Comentarios de los clientes para U-Haul Moving & Storage of Hefner

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hefner

Clasificación general:

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Leslie G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ALAN M.
Clasificación:

N/A

DARLENE A.
Clasificación:

Suppy head phone where the phone can be answered when away from desk

AARON G.
Clasificación:

Truck was in poor shape, had been in some sort of accident with zip ties holding the lower bumper on. Steering and brakes are in desperate need of service. The employees were more interested in talking about apartments and cars amongst each other rather than helping customers. Not to mention cussing constantly. I will never use Uhaul again after this experience.

Gordon A.
Clasificación:

El cliente no dejó un comentario.

Ranjit S.
Clasificación:

Please make sure to keep the vehicle available which was originally booked.

LOGAN G.
Clasificación:

El cliente no dejó un comentario.

kiaana G.
Clasificación:

The truck was given to me with little to no gas. They shorted the given miles apparently because I was charged more on the return. And I was not given a fuel credit as promised.

william A.
Clasificación:

Shity customer service my truck was dirty they had the audacity to charge me an extra $50 and don't know where the money went.. that dog hair all over the seat

TREVOR R.
Clasificación:

El cliente no dejó un comentario.

April C.
Clasificación:

The employees here are always WONDERFUL! Thank you for another great experience!

Vinnesea T.
Clasificación:

The two gentlemen working were excellent and went over and beyond. Keep up the good work

Lonyai R.
Clasificación:

El cliente no dejó un comentario.

Rodney W.
Clasificación:

Nothing

Dedrea S. | Overall Experience |
Clasificación:

THE MANAGER WAS AMAZING. SHE WAS SO SWEET AND KIND.VERY POLITE AND PROFESSIONAL.SHE WENT ABOVE AND BEYOND TO HELP ME&MY FAMILY.SHE REASSSURED US THAT THEIR WERE NO SNAKES...VOLUNTEERING TO GO FIRST SO WE FELT COMFORTABLE TO GO INSIDE.AWESOME IS ALL I CAN SAY&NOT ONLY THAT AS I WAS HAVING AN EMOTIONAL MELTDOWN... ..SHE EXTENDED HER KINDNESS BY ASKING IF THERE WAS ANYTHING SHE COULD...SHE VOLUNTEERED TO WALK WITH ME AS I COLLECTED MY THOUGHTS..SHE TOOK HER TIME WITH ME..JUST AN OVERALL LOVING PERSON..SHARED EXCELLENT ADVICE ON THE EQUIPMENT..VERY KNOWLEDGEABLE..5STAR SERVICE AND NOT TO MENTION...IT IS ALWAYD CLEAN INSIDE THE STORE.SWEET BLESSINGS TO THIS YOUNG LADY AND HOW SHE MADE US FEEL...IF I EVER NEED A STORAGE AGAIN ..I WOULD WITH NO HESITATION ...COME HERE.5❇❇❇❇❇

Yasmine T.
Clasificación:

El cliente no dejó un comentario.

Bradley W.
Clasificación:

El cliente no dejó un comentario.

JENNIFER R.
Clasificación:

Truck brakes are bad and transmission is slipping. If going a long way with that truck you would not make it.

Mark F.
Clasificación:

El cliente no dejó un comentario.

JEROME A.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

Nothing

angela L.
Clasificación:

There was a problem with the system and I was accused of stealing the truck. Unprofessional staff.

Anthony W.
Clasificación:

Truck and vehicle trailer checked in quickly. Very friendly and customer service oriented.

James A.
Clasificación:

El cliente no dejó un comentario.

Sheryl C.
Clasificación:

El cliente no dejó un comentario.

HEATHER H.
Clasificación:

I have no improvement suggestions. The customer service at this location is impeccable.

ILISSA W.
Clasificación:

NA

STEPHANIE A.
Clasificación:

The inside worker was great! Efficient, helpful, funny.

SKYLER G.
Clasificación:

The staff is the best. Always super helpful and nice

Genophia L.
Clasificación:

keep the same

ADAM C.
Clasificación:

Hire people that care about their job and take care of their customers.

Alonya S.
Clasificación:

El cliente no dejó un comentario.

Shana M.
Clasificación:

El cliente no dejó un comentario.

NAKESHA B.
Clasificación:

El cliente no dejó un comentario.

Shinkell T.
Clasificación:

The guy that was there was rude and acted as if he did want to do his job

Mary N.
Clasificación:

Some of the nicest people you will ever meet. Very helpful. Customer service is impeccable. Thank you for all of your help

Thomas N.
Clasificación:

Staff was motivated , friendly and helpful. Had a heart experience

James J.
Clasificación:

Attendant talked on the phone to a friend using an ear bud while attending to me, wore no face covering, and repeatedly coughed. My truck had 159,613 miles but it ran.

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Shylha M. | First Impressions |
Clasificación:

Amazing

CHERIKA F.
Clasificación:

Marquis was great!! Very helpful.

LEONEISE B.
Clasificación:

Everyone has pleasant to me and so helpful, I would recommend this place to all my friends and family

GINA G.
Clasificación:

Upon returning the U-haul, I had left a few items to grab last minute and throw in the car. The gentlemen working were both highly respectable and extremely helpful. I wish I could remember the one's name but I do not. After I gave him the keys and he checked everything out, he very quickly gathered my paperwork and finished things up. What really made me appreciate him specifically is that he saw me trying to carry a lot and didn't hesitate for a second to come help transfer things to my car and he even made jokes and had me laughing after a very long day! All in all, I could not have asked for a better U-HAUL experience! Please acknowledge this young man as well for his spirit and fantastic, bright, infectious attitude! Thank you!

Coby R.
Clasificación:

El cliente no dejó un comentario.

Rondale W.
Clasificación:

Give tgese guys a evaluation get them a raise!!!

Steven S.
Clasificación:

El cliente no dejó un comentario.

HEATHER H.
Clasificación:

El cliente no dejó un comentario.

Kayle M.
Clasificación:

They employed who to handle my service was excellent, professional, and met my needs.

Amber W.
Clasificación:

Over charged

Genophia L.
Clasificación:

Nothing everything was great.

Renita T.
Clasificación:

El cliente no dejó un comentario.

Viveica J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DENZELL D.
Clasificación:

El cliente no dejó un comentario.

Daniel J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Donald G.
Clasificación:

El cliente no dejó un comentario.

Melinda P.
Clasificación:

Staff was very friendly and fast. We were in and out in 20 minutes.

JUSTIN C.
Clasificación:

My truck was a little beat up, but no issues

Renante M.
Clasificación:

El cliente no dejó un comentario.

Dane J.
Clasificación:

I have rented from this location several times and have always had a good experience but this time the customer service was quite lacking. I had a 9:00am reservation and I arrived at 8:57am, got out of my car and started to approach the door only to be YELLED at by the female employee "WE AREN'T OPEN YET!!!" Ok, so I sat in my car for the 3 minutes and then went in and was still told I had to wait due to their system not saying it was 9:00am yet. Finally got to start my check in process, (I had done the express check in on uhaul.com), and we get 5 minutes into the process and she was not even on the correct account so we had to start over. There were 5 people in line behind me by this time and she YELLS to the last person in line to go out and find one of the guys working there and tell him to come in and help her. It was just a poor display of customer service all around from this one employee. I would be interested if the other 4 people in line had the same experience. When I returned the truck, the young man who checked it back in was courteous.

Todd L.
Clasificación:

Service was excellent from start to finish.

Shontey P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LIOR B.
Clasificación:

El cliente no dejó un comentario.

LOLITA D. | Overall Experience |
Clasificación:

I really don’t want to move I being with this location over 5 years and never had a bad issues just wanted to be move to a another unit ( due to a pest issue) But the lady(shanika) just wanted me to move to the next unit that did not make no sense😡. And to find out the manger said they can have move me up front in one of the unit. I just want to final said that the manager ( angel and Jennifer$ was very nice and try to go beyond to help me.

QUEENA JO W.
Clasificación:

El cliente no dejó un comentario.

Marjorie S.
Clasificación:

El cliente no dejó un comentario.

SHEENA P.
Clasificación:

El cliente no dejó un comentario.

JUNE G.
Clasificación:

El cliente no dejó un comentario.

KOURTLYN A.
Clasificación:

Everyone was very kind and helpful.

Yolanda S.
Clasificación:

El cliente no dejó un comentario.

JORDAN F.
Clasificación:

El cliente no dejó un comentario.

KENNETH T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Karen B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

The workers were great and friendly. The vehicle was in great shape and did the job. The problem I have is the nitpicking when it comes to fees and charges. You advertise a vehicle for $19.95 and at the end of a local usage I end up paying 40 plus dollars. I drove the vehicle for less than 50 miles... I just think the value is not there when it comes to the extra fees and charges when using locally.

leonard V.
Clasificación:

El cliente no dejó un comentario.

JUSTINA C.
Clasificación:

Customer service was quick and easy for both pick up and drop off of rental. Thank you!

Mary F. | Overall Experience |
Clasificación:

Always felt my goods were safe and dry. Thank you

Mack M.
Clasificación:

El cliente no dejó un comentario.

Travis H.
Clasificación:

When I arrived and the single employee finally got to me, we drove back to the back of the property where the auto transport trailers were stored, and the trailer we had reserved was not there. I have had issues with Uhaul in the past, and once again, uhaul failed to meet the standard you say will provide.

KHALIFA K.
Clasificación:

El cliente no dejó un comentario.

MICHELLE C.
Clasificación:

They helped me put stuff in uhaul that I could not lift on my own

Teresa N.
Clasificación:

El cliente no dejó un comentario.

DANIEL D.
Clasificación:

I made a reservation for a 26' truck Showed up at start time and there were zero trucks of any size. We were basically told we were out of luck and we left with no truck. On our moving day. Extremely frustrating. They called back about 2 hours later to see if we still needed a truck. I told them yes and then they said they see if they could find one. They called back after about an hour and said they had a 17' truck but that we could only have it for a few hours and did we want it. We picked it up anyways bc we had to move. We show up and it's the big truck we originally wanted. !!!??? So fine except we had to return it earlier that I had made the reservation for which I don't think was fair. None of this was my fault!! Then I got the bill and they have way over charged me!!!! I will Not be using u haul in the future. Hopefully when I call about the bill it will be resolved satisfactorily.

DARISHIA Y.
Clasificación:

Love the staff, very coo ppl

Charles J.
Clasificación:

General Manager "Angie" very awesome and team members awesome also ! Keep doing what you all do !

ANDREA H.
Clasificación:

El cliente no dejó un comentario.

ASHLEIGH C.
Clasificación:

El cliente no dejó un comentario.

RODNEY D.
Clasificación:

El cliente no dejó un comentario.

TAPANGIA R.
Clasificación:

The guy that was hooking our trailer up to the truck was cussing like a sailor and he was getting aggravated, I guess, and my little brother was trying to help him hook it up and he started yelling at my brother because he couldn't get it on correctly. He was also very rude.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

Josh B.
Clasificación:

El cliente no dejó un comentario.

CHARLES M.
Clasificación:

Nothing your staff was very nice and professional best uhaul place i been toi

MELODY H.
Clasificación:

El cliente no dejó un comentario.

LISA W.
Clasificación:

The two young men that work there were kind and respectful, even though some of the customers were not.

DEBBIE J.
Clasificación:

Nothing, the staff was very friendly and knowledgeable. They helped moving not be a completely miserable experience.

Daniel O.
Clasificación:

Great service a long-time customer always will be!!

MICHAEL H.
Clasificación:

I want a call

ALVIN A.
Clasificación:

El cliente no dejó un comentario.

Victor J. | Overall Experience |
Clasificación:

Great service

LaShonda S.
Clasificación:

Great leadership and staff.

CRYSTAL M.
Clasificación:

The man that check me in was great. His name was Marquis. He was accurate and fast.

MICHAEL T.
Clasificación:

Manager be available to tend to customer needs that are above associate personnel means.

TANNER A.
Clasificación:

Some of the best customer service I've ever recieved. Fast too.

KELLY S.
Clasificación:

The woman who was working, the manager wasn't really in a hurry to help people. Marquis came in and got to us and was super professional and friendly. If I had to deal with the manager, I would have given a lower eating, ironically.

Tim B.
Clasificación:

I think some folks didn't show up for work on Saturday, 7/11 and the guy there was overwhelmed.

KEITH T.
Clasificación:

El cliente no dejó un comentario.

Robert C. | Overall Experience |
Clasificación:

Excellent service.

Kay M.
Clasificación:

El cliente no dejó un comentario.

Brannon B.
Clasificación:

Great team

KHOOSHEH E.
Clasificación:

El cliente no dejó un comentario.

BEVERLY A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Chikita T.
Clasificación:

Make sure all equipment this there. The dolly I ordered and paid for was not with the truck. Cut down the wait time when calling customer service. There was a 15 minute plus wait time to speak with a representative. I called about 4 times with questions because t was my first time using the 24/7 mobile pickup after hours. But once zI got a representative on the line they helped with my concerns and helped with with the missing dolly not with the tuck.

diana M.
Clasificación:

It was great your helper were excellent

Lacedra M. | Overall Experience |
Clasificación:

The manager angie wolf was awesome. She was compassionate and understanding while i was going through things in my personal life, and qas struggling to pay my storage bill. So im super thankful to her.

Tracy s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Coy B. | Online Move In |
Clasificación:

By far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc

Rene B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Pauline S. | Overall Experience |
Clasificación:

I’ll return if I had too!

JONATHAN S. | First Impressions |
Clasificación:

They were patient and very respectful and helpful and I definitely recommend this location to others

Pervis S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kate R. | Overall Experience |
Clasificación:

Thank you all so much for the privilege of using you all storage if I have to I will use you all again God bless

Michael H. | Overall Experience |
Clasificación:

All the ladies in the office were very friendly and super helpful.

bobby w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

AARON G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Maria G. | Overall Experience |
Clasificación:

We had our storage here for almost two years. My only complaint was that mice had made their way into any items with openings, and we have found nests and feces. Perhaps this was just me not knowing this would happen, but I was surprised when we went to get our Christmas items out of storage and we ended up bringing a mouse family with us into our home. Other than this, our experience was very good. The staff was always helpful and friendly, and the facility was clean. I would recommend this location, with a warning about the mice, of course. Thank you!

wyatt j. | First Impressions |
Clasificación:

The rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.

bobby w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John T. | Overall Experience |
Clasificación:

The staff was awesome! Knowledgeable, friendly, and patient!

Lashonda W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Leslie G. | First Impressions |
Clasificación:

The experience and training related to new employees solving issues needs improvement. Lack of manpower had employee under pressure while trying to assist four customers at once. Good way to loose your costumers in the community!

Vernessa C. | Overall Experience |
Clasificación:

Wonderful experience as usual every time im in need of a storage i will use the nearest UHaul storage

Jennifer H. | Overall Experience |
Clasificación:

Great place to store things, have used them several times for truck rental as well.

Shinike C. | First Impressions |
Clasificación:

The whole uhaul staff was awesome made my day easier thank you guys an to Chad an Anthony you guys rock...I love you guys.....

James D. | Overall Experience |
Clasificación:

The staff was very helpful.

Pauline S. | First Impressions |
Clasificación:

Angie and Chad gave me great customer service and were very friendly and helpful.

James D. | First Impressions |
Clasificación:

A very good experience from the time I first contacted the location until I was finished with the move.

langston u. | Overall Experience |
Clasificación:

The facility accommodated all of our needs and customer service was great.

dan b. | Overall Experience |
Clasificación:

Thank you.

Vickie H. | First Impressions |
Clasificación:

everyone was amazing at the store

Hank J. | First Impressions |
Clasificación:

Friendly staff very helpful and caring of your needs

Sean L. | Overall Experience |
Clasificación:

We used this storage location for a solid year and had no problems. Easy card swipe access. Our contents were safe and secure. Thank you.

SHANA B. | Overall Experience |
Clasificación:

Very nice and helpful people. Never had an issue with my unit. Office and gate hours are strict, so check before you go.

Teressa B. | First Impressions |
Clasificación:

Brianna and Anthony were awesome. Brianna was very professional polite and extremly patient and I appreciate all that she has assisted me with choosing the right size van and storage. Good Job.

andrionna g. | Overall Experience |
Clasificación:

Very helpful

Cory S. | Overall Experience |
Clasificación:

POOR CUSTOMER SERVICE REP. No knowledge of job. Needs more training. Clueless.

David B. | Overall Experience |
Clasificación:

It was a great place to store my stuff

Tiara R. | Overall Experience |
Clasificación:

Great staff & service

Tashonda w. | First Impressions |
Clasificación:

This Joshua is so professional and helpful, always have an answer to any questions that you have.. giving you all kind of 0ptions and let you choose your best choice without been pushy that is nice

sheila j. | Overall Experience |
Clasificación:

I appreciate everything you did for me. Thank you for your services

chris w. | First Impressions |
Clasificación:

Staff was friendly and professional

Dena P. | Overall Experience |
Clasificación:

Very professionally managed, staff care for customers within kind, inviting atmosphere, complete, efficient -even if several customers are in the office rushing to rent while juggling a move.

Jamel F. | Overall Experience |
Clasificación:

I loved the service Manger Joshua provided to me, he support was excellent and beyond satisfactory. The only issue I had was with the bigger lady who worked up front. She has a bad attitude and has

Nataya J. | Overall Experience |
Clasificación:

Had a bit of a misunderstanding at the end when I paid off my storage but U-haul continued to send be bills!...I’m guessing that everything has been taking care of...

cynthia j. | First Impressions |
Clasificación:

Josh was very professional and very helpful.

Dena P. | First Impressions |
Clasificación:

Very inviting, professional, efficient, and helpful so I would be able to smoothly use the entrance/exit gates, and secure my unit.

BILL M. | Overall Experience |
Clasificación:

Very nice. A little dated but overall was very nice. It would have been nice to have later access @ n/c

caleb t. | Overall Experience |
Clasificación:

The staff are awesome!

ERIC B. | Overall Experience |
Clasificación:

We had absolutely no problems

Vlado M. | Overall Experience |
Clasificación:

Storage of Hefner is a great place to keep your stuff for a long time. We been using this facility for 18 months and as we left our stuff there we get everything in the same condition. Thanks Hefner

Virginia L. | Overall Experience |
Clasificación:

Thank you

Jocelyn S. | First Impressions |
Clasificación:

Received great customer service!

Erica S. | Overall Experience |
Clasificación:

No comment

SALLY H. | Overall Experience |
Clasificación:

My experience with u haul weren't from adequate to totally frustrating when the previous manager and staff were replaced with the current management crew. I would have departed sooner if I'd had a way

lisa h. | Overall Experience |
Clasificación:

Terrible experience and they charged for a whole month’s after I told them I was moving my boat and wouldn’t let me get it unless I did

Jenise W. | First Impressions |
Clasificación:

Cassie was amazing. I spoke w/Joshua, who told me it was $25/mo, but when I got there, I was charged $35/mo. Not happy but what could I do but pay it.

clarice a. | Overall Experience |
Clasificación:

Great service Joshua was great!

kurtis l. | Overall Experience |
Clasificación:

Furniture was covered in mice feces when we moved out. Couches might be unusable. Very upsetting.

sonya s. | Overall Experience |
Clasificación:

Josh was very helpful and polite

patrice c. | First Impressions |
Clasificación:

The service was very poor.

Michael S. | First Impressions |
Clasificación:

Tisdale extremely helpful and competent.

PAUL A. | Overall Experience |
Clasificación:

Initially had a problem with the access card but that was eventually worked out.

Ashley O. | Overall Experience |
Clasificación:

Worst experience ever

Ashley O. | First Impressions |
Clasificación:

all good

kaudet r. | Overall Experience |
Clasificación:

Everything was great, just couldn't afford it mother passed and could not afford to pay anymore. Thanks for your service

KERCENA R. | Overall Experience |
Clasificación:

I had no problems with this storage unit.

Victoria W. | Overall Experience |
Clasificación:

I really appreciate the program that gives a free month storage when you rent a truck or trailer. I’ve been able to use this facility twice, and it has been an excellent experience both times.

Sandra O. | Overall Experience |
Clasificación:

I had no problems and all the staff helped in any area I had a problem.

TWILA H. | Overall Experience |
Clasificación:

Had stuff in there for 14 years and the stuff was always helpful and understanding in any situation....Thanks so much

Gloria T. | Reservation |
Clasificación:

I believe making a client purchase insurance is ridiculous and should be a choice, not a requirement. Also, Uhaul storages within 20 miles of one another should be priced the same.

Macy W. | Reservation |
Clasificación:

Conner was no help , screwed everything up . Everything I was promised was a lie . I wasted 2 hours

seyaneh m. | Reservation |
Clasificación:

My initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.

TERECA D. | Overall Experience |
Clasificación:

Loved my time there. Thank u for keeping my belongings safe and secure for more than two yrs. Not one problem.

MARJORIE S. | Overall Experience |
Clasificación:

Good services were provided, location is great. Employee was very helpful and kind, and in the future will use you all again.

WAYMON G. | Overall Experience |
Clasificación:

As a long time customer I can only say, “keep up the good work.”

brandy r. | Overall Experience |
Clasificación:

Good

TYROD E. | Overall Experience |
Clasificación:

Good for its purpose

No se han enviado comentarios para esta ubicación.

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