Customer Reviews for U-Haul Moving & Storage of Hefner

1,014 reviews

421 W Hefner Rd   Oklahoma City, OK 73114
(2 Blks W Of Broadway Ext)

(405) 755-0406

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(405) 755-0406

421 W Hefner Rd
Oklahoma City, OK 73114
(2 Blks W Of Broadway Ext)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Elease I. 
Rating:
5.0

Customer did not leave a comment.

Patricia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Nothing to improve. Overall experience was superb!

Peter S. 
Rating:
5.0

Was switched to this location on morning of rental due to lack of equipment at original site. I will START with this location for any U-Haul needs in the future. Customer service was excellent (both helpful and friendly), starting with my call to confirm the new location. Thank you!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

KELLIE W. 
Rating:
5.0

Great experience. Highly recommend this facility.

LAWRENCE F.  |  Overall Experience 
Rating:
5.0

The facility was very clean and organized and the staff were super friendly thank you you all

SKYLER P.  |  First Impressions 
Rating:
4.0

None

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN R.  |  Overall Experience 
Rating:
1.0

I said 6hours and got 5 and the gas was not where it said when I got in it

dikises J. 
Rating:
5.0

He was friendly and very helpful.

KEITH ALAN M. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

The staff were very helpful and accommodating, would definitely use again.

Frances C. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Fast friendly service. I haven't had any problems.

syliva b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLYFRED H. 
Rating:
5.0

The gentleman that helped me was pleasant and helpful..

STEVEN F. 
Rating:
5.0

Cassandra was very helpful and friendly

Cheryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ameena A. 
Rating:
5.0

Very friendly and helpful. Awesome

David H. 
Rating:
5.0

Customer did not leave a comment.

tina O. 
Rating:
5.0

Everything went well and the website is very easy to use. Very pleased.

Heidi S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMIE W. 
Rating:
5.0

Angie, the manager, goes above and beyond the call to meet people’s needs!

LAURIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

LANDON H. 
Rating:
1.0

This was a terrible experience overall. 1. The pickup address was incorrect. When I arrived at U-Haul Moving & Storage of Lincoln they informed me that they did not have my truck - so I had to drive 9 miles to this Hefner location. I did not receive a text about this the night before. 2. One employee at this location was incredibly rude with me. When I went to pick up my truck - the blankets were not in the back. I went back in to ask about the blankets and the employee was very rude about it. After getting in the truck I noticed a cardboard advertisement in the front. I asked the employee to take it - and he got mad and told me I had to keep it with the truck. I threw the cardboard sign in the back of the truck. The employee misinterpreted this and started to threaten me physically. I basically had to talk this guy down from fighting with me.

ANDREW A. 
Rating:
5.0

Angie and her staff were polite, efficient, and worked hard to get me what I needed, when I needed it. Thank you!

BRANDI D. 
Rating:
5.0

Customer did not leave a comment.

shenika b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
5.0

Customer did not leave a comment.

MISHA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sergio h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl G.  |  First Impressions 
Rating:
5.0

Absolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!

Kathleen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE S.  |  First Impressions 
Rating:
5.0

Absolutely nothing as always everything was great your staff was wonderful thanks 😊

PATRICIA D. 
Rating:
5.0

The lady stated I owe $9 because the tank wasn't full. She is the one that showed me and explained I to me. Very nice and helpful.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

Jami P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Faith H.  |  First Impressions 
Rating:
3.0

I pre checked in and it still took a really long time to get processed.

Garth T. 
Rating:
2.0

Customer did not leave a comment.

Leland K. 
Rating:
5.0

We cannot say enough for our experience here! We stored our stuff here for a while and everyone was ALWAYS so nice and helpful. Renting a truck was an easy experience as well!

GERALD N. 
Rating:
5.0

My experience was awesome.

Rochell A. 
Rating:
4.0

I have no actual complaints. My experience was smooth and fast. Customer service was better than average.

Yudoshia R. 
Rating:
5.0

Customer did not leave a comment.

alsahia `.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE L. 
Rating:
5.0

again. Changes here.

James H. 
Rating:
1.0

This place gives you an already scuffed up truck and then tries to charge you bogus fees later for it. DO RENT FROM HERE.

Dustin E. 
Rating:
5.0

Have non-smoking options. The truck REEKED of cigarettes. That smell can't be remediated with your best efforts.

JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

BATES E. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

donna B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Matthew J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

quanita r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

quanita r.  |  Overall Experience 
Rating:
5.0

This is the best experience with ( moving and storage) that I have ever experienced.

Vincent M.  |  Online Move In 
Rating:
5.0

Staff was so nice they need 10 Gold Stars!!

SHERRIE G.  |  First Impressions 
Rating:
1.0

Make sure you don't have employees sleeping on the boxes that are for purchase in your lobby to start.

colette B. 
Rating:
5.0

Customer did not leave a comment.

JERRY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

rita l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Leave more room for returning vehicles

Nicholas A. 
Rating:
5.0

Staff wasn't moving with any sense of urgency . Wasn't greeted when I came in. Staff took there time to return my change ,said something about the systems were new. Love the location, unhappy with staff.

Kelly J. 
Rating:
3.0

Provide more assistance when there are errors in reservations or trucks.

Bibi D. 
Rating:
5.0

Customer did not leave a comment.

ILDIKO J. 
Rating:
4.0

Customer did not leave a comment.

Yapi A. 
Rating:
2.0

LOT TOO SMALL AND STAFF NOT FRIENDLY

Susan S. 
Rating:
5.0

Customer did not leave a comment.

HOPE T. 
Rating:
1.0

Customer did not leave a comment.

Andre C. 
Rating:
4.0

Check the AC before you agree to take the vehicle

Daniel B. 
Rating:
5.0

Attempted to do after-hours online check-in of equipment. However, the process required a picture of the odometer and after many attempts to upload the picture, the app would not accept any of the pictures. Eventually I had to just leave the equipment without completing the check-in process.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Tammie A. 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  First Impressions 
Rating:
2.0

I was told that the Dailey rate to rent the cargo van was 19.99 I am being charged 79.something a day. Why

JONATHAN P. 
Rating:
5.0

Can't find the location on I-phone or “Apple Maps”.. no listing pops up in that area for U-Haul.

David S. 
Rating:
2.0

Dropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.

STEPHEN R.  |  First Impressions 
Rating:
2.0

Staff experience below average.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Great easy way to drop off and very quick and efficient thank you we've also had a great experience with your location on Broadway extension appreciate the customer service

RICKY C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
5.0

Angie was friendly, happy, and helpful, as were the team members on site when I returned the vehicle. I had hoped to rent closer to home, but the friendly service made me glad I was renting here!

JUNE B. 
Rating:
3.0

Customer did not leave a comment.

ADAM J. 
Rating:
4.0

Good location. Lots of merchandise. Nice woman @ desk

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

kay j.  |  First Impressions 
Rating:
5.0

The truck broke down, and the cab have a lot of wear and tear. There were several dents in the truck and looked like it had been in a few incidents. When I tried to call the store I could not get through to the actual store. When I tried to get through to someone I ended up on hold for over half an hour before getting disconnected.

JERMAINE B. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

ALESHIA M. 
Rating:
3.0

Drop off after-hours

Marshayla R. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
5.0

Asst store manager was terrific and very service oriented.

GERALD C. 
Rating:
5.0

Sequoyah Roberts was the best part of renting at this location. She was over-the-top in service and kindness.

James S. 
Rating:
3.0

Customer did not leave a comment.

REBECCA J. 
Rating:
4.0

The lady that checked me out was real helpful but there was a younger guy when I came back that didn't seem to like people

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

DONNIE T. 
Rating:
5.0

Customer did not leave a comment.

RODERICK B. 
Rating:
1.0

Returned trailer same day rented. And the worker did not check it in and 5 days later get a message saying if not returned will be pressing charges. Make sure you get receipt when returning don't take anyone's word

KEVIN D. 
Rating:
5.0

great staff, customer service

Jonathan P. 
Rating:
5.0

Customer's service was very very nice

SHARON H. 
Rating:
1.0

Unfortunately, the clerk was new and it was a busy weekend. I was sold a 10 x 30 unit and there were none available for rent. The clerk told us it was our problem as U-Haul corporate still allows the rental of storage units even though none are available. We ended up finding a U-Haul storage unit by ourselves almost 20 miles away and U-Haul charged us mileage on the truck! Oh wait, the first location sold us a lock even though there wasn't a storage unit available. Unbelievable.

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

milique s.  |  First Impressions 
Rating:
5.0

N/a

stephanie b.  |  First Impressions 
Rating:
5.0

Customer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!

DENISE K.  |  First Impressions 
Rating:
5.0

Just continue to get better as a Team.. This locations is Well Ran and Well Organized!

DONNIE T. 
Rating:
5.0

The pick up and drop off at Uhaul on Hefner in OKC were very helpful.

BONNY M. 
Rating:
3.0

Returning agent did not understand how to calculate mileage. We had taken pictures of odometer & gas gauge at pick up as well as pictures of vehicle exterior at pickup, they disputed the mileage & gas usage so we had documentation, not sure if we would use that location. Employees were argumentative

Marilyn M. 
Rating:
4.0

Customer did not leave a comment.

LANECE R. 
Rating:
5.0

Customer did not leave a comment.

KEILA M. 
Rating:
3.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Lady was swamped as we pulled up but still quick and efficient. Also very understanding due to the fact I was almost 20min late for my drop off because the gas station

Shelly W. 
Rating:
3.0

Charged for more than I was supposed to be but it's ok.

CORBIN S. 
Rating:
2.0

Poor customer service. We were handed our receipt and told when returning our trailer after hours, to just leave it in the parking lot. There was no mention of having to check it in ourselves, even after we asked about it. Being called the next day that we were fined for doing as we were told is ridiculous. Yes, we see it on the contract NOW, but the contract saying one thing and your employees saying another feels like we were taken advantage of. Will not use this location again.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

claude m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHN L. 
Rating:
5.0

Everyone Polite and Professional

SHALINDA L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
3.0

I was led to the wrong truck which I figured out on my own that it was incorrect. The actual truck i was assigned didn't have a dolly in it. I got charged for it for two days. A dolly would have shaved off so much time for us. Not to mention being charged for something i never even received. When i was going to be later than planned i called to figure out if it would be cheaper to keep it another day or bring in late that night i was told if i used the app and returned it that night I'd only be charged $20 instead of the daily fee. I was still charged the daily fee. Overall ive always used this particular facility due to the customer service. Just very frustrated at the cost and service this particular time.

Lena B. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
5.0

Customer did not leave a comment.

FELICIA J. 
Rating:
5.0

Nothing this Uhaul is one of Uncle Brother's Moving Co. LLC go to spots!!

DONNIE T. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
2.0

The young man got into a cursing fight with my sister, the truck wasn't a one way like I reserved so I wound up having to drive the truck back in the middle of the night and pay for about 80 miles I wasn't planning on and no effort was made to help out in any way. I will not go to this location again and will tell other people to avoid it also. I have never had an experience like this with UHaul before and this was so bad I will try to find alternatives if I move anything again.

BELINDA B. 
Rating:
5.0

this is a wonderful group of people. They are alway going the extra mile.

MICHELLEA G.  |  First Impressions 
Rating:
5.0

I was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.

Alavi D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
4.0

I'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Thanks.

DELORIS C.  |  First Impressions 
Rating:
5.0

I have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Thank you! 💕🙏🏼💕

GLENNA S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and made the whole process quick and painless.

aj j.  |  First Impressions 
Rating:
5.0

Phone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpful

regina s.  |  First Impressions 
Rating:
5.0

Very clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.

Kathleen N.  |  First Impressions 
Rating:
5.0

The sales guy was great

Stacey B.  |  First Impressions 
Rating:
5.0

By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc

Coy B.  |  Online Move In 
Rating:
5.0

They were patient and very respectful and helpful and I definitely recommend this location to others

JONATHAN S.  |  First Impressions 
Rating:
1.0

The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.

wyatt j.  |  First Impressions 
Rating:
5.0

Received great customer service!

Jocelyn S.  |  First Impressions 
Rating:
5.0

My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.

seyaneh m.  |  Reservation 
No reviews have been submitted for this location.

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