ron L.
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Comentarios de los clientes para U-Haul Moving & Storage of Helena
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Helena
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Shandee C.
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Overall Experience
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Need to fix the alarm and keypad by the south door.
sam g.
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First Impressions
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Taylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.
Zak R.
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Overall Experience
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Ok, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.
MICHELLE E.
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First Impressions
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Taylor is fantastic
CHRISTOPHER P.
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First Impressions
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Very helpful Staff...Most Highly Recommend!
Don P.
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Overall Experience
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Great service reps T this plCe! They are the greatest!thank you with respect for serving.
Juliana B.
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Overall Experience
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Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!
Dana O.
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Overall Experience
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I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn’t even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??
trevor l.
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Overall Experience
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Security questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.
Laura D.
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Overall Experience
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When my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.
MARTHA H.
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Overall Experience
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We did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.
Sherry e.
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Overall Experience
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Clay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!
Dana O.
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First Impressions
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The service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.
Adam F.
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Overall Experience
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A little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.
Anita C.
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First Impressions
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I am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!
James R.
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First Impressions
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Clean and friendly
Dellanno F.
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Overall Experience
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The only problem was there wasn't sufficient lighting in my storage unit.
carrole s.
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First Impressions
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My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs
Robert F.
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Overall Experience
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Great experience.
Cal M.
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First Impressions
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Fantastic Facility!
KAREN P.
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Overall Experience
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a safe place to store things
Linda G.
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Overall Experience
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Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.
Shasta H.
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Overall Experience
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Some staff were inpatient but other then that very nice
Timothy L.
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Overall Experience
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Clean units and customer service was excellent! I will recommend use at this location to others!
SARAH H.
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Overall Experience
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Great clean and secure location, helpful and friendly staff!! Thanks!
SARAH H.
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Overall Experience
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Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.
Gloria L.
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Overall Experience
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If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.
travis t.
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First Impressions
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Wish it had an elevator.... Super clean!
Briggs A.
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Overall Experience
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Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!
cindy t.
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Overall Experience
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Very friendly and helpful. Would use again because that free month is awesome!!
Joseph T.
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First Impressions
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The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!
Timothy L.
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First Impressions
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Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!
Richard B.
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First Impressions
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The Helena crew went above and beyond. EXCELLENT!!!
Leslie S.
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First Impressions
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This facility was very helpful and efficient. The staff were friendly and professional.
Linda R.
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Overall Experience
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I have been doing business on Lyndale for years and have always had good service.
Sherry e.
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First Impressions
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Courtesy and Knowledge Plus!
Ramona H.
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First Impressions
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Very positive profficient.thank you.
Angie G.
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Overall Experience
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None
Thomas S.
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First Impressions
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Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!
Hunter M.
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First Impressions
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Awesome management with even better employees! Helena Uhaul will always have my business!
Lonna A.
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Overall Experience
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The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul
Brielle G.
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First Impressions
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Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.
misty w.
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First Impressions
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Very helpful, informative and friendly staff. Thanks
Susan b.
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First Impressions
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The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.
Mike W.
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Overall Experience
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We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.
debbie g.
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First Impressions
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We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training
Mike W.
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First Impressions
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You would do better if you pro rated days of the month, over.
Edward H.
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First Impressions
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They will do anything to get more money out of people and don't follow their contracts.
Warren J.
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Overall Experience
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I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.
Gazie R.
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Overall Experience
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Clay went above and beyond to help. Thank you very much!
Fred W.
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First Impressions
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Shockingly great experience. From personalized storage service, to friendly customer service, A+
Jeff B.
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First Impressions
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Guys were great and very helpful. Real nice facility and really like the level of security.
Eric G.
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Overall Experience
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The storage area worked well.
Maryann c.
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Overall Experience
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Very clean and secure. We felt that our belongings were in a safe place.
Yvette M.
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Overall Experience
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Staff is very helpful, patient, and accommodating. I'm so appreciative.
Nicole M.
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Overall Experience
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Everyone was very pleasant
kim h.
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Overall Experience
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Thanks
Len D.
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Overall Experience
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Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.
david s.
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Overall Experience
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Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.
kirk s.
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Reservation
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Very professional and willing to accomodate needs . Thank you
kathleen m.
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Overall Experience
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Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!
FRANK W.
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Overall Experience
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Efficient, prepared, top-notch
DeLores D.
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Reservation
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The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!
Clinton H.
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Overall Experience
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Great service thanks
justin l.
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Overall Experience
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Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased
carol r.
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Overall Experience
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Good experience.
mary r.
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Overall Experience
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The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!
Stephen B.
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Overall Experience
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We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.
Shanea M.
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Overall Experience
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The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend
Adell d.
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Overall Experience
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The strongback service was outstanding
scott m.
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Overall Experience
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An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great
patty h.
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Overall Experience
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I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!
katie l.
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Overall Experience
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Awful service
Chad P.
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Overall Experience
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Fantastic! The best U-haul experience we've had to date! A model of service and quality.
curt r.
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Overall Experience
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I had a good experience using this storage facility.
Sherry p.
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Overall Experience
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What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.
Grace W.
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Overall Experience
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Always friendly, and made sure that my purchasing experience was easy and fast.
Melanie M.
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Overall Experience
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Thank you
robin p.
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Overall Experience
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Nice
dave e.
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Overall Experience
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Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.
JIM C.
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Overall Experience
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Great facility and staff
Terri H.
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Overall Experience
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Clay and his staff are so helpful and professional!
Chere J.
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Overall Experience
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Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.
Richard S.
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Overall Experience
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Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.
adam s.
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Overall Experience
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The staff made my experience very simple and straight forward. Thank you!
mandie s.
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Overall Experience
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The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.
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