very helpful.

SEAN R. en

Grado:

Thank You

Shawn G. en

Grado:

El cliente no dejó un comentario.

BELMA D. en

Grado:

Your employee Jarrid is very unpleasant and unfriendly person with no customer service whatsoever

Gwendolyn p. en

Grado:

The only thing that I would suggest is replacing the sliding mechanism it gets very rusty and hard to slide open.

micheal e. en

Grado:

From the last rain everything on the floor of my units was wet. Move out due to the wet conditions. Also inside hallway floors never were swept and rollup door filthy. I lost money on my renewal

Ashley N. H. en

Grado:

My 1st experience with uhaul was TERRIBLE. the customer service + overall management was NEVER helpful. Moving + storing with uhaul is a big regret of mine considering the number of inconveniences

Francis N. en

Grado:

staff was very helpful

MICHAEL R. M. en

Grado:

My experience with uhaul was all made by your employee Rich. Rich is a true professional and a man of his word and a gentleman. Quite honestly Rich went above and in my opinion deserves a raise.

Stephanie H. en

Grado:

Rich is very professional and always willing to help!!!

STEPHANIE J. H. en

Grado:

very professional, always helpful and very knowledgeable

YA-TANG W. en

Grado:

Field mice got into my storage locker and chewed up some boxes. After roofing repairs were done my belongings inside the locker were covered in dust and wood screws.

BELMA D. en

Grado:

Staff is not professional at all, they need more people skills and need to be customer friendly. The two staff, young people (male and female) working yesterday were very rude and mean.

marlene m. en

Grado:

nice people

Helen T. R. en

Grado:

Everything was good. Thank you

Sharon O. en

Grado:

Clean, convenient storage- friendly staff.

PHIL I. en

Grado:

Always accessible and clean. Great staff. Never a problem.

Henry A. L. en

Grado:

Nothing but great things to say about Rich, highly recommend this location great unitsand great costumer service

beethoven p. en

Grado:

That was a pleasure to doing business with you.

yana m. en

Grado:

I was very satisfied with their customer service and location as well as the product. Easy and smooth experience.

Veronica E. W. en

Grado:

My move in process was very slow and the guy wasn’t friendly.

erika b. en

Grado:

Helpful,caring people;I'd recommend them any time!

Amy A. en

Grado:

I would highly reccomend this facility to anyone looking for storage. I always feel safe, and the service is excellent!!

Dahlia A. P. en

Grado:

Seamless process from booking to the return.

Amy A. en

Grado:

This is my second storage unit at this facility. The staff is great to work with! Great service!

Noreen K. P. en

Grado:

The service was awesome and I will continue to use the Hightstown location in Monroe NJ

Stephan M. en

Grado:

Great customer service

Gary W. H. en

Grado:

Rick was very helpful and I enjoyed meeting him. I had been a customer twice before at length and that is why I decided to again store at your facility. The room was clean and easily accessible.

Peter C. P. en

Grado:

Very well managed

Brian G. en

Grado:

Very helpful staff. Moving into a storage unit was effortless. Thanks for the help!

Gladys V. en

Grado:

Mr. Rich who assisted me went above and beyond to work with me to make sure everything thing worked out the way I expected. Very detailed oriented and will recommend him or their office to anyone👍🏼

CARL C. en

Grado:

THE UNIT I WAS GIVEN WAS NOT CHECKED BEFORE RENTAL. I DISCOVERD A ROOF LEAK THAT COULD HAVE CAUSED SIGNIFICANT DAMAGE TO PERSONAL PROPERTY. SITE MANAGEMENT REVIEW OF UNITS PRIOR TO RENTAL RECOMMENDED.

Abinash P. en

Grado:

I had a horrible time with the customer service either they are not trained properly or the systems are not updated properly. I have been charged 295 dollar for services which i have not opted.

Donald R. W. en

Grado:

Rich was a very nice guy, helpful informative took his time to explain everything

TONY S. en

Grado:

I was very satisfied with the convenience of the location and facility office staff was more than accommodating, and made me feel like part of the family.

Sierra R. J. en

Grado:

U should be able to access your unit anytime also if you know your busy on one day why would you only have one staff making people wait outside the office because staff was on the lot for 45 min!

HERBERT L. en

Grado:

Friendly staff

James M. S. en

Grado:

Items were all in good condition and staff was helpful.

Dennis C C. en

Grado:

Paula,Rich & Alex are the Best!

LAWRENCE D. en

Grado:

The facility was conveniently located with easy access. The staff was very helpful. I am moving and no longer needed the storage at this location.

Steven L. en

Grado:

Worked just fine for my needs

Judy D. en

Grado:

Ive used this specific location 2x & both times I was extremely pleased with its ease of access and staff to resolve any concerns.

Lavetta J. H. en

Grado:

I had a weekend reservation and the store was not adequately staffed to accommodate the customer flow.

Linda M. B. en

Grado:

The computers seem really slow.

Robert D. en

Grado:

Great great staff always accomodating

STEPHEN L B. en

Grado:

I have used this U-Haul for 20 years and they haVE ALWAYS BEEN EXCELLENT

DAVE P. en

Grado:

I will use them again if needed. It was affordable and convenient.

PAUL L. en

Grado:

Great place

ERIK S. en

Grado:

I had a good experience that this particular facility. Staff was always friendly and it was quite convenient to be able to check in on my stuff