Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

977 comentarios

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RIchard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
1.0

El cliente no dejó un comentario.

nigeo n.  |  Overall Experience 
Clasificación:
5.0

The staff there is absolutely second to none great service

CARLOS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
3.0

El cliente no dejó un comentario.

VAN M.  |  First Impressions 
Clasificación:
3.0

I had table was scratched so badly and legs bend, mattress bends so badly. The people who packed my stuffs in Dallas rushed to pack it. My delivery here in Farmington was too late on schedule and bring an empty box instead of full box. I took a day off to get my stuffs organized, instead 9-11 am, I got my stuffs around 4 pm, which I wait and waste half of my day for bad business. Pick up guy told me they did not give him the right information and also he was nice to fix bend table and told me that my mattress should never been on top of stuff bending like this. I think guys were very helpful.

Maha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa M. 
Clasificación:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly l.  |  Overall Experience 
Clasificación:
5.0

Staff management was great. They helped with all my needs and answered any questions I had. Overall, my experience was great. Will refer anyone who needs to move or moving/storage equipment from them.

Diana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquane B. 
Clasificación:
5.0

I used the truck only 6 miles,one trip and the gasoline didn't even nugged I was charged 67 dollars, I was over charged..need to fix it cause I only made one trip.

zandra L. 
Clasificación:
5.0

Everytime I came to this location I've gotten nothing but the very best in customer service ! But more importantly I felt at home with the folks working there ! From the storage unit to the truck to move my stuff ! And let me tell you the young man who handled my truck rental , was amazing and I couldn't be more thrilled with his professionalism ! Thanks guys keep up the great work !!!

Patricia M. 
Clasificación:
5.0

Self check in but overall excellent

PAUL C. 
Clasificación:
5.0

Great service

LUIS C. 
Clasificación:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMARYLLIS C.  |  Overall Experience 
Clasificación:
4.0

Truck really needs a tune up has trouble starting and idling

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
5.0

Young lady who helped us was very kind and friendly. She explained everything calmly since I have hearing problems. Great service

Louise P. 
Clasificación:
5.0

everything was good enough

Arturo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Santosh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rondrick A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  Online Move In 
Clasificación:
5.0

The staff took time to explain everything and were friendly when we were picking up and dropping off. ¡Gracias!

JULIET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA S. 
Clasificación:
3.0

I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.

deidre s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER H. 
Clasificación:
5.0

Nice large lot, easy access. Check in process was simple.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASTITY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Dahlia l W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCIO A. 
Clasificación:
5.0

Very good

AHMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Customer service excellent

Yvette L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin T. 
Clasificación:
3.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

2 comments: I believe the employee who assisted me was Maria. She was wonderful. She is kind and funny and helpful when I could not find the truck. Thank you. The truck was not full. I should have pointed it out. But I went 17 miles and the truck needed over three gallons of gas. I abide by the rules. The person who had the truck last clearly did not. Thanks Maria and the nice woman who checked me back in. Very positive experience.

Doris L. 
Clasificación:
5.0

address the check engine indicator before renting again

KENNETH W. 
Clasificación:
5.0

Perhaps have 2 check in people in morning hours when busier.

Carol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene a.  |  Overall Experience 
Clasificación:
5.0

people were great the woman was great that i dealed with thanks bob

robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonsecharay H.  |  First Impressions 
Clasificación:
1.0

I reserved my reservation a week in advance. I reserved a moving van and an appliance dolly. I opted to use the online check-in and out process. When the day came the online check-in gave me an error. When I went in the store they had the reservation but stated that they did not have the van or the dolly. They stated that they cannot help it if other rent and do not bring the equipment back on time. I asked why they let me place the reservation if they did not have the vehicle or the dolly, how they can not guarantee the item will be there, and why they would not contact me ahead of time if they know they do not have the items. All the person could keep saying is that it was not their fault, they can't guarantee as other renters do not bring things back on time. They did finally find a van for me when I said I was not leaving till I got a vehicle for the price of the van I reserved. They stated they never have appliance moving dolly's for rent. Why would you take a reservation for it if you never have it is beyond me. I will never use Uhaul again. I will tell everyone I know however I can about my terrible experience with Uhaul. In my mind your whole process is broken, your service staff it incompetent and you do not care about customers at all.

Jill O. 
Clasificación:
5.0

Maria and staff are friendly, hard working and very good at their business. Awesome facility, truck rental went smoothly, very helpful. Customer service is tougher now than ever, people need to be more appreciative and kind to hard workers! Highly recommend ðŸ'ðŸ¼

Eric P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAD C. 
Clasificación:
5.0

Great Service and the vehicle was ready.

Gary S. 
Clasificación:
4.0

Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!

kimberly f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
5.0

In and out quick, facility set up nicely to get around quick without obstacles.

Tony R.  |  First Impressions 
Clasificación:
5.0

Very friendly Manager, and i’m very polite.

Rosa L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm P. 
Clasificación:
4.0

I asked for pick up in Waterbury but last minute change was made without asking me. Extremely inconvenient as i had to get a ride into Hartford then drive an extra half hour to pick up load. Not happy! No one even apologized for last minute change and they acted like I should be grateful to even get a truck.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
2.0

My contract was with the location at 147 Main St. which was canceled after one hour through an email because our flight was late arriving. I never received the email before I arrived at the site and they referred me to another site which they said was only a few minutes away. Turned out not to be the case. This caused significant problems on the return as we had an early morning flight. Not happy at all at this time and I usually always rent from U-Haul. Regards Bob

Robert B. 
Clasificación:
5.0

Very clean, organized and good looking location. Excellent service with a smile!

TERESA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
4.0

No problems with the equipment. Just took 20 minutes waiting in line to get the equipment. Definitely need to arrive early if you have reservation.

Tyler B. 
Clasificación:
4.0

Have more equipment available.

LUZ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjo B.  |  First Impressions 
Clasificación:
1.0

The manager was exceptionally rude to me.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mariela M. 
Clasificación:
4.0

Please double check fuel level at hand off. Fuel was at 3/4, not full tank upon pick up

Kelly G. 
Clasificación:
5.0

No change is needed the staff is great Maria makes that place run like a well oiled machine is treated us like family

Edgael C. 
Clasificación:
5.0

Gracias fue grato y bueno rental con usted y muy bueno el customer service gracias

Margarita V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

Hartford location staff was great. Walk around of vehicle went great. Once inside the truck and driving not so much. - truck steering very loose and jumpy once engaged. - truck down shifting aggressively while loaded and moving on highway. - over 65 MPH speed wobbling occurs. Truck lightly loaded? - windows and mirrors very dirty. Frosty morning at pick up. Had to stop to wipe twice. Sun glare and dirt do not mix.

Dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon M.  |  Overall Experience 
Clasificación:
5.0

Nothing ... all good!

JOHN C. 
Clasificación:
4.0

The younger gentleman could have been a little nicer. Everything else was excellent.

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesly J.  |  Online Move In 
Clasificación:
5.0

I'm happy with the service and the people who help me they were very efficient and quick to help

ANGEL M. 
Clasificación:
5.0

While the van was spotless there was a lingering odor of cigarette smoke and maybe body odor. The rental facility appears very clean and the staff was extremely friendly providing excellent service with a smile.

MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGIE C. 
Clasificación:
5.0

I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work

Luz C.  |  Overall Experience 
Clasificación:
5.0

The employees at this site were very professional. Upon arrival I was greeted and helped with my rental of a car trailer. Also when I returned the rental the young man detached my trailer and was very profession. Thanks for a great experience. I would recommend this site to all and every friend. Mr. Delgado

Domingo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANIQUE B.  |  Overall Experience 
Clasificación:
1.0

I will never use this location ever again. A nightmare. Lost my box for 2 months NO ONE was helpful.

patricia T. 
Clasificación:
4.0

The truck reserved for me had a smashed front end. I was given a upgrade at same price. I put fuel in at drop off location and was charged instead of credited for gas.

WANDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL H. 
Clasificación:
5.0

Every employee I had any interaction with (5 in total) was pleasant and most helpful.

Geoffrey G. 
Clasificación:
3.0

Last Saturday I rented a 10 ft truck and it had a flat tire on the right front side. Today I rented another truck and the new truck had a flat on the rear tire.

Roseann M. 
Clasificación:
5.0

Large selection of vehicles & supplies. The drop off with Maria was very smooth. Highly recommend this location!

CHRIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

Excellent rental experience. Maria resolved a problem I made when booking and got me out the door quickly with no hassles. ¡Gracias!

RICHARD G. 
Clasificación:
5.0

I reserved a trailer 2 weeks before needing it. I was told 1 was available on Main st in Hartford then was told not available, so I went into the location & the girl said they had 2 but both were reserved just 2 days prior!!!! But she got online and found one for me!!! This was just 2 days before I actually needed it!!! U haul's main customer service needs to get it together!!

Jacquelyn C. 
Clasificación:
5.0

Initial rental confirmation had location in East Hartford. Subsequent notification had location in Hartford, roughly 5 miles away. When I arrived in Hartford, they didn't have the truck noted in my online check-in. I was supposed to pick up my vehicle by 10:30am, the above misdirection led to a 45 minute delay. When a truck was assigned, the key wouldn't turn in the ignition. The technician came out and said that they had been having problems with the truck and showed me how to play around with the steering wheel in order to get the truck started. Half way to our location, the rear right tire indicator cane on indicating a flat tire. I went to the filling station and put air in the tire (at a cost to me). After we loaded up the truck, it took 15 minutes and multiple people to get the key to turn in the ignition. Once started, the tire light came on again. I stopped at the filling station and added more air to the tire. We got to our new home where I left the truck running because I didn't want to deal with the ignition again. We unloaded, got back on the highway to return the truck and the tire light came on again. I did not stop at the gas station to put 4 gallons of gas in because I didn't want to deal with the ignition while sitting at the gas station bay. When we dropped the truck off, 2 hours early, I informed the technician of the issues and he thanked me. I was suprised to have been charged for the gas when I couldn't shut the vehicle off in order to add gas. I was actually surprised to be charged the full rental cost because of the issues we experienced. Location itself was conveniently located close to highway access. That was really our only good experience with this reservation.

Ryan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ilirjan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JohnValerie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg D. 
Clasificación:
5.0

very good service

DANIEL A. 
Clasificación:
5.0

From check in to check out - no concerns at all

Jeff F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Staff was extremely pleasant and helpful.. excellent customer service!

STACIEMARIE C. 
Clasificación:
5.0

No quejas

Jahaira L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMINIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

Great customer experience with Christian who was very helpful and nice thanks

MELISSA F. 
Clasificación:
5.0

How can I get a receipt for this rental

SUVANKAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Domingo R.  |  First Impressions 
Clasificación:
5.0

The representative that helped me was awesome and accomodable in every way. I appreciated her customer service! I wish I had her name, but she is a young women who worked on Sat. morning on 8/29

SIERRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adebayo O. 
Clasificación:
1.0

If you care about customers, your image, and the ordeal I went through, kindly call me at 860-250-9742. Thanks - John

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazelyn O. 
Clasificación:
5.0

Excellent and very good and friendly staff Thank you

Carmen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
5.0

Thank you for your service

lorraine i.  |  First Impressions 
Clasificación:
5.0

Excellent staff! Excellent service

JHENNEL F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt R.  |  First Impressions 
Clasificación:
5.0

Maria was excellent, always a pleasure to work with you. Thank you for always being kind.

Dalian D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Yoly J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazz P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex r.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful.They were very knowlegable of their job.

Rosale F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Delba D.  |  First Impressions 
Clasificación:
5.0

Great location and prices are reasonable

Deshawn J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cierra t.  |  First Impressions 
Clasificación:
5.0

Maria was excellent and helped me out thoroughly. ¡Gracias!

Christopher P.  |  First Impressions 
Clasificación:
5.0

Maria was wonderful and very helpful when helping me try and get the right size unit.

Abigail C.  |  First Impressions 
Clasificación:
4.0

Maria was very kind and she got me what I needed She is truly an asset to Uhaul!

Dorothy F.  |  First Impressions 
Clasificación:
5.0

Maria went above all expectations, great service and help, Many Thanks!

Agnieszka W.  |  First Impressions 
Clasificación:
5.0

Maria is a very friendly person

Maria F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie S.  |  Online Move In 
Clasificación:
5.0

Very good work!

Katherin R.  |  First Impressions 
Clasificación:
5.0

Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage

Seth A.  |  First Impressions 
Clasificación:
4.0

🤝

LUIS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda d.  |  First Impressions 
Clasificación:
5.0

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Maurice M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fajie P.  |  First Impressions 
Clasificación:
5.0

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Marycely N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anamari r.  |  First Impressions 
Clasificación:
5.0

Very friendly staff and fast service

Jencih M.  |  First Impressions 
Clasificación:
5.0

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

deborah b.  |  First Impressions 
Clasificación:
5.0

Manny was terrific - very helpful, and provided great customer service.

ANDREA C.  |  First Impressions 
Clasificación:
5.0

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

ANTONIO F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Ramon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa R.  |  First Impressions 
Clasificación:
5.0

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn't fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Danny T.  |  First Impressions 
Clasificación:
5.0

Grate

Antonio R.  |  First Impressions 
Clasificación:
2.0

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Beth G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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