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Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.
Matias is really cordial and helpful. Good asset and good responder
The manager, Matt at this facility is top notch. Great customer service and always helpful.
Cynthia was a huge help. She was great and got me out of a pinch. Thank you
The staff at this location are knowledgeable and friendly, had no issues at all.
I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!
Very very clean facility, impressive!!!!!
Fantastic customer service and friendly staff.
Very clean facility. Friendly staff. Totally recommend this facility
Matias runs a tight ship.
Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.
Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalil
Great experience all around.
Staff was great.
Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.
I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!
Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.
Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!
I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!
all good
Friendly staff and always answer all my questions
Great costomer service
very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back
The best facility. Extraordinary services.
They are doing fine
excellent
Friendly staff. Clean facility.
During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!
Nice experience
Matius was great to work with. A true asset to the business.
Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.
Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!
The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.
N/A
Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.
Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.
Very smooth transaction and I couldn't feel better about it. Matt's a great guy.
I received good service from this facilit.
Matias was very attentive and helpful
Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.
Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.
Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!
I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.
I had the opportunity to interact with all the staff and they were all outstanding!
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent
Matt really focused on our needs and made sure we got what we wanted.
The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.
Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.
15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.
good experience.
Amazing customer service. Everyone I interacted with was super helpful and friendly.
I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!
Great service
People there are friendly and very helpful.
HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.
Great Service...
Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.
