Customer Reviews for U-Haul Moving & Storage of Helena

3,735 comentarios

990 E Lyndale Ave   Helena, MT 59601
(just west of Probuild)

(406) 443-7750

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 443-7750

990 E Lyndale Ave
Helena, MT 59601
(just west of Probuild)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

Nateshia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Very kind and professional

DENNIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRETT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

Nothing!

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre me G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT B. 
Clasificación:
5.0

Everyone who worked when I picked up was super helpful. One of my fav uhaul locations

HANNAH U. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

I will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!

Samantha E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXIS RAE M. 
Clasificación:
2.0

Reserved a 10 ft truck. Was told there were no trucks available 1 hr before I was to pick up. My belongings were sitting outside bcuz my landlord inspected my apt. and no truck!! Helena got me into a 15 ft, local only truck but i would have to drive to billings and back to helena to drop it off. I spent $68 filing it in helena (it was at 1/2 a tank) 45 to 50 mph all the way, trying to fight to keep the truck between the white lines. I was so scared when I finally got to billings that I couldn't stop shaking. I've used uhaul for 30 years but doubt I'll use them again.

Lois-Lea D. 
Clasificación:
1.0

Very unhappy that u box sat somewhere in 13 inches of water and literally destroyed much of my furniture and other personal items. No one advised of this, why? Will be filing a claim.

WALTER BARRY G. 
Clasificación:
5.0

It was a smooth process and I was pleased as how clean and secure the facility was.

MORGAN M.  |  First Impressions 
Clasificación:
5.0

Could not have been better.

David C. 
Clasificación:
5.0

Mike was very patient and helpful making the unloading and transporting of my belongings from the warehouse to my storage unit.

James B. 
Clasificación:
5.0

Staff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!

KIMBERLY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
4.0

El cliente no dejó un comentario.

E M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aura A.  |  Overall Experience 
Clasificación:
5.0

Nothing went very smooth

STACY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN ANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Very helpful and accommodating staff at this location.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRANT D. 
Clasificación:
5.0

Excellent prompt customer service!

Stephanie L. 
Clasificación:
5.0

More power!!!! Yea w

Randell C. 
Clasificación:
5.0

Staff was very helpful and pleasant, helped load vehicle on to trailer, excellent service! Gracias.

Virginia F. 
Clasificación:
1.0

I reserved the smallest size van and they gave me a big truck that I didn't want or need, costing me an extra $100 in gas. Interior was dirty and exterior (including windshield) was filthy. Radio didn't work in truck. Worst U-haul rental experience ever. And I've done about ten moves with U-Haul.

ALBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick E. 
Clasificación:
5.0

It was a great experience!!

ROSS R. 
Clasificación:
5.0

They were very helpful. Helped secure the trailer and made sure it was fully operational. Very friendly and responsive staff.

Jeffrey B. 
Clasificación:
5.0

You need to more clearly advise customers of the charges related to drop off after hours. My bill doubled when I returned my rental after operating hours. Had I been aware of the additional cost I could have easily returned the vehicle earlier. I was attending Carroll College move-in day with my son, and had a day long schedule of events I was trying to attend. The vehicle was sitting in the Carroll College parking lot all day an I would have returned it sooner if I was aware of impending additional charges.

JOHN P. 
Clasificación:
3.0

My whole moving trip was based on original agreement. Hitch ended up not coming in. I had to buy it from another place. Trailer got totaled so getting another one was a day late. Worker at Cedar store was rude about whether or not my vehicle would pull trailer when on phone said it was ok. It was a mess from the start.

LAURENE C. 
Clasificación:
4.0

The left trailer light went out and we stopped at 5 different UHaul locations (2 in Draper and 3 in Lehi) before we found a location in Provo to help us out. This was in addition to calling roadside assistance who said it would be 45 minutes for someone to help us and then the someone texted us and said it would be 1 1/2 to 2 hours before he could help us.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEAH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSIDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
2.0

I received different information from different people. There is also conflicting information on the Uhaul website.

Katherine Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy Anne C. 
Clasificación:
5.0

Tristan makes each visit to the Helena store (as I prep for a cross country move) a joy and a helpful experience. He will be missed!

Theresa G. 
Clasificación:
2.0

It was 1 1/2 hour each way and that was hard

krysta K. 
Clasificación:
3.0

Moving boxes were not stocked in all sizes, and staff did not leave me confident with my equipment rental.

Frank W. 
Clasificación:
5.0

Your staff are courteous, thoughtful and efficient. Thank you for the great service and the clean pickup.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE G. 
Clasificación:
3.0

Keep to your promise to reservations. Trucks and storage units. It has been a nightmare , I ended up spending twice as much on new storage shed,because they told me I dint have one when I got to my destination.

Robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla a.  |  Overall Experience 
Clasificación:
4.0

After the BS from a location where I reserved a truck, the ONLY reason I stuck with uhaul was because of Tristan Lewis at the Helena store. Take notice people, he's a keeper!

Heather M. 
Clasificación:
1.0

Computers and app broken. Overcharged for rental. Truck dirty and poorly maintained. Not happy.

Nate L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAQIAN J. 
Clasificación:
4.0

There was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62.00 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.

Jo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
3.0

We drove away to get gas only to discover there was a leak in the gas line. We had to return to UHaul and wait for them to do the repair.

Judy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER C. 
Clasificación:
5.0

Super friendly and accommodating. They really helped out during a very busy cross-county move.

Becky T. 
Clasificación:
5.0

Had some problems with charging. However, after talking to them we were able to fix the problem. Great experience!

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessie S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
3.0

My entire experience with Uhaul during this move was terrible. I would recommend NEVER using Uhaul again to anybody that asks. 1) I scheduled a 15' truck in Butte, MT. They called the day before pick up to tell me I had to pick up my truck in Helena, MT (70 MILES AWAY) because my local uhaul didn't have availability. This was after having the reservation for over a month. 2) I also scheduled a 10'x10' storage unit to move in to at my destination. Upon arrival, they said they didn't have any units available and suggested I call around town to see if anywhere else had anything. AGAIN, after having the reservation scheduled for OVER A MONTH. I would never recommend Uhaul to anybody for any moves. 0/5 stars.

Jamie I. 
Clasificación:
3.0

We were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.

Dr G.  |  Online Move In 
Clasificación:
5.0

These guys are the best to work with and they are.good to us and they now me really well.

James R.  |  Overall Experience 
Clasificación:
5.0

Truck pulled hard to the right other than that truck was great and great service

GARY R. 
Clasificación:
5.0

The staff were very professional

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

No improvement needed. We appreciate the fact that U-Haul Helena's Lyndale location keeps on hand medium-sized trailers with low, wider tailgates. Both Helena locations (Lyndale and Cedar Street) have very professional, helpful managers and staff. Our "wait times" are always a matter of a very few minutes! Providing free drive-up storage for a month after rentals of trucks and trailers is very generous. We thank you. Scott and Nedra Brown, Helena.

D B. 
Clasificación:
5.0

Very professional and courteous ! Always a great experience !

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA DOLORES E. 
Clasificación:
4.0

Started out rough. I made an appointment online for last Saturday at 10am. We live in Butte so I called Friday to confirm and ask how long it would be. “Oh your part isn't in and won't be till Monday.” Good thing I called ahead of time because apparently they weren't going to call and tell me that before wasting my gas there. Fast forward almost a week, the guys in the shop made up for the inconvenience by being very friendly and courteous. was told it could take 2-3 hours to fix and they did it in one which saved me a lot of time. They started off meh but finished strong.

Angelique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathlene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Airika A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolly P. 
Clasificación:
2.0

I don't know why you have online reservations as an option in the location if there isn't actually any vehicles available there. I had to drive 2 hours just to get the truck I'd requested the WEEK prior. Unacceptable

Karla P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
5.0

friendly, helpful attendants

HAROLD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

A 5' X 9' open trailer inside width measures 52” My mower was called a 4' and measured 52.5” wide. My 4 ft mower would not fit in your 5' wide trailer. I had to get another trailer

BRUCE S. 
Clasificación:
5.0

Excellent!

Robert E. 
Clasificación:
5.0

Very professional and respectful ! Got me in and out in minutes ðŸ'

KEVIN S. 
Clasificación:
1.0

Employee snapped at me. I was picking up a U-haul truck for a party who is afraid to drive larger vehicles. The employee asked me who it would be under. I said it's probably under the other party's last name. He asked who I was. This is where the employee lost his temper. I answered in context to the line of questioning, telling him I'm their driver. He raised is voice and asked, "And who are you, sir?!" I said there's no need to be rude. He said I asked you three times. I said no, you asked me once, which turned out to be twice, but I was a little in shock from being snapped at by an employee who had seemed friendly. I was also suddenly trying to find a way to just abandon the idea of renting a U-haul. He didn't apologize for raising his voice. Maybe there's a reason he was short, such as pain. Even if that's the case, an apology isn't difficult to muster. This was one of several experiences renting at this location, but it will leave a lasting impression.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel L. 
Clasificación:
5.0

Terrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives

Jeannie N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BONNIE M. 
Clasificación:
5.0

Everything was great 👍

HOWARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA L. 
Clasificación:
5.0

The individuals are this location on Lyndale Avenue in Helena,MT, we're very accommodating and friendly. They really put my husband and I at ease. Thank you again for making our dream come true.

Ross R. 
Clasificación:
5.0

Uhaul made it easy!!

Peggy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

carla a.  |  First Impressions 
Clasificación:
5.0

The staff were top notch

BRUCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD A. 
Clasificación:
4.0

Charges told to me over the phone did not match the actual invoice. I was never notified about the increase in fees. Thats disappointing.

Victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver H. 
Clasificación:
4.0

Code given to access building didn't work

Wendy S.  |  First Impressions 
Clasificación:
5.0

Drop was very quick and easy

JOSEPH G. 
Clasificación:
5.0

Customer service by staff was excellent. Doing it right!

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie M. 
Clasificación:
4.0

The employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.

sarah o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cheyenne n.  |  First Impressions 
Clasificación:
4.0

It was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.

Sienna S.  |  First Impressions 
Clasificación:
4.0

The only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.

Jenna S.  |  Online Move In 
Clasificación:
4.0

Expensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.

Adam F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige D.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!

Linda G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  First Impressions 
Clasificación:
5.0

🏆👍👍👍👍👍🥇

Carole S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

holly k.  |  First Impressions 
Clasificación:
5.0

Taylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.

sam g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D.  |  First Impressions 
Clasificación:
5.0

Very helpful Staff...Most Highly Recommend!

CHRISTOPHER P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  First Impressions 
Clasificación:
4.0

Very positive profficient.thank you.

Ramona H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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