Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

1,231 comentarios

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
5.0

Maria the manager and staff were warm and friendly.

Deborah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
5.0

Very Friendly Service!! Excellent Customer Service!!

Mary- Grace M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VinothKumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanique D. 
Clasificación:
1.0

Worst customer service I ever experienced. Mostly due to all the employees been high and smoking Marijuana on the job

Jose R. 
Clasificación:
5.0

Only issue is that the 6'x12' trailer is heavy to get on and off the truck hitch

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Maria, the general manager, provided excellent customer service. I was very satisfied with the service and the location was very impressive.

MARIA D. 
Clasificación:
5.0

Gracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.

Carmen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
1.0

Chaos and confusion every step of the way. The only good part of the experience was the driver and donkey driver.

Douglas F. 
Clasificación:
1.0

Website was misleading about cost. Dispatcher was unhelpful. Website did not have a record of my reservation. The drivers were great.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A. 
Clasificación:
3.0

The rep at the desk is great but needs more help. Truck was dirty in cab and truck had half tank of gas. There was supposed to be blankets in Truck and none were in there. I had to go inside the store and get the blankets myself. Trucks should be rented clean and with full tank of gas.

Michael S. 
Clasificación:
5.0

I was so pleased with the staff at Brainard U-Haul! Even though the van I had reserved was not in the lot for me when I arrived, they did everything they could to find another for me and gave me a discount for the two day rental the next day, They were helpful, professional and friendly!

Pauline H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay J. 
Clasificación:
5.0

I am so pleased with your service from beginning to end. From customer service on phone to the woman and gentleman who delivered and picked up our boxes. The most stress free part of our move for sure. NOTHING MOVED AROUND IN THE BOXES DURING TRANSPORT. AWESOME!!! I will definitely be recommending your services. Thank you so much!!!!

Alexandra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adayerises M. 
Clasificación:
3.0

The vehicle was given to us with no oil. We had to buy oil. Even after we did the engine light was still on. His car was not well inspected before being sent out

Vincent R. 
Clasificación:
4.0

It was just a long process to get me a unit

Tamara V.  |  First Impressions 
Clasificación:
5.0

Maria was amazing

Milagros R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K. 
Clasificación:
2.0

Employees all arrived more than half an hour after scheduled opening…. I was not the only person who was held up by this.

Gabriel C. 
Clasificación:
5.0

For equipment reservation was NOT communicated properly to my understanding I thought pick up was for 1:30 pm not 1:30 am when I got there at around 1:05 pm and was told they sent out truck at am time so my truck on reserve was gone. Luckily there was a truck to get use of other wise I would of been SOOLuc

CHARLES F. 
Clasificación:
5.0

Too much interaction with fellow coworkers while customers are at Customer Service area. Customer Service Rep are too busy handling personal business for U-Haul business that takes away time for All involved. And then limited time to use equipment not a good look at All.

CHARLES F. 
Clasificación:
1.0

I was supposed to get one month of free storage. With my one-way truck but was charged.

Jamarie J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEANNA S.  |  Overall Experience 
Clasificación:
5.0

Good service

Noel M. 
Clasificación:
4.0

Make sure the gas in the vehicle is recorded exactly how it is in the vehicle. From the start before the client leaves. The u-uhaul link was not working at the location on my phone, there should be other ways for the employee to come out to check fuel and mileage with us if the link is not working. i tried many times and the link would not connect to my wifi or u haul's wifi.

Sandra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
3.0

Please let people know when the person behind the counter taking care of them is in training. It took me 25 minutes to be able to get my truck once I got up to the counter. That person was not ready for that task.

Drew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

CHARLIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mostafa M. 
Clasificación:
5.0

Thank you. Everyone was very helpful and professional - God bless you all!

JOHN G. 
Clasificación:
5.0

The store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.

angela g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyhisha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackeline R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson N. 
Clasificación:
5.0

[This concerns the general U-Haul website, not this location.] For customers renting a truck on-line, let them know at the beginning of process that U-Haul can link them to movers to assist with hauling furniture, etc. Maybe I missed it earlier, but the first time I saw something about this was after I had rented the truck. By then I'd already searched out and made other arrangements.

Bryan F. 
Clasificación:
1.0

Terrible service. It was raining out. They gave the key to ho find yhr van. After wandering around in the rain for 10 min.l Unbeknownst to me the van was locked up inside. Also, the staff when speaking to eachother only spoke Spanish. It is extremely rude in customer service to speak a different language for extended periods of time amongst eachother. I would never recommend this place ever. I will actually go out of my way to tell everyone I know about hiw horrible this was.

Peter A. 
Clasificación:
4.0

I had an out of state registered truck and almost didn't make it to my destination. I work in the auto and fleet repair field so I started diagnosing the concern while driving. I had various intermittent noises for the last 10-12 miles. About 2 miles from my destination the squealing noise became constant and I wasn't sure I would make it. As I pulled into the driveway the ABS light came on and the brake pedal went 1/2 way to the floor. A quick visual turned up the RF brake caliper was hitting on the rim. It appears the last person to replace the front brakes(look fairly new) didn't bother to clean ona inspect the wheel bearings or didn't adjust them properly during reassembly. The bearings failed in the right front and the truck needed to be towed.Luckily I was done with the truck. Overall this was an OK experience but could have been much worse.

Steven W. 
Clasificación:
4.0

Personable staff at this location. Signage could be improved to include the word "vehicle" instead of just sating "equipment" for the return.

Philip P. 
Clasificación:
4.0

Marie is Great, I will use this facility again,

Michael W.  |  Overall Experience 
Clasificación:
2.0

They had an inaccurate gas gauge mark, so I took a photo of the actual gas gauge mark after starting the vehicle so I could show it to them when I returned with the vehicle. When I returned that's when they told me I was to do this on a link sent to me. No one told me before, they left it up to me to know that I should check my text. Not everyone gonna check their text like that, especially when they in hurry. the gas gauge was at half and their records showed 3 quarters. They said they would still charge me for the gas because they won't accept the picture I took.

MARK M. 
Clasificación:
5.0

Very helpful

JOHN F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R.  |  Overall Experience 
Clasificación:
3.0

Repair your trucks. This truck was all over the road and hard to steer. Truck has driveline or rear ended problem because vibration above 60mph. Even though I brought back with same gas that I left with(picture before departure shows this) they still charged me for two gallons of gas.

jose T. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie D. 
Clasificación:
5.0

Same as above

Ann C. 
Clasificación:
5.0

Good experience with staff & facility

ANDREW R.  |  First Impressions 
Clasificación:
5.0

Maria the best gud services

MARISOL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcey C. 
Clasificación:
5.0

Gracias por su servicio muy buena

ANTONIO F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
5.0

The only improvement I can think of is making the wait time at the counter shorter. Otherwise, it was a great experience.

Sunita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alastair R. 
Clasificación:
5.0

The computer and CC machine was in the fritz, but the lady at the desk was very professional and helpful

Agapito Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Princesa B.  |  Overall Experience 
Clasificación:
4.0

I wasn't very happy about driving to Meriden to get 15' truck then to Hartford to get dolly then drive back to Waterbury. Should U-Haul deliver the vehicle and dolly to my location. I was given 70 extra miles. I had to burn 7 gallons of fuel. $ 32.00 out of my pocket to do your job.

Gregory M. 
Clasificación:
4.0

1. Train reps to have more pleasant attitude even if it's 8am or if they are ending their shifts. 2. Signage needs to be more clear. Instructions say to park at equipment return during open hours and wait for someone but no one came so I returned using QR code and key drop. After a long day of lifting furniture it would have been nice if there was actual staff to assist. The vehicle needs alignment and ignition only starts if steering wheel is wiggled and shaken aggressively.

MELISSA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
2.0

Your employee Rico was amazing but I got overcharged because your app wouldn't let me share my location twice

Jamie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilburn M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nipuna M. 
Clasificación:
1.0

Reservation was made online for 9:30am. My son got there 9:20 and truck nowhere to be found. They didn't know where truck was. My son finely got the truck at 10:20 and they didn't change the time and was told to return truck at 12pm. I called customer service and he change time and told me and text me saying pick up 10:20 and return at 2. Upon returning truck, I got charge for an extra one day and a whole bunch of stupid fees. After being on hold for 40 mins I was credited 47 dollars. I will never rent from them again nor refer anyone there

Magdalena D. 
Clasificación:
5.0

Great customer service and service. I will recommend

Maribel Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Easy drop off, keep up the good work!

STACY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madelin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda G. 
Clasificación:
5.0

Very efficient!

John A. 
Clasificación:
5.0

No suggestions for improvement. Staff very knowledgeable and helpful.

Janice L. 
Clasificación:
5.0

Luis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns

Gabriel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
3.0

I would have been better with everything if the windshield on the inside was clean I could not see out of the windshield very well disappointed with that and that only

Mark L. 
Clasificación:
5.0

The staff was terrific. We needed to make some changes to accommodate hitching up to my vehicle. They knew exactly what to do got us out quickly.

Arnold B. 
Clasificación:
5.0

Great customer service. Ty

PETER W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Gentleman who helped at desk with paperwork was knowledgable and friendly. Great guy. Man outside hooked up trailer was very attentive. Great service.

Pat P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jagandeep S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rOBERTO j.  |  First Impressions 
Clasificación:
5.0

Thank you Maria!

Christopher P.  |  Overall Experience 
Clasificación:
5.0

All good, smooth process 💥💥👌🏽

Bert W. 
Clasificación:
5.0

Maria has the patience of a saint. Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.

Robin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick O.  |  Overall Experience 
Clasificación:
1.0

HORRIBLE EXPERIENCE SUMES IT UP ALL.

Sophia S.  |  Overall Experience 
Clasificación:
5.0

Very pleasant interaction with the staff at the pick up/drop off store. They made it quick and simple for me. Job well done!

izahir K. 
Clasificación:
5.0

The manager Maria came to the store to help me get access to my afterhour truck pickup because the customer service messed up the order not once but TWICE. I called to double check the keys would be left in the box. I start work at 3AM. Maria came 3 hours after closing to help me get my truck. If that isn't service, I don't know what is.

GALVYDASMYKOLAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest K. 
Clasificación:
5.0

There were some issues with the van: the back door had been jimmied and so it didn't close properly and the tires were not properly inflated so I was a bit stressed by the ongoing messages I got about low tire pressure BUT the people at the counter and on the lot were ALL so pleasant and delightful to work with that I intend to make this my regular UHaul spot from now on. Maria was warm and friendly and super helpful. Even though I had no reservation and they were very busy and booked, she found a van for me that I could take immediately, and she explained all the fees and specials very clearly so that I was able to make informed decisions every step of the way. I had gone to a different UHaul earlier in the morning, but I will only go to the Brainard Road one from now on because it felt like I was being helped by friends.

Cie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda W. 
Clasificación:
5.0

N/C

NAVEED M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roma J.  |  Overall Experience 
Clasificación:
5.0

I think your doing great.

Clayvern F. 
Clasificación:
4.0

Very friendly staff. Made the rental process easy.

Todd F. 
Clasificación:
5.0

Everything was Great

Marlin P.  |  Overall Experience 
Clasificación:
5.0

Very friendly. Women who did my paperwork is extremely helpful and knows how to get it done. Upon return gentleman came rite out to unhook and was knowledgable.

Pat P. 
Clasificación:
5.0

I was originally scheduled to pick up at another location. When the time approached, they notified me 6 hours before that the truck I wanted was not available at their location, so they referred me to pick up at Brainard Road. Everything worked out great.

Carl A. 
Clasificación:
1.0

We paid you for delivery 5 Ubox .You just sent 4 to.One of them broken .You did nothing .let me rent a truck and unload whole things from the Ubox .Your service is too bad!

lu Y. 
Clasificación:
2.0

The lift gate was very hard to close and open. The driver side mirror was cracked/broken before I used it. The wait time at the front desk was exceedingly long and unacceptable.

Peter R. 
Clasificación:
2.0

customer service was very slow

Mr. O. 
Clasificación:
1.0

The office was very slow, I waited in line over 30 mins to have to GM bark at me that I'm an hour late. I was 15-20 minutes late. She was eating and taking calls not explaining anything to me. Employees are walking in and out of the back room only two registers open. I would not recommend anyone to go here or use this uhaul

Charles P. 
Clasificación:
1.0

I called UHaul Customer Service to schedule a pick-up of my box. Uhaul incorrectly reserved a new UBox for me and then held my box hostage demanding payment for a box I did not want/need/order. They were rude to my moving help and caused a 2-hour delay.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genoveva A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT H. 
Clasificación:
5.0

This was my 1st time renting Au haul truck and from my experience from this place it's really great

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

zandra L. 
Clasificación:
5.0

Marie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You're the best!

TOM R.  |  Overall Experience 
Clasificación:
5.0

Best people in Hartford

CHRIS A.  |  First Impressions 
Clasificación:
4.0

There always is a wait and other than Maria who is excellent staff seems confused and disinterested The storage area is spotless and secure Location is excellent

STUART J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn A. 
Clasificación:
5.0

Always great service at this location. Staff is excellent and caring!

Frank C. 
Clasificación:
5.0

We dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan

Ryan J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SAVETTA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina m.  |  Overall Experience 
Clasificación:
5.0

Great People great people in this location

RASHEED C.  |  First Impressions 
Clasificación:
5.0

The Staff was friendly and helpful with my experience. The storage facility was very clean.

Mark C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B.  |  Overall Experience 
Clasificación:
5.0

Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.

Nikki M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILILP B.  |  Overall Experience 
Clasificación:
5.0

The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.

YVETTE L.  |  First Impressions 
Clasificación:
3.0

Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.

dayne d.  |  Overall Experience 
Clasificación:
5.0

Uhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.

Denise G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yoly J.  |  Overall Experience 
Clasificación:
5.0

Maria helped us on three different occasions. She was so wonderful to me. I'm so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!

LAURA KHRISTINE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
5.0

Nice place

PAUL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rowena W.  |  Overall Experience 
Clasificación:
3.0

Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..

Lash F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAISY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RIchard R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

nigeo n.  |  Overall Experience 
Clasificación:
5.0

The staff there is absolutely second to none great service

CARLOS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

VAN M.  |  First Impressions 
Clasificación:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kimberly l.  |  Overall Experience 
Clasificación:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMARYLLIS C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rondrick A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M.  |  Overall Experience 
Clasificación:
3.0

I have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.

deidre s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STUART J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonsecharay H.  |  First Impressions 
Clasificación:
4.0

Ive lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!

kimberly f.  |  First Impressions 
Clasificación:
5.0

In and out quick, facility set up nicely to get around quick without obstacles.

Tony R.  |  First Impressions 
Clasificación:
5.0

Very friendly Manager, and i’m very polite.

Rosa L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryjo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesly J.  |  Online Move In 
Clasificación:
5.0

I also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work

Luz C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YANIQUE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Domingo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G.  |  Overall Experience 
Clasificación:
5.0

Nice and friendly staff and service!!! Thanks ☺️

Carmen R.  |  Overall Experience 
Clasificación:
5.0

Excellent and very good and friendly staff Thank you

Carmen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

UNKNOWN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and quick to set up my storage unit. I would recommend them.

MARGARET M.  |  First Impressions 
Clasificación:
5.0

The people at this location were very helpful and made things easier.

Sondra T.  |  Overall Experience 
Clasificación:
2.0

When we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.

COLIN L.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service

lorraine i.  |  First Impressions 
Clasificación:
5.0

Excellent staff! Excellent service

JHENNEL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt R.  |  First Impressions 
Clasificación:
5.0

Maria was excellent, always a pleasure to work with you. Thank you for always being kind.

Dalian D.  |  First Impressions 
Clasificación:
4.0

Its was great, only concern is the location since it seems some weird characters like to hang around there.

Vinet M.  |  Overall Experience 
Clasificación:
5.0

This people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.

JOSE A P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL N.  |  Overall Experience 
Clasificación:
2.0

When I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !

Jayda C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Yoly J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryl T.  |  Overall Experience 
Clasificación:
5.0

Thank you Maria and crew!

Ada M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazz P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  Overall Experience 
Clasificación:
5.0

Maria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)

Marlyn M.  |  Overall Experience 
Clasificación:
2.0

As a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I'm ecstatic that I am longer at that location.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

No tengo nada que decir todo muy biem

Jahaira L.  |  Overall Experience 
Clasificación:
5.0

Love the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100%. Thanks guys. Jose and Francisco

JOSE A P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentari