Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

1,768 reviews

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The U-Haul app wouldn't let me use it to do the night drop it couldn't find my location so I had to drop the keys in the box but couldn't do the walk through at drop off and this isn't the first time this has happened

zylmaly madera 
Rating:
5.0

I love there service. Very nice people I would recommend this company in a heartbeat

ELDER BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rashaar faniel 
Rating:
5.0

I really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.

Travis Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ninesling 
Rating:
5.0

Customer did not leave a comment.

luis arzola 
Rating:
3.0

The cargo van was very dirty, dog hair on over the passenger seat, smelled really bad of smoke, indicator light was on for air pressure low, back of van bed dirty was debris. I asked an employee there to look at it she said it was probably a sensor for tire and since I had already took photos and checked out I didnt have time to switch vans. She said I would get a discount, vut I did NOT!! They said I could only have the van for 6 hrs or be charged another day.

sandra ballard 
Rating:
1.0

Personal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.

Ronnie Stallings  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETH ANES-CASTRO 
Rating:
5.0

Customer did not leave a comment.

Eric Kimchi 
Rating:
5.0

Customer did not leave a comment.

Mark Crouch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bob Knittle 
Rating:
4.0

Customer did not leave a comment.

Donald Scholz 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE MONTAGUE 
Rating:
5.0

Customer did not leave a comment.

Priscilla Clark 
Rating:
5.0

Trucks passenger seat belt is faulty. did not work most of the trip. i was so nervous all the time. only on return after 5 mins of trying i was able to secure it. Unsafe and needs to be replaces asap. I use uhaul all the time, but may have to reconsider. I diod let agent know that recieved that truck

Pritesh Patel 
Rating:
5.0

The customer service at Brainerd Road is awesome👍🏼

MEGEAIL EASON-GRIMALDO  |  First Impressions 
Rating:
5.0

Not a thing the customer service was so awesome

megeail eason-grimaldo 
Rating:
5.0

Customer did not leave a comment.

David Tompkins 
Rating:
5.0

Thanks for team … they great people and friendly…

Janaka De silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JUSINO  |  First Impressions 
Rating:
5.0

App is broken, forced me out of return process without completing the return process

antonio harris 
Rating:
4.0

No comments

Francis Hernandez 
Rating:
5.0

Customer did not leave a comment.

Margarita Lasalle 
Rating:
4.0

Customer did not leave a comment.

Federico Cabrera 
Rating:
5.0

Very easy pick up and facility was top notch. Associate (can’t remember name!) was great and explained everything in detail, even highlighted the key parts of the agreement. Which came in handy when had a flat tire arriving at destination. Contacting U-Hail, texting/talking with rep, road side assistance and follow through was OUTSTANDING! Made a very stressful situation very doable. 5 stars U-Haul on customer service

Travis Lytle 
Rating:
5.0

Customer did not leave a comment.

Ricky Wescott 
Rating:
5.0

Customer did not leave a comment.

Enrique Acosta 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Amo 
Rating:
1.0

The lady a desk wasn't friendly an rude. Stayed on instagram an wasn't willing to help. Didnt point out location of the van. When I ask the location she was upset. Didnt help with the other equipment. I had problems came back in that lady had left an the other lady said sorry she couldn't help. I recommend going to the west hartford location. Very poor experience here!! Hopefully management take notice an do random checks

Kareem Parks 
Rating:
1.0

The person who took care of me was not professional at all I did not felt good about it …

Geisha rivera 
Rating:
5.0

Great staff and facilities. I highly recommend the Brainard Road Store!

robert wynne 
Rating:
5.0

Customer did not leave a comment.

Charlie Dejesus  |  First Impressions 
Rating:
5.0

My family & I were treated with respect each time we entered U-Haul on Brainard Rd Hartford. Especially Danny, and all of the women at the desk assisting each customer with a smile and understanding. Thank you Brainard Road Family YOU ARE The BEST!!

Mary Mele 
Rating:
5.0

Customer did not leave a comment.

Richard Dziobek 
Rating:
4.0

Sweep out all the trailers and at least mop or rinse the floors. Everything I had on the bottom os dirtier than before.

Victor T Johnson 
Rating:
4.0

Customer did not leave a comment.

Mary Noonan 
Rating:
4.0

Customer did not leave a comment.

Michael Bond 
Rating:
5.0

Staff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.

MARIA ROSADO-RAMOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorran Lleras 
Rating:
5.0

Customer did not leave a comment.

oscar vargas 
Rating:
5.0

Customer did not leave a comment.

Christina Mitchell 
Rating:
5.0

Customer did not leave a comment.

Lena Holt 
Rating:
2.0

Customer did not leave a comment.

TAYLOR PAYNE 
Rating:
4.0

Customer did not leave a comment.

Robert Peling 
Rating:
3.0

Please inform your customers that the equipment is not located in the truck… due to weather it was not nice that I got to my moving destination and the dolly I ordered was not in truck..when I did mention it at check in still was not informed that it was inside the store…I paid people to move me and I was fortunate that I was still able to ask someone to drive me back to U-Haul to get the dolly because I didn’t want to put extra miles on the truck due to the lack of communication… so we took another chance in serve weather to get the dolly and not one compensation…he did say sorry I should’ve told you it was in store… anyways besides that I return all equipment and just left the key at desk as I was told in business hours and still waiting to see my final receipt…

NOEL ORTIZ 
Rating:
5.0

Quick and easy return.

Nicole Fry 
Rating:
3.0

Customer did not leave a comment.

Joe Torchia 
Rating:
2.0

Making sure that trucks have good batteries so that costumer like me don't get stranded and have to wait hours for roadside asst. Very bad experience and inconvenience.

Pablo Juan Santiago 
Rating:
4.0

The cost is very prohibitive.

Elizabeth Saez 
Rating:
5.0

Customer did not leave a comment.

Lucio DiLoreto 
Rating:
5.0

None

BENJAMIN REYES 
Rating:
5.0

Customer did not leave a comment.

Ángel Gomez 
Rating:
5.0

Customer did not leave a comment.

Desiree Caro 
Rating:
5.0

Customer did not leave a comment.

ROBERT CANO 
Rating:
5.0

Customer did not leave a comment.

AIDA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The staff is always worth the extra drive for me! Wonderful location, and when snow/ice condition of trailer was pointed out, they did help clear it for me! 5 stars for wonderful caring staff!

Jennifer OBrien 
Rating:
3.0

Customer did not leave a comment.

Jose Morales 
Rating:
5.0

Customer did not leave a comment.

Agnieszka Wusatowska-Sarnek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE KURIMAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL PICCIONE 
Rating:
5.0

Customer did not leave a comment.

Felix Colon 
Rating:
5.0

Customer did not leave a comment.

Wayne Hansen 
Rating:
5.0

Customer did not leave a comment.

Hector Ramos 
Rating:
5.0

Customer did not leave a comment.

Tahys Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qiana Menyfeild 
Rating:
4.0

N/A

STEPHANIE GOSS 
Rating:
4.0

Customer did not leave a comment.

Mike Smith 
Rating:
4.0

El precio por el tiempo debería ser menor si la entrega del vehículo es antes de lo esperado

Gabriella Rivera 
Rating:
5.0

1st time using this place but so far so good 👍 and I'm ok with everything

TIMMY GRANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela espinoza 
Rating:
5.0

N/A

Karl Jean 
Rating:
5.0

Customer did not leave a comment.

eric nixon 
Rating:
5.0

Customer did not leave a comment.

JASMINE GONSALES 
Rating:
5.0

Customer did not leave a comment.

JASMINE GONSALES  |  First Impressions 
Rating:
5.0

Very respectful employees and the place was a clean and welcoming environment..

Jose torres 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN SHIM 
Rating:
5.0

Customer did not leave a comment.

Cuong Khang 
Rating:
5.0

Had a great experience. Will rent again from this location

Alastair Ross 
Rating:
5.0

Customer did not leave a comment.

Matthew Corey 
Rating:
4.0

Customer did not leave a comment.

Jerome Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS NARVAEZ 
Rating:
5.0

Customer did not leave a comment.

oladimeji sanaiola 
Rating:
2.0

I showed the employee the pictures of the pickup location. He acknowledged I had paid a lot extra in fuel, but said "you will need to talk to my manager Monday. I can only submit for what the origination point listed."

Brian Geissler 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CRUZ 
Rating:
5.0

Customer did not leave a comment.

Gary Schaffrick 
Rating:
4.0

Location itself was well equipped, had many vehicles/trailers, supplies. But, checking out the vehicle could have been better. Driving a 26' truck is a big stress for someone who has never done it and it would have been nice to have the checkout process include a 5 minute in person tour of the functions of the truck - where the wipers are, the hazards, what the haul setting means, and so on, instead of just giving me a key and having me search out my truck in the parking lot. Also, I was not happy that the truck was only half full of fuel. I asked them to fill it or give me a truck with a full tank and I was told that they couldn't accomodate the request. We have no way of judging how much fuel to put into the vehicle and how much it will use - of course I put too much in and returned it with almost a quarter of a tank extra fuel. This survey didn't ask about the confirmation call I got the day before the rental. I'm extremely grateful for the phone call to confirm details, make alterations to my reservation and the general kindness and advice I was given by that woman. This call came from a central location, rather than the branch but it was a very welcome conversation.

Dan Ciarcia 
Rating:
5.0

Thanks

JOSHUA GONZALEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony McCullough  |  Overall Experience 
Rating:
5.0

It was quick, easy and fast.

Tracy Shumaker 
Rating:
5.0

Customer did not leave a comment.

JOSE PAVIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIECE PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSEI Afriyie 
Rating:
4.0

Keep up the good work 👍

Rogelio Perez  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful!

Helen Davenport-Senuta 
Rating:
5.0

Customer did not leave a comment.

Jeff McGowan 
Rating:
5.0

When I rented a truck at this location The reservations, easy to check in is fast. All their employees are very knowledgeable and friendly.

John Gates 
Rating:
5.0

Customer did not leave a comment.

SAGRARIO ENCARNACION 
Rating:
5.0

I loved it. Staff was very helpful and friendly.

GARFIELD BOOTHE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elisabeth Ramsey 
Rating:
5.0

Customer did not leave a comment.

AWILDA SAEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

unique jant 
Rating:
5.0

Wonderful staff and absolutely amazing customer service

anissa ifill-rowe  |  First Impressions 
Rating:
2.0

The employee was very scripted instead of detailed and explanatory. Just skim through the information as if we’ve been there before.

Alpha Barry 
Rating:
5.0

Thank u!!!!

JESUS NARVAEZ 
Rating:
5.0

Customer did not leave a comment.

Olivia Lopez 
Rating:
4.0

Customer did not leave a comment.

Gary LaPolla 
Rating:
4.0

The online reservation said one thing about hours equipment could be rented but office said something significantly different. Mileage rate online and actual was different as well.

Charles Collins 
Rating:
5.0

He rentado en dos localidades más de u haul y esta ha sido la tercera y la mejor

Jamely Peralta 
Rating:
5.0

Customer did not leave a comment.

Luis Pena 
Rating:
5.0

All went well Good help and made everything easy

CARLOS ORTEGA 
Rating:
1.0

Customer did not leave a comment.

Andrew Sade 
Rating:
5.0

Very courteous and quick

DEBRA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Ray Brodeur 
Rating:
5.0

Better maintain the vehicles. My 15 foot truck consumed over 8 gallons of gasoline for the 7 miles I traveled. It stalled once, so it does not run well. It sounded like a diesel engine but was not. 8 gallons for 7 miles - it must have a fuel leak that is a safety hazard. I reported this to the store. They said they would bring it up to the general manager. Otherwise, my service was very, very good. I'll be back. Thank you!

Kevin Sullivan 
Rating:
5.0

Customer did not leave a comment.

Yowilda Maestre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Valle 
Rating:
5.0

Everything went very smooth and fast

JOHN GATES 
Rating:
5.0

Customer did not leave a comment.

Avis Tummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ali barootkoob 
Rating:
5.0

Customer did not leave a comment.

juan soto 
Rating:
5.0

Customer did not leave a comment.

ali barootkoob 
Rating:
5.0

Customer did not leave a comment.

William Miller 
Rating:
5.0

Facility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.

Robert Baraglia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAINA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

robert fortin 
Rating:
5.0

Excellent service

BARBARA GONZALEZ  |  First Impressions 
Rating:
5.0

Personal was great

Joffre Vega 
Rating:
5.0

Customer did not leave a comment.

VILMARY SANTOS  |  First Impressions 
Rating:
5.0

Sergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.

JENNA PETROVIC  |  Overall Experience 
Rating:
4.0

Sergio is great. Prior management moved my belongings from one locker to another and broke so many things. I honestly didn’t want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.

EVE BRITTON  |  Overall Experience 
Rating:
5.0

Sergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!

Cynthia sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERSY ORTIZ  |  Overall Experience 
Rating:
5.0

Staff were extremely helpful, friendly, and efficient.

FIONA ELIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kokou Adjalle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT GEORGE  |  Overall Experience 
Rating:
5.0

Staff was courteous and knowledgeable. Got me set up quickly.

Casey Wilcox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek jones  |  First Impressions 
Rating:
5.0

I will rent here again. Very secure and clean.

DIANA VALLE-OLIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah zanella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adebowale Babalola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Ivette Cordero-Otero  |  Overall Experience 
Rating:
5.0

Great customer service !!!! Thank you ! Keep up the good work !!! God bless you all

Freddy O Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Williams   |  First Impressions 
Rating:
4.0

Added an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .

Lamar May  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Dymarczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Hillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Lester  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ciarra Lalles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENA CRUZ-TANVEER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy Sheehan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samara Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Myriam Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard Hillman  |  Online Move In 
Rating:
5.0

Sergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.

Brandy THomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHANAE CHUNG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tony rivera  |  Overall Experience 
Rating:
5.0

the manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.

JENNA PETROVIC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Aviles  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Thomas Collazo  |  Overall Experience 
Rating:
5.0

Great clean and friendly place thank you

MADELINE TOLEDO  |  First Impressions 
Rating:
5.0

The gm was amazing!!

Matthew Dooley  |  Overall Experience 
Rating:
5.0

Young lady was friendly and firm highly intelligent abuot the company and it's products

Craig O. Williams  |  First Impressions 
Rating:
5.0

The staff here is very professional and made the process very easy.

lewis WALLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquline Davila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN GILBERT  |  First Impressions 
Rating:
4.0

A good experience

EDDIE STEVENS  |  First Impressions 
Rating:
5.0

Nothing to worry about at that site!!!

GARFIELD BOOTHE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra Deleon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daijah Tindle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahmood Rahman  |  Overall Experience 
Rating:
4.0

The main door has been out of service for a few weeks and this has proved to be quite inconvenient.

YVETTE LOCKHART-SANTIESTEBA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavier Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

velmarys martinez  |  First Impressions 
Rating:
5.0

The map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.

Mahmood Rahman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie Henriquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mikesheka Baltimore  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle McLeod  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER HASFAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy camacho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNETTE KERBO-BAYNES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEVIN SALINA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert ayala  |  Overall Experience 
Rating:
5.0

The Brainard Rd. Personal were very welcome and helpful. Sergio Valentin went out of his way to assist with our personal needs. Will always consider this location from now on. Raoul (Rick)Riccardi

RAOUL RICCARDI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelyn Sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Cruz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carnell Freeman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deanna Medina  |  Overall Experience 
Rating:
5.0

Sergio was extremely helpful and all the other associates were friendly and made sure I was in and out.

RANDALL FEATHERSTONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan JACOBSON  |  Overall Experience 
Rating:
5.0

Very satisfied

TONYA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS THOMAS  |  Overall Experience 
Rating:
5.0

I have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful

Patricia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yowilda Maestre  |  First Impressions 
Rating:
3.0

I had to pay full payment for only 8 days which I think that is so unfair

Sophia Beverly  |  Overall Experience 
Rating:
4.0

Very professional staff, facility is also easy to get around in

edna carrington  |  Overall Experience 
Rating:
5.0

Very nice and clean super helpful found everything i was looking for

Myriam Ortiz  |  First Impressions 
Rating:
1.0

My storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.

Denise Jefferson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizvette Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY EASTERLING  |  Overall Experience 
Rating:
4.0

The facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.

Danielle Kerr  |  Overall Experience 
Rating:
2.0

Quedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation

Rosalinda Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YESMARIE MARTINEZ  |  First Impressions 
Rating:
5.0

First time using the facility and had a great experience.

SEBASTIANO FRAELLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose gomes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMANDA GONZALEZ  |  First Impressions 
Rating:
5.0

Maria was amazing

Ashley Ayala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johnleia Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Menefee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIQUIHEUS BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SANCHEZ  |  Overall Experience 
Rating:
5.0

Staff was very helpful and pleasant to deal with.

Sonsecharay Hayes  |  Overall Experience 
Rating:
4.0

Princessa had EXCELLENT customer service. She made the experience easy and understanding.

Payne Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WOULFE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Hardy  |  Overall Experience 
Rating:
5.0

Maria the manager and staff were warm and friendly.

Deborah Beach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Cohen  |  Overall Experience 
Rating:
5.0

Gracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.

Carmen Donato  |  Overall Experience 
Rating:
4.0

It was just a long process to get me a unit

Tamara Vargas  |  First Impressions 
Rating:
5.0

Maria was amazing

Milagros Rivera  |  First Impressions 
Rating:
1.0

I was supposed to get one month of free storage. With my one-way truck but was charged.

Jamarie Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEANNA SLAUGHTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY WATTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carole Leonard  |  Overall Experience 
Rating:
5.0

The store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.

angela glisson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackeline Rivera  |  First Impressions 
Rating:
4.0

Marie is Great, I will use this facility again,

Michael Williams  |  Overall Experience 
Rating:
5.0

Very helpful

JOHN FORLENZA-BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Rivera  |  Overall Experience 
Rating:
5.0

Good experience with staff & facility

ANDREW RESNISKY  |  First Impressions 
Rating:
5.0

Maria the best gud services

MARISOL SANTIAGO  |  First Impressions 
Rating:
5.0

Gracias por su servicio muy buena

ANTONIO FELICIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princesa Barral  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA MALDONADO  |  First Impressions 
Rating:
5.0

Great customer service and service. I will recommend

Maribel Quinones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madelin Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA PEREZ  |  Overall Experience 
Rating:
5.0

Luis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns

Gabriel Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Cruzado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rOBERTO jIMENEZ  |  First Impressions 
Rating:
5.0

Thank you Maria!

Christopher Pressley  |  Overall Experience 
Rating:
5.0

Maria has the patience of a saint.🙂 Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.

Robin Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick Ortiz  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE SUMES IT UP ALL.

Sophia Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Carmona  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roma James  |  Overall Experience 
Rating:
5.0

Everything was Great

Marlin Perryman  |  Overall Experience 
Rating:
5.0

Marie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You’re the best!

TOM RAFFA  |  Overall Experience 
Rating:
5.0

Best people in Hartford

CHRIS AXELSON  |  First Impressions 
Rating:
5.0

We dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan

Ryan James  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVETTA MUNISAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina matthews  |  Overall Experience 
Rating:
5.0

Great People great people in this location

RASHEED COOK  |  First Impressions 
Rating:
5.0

The Staff was friendly and helpful with my experience. The storage facility was very clean.

Mark Crouch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Ocasio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Phitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS QUIROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Brenes  |  Overall Experience 
Rating:
5.0

Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.

Nikki Menefee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILILP BUTLER  |  Overall Experience 
Rating:
5.0

The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.

YVETTE LOCKHART-SANTIESTEBA  |  First Impressions 
Rating:
3.0

Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.

dayne dukes  |  Overall Experience 
Rating:
5.0

Uhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.

Denise Gartrell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yoly Jimenez  |  Overall Experience 
Rating:
5.0

Maria helped us on three different occasions. She was so wonderful to me. I’m so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!

LAURA KHRISTINE PADILLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA KNIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Figueroa  |  Overall Experience 
Rating:
5.0

Nice place

PAUL TUOMI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda Brenes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rowena Webb  |  Overall Experience 
Rating:
3.0

Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..

Lash Flamboyant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Leonard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAISY MCCOLLEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIchard Rivera  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

nigeo nelson  |  Overall Experience 
Rating:
5.0

The staff there is absolutely second to none great service

CARLOS MARTINEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa Colon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VAN MCCASKILL  |  First Impressions 
Rating:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih Morales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly levin  |  Overall Experience 
Rating:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise Jefferson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alice Salcedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAMARYLLIS COLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rondrick Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Castaneda Yabar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wanda Martinez  |  Overall Experience 
Rating:
3.0

I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.

deidre simeon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alec McCabe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hancock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene ables  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonsecharay Hayes  |  First Impressions 
Rating:
4.0

Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!

kimberly ferry  |  First Impressions 
Rating:
5.0

In and out quick, facility set up nicely to get around quick without obstacles.

Tony Ross  |  First Impressions 
Rating:
5.0

Very friendly Manager, and i’m very polite.

Rosa Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maryjo Boone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon Mccarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesly Juarez  |  Online Move In 
Rating:
5.0

I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work

Luz Crespo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIQUE BERNARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Santiago  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA MATEO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Domingo Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID GARCIA  |  Overall Experience 
Rating:
5.0

Nice and friendly staff and service!!! Thanks ☺️

Carmen Ramos  |  Overall Experience 
Rating:
5.0

Excellent and very good and friendly staff Thank you

Carmen Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Boone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

UNKNOWN JAWID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Newton  |  Overall Experience 
Rating:
5.0

The staff was very helpful and quick to set up my storage unit. I would recommend them.

MARGARET MILLER  |  First Impressions 
Rating:
5.0

The people at this location were very helpful and made things easier.

Sondra Tutela  |  Overall Experience 
Rating:
2.0

When we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.

COLIN LOVELY  |  Overall Experience 
Rating:
5.0

Thank you for your service

lorraine israel  |  First Impressions 
Rating:
5.0

Excellent staff! Excellent service

JHENNEL FYFFE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Laureano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN WARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt Rollins  |  First Impressions 
Rating:
5.0

Maria was excellent, always a pleasure to work with you. Thank you for always being kind.

Dalian Dominguez  |  First Impressions 
Rating:
4.0

Its was great, only concern is the location since it seems some weird characters like to hang around there.

Vinet Mercado  |  Overall Experience 
Rating:
5.0

This people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.

JOSE A PRATT JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL NYARKO  |  Overall Experience 
Rating:
2.0

When I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !

Jayda Campbell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yoly Jimenez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Darryl Thomas  |  Overall Experience 
Rating:
5.0

Thank you Maria and crew!

Ada Miranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazz Pickering  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Delaney  |  Overall Experience 
Rating:
5.0

Maria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)

Marlyn Miranda  |  Overall Experience 
Rating:
2.0

As a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I’m ecstatic that I am longer at that location.

Timothy Bell  |  Overall Experience 
Rating:
5.0

No tengo nada que decir todo muy biem

Jahaira Lopez  |  Overall Experience 
Rating:
5.0

Love the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys. Jose and Francisco

JOSE A PRATT JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Arrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicols Nieves  |  Overall Experience 
Rating:
5.0

Thank you Maria and team members!

Ada Miranda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA MATEO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN WARD  |  First Impressions 
Rating:
5.0

These people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.

Sondra Tutela  |  First Impressions 
Rating:
5.0

Maria muy amable y muy cooperadora en todo momento. Exelente empleada

Maritza Rosado-Mercado  |  Overall Experience 
Rating:
2.0

The service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.

Donna Smith  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful.They were very knowlegable of their job.

Rosale Forde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delba Diaz  |  First Impressions 
Rating:
5.0

Maria was very polite and helpful believe she is the manager

Jose Ortiz  |  Overall Experience 
Rating:
5.0

Great location and prices are reasonable

Deshawn Jemison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Consonni  |  Overall Experience 
Rating:
1.0

Incompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.

COLIN LOVELY  |  First Impressions 
Rating:
1.0

I had a storage for 2 months and in those an associate “ accidentally “ put a lock noted with non payment so I was denied access to my storage when in fact I didn’t miss a payment . I had actually went to the storage 3 days after my payment and that’s when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I’m denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .

Madelyn Robles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cierra tolliver  |  First Impressions 
Rating:
5.0

Maria was excellent and helped me out thoroughly. Thank you!

Christopher Pressley  |  First Impressions 
Rating:
5.0

Maria was wonderful and very helpful when helping me try and get the right size unit.

Abigail Carnivale  |  First Impressions 
Rating:
5.0

Maria exelente empleada

Maritza Rosado-Mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando Colon  |  Overall Experience 
Rating:
4.0

Maria was very kind and she got me what I needed She is truly an asset to Uhaul!

Dorothy Fischer  |  First Impressions 
Rating:
1.0

False information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.

JOAN COLEMAN  |  Overall Experience 
Rating:
5.0

Maria went above all expectations, great service and help, Many Thanks!

Agnieszka Wusatowska-Sarnek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickena Webb  |  Overall Experience 
Rating:
5.0

Maria is a very friendly person

Maria Failoo  |  First Impressions 
Rating:
3.0

The service was ok just one of your moving guys were rude they called my neighbor a nasty b

Anita Walton  |  First Impressions 
Rating:
5.0

Maria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.

Vanessa Roldan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Giboyeaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michella donatien  |  Overall Experience 
Rating:
1.0

Website says 15x10 units are available. They do not exist

Daniel Maciulla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Stallings  |  Online Move In 
Rating:
5.0

Very good work!

Katherin Reyes Doral  |  First Impressions 
Rating:
5.0

Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage

Seth Antonetti  |  First Impressions 
Rating:
4.0

🤝

LUIS MATOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy Njoroge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda de jesus  |  First Impressions 
Rating:
5.0

The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.

William Newton  |  First Impressions 
Rating:
5.0

Muy buem servicio gracias al personal.

Jahaira Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Njoroge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isaiah Lobos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Jeames  |  Overall Experience 
Rating:
5.0

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Maurice Mcmillan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fajie Percy  |  First Impressions 
Rating:
5.0

Looking forward to renting again thanks

Nelson Santiago  |  Overall Experience 
Rating:
5.0

Friendly and great customer service while following the CDC guidelines.

Regina Jeames  |  First Impressions 
Rating:
5.0

Gracias

windalis Garcia  |  Overall Experience 
Rating:
5.0

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Marycely Nunez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keila Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anamari rivera  |  First Impressions 
Rating:
5.0

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

Chris Armen  |  First Impressions 
Rating:
5.0

Very friendly staff and fast service

Jencih Morales  |  First Impressions 
Rating:
5.0

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

deborah borowski-robinson  |  First Impressions 
Rating:
5.0

Manny was terrific - very helpful, and provided great customer service.

ANDREA COMER  |  First Impressions 
Rating:
5.0

Manager María was very professional and friendly, great customer service. Thank you !

Freddy Cruz  |  First Impressions 
Rating:
4.0

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

Alicia McKelvey  |  First Impressions 
Rating:
5.0

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

ANTONIO FLORES  |  First Impressions 
Rating:
5.0

Maria the General Manager was great. Very helpful and very professional ❤️

Janet Vita  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marina reyes  |  Overall Experience 
Rating:
5.0

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

Kristen Mowry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliot Ono  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE Ramon DIAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SADEKIE MCLEAN  |  Overall Experience 
Rating:
5.0

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

Lilene Teodorczyk  |  First Impressions 
Rating:
5.0

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

Latonya LATHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa Russell  |  First Impressions 
Rating:
5.0

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Danny Thomas  |  First Impressions 
Rating:
5.0

👍🏻

Maria Ruiz  |  Overall Experience 
Rating:
5.0

Thanks You good service

Efrain Flecha  |  Overall Experience 
Rating:
2.0

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

edward soto  |  Overall Experience 
Rating:
5.0

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

Luz Flores  |  Overall Experience 
Rating:
3.0

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

joseph bazzano  |  Overall Experience 
Rating:
5.0

Grate

Antonio Reveron  |  First Impressions 
Rating:
5.0

The staff was excellent and they took care of me

Luz Flores  |  First Impressions 
Rating:
5.0

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

Jonathan Plucker  |  Overall Experience 
Rating:
2.0

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Beth Gehrhardt  |  First Impressions 
Rating:
5.0

The employees where courteous and acted professionally

alejandro garcia  |  First Impressions 
Rating:
5.0

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Sherrece Davis  |  Overall Experience 
Rating:
5.0

Excellent service. Thanks u Josh!

sharmane mcdade  |  First Impressions 
Rating:
5.0

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!

MINDY RIVERA  |  First Impressions 
No reviews have been submitted for this location.

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