Customer Reviews for U-Haul Moving & Storage of Helena

4,232 reviews

990 E Lyndale Ave   Helena, MT 59601
(just west of Probuild, hwy 12)

(406) 443-7750

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 443-7750

990 E Lyndale Ave
Helena, MT 59601
(just west of Probuild, hwy 12)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris Hallman 
Rating:
5.0

Customer did not leave a comment.

Stephen Fulton 
Rating:
4.0

Customer did not leave a comment.

Sarah Page Fox 
Rating:
5.0

Customer did not leave a comment.

Dani Kinard 
Rating:
3.0

Customer did not leave a comment.

Mel Davidson 
Rating:
2.0

The main worker running around was super nice and greeted us with a smile. The guy behind the counter (Rick) was super rude to the other worker and us. He was criticizing things we said about our reservation and making me feel incompetent to be the driver because I was a female.

Cristina Riddock 
Rating:
4.0

Office staff could be a little more friendly.

Jonathan Daley 
Rating:
5.0

Will be back soon. Amazing experience with staff facilities. Couldn't have asked for better people to help me. Thank you so much. I'll see you again soon. ❤️

Philip Arnold  |  Overall Experience 
Rating:
1.0

When we went to return the vehicle, the return business was closed so we couldn't hand the keys to a person. Then when we went to do the mobile return, the app wouldn't work and wouldn't show that I had a rental under my name. After attempting to get the app to work for 30 minutes we called UHaul to be told that we had returned the vehicle late. We were then transferred and placed on a 30 minute hold to talk to someone about the return not working. Eventually we were able to bring the uhaul vehicle to another place to return it. I was also charged a 100 dollar deposit on the initial payment for using a debit card at the store which didn't seem right.

Cory Felde 
Rating:
4.0

Customer did not leave a comment.

Timothy Schott 
Rating:
5.0

Great experience

Richard Marain 
Rating:
5.0

Customer did not leave a comment.

Mariah Estenson 
Rating:
4.0

Same as comment above, drop off location should credit my account for extra fuel!

MARK JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

Carl Cossic 
Rating:
5.0

Customer did not leave a comment.

David Kraft 
Rating:
4.0

Customer service on point. Very respectful.

kenji clarito 
Rating:
5.0

Amazing staff, nice and clean, secure.

Laini Parriman  |  Overall Experience 
Rating:
5.0

The manager is great. Always has solutions and is ready to get the job done. Much appreciated everytime l. Thank yall!

Andrew Cosentino 
Rating:
4.0

Customer did not leave a comment.

Melvin Sonsteng 
Rating:
5.0

THE MANAGER IS EXTREMELY PLEASANT TO DEAL WITH AND VERY VERY EASY TO TALK TO AND WILLING TO GO ABOVE AND BEYOND FOR THE CUSTOMERS

Sue Knapp  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rebecca Tatafu 
Rating:
4.0

Customer did not leave a comment.

scott ackerman 
Rating:
5.0

Customer did not leave a comment.

JOSIE CHEETHAM 
Rating:
5.0

Great customer service!

Marie Willcox 
Rating:
5.0

Staff were very helpful.

William Harant 
Rating:
4.0

A great way to improve car moving dolly would be to silence rattle. This could be done with rubber wedges, silencing bumpers or shims. silencing would enhance renters comfort, eliminate sound pollution by u haul trailering people and provide you with a great advertising gimmick.

Edward Barrett 
Rating:
4.0

There was a slight stale cigarette smell in the van. Recommend snow tires in the winter for better traction, I almost got stuck twice and there wasn't even that much snow.

Angie Fiskum 
Rating:
5.0

Customer did not leave a comment.

Cindy Hagen 
Rating:
4.0

Customer did not leave a comment.

Diane thorsen 
Rating:
5.0

Customer did not leave a comment.

alex barylo 
Rating:
4.0

Customer did not leave a comment.

Cade Barthuly 
Rating:
3.0

door security keypad had issue's a couple of times. was also charged two separate late fees although I had specifically asked the Uhaul rep to ensure my bill was set to 'auto-pay' from my bank when my storage units were set up both times. one of the Uhaul rep' guys didn't know how to use your computer system.

Don Hiebert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Montero 
Rating:
4.0

Customer did not leave a comment.

Rachel Weidener 
Rating:
5.0

Customer did not leave a comment.

michael mckay 
Rating:
5.0

Customer did not leave a comment.

William Thomas 
Rating:
4.0

Customer did not leave a comment.

Laurence Shiner 
Rating:
2.0

They messed up my pickup and had me go to another location to get something only to find out I needed to come back to get the equipment.

Timothy Welter 
Rating:
4.0

Customer did not leave a comment.

Deborah Stewart 
Rating:
5.0

Customer did not leave a comment.

Russ Hill 
Rating:
2.0

More knowledgeable people and more people in general

travis dingle 
Rating:
3.0

Customer did not leave a comment.

connie rondazzo 
Rating:
5.0

Customer did not leave a comment.

Raylean Garrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Monteil 
Rating:
5.0

Jesse was great! Thanks!

Dan Cook 
Rating:
5.0

Not much could be improved upon. I had a great interaction with the guy working. I wish I could remember his name. Even though he mentioned being short staffed, he offered great service and maintained a friendly attitude.

Tyler Osborne 
Rating:
3.0

Customer did not leave a comment.

William Gleed 
Rating:
4.0

Customer did not leave a comment.

Thomas Triehy 
Rating:
4.0

Customer did not leave a comment.

ROBERT BERRY 
Rating:
5.0

Customer did not leave a comment.

Jeremy Smith 
Rating:
3.0

When originally renting unit I was told ground level and a 10x10. When I arrived to start using the unit it was on the second floor and only 8x10. Pricing was also a little on the steep side. I just rented a 10x20 for MUCH cheaper with someone else.

Mitchell Wilkinson  |  Overall Experience 
Rating:
3.0

two (2) times members of your team could not figure out how to use your internal (computer) system and messed up my account and billing (ugh!!!); the outside self serve bldg sliding door was (still is) broken. the self serve bldg entrance code system was confusing to learn (code key vs bldg doors access)

Don Hiebert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rick knapp 
Rating:
5.0

Staff was great.

Jean maskell 
Rating:
4.0

Customer did not leave a comment.

Kelli Sanchez 
Rating:
5.0

Person helping was awesome

George Weimer 
Rating:
5.0

I got a call on Wednesday when we were headed to Helena and they said the U-Haul truck I had rented was stolen. They got us an U-Haul van and it worked out great. When it came time to return the vehicle, our event went longer than expected and this location was amazing. They helped us figure out a game plan and worked with us through the process. Super thankful for this group. Thank you!

Brittani Bush 
Rating:
5.0

Customer did not leave a comment.

Samantha Mattfeldt 
Rating:
5.0

Customer did not leave a comment.

LEE TRAVIS 
Rating:
5.0

Dropping off was easy and the employee was friendly and helpful. The store was clean along with the lot. I have used this uhaul station before and it has always had the friendliest employees, and the cleanest station in town. The employees here are great at letting you know what you need for your move, never trying to oversell items, but getting the right items to make the move smooth. Highly recommend this station to others whether you need to rent outgoing or returning equipment.

Michelle Cummings 
Rating:
5.0

Customer service was awesome!!

Robert H 
Rating:
4.0

Pet hair from previous customer was not removed from cab of moving van

Laurretta Briscoe 
Rating:
4.0

It was a pain in the butt that I didn’t get a card so I could open the doors to get to my storage after the office had closed. Didn’t like having limited hours of access. So I could only go through the side door at limited hours and then when I’d open my storage, the alarm would go off.

Lori Rittel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Eldridge 
Rating:
4.0

Customer did not leave a comment.

Marlys Barrett 
Rating:
5.0

One of the best U-Haul experiences ever!!! Seriously the gentleman working today was FANTASTIC!!!

matthew Hays 
Rating:
5.0

Customer did not leave a comment.

susan shields  |  Overall Experience 
Rating:
5.0

All the people were great. But I was charge for the dolly and pads which I did not use and did not request. I’ve used Uhual for the past 17 years. I drive an 18 wheel moving truck. I use your trucks to shuttle. I don’t EVER use your cheap equipment. I have my own. I would like to be reimbursed my $10.00 please. Thank you. David Lambeth Associate Director of Transportation for the Texas Conference of Seventh day Adventist.

David Lambeth 
Rating:
5.0

Customer did not leave a comment.

Dennis Vogt 
Rating:
2.0

way too expensive for what it is. i could have gone to any other self storage in helena and gotten it atleast 10-15% cheaper.

Dakota Shields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Staten 
Rating:
5.0

Everyone who works at this location went above and beyond to help an older single woman with the move in process. What a true blessing and gift.

Pat Robicheaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin miller 
Rating:
5.0

Customer did not leave a comment.

John Tavary 
Rating:
5.0

Keep up the great work u guys do

JAMES REHBEIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Passamany 
Rating:
3.0

I had to call to request a return receipt. Even then, the email I received contained what appears to be an incomplete receipt. Otherwise I would have given 5 stars for service.

Jonathan Daley 
Rating:
5.0

I will never go anywhere else except this location! MIKE was and is an absolute professional. He answered all of my questions and fixed every problem I had. Every time I accidentally walked out of emergency door, he quick to come and make sure everything was fine! Thank you again MIKE.

Michelle Figueroa 
Rating:
5.0

Customer did not leave a comment.

Eleanor Bushnell  |  Overall Experience 
Rating:
4.0

Good place good folks good job

TOM TYSON 
Rating:
5.0

Mark was awesome. I’m pretty sure I got his name right. He was cheerful and businesslike. He knew what he was doing. He answered all my questions and I left the parking lot feeling cheerful and confident that I knew what I was doing.

Theresa Eliasen 
Rating:
4.0

The appliance dolly that I reserved was not in the truck when I picked it up and the lock on the back of the truck did not work, but they made up for it.

Jeremy Terry 
Rating:
5.0

Customer did not leave a comment.

Austin Coudriet 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SHERLOCK 
Rating:
5.0

Customer did not leave a comment.

Shelly Murphy 
Rating:
5.0

Customer did not leave a comment.

Thomas Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Randolph 
Rating:
5.0

Customer did not leave a comment.

Lisa Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Moser 
Rating:
5.0

Customer did not leave a comment.

Devin Healy 
Rating:
5.0

The staff was very friendly and helpful! I am definitely using this service again.

Sheerley Ugarte Arostegui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Heitshusen 
Rating:
5.0

Very friendly and professional at the same time! Very very helpful!

Carole Solomon  |  Overall Experience 
Rating:
2.0

Numerous times I had to go to the office to have them unlock the back sliding door during business hours. At least three times after office hours the doors with the codes did not work. The latest was last week at 6;55 and the office was already locked up when it says they don’t leave until 7. I needed in that night and had to incur another charge. I moved all my stuff to a new site because of accessibility.

Rebecca Tatafu  |  Overall Experience 
Rating:
5.0

Great to be able to rent a truck. Will use this location again. Great service.

Marie Bourgeois 
Rating:
5.0

Customer did not leave a comment.

CARRIE STEWART 
Rating:
3.0

I was a bit disappointed that in my registration email they said a lock would be inside the unit but there was none. Other than that the facility is super clean and nice. As soon as I get a lock I can move things in.

Jazmin Engle  |  Online Move In 
Rating:
5.0

This is the second summer I have rented a small storage unit for my son who attends college in Helena, MT, while permanently residing in IL. The best thing about this location is the staff. They are kind, helpful, and just all around great people. They make a process that is potentially miserable (moving kids back and forth to college) way easier and more pleasant.

joe cossairt  |  Overall Experience 
Rating:
2.0

I decided not to store here because there is no elevator to the second floor.

Angela Helvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Slate 
Rating:
4.0

They gave me an upstairs storage unit, without telling me there was no elevator!!!!

Angela Helvey 
Rating:
4.0

you are good as it is

Larry Calderon 
Rating:
5.0

Customer did not leave a comment.

Thomas Kilmer 
Rating:
5.0

Location was great. Equipment pick up/drop off was alittle challenging due to construction but a needed part of the community. The rental I used was slightly beat up but still functioned as designed and safely.

Brandon Arthurs 
Rating:
1.0

Reserved a 15’ truck. Went to one location and they said they didn’t have one there but the one down the road was holding my 15’ reservation there. Drove to that one and they didn’t have any 15’ trucks. Said they had my reservation but didn’t hold the truck. What is the point of taking a reservation if you don’t hold the reservation

Dakota Conroy 
Rating:
5.0

Aiding my move from my present storage to a smaller one a day early was a kindness! Thank you!

Sher ehret  |  First Impressions 
Rating:
1.0

I made a reservation online and had to go to 3 different locations and make a new reservation to get the truck unless I wanted to wait another 3 hours for the original location so I had to spend more money on the miles then I originally thought I would and my plans got pushed back because it took an hour and a half to get it all sorted out. The worker at the location I did get it from was very helpful and understanding and saved the truck for me when I called in at the first location and couldn't figure out what was going on. Over all bad experience but that worker really helped me out.

Mariam Bowers 
Rating:
5.0

Both people I dealt with were professional, friendly, and fast.

Bryan WISHERD 
Rating:
5.0

Customer did not leave a comment.

zenon foroszowsky 
Rating:
5.0

Customer did not leave a comment.

Theodore Bakken 
Rating:
4.0

Have more equipment available (truck). Customer service was good.

RUSTIN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Richard Keen 
Rating:
5.0

Customer did not leave a comment.

Mark Shapley 
Rating:
5.0

The gentleman in the store Tuesday was not super helpful until the third time I came back in stating that I did not understand how to disarm my unit and that the door kept saying it was denied and not checked in. He finally came out and showed us the correct terminal to use to disarm the unit... then I had to go back in because the lock was not in the unit only for the janitor lady who was chillin inside to say oh yeah we don't do that anymore you'll have to give her one from behind the counter. One of the keys is bent but works. The facility is nice but the young gentleman at the counter was not super helpful.

Caitlyn King  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JOHN GERSBACH 
Rating:
5.0

I rented a trailer. I knew I needed a 2 inch ball because I called and asked. I also knew I needed a 4 wire plug adapter. I don't know if that information is in the reservation site or in your reservation advance information but it should be. Twisting the safety chains is recommended in your information on U tube but that kind of stress significantly reduces the tensile capability of the safety chain.

BRADLEY BRUCE 
Rating:
4.0

Customer did not leave a comment.

Pamela Benson 
Rating:
1.0

Customer did not leave a comment.

Robert Betts 
Rating:
5.0

Customer did not leave a comment.

Deborah L Bavosa 
Rating:
5.0

get better a/c in the trucks

Campbell Lodge 
Rating:
5.0

Customer did not leave a comment.

Christopher Taleff 
Rating:
5.0

Our truck had difficulty connecting to the trailer. Three employees helped out for a total of about 40 minutes to get the trailer hooked and working! I greatly appreciated their dedication and assistance. They were friendly and extremely helpful!

MADELYN Brustkern 
Rating:
4.0

Customer did not leave a comment.

Scott Kolowitz 
Rating:
1.0

Staff has absolutely no customer service skills, rude and unprofessional

Melanie Castan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cary Lund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLISON GROBEN  |  First Impressions 
Rating:
4.0

The office team was great, the low rating is because the online check-in process wasn't recognizing my truck rental (for the first-month-free promotion) until I refreshed my browser *after* submitting my email and name.

Derek Lane  |  Online Move In 
Rating:
5.0

Jennifer was amazing and super helpful getting this unit set up for my college kid.

Chase Kilcup  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystal Clark  |  First Impressions 
Rating:
5.0

This whole transaction took months due to me trying to coordinate dates and arrangements in Alaska and arrival in Montana-weather was a big factor-when that windows finally opened to be conducive to my travel needs, anchorage and Juneau offices made departure happen-on the way the Helena office called to check on me-Jennifer and staff were great and even called afterwards to make sure everything was ok! Thanks!!!😎👍

MICHAEL CLASBY  |  Overall Experience 
Rating:
5.0

The staff was friendly concerned everyone that works there really good people. It’s nice when you’re not having a good day to see you :-) will be able to talk to someone if not rude place to grab. I’m really do appreciate your time and effort.

Patrick Seltenreich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI PERRIGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Tolman  |  First Impressions 
Rating:
5.0

Only issue we had was no lights inside the storage unit. Since the building is all indoors its a surprise there's no light inside each storage unit. Made it very hard to store and move things around.

Chris Huffman  |  Overall Experience 
Rating:
5.0

Everything was actually really good there. He’s just there was a couple times that I went there. Wanted to go before work and my access code but not let me in.

Patrick Seltenreich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer Brown  |  Overall Experience 
Rating:
5.0

Love these team members....they care, work well under stress, and being in stress myself. They worked together to be so kind and caring about everything....I will be back and encourage people to stop in and will be taken care of......thank you guys....love you and very thankful for you.......

Gwen Melzer  |  Overall Experience 
Rating:
5.0

Heated and clean. Great

Kathleen Woods  |  Overall Experience 
Rating:
5.0

A great place clean comfortable and civilized. It's a relief knowing my things are safe and climatized. Dog friendly too, for my constant companion that means a lot to us. Thanks to the accommodating employees for making it so easy! Sincerely. Human and Dog

Gayle Amado-gattaneo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Cranmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen Melzer  |  First Impressions 
Rating:
4.0

Storage units dark. only hallway lighting

PAUL KAZMIEROWSKI  |  Overall Experience 
Rating:
4.0

There were repeated computer billing problems. We used auto pay and would still get late notices. They were cheerfully corrected and late fees were removed when we called, but it happened repeatedly.

holly kaleczyc  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kila Shepherd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Woods  |  First Impressions 
Rating:
5.0

The staff are kind and helpful.

Erik Gorman  |  Overall Experience 
Rating:
5.0

Thanks for Jennifer and the hard working staff at the Helena U-Haul facility, we appreciate the service, the staff, the products and the location.

Cary Lund  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kohl Sanchez  |  First Impressions 
Rating:
5.0

First class. Clean. Heated. Alarm system. No complaints

James Mayer  |  Overall Experience 
Rating:
5.0

Very pleased with how quick, easy and satisfying my experience with renting a storage unit with this U-Haul vendor has been. Will utilize this vendor whenever I have the need for storing or moving anything that will fit in one of their units. Thank you to everyone at U-Haul..

linda galloway.  |  Overall Experience 
Rating:
5.0

The staff on site were absolutely incredible! They were so helpful and we will definitely recommend this place. Great job folks!

Kelsey Duncan  |  Overall Experience 
Rating:
5.0

Very friendly staff, helpful, very clean & very much appreciated the carts to move in & out. The first month free was a huge bonus, thank you so much

Diana Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay Sammeta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aura arroyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marvin page  |  Overall Experience 
Rating:
5.0

The staff go over and beyond. I would not choose any other location.

Amy Wilson  |  Overall Experience 
Rating:
5.0

Excellent and safe storage for my stuff! Just a note... once my storage was empty and I was sweeping it out... I found mouse droppings along the walls. Hopefully I didn't take any surprises home with me.

kathy belling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Langdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA WEBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elijah Hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Tanner  |  Online Move In 
Rating:
5.0

Staff was friendly and went out of their way to be helpful

linda galloway.  |  First Impressions 
Rating:
5.0

First month free was great! Free lock use was also a huge perk!

Kyle Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Adams  |  First Impressions 
Rating:
1.0

Staff was told I wouldn't need the unit after this month, yet I was charged for the next. I go down there right when they open to get told charges will be reversed ( as they should be)....only to have to sit and wait so far 2 days for my money to get back to me... took ya all 5 seconds to take it... yet IM STILL WAITING. Over 48 hrs later.

matthew stuhlsatz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

erin ferrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Goodtrack  |  Overall Experience 
Rating:
5.0

I used your storage facility for years. It was always an easy in and out without needing assistance. My son moved back in and I immediately thought of your facility.

Carole Solomon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louie arredondo  |  Overall Experience 
Rating:
4.0

Thank you for having a safe place for our college student to store her belongings. She felt safe and loved the access to her storage unit! We appreciate the staff and how helpful and kind they always were!

Stephanie Mays  |  Overall Experience 
Rating:
5.0

Wonderful staff. Very Friendly and very helpful. It's always very well lit and very clean. I feel safe and I know my things are safe. Prices are affordable. I would not go anywhere else.

Amy Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mona hakala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mats Roing  |  Overall Experience 
Rating:
3.0

Storage area was conveniently located and easy to access. Staff were friendly. Rented unit was poorly lit and parking to access it was limited. I felt it was overpriced for what I rented but made due.

kandice lynn morse  |  Overall Experience 
Rating:
5.0

Love this service

Alan Cook  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Brandley  |  Overall Experience 
Rating:
5.0

Excellent customer service. Everyone was always very helpful. The facilities were always extremely clean and well maintained, which I greatly appreciated.

JUSTIN HICKS  |  Overall Experience 
Rating:
5.0

I moved boxes and assorted bicycles and tubs in and out for 4 months. I was thankful for the UHaul carts available and a supply of used boxes I could take. It was clean, well lit and for the most part empty of others when I came. Highly recommended.

MORGAN Maynard Hahn  |  Overall Experience 
Rating:
5.0

Jacob Clark was the clerk and he was very helpful and friendly!

Serena Arzuaga  |  First Impressions 
Rating:
5.0

Sam is amazing customer service professional. Truly a one-man show at the Lyndale location in Helena. Most amazing experience and service always when I come into this location especially when Sam is here! Anybody in Montana should use this location as their go-to location when renting or working with you all storage building any of your needs. Again I would give them five stars and then some for his kind professional and attend to service to all of his customers needs!

gregg jhonson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN HICKS  |  First Impressions 
Rating:
5.0

Staff provided answers to all my questions and worked to make sure I was familiar with the facility. Staff efficient and welcoming.

Mary Kelley  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nateshia Woods  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany mcmanus  |  First Impressions 
Rating:
5.0

I will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!

Samantha Erpenbach  |  Overall Experience 
Rating:
5.0

It was a smooth process and I was pleased as how clean and secure the facility was.

MORGAN Maynard Hahn  |  First Impressions 
Rating:
5.0

Staff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!

KIMBERLY JACOBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Latson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aura Arroyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brandley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla adair  |  Overall Experience 
Rating:
4.0

There was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62.00 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.

Jo Goodtrack  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessie Stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeannie Nesbo  |  Overall Experience 
Rating:
3.0

We were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.

Dr G  |  Online Move In 
Rating:
5.0

These guys are the best to work with and they are.good to us and they now me really well.

James Rehbein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Tomlinson  |  Overall Experience 
Rating:
5.0

Terrific customer service! Steve, Triston and Will , all of these gentleman Are wonderful customer service representatives

Jeannie Nesbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla adair  |  First Impressions 
Rating:
4.0

Code given to access building didn't work

Wendy Schulenberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger potter  |  First Impressions 
Rating:
4.0

The employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.

sarah osmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheyenne nicholson  |  First Impressions 
Rating:
4.0

It was difficult to navigate with two buildings and not much signage around. For someone who has never used a storage unit, this should be dealt with accordingly.

Sienna Swannack  |  First Impressions 
Rating:
4.0

The only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.

Jenna Schachtner  |  Online Move In 
Rating:
4.0

Expensive, but overall, a relatively decent value, considering indoor, and heated storage with excellent security, and good customer service.

Adam Fauhl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Davis  |  Overall Experience 
Rating:
5.0

The customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!

Linda Greene  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric Bauman  |  First Impressions 
Rating:
5.0

🏆👍👍👍👍👍🥇

Carole Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Albright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Aune  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

holly kaleczyc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

InterWest Health  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Throckmorton  |  Overall Experience 
Rating:
4.0

Need to fix the alarm and keypad by the south door.

Shandee Cook  |  Overall Experience 
Rating:
5.0

Taylor's and staff were very friendly , helpful, and thorough about questions and explanations. I was very comfortable with the whole process.

sam goodman  |  First Impressions 
Rating:
5.0

Ok, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.

Zak Riggin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY WOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Denning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL MARTIN  |  Overall Experience 
Rating:
5.0

Taylor is fantastic

Michelle Ehmer  |  First Impressions 
Rating:
5.0

Very helpful Staff...Most Highly Recommend!

CHRISTOPHER PEELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL MARTIN  |  First Impressions 
Rating:
5.0

Great service reps T this plCe! They are the greatest!thank you with respect for serving.

Don Preston  |  Overall Experience 
Rating:
5.0

Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!

Juliana Breit  |  Overall Experience 
Rating:
2.0

I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn’t even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??

Dana Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Patzen  |  First Impressions 
Rating:
2.0

Security questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.

trevor little  |  Overall Experience 
Rating:
5.0

When my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.

Laura Ducolon  |  Overall Experience 
Rating:
4.0

We did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.

MARTHA HOLLAND  |  Overall Experience 
Rating:
5.0

Clay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!

Sherry ehret  |  Overall Experience 
Rating:
3.0

The service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.

Dana Osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean logan  |  Overall Experience 
Rating:
4.0

A little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.

Adam Fauhl  |  Overall Experience 
Rating:
5.0

I am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!

Anita Corrigan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUZANNE ENDICOTT  |  Overall Experience 
Rating:
5.0

Clean and friendly

James Reagle  |  First Impressions 
Rating:
5.0

The only problem was there wasn't sufficient lighting in my storage unit.

Dellanno Freeman  |  Overall Experience 
Rating:
3.0

My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs

carrole scott  |  First Impressions 
Rating:
5.0

Great experience.

Robert Freistadt  |  Overall Experience 
Rating:
5.0

Fantastic Facility!

Cal Mincey  |  First Impressions 
Rating:
5.0

a safe place to store things

KAREN PERUSICH  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.

Linda Greene  |  Overall Experience 
Rating:
4.0

Some staff were inpatient but other then that very nice

Shasta Harris  |  Overall Experience 
Rating:
5.0

Clean units and customer service was excellent! I will recommend use at this location to others!

Timothy Letcher  |  Overall Experience 
Rating:
5.0

Great clean and secure location, helpful and friendly staff!! Thanks!

SARAH HALL  |  Overall Experience 
Rating:
5.0

Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.

SARAH HALL  |  Overall Experience 
Rating:
5.0

If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.

Gloria Lambertz  |  Overall Experience 
Rating:
5.0

Wish it had an elevator.... Super clean!

travis tilleman  |  First Impressions 
Rating:
5.0

Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!

Briggs Alsbury  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Would use again because that free month is awesome!!

cindy tenneson  |  Overall Experience 
Rating:
5.0

The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!

Joseph Tosoni  |  First Impressions 
Rating:
5.0

Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!

Timothy Letcher  |  First Impressions 
Rating:
5.0

The Helena crew went above and beyond. EXCELLENT!!!

Richard Burgess  |  First Impressions 
Rating:
5.0

This facility was very helpful and efficient. The staff were friendly and professional.

Leslie Serrano  |  First Impressions 
Rating:
5.0

I have been doing business on Lyndale for years and have always had good service.

Linda Rideout  |  Overall Experience 
Rating:
5.0

Courtesy and Knowledge Plus!

Sherry ehret  |  First Impressions 
Rating:
4.0

Very positive profficient.thank you.

Ramona Harris  |  First Impressions 
Rating:
5.0

None

Angie Griner  |  Overall Experience 
Rating:
5.0

Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!

Thomas Shive Jr  |  First Impressions 
Rating:
5.0

Awesome management with even better employees! Helena Uhaul will always have my business!

Hunter Mycke  |  First Impressions 
Rating:
5.0

The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul

Lonna Applegate  |  Overall Experience 
Rating:
5.0

Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.

Brielle Gurr  |  First Impressions 
Rating:
5.0

Very helpful, informative and friendly staff. Thanks

misty wallace  |  First Impressions 
Rating:
5.0

The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.

Susan broadwater  |  First Impressions 
Rating:
3.0

We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.

Mike Williams  |  Overall Experience 
Rating:
4.0

We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training

debbie gibson  |  First Impressions 
Rating:
1.0

You would do better if you pro rated days of the month, over.

Mike Williams  |  First Impressions 
Rating:
1.0

They will do anything to get more money out of people and don't follow their contracts.

Edward Hemphill  |  First Impressions 
Rating:
5.0

I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.

Warren Jamieson  |  Overall Experience 
Rating:
5.0

Clay went above and beyond to help. Thank you very much!

Gazie Rigo  |  Overall Experience 
Rating:
5.0

Shockingly great experience. From personalized storage service, to friendly customer service, A+

Fred Wiegand  |  First Impressions 
Rating:
5.0

Guys were great and very helpful. Real nice facility and really like the level of security.

Jeff Bisko  |  First Impressions 
Rating:
5.0

The storage area worked well.

Eric Griffin  |  Overall Experience 
Rating:
5.0

Very clean and secure. We felt that our belongings were in a safe place.

Maryann case  |  Overall Experience 
Rating:
5.0

Staff is very helpful, patient, and accommodating. I'm so appreciative.

Yvette McCormack  |  Overall Experience 
Rating:
5.0

Everyone was very pleasant

Nicole Mihalik  |  Overall Experience 
Rating:
5.0

Thanks

kim harrison  |  Overall Experience 
Rating:
5.0

Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.

Len DeClercq  |  Overall Experience 
Rating:
5.0

Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.

david seng  |  Overall Experience 
Rating:
5.0

Very professional and willing to accomodate needs . Thank you

kirk stetson  |  Reservation 
Rating:
5.0

Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!

kathleen morrison  |  Overall Experience 
Rating:
5.0

Efficient, prepared, top-notch

FRANK WRIGHT  |  Overall Experience 
Rating:
5.0

The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!

DeLores Duncan  |  Reservation 
Rating:
5.0

Great service thanks

Clinton Hitchcock  |  Overall Experience 
Rating:
5.0

Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased

justin ledesma  |  Overall Experience 
Rating:
3.0

Good experience.

carol rawlings  |  Overall Experience 
Rating:
5.0

The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!

mary rutherford  |  Overall Experience 
Rating:
5.0

We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.

Stephen Brehe  |  Overall Experience 
Rating:
4.0

The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend

Shanea Moore  |  Overall Experience 
Rating:
5.0

The strongback service was outstanding

Adell dimann  |  Overall Experience 
Rating:
5.0

An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great

scott milliken  |  Overall Experience 
Rating:
3.0

I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!

patty hansen  |  Overall Experience 
Rating:
1.0

Awful service

katie linjatie  |  Overall Experience 
Rating:
5.0

Fantastic! The best U-haul experience we've had to date! A model of service and quality.

Chad Paul  |  Overall Experience 
Rating:
5.0

I had a good experience using this storage facility.

curt reynolds  |  Overall Experience 
Rating:
5.0

What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.

Sherry peteet  |  Overall Experience 
Rating:
5.0

Always friendly, and made sure that my purchasing experience was easy and fast.

Grace Williams  |  Overall Experience 
Rating:
5.0

Thank you

Melanie Morris  |  Overall Experience 
Rating:
5.0

Nice

robin petkewich  |  Overall Experience 
Rating:
5.0

Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.

dave eggleston  |  Overall Experience 
Rating:
5.0

Great facility and staff

JIM CARNEY  |  Overall Experience 
Rating:
5.0

Clay and his staff are so helpful and professional!

Terri Hogan  |  Overall Experience 
Rating:
4.0

Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.

Chere Jiusto  |  Overall Experience 
Rating:
5.0

Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.

Richard Shiedel  |  Overall Experience 
Rating:
4.0

The staff made my experience very simple and straight forward. Thank you!

adam strainer  |  Overall Experience 
Rating:
5.0

The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.

mandie smith  |  Overall Experience 
No reviews have been submitted for this location.

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