Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I always rent from this location. I moved here off this location from NJ. I rented here drove up and back on a special. The employee's are truly the bomb. Thanks for everything.
Verbalee O.
Clasificación:
4.0
El cliente no dejó un comentario.
Stan K.
Clasificación:
5.0
I was treated very respectfully both picking up and dropping off a 5 x 8 trailer. Staff was very kind.
Paul J.
Clasificación:
5.0
El cliente no dejó un comentario.
REGGIE H.
Clasificación:
1.0
Reserved for 7:30 am. They changed my time 2 days prior to 9am. One employee was bragging about being late to work. "I was supposed to be here at 8am but that didn't happen" I always have issues with this location. Something needs to be done ASAP.
Scott N.
Clasificación:
5.0
Lower your prices!!
JOHN L.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelly V.
Clasificación:
5.0
El cliente no dejó un comentario.
Pinkie G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sandy S.
Clasificación:
4.0
Staff was friendly and helpful. Unit was clean. I had an online reservation at another Uhaul location but when I arrived there I was told there wasn't any available units - obvious communication error between affiliate and corporate website. Luckily I found a unit at this location. Staff at this location was very helpful
Bruce M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Travis F.
Clasificación:
5.0
HI! We popped a tire an hour into our trip to Sarasota Florida. It took about 21/2 hours to get someone there to fix it. I know from looking online that this can be a problem. (someone reported having to wait 8 hours) I know that this is a difficult situation for you all so I have the following ideas to help: 1. Have the manager show the customer where the spare tire is in the vehicle. 2. Have the manager show where the jack is located and describe how to get to the tire. (There is a bolt holding the tire against the bottom of the back end of your Ford Transport 250. 3. Have the tire changer person bring a spare as well as a tire change. 4. One could put a spare in the back of the van itself along with a jack and some pressurized air. 5. Could there be an app to help with this? It could list all your mechanics in the area and where they are and how long it would take them to get there. (You could sell it! ) 6. Perhaps you could partner with AAA to add to your fleet of mechanics. 7. Hire more telephone operators to reduce peak time waits of 30 minutes or more. Your people were courteous and did their jobs well. Overall the experience was nice. I will recommend U-Haul in the future. Sincerely Mike
John L.
Clasificación:
5.0
El cliente no dejó un comentario.
Tate F.
Clasificación:
5.0
Everything was excellent! The woman who helped me was great and made the whole process very easy. Gracias.
GARY G.
Clasificación:
5.0
Nothing your representative was spot on. Thank you for your professionalism.
JEFFREY K.
Clasificación:
5.0
Superb customer service
Vanessa B.
Clasificación:
3.0
There was only clerk available but she could not complete my order system limitations. So we had to wait until the Mgr, who was busy getting in equip out of the rain
Triana W.
Clasificación:
1.0
The person working in front made me wait 30 to give me the truck , I never paid $14 some protection thing I have screenshots and he charged me … very poor service
McKenzie L.
Clasificación:
3.0
El cliente no dejó un comentario.
Jeff P.
Clasificación:
4.0
We did have pretty bad issues with mice…
ADESAL J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sridhar S.
Clasificación:
5.0
El cliente no dejó un comentario.
Chelsea N.
Clasificación:
5.0
El cliente no dejó un comentario.
Kim G.
Clasificación:
5.0
El cliente no dejó un comentario.
Robin L.
Clasificación:
4.0
We originally reserved a truck and car hauler. They had the truck but we had to drive an additional 40 miles round trip to pick up the car hauler. The dropoff instructions on our truck rental were different than the dropoff for the car hauler and we had to drive about 35 miles round trip to drop of the truck only to learn this was the wrong place. Sorry, but this is the last time we will ever use UHaul.
David L.
Clasificación:
4.0
El cliente no dejó un comentario.
John O.
Clasificación:
5.0
This location is customer service based, professional, and accommodating. Staff is awesome, not just with me but all customers I witnessed. Will use again and recommend to others.
JEANNA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy B.
Clasificación:
5.0
El cliente no dejó un comentario.
Chris C.
Clasificación:
5.0
Muy buenos 👍🏽
JOSE T.
Clasificación:
5.0
El cliente no dejó un comentario.
BENJAMIN H.
Clasificación:
5.0
Everything was great! Staff was very helpful. Store was well stocked with supplies. Truck we rented was in excellent condition, rental price was fair. Nothing to improve...very pleased with this location of U Haul.
Deborah Z.
Clasificación:
3.0
El cliente no dejó un comentario.
Dale C.
Clasificación:
5.0
El cliente no dejó un comentario.
Keesha T.
Clasificación:
5.0
El cliente no dejó un comentario.
Paul F.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary D.
Clasificación:
4.0
El cliente no dejó un comentario.
Jeff E.
Clasificación:
5.0
The service was exceptional. We had an issue with the truck but it was satisfactorily resolved. The overall experience was great.
Hugh H.
Clasificación:
5.0
El cliente no dejó un comentario.
James S.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew N.
Clasificación:
4.0
The associates proffesional and much help. Answered all my questions with knowledgeable explanations.
Brandon W.
Clasificación:
5.0
Great customer from start to finish
JAMES V.
Clasificación:
5.0
El cliente no dejó un comentario.
BRIAN B.
Clasificación:
5.0
Was not there for the NC drop off
Ava S.
Clasificación:
1.0
The turck was not full of fuel as they represented. I learned midtrip that the needle went will past Full when full. Probably ripped me for 5 gallons. Truck without sufficient oil. After I drove 200 miles the "low oil" waring appeared. Checked dip stick. Sure enough. it was dry. That cost me 2 quarts of oil at atruck stop.
Edwin R.
Clasificación:
4.0
I would've loved to know about the towing evaluation you guys offer but only saw the brochure once I was in the office. Overall a great experience though!
Charlette M.
Clasificación:
1.0
Stop telling lies
Stefanie M.
Clasificación:
5.0
El cliente no dejó un comentario.
Barbaara M.
Clasificación:
5.0
El cliente no dejó un comentario.
Rhonda B.
Clasificación:
5.0
El cliente no dejó un comentario.
James S.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael B.
Clasificación:
5.0
El cliente no dejó un comentario.
Fred W.
Clasificación:
5.0
El cliente no dejó un comentario.
FELICIA W.
Clasificación:
5.0
El cliente no dejó un comentario.
Tony B.
Clasificación:
5.0
The gentleman that helped us at pick up (I'm sorry I don't recall his name) was super helpful, friendly and professional!!
Linda B.
Clasificación:
3.0
El cliente no dejó un comentario.
Sarah F.
Clasificación:
5.0
Both of the staff at this location were, helpful, accommodating, very friendly, an amazing experience and I will be using them again.
Jeanna M.
Clasificación:
5.0
Customer service was great. In my opinion whatever can be improved want matter as long as the customers are treated fairly and I was, any improvement can be made. I thought the service was great
MICHAEL D.
Clasificación:
4.0
El cliente no dejó un comentario.
Teri K.
Clasificación:
5.0
They were fast and friendly
James G.
Clasificación:
5.0
The woman was very nice and efficient.
Stephanie T.
Clasificación:
5.0
There's no complaints they did very well
CHRISTOPHER R.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas K.
Clasificación:
5.0
Management and team here are great. The 17' truck is acting it's age and very rough shifting, no functioning radio or satellite.
DAVID C.
Clasificación:
3.0
My trailer was not ready for pick up…. It was not swept clean inside. Also, the wheels on the trailer were missing their grease caps and one of them may have had a bad bearing.
steve L.
Clasificación:
3.0
El cliente no dejó un comentario.
Debra K.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary B.
Clasificación:
1.0
Faster check in process with computers.
Quiana L.
Clasificación:
4.0
All good!!
NOEL O.
Clasificación:
3.0
new guy was training it seemed we switched trailer for a smaller one and did not adjust the price had to call back to get it adjusted .
gregory R.
Clasificación:
4.0
The parking and maneuvering in lot is tight. The people here have always been helpful and good to work with.
Robert E.
Clasificación:
5.0
Everything was great from start to finish. There's not a thing I'd change about this experience.
Al L.
Clasificación:
4.0
Tires were bald. Gas was below a quarter! But employee Shane was super nice!
Kim W.
Clasificación:
4.0
El cliente no dejó un comentario.
MICHAEL P.
Clasificación:
4.0
El cliente no dejó un comentario.
Bryan S.
Clasificación:
5.0
El cliente no dejó un comentario.
Lavivia P.
Clasificación:
2.0
The employee on duty was overwhelmed because so many customers arrived at the same time. His attitude reflected his frustration. He did NOT show me anything about the truck as I had to figure it for myself. He didn't place the hand truck I rented in the truck either.
Rick J.
Clasificación:
4.0
El cliente no dejó un comentario.
Lance H.
Clasificación:
5.0
El cliente no dejó un comentario.
Ameshia T.
Clasificación:
5.0
the manager actually moved our pods out immediately instead of making us wait to help ensure they were emptied out on time. We really appreciated that gesture.
Ken W.
Clasificación:
5.0
El cliente no dejó un comentario.
Crystal C.
Clasificación:
5.0
El cliente no dejó un comentario.
THOMAS M.
Clasificación:
5.0
I loved my Service Rep!
Katrina J.
Clasificación:
3.0
Service was great. I was in and out in a timely fashion and on my way with fully functional equipment.
Marc B.
Clasificación:
5.0
El cliente no dejó un comentario.
Kimeesha G.
Clasificación:
5.0
The staff was excellent to work with! The guy who cleans and maintains the trucks is an asset for the location - pleasant and happy to help. The truck was clean and ready to go! Thanks.
Rowland A.
Clasificación:
4.0
El cliente no dejó un comentario.
LATASHA O.
|
Overall Experience
Clasificación:
3.0
Explain the process a little better, the delivery of the U-boxes in comparison to the movers was easily confused.
Linda B.
Clasificación:
5.0
KC is a superstar! Love working with him. A real credit and a wonderful representative of your organization!
Barbara C.
Clasificación:
5.0
El cliente no dejó un comentario.
Darrell W.
Clasificación:
3.0
Didn't have a good experience. Reserved for 9am and they said no rentals until 9:15 but were not friendly about it. They opened the doors at 9 but made us all wait until 9:15. I asked why and they said to get the computers up and so a group of people don't come on at once at 9 but they did anyway at 9:15 so that made no sense. The guy that checked me out wasn't even friendly probably because I asked why we had to wait.
LarryS L.
Clasificación:
5.0
El cliente no dejó un comentario.
Shelley T.
Clasificación:
4.0
El cliente no dejó un comentario.
Chrystal B.
Clasificación:
5.0
I loved my experience at UHaul!
Shayne R.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Jamarus H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Daniel W.
Clasificación:
5.0
Staff was well organized, perfect location, vehicle was ready & clean, only negative is the cost per mileage seemed alittle pricey, maybe u can consider offering a senior discount for folks like me
Brad H.
Clasificación:
2.0
Looking at the receipt today I noticed I was robbed by this location. I Estimated 30miles for this rent and only used about 25. When checking this morning this office charged me 29miles more than what was showed in the odometer. Never was given the receipt before got charged and trusted on this company. Really bad experience
Perci C.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew M.
Clasificación:
2.0
I was charged for something that I didn't use and had no need to use but they said the seal was broken and that was that
clark S.
Clasificación:
5.0
Excellent customer service!
Tahara M.
Clasificación:
1.0
Get the gas right
Ryan B.
Clasificación:
5.0
El cliente no dejó un comentario.
Lundun H.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHNNIE K.
Clasificación:
4.0
The staff was great very helpful. I will use this facility again if needed and I will recommend it to others
William M.
|
Overall Experience
Clasificación:
5.0
Great service
Showntale T.
|
Overall Experience
Clasificación:
5.0
KC very professional. Always on point about the business. Curious and friendly all the time. Time manageable. I sincerely enjoyed doing business with you. Keep doing what you do. Many Blessings.
Tori E.
|
Overall Experience
Clasificación:
5.0
Great storage spaces and truck rentals. Amazing customer service! Thank you for a smooth transaction.
ANGELA F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Shata T.
|
First Impressions
Clasificación:
5.0
Excellent experience and smooth transition.
PAULA P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Chelsea C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joe H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tedarius M.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
James C.
|
Overall Experience
Clasificación:
5.0
Shane and KC were the best
CHERYL E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
James P.
|
First Impressions
Clasificación:
5.0
The staff was friendly and professional. Made moving in very easy.
Sara C.
|
First Impressions
Clasificación:
5.0
Everyone was very helpful and professional.
Sara C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
wendean j.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
LASHELLE B.
|
Overall Experience
Clasificación:
5.0
KC was great to work with. So helpful and kind.
Chelsea C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lauren O.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
CHELISEAANTIONET J.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
BRYAN K.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Kimberly N.
|
First Impressions
Clasificación:
5.0
They was very polite and very helpful if this facility didn't meet my standards they were sending me to another facility I will come to them again
WANDA R.
|
First Impressions
Clasificación:
5.0
The assistance was very much appreciated in helping us check in.
Ann J.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Jonathan H.
|
Overall Experience
Clasificación:
5.0
Well run, helpful people very friendly.
David H.
|
Overall Experience
Clasificación:
5.0
I have always enjoy the service that I received from all locations that I have used Staff Very friendly stores clean I will always used this company. The Best
PATRICIA R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Adiel M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
P. Ann P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jonathan H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANGEL W.
|
Overall Experience
Clasificación:
4.0
Staff was friendly and very helpful
KATHERINE Y.
|
First Impressions
Clasificación:
5.0
Awesome Manager and staff
NICHOLAS A.
|
Overall Experience
Clasificación:
4.0
Everything was well and all stuff was fantastic. Only complaint I really have is no light in the unit itself which could make things a bit tricky at times. Other than that will be back if I ever need a unit again.
HAYDEN QUINN H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Aloni D.
|
Overall Experience
Clasificación:
5.0
Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. Thanksm
PATRICIA R.
|
First Impressions
Clasificación:
5.0
Very thorough and professional.
Tori E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ashleigh E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sean V.
|
Overall Experience
Clasificación:
5.0
Very friendly staff. Quick, efficient, friendly service.
Cory M.
|
Overall Experience
Clasificación:
1.0
A 60.00 charge to my debit card was unauthorized and without my knowledge charged without any type of COMMUNICATION with me by the manager. He denied the fact THAT he did it and REFUSED TO LOOK AT THE RECIEPT I had obtained from Corporate. HE WENT BEHIND MY BACK AND CHARGED MY DEBIT CARD WITHOUT MY KNOWLEDGE OR CONSENT WHILE I WAS STANDING RIGHT IN FRONT OF HIM. NO RECORDS EXIST FOR THAT TRANSACTION BUT I HAVE AUDIO AND VIDEO OF HIM DENYING THAT HE DID IT... I HAVE INDISPUTABLE PROOF FROM MY BANK AND A RECEIPT SHOWING THE TRANSACTION.
NATHAN C.
|
Overall Experience
Clasificación:
1.0
My overall experience with U-Haul was TERRIBLE! The unit (1810) had a horrible odor that developed after the first few days. The smell was much like a dead animal or rodent. But my main problem was the LACK OF COMMUNICATION that existed. Even though I paid my bill I received three (3) "Pre-Lien" letters stating stating I had not paid my bill. When I told the manager he stated "those letters are from Corporate, they don't mean anything, just throw them away." This made no sense. Why didn't the manager simply inform corporate my bill was paid?
brian y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
TERRY A.
|
Overall Experience
Clasificación:
5.0
Great service!
Geneva M.
|
First Impressions
Clasificación:
5.0
very friendly and helpful staff.
David H.
|
First Impressions
Clasificación:
4.0
Not enough parking lot space
Sean V.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Laken J.
|
Overall Experience
Clasificación:
4.0
Access card did not always work after hours. Changed locks without notification. Staff was excellent.
Stuard R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Allison B.
|
Overall Experience
Clasificación:
4.0
Friendly and knowledgeable staff
WILLIE M.
|
First Impressions
Clasificación:
5.0
Very friendly and professional staff.
Cory M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Denzil P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
RUSSELL H.
|
Overall Experience
Clasificación:
4.0
N/C
Monique L.
|
First Impressions
Clasificación:
5.0
I had items missing out of my storage unit such as my blow dryer and my flat irons and pillows and towels
alisha b.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
thomas E.
|
Overall Experience
Clasificación:
1.0
My locks were changed without my notice. I had mold on my things after one weekend. There was so much moisture in the unit Rats/mice droppings aplenty were found in my unit. They ate thru some of my things. I saw that rat poison black box was put in my unit. I had to throw things away cause i saw rat droppings on them. Truly disgusting. I was not warned about rats.
Zipporah W.
|
Overall Experience
Clasificación:
5.0
Storage facility was clean representative was very knowledgeable
ANGEL W.
|
First Impressions
Clasificación:
2.0
Some staff lacked the proper skills needed for job. The key cards given never worked and you would often have to wait for someone to help you. My unit had a roof leak and damaged my items. NOT HAPPY!
Sydney G.
|
Overall Experience
Clasificación:
5.0
As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Gracias.
Stira Q.
|
First Impressions
Clasificación:
5.0
A very positive experience.
bee r.
|
Overall Experience
Clasificación:
5.0
Great location. Very efficient
Joseph A.
|
First Impressions
Clasificación:
5.0
Tom Dugan was a good manager and the reason that we did our business with U-Haul
Guy
GUY P.
|
Overall Experience
Clasificación:
5.0
The staff was outstanding and professional! I would say this location is one of the better ones
Todd G.
|
First Impressions
Clasificación:
5.0
The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!
Neal K.
|
Overall Experience
Clasificación:
5.0
They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!
Neal K.
|
First Impressions
Clasificación:
2.0
Water leaked into our storage unit and when I told the manager he didn’t seem to care
Norma M.
|
Overall Experience
Clasificación:
5.0
Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpful
Kevin M.
|
Overall Experience
Clasificación:
2.0
Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(
MARY L.
|
Overall Experience
Clasificación:
5.0
The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!
FRANCES J.
|
Overall Experience
Clasificación:
4.0
I was disappointed that the first storage unit closed at 5pm (though when planning the UHaul planner told me the site's hours were 5:30pm. It was concerning when I arrived at 5:10pm to find it closed
Timothy M. | Reservación
Clasificación:
1.0
My things were infested with ants in the unit and I had to move to a whole different storage that was new and climate control! They did not reimburse but only half of the the money. I expected to
Karen O.
|
Overall Experience
Clasificación:
5.0
The store has 24 hours access which allows me to enter at any time of day or night. Employees very helpful.
TOM D.
|
Overall Experience
Clasificación:
1.0
Filthy!!!! Dead rat in unit when emptied out...expensive Laura Ashley king-size bedspread packaging chewed up. Afraid of what would find if opened up!!!
BARBARA H.
|
Overall Experience
No se han enviado comentarios para esta ubicación.