Customer Reviews for U-Haul Moving & Storage of Hempstead

4,943 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

(516) 489-6550

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everithyn good

Maria L. 
Rating:
5.0

problems using app before and after. picture issues and App not working well.

John C. 
Rating:
4.0

This time drop off was seamless done right

peter V. 
Rating:
5.0

Customer did not leave a comment.

Kieran G. 
Rating:
5.0

Customer did not leave a comment.

Angel N. 
Rating:
5.0

Nothing everything was great

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

peter K. 
Rating:
5.0

Customer did not leave a comment.

CORLISSA D I. 
Rating:
5.0

Customer did not leave a comment.

Druscilla D. 
Rating:
5.0

Customer did not leave a comment.

JOSE RUBEN P. 
Rating:
5.0

Very centralized location

HENRY ROBERT B. 
Rating:
5.0

Have a broom in the truck we can clean up after

CHRISTOPHER MART D. 
Rating:
4.0

Customer did not leave a comment.

KATHLEENALICE B. 
Rating:
5.0

Nothing I can impart

KEVIN M H. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM G. 
Rating:
5.0

The wooden tie-down rails in the trailer were poorly maintained. Some portions of the rail were missing entirely. Other portions were missing the protective piece of rubber, and one part got yanked completely off the wall as soon as I tried to secure something to it. There were also supposed to be four D-rings (one at each corner), but one was missing.

Preston P. 
Rating:
5.0

Customer did not leave a comment.

Jean H. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

IVAR THERDDURO S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

JOSE RUBEN P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

CHOON L. 
Rating:
5.0

Customer did not leave a comment.

Donna O. 
Rating:
5.0

Customer did not leave a comment.

LATISHIA D B. 
Rating:
5.0

Customer did not leave a comment.

LUCIMARA V. 
Rating:
3.0

Customer did not leave a comment.

Jasmine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredricka M. 
Rating:
5.0

Don't change anything It is perfect

Douglas H. 
Rating:
5.0

I really enjoyed using your service everything always goes well thank you

ANGELA D D. 
Rating:
5.0

The manager and the associate with whom I dealt were helpful and friendly. The whole process was smooth and pleasant.

JAMES FRANCIS B. 
Rating:
3.0

Customer did not leave a comment.

ramchand R. 
Rating:
1.0

The truck reeked of cigarette smoke it made me sick!!!! I will be calling tomorrow to get a refund. You guys literally stink !!!!!!!!

Steven H. 
Rating:
3.0

Better service with returning equipment. Waited for 10-15 minutes at return area with several others, then finally had go in office to get someone. Never received promised email with final receipt, although I was able to retrieve through my account.

Thomas L. 
Rating:
5.0

Great Experience, added peace to a smooth quick move

S M. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Customer did not leave a comment.

YOGESH K S. 
Rating:
5.0

Everything was wonderful

LATISHIA D B. 
Rating:
5.0

The person was very nice no problem

DIANE C. 
Rating:
4.0

Very professional and down to earth. I would use this location again.

PATRICKJ W. 
Rating:
5.0

Customer did not leave a comment.

LENORA W. 
Rating:
5.0

Customer did not leave a comment.

SADDANNAIN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID NEAL B. 
Rating:
5.0

Customer did not leave a comment.

MANUELDE JESUS T. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Continue to be accommodating and your customers will keep on coming back to you for your excellent service

joan W. 
Rating:
5.0

Customer did not leave a comment.

JOSUE MOISES C. 
Rating:
3.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO P. 
Rating:
5.0

Great customer service . Very helpful

JOSEA C. 
Rating:
4.0

Customer did not leave a comment.

JOSUE MOISES C. 
Rating:
5.0

Exelente en todo el servicio

REINALDO M. 
Rating:
3.0

The self check in/ check out processes don't exactly save time and often don't even work fully resulting in wasted time when you end up speaking with a store clerk anyway. I prefer to just speak with a person in these types of situations. Automation and computers and apps do not make anything easier but companies seem to feel like AI technology is more efficient. that's wrong

Liberato S. 
Rating:
5.0

Customer did not leave a comment.

dishon C. 
Rating:
4.0

Nothing.

Corrienne H. 
Rating:
5.0

The staff was so helpful and courteous! A pleasure to deal with U-Haul at this location.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JR F. 
Rating:
4.0

Customer did not leave a comment.

STEFANAY M. 
Rating:
4.0

Customer did not leave a comment.

RACHAEL A. 
Rating:
4.0

Make sure that the equipment you rent is in the truck. Truck was. Wry clean!!

Andrea G. 
Rating:
4.0

I was pleased. No complaint!

DEBRAV G. 
Rating:
5.0

Customer did not leave a comment.

JOSE A R. 
Rating:
5.0

Nothing, Thank You

Willie B. 
Rating:
5.0

Customer did not leave a comment.

JOSUE MOISES C. 
Rating:
5.0

Customer did not leave a comment.

ASAD A. 
Rating:
4.0

Customer did not leave a comment.

ALLAN BERN P. 
Rating:
3.0

Dirty location and too many critters and the like … should have never stored clothes there … too many items running around for storage

Scott H. 
Rating:
5.0

Customer did not leave a comment.

uhaul D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer care was very professional.

Calvin G. 
Rating:
3.0

Windows including windshield had not been cleaned.

GEORGEJOHN III Z. 
Rating:
5.0

Customer did not leave a comment.

DEREK DALE W. 
Rating:
5.0

Customer did not leave a comment.

Josue C. 
Rating:
4.0

Customer did not leave a comment.

OCTAVIA A. 
Rating:
5.0

Hempstead uhaul is the best

REGINALD A H. 
Rating:
5.0

I find the U haul facility to be a good storage

shamika d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ENGJELLUS P. 
Rating:
5.0

Customer did not leave a comment.

HECTOR A. 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

Bery good service wid gratuletion

RONYL M. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
1.0

Stop charging people for not reason

Yvena M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Vehicle was generally clean, though prior customer paperwork was still in the vehicle. I rented a furniture dolly which turned out to have a broken wheel which made it unusable. When I returned the vehicle around 4 pm, there was no one outside staffing the drop-off area and only 1 employee inside handling customers. There were 2 people ahead of me. It took about 30 minutes to complete the drop-off process. While I was waiting, another customer came in complaining that she couldn't access the storage facility due to trucks blocking the facility â€" apparently because there was no one overseeing the dropoffs. The employee apologized but said she couldn't leave to help her, in the middle of helping me, she went outside and was gone for several minutes. Finally, another employee came in to assist. Both employees were polite and apologetic, but it was obvious that the staffing level was inadequate.

Richard S. 
Rating:
5.0

Had what I needed . Priced good and after hour drop off was a bonus.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JAIME H. 
Rating:
4.0

Customer did not leave a comment.

L C. 
Rating:
4.0

Customer did not leave a comment.

MYRNISSA S. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Everything was perfect. The manager and assistants were so nice.

Peter S. 
Rating:
4.0

Truck's Engine Power is a little low, needs more rpm for driving.

JIN HONG K. 
Rating:
5.0

Customer did not leave a comment.

NAKEDALA SHAWN E. 
Rating:
5.0

Customer did not leave a comment.

SHEILAD E. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJ W. 
Rating:
5.0

Nothing!

ANTOINETTES G. 
Rating:
2.0

We used Just in Time Movers who were great. U Haul appeared to be very disorganized, sending the movers to three different locations to procure the U Box. They arrived two hours later than promised as a result delaying our six hour road trip. U Box came without any of the promised blankets. The movers used cushions etc and the belongings arrived safely. The movers on the Rochester end were also delayed due to a paperwork issue. I received texts asking me to confirm with U Haul but when I followed all of the prompts I never got to speak to a human. Very dissatisfied with the U Haul for these reasons.

Marianne S. 
Rating:
2.0

Stole my friends debit card. Rude when called.

kaitlyn D. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Everyone and everything went very well!

PETER FRANKLYN L. 
Rating:
5.0

Excellent services

fulton c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  First Impressions 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian p.  |  First Impressions 
No reviews have been submitted for this location.

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