Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul app wouldn't let me use it to do the night drop it couldn't find my location so I had to drop the keys in the box but couldn't do the walk through at drop off and this isn't the first time this has happened
zylmaly madera
Rating:
5.0
I love there service. Very nice people I would recommend this company in a heartbeat
ELDER BROWN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
rashaar faniel
Rating:
5.0
I really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.
Travis Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Ninesling
Rating:
5.0
Customer did not leave a comment.
luis arzola
Rating:
3.0
The cargo van was very dirty, dog hair on over the passenger seat, smelled really bad of smoke, indicator light was on for air pressure low, back of van bed dirty was debris. I asked an employee there to look at it she said it was probably a sensor for tire and since I had already took photos and checked out I didnt have time to switch vans. She said I would get a discount, vut I did NOT!! They said I could only have the van for 6 hrs or be charged another day.
sandra ballard
Rating:
1.0
Personal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.
Ronnie Stallings
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KENNETH ANES-CASTRO
Rating:
5.0
Customer did not leave a comment.
Eric Kimchi
Rating:
5.0
Customer did not leave a comment.
Mark Crouch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bob Knittle
Rating:
4.0
Customer did not leave a comment.
Donald Scholz
Rating:
5.0
Customer did not leave a comment.
LAWRENCE MONTAGUE
Rating:
5.0
Customer did not leave a comment.
Priscilla Clark
Rating:
5.0
Trucks passenger seat belt is faulty. did not work most of the trip. i was so nervous all the time. only on return after 5 mins of trying i was able to secure it.
Unsafe and needs to be replaces asap.
I use uhaul all the time, but may have to reconsider.
I diod let agent know that recieved that truck
Pritesh Patel
Rating:
5.0
The customer service at Brainerd Road is awesome👍🏼
MEGEAIL EASON-GRIMALDO
|
First Impressions
Rating:
5.0
Not a thing the customer service was so awesome
megeail eason-grimaldo
Rating:
5.0
Customer did not leave a comment.
David Tompkins
Rating:
5.0
Thanks for team … they great people and friendly…
Janaka De silva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL JUSINO
|
First Impressions
Rating:
5.0
App is broken, forced me out of return process without completing the return process
antonio harris
Rating:
4.0
No comments
Francis Hernandez
Rating:
5.0
Customer did not leave a comment.
Margarita Lasalle
Rating:
4.0
Customer did not leave a comment.
Federico Cabrera
Rating:
5.0
Very easy pick up and facility was top notch. Associate (can’t remember name!) was great and explained everything in detail, even highlighted the key parts of the agreement. Which came in handy when had a flat tire arriving at destination.
Contacting U-Hail, texting/talking with rep, road side assistance and follow through was OUTSTANDING! Made a very stressful situation very doable. 5 stars U-Haul on customer service
Travis Lytle
Rating:
5.0
Customer did not leave a comment.
Ricky Wescott
Rating:
5.0
Customer did not leave a comment.
Enrique Acosta
Rating:
5.0
Customer did not leave a comment.
WILLIAM Amo
Rating:
1.0
The lady a desk wasn't friendly an rude. Stayed on instagram an wasn't willing to help. Didnt point out location of the van. When I ask the location she was upset. Didnt help with the other equipment. I had problems came back in that lady had left an the other lady said sorry she couldn't help. I recommend going to the west hartford location. Very poor experience here!! Hopefully management take notice an do random checks
Kareem Parks
Rating:
1.0
The person who took care of me was not professional at all I did not felt good about it …
Geisha rivera
Rating:
5.0
Great staff and facilities. I highly recommend the Brainard Road Store!
robert wynne
Rating:
5.0
Customer did not leave a comment.
Charlie Dejesus
|
First Impressions
Rating:
5.0
My family & I were treated with respect each time we entered U-Haul on Brainard Rd Hartford. Especially Danny, and all of the women at the desk assisting each customer with a smile and understanding. Thank you Brainard Road Family YOU ARE The BEST!!
Mary Mele
Rating:
5.0
Customer did not leave a comment.
Richard Dziobek
Rating:
4.0
Sweep out all the trailers and at least mop or rinse the floors. Everything I had on the bottom os dirtier than before.
Victor T Johnson
Rating:
4.0
Customer did not leave a comment.
Mary Noonan
Rating:
4.0
Customer did not leave a comment.
Michael Bond
Rating:
5.0
Staff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.
MARIA ROSADO-RAMOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorran Lleras
Rating:
5.0
Customer did not leave a comment.
oscar vargas
Rating:
5.0
Customer did not leave a comment.
Christina Mitchell
Rating:
5.0
Customer did not leave a comment.
Lena Holt
Rating:
2.0
Customer did not leave a comment.
TAYLOR PAYNE
Rating:
4.0
Customer did not leave a comment.
Robert Peling
Rating:
3.0
Please inform your customers that the equipment is not located in the truck… due to weather it was not nice that I got to my moving destination and the dolly I ordered was not in truck..when I did mention it at check in still was not informed that it was inside the store…I paid people to move me and I was fortunate that I was still able to ask someone to drive me back to U-Haul to get the dolly because I didn’t want to put extra miles on the truck due to the lack of communication… so we took another chance in serve weather to get the dolly and not one compensation…he did say sorry I should’ve told you it was in store… anyways besides that I return all equipment and just left the key at desk as I was told in business hours and still waiting to see my final receipt…
NOEL ORTIZ
Rating:
5.0
Quick and easy return.
Nicole Fry
Rating:
3.0
Customer did not leave a comment.
Joe Torchia
Rating:
2.0
Making sure that trucks have good batteries so that costumer like me don't get stranded and have to wait hours for roadside asst. Very bad experience and inconvenience.
Pablo Juan Santiago
Rating:
4.0
The cost is very prohibitive.
Elizabeth Saez
Rating:
5.0
Customer did not leave a comment.
Lucio DiLoreto
Rating:
5.0
None
BENJAMIN REYES
Rating:
5.0
Customer did not leave a comment.
Ángel Gomez
Rating:
5.0
Customer did not leave a comment.
Desiree Caro
Rating:
5.0
Customer did not leave a comment.
ROBERT CANO
Rating:
5.0
Customer did not leave a comment.
AIDA RODRIGUEZ
|
Overall Experience
Rating:
5.0
The staff is always worth the extra drive for me! Wonderful location, and when snow/ice condition of trailer was pointed out, they did help clear it for me! 5 stars for wonderful caring staff!
Jennifer OBrien
Rating:
3.0
Customer did not leave a comment.
Jose Morales
Rating:
5.0
Customer did not leave a comment.
Agnieszka Wusatowska-Sarnek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE KURIMAY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL PICCIONE
Rating:
5.0
Customer did not leave a comment.
Felix Colon
Rating:
5.0
Customer did not leave a comment.
Wayne Hansen
Rating:
5.0
Customer did not leave a comment.
Hector Ramos
Rating:
5.0
Customer did not leave a comment.
Tahys Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qiana Menyfeild
Rating:
4.0
N/A
STEPHANIE GOSS
Rating:
4.0
Customer did not leave a comment.
Mike Smith
Rating:
4.0
El precio por el tiempo debería ser menor si la entrega del vehículo es antes de lo esperado
Gabriella Rivera
Rating:
5.0
1st time using this place but so far so good 👍 and I'm ok with everything
TIMMY GRANT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela espinoza
Rating:
5.0
N/A
Karl Jean
Rating:
5.0
Customer did not leave a comment.
eric nixon
Rating:
5.0
Customer did not leave a comment.
JASMINE GONSALES
Rating:
5.0
Customer did not leave a comment.
JASMINE GONSALES
|
First Impressions
Rating:
5.0
Very respectful employees and the place was a clean and welcoming environment..
Jose torres
Rating:
5.0
Customer did not leave a comment.
FRANKLIN SHIM
Rating:
5.0
Customer did not leave a comment.
Cuong Khang
Rating:
5.0
Had a great experience. Will rent again from this location
Alastair Ross
Rating:
5.0
Customer did not leave a comment.
Matthew Corey
Rating:
4.0
Customer did not leave a comment.
Jerome Duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESUS NARVAEZ
Rating:
5.0
Customer did not leave a comment.
oladimeji sanaiola
Rating:
2.0
I showed the employee the pictures of the pickup location. He acknowledged I had paid a lot extra in fuel, but said "you will need to talk to my manager Monday. I can only submit for what the origination point listed."
Brian Geissler
Rating:
5.0
Customer did not leave a comment.
MICHAEL CRUZ
Rating:
5.0
Customer did not leave a comment.
Gary Schaffrick
Rating:
4.0
Location itself was well equipped, had many vehicles/trailers, supplies. But, checking out the vehicle could have been better. Driving a 26' truck is a big stress for someone who has never done it and it would have been nice to have the checkout process include a 5 minute in person tour of the functions of the truck - where the wipers are, the hazards, what the haul setting means, and so on, instead of just giving me a key and having me search out my truck in the parking lot.
Also, I was not happy that the truck was only half full of fuel. I asked them to fill it or give me a truck with a full tank and I was told that they couldn't accomodate the request. We have no way of judging how much fuel to put into the vehicle and how much it will use - of course I put too much in and returned it with almost a quarter of a tank extra fuel.
This survey didn't ask about the confirmation call I got the day before the rental. I'm extremely grateful for the phone call to confirm details, make alterations to my reservation and the general kindness and advice I was given by that woman. This call came from a central location, rather than the branch but it was a very welcome conversation.
Dan Ciarcia
Rating:
5.0
Thanks
JOSHUA GONZALEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony McCullough
|
Overall Experience
Rating:
5.0
It was quick, easy and fast.
Tracy Shumaker
Rating:
5.0
Customer did not leave a comment.
JOSE PAVIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANIECE PEREZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OSEI Afriyie
Rating:
4.0
Keep up the good work 👍
Rogelio Perez
|
Overall Experience
Rating:
5.0
The staff were friendly and helpful!
Helen Davenport-Senuta
Rating:
5.0
Customer did not leave a comment.
Jeff McGowan
Rating:
5.0
When I rented a truck at this location The reservations, easy to check in is fast. All their employees are very knowledgeable and friendly.
John Gates
Rating:
5.0
Customer did not leave a comment.
SAGRARIO ENCARNACION
Rating:
5.0
I loved it. Staff was very helpful and friendly.
GARFIELD BOOTHE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elisabeth Ramsey
Rating:
5.0
Customer did not leave a comment.
AWILDA SAEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
unique jant
Rating:
5.0
Wonderful staff and absolutely amazing customer service
anissa ifill-rowe
|
First Impressions
Rating:
2.0
The employee was very scripted instead of detailed and explanatory. Just skim through the information as if we’ve been there before.
Alpha Barry
Rating:
5.0
Thank u!!!!
JESUS NARVAEZ
Rating:
5.0
Customer did not leave a comment.
Olivia Lopez
Rating:
4.0
Customer did not leave a comment.
Gary LaPolla
Rating:
4.0
The online reservation said one thing about hours equipment could be rented but office said something significantly different. Mileage rate online and actual was different as well.
Charles Collins
Rating:
5.0
He rentado en dos localidades más de u haul y esta ha sido la tercera y la mejor
Jamely Peralta
Rating:
5.0
Customer did not leave a comment.
Luis Pena
Rating:
5.0
All went well
Good help and made everything easy
CARLOS ORTEGA
Rating:
1.0
Customer did not leave a comment.
Andrew Sade
Rating:
5.0
Very courteous and quick
DEBRA DAVIS
Rating:
5.0
Customer did not leave a comment.
Ray Brodeur
Rating:
5.0
Better maintain the vehicles. My 15 foot truck consumed over 8 gallons of gasoline for the 7 miles I traveled. It stalled once, so it does not run well. It sounded like a diesel engine but was not. 8 gallons for 7 miles - it must have a fuel leak that is a safety hazard. I reported this to the store. They said they would bring it up to the general manager. Otherwise, my service was very, very good. I'll be back. Thank you!
Kevin Sullivan
Rating:
5.0
Customer did not leave a comment.
Yowilda Maestre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrian Valle
Rating:
5.0
Everything went very smooth and fast
JOHN GATES
Rating:
5.0
Customer did not leave a comment.
Avis Tummings
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ali barootkoob
Rating:
5.0
Customer did not leave a comment.
juan soto
Rating:
5.0
Customer did not leave a comment.
ali barootkoob
Rating:
5.0
Customer did not leave a comment.
William Miller
Rating:
5.0
Facility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.
Robert Baraglia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAINA LOPEZ
Rating:
5.0
Customer did not leave a comment.
robert fortin
Rating:
5.0
Excellent service
BARBARA GONZALEZ
|
First Impressions
Rating:
5.0
Personal was great
Joffre Vega
Rating:
5.0
Customer did not leave a comment.
VILMARY SANTOS
|
First Impressions
Rating:
5.0
Sergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.
JENNA PETROVIC
|
Overall Experience
Rating:
4.0
Sergio is great. Prior management moved my belongings from one locker to another and broke so many things.
I honestly didn’t want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.
EVE BRITTON
|
Overall Experience
Rating:
5.0
Sergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!
Cynthia sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JERSY ORTIZ
|
Overall Experience
Rating:
5.0
Staff were extremely helpful, friendly, and efficient.
FIONA ELIAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kokou Adjalle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT GEORGE
|
Overall Experience
Rating:
5.0
Staff was courteous and knowledgeable. Got me set up quickly.
Casey Wilcox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
derek jones
|
First Impressions
Rating:
5.0
I will rent here again. Very secure and clean.
DIANA VALLE-OLIVERA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah zanella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adebowale Babalola
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA CAMPBELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda Ivette Cordero-Otero
|
Overall Experience
Rating:
5.0
Great customer service !!!! Thank you !
Keep up the good work !!! God bless you all
Freddy O Cruz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phyllis Williams
|
First Impressions
Rating:
4.0
Added an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .
Lamar May
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matt Dymarczyk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard Hillman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Lester
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ciarra Lalles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LENA CRUZ-TANVEER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dorothy Sheehan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samara Scott
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myriam Ortiz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Howard Hillman
|
Online Move In
Rating:
5.0
Sergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.
Brandy THomas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHANAE CHUNG
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tammy Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tony rivera
|
Overall Experience
Rating:
5.0
the manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.
JENNA PETROVIC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex Aviles
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Thomas Collazo
|
Overall Experience
Rating:
5.0
Great clean and friendly place thank you
MADELINE TOLEDO
|
First Impressions
Rating:
5.0
The gm was amazing!!
Matthew Dooley
|
Overall Experience
Rating:
5.0
Young lady was friendly and firm highly intelligent abuot the company and it's products
Craig O. Williams
|
First Impressions
Rating:
5.0
The staff here is very professional and made the process very easy.
lewis WALLER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquline Davila
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN GILBERT
|
First Impressions
Rating:
4.0
A good experience
EDDIE STEVENS
|
First Impressions
Rating:
5.0
Nothing to worry about at that site!!!
GARFIELD BOOTHE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexandra Deleon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daijah Tindle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mahmood Rahman
|
Overall Experience
Rating:
4.0
The main door has been out of service for a few weeks and this has proved to be quite inconvenient.
YVETTE LOCKHART-SANTIESTEBA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Xavier Grant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
velmarys martinez
|
First Impressions
Rating:
5.0
The map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.
Mahmood Rahman
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Valerie Henriquez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mikesheka Baltimore
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Danielle McLeod
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER HASFAL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daisy camacho
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edith Roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNETTE KERBO-BAYNES
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KEVIN SALINA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert ayala
|
Overall Experience
Rating:
5.0
The Brainard Rd. Personal were very welcome and helpful. Sergio Valentin went out of his way to assist with our personal needs. Will always consider this location from now on. Raoul (Rick)Riccardi
RAOUL RICCARDI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Angelyn Sharp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rafael Cruz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carnell Freeman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deanna Medina
|
Overall Experience
Rating:
5.0
Sergio was extremely helpful and all the other associates were friendly and made sure I was in and out.
RANDALL FEATHERSTONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan JACOBSON
|
Overall Experience
Rating:
5.0
Very satisfied
TONYA MARTIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Ross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTIS THOMAS
|
Overall Experience
Rating:
5.0
I have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful
Patricia Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yowilda Maestre
|
First Impressions
Rating:
3.0
I had to pay full payment for only 8 days which I think that is so unfair
Sophia Beverly
|
Overall Experience
Rating:
4.0
Very professional staff, facility is also easy to get around in
edna carrington
|
Overall Experience
Rating:
5.0
Very nice and clean super helpful found everything i was looking for
Myriam Ortiz
|
First Impressions
Rating:
1.0
My storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.
Denise Jefferson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shenell Jenkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lizvette Vazquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY EASTERLING
|
Overall Experience
Rating:
4.0
The facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.
Danielle Kerr
|
Overall Experience
Rating:
2.0
Quedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation
Rosalinda Rosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YESMARIE MARTINEZ
|
First Impressions
Rating:
5.0
First time using the facility and had a great experience.
SEBASTIANO FRAELLO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rose gomes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AMANDA GONZALEZ
|
First Impressions
Rating:
5.0
Maria was amazing
Ashley Ayala
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
johnleia Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikki Menefee
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MIQUIHEUS BELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL SANCHEZ
|
Overall Experience
Rating:
5.0
Staff was very helpful and pleasant to deal with.
Sonsecharay Hayes
|
Overall Experience
Rating:
4.0
Princessa had EXCELLENT customer service. She made the experience easy and understanding.
Payne Warren
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES WOULFE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Hardy
|
Overall Experience
Rating:
5.0
Maria the manager and staff were warm and friendly.
Deborah Beach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Cohen
|
Overall Experience
Rating:
5.0
Gracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.
Carmen Donato
|
Overall Experience
Rating:
4.0
It was just a long process to get me a unit
Tamara Vargas
|
First Impressions
Rating:
5.0
Maria was amazing
Milagros Rivera
|
First Impressions
Rating:
1.0
I was supposed to get one month of free storage. With my one-way truck but was charged.
Jamarie Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEANNA SLAUGHTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TRACY WATTS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carole Leonard
|
Overall Experience
Rating:
5.0
The store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.
angela glisson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jackeline Rivera
|
First Impressions
Rating:
4.0
Marie is Great, I will use this facility again,
Michael Williams
|
Overall Experience
Rating:
5.0
Very helpful
JOHN FORLENZA-BAILEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander Rivera
|
Overall Experience
Rating:
5.0
Good experience with staff & facility
ANDREW RESNISKY
|
First Impressions
Rating:
5.0
Maria the best gud services
MARISOL SANTIAGO
|
First Impressions
Rating:
5.0
Gracias por su servicio muy buena
ANTONIO FELICIANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Princesa Barral
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTA MALDONADO
|
First Impressions
Rating:
5.0
Great customer service and service. I will recommend
Maribel Quinones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Madelin Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA PEREZ
|
Overall Experience
Rating:
5.0
Luis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns
Gabriel Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George Cruzado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rOBERTO jIMENEZ
|
First Impressions
Rating:
5.0
Thank you Maria!
Christopher Pressley
|
Overall Experience
Rating:
5.0
Maria has the patience of a saint.🙂 Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!!
The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.
Robin Wallace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erick Ortiz
|
Overall Experience
Rating:
1.0
HORRIBLE EXPERIENCE SUMES IT UP ALL.
Sophia Shirley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Carmona
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roma James
|
Overall Experience
Rating:
5.0
Everything was Great
Marlin Perryman
|
Overall Experience
Rating:
5.0
Marie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You’re the best!
TOM RAFFA
|
Overall Experience
Rating:
5.0
Best people in Hartford
CHRIS AXELSON
|
First Impressions
Rating:
5.0
We dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan
Ryan James
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SAVETTA MUNISAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina matthews
|
Overall Experience
Rating:
5.0
Great People great people in this location
RASHEED COOK
|
First Impressions
Rating:
5.0
The Staff was friendly and helpful with my experience. The storage facility was very clean.
Mark Crouch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor Ocasio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip Phitts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS QUIROS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melinda Brenes
|
Overall Experience
Rating:
5.0
Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.
Nikki Menefee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PHILILP BUTLER
|
Overall Experience
Rating:
5.0
The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.
YVETTE LOCKHART-SANTIESTEBA
|
First Impressions
Rating:
3.0
Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.
dayne dukes
|
Overall Experience
Rating:
5.0
Uhaul does a wonderful job with the storage facility.
Maria at Brainard Rd in Hartford is knowledgeable and helpful.
Denise Gartrell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Yoly Jimenez
|
Overall Experience
Rating:
5.0
Maria helped us on three different occasions. She was so wonderful to me. I’m so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!
LAURA KHRISTINE PADILLA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERONICA KNIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Figueroa
|
Overall Experience
Rating:
5.0
Nice place
PAUL TUOMI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda Brenes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rowena Webb
|
Overall Experience
Rating:
3.0
Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..
Lash Flamboyant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carole Leonard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAISY MCCOLLEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RIchard Rivera
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
nigeo nelson
|
Overall Experience
Rating:
5.0
The staff there is absolutely second to none great service
CARLOS MARTINEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisa Colon
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
VAN MCCASKILL
|
First Impressions
Rating:
5.0
Maria melendez is a very wonderful and helpful lady.
Jencih Morales
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kimberly levin
|
Overall Experience
Rating:
2.0
The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.
Denise Jefferson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Alice Salcedo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADAMARYLLIS COLON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rondrick Arnold
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin Castaneda Yabar
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Wanda Martinez
|
Overall Experience
Rating:
3.0
I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.
deidre simeon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alec McCabe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Hancock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector Colon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charlene ables
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonsecharay Hayes
|
First Impressions
Rating:
4.0
Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!
kimberly ferry
|
First Impressions
Rating:
5.0
In and out quick, facility set up nicely to get around quick without obstacles.
Tony Ross
|
First Impressions
Rating:
5.0
Very friendly Manager, and i’m very polite.
Rosa Lopez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maryjo Boone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leon Mccarthy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesly Juarez
|
Online Move In
Rating:
5.0
I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work
Luz Crespo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YANIQUE BERNARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Santiago
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANGELA MATEO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Domingo Reyes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID GARCIA
|
Overall Experience
Rating:
5.0
Nice and friendly staff and service!!! Thanks ☺️
Carmen Ramos
|
Overall Experience
Rating:
5.0
Excellent and very good and friendly staff
Thank you
Carmen Ramos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Boone
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
UNKNOWN JAWID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Newton
|
Overall Experience
Rating:
5.0
The staff was very helpful and quick to set up my storage unit. I would recommend them.
MARGARET MILLER
|
First Impressions
Rating:
5.0
The people at this location were very helpful and made things easier.
Sondra Tutela
|
Overall Experience
Rating:
2.0
When we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.
COLIN LOVELY
|
Overall Experience
Rating:
5.0
Thank you for your service
lorraine israel
|
First Impressions
Rating:
5.0
Excellent staff! Excellent service
JHENNEL FYFFE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin Laureano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN WARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Joseph
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roosevelt Rollins
|
First Impressions
Rating:
5.0
Maria was excellent, always a pleasure to work with you. Thank you for always being kind.
Dalian Dominguez
|
First Impressions
Rating:
4.0
Its was great, only concern is the location since it seems some weird characters like to hang around there.
Vinet Mercado
|
Overall Experience
Rating:
5.0
This people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company.
Thanks for hire people like this .
Thanks Maria and staff
U are all amazing.
JOSE A PRATT JR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMMANUEL NYARKO
|
Overall Experience
Rating:
2.0
When I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !
Jayda Campbell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Yoly Jimenez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Darryl Thomas
|
Overall Experience
Rating:
5.0
Thank you Maria and crew!
Ada Miranda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jazz Pickering
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Delaney
|
Overall Experience
Rating:
5.0
Maria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)
Marlyn Miranda
|
Overall Experience
Rating:
2.0
As a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I’m ecstatic that I am longer at that location.
Timothy Bell
|
Overall Experience
Rating:
5.0
No tengo nada que decir todo muy biem
Jahaira Lopez
|
Overall Experience
Rating:
5.0
Love the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys.
Jose and Francisco
JOSE A PRATT JR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alex reyes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Arrington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicols Nieves
|
Overall Experience
Rating:
5.0
Thank you Maria and team members!
Ada Miranda
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANGELA MATEO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN WARD
|
First Impressions
Rating:
5.0
These people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service.
I would definitely recommend this Brainard Rd location. High quality customer service.
Sondra Tutela
|
First Impressions
Rating:
5.0
Maria muy amable y muy cooperadora en todo momento. Exelente empleada
Maritza Rosado-Mercado
|
Overall Experience
Rating:
2.0
The service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.
Donna Smith
|
Online Move In
Rating:
5.0
The staff was very friendly and helpful.They were very knowlegable of their job.
Rosale Forde
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delba Diaz
|
First Impressions
Rating:
5.0
Maria was very polite and helpful believe she is the manager
Jose Ortiz
|
Overall Experience
Rating:
5.0
Great location and prices are reasonable
Deshawn Jemison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kim Consonni
|
Overall Experience
Rating:
1.0
Incompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.
COLIN LOVELY
|
First Impressions
Rating:
1.0
I had a storage for 2 months and in those an associate “ accidentally “ put a lock noted with non payment so I was denied access to my storage when in fact I didn’t miss a payment . I had actually went to the storage 3 days after my payment and that’s when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I’m denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .
Madelyn Robles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
cierra tolliver
|
First Impressions
Rating:
5.0
Maria was excellent and helped me out thoroughly. Thank you!
Christopher Pressley
|
First Impressions
Rating:
5.0
Maria was wonderful and very helpful when helping me try and get the right size unit.
Abigail Carnivale
|
First Impressions
Rating:
5.0
Maria exelente empleada
Maritza Rosado-Mercado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Orlando Colon
|
Overall Experience
Rating:
4.0
Maria was very kind and she got me what I needed
She is truly an asset to Uhaul!
Dorothy Fischer
|
First Impressions
Rating:
1.0
False information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.
JOAN COLEMAN
|
Overall Experience
Rating:
5.0
Maria went above all expectations, great service and help, Many Thanks!
Agnieszka Wusatowska-Sarnek
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vickena Webb
|
Overall Experience
Rating:
5.0
Maria is a very friendly person
Maria Failoo
|
First Impressions
Rating:
3.0
The service was ok just one of your moving guys were rude they called my neighbor a nasty b
Anita Walton
|
First Impressions
Rating:
5.0
Maria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.
Vanessa Roldan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Giboyeaux
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michella donatien
|
Overall Experience
Rating:
1.0
Website says 15x10 units are available. They do not exist
Daniel Maciulla
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie Stallings
|
Online Move In
Rating:
5.0
Very good work!
Katherin Reyes Doral
|
First Impressions
Rating:
5.0
Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage
Seth Antonetti
|
First Impressions
Rating:
4.0
🤝
LUIS MATOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judy Njoroge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda de jesus
|
First Impressions
Rating:
5.0
The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.
William Newton
|
First Impressions
Rating:
5.0
Muy buem servicio gracias al personal.
Jahaira Lopez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jocelyn Harvey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy Njoroge
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Isaiah Lobos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina Jeames
|
Overall Experience
Rating:
5.0
I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.
Maurice Mcmillan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fajie Percy
|
First Impressions
Rating:
5.0
Looking forward to renting again thanks
Nelson Santiago
|
Overall Experience
Rating:
5.0
Friendly and great customer service while following the CDC guidelines.
Regina Jeames
|
First Impressions
Rating:
5.0
Gracias
windalis Garcia
|
Overall Experience
Rating:
5.0
La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.
Marycely Nunez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keila Ayala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anamari rivera
|
First Impressions
Rating:
5.0
Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.
Chris Armen
|
First Impressions
Rating:
5.0
Very friendly staff and fast service
Jencih Morales
|
First Impressions
Rating:
5.0
The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile
deborah borowski-robinson
|
First Impressions
Rating:
5.0
Manny was terrific - very helpful, and provided great customer service.
ANDREA COMER
|
First Impressions
Rating:
5.0
Manager María was very professional and friendly,
great customer service. Thank you !
Freddy Cruz
|
First Impressions
Rating:
4.0
The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you
Alicia McKelvey
|
First Impressions
Rating:
5.0
Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..
ANTONIO FLORES
|
First Impressions
Rating:
5.0
Maria the General Manager was great. Very helpful and very professional ❤️
Janet Vita
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
marina reyes
|
Overall Experience
Rating:
5.0
Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.
Kristen Mowry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elliot Ono
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE Ramon DIAZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SADEKIE MCLEAN
|
Overall Experience
Rating:
5.0
I would recommend this U-Haul.
I was very please with everything the stuff was very nice and welcoming.
Lilene Teodorczyk
|
First Impressions
Rating:
5.0
They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.
Latonya LATHAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teresa Russell
|
First Impressions
Rating:
5.0
It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times
Danny Thomas
|
First Impressions
Rating:
5.0
👍🏻
Maria Ruiz
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Overall Experience
Rating:
5.0
Thanks You good service
Efrain Flecha
|
Overall Experience
Rating:
2.0
I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place
edward soto
|
Overall Experience
Rating:
5.0
The U-Haul Personnel was courtesy professional and they helped me out a lot thank you
Luz Flores
|
Overall Experience
Rating:
3.0
General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested
joseph bazzano
|
Overall Experience
Rating:
5.0
Grate
Antonio Reveron
|
First Impressions
Rating:
5.0
The staff was excellent and they took care of me
Luz Flores
|
First Impressions
Rating:
5.0
Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.
Jonathan Plucker
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Overall Experience
Rating:
2.0
The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit
Beth Gehrhardt
|
First Impressions
Rating:
5.0
The employees where courteous and acted professionally
alejandro garcia
|
First Impressions
Rating:
5.0
I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!
Sherrece Davis
|
Overall Experience
Rating:
5.0
Excellent service. Thanks u Josh!
sharmane mcdade
|
First Impressions
Rating:
5.0
Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!