Customer Reviews for U-Haul Moving & Storage of Hemet

6,531 comentarios

380 N State St   Hemet, CA 92543

(951) 652-6802

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(951) 652-6802

380 N State St
Hemet, CA 92543

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great - thank you!!!

Janice C. 
Clasificación:
4.0

Had to go to three locations to get the trailer . The one that was given had no trailers , second one no trailers , Third was a real U Haul site. Wish that had been the first site to obtain a trailer.

Shanna C. 
Clasificación:
5.0

Very easy drop off. The outside rep was a very good person to have working at u-haul. He made my drop off fast and easy.

BRIAN N. 
Clasificación:
5.0

Aron helped me out both picking up and dropping off ! He is the best he explained the equipment and showed me how to utilize it

Ramiro G. 
Clasificación:
5.0

Very helpful.

Warren B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREEM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dimas R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Albert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

Think what you want about Hemet, but this UHaul is the best I have ever dealt with and I have dealt with a number of them the last 2 years. They are always accommodating and professional and I highly recommend this place!

Mark A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
3.0

I've never used UHAUL services before so it was nice the guys all friendly, but needs more work on eye contact or atleast acknowledging you I know we' are here. The guys knew how to talk to each other but not so much as to who's paying there salary

Marta A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Fast and friendly most definitely would recommend too everyone. Thanks.

Willie D. 
Clasificación:
3.0

None.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

Everything was wonderful! Keep up the awesome work/service :)

Leah I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chico W. 
Clasificación:
5.0

The only thing I have to say I live at menifee news port rd cross with haun road and I have reserved my uhaul at haun road 1/4 miles from my house 9:am and at 8:20 am one lady called and tell me that my uhaul reserved is at helmet ok that is 14mile away from my house I don't know why's and than I when asked lady at uhaul on haun roads she was tall me that yours name showed reserved at helmet that why's I run late on returning but thank you anyway I got my job done

Phin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
1.0

My ubox has my things and I can't get to them cus of the manager fault

Juan J. 
Clasificación:
5.0

great customer service and easy checkout and return process

Christopher H. 
Clasificación:
4.0

None of the sales associates greeted us upon entry. One worker was helping a customer which was fine the other was walking around doing paperwork or fixing a box or something but could have addressed us. We were waiting for a bit. Another customer came in after us and the sales person stopped doing paperwork and helped them. So maybe because we were black he didn't want to help us and rathered the other worker help. Not sure but that's what happen.

Lakeshia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Keep rentals clean Especially back for storing mattress and clothing Not to cleaning standards at all.

Denise C. 
Clasificación:
1.0

My car trailer straps were ripped and one of them missing entirely, I unfortunately didn't find this out until I attempted to load the car, this meant the rental was essentially useless. I brought it back and the employee could not refund me until a manager was present, which he explained would be in 5 days. Whole rental was a complete waste of time and money, I hope they refund me.

Ryan W. 
Clasificación:
5.0

No improvement needed. Everything went smoothly. I appreciated the key drop and easy return. All staff was kind and helpful.

Toni C. 
Clasificación:
5.0

great service

William H. 
Clasificación:
5.0

Good service nice staff and fair prices loved it!

Gustavo N. 
Clasificación:
5.0

Everything went smoothly and mgmt was very helpful

Star S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
1.0

Uhaul needs to use the correct contact information

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
4.0

The price needs to be fare all round I payed over $4000 for a one way trip from ca to Arkansas, that the trip from Arkansas is only $900 I think people should know this

Ronald T. 
Clasificación:
5.0

Very friendly staff I will go here again on my next move thank you uhaul staff and truck you were a big help.

Oscar T. 
Clasificación:
5.0

Moving is one of the stressful experience. You are tired and get cranky at times. The employees were kind and thoughtful. They were great.

KAROL J. 
Clasificación:
3.0

Online app was not accepting photos properly to dispute vehicle condition. Rep was unable to provide paper version of pre-trip vehicle inspection. A back up option from app should be available.

Ashley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
1.0

Two days ago I saw that I was charge for truck dollies that I thought I returned and called the gentleman To complain about the $100 charges. I was sure I returned them and then I realized I was incorrect and called back immediately and profusely apologized. He excepted my apology and knew that I was humbly embarrassed and he said that he would reverse those charges if I brought the trucks right back. I did that! Today I'm reading charges of $194 and I don't understand why? He did not reverse those charges and he also said that we return the truck with gas that was not to the line it was sent out in. It was, his reply was did you take a picture? I did not take a picture, so I told him that I understand that is my mistake and $50 is understandable charged to me. But today is $194 and he did not keep his word. I don't understand what happened this time? I am so disgusted with U-Haul. When we we're told by Jennifer or Jessica not sure of the name? That our truck was going to be returned by somebody and to come and pick it up there at 8:45. She said the truck would be needing to be cleaned so come 15 minutes later. We thought we were picking up our truck and our car dolly and the gentleman told us no we have to go to Moreno Valley which is an hour away at 8 AM with freeway traffic, Which intern our hired workers via U-Haul told us they cannot wait. I was so upset, so on the way to Moreno Valley to pick up our truck and Dolly, the gentleman at that facility secured some other workers for us but it cost us $200 more and I was at the mercy of excepting this. We had to be out of our house right after we packed our truck that day and we did not have a choice in this is U-Haul‘s mistake. U-Haul is fast to charge their customers for their mistakes and I would like a refund for U-Haul‘s mistake. I don't know what the charges are for now that it's $194 and gentleman did not reverse the charges like he told me he would. I plan to make a former mistake with the BBB organization and with the CEO of U-Haul. I have paid thousands of dollars to move where I am now and I would like at least $350 back due me from unknown charges and having to pay more for workers when it was U-Haul's mistake. Respectfully, Robin Stewart and Sean Doyle

Sean D. 
Clasificación:
5.0

Josie was VERY HELPFUL!! GIVE HER A RAISE!! I showed up near closing and cudnt figure out the mobile log in stuff and then had problems with my payment and she was patient enough to wait for me to solve it. Stayed like 15/20mins after closing to help me. Seriously she was great!!

Enrique A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandro M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Frances N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delois M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mayela G. 
Clasificación:
5.0

I was concerned that I received the truck with barely any gas in it. I had to go and get gas as soon as I left which took me out of the way and added mileage. Other than that everyone was very nice and helpful.

Diana M. 
Clasificación:
5.0

It would be nice to be greeted by employees. They where just continuing their conversation when I arrived. I had to basically interrupt their conversation.

MARIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
4.0

Tried using the App for the first time and it was not very good, had to go in person, otherwise all worked out again this year.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

Nada

Michael M. 
Clasificación:
5.0

The last person to use the truck I rented smoked in the vehicle, and it wasn't properly cleaned.

Ebony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V. 
Clasificación:
4.0

I dropped it off, after hours. So I didn't really deal with anyone. But I did call ahead of time and verify I could do this. No problem.

dianne H. 
Clasificación:
5.0

The only thing I forgot to mention on our truck was that the air conditioner did not work. However everything was great and the customer service and help from the workers there was great! ¡Gracias!

Shaun B. 
Clasificación:
4.0

Better prices

Armando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel H. 
Clasificación:
5.0

Inform Customer that there is a Contract In the Paperwork!

Michael B. 
Clasificación:
4.0

Upon my return I had a very pleasant interaction with the guys checking in vehicles. Very helpful.

Jonathan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Staff here were professional, courteous and provide tip-top customer service! Thank you! =)

Kim Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
5.0

Excellent service and equipment. The people at this location are truly awesome!

Anthony B. 
Clasificación:
1.0

Staff extremely rude. 3 employees came after me in my car like a mob. Girl inside greeted me with a “Do you have keys” attitude when I walked in. No greeting. Yelling @ me outside the door calling me a Bitch. I will never be back to this place & will never recommend. They charged me around $90.00 difference between Friday night & Saturday morning. Perhaps your employees should attend customer service training or just plain Charm Classes. I dropped $200.00 to your establishment & was treated extremely rudely.

Valery G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel V. 
Clasificación:
5.0

Person who inputs when truck is returned was excellent & helpful!!

Ramona G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

Did online check in but still took a long time at counter and to receive trailer other than that great service

Alvaro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinciano M. 
Clasificación:
5.0

chevy van; it can't be that much more expensive to add electric mirrors. adjusting was way no fun. at night on the freeway the mirrors were just a kaleidoscope of headlights. again, way no fun. will use uhaul again, of course.

Charles N. 
Clasificación:
5.0

Nice staff

Jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMMANEH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA M. 
Clasificación:
5.0

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinciano M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

Service is always so fast and friendly! I'm a frequent customer because of my business.

Jasmin E. 
Clasificación:
4.0

Vehicle had not been cleaned inside.

Willie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

Both gentleman at the Hemet location were very helpful and very nice

RONALD S. 
Clasificación:
5.0

The truck fuel was on empty from the start. It had a big problem shutting off. The gas tank was not ready properly. I kept running out of gas, just as soon as I put gas in. The truck had a major problem. I was not happy with the rental truck. I believe that the trucks need to be serviced more often. Looks like the U-Haul was not big on repairs. Unless the previous driver, didn't complain. Especially when having serious issues. I fueled the truck 7 times. It was extremely expensive and it didn't work for me for my needs. I had nothing but problems and would like to get my 100.00 back. Like I mentioned, I ended not using the truck the way that I needed to use it. My day was ruined. Big loss of money and opportunity. Not happy. I'm hoping that a manager contacts me in regards to this nightmare.

Sandra S. 
Clasificación:
3.0

Well when I showed up for my 26 ft truck I was told they did not have one. So I took a 20 ft truck and had to make 2 trips. So it cost me more in fuel and mileage. Pretty disappointing when you have movers set up and no other options the morning g off. Ended up spending $50 dollars more from uhaul plus extra time spent on movers for the second trip.

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelio R. 
Clasificación:
5.0

Everyone is nice and friendly.

Maela P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara W.  |  First Impressions 
Clasificación:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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