Comentarios de los clientes para U-Haul Moving & Storage of Hickory Flat

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hickory Flat

Clasificación general:

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Todd R. | Overall Experience |
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The elevator is far to small for a storage unit. It is very difficult to get large furniture in.

David S. | First Impressions |
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El cliente no dejó un comentario.

JOEL J.
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Super group of people working at this facility...

cathleen t. | First Impressions |
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Caring Owner, both Gents very professional!!!!!

Megan Y. | Overall Experience |
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Best customer service. Everyone always takes good care of me!

RONALD M.
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El cliente no dejó un comentario.

GEORGE B.
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El cliente no dejó un comentario.

GARY Z.
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I lost the use of the dolly at my storage unit due to the rusty wing nut not budging. I had to use pliers to get it loosened when I got home. This issue cost me a lot of time. Also, while not super important, the exterior of the truck was filthy. The interior was clean, but the exterior could be washed periodically.

KATHY F.
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El cliente no dejó un comentario.

ANITA S. | Overall Experience |
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The employees were always very helpful and professional.

Jeremy L.
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El cliente no dejó un comentario.

DOUGLAS B.
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It was very hard to navigate your online pick up service. We were glad when the manager came in early. He was friendly and helped us out.

William R.
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On my reservation it stated that I had 222 free miles, I was charged for 50 extra miles. Please explain the discrepancy.

GARY D.
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El cliente no dejó un comentario.

Brandy G. | Overall Experience |
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From my first day to my last, Haley Radcliff demonstrated exactly how to be a Manager. Give her a raise!

PERCY S.
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El cliente no dejó un comentario.

ANDREW H.
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El cliente no dejó un comentario.

DALLAS M.
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El cliente no dejó un comentario.

Charles C.
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Just wish it was easier to exit facility. It's on a very busy road and in a curve.

Martha F. | Overall Experience |
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First rented in 2018. U Haul office sold me a lock for the unit that was over $10. Two weeks later they called me and told me I had to have a round lock on the unit. Nine months later the roof leaked and got all our contents wet. We were given a unit on the second floor rather than the top floor and we had to move everything ourselves. After the move, our electric fund transfer was messed up and we got a notice we were late because the office did not transfer the electric fund transfer when they moved us to a unit that didn't leak. Twice in the next few months the only elevator in the building was broken and it took at least a month to get it fixed. We had to haul our bicycles upstairs. On Wednesday, 10/21, we went into the office and requested a larger unit. The manager, Haley, put one on hold for us for two days and wrote our name down beside the unit. We were willing to rent it right then, but she said no problem. She could hold it for a couple days. The next day, 10/22, we went in to rent the larger unit and move into it and they had rented it to someone else. The bathroom in the storage building is always filthy. The office area is always filthy with garbage falling out of the trash cans onto the floor. There is a dumpster in the parking lot that is filthy with trash laying on the ground all around it. We moved out and went to another storage facility within three miles that rented us the same size unit, $10 a month less, with 1/2 for the first three months. Won't do business at this U Haul ever again.

PHILIP G.
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El cliente no dejó un comentario.

Ross M.
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Awesome team at Hickory Flat. Vehicle was in great shape.

Clay W.
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The representative was very understanding and cooperative.

Austin J.
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Jim was very nice and knowledgeable!

JAMES R. | Overall Experience |
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We’re very glad for choosing this location The staff were so nice and polite Thank you!

mary d. | Overall Experience |
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If fulfilled everything they offered.

Louis E.
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The folks at Hickory Flat are always great to work with I'm a repeat customer.

Ryan S.
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El cliente no dejó un comentario.

Jesse L.
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Truck had a water leak in the mom's attic area.

Nile H.
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El cliente no dejó un comentario.

Cynthia F.
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El cliente no dejó un comentario.

John P.
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Very easy check-in and check-out process. Truck was clean and ran fine. Would definitely use this location if needed!

Omid S.
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El cliente no dejó un comentario.

Robin G P. | Overall Experience |
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Such great customer service. Great lighting for evening hour visits. Highly recommended spot for storage of my horse trailer.

Mark S.
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Upon return of truck, we were approached by employee who was not wearing a mask. We did not feel comfortable. Truck was not thoroughly cleaned and we were charged for a hand cart that we did not use -- something to do with the sticker begin broken on the cart. We did receive a refund for the hand cart change. Previous rental with Haley at this location was much better than this experience.

charles H. | First Impressions |
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El cliente no dejó un comentario.

Justin M.
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The gentleman who helped me was very nice. The cab of the truck was fine. But The back of van smelled like someone had been smoking in it. I did see a crew member who was outside cleaning truck/Smoking cigarettes. I guess the smell came from him. I went to pick up my new sofa some I was pissed to Have to transport it in a truck that smelled like cigarettes.

Marc R.
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El cliente no dejó un comentario.

RICARDO P.
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James was extremely helpful and convivial. My experience was exceptional.

Chelsey F. | First Impressions |
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El cliente no dejó un comentario.

FREDERICK H.
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Nice people who work there

Michael R.
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El cliente no dejó un comentario.

Jerry C.
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Not one thing everyone was polite and helpful

GARY C.
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El cliente no dejó un comentario.

EMILY R.
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El cliente no dejó un comentario.

NANCY H.
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El cliente no dejó un comentario.

diane N.
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El cliente no dejó un comentario.

Kimberly M.
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El cliente no dejó un comentario.

carol h. | Overall Experience |
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Everyone there was very helpful.

ROBERT J.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Richard S. | First Impressions |
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El cliente no dejó un comentario.

Keith H.
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El cliente no dejó un comentario.

Donald W. | Overall Experience |
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El cliente no dejó un comentario.

Charlie F. | Overall Experience |
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El cliente no dejó un comentario.

NATHAN P.
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Keep doing what you're doing!

M Lore M. | Overall Experience |
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Found a huge dead rat 5-6 inches long and feces everywhere over everything!!!

MICHAEL P.
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El cliente no dejó un comentario.

Thomas L.
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El cliente no dejó un comentario.

John B.
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Original rental had no working A/C and had to bring it back. Was given a larger truck that was dirty. No apology or explanation or offer to help move the few items to the replacement truck.

STEPHEN C.
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El cliente no dejó un comentario.

woodstock p. | Overall Experience |
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El cliente no dejó un comentario.

Bradford A.
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El cliente no dejó un comentario.

DEWEY O.
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Always great service

David S.
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El cliente no dejó un comentario.

JACKQUES M.
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The entire team is fantastic. Helpful, personable, and I highly recommend them! We just completed a move, and their help and advice made it much easier!

Michelle L.
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I always have the very best experience at this U-Haul location. Everyone is extremely helpful and kind.

BRADLEY M.
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El cliente no dejó un comentario.

Gary P.
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Blankets were not available as reserved. All blankets were wet

Julie W.
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El cliente no dejó un comentario.

KIMBERLY L.
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El cliente no dejó un comentario.

DAVID J.
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Trailer worked great.

KAY P.
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Second rental from these good folks in the past 10 days and they are professional, courteous and any and all rentals I am involved with will be at this location.

James B.
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Super informative about the car dolly and very helpful.

DEANNE R.
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El cliente no dejó un comentario.

shawn M.
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Friendly and helpful staff

CHRISTOPHER T.
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El cliente no dejó un comentario.

PHYLLIS L.
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El cliente no dejó un comentario.

Aaron A.
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El cliente no dejó un comentario.

Elie D.
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El cliente no dejó un comentario.

James L.
Clasificación:

So I reserved a truck at a location in ball ground ga. When I got to the location the truck was not there. In fact they didn't have any trucks to rent out at that location. So then I was given a customer service number. They located a truck twenty minutes from the ball ground location. Mind you I have two people with me whom I paid to help me move the things I had to move. Because of the delay of driving to the first location to no avail. Then waiting on hold for customer service. Then driving to the second location to get the truck. I only had a limited amount of time remaining before my help had to meet other engagements. So they were able to help me load the truck but I had nobody to help me unload it. I worked late into the evening but I wasn't able to finish unloading the truck. Now I'm faced with extra charges for a second rental period. Oh well right things happen. I pay the extra fees for the second rental period and carry on with my life. Only to wake up this morning with another 52 dollar charge on my account from U-Haul. I did not agree to the extra charge nor do I deserve to pay extra when they cost me money by running me around to the wrong places.

ANDREW B. | Overall Experience |
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The elevator was broken 3 times during our stay and the place smells

NED L.
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El cliente no dejó un comentario.

JOHNNIE R.
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I returned in other place closer and man was nice

RACHEL W.
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El cliente no dejó un comentario.

Christa B.
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The uhual truck was great, but my reservation got rescheduled 9 times on the day I was supposed to pick it up. I also did not get it at 7AM like I reserved; instead I had to pick it up at a different location (after it auto rescheduled me 9 times) at 12:15PM. They did not send the text message that it got rescheduled either until after 7:00AM when I was already there to pick up the truck they apparently didn't have for me. They tried to get me to pick it up at 1:30pm in Atlanta (instead of Woodstock), but I had to talk to multiple people to get it earlier. It seems like there is a problem with the online system and that it allowed too many people to book trucks. It made my moving day a nightmare.

Michelle L. | First Impressions |
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Jim and Charles are great! I am thankful we chose your facility!

DENNIS S.
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The staff at the Hickory Flat, Canton, GA facility are polite, helpful and professional. We will continue to use their services going forward.

JEFFREY K.
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El cliente no dejó un comentario.

admir R.
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El cliente no dejó un comentario.

Pete S.
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El cliente no dejó un comentario.

Gary K.
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It would be nice under the present conditions with COVID-19 that they wore masks. Thank you

gary K.
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It would be nice under the current conditions COVID -19 if they wore masks.

MICHAELFRANCIS G.
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El cliente no dejó un comentario.

Sandra B. | First Impressions |
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Tristan was awesome. All of my questions were answered and he was helpful and patient. Great experience!

Kurt W.
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Great staff support when I picked it up and dropped it off

Robert G.
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El cliente no dejó un comentario.

LYNETTE H.
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El cliente no dejó un comentario.

Charles Matthew W. | Overall Experience |
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El cliente no dejó un comentario.

David B.
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Trailer was clean but had been used previously for hauling manure or something along those lines. Smelled pretty bad and as we were using the trailer to move a leather couch we took the extra time to air out and further clean the trailer before we could load our couch. We didn't realize the odor until arriving at our destination otherwise I am sure the representative would have swapped it for us.

MAX S.
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Excellent equipment, well trained and professional staff.

Natalie D.
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Horrible experience when the Worker called me, made me feel threatened. I will be calling corporate just FYI! I asked about turning the van in late (an hour) and was told that was fine. The man called and put me in tears saying he was going to call the cops and report it stolen. I'm beyond mad! This will be addressed. I rent all the time and am a great customer. Will not be treated this way! No man speaks to me this way

Scott P.
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Nothing. I appreciate the customer service from this location and only rent from this location.

Steve M.
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I could not believe how great the two guys working at this location supported me as a customer. I had a fuse out, fixed it, free. Would not take a tip either. Made sure everything was exactly as I needed and requested and was absolutely hassle free. If you need to use U Haul in the region, this would be the place.

WILLIAM B.
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Nice folks. Easy and quick! Very professional.

Justin L.
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El cliente no dejó un comentario.

Conner N.
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El cliente no dejó un comentario.

OSIEL C.
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Excellent Customer Service

Burke M.
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El cliente no dejó un comentario.

Bruce L.
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El cliente no dejó un comentario.

MICHAEL M.
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Truck was a GMC, so as typical, underpowered. Noticed several Ford's , so hopefully uhaul is switching more to Ford.

matt s. | Overall Experience |
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Very friendly staff, overall great experience

DANIEL H.
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Nothing. I was 100 % satisfied. Everything met my expectations!

ANTHONY Q.
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The truck ran very poor. And during a rainstorm the windshield wipers were shredded making it very unsafe to drive to myself and the drivers around me

Hugh H.
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Great job from Jim Hubbard on the hook-up and towing tips! Will be back!

Hunter J.
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El cliente no dejó un comentario.

TROY S.
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Great location, knowledgeable, professional staff. Worked with me to get the right trucks for the job.

TROY S.
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All facets of my rental were excellent, I will rent from this location again.

TROY S.
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Great location, friendly, professionals and knowledgeable.

TROY S.
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Very helpful, had 4 trucks from them all the employees I dealt with were professional, courteous and positive!

Anthony W.
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El cliente no dejó un comentario.

WILLIAM S.
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El cliente no dejó un comentario.

CATHY S.
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Truck air conditioning worked about 40% of the time. When the truck was hot the air did not work at all. The console where cup holders are got so hot that I could have made coffee in my Yeti of water. The owner was very nice. Mikee was fantastic! Helpful, great attitude, loaded all my many boxes in my car (multiple trips), suggested alternate ways to use boxes when what I needed was not in stock, friendly and very willing to show me things about the truck since I never drove one before.

james r. | Overall Experience |
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El cliente no dejó un comentario.

Len S. | Overall Experience |
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was very nice but every storage the person gave me was an issue not available or damaged. did not get a storage unit. Thank you. singh

matt s. | First Impressions |
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Great customer experience, very friendly staff

Elizabeth A. | Overall Experience |
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My chief complaint is the broken elevator. To facilitate a client's access to his/her unit, management left the hall doors unlocked -- so much for the security of my belongings and my safety.

Harold D. | Overall Experience |
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El cliente no dejó un comentario.

Lisa R. | First Impressions |
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El cliente no dejó un comentario.

nickolas w. | Overall Experience |
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El cliente no dejó un comentario.

STEPHANIE I. | Overall Experience |
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Thanks guys for everything!!

SELENE G. | Overall Experience |
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Do wish there was a better bait system for mice/rats when we moved out of our unit there were lots of feces and several items had been destroyed due to being chewed otherwise we were very pleased with our unit for over 6 years! thank you!

Boyd H. | Overall Experience |
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El cliente no dejó un comentario.

Bruce R. | Overall Experience |
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El cliente no dejó un comentario.

ROGER O. | First Impressions |
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Very helpful advisor. Quick and easy check in.

Marla C. | Overall Experience |
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The staff couldn’t have been nicer and more helpful to me during my 2 month moving process which included a storage unit, 2 trucks and many boxes. Great service!

BRIDGET M. | Overall Experience |
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Staff is GREAT!

Judy M. | Overall Experience |
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All staff are very friendly and helpful. Great to deal with.

john e. | Overall Experience |
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We did have one problem. The elevator was stuck and I had to use cell phone to call fire department since staff would not respond to alarm. I don't think that employee is still with you.

Harry C. | First Impressions |
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Cost to high. Returned two hours late but still charged for a full 2nd day. Should be prorated

LISA F. | Overall Experience |
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Great location!

carl r. | Overall Experience |
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Always very helpful and easy to work with. Great place to rent moving trucks and storage units.

Michael B. | Overall Experience |
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The general manager Radcliff ruined the entire experience. The rest of the staff are friendly and knowledgeable.

John L. | Overall Experience |
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Wonderful and helpful staff. Lots of choices for storage.

MATT J. | Overall Experience |
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The price increments every year made it too expensive to keep. The price is too high and continues to increase. No more storage facilities for me. The interior of my unit was always dirty.

John L. | First Impressions |
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Great customer service and understanding of our immediate needs for storage, and change of dropoff location for Uhaul truck. Thanks, Haley, and team for your excellent support.

Kenneth H. | Overall Experience |
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Great service!

Keith J. | Overall Experience |
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Dirty, temperature not kept,

KENNETH K. | Overall Experience |
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Great experience, all went well.

Gayle V. | Overall Experience |
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everyone was so helpful, they had all kinds of items to help with moving. we took advantage of those items, including TV box and boxes for moving special glass wear. Thank You

MARLIN T. | Overall Experience |
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Temperature during summer is kept a little too warm.

Nancy E. | Overall Experience |
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Our moving experience was made so much easier by using storage units at this U-Haul facility. The staff was very friendly and always helpful and access to our units was so convenient. Highly recommend

Barry D. | Overall Experience |
Clasificación:

Poor customer service (Jim is an idiot) had several issue with this guy. Storage room 487 leaked rusty water on my $1800.00 king size mattress and ruined it. I had to take it to the dump. Very angry.

Jose R. | Overall Experience |
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This location was the best.

connie s. | Overall Experience |
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Great experience. Very friendly people. The only down side would have to be the price. i have another storage unit now that is not very far away and is $50 less and is just as secure, well lite,etc.

James D. | First Impressions |
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Friendly and professional.

KENneth K. | First Impressions |
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Got what I needed in a timely fashion from some friendly staff.

Laura H. | Overall Experience |
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The manager Haley was very helpful and her customer service was exceptional! I will recommend this location whenever possible.

Kimberly C. | Overall Experience |
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I was so happy to get out of that place it was unbelievable, I would never recommend it to anybody! Seriously, the most unprofessional people I've ever met.

Joann S. | First Impressions |
Clasificación:

Both Haley and Brian were very professional, friendly and helpful. I highly recommend!

Jeffrey O. | First Impressions |
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Very nice and excellent

MICHELE Y. | First Impressions |
Clasificación:

The guys are the most helpful, respectful, friendly, professional folks I've ever dealt with with uhaul and any storage facility. They turned our horrible move into a delightful ending.

Michael R. | Overall Experience |
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The team members at this location are always the best! They truly believe they are there to help the customer and make our experience better.

Jeffrey H. | Overall Experience |
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Great staff! Always friendly and helpful!

ELIZABETH D. | Overall Experience |
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I was very impressed with how clean the facility was maintained...all staff very helpful: excellent, excellent customer service!

james p. | Overall Experience |
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When we moved out we found an extreme amount of mouse droppings all over our furniture and boxes. We had no food products stored. If not for this all of our ratings would be "yes" and excellent.

Jennifer L. | Overall Experience |
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Haley and Jim were extremely helpful to me, specifically. I can't imagine a more well run establishment. THANK YOU!

Ida W. | Reservation |
Clasificación:

Brian was fantastic. I called in a couple of times before I got there. He was extremely helpful, professional, and had such a great attitude. Brian is definitely employee of the year material.

Denice U. | Overall Experience |
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James and Haley are very helpful. They set the bar for best in class.

Michael L. | Overall Experience |
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great experience!

Frank C. | Overall Experience |
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Good safe clean storage

NANCY P. | Overall Experience |
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Met our needs and was very helpful in assisting me.

THOMAS S. | Overall Experience |
Clasificación:

no prorating a ending lease is a negative so I can't give more than 3 stars

JERYL J. | Overall Experience |
Clasificación:

thanks, for your help.

Julie S. | Overall Experience |
Clasificación:

Very helpful

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