Customer Reviews for U-Haul Moving & Storage of Hendersonville

2,055 reviews

1500 Airport Rd   Hendersonville, NC 28792

(828) 233-5017

View Facility Map

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(828) 233-5017

1500 Airport Rd
Hendersonville, NC 28792

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lou Leonzio  |  Overall Experience 
Rating:
5.0

The lady working at the counter was great and she came out to make sure everything was as it was supposed to be. She also had wonderful customer service skills and I will use this place first from now on.

DAMIEN LUCE 
Rating:
5.0

Customer did not leave a comment.

Ronald Beaver 
Rating:
2.0

Location was closed, even though it was normal business hours. They overcharged our account for extra days that were removed due to overcharges by the district manager. Why account was not flagged by district manager or multiple customer service calls / complaints I don't know.

mark durling 
Rating:
5.0

Customer did not leave a comment.

Mick Childers  |  Overall Experience 
Rating:
1.0

Store closed early due to lack of personnel and weather.had to leave the trailer outside unattended.

FRED and 
Rating:
3.0

App didnt work when I first got there so that was frustrating but it came around.

Brandon King 
Rating:
4.0

There was no oil or transmission fluid in the vehicle. We did not bother to check it, presuming it had been done. This out our travel plans behind, causing us to be half a day late on the return of the van and incur the cost of the oil and fluids.

Casey Bunton 
Rating:
5.0

Did not have the size we needed but gave us the next truck larger for the same price. I feel they wanted our service and I appreciated the bigger truck for the price of the smaller one.

Anna White 
Rating:
5.0

Customer did not leave a comment.

Gary Boone 
Rating:
4.0

Customer did not leave a comment.

Richard Wilson 
Rating:
5.0

Great team

Steven Carson 
Rating:
5.0

Customer did not leave a comment.

Oshamar Williams 
Rating:
5.0

The 4 X 8 enclosed trailer was taken off of my truck without me having to exit my vehicle. Excellent service.

Matt Pfister 
Rating:
5.0

the vehicle needed brake repairs, every time i braked it shook.

Steven agneta 
Rating:
5.0

Customer did not leave a comment.

wayne crosbie 
Rating:
5.0

The lights would go off if I was working in my unit to long without going in the hall.

Jennifer Ammacher  |  Overall Experience 
Rating:
5.0

The lady that helped me was super! Everything was ready when I arrived and the whole process was handled very professionally and friendly.

Melody Donlin 
Rating:
4.0

Customer did not leave a comment.

Uwe Woestendiek 
Rating:
4.0

Customer did not leave a comment.

Dakota Southern 
Rating:
2.0

Very poor service. It seemed we were interrupting their Saturday afternoon.

Greg Mooney 
Rating:
4.0

Customer did not leave a comment.

Suzanne Blas 
Rating:
5.0

Customer did not leave a comment.

Angela Gipson 
Rating:
5.0

Customer did not leave a comment.

EDWARD COLE 
Rating:
5.0

Customer did not leave a comment.

Dinah Macomson 
Rating:
3.0

The 5x9 ramp trailer blew out bearing in Perry GA causing us extreme stress. Had to stay in local hotel overnite until replacement trailer cools be located. I really don't know if this could've been avoided in advance before we rented it.

mike schmidt 
Rating:
5.0

Zack, was great and my wife a I loved the this young man. He was so helpful and made our rental so easy, we will recommend at they call Zack about any moving and rental equipment.

William McMinn 
Rating:
5.0

Customer did not leave a comment.

Bonnie Smith 
Rating:
3.0

Truck had no cruise control USB port, the check engine light came on, and the gear shift was wonky loose. Last U-Haul we rented back in July the AC went out. After being charged and additional $114.00 for mileage ($1.00 per mile) on a trip and price that was already set. Last time we were charged $87.00 for gas on a tank that was only half full when we got it. I will NEVER USE U-HAUL AGAIN.

Tanya Hepburn 
Rating:
5.0

Customer did not leave a comment.

Ruth Holbert 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ramsey 
Rating:
5.0

Customer did not leave a comment.

Gaylord Jones 
Rating:
4.0

Customer did not leave a comment.

James Shipman 
Rating:
5.0

Customer did not leave a comment.

Magda Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Merrill 
Rating:
3.0

Customer did not leave a comment.

Chris Cox 
Rating:
3.0

Overall the experience was good. The dealers are very different, due to their primary business … gas station, storage facility, etc. I’ve found better attention to safety detail from dealers that have an automotive business format. Regardless ask questions , and assist with the trailer hook up..

Ryan Stepp 
Rating:
5.0

Customer did not leave a comment.

GARY TRAMMELL 
Rating:
5.0

Customer did not leave a comment.

Michael Burtner 
Rating:
5.0

I was charged a mile more than I should have been. The starting mileage was one mile higher than noted on my receipt. I should have asked the gas mileage as I returned the vehicle with too much fuel and also had to pay the extra mileage...should be a trade off. There used to be miles included or better mileage prices. Couldn't find a better customer service rep though! Awesome.

Marion Bachand 
Rating:
5.0

Customer did not leave a comment.

Gerald Byrnes 
Rating:
1.0

Online rental option probably took more time for pickup than just showing up and going through the rental process. Return process was less than streamlined

Corey Medlin 
Rating:
5.0

Customer did not leave a comment.

Jana Charvat 
Rating:
5.0

Customer did not leave a comment.

DAVID HINTZ 
Rating:
3.0

Trailer shook continuously when brought up to 55mph. Location closed early on the day I needed the trailer, requiring me to change my schedule to pick it up earlier. I was not informed of the fee for drop-off after hours despite discussing my intentions multiple times. The app needed to avoid the fee was completely useless due to software bugs. I only avoided the exorbitant fee because customer service put a fee waiver on my account once they confirmed the app wasn't working.

Jacob Ashman 
Rating:
5.0

Customer did not leave a comment.

Troy Schurter 
Rating:
5.0

Customer did not leave a comment.

Susie Fair  |  Overall Experience 
Rating:
1.0

It is not all employees the guy in the afternoon is great , but the group of 3 wasn't that good , very disrespectful and bad they said my uhaul was for 1115 and I put on the order for 9 am I lost a lot of time.

Jorge Burbara Handal 
Rating:
4.0

All good! Great service!

William Plam 
Rating:
5.0

Amazing Customer service. Only issue was visor on driver side was broken and hanging down. Possibly a leak in roof as some of my belongings had much water on them, in them. Great team here!!!

Mel'Lissa Rosbough 
Rating:
1.0

Trailer hadnt been swept out, still had a ratchet strap left in it from previous renter. Towed trailer home, and then to my storage unit. Loaded it up and only then realized that one of the tires had practically no air in it.

Maria Karkos-Ford 
Rating:
5.0

Friendly and knowledgeable staff. Various options of trailers to rent.

Pamela Presley 
Rating:
4.0

Customer did not leave a comment.

Larry Lynn 
Rating:
5.0

Customer did not leave a comment.

jeff kocha 
Rating:
5.0

Customer did not leave a comment.

John Gerni 
Rating:
1.0

When I picked up the truck it had 1/4 of a tank of gas. The receipt said 3/4's of a tank. The person there told me he knew it was only 1/4 and would change it. When I returned the truck it had over 1/4 of a tank of gas. When I got home and received the receipt I was charged $51.75 for a gas charge. I have contacted where I returned the truck and they said they could do nothing about it. the truck ran fine and I had no issues with the rental other than this fuel charge. My advise is to make sure everything is well documented or you will be out of luck if there is a problem.

Steve Martin 
Rating:
5.0

Customer did not leave a comment.

jeffery rine 
Rating:
5.0

Customer did not leave a comment.

jeffery rine 
Rating:
5.0

Customer did not leave a comment.

alex almanza  |  Overall Experience 
Rating:
5.0

The gentleman working It was very helpful and turn a complicated situation I had encountered with U-Haul a look like he could run to place though

Christopher Robinson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Kandimba 
Rating:
5.0

Customer did not leave a comment.

Christopher Sealy 
Rating:
4.0

I think the “disc lock” rule is ridiculous and I don’t understand it, BUT if that’s something so needed, it should be in bold lettering/advanced notice that uhaul requires this “disc lock”. I wasted my money on a lock that wasn’t “acceptable” and now have to make another trip out to the storage unit just to buy and change the lock. That would be my only complaint. Love the online move in process aside from that.

Kelsey Soper  |  Online Move In 
Rating:
5.0

Jessica was professional & polite. Well done!

linda wesson  |  Overall Experience 
Rating:
3.0

Fix your app!! This is not a local issue...however trying to use this app that would not load wasted almost 2 hours of my time. I will NEVER use this app again to pick up or return during closing hours.

Christopher Griffin 
Rating:
5.0

Customer did not leave a comment.

Brenda Venegas  |  Overall Experience 
Rating:
5.0

I look the people to that help me out

Melissa Hooten  |  Overall Experience 
Rating:
5.0

No improvements needed. Zach, the manager and his coworker, I cannot remember her name were incredibly kind, helpful and knowledgeable. I would highly recommend this location and your team there to anyone. Thank you for everything you did to help me get home.

Alicia Nackley 
Rating:
5.0

Customer did not leave a comment.

Wesley Grigsby 
Rating:
5.0

Customer did not leave a comment.

Elyce Bender 
Rating:
5.0

Great customer service and a very safe area. Had the smallest unit which I thought was a little pricey and $67 a month but otherwise completely satisfied.

Karen Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Denton 
Rating:
4.0

Customer did not leave a comment.

Roger Weaver 
Rating:
5.0

Nothing

Tim Smallwood 
Rating:
5.0

Customer service was great and the vehicle clean and ran very well! Thank-you!

Susan Lay 
Rating:
5.0

Customer did not leave a comment.

Thomas Beeker 
Rating:
5.0

Safe friendly environment. ❤️

SABRA LOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Les Foss 
Rating:
4.0

Customer did not leave a comment.

Wendy Michel  |  Overall Experience 
Rating:
3.0

The truck had a rattling noise that sounded pretty bad. We forgot to tell the employees but they surely know as they drive it. Your displayed rates are misleading. For three hours of local use, including gas, it was over $100. So much for your $19.99 nonsense. You don't refund for unopened blankets or the overage of gas, which is pretty much gouging the customer. We feel ripped off. I'll be sharing the same on Yelp.

Janet Thew 
Rating:
5.0

Customer did not leave a comment.

Wayne Herrick 
Rating:
5.0

Customer did not leave a comment.

Shay Mcneal  |  First Impressions 
Rating:
5.0

👍

ELIER GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Doerksen 
Rating:
5.0

Customer did not leave a comment.

Thomas Van Autreve 
Rating:
3.0

Still haven’t received our receipt that was going to be emailed to us.

David Daniels 
Rating:
5.0

Thank you for excellent service. God's blessings to you all

Patrick Ballard 
Rating:
5.0

Customer did not leave a comment.

Mick Childers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene Secord  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Agen 
Rating:
5.0

Customer did not leave a comment.

Lane Blackwell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivanna Knox 
Rating:
3.0

Customer did not leave a comment.

Ricky Grubbs 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sanders  |  First Impressions 
Rating:
1.0

My unit was hit and the door was ripped off. They secured my door with additional locks but there was damage to a lot of my stuff so to the door not being in line with the building. To make matters worse no one called to let me know that my unit was damaged. I was not given the opportunity to move units or anything to stop damage from spiders and mice. My wood furniture has white mold on it. This was extremely poor service. Will not use this facility ever again

Amy Arredondo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Verbeke 
Rating:
5.0

The truck was clean but was low on brake fluid and we lost almost all braking power.

Kellie May 
Rating:
5.0

Customer did not leave a comment.

Joshua Lodico 
Rating:
5.0

Customer did not leave a comment.

Tiffany Wood  |  Overall Experience 
Rating:
5.0

Friendly, quick and easy. Great place.

MARC EVANS 
Rating:
5.0

Great Service

Steve Gregory 
Rating:
4.0

Good experience.

gary stephenson 
Rating:
2.0

Missing knob on crank windows, charged for fuel when I brought it back with what I picked it up with, terrible smell inside cab, had to cancel moving boxes cause cashier forgot to give them to me, still waiting on refund for that. All in all, uhaul is a ripoff

Keisha Gilbert 
Rating:
4.0

Customer did not leave a comment.

Carl Von Schummer 
Rating:
5.0

The same person rented the 10 x 10 unit and checked me out when I was finished with the 10 x 10 unit. He was helpful and friendly. I think his name is Zachary (red hair). My experience with U-Haul made my move much easier and I would recommend U-Haul to all my friends and family!!

Richard Schafer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Bumford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Gillespie 
Rating:
5.0

People working at Hendersonville U-haul on Airport Rd were very nice and helpful. Definitely recommend!

Isabel George 
Rating:
1.0

1/2 my belongings got soaked by an overnight rain. Both front corners of 10 ft truck. Personell took an incident report and said that UHAUL would call within 48 hours. I am still waiting. The claims like also is a joke. I know that they put the truck right back on the line..., just like the last guy did.

julie criss 
Rating:
5.0

Customer did not leave a comment.

Kristie Hale 
Rating:
5.0

Customer did not leave a comment.

GENE MAGRUDER 
Rating:
5.0

Very friendly and helpful

Melissa Brown  |  Online Move In 
Rating:
5.0

Rep was extremely friendly and helpful.

Millisa Brown 
Rating:
3.0

My U-Haul pickup location was changed the morning of my reservation. I had to drive 27 miles, one way, to pick it up. Though I was given an extra day, I was not given enough miles to cover the basic travel of my now, longer commute. I ended up having to pay additional fees for going over my allotted mileage. I will be contacting U-Haul for a refund.

Kelly Thomas 
Rating:
5.0

Nothing everything was great

Jay Spencer 
Rating:
4.0

Customer did not leave a comment.

Edward Defort 
Rating:
5.0

The staff were very knowledgeable and actually had smiles on their faces! Lately customer service everywhere has not been up to par.

Karen Benson  |  First Impressions 
Rating:
5.0

Professional, friendly, & informational

AARON LONDON  |  First Impressions 
Rating:
5.0

Your placing charges on hold sucks. We will have waited 12 days including two weekends for your pend- ing charges to clear our banks. We will survive. But I suggest that others pay cash to avoid your debit/credit games. Meanwhile we had to endure $694.15 being withheld by our banks which made havoc with our balances.

Charles Myers 
Rating:
5.0

Customer did not leave a comment.

ELIER GARCIA 
Rating:
5.0

Quick, thorough, professional.

David Blackburn 
Rating:
4.0

Busy location. Entirely helpful, but had to wait quite a while.

Chris Velkover 
Rating:
5.0

Courteous, professional and very competent. A pleasure to work with.

STEVEN HORNE  |  Overall Experience 
Rating:
4.0

It was awesome. The Pisqua Forest location could stand to learn the lesson.

Tammy Hallinen 
Rating:
3.0

Customer did not leave a comment.

Blais Mascitelli 
Rating:
3.0

I was charged $82.72 to drive this vehicle for 18 miles and bringing it back earlier than I planned. I had no idea it would cost that much. I was not impressed with the staff. They are a bit lacking in the explaining department.

Judith Purdee 
Rating:
5.0

Great staff

Anna Mobley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Jaburg  |  Overall Experience 
Rating:
5.0

Customer Service was excellent. Super friendly and helpful.

Lynn Wilkie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Franklin Pipes 
Rating:
5.0

Customer did not leave a comment.

Kendall Courtney 
Rating:
4.0

Customer did not leave a comment.

cathrine godwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Lauderdale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA DUNHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Pitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GOMPF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabine Johns  |  Overall Experience 
Rating:
5.0

We rented a unit for 13 months and didn't open it until we were ready to move into our new house. Everything was dry, free from rodents and bugs, just a little dusty which is to be expected. I will definitely use this one in the future.

Wade Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Jamerson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn Eckmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin Hutchins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rodney Young  |  Overall Experience 
Rating:
5.0

Wonderful, clean, and safe facility!

Macon Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Mcminn  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TRACEY CARSWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby Hensch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Krawiec  |  Overall Experience 
Rating:
5.0

This Uhaul location is the best location I’ve EVER been to. The manager and her staff members are EVERYTHING! I would recommend this location to anyone and everyone!

Damon Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melita Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYA SNYDER  |  Overall Experience 
Rating:
5.0

The office staff for this U-Haul location were the kindness, friendliest individuals I have had the pleasure of working with in many many years. I recommend this facility 5 stars.

Billie Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ida buckley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

diane keeter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACEY CARSWELL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Marshall  |  Overall Experience 
Rating:
3.0

It's nice to have a storage unit inside a coded gate. The units could benefit with a actual light inside of them. My payment increased for no reason after like 2 months which was very disappointing.

Mercedes Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Giddings  |  Online Move In 
Rating:
5.0

Great people and a nice facility. Staff could not have been more helpful and accommodating. This is my new "go-to" place.

Barry Dykes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teketa Rudisill  |  First Impressions 
Rating:
5.0

Very impressed with the quality of service and the cleaning of the facility before putting my things inside the storage. Restrooms facilities impecable and smell fresh. Overall excellent!

eva portillo  |  First Impressions 
Rating:
3.0

W

Joan Saniuk  |  Overall Experience 
Rating:
4.0

Ya’ll helped us transition our living situation for 2 years. And in that whole time the price only went up once. We did have a few glitches with payments once or twice but the problems were solved pretty quickly. Overall very happy!

jennelle berkley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD MCNEIL  |  Overall Experience 
Rating:
4.0

Was very satisfied with customer service and will definitely tell anybody moving or in need of storage about this place ! The employees were very helpful !

Roberta Mcclure  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC RUTHERFURD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel McKelvey  |  Overall Experience 
Rating:
3.0

The price posted on the wall for a 10x10 ($114.95) was not what I was charged ($123.65). Post what the actual price is.period. I would like a refund of the difference for May through September.

Troy Tally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff draughon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Tomlinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN RUSSELL  |  First Impressions 
Rating:
5.0

Jean went above and beyond to help me. Amazing service! Exceptional customer service!

Amy Arredondo  |  First Impressions 
Rating:
5.0

Jean was wonderful very professional and friendly and made my first time experience great.

Robin Reese  |  First Impressions 
Rating:
4.0

Jean and staff are very nice folks

Benjamin Magee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Mcmahan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Turell Barber  |  First Impressions 
Rating:
5.0

Great place and prices,I’ll be using them again

Tasha Parks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Metcalf  |  First Impressions 
Rating:
5.0

Nice People

Jack Tomlinson  |  First Impressions 
Rating:
5.0

The staff were particularly engaging, welcoming, and helpful beyond my expectation.

Robert Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya Waldron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamia Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cyndi Altman  |  Overall Experience 
Rating:
5.0

Staff friendly, site clean and accommodations excellent!

Angell Calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Peoples  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brianny Yaple  |  Overall Experience 
Rating:
4.0

The only issue I had was not being able to drop off uhaul trailer where storage unit was.

SIOUXZEN WHITECLOUD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Saniuk  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Thank you.

Tokisha Ingram  |  First Impressions 
Rating:
5.0

Excellent staff- very helpful and accommodating!

Michelle Malito-Enter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedes Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ammacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie martinsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Spalding  |  Overall Experience 
Rating:
1.0

The worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago

Gwen Vogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Lawing  |  Overall Experience 
Rating:
5.0

Jean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.

Cameron Evans  |  First Impressions 
Rating:
4.0

We thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!

Thomas Peoples  |  First Impressions 
Rating:
5.0

Best storeage ever

MATHIAS ATEM  |  First Impressions 
Rating:
5.0

Jean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.

james lynch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gloria Gaffney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Spalding  |  First Impressions 
Rating:
5.0

The best!

Rob Branson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Long  |  Online Move In 
Rating:
3.0

I've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.

Laura Cook  |  First Impressions 
Rating:
5.0

None

Tammy Hoewischer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Villeponteaux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor Carter  |  Overall Experience 
Rating:
5.0

Very friendly staff and units were clean.

Ronnie Owen  |  First Impressions 
Rating:
5.0

Great facility. Clean and secure. William was great - found me the perfect space for my needs. Highly recommended.

William West  |  Overall Experience 
Rating:
5.0

Jean went above and beyond to be helpful. Can't express my appreciation enough!

Deborah Gentry  |  Online Move In 
Rating:
5.0

Zachary was patient, kind and professional We loved him. William was helpful too.

PETER VAN HOOF  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Donaldson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BOB BURDETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Morgan  |  Online Move In 
Rating:
5.0

I really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park

CHRISTIANE PARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Fatland  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable ....

Magdalena Serna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen Doane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Cabral  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane STEPHENS  |  First Impressions 
Rating:
5.0

I'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.

Taylor Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Letson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darcey Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary E Spies  |  First Impressions 
Rating:
5.0

William is great.

William West  |  First Impressions 
Rating:
5.0

I can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.

Richard Lee  |  Overall Experience 
Rating:
5.0

The employees at this location were an absolute pleasure to work with.

Elijah Sajia  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Frank Barr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Janis  |  Overall Experience 
Rating:
5.0

Flera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.

Steven Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatyana Guidry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Krawiec  |  First Impressions 
Rating:
5.0

The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.

John DeAngelo  |  First Impressions 
Rating:
4.0

Flo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well

brad brockman  |  First Impressions 
Rating:
5.0

Exceptional customer service!

Jacqueline Scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN ROBBINS  |  Overall Experience 
Rating:
5.0

Thanks for smooth process and helpfulness.

Jackie Breffle  |  First Impressions 
Rating:
5.0

Todo bien

Feliciano Moran Moran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Sansbury  |  First Impressions 
Rating:
4.0

The remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!

PENNY BARBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Clark  |  First Impressions 
Rating:
5.0

Jean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.

Gregory Spalding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen Vogel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tatyana Guidry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Graham  |  First Impressions 
Rating:
5.0

Jean was great.

RYAN NASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA CONWAY  |  First Impressions 
Rating:
5.0

Such nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available

marta ANDERSON  |  Overall Experience 
Rating:
5.0

Very nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!

James Yurick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NIKOLAS KEEFER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Titel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Back On Track Oliver  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheryl Hagan  |  Overall Experience 
Rating:
4.0

Very efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.

SUSAN DOONER  |  First Impressions 
Rating:
5.0

User-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.

Colin Swaney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBIN SKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN WORLD ADOPTION  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN WORLD ADOPTION  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie lelie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul gildertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zachary bancroft  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Smallwood  |  First Impressions 
Rating:
5.0

Ellinore was great and super helpful. Great can do attitude

John Ramer  |  Overall Experience 
Rating:
5.0

The staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I’m surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!

Janice Moore  |  First Impressions 
Rating:
5.0

Obtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.

Amber Glisson  |  Overall Experience 
Rating:
2.0

Had stuff in the unit for three days and everything was covered in rat dodo.

Darius Powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wilma bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDDY DUNGY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebacca Blake  |  First Impressions 
Rating:
5.0

Staff friendly and efficiency.

Dallas Owens  |  First Impressions 
Rating:
5.0

I have been a renter for many years now and have always had helpful service.

Lori Eaton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mary harris  |  Overall Experience 
Rating:
5.0

Easy to set up and the staff was very knowledgeable and helpful.

Amber Glisson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NONI STANUSH  |  Overall Experience 
Rating:
5.0

Had a tremendous amount of mice poop on things

LINDA G. PATTERSON  |  Overall Experience 
Rating:
5.0

helpful, clean, and polite.

John Livesey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REBECCA CONWAY  |  Overall Experience 
Rating:
5.0

I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.

Norma Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN DRISKILL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary bezilla  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

delores bunch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia Ritchey  |  Online Move In 
Rating:
5.0

It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.

Marcia Shore  |  Overall Experience 
Rating:
5.0

A very nice lady helped me and she was kind and helpful.

Norma Neal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL POLITO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David sternal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY REECE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Carachure  |  Online Move In 
Rating:
3.0

The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Kimberley Brockington  |  Overall Experience 
Rating:
5.0

Ellinoire was just the best to my wife and me.

Nick Smith  |  Online Move In 
Rating:
5.0

Smooth, easy and quick.

DANIEL POLITO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY WERKHOVEN  |  Overall Experience 
Rating:
5.0

Great Customer Service!

damond davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Rosauer  |  Overall Experience 
Rating:
5.0

No complaints. The storage fulfilled my expectations.

Kenneth Romie  |  Overall Experience 
Rating:
5.0

Eleanor and the staff at the facility are awesome and very helpful

JOHNNY REECE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Ebert  |  Overall Experience 
Rating:
5.0

This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.

Mark Morse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Rosauer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Ebert  |  First Impressions 
Rating:
5.0

I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.

Richard Pulsifer  |  Overall Experience 
Rating:
5.0

Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.

Donald Luy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILIP FURINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia pulsifer  |  Overall Experience 
Rating:
3.0

The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate

MARGARET MACKEY  |  Overall Experience 
Rating:
1.0

First of all I was supposed to get one month of storage free. I didn’t ask for climate controlled storage but that’s what they put me in at $104 a month. I was tired from moving and didn’t notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I’m no longer using the storage space. Now I’m still trying to get a refund. The facility is nice but the business practices are not.

Leah Crisp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda jones  |  Overall Experience 
Rating:
5.0

Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.

Natalie Mangas  |  Overall Experience 
Rating:
5.0

I would use again

oseph McCarson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARGARET MACKEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda jones  |  First Impressions 
Rating:
5.0

Awesome customer service and satisfaction

Jason Christle  |  First Impressions 
Rating:
4.0

Nice and clean facility. Management was helpful. Refund from not using second unit was quick.

Joan Herrington  |  First Impressions 
Rating:
5.0

I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move

Joseph Nicholls  |  Overall Experience 
Rating:
5.0

Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

Joseph Nicholls  |  First Impressions 
Rating:
5.0

The staff could not have been nicer and more efficient. Would definitely recommend!

Cindy Cain  |  Overall Experience 
Rating:
1.0

Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

spencer milline  |  Overall Experience 
Rating:
5.0

really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Constance Pfingstag  |  First Impressions 
Rating:
5.0

Excellent customer service!!!

Kari Baldwin  |  First Impressions 
Rating:
5.0

The staff was very pleasant and professional, A+ rating

SANDRA CANTY  |  Overall Experience 
Rating:
5.0

Really liked the convenience of the remotes to get thru the gate.

Craig Burroughs  |  Overall Experience 
Rating:
5.0

Great experience

Eric Airhart  |  Overall Experience 
Rating:
5.0

This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

patricia starnes  |  Overall Experience 
Rating:
4.0

My experience from start to finish was very good.

Carol Baswell  |  Overall Experience 
Rating:
5.0

Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean

bill sinclair  |  First Impressions 
Rating:
5.0

very pleased

Richard Jundanian  |  Overall Experience 
Rating:
5.0

The staff were friendly and very nice.

Tom Devine  |  Overall Experience 
Rating:
5.0

Excellent facility with great employees.

Ward Sandahl  |  Overall Experience 
Rating:
5.0

Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Craig Burroughs  |  First Impressions 
Rating:
1.0

Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Michael Edwards  |  Overall Experience 
Rating:
2.0

Poor gate usage.

Terry Kirkland  |  First Impressions 
Rating:
3.0

Staff was very friendly and helpful

TAMI BINGAMAN  |  Overall Experience 
Rating:
5.0

Eleanor is very professional and helpful. Thank you.

Carol Baswell  |  First Impressions 
Rating:
1.0

The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

TAMI BINGAMAN  |  First Impressions 
Rating:
5.0

Good

Kyla KIMBROUGH  |  First Impressions 
Rating:
5.0

Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

Angela Harvey  |  Overall Experience 
Rating:
5.0

Great

robert caruso  |  First Impressions 
Rating:
5.0

All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

MARCIA COKER  |  Overall Experience 
Rating:
5.0

Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Patti Beckert  |  First Impressions 
Rating:
5.0

Everyone was pleasant, courteous, and very helpful.

Kimberly H Lauer  |  First Impressions 
Rating:
5.0

Prompt, courteous, clean.

Jerry Titel  |  First Impressions 
Rating:
5.0

My experience overall with all the employees was excellent.

Joseph Suarez  |  Overall Experience 
Rating:
5.0

You served our needs very well during a difficult transition time. Thank You

Robert Allison  |  Overall Experience 
Rating:
5.0

Ellinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Travis Pisani  |  Overall Experience 
Rating:
5.0

Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Christopher Hill  |  Overall Experience 
Rating:
5.0

I like it when your treated with respect and friendly service

Ricardo Valenciano  |  Overall Experience 
Rating:
3.0

Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

Randy Swing  |  Overall Experience 
Rating:
4.0

Used this facility for over two years.

LLOYD COREN JR  |  Overall Experience 
Rating:
5.0

Well maintained facility.

SOU WEI BRUNE FORD  |  Overall Experience 
Rating:
4.0

The staff is always very professional, friendly and very helpful.

JEROME WILLIAMS  |  Overall Experience 
Rating:
5.0

A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Eugene Jung  |  Reservation 
Rating:
4.0

Nothing negative

Brent Werner  |  Overall Experience 
Rating:
1.0

Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

Bartow Shaw  |  Overall Experience 
Rating:
5.0

Very helpful staff. Found just the right unit.

jeff loiterman  |  Reservation 
Rating:
4.0

Will use and recommend again.

Kathi Traynor  |  Overall Experience 
Rating:
5.0

Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Alex Vickroy  |  Reservation 
Rating:
5.0

First rate service from top to bottom, Will definitely go with them again.

Eric Larson  |  Reservation 
Rating:
2.0

Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

SHARON PATTON  |  Overall Experience 
Rating:
5.0

All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

Sonya Matthews  |  Overall Experience 
Rating:
4.0

Courteous, polite, an helpful

DAVID COAKLEY  |  Overall Experience 
Rating:
5.0

The Public Restroom clean beyond description,..seriously, it was VERY clean!

Charles Gray  |  Overall Experience 
Rating:
5.0

very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

james beaudoin  |  Overall Experience 
Rating:
3.0

good service

GARY OUDERKIRK  |  Overall Experience 
Rating:
5.0

Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Ricardo Valenciano  |  Overall Experience 
Rating:
5.0

Ellinore is beyond wonderful. She went above and beyond!

Nicholas Street  |  Overall Experience 
No reviews have been submitted for this location.

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