Customer Reviews for U-Haul Moving & Storage of Hazelwood

2,083 comentarios

8961 Dunn Rd   Hazelwood, MO 63042
(N side of 270 between Dunn Rd and Lindbergh Blvd)

(314) 831-7775

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(314) 831-7775

8961 Dunn Rd
Hazelwood, MO 63042
(N side of 270 between Dunn Rd and Lindbergh Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ARTRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADELE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARVELLA C. 
Clasificación:
4.0

Inspection went well. Soon as I pulled into lot personnel jumped on assisting where to park, inspecting trailer, & putting trailer in garage. Spotted a small bare spot on bottom of tire. Wanted to change for precaution. Good asdidtance & helpful.

Kelvin B. 
Clasificación:
3.0

Check out the mechanics in the vehicles

Beverly R. 
Clasificación:
5.0

They were excellent great customer service

Ernest W. 
Clasificación:
5.0

Everything was great 👍

DELISA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY D. 
Clasificación:
5.0

Doug was the person who I spoked with. Very friendly and kind. I would definitely go back and refer a friend!ðŸ'ðŸ'ðŸ'ðŸ'

VERONA G. 
Clasificación:
5.0

I want to thank the general manager Anthony at the Dunn Road location in Florissant for providing such excellent customer service we definitely appreciated it

Jack N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA G. 
Clasificación:
4.0

Mud dauber(?) wasp mud nests in unit. Most dead, some with active wasps.

stefan n.  |  Overall Experience 
Clasificación:
5.0

I wanted to settle my bill with cash instead of My debit card, but I was instructed to leave the key on a random box and I would get an email. Then I got charged an extra $2.20 which overdrafted my debit card. Please offer customers the opportunity to wait and settle their account.

June E. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B. 
Clasificación:
5.0

I had a great experience at the Dunn office. I really would like to give thanks to Erica, she was very professional and courteous.

DESMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

don D. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly c.  |  Overall Experience 
Clasificación:
5.0

Even though I was doing self-check-in, the person at this location was very nice and offered to help if I needed it.

Christopher H. 
Clasificación:
5.0

They were honestly amazing,everything worked the same I jus have to let the know I apologize for being late on the return.

Bryan W. 
Clasificación:
3.0

Nice place but some, not all, of the staff suck. The guy with the dreadlocks is great as is the middle age white guy. The GM has an attitude as does some of the others.

GREGORY F. 
Clasificación:
4.0

They were very courteous even though I was late picking up my rental cargo van. The process went smoothly the Representatives that worked at this location we nice and very professional! I would recommend this location of u-haul in Hazelwood MO.

Carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE A. 
Clasificación:
5.0

Keep doing what you're doing.

Joseph M. 
Clasificación:
5.0

Nothing, everything was as I thought it would be!

Gale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLANDUS H. 
Clasificación:
5.0

I moved out on 10/31/2021 not 11/1/2021

Edith I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston K. 
Clasificación:
5.0

This U-Haul Storage was Wonderful! Safe and convenient. I recommend the Hazelwood U-Haul Storage to everyone. I slept with a peace of mind knowing my items were Safe and secure. Anthony the Manager was Awesome!! I give this facility 10 Stars for Quality, Security, Convince, and Excellent Customer Support!

Lenita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE C. 
Clasificación:
5.0

This location for my pick up was 19 miles from my house, when there are two locations one being 3.9 miles the other 6 miles from my house. The reason I was given was this was the only location that had a 15 foot truck, which was not true there were three 15 foot trucks at the Alton location and at least 1 at the East Alton location. Going to this location was a bit too far and took too much time out of our day to go get this

Jacqueline V. 
Clasificación:
5.0

The passenger side mirror needs to be tightened as the wind at 60 pushed yhe mirror in

patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

The truck we rented was having issues. We could barely make it through the move without the truck stalling and making loud noises. That issues caused our moved to take longer than expected. The truck seemed to need to be serviced. There were no problems at that location. The only issues were with the truck.

DESHERICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacherri H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles R. 
Clasificación:
5.0

Just continue to render excellent service to their customers

Willie J. 
Clasificación:
4.0

The truck I rented was very dirty and only had a eighth of a tank of gas the staff was very friendly and they worked with me on a discount for my displeasure with the vehicle

GEORGE S. 
Clasificación:
4.0

The return was a little complicated. I feel it's not user friendly to those that are not as tech savvy. If I just want to drop of my truck after use it cost an extra $20, so you feel pressure to use the app that they say takes less than 15 min. It's more like 45min to an hour if you don't know what you are doing.

VALENCIA W. 
Clasificación:
3.0

We did see a roach. Neighbor had lots of them. Outside area was trashy.

Vanessa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA M. 
Clasificación:
5.0

I never have any issues at this location

Jamona W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

Warn people what moving does to your calves.

Andrew W. 
Clasificación:
5.0

Truck drove like the transmission is failing.

KIMBERLY B. 
Clasificación:
5.0

I thank u for the proper service that was given to me i will be back again)

Jimmie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY J. 
Clasificación:
1.0

After a long day of moving. I noticed I left a few things on truck. I called UHaul the next morning at Dunn Rd location in Hazelwood Mo. and representative says my items were thrown away. I adised her I spoke with a representative the night before and she advised me to call the location early morning in which I did. The worker at the location in Hazelwood was very rude. She told me I would have to go to the trash to get my items. Why were my items thrown away instead of being placed in a lost and found area. When I get to location to pick up my items someone went through my personal belongings then placed on the curb in front of the building where they check truck ins. My items were set right there after being rambled through.

Charmaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
2.0

The truck I was supposed to look for (from the self serve app) was not there. I was checked out by the attendent but the self serve app no longer worked

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

Nothing at all everything is perfect...👍👍👍👍👍

Nicholas D. 
Clasificación:
5.0

Nothing everything was all good

DENNIS J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY B. 
Clasificación:
5.0

Staff was very courteous and professional at all times, on the phone and at the store. Good God Fearing people whom I am glad to have been assisted by.

LARRY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
3.0

NOT CHANGE THEIR BOOKING LAST MINUTE

Lily H. 
Clasificación:
3.0

The person that helped me with the equipment was outstanding. However, the person that did up the contract may need some more training (or he selected the easiest items to get it done). The fact that U-Haul no longer provides paper contracts meant that I wasn't able to closely review my contract until hours into my drive. Later, I realized that my contract had the wrong vehicle type for both vehicles (they weren't even close).

Arthur W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry j.  |  First Impressions 
Clasificación:
3.0

I reserved the truck rental online and the truck was ready and clean when I got there. My only complaint was the customer service. There was a disconnect when I took the truck (nothing was reviewed, no confirmation of If I had any questions). When I dropped off the truck there were three people behind the counter dealing with one customer, 10 minutes later I was finally told to leave the keys and they would email the receipt… (I was frustrated with the lack of customer service, follow up and clarity). They did email the receipt and it checked out but a couple questions/answers of confirmation would have changed the experience entirely

TODD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA E.  |  First Impressions 
Clasificación:
5.0

Just continue to meet customer demand for rentals

Willie J. 
Clasificación:
5.0

Service was friendly and efficient

LORETTO F. 
Clasificación:
5.0

I had made a reservation online through the app a month ago at the Florissant hwy 67/Lindbergh location. On the day of I logged in to verify my reservation and it didn't show anything and I also couldn't find an email from you confirming it also. So I made a new reservation and the only location with a trailer size i needed was the Dunn rd location. When I got there the size I picked wasn't actually available and had to pick a narrower trailer that still had the motorcycle bump out. It worked but was a little over loaded for what I needed it for. An hour after we were on our way the Florissant location called and was wanting to know if we were still picking up our trailer. Told them what happened and they understood the situation but wasn't sure why my reservation wasn't available online. So not sure if its an app issue or what but if there is a way to look into this I would appreciate it.

Erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY T. 
Clasificación:
4.0

Very good

Chun-Yuan C. 
Clasificación:
5.0

Great sevice

ALLEN O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alicia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
5.0

Process was quick and easy

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

Everyone was helpful and well informative . Thanks U-haul.

Martell P.  |  Overall Experience 
Clasificación:
4.0

NOT THIS LOCATION, but I had to move my reservation from howdershel, mobile pickup due to keys not being in the box at all. Unacceptable. Dunn location was great.

MICHAEL W. 
Clasificación:
5.0

Nothing. Custom service was excellent, and all employees I came in contact were were very friendly and professional.

Annette C. 
Clasificación:
3.0

get better employees that want to work

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY H. 
Clasificación:
5.0

Wonderful people

Ehab D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA A. 
Clasificación:
5.0

Thank you, fast friendly service

EUGENE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

COTERRI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald B.  |  Overall Experience 
Clasificación:
1.0

You don't want to know SHUT IT DOWN

Louis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDURA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COTERRI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeeta J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
1.0

Hire better staff who really wants to work, and know what they are doing. Staffs are TERRIBLY horrible! Worst experience anyone could ever have. Will NEVER EVER be back there EVER again! Be warned people. It used to be a good branch some 2/3yrs ago.

Adetayo A. 
Clasificación:
5.0

We were satisfied completely, thanks again

WILLIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
5.0

The gentleman who secured our car and trailer was fantastic! Great guy.

THOMAS J. 
Clasificación:
4.0

There was a Bug on my blanket from the Truck and it's in my home I have to track it down to kill it.

CHRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leila O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAYVON J. 
Clasificación:
4.0

Be more timely

Alyssa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
2.0

El cliente no dejó un comentario.

DIANA B.  |  Overall Experience 
Clasificación:
5.0

Thank you for making my moving and storage of my property very convenient.

yolanda b.  |  First Impressions 
Clasificación:
5.0

I'm very pleased with u Haul Service helping families out to move items and to help out with events I will recommend U Haul any time to any one that need to rent a truck thank you for your service

Cheryl W.  |  First Impressions 
Clasificación:
5.0

Thought I was booking for a 24 hour storage place when booking. Only inconvenience. And prices where higher than the 24 hour storage unit I thought I was getting. I wish all prices where the same. Other than that, great.

Carnice G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teryce M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B.  |  First Impressions 
Clasificación:
5.0

Anthony was fantastic. He answered all of my questions along the way and if I am going to be paying $180 for a 10x15 you best believe I am going to have a couple questions that is a semi large purchase when it comes to a monthly subscription. $180 is actually more than I could of paid elsewhere but Anthony honored my lack of coupon that I was not given by a different facility after returning my rented uhual. Overall I would rate this location a 10 out of 10 solely use this singles employee the cleanliness of the store was amazing best I have seen by singular uhaul place. Two thumbs up from me.

Bryson w.  |  First Impressions 
Clasificación:
5.0

The checking in was friendly and quick

donald w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Namon J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline W.  |  First Impressions 
Clasificación:
4.0

Ninguno

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S.  |  First Impressions 
Clasificación:
5.0

GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

Deborah T.  |  First Impressions 
Clasificación:
5.0

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

Wendi G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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  • Ícono de propano
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