Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Every step of the process was an absolute train wreck. This was supposed to be an easy process but I had to push everything forward and had to waste probably 10 hours of my life talking to uhaul. Next time I move, uhaul will be a last resort. Thanks.
Spencer E.
Clasificación:
5.0
Prompt and easy service. I was taken care of immediately upon drop off. Pick up was easy too
Darlene M.
Clasificación:
5.0
El cliente no dejó un comentario.
billy M.
Clasificación:
5.0
This U-Haul facility has the best Customer Service! I drive an extra 5 miles to this location versus one closer to me because of it. ¡Gracias!
Sherry B.
Clasificación:
4.0
After 3 different locations this one was awesome!!
James R.
Clasificación:
5.0
Not all Uhaul locations are good. This one is well managed, clean, and quick. Thumbs up
Jarrett H.
Clasificación:
5.0
Nothing.
Richard B.
Clasificación:
4.0
The enclosed trailer worked very well to move my son from one apartement to another.
Ross L.
Clasificación:
5.0
El cliente no dejó un comentario.
Frank C.
Clasificación:
5.0
El cliente no dejó un comentario.
Florence Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Christy F.
Clasificación:
4.0
Staff was super friendly and easy to deal with. They basically all need a raise for how good of a job they did. They made the process fast and simple. I was in and out quickly both with pick up and drop off. Definitely will be back for any future moving needs.
Layton J.
Clasificación:
5.0
Very pleased overall. Service, equipment, grounds. Special shout out to the owner, who is always pleasant and accommodating. Plus this location is right around the corner from me!
Ronald N.
Clasificación:
5.0
El cliente no dejó un comentario.
Gloria A.
Clasificación:
5.0
Only thing with the van I used was the windshield wipers streaked and mad it hard to clear windshield. No rain during my rental but in the morning clearing the windshield. The gas powered Ford van with the V10 is impressive! And vehicle was in great shape!
Murray M.
Clasificación:
5.0
El cliente no dejó un comentario.
donnielle D.
Clasificación:
5.0
El cliente no dejó un comentario.
Drew D.
Clasificación:
5.0
This was the smoothest rental of any moving truck (or even rental car) I have ever experienced. The representative at the High Point location was extremely pleasant, communicated everything very clearly, and was very helpful and efficient. Would rent from them again many times over. Thank you so much!
Christopher S.
Clasificación:
5.0
The people at this location were amazing, however my experience with uhaul was awful. We had a truck in winston seeing that's where we live and where moving however moving day said location had no trucks. We ended up having to drive all they way to high point to get a truck. I will never again use nor recommend this company
Thomas R.
Clasificación:
5.0
El cliente no dejó un comentario.
Walter C.
Clasificación:
5.0
El cliente no dejó un comentario.
Russ G.
Clasificación:
3.0
Overall the experience wasn't that bad however the truck I rented had a broken gas cap and the check engine light was on. The gentleman that helped me during the return process was very courteous and helped to rectify the situation.
Lawrence A.
Clasificación:
4.0
El cliente no dejó un comentario.
Christopher C.
Clasificación:
5.0
El cliente no dejó un comentario.
mark K.
Clasificación:
2.0
Your service is RIDICULOUSLY expensive for what you get. We were charged 3 times for transit when we shouldn't have been. You got things wrong over and over again and had to call to clarify and then still messed it up.
Jennifer V.
Clasificación:
5.0
El cliente no dejó un comentario.
CARMEN A.
Clasificación:
3.0
The utility trailer I rented had broken cleat rails inside the trailer, which made it very difficult to tie my load adequately.
Lori S.
Clasificación:
5.0
The inside windshield was very dirty and tire pressure was well below the recommended weight in each tire. Otherwise the van was dependable and served the intended purpose.
Robert M.
Clasificación:
5.0
El cliente no dejó un comentario.
Richard B.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory T.
Clasificación:
5.0
El cliente no dejó un comentario.
ARLAN N.
Clasificación:
5.0
El cliente no dejó un comentario.
Divya G.
Clasificación:
5.0
Manager was very courteous and attentive.
DANNY T.
Clasificación:
4.0
Great service
Gabrielle D.
Clasificación:
5.0
El cliente no dejó un comentario.
Bryan S.
|
Overall Experience
Clasificación:
5.0
We were greeted by name as soon as we walked in. The gentleman that checked us in was extremely nice and we were gone in less than 5 min from the time we pulled into the parking lot and left.
Crystal A.
Clasificación:
5.0
Great prices and efficient service.
Emily W.
Clasificación:
5.0
Have more than one person working at time of pick up.
sheila R.
Clasificación:
1.0
the security gate was broken for most of the time I had the unit. I was given a 'VIP' rate, but, U-haul didn't know about it, so the final straw was a notice stating my items would be sold for non-payment. the employee thought my concerns were funny. POOR customer service. however, the last employee was absolutely the BEST! I wouldn't have left U-haul if the quality of all of the employees was like him. He even signed my final receipt. this was the only signed receipt that I got.
Cythina E.
|
Overall Experience
Clasificación:
5.0
Knowledgeable and friendly staff
Willie M.
Clasificación:
5.0
I want to commend the young, slender black male manager that assisted me on several different occasions at the store . I didn't catch his name but he was very much on the ball, efficient, organized, lprofessional and solved several problems with ease. He impressed me as a future leader in your organization. Bobby Little
Robert L.
Clasificación:
5.0
Need more help.
Robert J.
Clasificación:
5.0
Very good service!!
Ronald P.
Clasificación:
1.0
Terrible customer attention .
maria L.
Clasificación:
5.0
El cliente no dejó un comentario.
Chanet W.
Clasificación:
5.0
We love the staff! Super sweet and very caring.
Michael E.
Clasificación:
5.0
Tell the customer how many gallons the gas tank holds. I was told to return it with 2/4 tank and I had to keep stopping the phmp -turn on ghe ivnition to read ghe fuel level, restart pumping, 3 times till I got it right.
KEITH B.
Clasificación:
5.0
Make pricing readily available on all products
Scott M.
Clasificación:
5.0
I rent from this location regularly. I am always very pleased with the equipment and the staff
BENJAMIN H.
Clasificación:
5.0
El cliente no dejó un comentario.
Alice W.
Clasificación:
5.0
The North Main UHaul Location's Manager and employees are always Professional, kind and efficient! I love the customer service I receive every time I utilize and book a reservation at UHaul North Main in High Point!
Lisa W.
Clasificación:
5.0
El cliente no dejó un comentario.
Zacarias H.
Clasificación:
5.0
they were freaking awesome 👌 👏
me and my brother and sister
really appreciate 🙏 'everything they done âœ”ï¸ â¤ï¸ for us
today..they went way over broad "too sure we got everything. we needed..
like I said before:
thank you 😊 and that's not enough..
we really really appreciate your
crew today..
ROBIN H.
Clasificación:
5.0
Awesome employees at this location. Moving isn't fun especially in the middle of Southern summers. It's nice to be treated like a human at businesses these days.
Diamond F.
Clasificación:
5.0
Effeciant and friendly
chris W.
Clasificación:
5.0
Excellent management, friendly and efficient staff. Great customer experience. Many thanks for making it easy and convenient.
John O.
Clasificación:
3.0
El cliente no dejó un comentario.
CLEVELL R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kathy Z.
Clasificación:
4.0
El cliente no dejó un comentario.
ANTHONY L.
Clasificación:
5.0
I always rent from this location. I moved here off this location from NJ. I rented here drove up and back on a special. The employee's are truly the bomb. Thanks for everything.
Verbalee O.
Clasificación:
4.0
El cliente no dejó un comentario.
Stan K.
Clasificación:
5.0
I was treated very respectfully both picking up and dropping off a 5 x 8 trailer. Staff was very kind.
Paul J.
Clasificación:
5.0
El cliente no dejó un comentario.
REGGIE H.
Clasificación:
1.0
Reserved for 7:30 am. They changed my time 2 days prior to 9am. One employee was bragging about being late to work. "I was supposed to be here at 8am but that didn't happen" I always have issues with this location. Something needs to be done ASAP.
Scott N.
Clasificación:
5.0
Lower your prices!!
JOHN L.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelly V.
Clasificación:
5.0
El cliente no dejó un comentario.
Pinkie G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sandy S.
Clasificación:
4.0
Staff was friendly and helpful. Unit was clean. I had an online reservation at another Uhaul location but when I arrived there I was told there wasn't any available units - obvious communication error between affiliate and corporate website. Luckily I found a unit at this location. Staff at this location was very helpful
Bruce M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Travis F.
Clasificación:
5.0
HI! We popped a tire an hour into our trip to Sarasota Florida. It took about 21/2 hours to get someone there to fix it. I know from looking online that this can be a problem. (someone reported having to wait 8 hours) I know that this is a difficult situation for you all so I have the following ideas to help: 1. Have the manager show the customer where the spare tire is in the vehicle. 2. Have the manager show where the jack is located and describe how to get to the tire. (There is a bolt holding the tire against the bottom of the back end of your Ford Transport 250. 3. Have the tire changer person bring a spare as well as a tire change. 4. One could put a spare in the back of the van itself along with a jack and some pressurized air. 5. Could there be an app to help with this? It could list all your mechanics in the area and where they are and how long it would take them to get there. (You could sell it! ) 6. Perhaps you could partner with AAA to add to your fleet of mechanics. 7. Hire more telephone operators to reduce peak time waits of 30 minutes or more. Your people were courteous and did their jobs well. Overall the experience was nice. I will recommend U-Haul in the future. Sincerely Mike
John L.
Clasificación:
5.0
El cliente no dejó un comentario.
Tate F.
Clasificación:
5.0
Everything was excellent! The woman who helped me was great and made the whole process very easy. Gracias.
GARY G.
Clasificación:
5.0
Nothing your representative was spot on. Thank you for your professionalism.
JEFFREY K.
Clasificación:
5.0
Superb customer service
Vanessa B.
Clasificación:
3.0
There was only clerk available but she could not complete my order system limitations. So we had to wait until the Mgr, who was busy getting in equip out of the rain
Triana W.
Clasificación:
1.0
The person working in front made me wait 30 to give me the truck , I never paid $14 some protection thing I have screenshots and he charged me … very poor service
McKenzie L.
Clasificación:
3.0
El cliente no dejó un comentario.
Jeff P.
Clasificación:
4.0
We did have pretty bad issues with mice…
ADESAL J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sridhar S.
Clasificación:
5.0
El cliente no dejó un comentario.
Chelsea N.
Clasificación:
5.0
El cliente no dejó un comentario.
Kim G.
Clasificación:
5.0
El cliente no dejó un comentario.
Robin L.
Clasificación:
4.0
We originally reserved a truck and car hauler. They had the truck but we had to drive an additional 40 miles round trip to pick up the car hauler. The dropoff instructions on our truck rental were different than the dropoff for the car hauler and we had to drive about 35 miles round trip to drop of the truck only to learn this was the wrong place. Sorry, but this is the last time we will ever use UHaul.
David L.
Clasificación:
4.0
El cliente no dejó un comentario.
John O.
Clasificación:
5.0
This location is customer service based, professional, and accommodating. Staff is awesome, not just with me but all customers I witnessed. Will use again and recommend to others.
JEANNA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy B.
Clasificación:
5.0
El cliente no dejó un comentario.
Chris C.
Clasificación:
5.0
Muy buenos 👍🏽
JOSE T.
Clasificación:
5.0
El cliente no dejó un comentario.
BENJAMIN H.
Clasificación:
5.0
Everything was great! Staff was very helpful. Store was well stocked with supplies. Truck we rented was in excellent condition, rental price was fair. Nothing to improve...very pleased with this location of U Haul.
Deborah Z.
Clasificación:
3.0
El cliente no dejó un comentario.
Dale C.
Clasificación:
5.0
El cliente no dejó un comentario.
Keesha T.
Clasificación:
5.0
El cliente no dejó un comentario.
Paul F.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary D.
Clasificación:
4.0
El cliente no dejó un comentario.
Jeff E.
Clasificación:
5.0
The service was exceptional. We had an issue with the truck but it was satisfactorily resolved. The overall experience was great.
Hugh H.
Clasificación:
5.0
El cliente no dejó un comentario.
James S.
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew N.
Clasificación:
4.0
The associates proffesional and much help. Answered all my questions with knowledgeable explanations.
Brandon W.
Clasificación:
5.0
Great customer from start to finish
JAMES V.
Clasificación:
5.0
El cliente no dejó un comentario.
BRIAN B.
Clasificación:
5.0
Was not there for the NC drop off
Ava S.
Clasificación:
1.0
The turck was not full of fuel as they represented. I learned midtrip that the needle went will past Full when full. Probably ripped me for 5 gallons. Truck without sufficient oil. After I drove 200 miles the "low oil" waring appeared. Checked dip stick. Sure enough. it was dry. That cost me 2 quarts of oil at atruck stop.
Edwin R.
Clasificación:
4.0
I would've loved to know about the towing evaluation you guys offer but only saw the brochure once I was in the office. Overall a great experience though!
Charlette M.
Clasificación:
4.0
El cliente no dejó un comentario.
LATASHA O.
|
Overall Experience
Clasificación:
5.0
I loved my experience at UHaul!
Shayne R.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Jamarus H.
|
Overall Experience
Clasificación:
4.0
The staff was great very helpful. I will use this facility again if needed and I will recommend it to others
William M.
|
Overall Experience
Clasificación:
5.0
Great service
Showntale T.
|
Overall Experience
Clasificación:
5.0
KC very professional. Always on point about the business. Curious and friendly all the time. Time manageable. I sincerely enjoyed doing business with you. Keep doing what you do. Many Blessings.
Tori E.
|
Overall Experience
Clasificación:
5.0
Great storage spaces and truck rentals. Amazing customer service! Thank you for a smooth transaction.
ANGELA F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Shata T.
|
First Impressions
Clasificación:
5.0
Excellent experience and smooth transition.
PAULA P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Chelsea C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joe H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tedarius M.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
James C.
|
Overall Experience
Clasificación:
5.0
Shane and KC were the best
CHERYL E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
James P.
|
First Impressions
Clasificación:
5.0
The staff was friendly and professional. Made moving in very easy.
Sara C.
|
First Impressions
Clasificación:
5.0
Everyone was very helpful and professional.
Sara C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
wendean j.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
LASHELLE B.
|
Overall Experience
Clasificación:
5.0
KC was great to work with. So helpful and kind.
Chelsea C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Lauren O.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
CHELISEAANTIONET J.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
BRYAN K.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Kimberly N.
|
First Impressions
Clasificación:
5.0
They was very polite and very helpful if this facility didn't meet my standards they were sending me to another facility I will come to them again
WANDA R.
|
First Impressions
Clasificación:
5.0
The assistance was very much appreciated in helping us check in.
Ann J.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Jonathan H.
|
Overall Experience
Clasificación:
5.0
Well run, helpful people very friendly.
David H.
|
Overall Experience
Clasificación:
5.0
I have always enjoy the service that I received from all locations that I have used Staff Very friendly stores clean I will always used this company. The Best
PATRICIA R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Adiel M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
P. Ann P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jonathan H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ANGEL W.
|
Overall Experience
Clasificación:
4.0
Staff was friendly and very helpful
KATHERINE Y.
|
First Impressions
Clasificación:
5.0
Awesome Manager and staff
NICHOLAS A.
|
Overall Experience
Clasificación:
4.0
Everything was well and all stuff was fantastic. Only complaint I really have is no light in the unit itself which could make things a bit tricky at times. Other than that will be back if I ever need a unit again.
HAYDEN QUINN H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Aloni D.
|
Overall Experience
Clasificación:
5.0
Your Staff need a raise, great and wonderful service. Will be using this company for other needs. Your needs needs a RAISED for such an AWESOME. Thanksm
PATRICIA R.
|
First Impressions
Clasificación:
5.0
Very thorough and professional.
Tori E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ashleigh E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sean V.
|
Overall Experience
Clasificación:
5.0
Very friendly staff. Quick, efficient, friendly service.
Cory M.
|
Overall Experience
Clasificación:
1.0
A 60.00 charge to my debit card was unauthorized and without my knowledge charged without any type of COMMUNICATION with me by the manager. He denied the fact THAT he did it and REFUSED TO LOOK AT THE RECIEPT I had obtained from Corporate. HE WENT BEHIND MY BACK AND CHARGED MY DEBIT CARD WITHOUT MY KNOWLEDGE OR CONSENT WHILE I WAS STANDING RIGHT IN FRONT OF HIM. NO RECORDS EXIST FOR THAT TRANSACTION BUT I HAVE AUDIO AND VIDEO OF HIM DENYING THAT HE DID IT... I HAVE INDISPUTABLE PROOF FROM MY BANK AND A RECEIPT SHOWING THE TRANSACTION.
NATHAN C.
|
Overall Experience
Clasificación:
1.0
My overall experience with U-Haul was TERRIBLE! The unit (1810) had a horrible odor that developed after the first few days. The smell was much like a dead animal or rodent. But my main problem was the LACK OF COMMUNICATION that existed. Even though I paid my bill I received three (3) "Pre-Lien" letters stating stating I had not paid my bill. When I told the manager he stated "those letters are from Corporate, they don't mean anything, just throw them away." This made no sense. Why didn't the manager simply inform corporate my bill was paid?
brian y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
TERRY A.
|
Overall Experience
Clasificación:
5.0
Great service!
Geneva M.
|
First Impressions
Clasificación:
5.0
very friendly and helpful staff.
David H.
|
First Impressions
Clasificación:
4.0
Not enough parking lot space
Sean V.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Laken J.
|
Overall Experience
Clasificación:
4.0
Access card did not always work after hours. Changed locks without notification. Staff was excellent.
Stuard R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Allison B.
|
Overall Experience
Clasificación:
4.0
Friendly and knowledgeable staff
WILLIE M.
|
First Impressions
Clasificación:
5.0
Very friendly and professional staff.
Cory M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Denzil P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
RUSSELL H.
|
Overall Experience
Clasificación:
4.0
N/C
Monique L.
|
First Impressions
Clasificación:
5.0
I had items missing out of my storage unit such as my blow dryer and my flat irons and pillows and towels
alisha b.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
thomas E.
|
Overall Experience
Clasificación:
1.0
My locks were changed without my notice. I had mold on my things after one weekend. There was so much moisture in the unit Rats/mice droppings aplenty were found in my unit. They ate thru some of my things. I saw that rat poison black box was put in my unit. I had to throw things away cause i saw rat droppings on them. Truly disgusting. I was not warned about rats.
Zipporah W.
|
Overall Experience
Clasificación:
5.0
Storage facility was clean representative was very knowledgeable
ANGEL W.
|
First Impressions
Clasificación:
2.0
Some staff lacked the proper skills needed for job. The key cards given never worked and you would often have to wait for someone to help you. My unit had a roof leak and damaged my items. NOT HAPPY!
Sydney G.
|
Overall Experience
Clasificación:
5.0
As always, courteous and ready with all I need. Most helpful and genuinely concerned for ease in moving in and with the appropriate van needs, with great prices. Gracias.
Stira Q.
|
First Impressions
Clasificación:
5.0
A very positive experience.
bee r.
|
Overall Experience
Clasificación:
5.0
Great location. Very efficient
Joseph A.
|
First Impressions
Clasificación:
5.0
Tom Dugan was a good manager and the reason that we did our business with U-Haul
Guy
GUY P.
|
Overall Experience
Clasificación:
5.0
The staff was outstanding and professional! I would say this location is one of the better ones
Todd G.
|
First Impressions
Clasificación:
5.0
The staff here is very friendly and went above and beyond to make sure my questions were answered, and all my needs met. I would recommend this Facility to everyone!
Neal K.
|
Overall Experience
Clasificación:
5.0
They were great! I was checked in quickly and my truck was dropped off at the storage location so I could empty it into my unit. I recommend them to everyone who wants a hassel free experience!!
Neal K.
|
First Impressions
Clasificación:
2.0
Water leaked into our storage unit and when I told the manager he didn’t seem to care
Norma M.
|
Overall Experience
Clasificación:
5.0
Overall great experience! Had one small issue with billing as I was charged a late fee even after employee said it would be an automatic withdrawal, fee was removed and staff was very polite/helpful
Kevin M.
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Overall Experience
Clasificación:
2.0
Scotty Inmya was very pleasant to work with and understood my health situation. However, The facility clearly had a rodent infestation. Many of my items were damaged and Had mice droppings. :-(
MARY L.
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Overall Experience
Clasificación:
5.0
The storage unit was listed under my sister who recently passed away. Everyone was so nice and understanding. They worked with me to close her unit. I am so grateful to everyone for all your help!
FRANCES J.
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Overall Experience
Clasificación:
4.0
I was disappointed that the first storage unit closed at 5pm (though when planning the UHaul planner told me the site's hours were 5:30pm. It was concerning when I arrived at 5:10pm to find it closed
Timothy M. | Reservación
Clasificación:
1.0
My things were infested with ants in the unit and I had to move to a whole different storage that was new and climate control! They did not reimburse but only half of the the money. I expected to
Karen O.
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Overall Experience
Clasificación:
5.0
The store has 24 hours access which allows me to enter at any time of day or night. Employees very helpful.
TOM D.
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Overall Experience
Clasificación:
1.0
Filthy!!!! Dead rat in unit when emptied out...expensive Laura Ashley king-size bedspread packaging chewed up. Afraid of what would find if opened up!!!
BARBARA H.
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Overall Experience
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