Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

1,076 comentarios

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

madeline M. 
Clasificación:
5.0

Quick return process. They saw me arrive and met me outside and I was done in just a few minutes. Personal amable

Sarah S. 
Clasificación:
5.0

The confirmation e-mail said I needed to pickup in Hartford but it had me "pre-check in" and when I went to the website and confirmed everything it said location was Manchester, I went to Manchester figuring the website would be correct and they told me I needed to go to Hartford. Aside from that confusion everything went fine!

Steven W. 
Clasificación:
3.0

Great location and truck was ready but price I was given on internet was significantly different than price given at location. No manager on site to help out. Called uhaul customer service and the confirmed price I was given. After 2 calls and the person at the desk starting over again the correct price was obtained. I initially they wanted us to put deposit on almost double the price. Very frustrating. Return process was simple. Not sure why we had an issue with pricing which was very frustrating but glad it worked out.

John C. 
Clasificación:
4.0

Update photos of vehicle. Discrepancies over actual. Engine light on. Driver visor broken and not useable. Fuel short.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kitson B. 
Clasificación:
4.0

El cliente no dejó un comentario.

kim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
2.0

Better communication when doing online check in. It took me about 45 minutes to get the vehicle because it was behind locked gates. I went back and forth at 3 times.

Megan K. 
Clasificación:
1.0

NO GAS IN VEHICLE - NONE !!!!! HTERE WERE FOUR OTHER TRUCKS THERE SO WHY DID i GET THE EMPTY ONE. WHEN I BROUGH THE TRUCK BACK THERE WAS ONE COUPLE IN FRONT OF ME BEING ATTENDED TO. AFTER WAITING FOR 20 MINUTES A WHITE MAN CAME IN BEHIND ME AND THE WORKER AT UHAUL LOOKED PAST ME AND ASKED THE WHITE GUY IF HE COULD HELP HIM. WHEN I COMPLAINED UHAUL SAID "I RECOGNIZED HIM NOT YOUO." FUCK THAT RACIST.

Terence B. 
Clasificación:
5.0

Everything is very easy

Rolando E. 
Clasificación:
5.0

El cliente no dejó un comentario.

domingo A. 
Clasificación:
5.0

May have been a little under staffed but when I was able to get help they were efficient, fast and pleasant.

Tara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glorvina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
5.0

everything was great . The Manager Maria was very helpful and very professional.

Nelson M. 
Clasificación:
5.0

The staff is lovely

Yolonda G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jermey M. 
Clasificación:
3.0

I felt horrible for the guy behind the counter. This store was very busy when I went to go rent a truck and he was alone trying to juggle 3 lines by himself and trying to get help with irritated customers. The only reason I'm giving 3 stars is because there needs to be at least 1 other person working there on Sunday with him. I don't know if someone had called out or what, but he needs more help. He never complained. Kept apologizing. It wasn't his fault. He deserves a raise for going above and beyond the call of duty.

Chantal W. 
Clasificación:
5.0

No improvements needed from my perspective.

Thomas C. 
Clasificación:
5.0

Maria and the entire staff exceeded expectations ten fold! They went out of their way to make sure we were properly accommodated and really went the extra mile to help us when we ran into trouble. They were patient and willing to provide any necessary tools and make sure we had everything we needed even if it inconvenienced them. I couldn't expect any more from a customer service standpoint and they should be commended! You have a TOP notch team at this location and I hope they get to read this and want them to know how truly appreciative I am. THANK YOU!

Fernando V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
4.0

Keep it so far like it is now

LUIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

Aldona S. 
Clasificación:
5.0

Ms. Martinez runs a great location and is pleasant and professional. The entire process was easy and seamless, from accessing my delivered UBox to renting the cargo van. Kudos!

Tracy R. 
Clasificación:
5.0

Do discounts or points rewards

Glen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON A. 
Clasificación:
1.0

Uhaul sucks in general

HUSNAIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Ensure that the storage units are clear of debris and that the previous customer's lock is removed.

Stuart P. 
Clasificación:
5.0

The lady Maria behind the desk was very pleasant and extremely helpful. This is my 2nd time dealing with this location and both times I dealt with her and everything went extremely smooth. She answered all my questions helped through the entire process and was very knowledgeable and I could tell she cared about her customers. Thank you again Maria. You made an extremely stressful situation much more tolerable.

Joan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina m.  |  Overall Experience 
Clasificación:
5.0

Brainard Road individual who helped me was outstanding.

Jill R. 
Clasificación:
5.0

Great People great people in this location

RASHEED C.  |  First Impressions 
Clasificación:
3.0

I drove 15 miles. I put in $13 worth of gas to go above the 3/4 of a tank that was in the tank at pick up. They charged me almost $18 for extra gas. This is a LIE. We left the truck with more gas than we received it with. I only drove 15 miles. You're going to tell me that I used 6 gallons of gas?? This location stole from me.

Dawn L. 
Clasificación:
5.0

The lady who attended me was lovely, thank you

Betsabe G. 
Clasificación:
4.0

Poor signage. I spent at least 10-15 minutes wandering around the U-Haul personal storage area, whose entrance was right beneath the large sign indicating “40” Brainard Road. While the rental area is a good 200 feet away and around the corner of the building.

Gary L. 
Clasificación:
5.0

The Staff was friendly and helpful with my experience. The storage facility was very clean.

Mark C.  |  First Impressions 
Clasificación:
5.0

The equipment was clean but not well maintained. The truck would idol high and was not running well.

laticia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P.  |  Overall Experience 
Clasificación:
1.0

They charged me $60 for not even a CM of missing gas hope they fucking blow up with everyone in the damn building

CHAURISE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yuwana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

A very nice, friendly and helpful staff! a pleasurable experience all around! Thank you! Vinnie.

vincent Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zelvan P. 
Clasificación:
1.0

Reserved two boxes and picl up by moving help contractors was flawless, but upon return one Box was allocated to another customer. Spent an hour on the phone with corporate customer Service to get that issue resolved and file a complaint. Afterwards bislang, shipping were fine. In Chicago pick up was delayed, moving help contractors called South Loop location to verify that the boxes were ready and no Action was taken to prepare the boxes. Move in delayed six hours. Also was billed for a contract starting after Box return which I did not authorize. Messy and unprofessionel on both sides.

Katherine O. 
Clasificación:
4.0

The safety chains were installed with too much slack causing them to drag and wear through. The second day into my trip the had completely worn through and were disconnected from the car and dragging on the ground and sparking. I had to find a uhaul in Tennessee to replace the safety chains.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B.  |  Overall Experience 
Clasificación:
5.0

Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.

Nikki M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILILP B.  |  Overall Experience 
Clasificación:
5.0

The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.

YVETTE L.  |  First Impressions 
Clasificación:
5.0

Have the person that removed the trailer pay a little more attention to the vehicle. My car was scratched in the process of him removing it.

Roberto R. 
Clasificación:
5.0

The drop off experience was not so great. The app wouldn't download the picture after like 20 minutes I went on the website and was able to do it from there but it was just stressful

Evelyn R. 
Clasificación:
5.0

Everything is okay as it is

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SumadhurDeep K. 
Clasificación:
3.0

I went to pick it up in the window was frozen solid. I didn't have a nice scraper. I had to find something outside to try to get the ice off. I had the engine running and trying to heat up the window for 15 minutes. took me another 10 minutes, added 25 minutes to the pickup. disappointing

David G. 
Clasificación:
1.0

El cliente no dejó un comentario.

AKEEMKENT P. 
Clasificación:
3.0

Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.

dayne d.  |  Overall Experience 
Clasificación:
4.0

Customer experience was good. The staff was very friendly and attentive. The equipment was clean but could have been in better shape. Parts needed to be replaced.

charles F. 
Clasificación:
5.0

Uhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.

Denise G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE E. 
Clasificación:
2.0

Store is scheduled to open at 7 and the employee showed up at 8:30. There was an accident in Hartford that slowed traffic but I was able to get thru it and arrive at 7:30 I rented an appliance dolly and the store didnt have one Although I was the first at the facility the employee took the 4 people behind me because they registered online then helped another employee find their keys before waiting on me. I arrived at 7:01 to return the truck. I know the facility closes at 7 but I could not do the self check out because of my work phone permissions. I knocked on the door because 2 employees were still at the counter but I was ignored. I was promised by the morning employee I would not be charged for my late return because she was late (I assumed it was the self check out) but I see I have been charged.

Scott S. 
Clasificación:
5.0

The staff was friendly, helpful and explained everything regarding the rental in full detail. I would rent from this location again.

MICHAEL C. 
Clasificación:
5.0

Service was excellent.

Gregory F. 
Clasificación:
5.0

Truck shut off while driving in the middle of the road but customer service was wonderful!

Victavia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yoly J.  |  Overall Experience 
Clasificación:
5.0

Maria helped us on three different occasions. She was so wonderful to me. I'm so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!

LAURA KHRISTINE P.  |  Overall Experience 
Clasificación:
5.0

Maria Melendez is the bomb   , her and her staff are the best, respectful, humorous, and professional at the same time. Maria has been the greatest asset at your Uhaul company and I hope she get a raise for her professionalism and great customer service. She is the reason why I continue with that location! And as long as she is there I will use your location and recommend it as well. Thank you for her and her staff... ❤ Monique

Monique L. 
Clasificación:
5.0

Most likely the most professional, courteous and helpful staff that I have ever dealt with when using UHaul services. I have completed two drop offs at this location and both times the customer service was excellent!

MARSHALL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vasiliy S. 
Clasificación:
5.0

Maria is so wonderful! We look forward to seeing her each time we rent there! She is an asset to uhaul!

Dino L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA K.  |  Overall Experience 
Clasificación:
5.0

First-rate, friendly, efficient.

Ann C. 
Clasificación:
5.0

can't think of anything

Mark S. 
Clasificación:
1.0

IT WAS TERRIBLE, CATASTROPHE!!!!!!!!!!!! NEVER AGAIN !!!!!!!!!!!!!!

Akos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Clistenes P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto C. 
Clasificación:
5.0

Nice place

PAUL T.  |  First Impressions 
Clasificación:
5.0

Excelente. María.y sus colegas... Muy Profesionales...O.K...

Orlando R. 
Clasificación:
4.0

El cliente no dejó un comentario.

donald A. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rowena W.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable about the products the rent and sell. I was able to get what I needed done quickly and easily. I got great real world information about some products they sell from employees who use them. And all from wonderfully nice and friendly staff. Will definitely be back here to rent from now on. ☺️

raymond E. 
Clasificación:
3.0

Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..

Lash F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAISY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RIchard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
1.0

El cliente no dejó un comentario.

nigeo n.  |  Overall Experience 
Clasificación:
5.0

The staff there is absolutely second to none great service

CARLOS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
3.0

El cliente no dejó un comentario.

VAN M.  |  First Impressions 
Clasificación:
3.0

I had table was scratched so badly and legs bend, mattress bends so badly. The people who packed my stuffs in Dallas rushed to pack it. My delivery here in Farmington was too late on schedule and bring an empty box instead of full box. I took a day off to get my stuffs organized, instead 9-11 am, I got my stuffs around 4 pm, which I wait and waste half of my day for bad business. Pick up guy told me they did not give him the right information and also he was nice to fix bend table and told me that my mattress should never been on top of stuff bending like this. I think guys were very helpful.

Maha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa M. 
Clasificación:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly l.  |  Overall Experience 
Clasificación:
5.0

Staff management was great. They helped with all my needs and answered any questions I had. Overall, my experience was great. Will refer anyone who needs to move or moving/storage equipment from them.

Diana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquane B. 
Clasificación:
5.0

I used the truck only 6 miles,one trip and the gasoline didn't even nugged I was charged 67 dollars, I was over charged..need to fix it cause I only made one trip.

zandra L. 
Clasificación:
5.0

Everytime I came to this location I've gotten nothing but the very best in customer service ! But more importantly I felt at home with the folks working there ! From the storage unit to the truck to move my stuff ! And let me tell you the young man who handled my truck rental , was amazing and I couldn't be more thrilled with his professionalism ! Thanks guys keep up the great work !!!

Patricia M. 
Clasificación:
5.0

Self check in but overall excellent

PAUL C. 
Clasificación:
5.0

Great service

LUIS C. 
Clasificación:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMARYLLIS C.  |  Overall Experience 
Clasificación:
4.0

Truck really needs a tune up has trouble starting and idling

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
5.0

Young lady who helped us was very kind and friendly. She explained everything calmly since I have hearing problems. Great service

Louise P. 
Clasificación:
5.0

everything was good enough

Arturo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Santosh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rondrick A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  Online Move In 
Clasificación:
5.0

The staff took time to explain everything and were friendly when we were picking up and dropping off. ¡Gracias!

JULIET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M.  |  Overall Experience 
Clasificación:
3.0

I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.

deidre s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonsecharay H.  |  First Impressions 
Clasificación:
4.0

Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!

kimberly f.  |  First Impressions 
Clasificación:
5.0

In and out quick, facility set up nicely to get around quick without obstacles.

Tony R.  |  First Impressions 
Clasificación:
5.0

Very friendly Manager, and i’m very polite.

Rosa L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesly J.  |  Online Move In 
Clasificación:
5.0

I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work

Luz C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YANIQUE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Domingo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

Nice and friendly staff and service!!! Thanks ☺️

Carmen R.  |  Overall Experience 
Clasificación:
5.0

Excellent and very good and friendly staff Thank you

Carmen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

UNKNOWN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and quick to set up my storage unit. I would recommend them.

MARGARET M.  |  First Impressions 
Clasificación:
5.0

The people at this location were very helpful and made things easier.

Sondra T.  |  Overall Experience 
Clasificación:
2.0

When we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.

COLIN L.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

lorraine i.  |  First Impressions 
Clasificación:
5.0

Excellent staff! Excellent service

JHENNEL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt R.  |  First Impressions 
Clasificación:
5.0

Maria was excellent, always a pleasure to work with you. Thank you for always being kind.

Dalian D.  |  First Impressions 
Clasificación:
4.0

Its was great, only concern is the location since it seems some weird characters like to hang around there.

Vinet M.  |  Overall Experience 
Clasificación:
5.0

This people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.

JOSE A P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL N.  |  Overall Experience 
Clasificación:
2.0

When I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !

Jayda C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yoly J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryl T.  |  Overall Experience 
Clasificación:
5.0

Thank you Maria and crew!

Ada M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazz P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  Overall Experience 
Clasificación:
5.0

Maria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)

Marlyn M.  |  Overall Experience 
Clasificación:
2.0

As a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I'm ecstatic that I am longer at that location.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

No tengo nada que decir todo muy biem

Jahaira L.  |  Overall Experience 
Clasificación:
5.0

Love the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys. Jose and Francisco

JOSE A P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicols N.  |  Overall Experience 
Clasificación:
5.0

Thank you Maria and team members!

Ada M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  First Impressions 
Clasificación:
5.0

These people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.

Sondra T.  |  First Impressions 
Clasificación:
5.0

Maria muy amable y muy cooperadora en todo momento. Exelente empleada

Maritza R.  |  Overall Experience 
Clasificación:
2.0

The service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.

Donna S.  |  Online Move In 
Clasificación:
5.0

The staff was very friendly and helpful.They were very knowlegable of their job.

Rosale F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Delba D.  |  First Impressions 
Clasificación:
5.0

Maria was very polite and helpful believe she is the manager

Jose O.  |  Overall Experience 
Clasificación:
5.0

Great location and prices are reasonable

Deshawn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Overall Experience 
Clasificación:
1.0

Incompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.

COLIN L.  |  First Impressions 
Clasificación:
1.0

I had a storage for 2 months and in those an associate " accidentally " put a lock noted with non payment so I was denied access to my storage when in fact I didn't miss a payment . I had actually went to the storage 3 days after my payment and that's when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I'm denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .

Madelyn R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cierra t.  |  First Impressions 
Clasificación:
5.0

Maria was excellent and helped me out thoroughly. ¡Gracias!

Christopher P.  |  First Impressions 
Clasificación:
5.0

Maria was wonderful and very helpful when helping me try and get the right size unit.

Abigail C.  |  First Impressions 
Clasificación:
5.0

Maria exelente empleada

Maritza R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando C.  |  Overall Experience 
Clasificación:
4.0

Maria was very kind and she got me what I needed She is truly an asset to Uhaul!

Dorothy F.  |  First Impressions 
Clasificación:
1.0

False information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.

JOAN C.  |  Overall Experience 
Clasificación:
5.0

Maria went above all expectations, great service and help, Many Thanks!

Agnieszka W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickena W.  |  Overall Experience 
Clasificación:
5.0

Maria is a very friendly person

Maria F.  |  First Impressions 
Clasificación:
3.0

The service was ok just one of your moving guys were rude they called my neighbor a nasty b

Anita W.  |  First Impressions 
Clasificación:
5.0

Maria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.

Vanessa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michella d.  |  Overall Experience 
Clasificación:
1.0

Website says 15x10 units are available. They do not exist

Daniel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie S.  |  Online Move In 
Clasificación:
5.0

Very good work!

Katherin R.  |  First Impressions 
Clasificación:
5.0

Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage

Seth A.  |  First Impressions 
Clasificación:
4.0

🤝

LUIS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda d.  |  First Impressions 
Clasificación:
5.0

The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.

William N.  |  First Impressions 
Clasificación:
5.0

Muy buem servicio gracias al personal.

Jahaira L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaiah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina J.  |  Overall Experience 
Clasificación:
5.0

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Maurice M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fajie P.  |  First Impressions 
Clasificación:
5.0

Looking forward to renting again thanks

Nelson S.  |  Overall Experience 
Clasificación:
5.0

Friendly and great customer service while following the CDC guidelines.

Regina J.  |  First Impressions 
Clasificación:
5.0

Gracias

windalis G.  |  Overall Experience 
Clasificación:
5.0

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Marycely N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keila A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anamari r.  |  First Impressions 
Clasificación:
5.0

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

Chris A.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and fast service

Jencih M.  |  First Impressions 
Clasificación:
5.0

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

deborah b.  |  First Impressions 
Clasificación:
5.0

Manny was terrific - very helpful, and provided great customer service.

ANDREA C.  |  First Impressions 
Clasificación:
5.0

Manager María was very professional and friendly, great customer service. Thank you !

Freddy C.  |  First Impressions 
Clasificación:
4.0

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

Alicia M.  |  First Impressions 
Clasificación:
5.0

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

ANTONIO F.  |  First Impressions 
Clasificación:
5.0

Maria the General Manager was great. Very helpful and very professional ❤️

Janet V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

marina r.  |  Overall Experience 
Clasificación:
5.0

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

Kristen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliot O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Ramon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SADEKIE M.  |  Overall Experience 
Clasificación:
5.0

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

Lilene T.  |  First Impressions 
Clasificación:
5.0

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

Latonya L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa R.  |  First Impressions 
Clasificación:
5.0

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn't fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Danny T.  |  First Impressions 
Clasificación:
5.0

👍🏻

Maria R.  |  Overall Experience 
Clasificación:
5.0

Thanks You good service

Efrain F.  |  Overall Experience 
Clasificación:
2.0

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

edward s.  |  Overall Experience 
Clasificación:
5.0

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

Luz F.  |  Overall Experience 
Clasificación:
3.0

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

joseph b.  |  Overall Experience 
Clasificación:
5.0

Grate

Antonio R.  |  First Impressions 
Clasificación:
5.0

The staff was excellent and they took care of me

Luz F.  |  First Impressions 
Clasificación:
5.0

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

Jonathan P.  |  Overall Experience 
Clasificación:
2.0

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Beth G.  |  First Impressions 
Clasificación:
5.0

The employees where courteous and acted professionally

alejandro g.  |  First Impressions 
Clasificación:
5.0

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Sherrece D.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Thanks u Josh!

sharmane m.  |  First Impressions 
Clasificación:
5.0

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!

MINDY R.  |  First Impressions 
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