Haley is outstandingâ€¦.above and beyond customer service. Thank you for such a positive experience.Roxanne H.
Customer Reviews for U-Haul Moving & Storage of Hickory Flat
Canton, GA 30115
(Next to Tractor Supply)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The Hickory Flat location provides excellent customer service.Kurt D.
Very happy with servicesANTONIO D. | Overall Experience
The General Manager (Haley) is a superstar and the location and vehicles are well maintained.tom S.
Staff was friendly!ARTHUR R. | Overall Experience
The best!LUZ C.
Seamless in and out, truck drove smoothly, decent gas mileage.Dawn O.
I was so impressed with this location. The atmosphere is relaxed and the operation so professional. They looked for the best deal for me rental by asking questions. They even gave me a well appreciated military discount, verified with my ID. Return was impressive. Three of them worked like a Nascar pit crew. So basically, I think it was the staff they made the experience so easy and stress less for me.Heide B.
We had used a burger place last month and it was a horrible experience .. but this place was amazing . The staff was friendly and helpful . The equipment was clean and good working order .Michael R.
I will return and do business with both of these locations again!Wallace C.
El cliente no dejó un comentario.Brian C.
I pulled up and Mikee Golightly came right out to meet me. He took care of everything! I didn't have to do one thing. That's the kind of service I'm used to with U-Haul.Kathy R.
El cliente no dejó un comentario.PERCY S.
Haley is the BEST! She goes above and beyond and is always a pleasure to work with. This location isn't the closest to me but I come here for the great service.Gregory J.
El cliente no dejó un comentario.Jerry T.
El cliente no dejó un comentario.Debra P. | Overall Experience
GreatEmily G. | First Impressions
El cliente no dejó un comentario.LUZ C.
El cliente no dejó un comentario.Lynn H.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Ganeshan M.
Staff was friendly and knowledgeable. Definitely had the customers best interest in mind. Will use again ans refer this location to friends.Corinne I.
The associates went above and beyond to assist when we discovered that my trailer hitch wiring connection was obstruccted by the tow hitch. We did troubleshooting and resolve the issue. Great job!John C.
El cliente no dejó un comentario.Bryan K.
Excellent service! Love this place!Sherry S.
Good experience in the past but this truck had no working ac which led to us returning it early because we could not see in the rain.(defrost did not work)Xavier E.
El cliente no dejó un comentario.dominic D.
The manager was great, she help me thru the rental process. She hook up the trailer and check all lights. Great experience thanksJAMES G.
I rented this truck a few weeks in advance. I reserved an appliance dolly as well. On the day I picked up the truck, there was not an appliance dolly available. Sort of negates the idea of a reservation and it was the one key item I needed to help move. I had to rent one elsewhere. Granted they did not charge me for it but it required additional effort to obtain one. No problems with the rental truck it performed as expected.Timothy C.
El cliente no dejó un comentario.SHAWN H.
everything great thanksWilliam F.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.Michael C.
I had an excellent experience at UHaul, and will definitely be using them again!Emma K.
El cliente no dejó un comentario.Grady H.
Easy in and out. No issues at all.Chris K.
El cliente no dejó un comentario.Greg M.
The rental process was easy and the unit was clean. The stripping around the door was loose and I had to stick it to the door every time I got in our out of the truck. During the rental paperwork process I was offered insurance, which I accepted. There were two boxes to check and they told me to check 14 dollar box. Evidently that box covers everything except the roof and the moms attic. I'm sure that was spelled out in the paperwork however the employee did not make a distinction, my fault for not reading everything and trusting employee. During my moving process my refrigerator poked a hole in the roof, at the time I was thankful I bought insurance, only later did I find out the limitations. I returned the truck and showed them what happened, it looked to me like something that could be fixed with metal tape. The next day I got a call from the woman that helped with the rental. She said the cost of fixing the roof was 440 dollars but if I paid today I would get a 20 percent discount. I told her I did not think it would be that expensive but if it was then I would pay. I asked about the insurance and she told me it did not cover the roof. I then told her I would like to see the truck after the repair and I'd like to see the repair bill that I was paying. She told me that they did not do that. I clarified that they wanted me to pay for a repair with no invoice and no inspection. She said I did not have to pay for the repair but if I did not I would not be able to rent from them again. I honestly thought about not paying because of how unprofessional their practices are however I can only account for myself. So I did the right thing and paid for the repair, I hope they will do the right thing and give me the requested information. If they don't I'll never rent from that location again and I will actively encourage others to use other places as well.Glen B.
Very nice check in person. Quick and easy in and out. Would definitely recommend.Roberta F.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.Lisa B.
Servicio al cliente de excelencia. Auto hauler was easy to use and made for a confident hauling experience.Kevin M.
Clean and well secured place. Friendly and helpful staff. Would definitely recommend.Justin B.
No notesBreanna R.
We had a very urgent, last minute need for a box truck and this location was wonderful and very helpful.Goeffrey D.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Rick A.
El cliente no dejó un comentario.Dana P.
Could not be improved...Miss Haley is awesomeMARK M.
When dropping off after hours, supposed to return equipment on-line. I didn't see anything telling me I had to do it at that location. After moving for about 11 hours, i just wanted to get home where I tried to return but it said it didn't recognize the location. Hope I'm not charged for an extra day.Philip L.
I went to 2 locations before I got a truck, and they told me and my daughter that the truck was there but it was not.rudolph M.
Friendly and speedy service without feeling rushed.Breland F.
El cliente no dejó un comentario.Jeff B.
Hailey is always amazing!lawrence J.
El cliente no dejó un comentario.Bridget M.
This review is by no means a knock at this Uhaul location or Uhaul as a whole. I have rented from this location multiple times and they have always done right by me. The truck was clean but it had a nasty shimmy at around 60mph. The driver door (fully shut and window up) had a lot of wind noise coming in. Almost seemed like the door was twisted. Upon returning the truck I informed that trucks are only serviced once a year. I have rented a lot of truck from Uhaul over the years and this was by far the worst truck I have ever driven.Keith M.
Mike at the front desk was amazing!Ginger J.
Staff was excellent. Truck had a broken windshield wiper on drivers side and it started raining.Alan R.
The customer service was excellent and the van rental could not have gone smoother.KEVIN F.
El cliente no dejó un comentario.Christopher L.
Super quick check inStephen H.
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.Libby R.
I completed my reservation online and DECLINED insurance. The clerk pushed my husband to add it anyway. I was not prepared for the additional cost. The manager was unwilling to remove the charge when I found out and called back. An online reservation should be processed with the EXACT options chosen, NOTHING MORE. I want the $14 refunded!Brian M.
El cliente no dejó un comentario.JEFFREY L.
El cliente no dejó un comentario.Zachary S. | Overall Experience
El cliente no dejó un comentario.wendy P.
El cliente no dejó un comentario.LUZ C.
Needs brakes on truckJamie P.
Never have any problems with staff or equipment.Libby R.
Tristan was the gentleman that help me out at the drop off point it was extremely helpful very courteous the crew that worked with him was very courteous and expedient I would certainly recommend them for anybody that wants to get you all theretom W.
El cliente no dejó un comentario.Caroline B.
El cliente no dejó un comentario.Amanda T.
Hayley was exceptional - thank youDavid K.
El cliente no dejó un comentario.Blake C.
Keep doing what you're doing. Haley thank you for your assistance.Isabel N.
El cliente no dejó un comentario.PHILIP A.
El cliente no dejó un comentario.Nicole J.
El cliente no dejó un comentario.PERCY S.
Excellent staffcharlie V.
Check in and out process both excellentRobby B.
El cliente no dejó un comentario.PERCY S.
Great Service! Thank you.RICHARD F.
Mikee was great, very infomative and made my overall experience quite nice.Micky E. | First Impressions
El cliente no dejó un comentario.JOHN B.
Everything was good - employees were friendly, helpful, and pick-up and drop-off were handled quickly.Philip A.
Great serviceJAMES C.
Nothing everything was greatSTEPHEN S.
Your Holly Springs GA location customer service from Tristan was outstanding. We also called your Canton Georgia location, The service there too was impeccable from Cory. We cannot say enough great things about these two locations in Georgia and look forward to working with them again.ROBERT M.
Mike's is always courteous and professional! Great location.JEFFREY M.
I am not sure why the 6x10 utility trailer has such a narrow opening â€¦ I wanted to use it to transport my side by side but it was too small at the ramp to load itBrian B.
Great experienceROBERT T.
The uHaul staff was always very helpful and friendly.gary e. | Overall Experience
Nothing, everything was great!CHRISTOPHER B.
A+ excellent service ready for me when I showed up. Will use there location again. GraciasMARK M.
El cliente no dejó un comentario.NICHOLAS W.
Appreciated the fact that the team hooked up the equipment. Could have done it myself but this was above and beyond. ¡Gracias!MARK S.
Very easy to rent. No problems. Very good expirence.MILLARD S.
El cliente no dejó un comentario.SCOTT C.
El cliente no dejó un comentario.STEPHEN H.
Haley is very helpful and knowable about your product thanks for having her at this location. I will rent from her again.JAMES G.
Good folks & equipment.JASON C.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.CARL J.
Good location, helpful in all areas. U-HAUL has a policy problem that MUST be changed. After 4 rings calls go to a phone center. NO!! At some point a real person at a location MUST be talked to. I will not be back because of this.Kenneth D.
El cliente no dejó un comentario.MARY M.
El cliente no dejó un comentario.Floyd B.
El cliente no dejó un comentario.FRANCK V. | Overall Experience
El cliente no dejó un comentario.Bud E. | Overall Experience
El cliente no dejó un comentario.SHARLENE W. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
El cliente no dejó un comentario.Richard G. | First Impressions
El cliente no dejó un comentario.Bill R. | Overall Experience
I cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!JAMES K. | Overall Experience
The gentlemen that assisted me went above and beyond. He represents your company well and should be proud of himCHRISTINE R. | First Impressions
Too expensive and staff always made me feel unwelcome.Donald S. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Online Move In
El cliente no dejó un comentario.GINA E. | Overall Experience
El cliente no dejó un comentario.KIMBERLY SUE H. | First Impressions
El cliente no dejó un comentario.Kimberly p. | Online Move In
Staff at this UHAUL location is awesome.Michael P. | Overall Experience
El cliente no dejó un comentario.Allyson S. | First Impressions
My spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.Geoffrey H. | Online Move In
Pricing was significantly lower then your competitors and I appreciate it.Amy S. | First Impressions
El cliente no dejó un comentario.TOMMY P. | First Impressions
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.Gina C. | First Impressions
Haley and Mike are awesome! So friendly helpful and extremely professional!! I was going to move out a long time ago but the real reason is because of them ...I did downsize because of their customer service ... 5 Stars !!Denise M. | Overall Experience
A convenient, safe place to store my motorhome, out of the rain, hail and sun. Highly recommended .Jack M. | Overall Experience
El cliente no dejó un comentario.James H. | Overall Experience
Would have liked 24 hour access. Other than that I have no complaints.carey b. | Overall Experience
Haley was awesome. Answered all my question and very helpful.JAY P. | First Impressions
Overall goodJOE F. | Overall Experience
El cliente no dejó un comentario.Tomeka M. | First Impressions
El cliente no dejó un comentario.DAVE N. | Overall Experience
El cliente no dejó un comentario.dj d. | Overall Experience
Haley is very helpfulMark W. | Overall Experience
El cliente no dejó un comentario.Robert A. | First Impressions
El cliente no dejó un comentario.NICHOLAS K. | Overall Experience
Haley was great showing the site and explaining the process. Top notch!!Mark W. | First Impressions
El cliente no dejó un comentario.TOMMY F. | First Impressions
It is too hard to get someone in the phone. Hire someone to answer the phone. Wait time is ridiculous in this day and age!Sherry G. | Overall Experience
Staff is GREAT!!! VERY FRIENDLY, VERY KNOWLEDGABLE , !!will use them again and again!!Dennis H. | Overall Experience
Mikee is one of the best employees. Knows his stuff and is so polite that he makes the experience easy and pleasant.Stephen K. | Overall Experience
The rental and storage of our furniture was a great experience.Michael P. | First Impressions
Your associate Tristan was more than fantastic! He was kind, respectful and very helpful. He went above and beyond! My only issue is that they "NEVER" answer the phone. Very frustrating when I was living in Michigan trying to do business from so far away.WENDY T. | Overall Experience
It would be nice if UHaul would be helpful to people in need of assistance such as split payment plans. I would fall behind due to unemployment and it would take my entire check to get it current... it would have been nice if I could have split that payment in half so I would still have running money left. I had to stop using my storage unit because of this problem.Paula L. | Overall Experience
Enjoyed using our storage unit for 2 years.Gina C. | Overall Experience
Have used this facility several times and always a great experience.LLOYD Y. | Overall Experience
El cliente no dejó un comentario.Chelsey F. | Overall Experience
Staff was very friendly and courteous.janice m. | Overall Experience
Where do I begin,...the UHaul app indicated a "drive-up," 24' storage was available at this location. When I called to confirm the day prior to my arrival, I was told they in fact did not have one available. Instead I was offered 2, 15' storages. I should have been given the price of the 24' storage for both 15's. Instead, the manager, Haley Radcliff, told me, "I'll give you the first month rent for free." Wait-that's already "company policy," -so how's that making it "right" for the customer?" So, nothing was really offered to make it right, nor were the 2, 15' storages adjacent to each other. I had used the UHaul app to locate a 24' storage and it showed Hickory Flat had one available, which is why I chose them over other facilities. I had an item (20' long) which would have fit in a 24' storage, instead I had to carry this item to another location which cost me more mileage and gas since I had to use the 24' truck to transport the item to and then return the truck back to Canton. Also, after my storage rooms were assigned I drove the 26' truck to the rooms only to find that they were both still locked (BTW, I had 5 friends come to help me unload; well, they had to wait til I went back thru the gate and to the office to ask someone to unlock the rooms). Finally, not attributed to this location was the problem with 2, 26' trucks. Let me explain. I rented a 26' truck from 6201 Cayce Lane, Columbia TN 3840. After completing the paperwork, I pulled out of the facility only to have to drive back in to the facility to tell them the breaks didn't work so I could hopefully get another truck. Well, they didn't have one available. They willingly made a call to a "higher authority" to get approval to give me a "truck that was either already assigned to someone else or it could have been a "fleet" truck??? - I don't know. Regardless, they gave me this second truck. Well, this substitute truck had a "Check Engine" light come on after I had the entire truck loaded and had just begun (6am) my drive to the Hickory Flat storage facility in Canton. I called 1800GOUHAUL while enroute to GA and they told me a static (not flashing) indicator would be "ok" to drive. Still, to have that light come on wasn't reassuring when you've just begun your 7 hour trip with a fully loaded truck with all your personal belongings. So, two questionable trucks and mishaps with my storage facility isn't leaving me with positive impressions of UHaul right now.Jack C. | First Impressions
The elevator is far to small for a storage unit. It is very difficult to get large furniture in.Todd R. | Overall Experience
El cliente no dejó un comentario.David S. | First Impressions
Caring Owner, both Gents very professional!!!!!cathleen t. | First Impressions
Best customer service. Everyone always takes good care of me!Megan Y. | Overall Experience
The employees were always very helpful and professional.ANITA S. | Overall Experience
From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!Brandy G. | Overall Experience
First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.Martha F. | Overall Experience
We’re very glad for choosing this location The staff were so nice and polite Thank you!JAMES R. | Overall Experience
If fulfilled everything they offered.mary d. | Overall Experience
Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.Robin G P. | Overall Experience
El cliente no dejó un comentario.charles H. | First Impressions
El cliente no dejó un comentario.Chelsey F. | First Impressions
Everyone there was very helpful.carol h. | Overall Experience
El cliente no dejó un comentario.Richard S. | First Impressions
El cliente no dejó un comentario.Donald W. | Overall Experience
El cliente no dejó un comentario.Charlie F. | Overall Experience
Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!M Lore M. | Overall Experience
El cliente no dejó un comentario.woodstock p. | Overall Experience
The elevator was broken 3 times during our stay and the place smellsANDREW B. | Overall Experience
Jim and Charles are great! I am thankful we chose your facility!Michelle L. | First Impressions
Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!Sandra B. | First Impressions
El cliente no dejó un comentario.Charles Matthew W. | Overall Experience
Very friendly staff, overall great experiencematt s. | Overall Experience
El cliente no dejó un comentario.james r. | Overall Experience
was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singhLen S. | Overall Experience
Great customer experience, very friendly staffmatt s. | First Impressions
My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.Elizabeth A. | Overall Experience
El cliente no dejó un comentario.Harold D. | Overall Experience
El cliente no dejó un comentario.Lisa R. | First Impressions
El cliente no dejó un comentario.nickolas w. | Overall Experience
Thanks guys for everything!!STEPHANIE I. | Overall Experience
Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!SELENE G. | Overall Experience
El cliente no dejó un comentario.Boyd H. | Overall Experience
El cliente no dejó un comentario.Bruce R. | Overall Experience
Very helpful advisor. Quick and easy check in.ROGER O. | First Impressions
The staff couldn't have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!Marla C. | Overall Experience
Staff is GREAT!BRIDGET M. | Overall Experience
All staff are very friendly and helpful. Great to deal with.Judy M. | Overall Experience
We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.john e. | Overall Experience
Cost to high. Returned two hours late but still charged for a full 2nd day. Should be proratedHarry C. | First Impressions
¡Excelente ubicación!LISA F. | Overall Experience
Always very helpful and easy to work with. Great place to rent moving trucks and storage units.carl r. | Overall Experience
The general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.Michael B. | Overall Experience
Wonderful and helpful staff. Lots of choices for storage.John L. | Overall Experience
The price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.MATT J. | Overall Experience
Great customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.John L. | First Impressions
Great service!Kenneth H. | Overall Experience
Dirty, temperature not kept,Keith J. | Overall Experience
Great experience, all went well.KENNETH K. | Overall Experience
everyone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. GraciasGayle V. | Overall Experience
Temperature during summer is kept a little too warm.MARLIN T. | Overall Experience
Our moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommendNancy E. | Overall Experience
Poor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1800.00 king size mattress and ruined it. I had to take it to the dump. Very angry.Barry D. | Overall Experience
This location was the best.Jose R. | Overall Experience
Great experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.connie s. | Overall Experience
Friendly and professional.James D. | First Impressions
Got what I needed in a timely fashion from some friendly staff.KENneth K. | First Impressions
The manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.Laura H. | Overall Experience
I was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.Kimberly C. | Overall Experience
Both Haley and Brian were very professional, friendly and helpful. I highly recommend!Joann S. | First Impressions
Very nice and excellentJeffrey O. | First Impressions
The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.MICHELE Y. | First Impressions
The team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.Michael R. | Overall Experience
Great staff! Always friendly and helpful!Jeffrey H. | Overall Experience
I was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!ELIZABETH D. | Overall Experience
When we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.james p. | Overall Experience
Haley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!Jennifer L. | Overall Experience