Comentarios de los clientes para U-Haul Moving & Storage of Hazelwood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Hazelwood

Clasificación general:

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Sandra B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joe S.
Clasificación:

I was very disappointed in U-Haul. The original quote they gave me was not honored and ended up charging me double than what I was quoted. Also, their new automated system of "check-in" and "check-out" left you with no paper trail of quotes and charges. I am a very disapointed customer!!!

Lashon T.
Clasificación:

El cliente no dejó un comentario.

Whitney W.
Clasificación:

El cliente no dejó un comentario.

dAVINA w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Frank S.
Clasificación:

very nice and helpful service

Marian S. | First Impressions |
Clasificación:

staff was very helpful and friendly

Susan P.
Clasificación:

Nothing, Great experience.

James S.
Clasificación:

El cliente no dejó un comentario.

Dino F.
Clasificación:

Employees were very professional and helpful

Quandra K.
Clasificación:

I wouldn't change a thing. The best staff experience I encountered in a long time. They all provided excellent service!

Jacqueline J.
Clasificación:

Manager, Anthony Chiello and Associate, Jennifer, were friendly, efficient, professional, and beyond helpful and accommodating. You need more employees like them. Thank you for a stress free experience.

Danielle W.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

El cliente no dejó un comentario.

GLADWELL K.
Clasificación:

El cliente no dejó un comentario.

Yinka O.
Clasificación:

Nothing! I had a great experience! My movers cancelled on me at the last minute and you guys saved my day! Thank you!

Thomas B.
Clasificación:

Great customer service

Matthew W.
Clasificación:

The lady that helped me check out and check in the truck was and is simply the best .. Her over all personality was professional with a touch of care .. The entire experience was seamless ..

Barbara M.
Clasificación:

El cliente no dejó un comentario.

donald w. | First Impressions |
Clasificación:

The checking in was friendly and quick

Antoni G.
Clasificación:

You are doing great!

Tanya W.
Clasificación:

El cliente no dejó un comentario.

Matthew B.
Clasificación:

El cliente no dejó un comentario.

Patricia R.
Clasificación:

El cliente no dejó un comentario.

Valerie S.
Clasificación:

The staff at the Hazelwood location is very professional, understanding and helpful.. Upon returning the cargo van that I rented, I had problems trying to check in the rental via the website and as a result, I was frazzled.. Since I had never returned a vehicle during closing hours, I didn't realize that there was a drop box for the keys and I locked them in the rental. When speaking to the guy that works at the Hazelwood location the next morning, he was very understanding and compassionate and he calmed my bewildered state of mind.. I would highly recommend them if you are ever in need of uhaul services..

Denzel Y.
Clasificación:

El cliente no dejó un comentario.

Montee E.
Clasificación:

The U-Haul did not drive straight the ride was bumpy and the steering wheel was not straight

Lynetta R.
Clasificación:

Continue to be pleasant and courtesy..

COURTNEY P. | Overall Experience |
Clasificación:

My unit had a huge a hole in the ceiling that concerned me but my items weren’t damaged. Overall great experience. Thank you to the office staff for all your assistance

Edward D.
Clasificación:

El cliente no dejó un comentario.

PAMELA M.
Clasificación:

Everything was great and very professional.

earnest H.
Clasificación:

El cliente no dejó un comentario.

Pamela W.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Cynthia G.
Clasificación:

I would not change anything from my experience with them. I have no complaints, the truck was easy for me to drive and very clean. The staff at the Dunn Rd location were courteous, friendly and knowledgeable. Because of their customer service skills, it did help to relieve some of my stresses of moving. “ON BEHALF OF MY FAMILY WE PERSONALLY THANK YOUR DUNN RD STAFF” Cynthia G

Richard S.
Clasificación:

El cliente no dejó un comentario.

Edward C.
Clasificación:

El cliente no dejó un comentario.

Kawanna T.
Clasificación:

El cliente no dejó un comentario.

AKE M.
Clasificación:

Offer better experience and actually help the customer instead of just looking for a profit.

John S.
Clasificación:

El cliente no dejó un comentario.

Annlee C.
Clasificación:

El cliente no dejó un comentario.

OLUWATOYIN C.
Clasificación:

El cliente no dejó un comentario.

DARNETTE N.
Clasificación:

I like the service, the location, and the convenience of the gas station, on the way, while en route for the truck return process,

Sheila G.
Clasificación:

My experience from the time I made the reservation to the time I returned the vehicle was very pleasant and the staff was excellent. I would definately use this location again and recommend it to others.

James C.
Clasificación:

El cliente no dejó un comentario.

Namon J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Clinton S.
Clasificación:

My only concern was that I dropped off the truck an entire day early, with more gas than I pick it up with and did not receive any refund. I don't believe this is okay, since if the situation was such where I had dropped it off late, or without proper fuel, I would have had to pay extra.

Cameron J.
Clasificación:

El cliente no dejó un comentario.

Ashley P.
Clasificación:

El cliente no dejó un comentario.

Edward C.
Clasificación:

Nice service and people.

Pamela F.
Clasificación:

El cliente no dejó un comentario.

vanessa W.
Clasificación:

nothing

eRICKA M. | First Impressions |
Clasificación:

great customer service

Renita K. | First Impressions |
Clasificación:

Everything was fine just thought the storage unit was a little bigger

hannah J.
Clasificación:

El cliente no dejó un comentario.

Valerie M.
Clasificación:

El cliente no dejó un comentario.

bejamin L.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

HELPFUL.

Cecil R.
Clasificación:

Great customer service!

Randy M.
Clasificación:

your doing great.

JESSICA A.
Clasificación:

El cliente no dejó un comentario.

Kleila m. | Overall Experience |
Clasificación:

Great customer service and good storage options

Galen R.
Clasificación:

The checkout person and procedure were excellent. However, the check in person was not friendly. I had completed all the Procedures prior to arrival. The check in person asked me to scan in my drivers license which I had done previously. I attempted to scan four times at your site and Dunn Road as requested by the check in person. After four rejections, I told the check in person that he could do it himself. He checked the computer again and found that I had previously scanned my license. I hate inefficiencies. Why waste my time. Overall the experience was good. Thank you for your service.

Marquetta S.
Clasificación:

El cliente no dejó un comentario.

Mark G.
Clasificación:

Notjing

Andra V.
Clasificación:

El cliente no dejó un comentario.

Timothy C.
Clasificación:

El cliente no dejó un comentario.

Melody W.
Clasificación:

Cameron was helpful, knowledgeable and friendly. Clean, orderly, well stocked store. In & out relatively fast but we were the only customers. There was a difference between the gasoline actually in the van and amount listed at check out but resolved easily with my phone.

Christiona J.
Clasificación:

El cliente no dejó un comentario.

Theodore L.
Clasificación:

Charged me $25 for a cleaning fee for not folding the blankets. What a rip off. I never was told and I never agreed to fold the blankets. Obviously a scam. Looks like its Budget from now on.

Warren C.
Clasificación:

Bigger lot

ALICE W.
Clasificación:

El cliente no dejó un comentario.

Orlando P.
Clasificación:

El cliente no dejó un comentario.

Justin D.
Clasificación:

Lower your prices. They are ridiculous, flat out ridiculous. Cost me 174 bucks. I'd tell people try another company over u haul

Andrea L.
Clasificación:

I rented a uhaul June 8 and today is September 10 and I still haven't received my deposit back

Sandra U. | Overall Experience |
Clasificación:

Thumbs up for Jennifer and Anthony

Eugene M.
Clasificación:

El cliente no dejó un comentario.

Loretta E.
Clasificación:

The trucks I usually rent are clean but this time it wasn't but other than that everything was fine

Eric B.
Clasificación:

El cliente no dejó un comentario.

Jordan H.
Clasificación:

My wife made a reservation for a truck in St Charles city that morning. We arrived on time and they said our reserved truck had not been turned in the day before as scheduled. So essentially they reserved a truck for us that was already MANY hours late. It wasted our time. No trucks were available so we called the U-Haul in hazelwood. I called as I drove to hazelwood and was on hold for 17 minutes until I gave up. I was able to get a truck much smaller than the one I reserved and it did not have a ramp. We needed a ramp for a large tractor lawn mower. Don't worry, we lifted it by hand but thanks anyway. Overall we waited in long lines...reserved a truck that was very very late...left without a truck...was on hold for 17 minutes...drove 17 min away for another truck...more lines...got a truck smaller than we wanted and it had no ramp...I'd rate our experience at a 1 out of 10.

Marlow S.
Clasificación:

Cheaper mileage rates and discounts

Tosha E.
Clasificación:

The manager was rude and disrespectful and the company really need to look at how he treat customers because he was really ignorant.

KAYLA K.
Clasificación:

None! Was great experience and fast service through the app and in store! Thanks for helping me with my move :)

Norma H.
Clasificación:

I was told I would be given same truck Iveented back in July. I realized it wasxa bigger truck that cost $10.00 more. I came in store spoke Aya and was told I would get truck for $29.99, but when I checked out it was $39.99. I asked Aya why she said manager TJ changed it back with no explanation. I want my money back. You can't tell a customer something and then take it back. Also when I brought truck back I came in to check out Aya was outside saw customers inside store even one customer tried to get her attention and could not and she ignore the fact. When she came back in store I told her that is horrible service to see customers and ignore the fact they are waiting for service. She said well we are abiut to close it was 6:30 pm and she was doing closing duties. I said so a customer has to wait while you finish. Horrible service.

Nevel D.
Clasificación:

El cliente no dejó un comentario.

Michael J.
Clasificación:

Jennifer was amazing Roll Tide!!!

Sherrion J.
Clasificación:

El cliente no dejó un comentario.

Beverly F.
Clasificación:

El cliente no dejó un comentario.

Sharon A.
Clasificación:

El cliente no dejó un comentario.

Caitlin N.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

El cliente no dejó un comentario.

Charles C.
Clasificación:

Super busy day on Sunday when I dropped off but I was in and out pretty quickly. Thank you!

Bryan E.
Clasificación:

El cliente no dejó un comentario.

shirley D.
Clasificación:

The volume on the radio was stuck on very loud so we did not listen to the radio at all. I think our truck needed shocks as it was a rough ride. Other than that it was good.

Fabian F.
Clasificación:

Helpful, attentive and quality service is what I receive every time I use this U-haul location. I appreciate the customer service and friendly employees working here! Thanks!!!

Kimberly S.
Clasificación:

A/c was not working properly

Jennifer K.
Clasificación:

El cliente no dejó un comentario.

JEFFREY G.
Clasificación:

El cliente no dejó un comentario.

Elizabeth A.
Clasificación:

El cliente no dejó un comentario.

Jodi L.
Clasificación:

Very easy to rent and return after reserving online

Areon C.
Clasificación:

El cliente no dejó un comentario.

Gene P.
Clasificación:

El cliente no dejó un comentario.

PETER D.
Clasificación:

Always have experienced great service from this facility and its staff. especially Dan. Thanks for the Great Service.

Raymond N.
Clasificación:

Charged me 13 for gas to refuel when I only went 10 miles. The gas had barely moved!

Gregg W.
Clasificación:

El cliente no dejó un comentario.

Adrienne K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MAE M.
Clasificación:

Everything went very well good experience

Quentin W.
Clasificación:

Continue to be great!!!

Brian M.
Clasificación:

TJ did a great job getting the equipment ready for us.

Randy M.
Clasificación:

El cliente no dejó un comentario.

Otto K.
Clasificación:

El cliente no dejó un comentario.

DEBORA W. | Overall Experience |
Clasificación:

My only issue is that I notified the facility that I was cleaning out my storage in July, again by email on Aug. 5, 2020 and followed up with a phone call on Aug. 6, 2020 yet I am still getting mail saying I am late on my payment and am being charged a late fee. What is that about?

KAREN M. | First Impressions |
Clasificación:

Jennifer was very friendly & helpful

Brock S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lois M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Theona F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANTONIO M. | Overall Experience |
Clasificación:

Hassel free service.

jacqueline W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert W. | First Impressions |
Clasificación:

None

Gregory S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kimberly f. | Overall Experience |
Clasificación:

Having my unit for nearly 3 years was something unexpected but the service I received from management was Great and the one person I give the customer service award to is Janet, she’s awesome she worked with me when I fell behind, I thank her because there was a few times I could of lost it all but she hung in there with me so for her she is greatly appreciated and I would recommend this location to everyone.

Lee P. | First Impressions |
Clasificación:

Better than the rest!!!

LEORA J. | Overall Experience |
Clasificación:

I spent 1-month shy of 10 years with this particular UHAUL facility. I didn't see any upgrades to the units but experienced increases in my storage payments. I was not pleased with that part of my experience. Then I noticed the several changes in the staff that included the facility's General Managers. They were always kind and helpful even during their very busy moments. Nonetheless, that turnover created some concerns. Otherwise and overall I'm grateful for the time and safe keeping of my belongings.

MICHELLE P. | Overall Experience |
Clasificación:

The only issue I had was the lights went out every five minutes while I was trying to get my belongings and I had to keep stopping to make the lights come back on.

Paul M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Barbara H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cassandra M. | First Impressions |
Clasificación:

Everyone was helpful and professional. I’m very pleased with my service, I will recommend you all to everyone!

Tracey J. | Overall Experience |
Clasificación:

My experience with Uhaul was outstanding. Your employee Anthony C. (Dunn Rd. location) is exceptional! This has been the best experience I've ever had with any truck rental/storage company. God Bless!

rosie s. | Overall Experience |
Clasificación:

I never had an issue with facilities or personnel. They were friendly and approachable. Good customer service.

brian m. | Overall Experience |
Clasificación:

I wouldn't recommend anyone to use the facility, because of the damage that was done to my things from the roof leaking.

Deborah T. | First Impressions |
Clasificación:

GREAT JOB I WOULD USE YOU AGAIN KEEP UP THE GREAT WORK I ENJOYED MY SERVICE.👍👍👍

Lena M. | First Impressions |
Clasificación:

The manager was so cool was very happy

Abegail C. | Overall Experience |
Clasificación:

I have witnessed the manager had verbal argument with a customer. I was informed that I could get charge for having an outside moving pods in the facility. My brother’s car was hit by uhaul employee.

Tracey J. | First Impressions |
Clasificación:

Mr. Anthony Chiello, (8961 Dunn Rd.) is beyond EXCEPTIONAL!! He provided outstanding, fast, friendly and professional service for me as I was in a desperate moving situation. May God richly bless him!

Tony P. | Overall Experience |
Clasificación:

Anthony and Janet at uhaul Dunn road are the best 👍👍👍👍👍

Stormie C. | First Impressions |
Clasificación:

Exceptionally amazing, above my expectations. I wasnt expecting much, but the staff met and exceeded BEYOND exemplary Service. I highly recommend this store. I was treated w RESPECT above n beyond!!!

Coleasha M. | Overall Experience |
Clasificación:

Tj is a great manager.

TEIANNA M. | First Impressions |
Clasificación:

The customer service was wonderful n understand of my situation. Thank you

Tony P. | First Impressions |
Clasificación:

I was,service with a smile and courteous and I will send family and friends to this location 🖒🖒🖒🖒🖒

nausicaa b. | Overall Experience |
Clasificación:

Staff was very friendly

latonya r. | Overall Experience |
Clasificación:

Best experience with uhaul company ever. Keep up the good work!!

JANIE T. | Overall Experience |
Clasificación:

Keep up the good work

LaKendra D. | Overall Experience |
Clasificación:

Great customer service...

beverly r. | Overall Experience |
Clasificación:

Will recommend uhaul before any other companies

JANIE T. | First Impressions |
Clasificación:

From the moment I entered the store I had an awesome experience. Everyone was nice , friendly and patient. The manager Anthony was excellent. Keep up the good work !!!!

Wendi G. | First Impressions |
Clasificación:

The staff at this location are EXCELLENT - very knowledgeabe, understanding and accommodating.

latonya r. | First Impressions |
Clasificación:

Awesome

ELLIS A. | Overall Experience |
Clasificación:

Fghjj

troy c. | Overall Experience |
Clasificación:

I will refer

eric t. | Overall Experience |
Clasificación:

I have no complaints.

whitley b. | First Impressions |
Clasificación:

Everyone was so helpful!

timika l. | Overall Experience |
Clasificación:

Mr. Bryon and Mrs. Janet were the best at making sure my storage unit was safe and that I’ve had an excellent experience overall. I’ll definitely recommend this location to family and friends.

darlene m. | First Impressions |
Clasificación:

There was a few minor hiccups but overall the service was excellent thank you

Minnie M. | Overall Experience |
Clasificación:

The staff is very respectful

john c. | Overall Experience |
Clasificación:

Facility was fine until I got an email stating there was going to be a price increase. You didn't meet or beat the competitor so I moved out of 2 units which is sad because I didn't want to move.

cynthia m. | Overall Experience |
Clasificación:

I always use Uhaul

CATHY W. | Overall Experience |
Clasificación:

Great customer service

LORNA B. | Overall Experience |
Clasificación:

No, additional comments are necessary.

LaDorna T. | Reservation |
Clasificación:

They were very professional and attentive.

Debra P. | Overall Experience |
Clasificación:

When we moved out of the unit there was alot of bugs-crickets, June bugs, water bugs, ants , spiders. For climate controlled it was not sealed good if that many bugs can get to an inside unit

taylor b. | Reservation |
Clasificación:

!DANGER !KEEP OUT! unkept thug on a power trip barking dat he’s the boss & ***** have to listen. Co-worker said u aint my f*n boss, set the tone *Needed my mommas #, &/or wouldn’t rent to me, game on!

ERICA B. | Overall Experience |
Clasificación:

I want to recognize Brittany for being on top of all of my needs when situations seemed to arise. All of the staff were polite,friendly, and very professional. I will be using UHaul again soon.

Ann S. | Overall Experience |
Clasificación:

Easy and efficient. My things were fine.

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