Customer Reviews for U-Haul Moving & Storage of Hendersonville

6113 comentarios

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

Online checkin took wayyyyy longer than just going to the desk. too much.

Tenley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Fantastic customer care

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia R. 
Clasificación:
5.0

Great service!

Charles H. 
Clasificación:
5.0

You need to return/contact customer. 1st time I went for scheduled appointment part wasn't there, but they never let me know & didn't change appointment. When they received the part I never knew it because they never let me know. When I called they said they had part and I missed my appointment at 12. I called at 12:30 and found that out. They wanted to reschedule me 3wks out - what? Finally convinced to allow the next day. They said they would call me when it's ready - at this point I knew better. I tried calling but call center is terrible- 2 20 minute calls later they told me couldn't get ahold of store. Went in before store closed and it was ready. Again- all issues are associated w/ poor customer communication. Just let your customer know - simple

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Everything is good

DAWN T. 
Clasificación:
4.0

UHAUL staff attached the 5 X 8 cargo trailer to my vehicle and made all the connections. I found it odd they did not use the rubber on the hooks at the end of each chain to secure them. When I stopped for gas, I found one of the hooks had been scraping on the ground and the rubber piece was missing. I secured both hooks and had no problems the rest of the trip.

Anthony B. 
Clasificación:
5.0

I had a hitch and wires installed. All in 1 hour. Everyone was pleasant.

David S. 
Clasificación:
5.0

Really, I can't name anything that you did wrong.I am very please with the work and its operation. For the sake just making a suggestion, I would like to suggest that you allow some later appointments. I had to have one of my kids take my car to you, because I work out of town.

Samuel H. 
Clasificación:
2.0

Inform the customer about proper after hours check in. Not just there's a 24hr drop box. I did not know about the checkin process since no one told me.

RHETT W. 
Clasificación:
3.0

Get some employees with a personality. The guy that checked me in clearly did not want to be there. The guy that did my return was better, but still, customer service is not that hard to do well

BRYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather E. 
Clasificación:
5.0

Efficient and pleasant.

Douglas S. 
Clasificación:
5.0

Nothing. The entire experience was great.

WILLIAM W. 
Clasificación:
1.0

Customer Service blows I was told I would recieve a call back within 72 hours. Now 5 days later. You STOLE money from my account and I want it back!

jeremy S. 
Clasificación:
5.0

Service was great

JOSEPH J. 
Clasificación:
5.0

Looked good, nice to see a dedicated uhaul facility.

randall R. 
Clasificación:
5.0

It was nice to have the rental return area clearly marked.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex T.  |  Overall Experience 
Clasificación:
4.0

The check engine light was on when I picked it up. I thought that I could check out the truck on the app and spent 30 minutes trying to do this before going in the store to find out that this was not the correct way to pick up the truck if the store is open.

BENARD D. 
Clasificación:
3.0

The man that checked me out was not very friendly, but the one that checked me in was very friendly. Based on the checkout, I wouldn't come back to this location, but based on the return experience, I wouldn't go anywhere else. Some people aren't meant for dealing with the public.

WALTER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR C. 
Clasificación:
4.0

The salesperson was friendly. The 3 pieces of equipment we requested was not available. But the truck was at the site and ready to take. The salesperson did not walk us out to the truck and explain any requirements about the truck, to go over the operation of the truck, etc. Other than that it was a good experience.

THOMAS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

Very friendly and helpful.

Margaret L. 
Clasificación:
1.0

Tried to call location to retrieve item left in truck. Got connected to the main office. Waited 7 minutes to speak with someone. They couldn't transfer my call or connect me directly. Said they would “send a note” to have someone from the Hendersonville location call me. They never did.

ELISA S. 
Clasificación:
5.0

the two individuals that help me get checked in were friendly and quick.

Jennifer Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Custom service at this location was great. Justin was very helpful and knowledgeable when renting the truck. The truck was clean and very well maintained. GREAT OVERALL!!!

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford M. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRUDI T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tiffany A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deljuana S. 
Clasificación:
4.0

Truck feels like it has a misfire and brakes are soft does not feel safe and there play in the steering wheel

Kenny H. 
Clasificación:
5.0

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we're friendly and helpful. I'll be using Uhaul for all moving and storage needs. ¡Gracias!

CARLEE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginny R. 
Clasificación:
5.0

cant see anything to improve. truck was clean and everybody there was nice and the building seems clean too. two thumbs up

CALE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY DEAN D. 
Clasificación:
5.0

Drop off was quick

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA R. 
Clasificación:
5.0

No improvement needed everyone in Hendersonville was EXCELLENT

NATHANIEL B. 
Clasificación:
5.0

Great service at the Hendersonville location. All the people were very helpful in getting us on the road. Many thanks to MCP Porter and GM Ray for all their help.

RAYMOND K. 
Clasificación:
1.0

i ordered a tow hitch here specifically because it said it was in stock and could be installed within the next two weeks. i never received a call or email notifying me that my appointment was a go, so i called the day prior and a representative told me that my part was in stock at the store and my installation appointment was scheduled. upon arriving the next day (this location is 40mi from my house - i selected it because online said the part was in store), i was told the part was not there. i had taken off the morning from work, too. so my appointment was rescheduled for about a week later. again, i received no notification of anything from the store that led me to believe the part was there, so i called again and was told that my part was actually there and installation could occur. upon arrival at my appointment time, i was told i was good to go. after about 30min had passed and my car was still in the same spot, i went inside for the manager to tell me that the employee responsible for installation had called out sick. so i just took the part and installed it myself w/ a friend. no apology was given by anyone, no refund was offered due to the multiple inconveniences (two mornings off work, four 40mi drives) nothing. remarkably unprofessional service across the board from uhaul and i would recommend literally any other company over them for this service.

Joshua B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOROTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

I did not drive away with U-Haul, my nephew did. When I returned it, I found glasses, candy wrappers etc. The U-Haul only having 57,000 miles drove really bad. Could not go over 70 even emptied. The whell shook a lot. My nephew a mechanic wasn't sure if we would make it to Michigan. Thankfully, we did.

Toni L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

Excellent service. Fast, Friendly and Efficient!

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY R. 
Clasificación:
5.0

I was extremely satisfied. No changes necessary.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
4.0

Seemed uncaring when I mentioned how bad the vehicle shook. No response at all.

Geoffrey C. 
Clasificación:
5.0

Everyone here was great. Easy check in as was the return process. Great group of employees here

Mark D. 
Clasificación:
5.0

Service was, easy ,quick , great over all !

BRITTNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

The check-in and check-out process was fast and simple. Definitely worth the money.

Jeremy J. 
Clasificación:
5.0

Nada

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
3.0

Used after hour drop off and could not get the computer system to provide me an access code so I could sign in and complete the drop-off

GLEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

everything was fine

KENNETH G. 
Clasificación:
1.0

I was charged incorrectly. Says I dropped in Chattanooga when I didn't. Was overcharged.

JASON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey B. 
Clasificación:
2.0

the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.

candy b.  |  Overall Experience 
Clasificación:
3.0

Wi fi didn't work. I had to ask a stranger to help with sign out. Sign out took an hour. I called the toll free uhaul number left waiting on the line for help for 31 minutes and still no one responded or helped.😭

GINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

Great service.

DANIEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE L. 
Clasificación:
5.0

The staff I interacted with were friendly and very helpful.

MICHAEL A. 
Clasificación:
5.0

All of the staff were extremely helpful and courteous. It was a great experience!

Thomas R. 
Clasificación:
3.0

Not a great experience. Stood in the parking lot for 35 minutes waiting for the app to "approve" my identification despite having set up a mobile pick up. Not sure why a mobile device check in is something you recommend if this is what the experience is like. Ended up taking me 40 minutes to pick this truck up. This means I had to go inside the location. I was literally made fun of/ criticized of by 3 employees for the quantity of moving materials I needed (this is because they didn't want to load the truck up with all of it). I felt pretty small in that moment as there were other customers in the store and they just kept going on about WHAT I WAS PAYING FOR. They also took turns making fun of another customer who they were on the phone with that they were supposed to be helping. The final straw was when one employee was leaving for the day he said to the cashier helping me: "hope you feel better soon. Get some rest... you're in rough shape." The guy helping me says, "I've been super sick since last night." Seriously?! Never again.

RYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niki B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

keli w.  |  Overall Experience 
Clasificación:
4.0

Staff is always friendly and helpful.

ED S.  |  Overall Experience 
Clasificación:
3.0

My storage has a smell to it.

keli w.  |  First Impressions 
Clasificación:
5.0

From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.

Deitra D.  |  First Impressions 
Clasificación:
5.0

Never an issue, All staff friendly, courteous, it's about the Customer....

david d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P.  |  Overall Experience 
Clasificación:
4.0

your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).

Imrich G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kori H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ELENA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTWONE H.  |  First Impressions 
Clasificación:
5.0

Ty who is the manager was always very helpful, and took care of any problems.

Justin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA M.  |  First Impressions 
Clasificación:
5.0

I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.

Frank L.  |  Overall Experience 
Clasificación:
2.0

The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.

david r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christina d.  |  First Impressions 
Clasificación:
5.0

The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. Wilson

BRENT W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  Overall Experience 
Clasificación:
5.0

I had the Best experience renting a truck and a unit!

Jacquelyn R.  |  First Impressions 
Clasificación:
4.0

I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Samuel C.  |  Overall Experience 
Clasificación:
4.0

The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It's very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn't take much to install a sink soap dispenser. The lighting upstairs if you're trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would've liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Ninette W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt N.  |  First Impressions 
Clasificación:
3.0

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Jessica H.  |  Online Move In 
Clasificación:
4.0

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Cindy P.  |  First Impressions 
Clasificación:
5.0

Very friendly staff at this location. I would highly recommend using this facility

Richard W.  |  First Impressions 
Clasificación:
1.0

I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

michael l.  |  First Impressions 
Clasificación:
5.0

Fast service!

jim w.  |  First Impressions 
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